# Unito Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unito the right Integration solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147319/Unito/reviews --- Unito 4.5 (22) [View alternatives](https://www.capterra.com/p/147319/Unito/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Unito Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews MK Martin K Managing PartnerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Absolutely terrible customer service and we pre-paid for a whole year for a team of 10 ppl.“ October 28, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shayne H. Director of Sales Internet Used the software for: Less than 6 months ### "Project Management made easy with a powerful integration tool" April 29, 2019 4.0 One thing that I love about Unito is that it can enable you to synchronize Asana to Jira very easily. All statuses get synced (I'm talking about the Jira Statuses that can be mapped to Asana Sections). Everything from comments to tasks and even subtasks can be synchronized. Their customer support is also on point as I got all my questions answered in no time. They are also very open to suggestions that can help them improve. Dealing with a company that holds customer sovereignty highly is a wonderful experience. Pros 1) General: Unito is fairly priced and appears robust. You can easily tell that the app is built keeping durability and reliability in mind. I mean, I've not witnessed any bugs or errors so far. Even the setting up process was a breeze. Unito also allowed me to seamlessly mirror my Jira/Asana approaches without any data redundancy. 2) Synchronization Feature: The synchronization feature is very powerful and allows me to connect two applications and keep them up to date. Cons 1) Data Field-Mapping: In my opinion, Unito is not fit for field-mapping, however, I've found many walkarounds around this issue and I'm pretty sure you can too. This certainly isn't a deal breaker because I've found ways to counter this. Review Source Tatiana A. Product Manager Computer Software Used the software for: Less than 6 months ### "Great tool to sync Jira with other project management systems" February 19, 2018 5.0 Pros I'm using Unito's Asana to Jira synchronization and it works perfectly. It syncs all statuses (Jira status can be mapped to any Asana section), all tasks content, comments, subtasks (available as a beta feature) back and forth. One little perfect detail is that it adds link to Jira ticket to the end of Asana description task, and vice versa. So two entities are linked perfectly. AND it adds a Jira ticket number to the Asana task title, very convenient. Before that I tried to sync two tools with Zapier and it just didn't work. Zapier integration was creating copies on task updates, statuses wouldn't work. So I was happy when I found Unito. The setup was really easy to do, and it works quickly. That team does a really good job! Also their support is great, I was able to ask and get answers to all my questions, and send them a couple of suggestions on what to improve. Cons Their pricing model. It's a pay per active user, meaning that each user mentioned in the ticket would cost you additional amount. That's independent on whether this person actually works on your project, or the ticket was just transferred to you from another team. All users that are just technical, e.g. Gitlab user, also count in. Review Source MK Martin K. Managing Partner Computer Software Used the software for: 6-12 months ### "The worst support ever" October 28, 2021 1.0 Terrible. The support reply within days (when their service is down), the support's only answer is "we are so sorry" and nothing changes. I tried to escalate the issue several times and nothing changed. So far, we are 1 month without an integration service for which we pre-paid and the support's answers are: we are so sorry, the ticket is with the developers... CRITICAL! Pros I liked the fact that we can use jira while all our partners are monitoring the progress in trello and that we can setup different flows for different project BUT this is only when the app works. Cons The sync doesn't work for over a month now! OVER ONE MONTH and the only thing the support says every day is that "the developers are working on it". Absolutely terrible customer service and we pre-paid for a whole year for a team of 10 ppl. Absolutely ridiculous, do not try this app at all! Review Source VR Verified Reviewer Documentation Manager Information Technology and Services Used the software for: 1-2 years ### "Great Connectivity tool" December 19, 2019 5.0 Unito helped me manage several productivity tools, as some departments preferred different tools to manage tasks, like Trello and Asana together with Jira. Unito helped me keep everything synchronized in my favorite tool, Trello so I could really focus on getting tasks and projects done. Pros Setting up a sync was simple and very easy to do. I also liked that automation so that once It was set up, I didn't have to think about it anymore. Cons It was something I had to purchase on my own, so the cost was definitely a factor in my decision to discontinue. Review Source VR Verified Reviewer Head of Customer Value Financial Services Used the software for: 1-2 years ### "Useful integration tool" April 23, 2019 4.0 Useful tool - fairly priced and seems to be well-built in terms of durability (i.e. rarely falls over or errors) Pros Quick and easy to set up - allows mirrored Asana/JIRA approaches without duplication of info. In our use-case allows Agile teams to track workflow with non-JIRA using team with Unito doing all the heavy lifting. Cons Not perfect on data-field mapping - although easy to figure out workarounds for any gaps in the sync across (and they are very minor) Review Source MR Megan R. Systems and Development Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great for Syncing BitBucket and Asana" August 17, 2019 4.0 It's a great tool if you don't have a dedicated PM. It's very helpful because though we use Asana for projects and reporting issues on our sites, we don't want to track everything in BB. Being able to have certain tasks exist in both BB and Asana is really helpful. Pros I like the filtering and the rules you can set up to sync to different BB issue trackers. I like the auto sync and how often it runs. Cons Sometimes I'll come into work and a random Asana task and BitBucket issue will get closed around 8:55am EST. It's never after a recent change on either platform. It's happened 2-3 times but so infrequent that I've never opened a support ticket for it. Also, I was grandfathered in with amazing pricing, but I accidentally turned an auto-sync off (thinking I could switch one of my auto-sync to a different project since I was still able to use old features on my plan) and then couldn't turn it back on. If I remember correctly, the pricing more than doubled, possibly even tripled? Reason for choosing Unito IFTTT, Zapier, Bipio Review Source VR Verified Reviewer Responsable informatique Internet Used the software for: 1-2 years ### "Unito review" December 13, 2018 5.0 We use unito to synchronize our Asana projects with GitLab. Asana tasks go back to GitLab when we add an expanded tag to our Asana tasks. Closing the tasks on the GitLab side passes the Asana tasks to finished status. Pros The synchronization feature is powerful. It allows you to connect two applications and keep them up to date. Cons The synchronization times are a bit long. We sometimes have to start them manually. Review Source AB Amy B. VP Marketing and Advertising Used the software for: 6-12 months ### "Saved my team time and made our lives easier" May 1, 2020 5.0 We used Unito in our marketing agency to connect a client's preferred project management tool (Asana) with ours (Trello). It was super easy to set up and saved our entire project team not only time, since we could continue to use our tool rather than learn a new piece of software, and frustration, allowing us to streamline projects between the client and our project team. Highly recommend this for small teams needing to simplify processes and save time and money. For the cost of 2.5 man hours, we had an annual subscription that saved us DOZENS more hours, at a minimum. Pros Finding a tool that integrates as easily as Unito is important on our small team, where every minute counts. The process of adding Unito to our suite of project management tools was really easy and solved a huge issue we were having. Cons I didn't experience any issues or problems with Unito. Review Source Response from Unito May 4, 2020 Hi Amy. Thank you so much for your review! Happy to hear Unito is saving your team valuable time. VR Verified Reviewer Senior Marketing Manager Consumer Goods Used the software for: 2+ years ### "Unito was a life saver" July 21, 2022 5.0 Pros It's core function was my favorite part of the tool. Being able to take two separate software and get them to integrate and flow information from one to the other seamlessly. Cons Unito was one of the rare cases where we did not have a downside. What I liked least was their support availability and speed. Review Source VR Verified Reviewer Program Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Awesome and highly flexible tool for multi-platform collaboration" August 20, 2020 5.0 Pros We have used Unito for a bridge between Asana and Jira. It has very powerful benefits in real-time synchronizing the content between platforms. It has significantly improved the collaboration with our software supplier and speed up development trajectories to great extent. Very much recommended if you are looking to combine the benefits of Asana as projectmanagement tool and JIra for development. Cons There are customized JSON possibilities. Not sure, but didn't find catalogued information how to use this interesting feature. Review Source Response from Unito September 1, 2020 Thank you so much for your review and your kind words. We don't have a central list of our JSON offering because the features are pretty specific, but our team would be happy to work with you to address your needs! Don't hesitate to reach out! LM Lawrence M. Senior Salesforce Engineer Commercial Real Estate Used the software for: Less than 6 months ### "Amazing tool that freed my team from being locked into Jira!" January 23, 2020 5.0 I work on a team that uses Jira because that is the legacy tool that our Engineering team used. Jira is great for software engineers, but my team is a mixture of code and non-code folks. Jira is glitchy, super heavy, and slow. Not great for a team that needs to move quickly. I searched for a long time to find a way to get out of Jira, but most solutions were expensive or did not solve some of the core issues we have with Jira; namely, that Jira locks issues into statuses and a change in status = a change in kanban column. Unito allows us to dissociate jira issue status from column, so we can structure/view/organize our work however we want without being locked into 'To Do, Doing, Done.' We've become more efficient as a team, and this solution is great and inexpensive! Pros I like that it lets us work in Trello instead of Jira. I like that we have the freedom of Trello while ensuring that changes made in either system propagate to the other. Using Unito to be able to work in Trello is incredibly freeing and I'm really pleased with how easy this integration is to set up and use! Cons There's really very little to dislike here. This integration is easy to use, and it provides end users with the freedom to use the kanban board they choose - not the one they're handed on their team. Review Source GP Gisele P. Product Owner Marketing and Advertising Used the software for: Less than 6 months ### "Unito is Unique" May 5, 2020 5.0 It was a great opportunity to meet the service and their operational team. They were always very helpful - in every possible way one can imagine. Even when I did mistakes, they were there to help and get it fixed as fast as possible, providing the best customer experience -- which was already excellent as the sync service was already doing the job with no errors or problems. I not only recommend as I also pretend using it again whenever needed in the future. Pros I needed a service to connect Trello and Jira. Although finding a few options, Unito was the tool that made it easy and as simple as "plug and play". At a later stage, I also need to select what was going into each direction and thought it would be hard to manage only to figure out that Unito also provides filters and other tools to do exactly what I needed. Cons The trial was a bit limited but I came to understand it is mostly because you may need a heavy/busier project to trial Unito with. I wish I had a busier project to find some trouble to try and test the service at its full capacity, but unfortunately, I did not had the chance. Review Source Mansi M. Software Engineer Computer Software Used the software for: Less than 6 months ### "One of the best software for automating workflows " February 4, 2023 5.0 Pros It is an excellent workflow software that helped me streamline the workflow of my teams and improve collaboration. I was able to integrate it with tools like Trello, Asana, JIRA, and others to bring all of a team's tasks, projects, and conversations into one central hub.One of the most notable features is its ability to bridge communication gaps between teams and tools. I was able to create custom workflows that automatically synchronize updates, comments, and other changes across multiple platforms. This helped my teams avoid manual effort and errors, and improved the efficiency of their work processes. Cons No cons identified so far. Support team provided excellent demo. Review Source TS Tripp S. Attorney Legal Services Used the software for: 1-2 years ### "Great support" November 25, 2019 5.0 Pros Super intuitive to setup. When issues came up--entirely of our own making--the support team at Unito responded quickly and got to the bottom of it. Very little follow up or badgering required, they just helped. That was refreshing. Cons no cons, so far. It works just they like say it would. Review Source RT Ryan T. Project Manager Used the software for: 1-2 years ### "Extremely Easy Integration with both of our product and project management tools!" June 14, 2018 5.0 Pros The versatility and reliability that it provides to our project and development teams. We are constantly pushing and pulling repos and it is always 100% Cons The sync update notifications can be a bit too much and too often at times. But there is not much "bad" that I can say about it. Review Source AK Amit K. CEO Computer Software Used the software for: 1-2 years ### "Makes Project Management a Breeze for all Team Members" February 13, 2019 5.0 Pros Unito allows each team member to use the project management tool that is best suited to their needs. Engineers can use GitHub issues while product managers can use Asana. Cons Nothing really. The new pricing was a bit confusing, but their customer support was very responsive and helpful. Review Source Ravi B. Software Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works great out of the box" June 24, 2020 5.0 Unito customer support was great and super helpful. Thank you Hannah! Pros Easy to sync between Trello and Basecamp. Painless to setup and just works out of the box with both old and new to-dos Cons There could definitely be more sync options Review Source RW Robin W. Senior Project Manager Used the software for: 6-12 months ### "Unito has worked great with our project management software. Would definitely recommend. " June 14, 2018 5.0 Pros Easy, seamless integration with our project management software. Setup was just a few clicks; have used every day. Cons No complaints about the software/functionality itself. We had an issue early on with duplicate notifications being sent, but it seems to have been resolved. Review Source AB Ailton B. eCommerce Retail Used the software for: Less than 6 months ### "Useless and Terrible UX Sync Tool" October 9, 2020 1.0 A monthly price from $19 all the way to $374 / MONTHLY for a sync tool is just a terrible deal! For an app that makes one simple sync feature, it's a really bad decision for any entrepreneur. Just keep requesting Trello to add the sync feature in their roadmap. Pros There is no Pros, just lots of time wasted trying to learn this messy sync tool. Cons Very confusing and messy sync tool to set up on Trello. In my opinion sync between to boards\\card option needs to be free, as the time spending on Unito is not worth and does not make your life easier. Review Source DS Diana S. Learning and Enablement Coordinator Computer Software Used the software for: Less than 6 months ### "Perfect solution" October 16, 2020 5.0 Excellent! The service has been great - they worked with me from the moment I tested the product until I had everything running smoothly. It's a great product and the perfect solution for our needs. Pros It was exactly what we needed to pull information together into one place! Cons My sync disappeared without a reason that could be determined. But it wasn't a big deal getting it back up and running. Reason for choosing Unito Unito was a power up offered in Trello and was exactly what we were looking for. We hope to be able to implement it for many more use cases in the future :) Review Source JH John H. Director Marketing and Advertising Used the software for: 6-12 months ### "Really great support when we needed it" November 16, 2020 4.0 When we needed support from Unito they really stood up and responded Pros Response and ease of support when needed Cons I'm not aware of any cons in relation to this product Review Source NG Nish G. Product Owner Information Technology and Services Used the software for: ### "null" June 19, 2018 5.0 Review Source Similar Products Featured