# Chatwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chatwork the right Collaboration solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147313/Chatwork/reviews --- Chatwork 4.3 (38) [View alternatives](https://www.capterra.com/p/147313/Chatwork/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Chatwork Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abimbola K. Customer Support Team Lead Entertainment Used the software for: 6-12 months ### "Chatwork makes me work faster." September 12, 2018 5.0 Primarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization. While also keeping us better organized by making it possible to save all of our information exchanges in one place and organize them by project or topic ,thereby simplifying the process of searching through them whenever we need to. Pros I like the basic funtionalities Chatwork provides me at work ,enabling me exchange files easily with my fellow colleagues ,likewise have conversations on video calls.Its task management features has improved the speed at which I get tasks completed at work. I am also able to use Chatwork across different operating systems and different devices ,thereby providing me with ease of access : which is a key factor in the modern workplace ,where staffs are never static. Lastly,it integrates with my favorite browser - Chrome. Cons The task assignment functionality will be better designed as a checkbox. Review Source AW April W. Administration Retail Used the software for: Less than 6 months ### "Mobile Around Me Everywhere" February 13, 2025 5.0 my life is mobile these days trying to run a new business while promoting, so this is most helpful when doing task or to do lists for myself and my girls, can manage call outs, group chats, all of it is in one app!!!!!helps me keep record of absences and reward my loyal staff for their hard work, with the mobile feature its a given that ill at least give her a whirl so far im actually ok with the few flaws ive found Pros easy to use like super easy for organizing meetings, schedules, task reports, etc, can have all my messages in one place, efficient for record keeping for call outs and more offers file share. my biggest is the mobile feature. Cons seems more outdated than some software, sometimes it just stops like its frozen while loading and i have to restart the process of whatever im doing, but i can deal with that. Review Source VR Verified Reviewer Director Internet Used the software for: 2+ years ### "Not helpful for productivity" February 11, 2021 2.0 Recently Chatwork has implemented "reactions" (icons in Slack). This is somewhat useful, but there is just 6 or 7 kinds of it... And I cannot understand why they won't implement Threads. Pros \- Chatwork's task management feature, a little like the remind feature on Slack, is somewhat useful. Cons \- Unlike Slack which shows conversations as Threads, Chatwork will show all conversations chronologically. This will make all conversations simply a mess, and will force you to be totally unable to follow what is happening at all. I see many people suffering in my company being unable to handle their vast amount of unread messages. I truly wish to switch to Slack when my company has the chance. Review Source HS Hobart S. Owner Writing and Editing Used the software for: 1-2 years ### "Chatwork Beats Email 90% of the Time" October 20, 2016 5.0 We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less. Pros I like the way Chatwork was easy to install, was immediately understandable, and enabled me to really start to talk with customers instead of exchanging messages. I don't always use Chatwork in real time. Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished. It's a big help to be able to connect the file/video.etc directly to the conversation. What's cool about Chatwork too is that you can see exactly when and with whom you shared the document or whatever and, hopefully, what their reaction to it was. Cons I guess I'm not terribly crazy about the overall interface. I think it looks a little drab. I'd like to see them make it a little cheerier. But I like the way you can put emoticons into the conversation to make sure the recipient is reading the post in the way you intended. Review Source Response from ChatWork October 20, 2016 Glad to hear how often ChatWork beats email for you and your team and that you've found the product easy to use. Cheers! VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Chat to work!" September 4, 2018 4.0 In overall, it is a usable messaging application. That allows you to communicate within the company. It also sends mail to remind you that you have unread messages. Pros 1\. Easy to use. like the tagging of receiver of message in the group chat. 2. allowing me to select, copy or quote the message, then attached it to your reply. 3. Able to view all the messages from the start of the group chat, even if you join in the middle Cons 1\. it has a limited number of group chat your allowed to join in. And that's the difficult part of using the application, because we have a lot of different group chat needed to join in. You need to upgrade first your subscription in order to join. Review Source AEG Aaron Emmanuel G. Software QA Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Chatwork Walk The Talk" April 10, 2018 5.0 Pros First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find. Cons For me sometimes the notification alert does not really work for my desktop as well with my mobile, that's why my teammate sometimes remind me that there's a message in our group chat at Chatwork. Review Source Petya M. web site developement and design Used the software for: 6-12 months ### "I use it with at work, we are international team." July 4, 2018 5.0 It changed the way I chat! Pros I like that, it was very easy to install the app. A reliable chat app is very important in any international team. One of the best things ( my opinion) is the search option. in most of the apps I have used - I had ti serach manually and it is not very fast or comfortable. With Chatwork is easier - I just write the necessary keyword and I see all the relevant content. So easy! Cons It happened ( to me also) the notifications to "notify" me a bit later, which is not even an issue, since I cehck my messages regularly. Review Source VR Verified Reviewer MIS Support Information Technology and Services Used the software for: 6-12 months ### "chat application for business purposes is so awesome" December 19, 2018 4.0 professional application. very good and really suit for business purposes. Pros it allows you create your group chat and let's you tagged the recipient directly, so he/she will know that she/he has a message. and vise versa. it has a chat for yourself, if you want to type or ready your message for someone. so cool! Cons nothing negative in particular, coz it also have an mobile app, lets you communicate even your out of the office. It also allows you to read all previous messages, so you can catch up with the conversation. Its nice of it. Review Source Tung T. Ruby On Rails Developer Computer Software Used the software for: 1-2 years ### "Review for Chatwork" October 10, 2018 5.0 Pros Chatwork is suitable to use in company or organization. The interface is simple and effective. Cons Sometimes, the server stop working and you can't use Chatwork on web or application. Review Source Jenny M. Freelance Content Writer Information Technology and Services Used the software for: I used a free trial ### "Less emails - faster team communications." April 27, 2019 4.0 Pros This is a sort of hybrid between Skype and Trello. You can chat with your team, video call, and send files and media; but you can also view projects and assign tasks. It's a definite step-up from back and forth emails. I like the filesharing feature in particular because it lets you preview it within your browser and you can see all the files you've uploaded in one place. The chat is very intuitive and has all the necessary features like keyword search and "pinning" important messages for safekeeping. Plus there is a desktop version and it was easy to set up. Similar to Slack, you have a "My Chat" where you basically send yourself links and important notes. Cons I would say the UI could use an update. It's a bit drab, at least in comparison to most modern chat platforms. The overall color scheme could be more vibrant. Review Source VR Verified Reviewer 個人事業主 Wholesale Used the software for: 2+ years ### "円滑なコミュニケーションに最適" March 16, 2024 5.0 Pros 情報共有などのコミュニケーションが円滑で、引用するときもわかりやすく、どの文章に対しての返事かがわかりやすい。またタスク管理でタスクのチェックもしやすいし、ブックマークがあるので重要なメッセージにすぐにアクセスできるところも気に入っています。 Cons チャットのエクスポート機能があればいいなと思います。コピーペーストすればできますが全部コピペするのは大変なので。 Review Source VR Verified Reviewer デザイナー Computer Software Used the software for: I used a free trial ### "日本の企業なら導入して損はないと思います。" December 25, 2022 3.0 基本的に社外の人間との連絡用に使用していますが、導入している企業も多いので導入への障壁がないことに助かっています。日本企業として使用するならこのツールが無難なのではないかと思います。 Pros 日本企業のツールである点が魅力だと思います。セキュリティ面で安心できる事、タスク管理などの細やかなところに手が届く所が良いです。 Cons 特にないです。強いて言うならリアクションスタンプが古臭く、なんのリアクションかわかりにくい所でしょうか。 Review Source VR Verified Reviewer 人材紹介 Human Resources Used the software for: 6-12 months ### "グループチャットについて" January 6, 2023 3.0 Pros グループ内のメッセージのやり取りにとても役立っています。アイコンを変えたりしてカスタマイズしながら使用していました。 Cons メッセージ機能は不便ばく使用していましたが、テキストのフォント機能にバリエーションがありフォントが変更できると良いと感じました。 Review Source VR Verified Reviewer 会社員 Publishing Used the software for: 2+ years ### "最近のサービス改悪で一気に使いにくくなってしまった。" December 16, 2022 2.0 便利で使いやすく、導入の手間もかからないので使っていたが、サービスがどんどん悪くなるのでやめようかと思っている。有料プランは400円からと安いが、今まで無料で十分な機能があっただけに惜しい。 Pros 操作がシンプルで使いやすい。登録やコンタクト管理も簡単で、デジタル苦手な人でもすぐに慣れることができる。タスク管理の機能が便利。無料プランでも、個人間のチャットツールとしては十分。 Cons 最近サービス変更があり、過去のメッセージ閲覧が有料プランでないとできなくなってしまった。またグループチャットの数に上限があるので、有料にアップグレードしないとグループでは使えない。ことあるごとに有料プランに誘導しようとする感じがしてせこい。 Review Source VR Verified Reviewer 会社員 Information Technology and Services Used the software for: 2+ years ### "便利でシンプルなチャットサービス" February 14, 2023 5.0 Pros シンプルで使いやすい。チャットサービス上でタスクを作成、管理することができ、クライアントとの共同作業時には便利。 Cons 無償版、有償版どちらも経験しているが、無償版では広告が表示される上、チャット履歴が一部しか表示されず不便。有償版に切り替えればこの問題は解決できるが、重めのデータ送付には不向き、メール通知もラグがあるため気付きづらいという難点がある。 Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Chatwork クライアントの希望があったため使用しているが、他サービスと併用している。 Review Source VR Verified Reviewer Director Human Resources Used the software for: 2+ years ### "中小企業におすすめ" January 4, 2023 5.0 全体的には満足している。他のツールに切り替える予定もない。 Pros シンプルなインターフェイスなので誰でも使え、価格もリーズナブル Cons たまにユーザー視点に欠ける施策をしている点 Reason for choosing Chatwork 価格とカスタマーサポートの安心感 Review Source smZ sandel marian Z. cell center Marketing and Advertising Used the software for: 6-12 months ### "sicuramente utile ma c'è ancora molto da migliorare " January 7, 2024 3.0 facile da usare e sopratutto molto utile. ma nonostante questo credo che ci sia ancora molto da migliorare. Pros ho apprezzato molto l'opzione della condivisione dei file e la semplicità con la quale si può fare Cons purtroppo spesso il caricamento è molto lento, e qualche volta il sistema va in tilt Review Source YL Yasmine L. Manager Government Administration Used the software for: 6-12 months ### "La rapidité " January 14, 2024 4.0 Pros Ce que j'ai apprécié dans chatwork c'est la rapidité Cons J'ai pas eu des difficultés avec chatwork Review Source JM Jazzmen M. CEO Apparel & Fashion Used the software for: 6-12 months ### "Dope Program" April 30, 2021 5.0 perfect moment of work Pros I loved that I was actually able to chat with people about my business and spread my business name to others. Cons Nothing it gave me no issues, I'd refer this to anyone honestly. Reason for choosing Chatwork It is more easier to communicate with others Review Source MC Matt C. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Move your team beyond e-mail with ChatWork" September 6, 2016 4.0 E-mail eliminator ChatWork has enabled me and other members of my team to reduce the volume of digital correspondence that would normally be a part of one project to almost nil. In addition, tasks are easily pulled out of messages and made visible to all, meaning nothing gets lost in the ether. Overall, it's a great way to be more efficient and move beyond e-mail effectively. Pros The ease of use means that that getting the team up to speed on its use didn't require extensive training. Cons I have been able to forget a few team members' e-mail addresses since we use the platform more. Review Source Response from ChatWork September 6, 2016 Thanks for the feedback, Matt. We hear that from other companies, too - that ChatWork either drastically reduces or eliminates email. Glad you've tried the product on our various platforms, too, and had a good experience while "on the go." AU Akinori U. President & CEO Information Technology and Services Used the software for: 2+ years ### "Making Communication Easy and Fun!" August 26, 2016 5.0 Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style. Review Source Response from ChatWork August 30, 2016 We love how you describe email as "jurassic" implying that it's something back from ancient history. We believe that chat messaging is the new norm for communication at the work place and millions of businesses will start adopting tools like ChatWork for group collaboration. VR Verified Reviewer Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Decent team communication tool" March 25, 2019 4.0 Pros Chatwork is a decent platform that gets the job done. Great for team communication and collaboration. Cons There are a lot of other options in this space. I think Chatwork definitely has some work to do to keep up, but overall not a bad tool. Review Source TD Tan D. Project Leader Information Technology and Services Used the software for: 1-2 years ### "Functions need to be improved" September 7, 2016 4.0 \- Send message/emoticon/files ok - I like "To", "Quote" functions - Easy to use, clearly - Customer support is very good Need to improve functions: - Review of image attachments - Task management: need more task priority, task time constraints... Pros Group chat Cons Task management Review Source Response from ChatWork September 7, 2016 Our team is currently working on improving some of the features and functionality of the product you mentioned. We look forward to your feedback in the near future! KK Koichi K. Assistant CEO Management Consulting Used the software for: 1-2 years ### "Easy communication with oversea branches. " August 26, 2016 5.0 Working at an internationally company with employees all over the world, ChatWork's multi-language capabilities are very helpful. Pros Inviting multiple people are easily done using email adress or invitation Link, also all the files are'linked to the chat room which makes my life so much easier to look for the files I need. Review Source Response from ChatWork August 26, 2016 We're glad our product helps your global teams communicate better! TT Thorn T. Administration & Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "The best tool for working communication." August 22, 2016 5.0 we can share file or information through chatwork every easy. we can create group for communication. Pros create group, task assign and send files or photo Cons no Review Source Response from ChatWork August 22, 2016 Thank you so much for the great review! Similar Products Featured ## Related categories [Collaboration](https://www.capterra.com/collaboration-software/)[Task Management](https://www.capterra.com/task-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.