Who Uses This Software?

TextMagic is most preferred among small companies around the world who benefit from the high delivery and open rates of text messages.


Average Ratings

141 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

Vendor Details

  • TextMagic
  • www.textmagic.com/
  • Founded 2001
  • United Kingdom

About TextMagic

TextMagic is a fully featured business text messaging platform that enables companies of all sizes to send bulk SMS text messages to their customers, staff, and partners. The service can be used to send sms notifications, alerts, and confirmations to clients, as well as to conduct SMS marketing campaigns.


TextMagic Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

TextMagic Reviews Recently Reviewed!


Easy to Use!

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Cons: This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions.

I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list.

Is TextMagic going to incorporate mass Email one day?

Overall: TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.

Vendor Response

by TextMagic on March 28, 2019

Thank you for sharing your feedback.

It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here:
https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/

We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.

Capterra loader

Necessary & Unnecessary features

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of setting up and using templates!!

Cons: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary.

Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Overall: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Vendor Response

by TextMagic on October 12, 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com.

Capterra loader

TextMagic is there when others aren't

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Overall: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue.

The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters.

We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier.

We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning.

I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Capterra loader

TextMagic: Communicate Directly With Your Audience

Feb 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

Cons: I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

Overall: I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

A hugely important cog for our business

Nov 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, seamless integration, personalisation

Cons: Nothing

Overall: We build websites on a pay-on-performance basis, whereby instead of paying for a website to be built and then paying again for it to be optimised, our customers only pay for the new business enquiries we generate for them through the site we build them.

We charge per new business enquiry, so we wanted to find something where we could notify our customers (largely tradesmen) by text, providing caller details when they'd missed a call, or to send them notifications relating to their account.

TextMagic was the final piece in the jigsaw for us and our overall service is loved by our customers. Many complimenting us on 'our' missed call text service.

We started using TextMagic in 2010 and this has been one of the best and lowest maintenance relationships we have ever had. I'd go as far as to say our business wouldn't be the same without it.

Only Updated Needed

Feb 14, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.

Cons: It needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.

Vendor Response

by TextMagic on February 15, 2019

Thank you for sharing your feedback.

Unfortunately, TextMagic does not offer the MMS feature at the moment. However, you can add an SMS attachment to your message - it will be sent as a download link inside the text message.

We will definitely announce if this feature becomes available in the future.

easy to use

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: -how easy it is to add contacts

-how easy it is to text single and multiple contacts at once

-automatic funds renewal

Cons: It would be nice if the account could be suspended during the summer instead of incurring fees even when not in use.

Overall: It has helped us keep in contact with our parents.

Vendor Response

by TextMagic on December 11, 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We apologize for the confusion. You can always cancel your dedicated number and turn off the auto-recharge feature on your account in order to avoid any additional fees: https://support.textmagic.com/article/manage-auto-recharge-and-payment-methods

Should you have any further questions, please contact support@textmagic.com.

Perfect Addition to the Business!!

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.

Cons: It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.

Overall: Love it!!! Best source to have in the business.

Vendor Response

by TextMagic on January 29, 2019

Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further.

Best Interface, User-Friendly, Professional, A Little Pricey Though

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: TextMagic is highly reliable as a communications provide. I've been using this software since 2001 and never had a single issue with it. The text message service is perfect with a delivery rate of 99.9%. Great features when it comes to Custom Sender ID, contact list building and reporting.

Cons: My only little remark with TextMagic is the price. It should get lower, to be more affordable, and if not, offer some daily, unlimited packages for example.

Overall: I am yet to find a match for TextMagic, possessing the full power and capabilities. TextMagic is the best. I definitely recommend!

THIS IS VERY GOOD PRODUCT TO USE

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: that text magic keeps it up to date and they keep on updateing it for better use i love it

Overall: THEY HAVE FIXED ALL MY ISSUES IN TIMEY MATTER AND THEIR WERE VERY FEW ISSUES I HAVE OVER 2 YEARS OF USEING THEIR PRODUCT, MOST ISSUES WERE SOMETHING I DID ANYWAYS SO THE PRODUCT IS VERY WELL RUNNING . WHAT I LOVE ABOUT THIS PRODUCT IS YOU CAN SEND MASS BULK TEXT FOR YOUR CUSTOMER BASE, IT IS VERY EASY TO USE AND I LOVE HOW IF YOUR COMPUTER FREEZER UP AND YOU HAVE RESTART IT AND WHEN YOU RELOAD TEXT MAGIC IT WILL SAVE ALL YOUR CURRENT PROGESS SO YOU WONT USE ANYTHING, THEY ALLWAYS HAVE FEATURE CALLED TEXT FORWARD TO CALL TO WERE IF SOMEONE WANTS TO CALL YOU , YOU CAN FORWARD IT TO YOUR CELL WITHOUT THEM KNOWING YOUR PERSONAL CELL NUMBER.. AWSOME PRODUCT

Recommendations to other buyers: this company will continue to advance their product to make it easyer and better to use if you want a product to is easy and lesshassel to use then use textmagic

Works great - think the pricing is a bit on the high side.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Works great, no issues with people getting our messages. We can easily send bulk texts to customers for their order reminders.

Cons: Price & lack of desktop notifications. I'd like it to constantly remind my employees they have a message to respond to on the desktop but we are forced to use the browser app to sync between work stations.. and browser notifications are not working. I also wish we could do a template it auto-inserts for the start of every chat/text.

Vendor Response

by TextMagic on May 24, 2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

Text message notifications are now working, thanks to our new desktop app. As long as you¿re signed in to the desktop app, you¿ll receive notifications. If you¿re using SMS Chat in your browser instead, just make sure you leave the tab open.

You can create a template and add it with one click anywhere in the body of the message.

Please contact our support line if you have any questions or feature requests.

It Just Works (TM)

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does one thing and does it flawlessly.

Overall: I run a website that grew from a personal hobby to 3 million monthly users. I have monitoring scripts that use TextMagic to send me text messages whenever something unexpected happens. In addition, I have a home server running all kinds of smaller pet projects that also send out text messages on certain conditions. TextMagic works flawlessly every single time. In two years, I never once had a SMS fail to go out.

I couldn't say if they are expensive or not. To be honest, I never had reason to shop around after day 1. I also never needed customer support, but that in itself deserves five stars in my book. :-)

Textmagic has become an essential tool for running our business.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

Cons: Nothing at all. It does everything that we need. What more can we say without waffling!

Overall: The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

TextMagic has changed the way we do business. It is so much easier to get in touch with our clients.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

Cons: I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

Overall: This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

Capterra loader

Very relyable software for sending SMS through e-mail, we endorse it to all our customers.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

Cons: It would be better if they where better known in Europe, than it would be easier to recommend it to our customers.

For the rest not a single thing. It does what it has to do without unneccesary options.

Overall: happy customers

Capterra loader

A central TextMessaging platform that's as intuitive as it is powerful

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

Cons: A few things which doesn't work for MY particular company but may be necessary for others is:

- "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned

- If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis.

Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

Overall: A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

LOVE LOVE LOVE this program

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

Cons: The whole program is paid for but only .04 cent a look up.

Awesome

Jul 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts

Cons: It comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits

Overall: Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers

Vendor Response

by TextMagic on July 03, 2017

Thank you for your feedback.

I would like to let you know that incoming messages are always free for you. You are sending messages from a sender ID (your business name), and this is why no one is able to reply to you. If you need a two-way SMS service, you should send messages from our shared or dedicated number.

I recommend you to contact our support line, if you have any questions.

I have used other texting software, but this was by far the easiest to learn.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how simple it is to import contacts and make lists for every category I need. I also love the ability to set up a text to be sent automatically on a day that you may not be in the office. The ability to make templates saves so much time too! Overall, I love this product and can't imagine one beating it.

Cons: The only thing I do not like is that it sends the texts in multiple text messages. I wish there was a way to increase the number of characters in one text. Sometimes when the receiver gets the message, it is out of order and can be hard to read.

Overall: Increases the number of people I can contact in less time.

Easy to set up, easy to use, friendly interface

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is an intuitive solution, the interface is user friendly. It was easy to implement into our custom CRM. It is a cost effective solution because it is realiable and demand very little attention once it is set up.

Overall: better customer service with very little investment in time, resources and money

Very good service from TextMagic

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.

Cons: They don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.

Easy to use - great way to keep in touch with clients

May 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: The software is user friendly and it's a great way to keep in touch with clients. It's effective and easy to access.

Cons: There's nothing really that I dislike about the software. Again, it's a quick way to keep in touch with clients

Overall: I'm not one to talk over the phone. I love technology for this. I give my clients to option to keep in touch by phone, email or text. Most clients prefer texting so this software gives me the opportunity to keep in touch with them.

Bookings made easy

Jul 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simple and uncomplicated

Cons: Nothing

Overall: Even though we only have five guest rooms, it's great to receive a text to tell us about each booking. We often use these texts when we're updating our calendar, because we can see in an instant every booking that's been made, most recent first.

TextMagic review.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.

Cons: Nothing at all, it all. Works fine for my needs, nothing negative at all!

Thank you Text Magic!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It just works and the ability to use templates makes our day to day process much faster.

Cons: nothing , whats not to like, the software works exactly how we want it to.

Overall: We are a property management company and our monthly rent collection and arrears is quickly resolved by texting our tenants! we have have seen a 75% increase in arrears collection when switching to text. Thanks Text Magic!

TextMagic works great

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use - I like typing from my computer keyboard - I don't have to use my personal cell phone for work which means work is kept separate from my personal messages - My company didn't have to buy a new cell phone

Cons: Wish I could search for names easier - sometimes I know someone only by their company, not their name........

Overall: I don't have a co. cell phone, so can't send/receive text messages.....It is easy to use, & incoming messages also come in my email. Easy to send group messages. $$ well spent. Customers also like it.

TextMagic is the easiest way to manage your SMS messages - one or thousand(s).

Oct 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We have excellent experience with TextMagic service so far. It's very easy to use, both manually and as integrated part of our website. Price is reasonable and the support is always ready to help you. We strongly recommend them!

Great alternative communications

Feb 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The customers I can't get by calling - I can get by texting.

Cons: I suppose I could complain about it not being free, but that would be silly.

An Alternative to Texting

Sep 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, cost-effective and provides a character count.

Cons: No alert when you've run over character count. Contact listed by first name instead of last.

Overall: I despise texting so much that I have had the feature removed from my cell. Unfortunately, I'm in the minority; many people prefer to receive a text over answering a call. TextMagic provides a perfect solution.

Excellent service. Cannot fault it

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Quick, simple and extremely professional. Very easy for people, like myself, of a certain age to use.

Overall: Knowing what I send gets through to the person etc a

Valuable part of our business

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Easy to use. Reasonably priced. Just works. Has an app so we can answer wherever.

Cons: No cons at all it all just works as it should work.

Overall: We offer customers the ability to text us for quick answers. We text customers if we have a mobile no. (with delivery info). Means no chance of our delivery instructions going to Spam.

Professional & reliable service

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use

Cons: nothing

Overall: Whenever I have to liaise with Text magic, I always am treated individually and with respect, efficiency and professionalism. High ownership and very personable.

Seamless integration & excellent support team

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Seamless integration & excellent support team. We have used it for more than 2 years now & it has never let us down.

textmagic sending appointment reminders

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that my clients can respond

Cons: some of the features are a bit clunky I have a list of clients who I message every week and I feel that the service could be slicker in managing this type of use.

Overall: too many clicks back and forwards to list and compose and schedule

Overall happy with the product

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Text Magic is very easy to use. Able to quickly text contacts and save templates to help increase efficiency.

Cons: It would be really nice if it were possible to receive pictures from contacts or receive a notification that a contact attempted to send a picture or file

Text Magic, a valuable tool

Aug 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reliability

Cons: It could be less expensive

Overall: We have been using Text Magic sinc 2009 for urgent communication with our extended network of translators worldwide.

Great Service

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup, billing, and overall functionality.

Cons: I have nothing bad to say.

Overall: We switched to TextMagic just over a year ago and couldn't be happier. It makes track conversations with our customers simple, and is easy to set up. It is also a great value and based on the volume with which we send texts, has been a wonderful resource.

DO NOT USE

Mar 10, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: All messages deleted, our number that we have had for 3 years deleted, no response from support

Cons: All messages deleted, our number that we have had for 3 years deleted, no response from support

Overall: All messages deleted, our number that we have had for 3 years deleted, no response from support

Vendor Response

by TextMagic on March 28, 2019

We are sincerely sorry that your data was deleted. Again, we wish to assure you that your data was deleted by the person who logged into your account and was not the fault of TextMagic or its employees.

We have also restored all the information that this situation caused you to lose.

TextMagic can set up account permissions for you to avoid situations where data is accidentally deleted.

If you need more help with this type of situation, please let us know via support@textmagic.com and we will be most happy to assist you.

Convenient for business use

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very convenient to use with business/customers. It allows you to keep your personal contact information separate from your business contact information.

Cons: No complaints about the software, everything has worked well for me.

Overall: By implementing TextMagic into my business it has given my younger generation of customers the ease of access my business in a way they prefer. Having the option of receiving text messages via email is convenient when I am at my desk using my computer during business hours. Having the option of texting from my computer (while using a full keyboard) is more productive than via my smart phone using one finger to type!

Easy to use and set up

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to use and send out message to a ton of people while still being able to respond to any individual responses back

Cons: I think the software is great and I don't have any cons

Overall: its been great

good application

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use no problems at all. I like the saved templates that they provide or you can customize your own

Cons: I used this for over a year on a daily basis and never came across any issues

I personally highly recommend TextMagic outstanding services.

Apr 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Business Challenge

We wanted to notify our customers through push notifications of new content available on our site, as well as keeping them informed of the latest work we've done on their website or mobile app. The challenge was to make sure that our customers get notified right away of any updates or changes and the fastest way was to use SMS notifications.

How TextMagic Helped

We looked for the best SMS marketing service provider out there to send notifications to our users. TextMagic is one of the most affordable and reliable SMS marketing service provider. Their service has been very easy to setup and they've got top-notch support compared to other services we have used before.

The Results

By using SMS notifications powered by TextMagic we have been able to address updates to our users with little effort. Our users are very happy with SMS notifications, they do tell us that we look bigger and more professional after using text messages. We've also been able to save money using TextMagic services to notify our customers of quotes, due invoices sent to them, instead of asking our PAs to ring them.

A Great Communication Tool

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Option to use web, app, or email.

Templates.

Unlimited users.

Easy to Use.

TAGs

Cons: No short codes.

Cannot use our company's number as the assigned number.

Having to pay extra for each user..

Overall: My upper management is really happy with the results. Some coworkers love using it, especially opposed to using their own cell phones.

A complete package for SMS marketing

Nov 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: From sending timely notifications to conducting a mass promotion Textmagic is all you need for your SMS needs. It has a very user friendly interface that helps to push text messages to client, customer or employee on time everytime.

Cons: It requires a notification service that would inform about the failed deliveries which would further be helpful in eliminating those numbers while conducting another SMS blast

Overall: It has made the SMS marketing service easy and handy for my organisation.

Vendor Response

by TextMagic on November 30, 2018

Thank you for taking the time to submit a review! We highly value our customers and their feedback.
Our auto-unsubscribe feature allows you to make sure that your messages to a certain contact will be rejected after a specific number of failed attempts.
To set this up, please do the following:
- Go to your Unsubscribers list: https://my.textmagic.com/online/contacts/list/unsubscribers
- Click 'Settings'
- In the Auto-Recharge field, select 'enabled'
- From there, choose after how many failed SMS attempts the number will be unsubscribed automatically
- Click 'Save'

Should you have any further questions, please contact support@textmagic.com.

Easy to use, helpful, and quick.

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can create templates if you're sending the same message over and over. You get to see when the message has been delivered.

Cons: Would be nice if there was a pop up to tell you if someones number was incorrect. There is no spell check.

Overall: Easy to contact customers as they don't always have time to answer phone calls.

A very cost-effective mass text solution

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use TextMagic to organize sales and sale follow up campaigns .It is really easy to set up and you get a lot for the cheap price you pay.

Cons: I would love if a feature for it to be integrated with different CRMs was available .It would make the process that much easier .

Vendor Response

by TextMagic on April 15, 2019

Thank you for your feedback. Please send us an email to support@textmagic.com with more information about the CRM software you would like to be integrated with TextMagic.

Please kindly note that TextMagic can be easily integrated with the most popular CRM software using Zapier. It is very simple to set it up too.
You can read more about it here: https://www.textmagic.com/zapier-sms-integrations/

Please let us know if you need help with the setup.

Fantastic Experience

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is so easy to use, everything is so easy to use.

Cons: This is a difficult question! But must be that it cost money to send texts!

Overall: I am connecting with the US leads through TextMagic, but if I have leads anywhere I could send to them anywhere!

text magic is magic!

Jun 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and cost

Cons: None really. Would like it to integrate with my other systems but hey, what can you do.

Overall: Does what it says on the tin! Cant get any easier and we just love the way it works with templates. Keep up the good work!

Recommendations to other buyers: just get it.

iPad texting when phone fails

Aug 31, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It works!

Cons: Unfortunately people don't know me from the very occasional random message I send, they only know my phone number.

Overall: I use this as an alternative to my phone as the latter can have difficulties maintaining service while my trusty iPad stays active. Very limited usage but it has been very good to date, thank you.

The customer support is very helpful and always answers within 24 hours. They have helped us a lot.

May 23, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

Cons: The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.