# Chatwork Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Chatwork Software - reviews, pricing plans, popular comparisons to other Collaboration products and more.

Source: https://www.capterra.com/p/147313/Chatwork/pricing

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# 

 Chatwork Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Chatwork

## What is Chatwork?

Chatwork is a group chat software for global teams. It provides real-time chat messaging to replace daily email and enables more productive meetings through quick, project-specific video chats. Chatwork offers features like masterfully organized files and attachments by project or topic, 256-bit encryption for secure business data storage, and is ISO 27001 certified for security standards.

## What is Chatwork used for?

[Collaboration](https://www.capterra.com/collaboration-software/)[Task Management](https://www.capterra.com/task-management-software/)

Top alternative

Featured

Overall rating

Based on 38 user reviews

Reviews sentiment

Positive

87%

Neutral

8%

Negative

5%

Starting price

$4

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Chatwork?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://go.chatwork.com&name=Chatwork)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Chatwork

4.3 (38)

VS.

[4.7 (24,070)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$4

Per Feature, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (37)

Ease Of Use

4.6 (14,673)

Value For Money

4.2 (29)

Value For Money

4.5 (12,107)

Customer Service

4.4 (28)

Customer Service

4.4 (11,269)

## Chatwork alternatives

[4.5 (13,555)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,517)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (10,973)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/)

[View all alternatives](https://www.capterra.com/p/147313/Chatwork/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

File Sharing

3.9 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Mobile Access

4.6 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Task Management

3.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Screen Sharing

3.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Digitally share screen view with others

Collaboration Tools

3.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Alerts/Notifications

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Chatwork 28 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Store, manage, and track all electronic documents in a centralized location

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Group messaging lets multiple people carry on a group conversation

Access software remotely via mobile devices

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Preview and make real-time changes in the web content

Engage in direct, instant messaging with customers, users, etc.

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Edit task information and all related elements

Import tasks from external sources

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Add labels or tags to tasks

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Connect with meeting participants remotely over video

Get Advice

We can help you find the software with the features you need.

Features

4.3 (37)

4.3

Based on 37 reviews

## Pricing

Value for money

4.2 (29)

Free Trial

Free Version

Basic

$4.00

Per Feature,Per Month

Value for money

4.2 (29)

4.2

Based on 29 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (28)

4.4

Based on 28 reviews

## User reviews

Overall rating

4.3

Based on 38 reviews

Filter by rating

5(20)

4(13)

3(3)

2(2)

1(0)

Mentioned topic

Sorted by most recent

AW

April W.

Administration

Retail

### "Mobile Around Me Everywhere"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 13, 2025

my life is mobile these days trying to run a new business while promoting, so this is most helpful when doing task or to do lists for myself and my girls, can manage call outs, group chats, all of it is in one app!!!!!helps me keep record of absences and reward my loyal staff for their hard work, with the mobile feature its a given that ill at least give her a whirl so far im actually ok with the few flaws ive found

Pros

easy to use like super easy for organizing meetings, schedules, task reports, etc, can have all my messages in one place, efficient for record keeping for call outs and more offers file share. my biggest is the mobile feature.

Cons

seems more outdated than some software, sometimes it just stops like its frozen while loading and i have to restart the process of whatever im doing, but i can deal with that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

個人事業主

Wholesale

### "円滑なコミュニケーションに最適"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 16, 2024

Pros

情報共有などのコミュニケーションが円滑で、引用するときもわかりやすく、どの文章に対しての返事かがわかりやすい。またタスク管理でタスクのチェックもしやすいし、ブックマークがあるので重要なメッセージにすぐにアクセスできるところも気に入っています。

Cons

チャットのエクスポート機能があればいいなと思います。コピーペーストすればできますが全部コピペするのは大変なので。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YL

Yasmine L.

Manager

Government Administration

### "La rapidité "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 14, 2024

Pros

Ce que j'ai apprécié dans chatwork c'est la rapidité

Cons

J'ai pas eu des difficultés avec chatwork

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

sandel marian z.

cell center

Marketing and Advertising

### "sicuramente utile ma c'è ancora molto da migliorare "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 7, 2024

facile da usare e sopratutto molto utile. ma nonostante questo credo che ci sia ancora molto da migliorare.

Pros

ho apprezzato molto l'opzione della condivisione dei file e la semplicità con la quale si può fare

Cons

purtroppo spesso il caricamento è molto lento, e qualche volta il sistema va in tilt

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

会社員

Information Technology and Services

### "便利でシンプルなチャットサービス"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 14, 2023

Pros

シンプルで使いやすい。チャットサービス上でタスクを作成、管理することができ、クライアントとの共同作業時には便利。

Cons

無償版、有償版どちらも経験しているが、無償版では広告が表示される上、チャット履歴が一部しか表示されず不便。有償版に切り替えればこの問題は解決できるが、重めのデータ送付には不向き、メール通知もラグがあるため気付きづらいという難点がある。

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Slack](https://www.capterra.com/p/135003/Slack/)

Reasons for choosing Chatwork

クライアントの希望があったため使用しているが、他サービスと併用している。

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

人材紹介

Human Resources

### "グループチャットについて"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 6, 2023

Pros

グループ内のメッセージのやり取りにとても役立っています。アイコンを変えたりしてカスタマイズしながら使用していました。

Cons

メッセージ機能は不便ばく使用していましたが、テキストのフォント機能にバリエーションがありフォントが変更できると良いと感じました。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director

Human Resources

### "中小企業におすすめ"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

January 4, 2023

全体的には満足している。他のツールに切り替える予定もない。

Pros

シンプルなインターフェイスなので誰でも使え、価格もリーズナブル

Cons

たまにユーザー視点に欠ける施策をしている点

Reasons for choosing Chatwork

価格とカスタマーサポートの安心感

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

デザイナー

Computer Software

### "日本の企業なら導入して損はないと思います。"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

December 25, 2022

基本的に社外の人間との連絡用に使用していますが、導入している企業も多いので導入への障壁がないことに助かっています。日本企業として使用するならこのツールが無難なのではないかと思います。

Pros

日本企業のツールである点が魅力だと思います。セキュリティ面で安心できる事、タスク管理などの細やかなところに手が届く所が良いです。

Cons

特にないです。強いて言うならリアクションスタンプが古臭く、なんのリアクションかわかりにくい所でしょうか。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

翻訳者

Translation and Localization

### "チャットをしながら、容易にタスク管理・ファイル共有"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

December 23, 2022

初心者でも使用しやすく導入している人も多いので、メリットは多いと感じる。フリーランス案件では使用を求められることが多いので、アカウントを持っておくと便利である。

Pros

ファイルの共有及び管理とタスクを管理できる点。他に使用しているチャットアプリではタスク機能はないので、ビジネスでは役に立つと感じる。

Cons

複数画像を共有する際に、まとめてではなく一つずつ送られてしまう点。また、画像にコメントを付すことができない点は改善されればさらに良いと思う。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

会社員

Publishing

### "最近のサービス改悪で一気に使いにくくなってしまった。"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 16, 2022

便利で使いやすく、導入の手間もかからないので使っていたが、サービスがどんどん悪くなるのでやめようかと思っている。有料プランは400円からと安いが、今まで無料で十分な機能があっただけに惜しい。

Pros

操作がシンプルで使いやすい。登録やコンタクト管理も簡単で、デジタル苦手な人でもすぐに慣れることができる。タスク管理の機能が便利。無料プランでも、個人間のチャットツールとしては十分。

Cons

最近サービス変更があり、過去のメッセージ閲覧が有料プランでないとできなくなってしまった。またグループチャットの数に上限があるので、有料にアップグレードしないとグループでは使えない。ことあるごとに有料プランに誘導しようとする感じがしてせこい。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/147313/Chatwork/reviews/)

Popular comparisons

[Google Workspace vs Chatwork](https://www.capterra.com/compare/147313-247901/Chatwork-vs-Google-Workspace)[Microsoft Teams vs Chatwork](https://www.capterra.com/compare/147313-168668/Chatwork-vs-Microsoft-Teams)

[Slack vs Chatwork](https://www.capterra.com/compare/135003-147313/Slack-vs-Chatwork) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)