Who Uses This Software?

Designed specifically to meet the needs of the Marina Industry


Average Ratings

69 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    $/Slip/Month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • RMS - The Hospitality Cloud
  • www.rmscloud.com/
  • Founded 1983
  • United States

About RMS Marina

Our cloud-based property management system, RMS Marina offers a highly advanced solution for you marina. Catering to ether single or multi-property Marinas with complexity of any level, it is designed to meet all the challenges of running a marina. Highly configurable, but easy to use, the primary functions include: Slip reservations, guest payment portal, invoicing, point of sale, maintenance & repair, online marina map, auto-email and SMS, Email Campaigns and credit card processing


RMS Marina Features

  • Accounting Management
  • Ballast Table
  • Boat Maintenance
  • Marina Management
  • Maritime Crew Management
  • Routing
  • Scheduling
  • Storage Management

RMS Marina Reviews Recently Reviewed!


RMS is a pretty easy to use software given the amount of features it provides its customers.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons: Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Overall: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Vendor Response

by RMS - The Hospitality Cloud on July 25, 2018

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS.
We also appreciate your suggestion and shared it with the department concerned to look into it.
We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

It is time RMS looked at itself and customer service

Oct 22, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes. I will give 2 examples of this. 1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us. He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency. 2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Pros: RMS 8 was a very good program in its day RMS 9 is more difficult to manage. RMS 9+ is still having glitches and is even harder to manage .

Cons: The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Recommendations to other buyers: Make sure you have a good hard look at RMS before you commit it . It is very difficult, expensive and time consuming to change. I would probably look at different software if I was doing it again.

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons: can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Overall: works great with our RV Resort reservations

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share!
We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

Inefficient system that makes you do things 3 times because their programming wants to make thing "pretty" rather than functional.

Jun 21, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Looking for a better system.

Pros: It links to OTA's quite well, basic bones are ok. Booking Chart works ok. Reservation input screen average.

Cons: Continually change things without letting you know and constantly making the processes more inefficient and requiring more and more work. Reports dont add up.

Vendor Response

by RMS - The Hospitality Cloud on July 09, 2018

Thank you for your honest feedback and taking the time to share. We understand your time is valuable and with that in mind,every improvement or enhancement made to the RMS makes that a priority. If you are willing to talk further discuss any reports that are not performing as expected it would be our pleasure to further explore any specifics that may need attention. Customer satisfaction is our primary goal! Thank you again for sharing.

The reservation system is intuitive and easy to use.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons: The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Overall: No double bookings! Better accounting and front desk controls!!!

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated!
It's great to know how RMS has helped you to have better control over your property.
We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!!

Thank you for being the best part of RMS!

Training is excellent. They go out of their way to help get setup.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons: When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for the kind review Mark!
We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model.
Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up.
Thank you for continuing to be the best part of RMS!

Never had a worse experience with so many versions of software

Mar 08, 2017
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: The accounting side of this software has never been satisfactory and every upgrade gets worse. There have been 4 versions of the software in as many years and the latest cloud based is impossible - we are looking for an alternative for 2 properties. The support personnel are not interested in feedback and clearly the management takes no notice of the problems created.

Pros: Online booking appear OK

Cons: Accounting aspect lacks any practical knowledge of operating an accommodation business. The cloud system is very slow (even with fast internet connection). Screen GUI is poorly designed and relies too much on the mouse - they think we are "Gaming" orientated.

Angie was Absolutely outstanding

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons: If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Welcome to RMS! Thank you for taking the time to share your experience with others to review. We are proud to provide outstanding customer support and will pass this along to Angie.

Look forward to continuing to grow with A&M Perdido Key RV Resort

Excellent!!!!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons: Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Overall: Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for the excellent review Shelley!
We are happy that you find the system easy to use and enjoy the personalized settings, we are continually looking for ways to make your job easier.

Check out what's new or coming soon https://www.rmsnorthamerica.com/news-and-events/

Fantastic Customer Service.

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons: It crashes at least once/day. Generally the busy part of the day.

Overall: I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Great software

Feb 17, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons: Point is sale function is not the best

Overall: Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for your kind review, Mandi!
We are always grateful for feedback to continue to improve and have made advancements with POS and MAC performance.
Thank you for being the best part of RMS!

New to RMS, OK so far

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you.

Pros: Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport! A lot of features are intuitive (but not all, see below) Helps me stay organized and on top of my reservations/transactions Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS)

Cons: Wish customer service was available on the weekends too While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly) Program is glitchy and requires for me to log-out/log-in to accurately refresh data

Total waste!

Jun 02, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: ONCE I TOLD THEM THAT WE ARE HAVING SOFTWARE ISSUE WITH OUR APPLE PRODUCT VS TO MICROSOFT. HERE IS THEIR RESPOND ; Hello, ------! I am sorry to hear this. Is there anything we can do to change your mind? We value your business and would like to try and resolve any issues you are a having per, my conversation with customer service this afternoon were already in the process of creating a ticket for the Apple product errors to find resolve. Please let me know. Regards, Karen PRESIDENT OF THE COMPANY CALLED US TO EARN OUR BUSINESS AND HE ENDED IT UP SAYING , IM SORRY YOU SIGNED FOR A CONTRACT AND YOU CAN'T GET REFUNDED. IM SAYING NOW; WHY WOULDN'T LET ME KNOW THAT YOUR PRODUCT IS NOT SUPPORTING APPLE PRODUCTS PERFECTLY AND WASTING TIME AND MONEY TO HAVE YOUR TRAINING ???

Pros: Product seemed useful and affordable, however, once you start to train with them and invest your time, they will start to quote you for additional charges. they quoted us at the beginning, after spending one month for training, they constantly keep charging my business credit card and I HAD TO PUT A DISPUTE AND stop future charges. !

Cons: IT DOES NOT WORK WITH APPLE PRODUCT !!! WATCH OUT!!

Excellent product and service across multiple locations

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having deployed RMS at multiple venues, I can safely say it is a robust and easy to use management system.

Pros: Intelligently designed user interfaces Easy to use and intuitive Amazing customer support Has all of the features you would want/expect

Cons: The initial set up process takes time; training needs to be done, then the actual set up. (Worth it though, as once it is set up, smooth sailing)

Vendor Response

by RMS - The Hospitality Cloud on July 09, 2018

Thank you Ryan for taking the time to review and the kind words. We strive daily to earn them and are thrilled to have you as our partner.
~ The entire RMS Team

Capterra loader

Making life easier

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiness of use for people of all ages and abilities for the basic items.

Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons: Finding reports -

Mobile functionality to make bookings on the run if I am not on site.

Overall: very good - system easy to use, love being able to access from off site,

Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons: Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Vendor Response

by RMS - The Hospitality Cloud on July 25, 2018

Welcome to RMS and Thank you Louri for the kind review and mentioning our staff members Bob and Janelle, we think they are pretty fantastic too and will be sure to share with them!

We value your input and continually strive make improvement to what is important to suit many needs and makes your jobs easier.

Thank you for being the best part of RMS!

RMS is always very helpful

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The service is always good and quick and nothing is a problem to her.

Cons: The updates and no advice that it has happened or if it is done on end of month

Overall: Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

GREAT SUPPORT AND FOLLOW

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great backup support in such excellent time

Cons: Just the different layout of what I have been used to for years

Overall: It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Prompt Action

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Support team are very efficient in fixing the issue. Customer Rep. are highly recommendable.

Cons: There is no problem that the Support team cannot fix

Overall: Efficient team and user friendly software.

What a big mistake going to RMS 9+ we have had nothing but problems since joining them in June 2016

Oct 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Cons: Not much - it seems there is just one problem after another and it takes so much time to get through each account. Every day/week there is an issue - repeat charging rolling forward, smart printing, the receipting screen changing, mistakes in tariffs somehow appearing on our system - right one day then incorrect later. Confusing set up of tariffs

Absolutely excellent service!!

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

Cons: Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Welcoming Perdido Marina to the RMS Family!
Thank you for taking the time to write such a kind review a review, Michelle! it is greatly appreciated.

And together we can learn French - Au revoir

receptionist

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: assistance is only a phone call or email away.

Find it very easy to use.

Cons: erros when up grades are done.

screen freezes some time

Overall: excellent

Assistant Manager

Jan 05, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: RMS 9 + love the way it looks.

Cons: It is super confusing to require out what report to use for night audit.

Overall: Love this product, it is very easy to learn the basic's of making a reservation. Wish it had a bit more to offer on selling the venue outside of the hotel rooms.

Recommendations to other buyers: Offer more training on the software.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Catherine, I am glad to hear that you find our system easy to use. Feel free to reach out to customer support if you would like to discuss any of the many reports RMS has to offer to suit your financial or operational needs.
Thank you for taking the time to review!

I have been using the program for 4 months and find that it is a great program which covers everything

Apr 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

Cons: If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

Overall: The customization and the reports for managing and accounting are the best part of the program.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for your kind review, Sean! We are happy to have you as partner!
RMS is indeed adaptable for even the most unique set up scenarios and pleased you have found a solution to fit your needs.
We have listened to your concerns about speed and made improvements to performance in the most recent update and continue to add to the robust reporting menus.
Thank you for you honest feedback regarding screen size. RMS is optimized for full desktop however offers mobile capabilities.
Look forward to continuing to support Adirondack!

Awesome software and best help

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The back up help provided by the RMS team

Cons: Still comming to grips with the mobile version.

Overall: More control of our bookings

Vendor Response

by RMS - The Hospitality Cloud on November 14, 2018

David, Thank you so much for your kind words and taking time to write such a great review .It is nice to hear from any client about the system and especially the ones that have been with us for so long.
Happy to hear your taking advantage of the mobile version of RMS. The mobile housekeeping portal is one of the most popular aspects.
Thank you for being the best part of RMS!

Very easy to implement and use - great customer service and self help resources.

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is highly adaptable to almost any type of hotel operation. It was very easy to set up and our implementation specialist, Tommy, was very helpful throughout the entire process. The OpenEdge payment integration was also very simple. We have already seen a positive ROI on our investment, which was very affordable to begin with.

Cons: We are still very new to the software, but so far I do not have anything that stands out as not meeting our organizations needs.

Vendor Response

by RMS - The Hospitality Cloud on June 13, 2018

Thank you for sharing and mentioning our helpful staff!
Your recommendation to other hoteliers is appreciated.
We are proud that we are able to provide you with product that is adaptable to suit your specific needs with ease!
We look forward to continuing to support Canadian Campus Communities

This product sucks!

Dec 29, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would not recommend.

Pros: Looked like a nice updated system to use for my hotel was basically all I was looking for in a PMS system

Cons: This does NOT work with apple!!! I asked for a refund as I only used it for one day and spent that one day trying to figure out how to fix the issue but it wasn't fixable. Regardless to say, this product sucks and only works on Microsoft.

Capterra loader

Customer support unexpected

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons: Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Overall: I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Great Value

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the Training Mode access to train staff is great

Cons: Need more OTA connections like AirBnB etc.

Overall: Best software product in the market.

Always fixing something

Mar 06, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: If it worked it's full of features

Overall: Booking engine failure is costing us a unknown amount of lost reservations been a issues since January 17 and it still going on. Printers haven't worked in four weeks. Very difficult to use is not streamlined and requires an extensive amount of unnecessary clicks to accomplish a simply task.

Recommendations to other buyers: Save ur time

I came in this job with no knowledge.

Feb 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like RMS due to the easy way to bring up returning guest. When I have a problem, I can email the issue or call, and they are so friendly and ready to help with any problem that occurs. The interactive map is great to let guests know what is open to make a reservation.

Cons: I wish we could print the screen where the org. reservation is made so all of the details show up. There is a print button, but it does not print anything.

Recommendations to other buyers: If you are not sure, do not mess up the program. Call the great support team and they will help you correct it.

We have been using the system for approximately one year and have had virtually no problems.

Apr 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

For a small operation, the rooms are easy to see and identify guests

Making reservations is reasonably easy

The accounting procedures are easy to use for nightly close out and information research

Transferring between screens is easy (booking chart, having several guest reservations open at once)

Grouping rooms together is very helpful. Easy to move between rooms

Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking

chart, very helpful

Cons:

It would be helpful to be able to differentiate the different types of rooms by horizontal color markers

The guest search engine means moving to a different screen; it would be nice to have a search field on the

booking chart where last name, first name could be entered

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Hi Chris, appreciate your review and loyalty.
We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

Ford Idaho Center

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The support staffs have been excellent to work with. She has a lot of patience and actively went above & beyond what was expected of her. Thanks to both of them!!

Pros: Functionality & customization are the best features thus far. The ability to use the various settings and options to create a custom experience is great.

Cons: This product isn't a perfect marriage with our industry as far as rates are concerned. There are workarounds that are able to be learned. At the same time, this venue is very unique among other RMS clients so it isn't a surprise.

RMS is our choice!

May 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to make reservations and the visual birds-eye view you get with the booking chart is fantastic!

Cons: I'd like to see a more user-friendly "build your own report". This area is seriously lacking for our use.

RMS POS Support

Oct 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The RMS POS support is outstanding. The ease by which I was helped.

Cons: delay do to time zone differences.filling out this form

Overall: good

Finally found the software for our future!!

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof!

We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for the review Kerry & the recommendation for other hoteliers. Providing superior customer support is the cornerstone to augment the RMS software and pleased to partner with you.

Very good, solid softward for the hospitality industry

Feb 03, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility in setups allowing a good fit for our individual property's needs.

Cons: Some of the billing features for long terms stays could be improved.

Recommendations to other buyers: Speak to other users of the software and ask questions about how RMS can handle your most important functions.

Working with their representative has been wonderful. She is very helpful and personable.

Jul 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: The use of overwrites.

Cons: the confusion when trying to get help, until their executive help, then it was great

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Wendy, Thanks for taking the time to provide the feedback. Much appreciated!
Customer Support is always eager to be of assistance and regret there was any confusion in reaching us.

The needs of our clients are our #1 priority!

Using RMS9 as our reservation system for our hotel.

Sep 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product works and their help staff are knowledgeable and friendly.

Cons: I wish I had more time with the system. (This is NOT a reflection upon RMS. Simply that I would have liked to have more time on the system before I needed to make changes to our rate. Again, RMS has been wonderful providing me with the training necessary.)

Recommendations to other buyers: Take advantage of the training tutorials, they help.

User friendly booking software

Dec 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the support staff's prompt assistance.

Cons: Nothing, I just haven't used it long enough to be comfortable with the non daily activities.

Recommendations to other buyers: Take full advantage of your training and take good notes!

Awesome Service

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of being able to do most on one screen.

Cons: Not very much so far. I don't think I will have many cons.

Overall: Very easy to use once you learn the system.

Vendor Response

by RMS - The Hospitality Cloud on August 22, 2018

Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use.

Welcome to the RMS family!

RMS is a quality system

Dec 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a very easy software system to use and understand. I like that it's a cloud-based system. If the power goes out, I can still access it with an laptop, iPod or other handheld system.

Cons: Occasionally there are a few glitches, but technical assistance corrects it immediately

Recommendations to other buyers: Definitely give it a try! It's been easy to start up and use.

Support sucks

Dec 15, 2017
1/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: A brief but very unproductive relationship with this company. BEWARE !!

Pros: Appeared to have reasonable functionality, but not "state of the art". They have a strong user base but from our enquiries many users are far from happy.

Cons: Support was uncooperative and/or not very knowledgeable pre-conversion and since I requested a termination of the subscription, the responsiveness of the sales manager has evaporated. Months later, they are still charging us the monthly fee, while ignoring emails requesting termination. When we finally phoned the accounts department they said "you need to fill out our termination form" !!

Loyal Customer Since 2008

Oct 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used the RMS PMS software since 2008.

When connecting my first property, I looked high and low for a top notch product with the flexibility to meet the needs of my high end Outdoor Resort clients.

When I found RMS, I knew I found the product that would not only meet their needs now, but also grow with them in the future.

Their features such as real time online bookings, dynamic pricing, interactive maps, and mobile connectivity are just a few of the reasons I come back to this software for each new property.

na

Oct 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: seems quicker, but there are alot of things from RMS9 that were better.

Cons: That it's on the cloud - if the server goes down, which it has, we have no system to operate...

RV Resort Software

Dec 01, 2015
5/5
Overall

3 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good training and support, and ease of operation.

Cons: very intense software, takes a while to get up to speed on all the bells and whistles, Training is paramount.

Recommendations to other buyers: make sure you evaluate if your employees can get up to speed quickly on using the software

Cloud based software for our RV resort

Oct 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used a few different software programs before finding RMS. RMS is the one for our resort! We are still learning all the features and have had some growing pains with the new version but that is to be expected.

RMS Support

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support given by the technical team with assistance

Cons: Not experienced enough yet to comment...

Software has many features to fit various consumer needs.

May 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are still in the infancy stages of learning all the aspects of this software but thus far we are very pleased with it. Any obstacles we are confronted with are easily overcome by contacting their customer service. Their support agents and sales people are very knowledgeable and professional, patient, and yet so personable ... a 180 degrees from our previous software customer support!! RMS is definitely a customer oriented company!

Excellent Campground Reservation Software!

Apr 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We started using RMS for our reservation software last year. We love it! It is incredibly easy to use, has all the features we need to not only manage our reservations, but to also manage the daily operations and the business aspects. The support team is incredibly helpful and friendly and works diligently to answer any questions you might have. We couldn't be happier with RMS.

Very User Friendly - reports are much easier to pull in RMS

Oct 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Ive been using RMS for years, recently signed up our latest resort. Customer Service is always a pleasure to deal with. Recently had extensive training on "Owner Accounting" and had a one on one call with Amanda. If you don't know it by now, Amanda is one of your best instructors. When ever I have a question about owner accounting, Amanda is the best.

Great Software

Jun 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very very versatile. We are individually owned condos but we run like a hotel so we had a tough time finding software that checked all of our boxes and RMS did. Our sales rep did a great job making sure that the software was going to meet all of our needs.

Cons: We have not had any negatives with this product - everything has been great.

Recommendations to other buyers: Ask a lot of questions. RMS customer service has been great helping us get the answers we needed in order to make sure the software fit our needs.

Love it! Easy to use!

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We switched to RMS for our campground, and it has been fantastic! The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for your kind review, Sara. We are happy to have you as a loyal partner!

It works great for us on most things.

Apr 12, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Reporting isn't as smooth as I would have thought. It doesn't give you the option to drop columns you don't need or want.

We are in a camp atmosphere and some things we simply can't put out for everyone to see.

Vendor Response

by RMS - The Hospitality Cloud on June 17, 2018

Thank you for being a value customer, Cari. We appreciate your review.

Software that goes the extra mile

Feb 09, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that it has so many features built into one! I don't have to keep separate logs all over the place! RMS allows me to keep track all in one place!

Cons: Some of the features need to be integrated a little better so they completely function as they did as a stand alone.

Recommendations to other buyers: Pick up the phone, call someone that is using the software! Ask them how they like it! Go see it in action in a live setting and not just as a demo!

Great Software.....Great People

Apr 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: So far, from our initial conversation through set up and programing everything has gone smoothly...we are getting ready to go live and the help and support from our account managers Elizabeth and Amanda throughout the whole process has been awesome !!

Thank you RMS!

Oct 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using RMS for nearly a year and are quite pleased with the software and the technical help and training we've received. Saleha is very knowledgeable and has been wonderful to work with as we learn and tweak our system.

Wonderful!

Jun 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have greatly appreciated the personalized service that I have received at RMS. I know exactly who to contact if I have any questions at any point. That person knows me, and is quick to help me with whatever I need.

Easy to use

Jan 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros- always there when you need help

Vendor Response

by RMS - The Hospitality Cloud on August 20, 2018

Thank you for your review Catherine. We're glad to hear that you find RMS easy to use. Our tech teams are always working hard to make it even better.

Still in set up mode

Sep 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Customer service, training has been excellent! I still have quit a bit of set up to do and 1250 reservations to transfer into RMS but so far we are very pleased.

Simple but Efficient

Mar 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: From the moment I started this project with the sales person, until we finihsed it, all staff were very helpful.

Cons: They are not compatible with a lot of gateways, we had to change our gateway.

Recommendations to other buyers: Definitely know the features you need at your property and also jump on a quick demo before your final decision.

Getttinq acquainted with RMS they are very good at walking you thru step by step.vA

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: A great program easy to work with. but make sure you have the time for training .Also watch all the videos.

Assistance with RMS

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The friendly assistance I have received on numerous occassions

Cons: Had 1 assistant I thought was a little rude over the phone

Overall: I think it is a fabulous assistant especially for someone new like me learning the ropes

Easy to use, comfortable talking to the support team, very Friendly staff.

Jan 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very good to keep track of reports and review them, and also good to manage rates and revenue

Amanda in customer service is the BEST

Oct 16, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Amanda in customer service is amazing! She always responded quickly and accurately!

GREAT TECHNICAL SUPPORT AND CUSTOMER SERVICE

Dec 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Graphics are great. Super helpful customer service and technical support!

User friendly and good customer service.

Jan 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: User friendly and the customer service staff is outstanding.

Meets all of our business needs

Dec 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very flexible with our specific needs

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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