# Page 2 | Chatwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Chatwork the right Collaboration solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147313/Chatwork/reviews

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Chatwork

4.3 (38)

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Last updated March 13th, 2026

# Page 2 - Reviews of Chatwork

## Showing most helpful reviews

Showing 26-38 of 38 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Clinton G.  
VP of Corporate Development  
Import and Export  
Used the software for: 6-12 months

### "Great Collaboration Solution"

August 18, 2016

5.0

Our teams are highly distributed around the globe with people in North America to Europe and beyond. Chatwork allows our teams to work closely together on projects, share documents and work together in real time. The advantages of a global team are obvious in completing work 24x7 but only if you have a collaboration system which is easy to install, users to learn and hooks to keep everyone working on it. Chatwork is an excellent system for any one wishing to improve productivity and accountability of a diverse work group.

Review Source

Response from ChatWork

August 19, 2016

Happy to hear it helps your team around the world collaborate!

ST

Scott T.  
Director  
Management Consulting  
Used the software for: 1-2 years

### "Great collaboration platform for startups"

September 7, 2016

5.0

ChatWork has been a very useful and convenient platform for communicating with both internal and external customers. It's also free to invite anyone, so very cost effective ;) It keeps a clean "Chat List" to easily organize all of your group or individual discussions, and additional features that are very helpful. It does take time to understand all of the features and applications, but definitely worth checking out, and excellent for early stage startups.

Review Source

Response from ChatWork

September 7, 2016

Thank you for the fabulous feedback! Our customers seem to like that with ChatWork, unlike many of our competitors, you can invite both internal and external colleagues, happy you find this helpful as well. Because it's feature-rich we are dedicated to trying to provide additional trainings and personalized support to get customers up and running as quickly and easily as possible.

VR

Verified Reviewer  
Email Marketing Specialist  
Apparel & Fashion  
Used the software for: 6-12 months

### "Useful but not Slack"

December 7, 2018

4.0

Pros

It is easy to chat and connect with coworkers on my fully remote team.

Cons

I like ChatWork but we ended up choosing Slack because more people had used the program. It was really that simple.

Review Source

VR

Verified Reviewer  
Senior Software Test Engineer  
Telecommunications  
Used the software for: 6-12 months

### "Chatwork"

December 17, 2018

4.0

Pros

For small teams, this chat tool is pretty good choise.

Cons

It's slightly expensive if you need really advanced features.

Review Source

VR

Verified Reviewer  
翻訳者  
Translation and Localization  
Used the software for: Less than 6 months

### "チャットをしながら、容易にタスク管理・ファイル共有"

December 23, 2022

4.0

初心者でも使用しやすく導入している人も多いので、メリットは多いと感じる。フリーランス案件では使用を求められることが多いので、アカウントを持っておくと便利である。

Pros

ファイルの共有及び管理とタスクを管理できる点。他に使用しているチャットアプリではタスク機能はないので、ビジネスでは役に立つと感じる。

Cons

複数画像を共有する際に、まとめてではなく一つずつ送られてしまう点。また、画像にコメントを付すことができない点は改善されればさらに良いと思う。

Review Source

SP

Shelley P.  
PR Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Chat App That Lightens My Inbox!"

August 31, 2016

5.0

Overall, I've had great experiences using the ChatWork app! The app is easy to use and allows my team to take simple conversations out of email and into the app where more immediate and fluid conversations can take place. With teams across the globe, ChatWork makes it easy to communicate during client calls with team member who are located in other offices --- being able to send that quick note or link can be helpful to the full team!

Pros

I like the ability to tag whoever I'm talking to. It saves people from getting constant notifications. I also appreciate the "task" tool.

Cons

n/a

Review Source

Response from ChatWork

August 31, 2016

Happy to hear that it lightens your inbox! We hear that a lot from the customers that they prefer using ChatWork over email. Using ChatWork eliminates delays in communication with your colleagues.

MT

Michael T.  
Lab Technician  
Research  
Used the software for: 6-12 months

### "Great for Team Projects"

August 31, 2016

5.0

I've found ChatWork to be a very intuitive tool that helps me communicate easily and track and complete projects more quickly.

Review Source

Response from ChatWork

August 31, 2016

Hi Michael, good to know you find Chatwork intuitive to use with your team. We're here if you have any questions!

VR

Verified Reviewer  
製造業  
Computer Software  
Used the software for: Less than 6 months

### "パソコンでもスマートフォンでもやりとりが円滑！"

December 10, 2022

4.0

Pros

パソコンでやりとりしたメッセージをスマートフォンからも確認できるし、その逆もスムーズにできるのが最大のメリットと思う。

Cons

過去のメッセージをさかのぼって閲覧するためには、月額会員になる必要がありました。月額660円なので、月額500円以下になれば導入しやすいと思う。

Review Source

EM

Elieca M.  
Freelancer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best chat work ❤️"

April 22, 2022

4.0

Pros

It's just perfect for communication and corresponding with friends My friends love it

Cons

It's not all bad it have it's glitches but we work with support to fix them

Review Source

RS

Raymond S.  
Key Account Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Much better than I expected."

August 23, 2016

5.0

I gave this a try and was very impressed. It was simple to set up and use, it had all the functionality I needed, and when I had a question it was very promptly answered.

Pros

Simplicity and ease of use, plus high security.

Cons

It does not appear to integrate with my Google calendar yet.

Review Source

Response from ChatWork

August 23, 2016

We're working on new product features and enhancements. Please look forward to them!

BI

Belinda I.  
Customer Service Rep  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Better than email!"

October 23, 2018

4.0

Overall, easy to use, helps to keep yourself in communication with co workers.

Pros

Its like texting, but from your desktop, literally as the name says : "CHAT" easy to install.

Cons

Cant join to several group chats , however, you can share files through the chat.

Review Source

TT

Toshikazu T.  
  
Telecommunications  
Used the software for:

### "Great product. Simple and easy to use"

August 19, 2016

5.0

I used Chatwork for both internal and external communication. It's very easy to use. I like the fact that it can be used for external communication as well.

Pros

External communication. Ease of use. Video chat

Review Source

Response from ChatWork

August 19, 2016

Glad you find it easy to use with everyone!

hM

holan M.  
Software Programmer  
Electrical/Electronic Manufacturing  
Used the software for:

### "null"

October 21, 2018

5.0

Review Source

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