--- title: "Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147342/TextMagic/reviews/" page_type: "reviews" language: "en" --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Textmagic Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kelly T Human Resources DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.“ September 30, 2025 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.“ January 19, 2025 PT Phil T Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing.“ February 5, 2025 KG Kimberley G Program SupervisorHigher Education, 2 - 10 employeesUsed the software for: 1-2 years. “There is not an option to have an automated greeting when someone tries to call the number.“ December 10, 2024 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. “ January 19, 2025 KL Kamran L Senior Infrastructure Network EngineerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.“ November 27, 2023 BH Brigitte H OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.“ November 22, 2024 SM Scott M Project MgrConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “links within a message sometimes are broken up on some cell phones“ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Judi S. Corporate Recruiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Necessary & Unnecessary features" October 10, 2018 4.0 Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers. Pros Ease of setting up and using templates!! Cons Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message. Review Source Response from TextMagic October 12, 2018 Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com. AV Adam V. Senior Director Insurance Used the software for: 2+ years ### "Insurance Company Texts" December 10, 2024 5.0 Worked great for what we needed it for daily. Pros It was easy to use, set up and pull reports Cons Could use some upgrades to the website, billed wrong card once. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Textmagic Needed more text and not all the calendar appt set ups. Review Source BH Ben H. President Wholesale Used the software for: 2+ years ### "Textmagic is like magic it works! " March 13, 2025 3.0 It works, pricey, cleaning the list is cumbersome but it’s easy to use and good delivery! Doesn’t do international. Pros It works and it’s a basic texting SAAS. Text magic helps keep you in compliance. Cons It’s limited and expensive compared to the competition. Review Source Response from TextMagic March 17, 2025 Thank you for your feedback. Textmagic offers international texting in most countries. If there are specific features you find missing, please let us know. You may also want to explore our monthly plans, which include volume discounts. If you need assistance, please reach out to our support team. JA Jessica A. Community Resource Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for nonprofits!" December 10, 2024 5.0 Pros Textmagic makes communication with our clients so easy. Sometimes our neighbors prefer text communication over email or phone calls. We can quickly log in and send them messages including hyperlinks to resources. Our organization also uses Textmagic for an occasional "mass blast" of information, usually when an event is canceled due to weather. Cons It's not necessarily a 'con' but when typing a message it shows how many 'parts' it's using. Clear information about what exactly this means, if it affects cost, and how it would appear on a client's phone would be helpful. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Textmagic It seemed easier to use, and we were proven right! Review Source DF Damond F. Chief Human Resources Officer Financial Services Used the software for: 2+ years ### "Great service and support provided." July 15, 2025 5.0 Pros Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily. Cons Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list. Review Source Response from TextMagic July 16, 2025 Thank you for the great review. Just a quick note: contacts no longer need to be added to a list, and we’ve also introduced features like automation and segments that you might find helpful. We’ve sent you an email with more details, and feel free to reach out if you need any help. BC Benny C. Manager Consumer Services Used the software for: 1-2 years ### "Review for TextMagic" March 13, 2025 5.0 Good experience so far but the cost per text could be lower. Pros The ability to send and create messages. Cons The cost seems high per message sent out. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We’re glad you’re enjoying Textmagic. To help reduce costs, we offer monthly plans with volume discounts. Feel free to reach out for more details—we’d be happy to help. BP Bill P. Owner Retail Used the software for: 1-2 years ### "Bill Poynot" March 14, 2025 5.0 Very good. We enjoy using Textmagic and all of our employees find it very easy and straightforward. Pros The ability to notify our customers that their orders are ready easily and quickly Cons Not much really, I think it works really well Review Source CM Christine M. CEO Real Estate Used the software for: 1-2 years ### "Survey about textmagic" March 13, 2025 4.0 Pros Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts Cons When a text is sent out, it doesn't say who it is from, only a random number. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We're glad you find Textmagic easy to use and appreciate the free incoming texts. Regarding sender information, messages are always sent from your dedicated number, which is exclusively linked to your Textmagic account. This number is used only by you and not shared with other businesses. Feel free to reach out for more details—we’d be happy to help. EB Ernest B. owner Information Technology and Services Used the software for: 2+ years ### "Textmagic Review" February 3, 2025 5.0 very easy to use and very fair pricing. now with enhanced features and integrations Pros very easy to use interface. The dashboard is very clear Cons no dislikes. Easy to use straight out of the box. Review Source RS Richard S. CEO E-Learning Used the software for: 2+ years ### "5 Stars! Textmagic is simple to use!" March 13, 2025 5.0 Very Positive experience with Textmagic. We use it for all of our customer communications! Will continue to use it in the future! Pros The ability to automatically send custom Text Messages are amazing! Cons Would like it to be connected to iMessage. Review Source KG Kimberley G. Program Supervisor Higher Education Used the software for: 1-2 years ### "We love Textmagic. " December 10, 2024 5.0 This has truly been a game changer for our small company. It has made communication easier and has saved us time overall. Pros We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance. Cons It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number. Review Source Response from TextMagic December 12, 2024 Thank you for your feedback. We’re glad to hear that Textmagic has been a game-changer for your team and that features like "users" and text scheduling have been helpful. Regarding the automated greeting feature, we’re happy to let you know that this functionality is available. We recommend reaching out to our support team, who will gladly assist you in setting it up. Thank you for helping us improve! MP Mitch P. Director Consumer Services Used the software for: 2+ years ### "Great product. Great customer support." January 17, 2025 5.0 Rock solid product. There was a billing error, that, once dicovered, they quickly rectified. Pros Customer support. Second, their interface to send text messages is intuetive and easy to use. Cons They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product. Review Source AL Alex L. Marketing Manager Construction Used the software for: 6-12 months ### "TextMagic is Magic" December 11, 2024 5.0 I have really enjoyed it my overall experience with TextMagic. Pros What I liked the most about TextMagic is that it was easy to use. Cons The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text. It's very helpful to add character and emotion. Review Source JB Ji B. Owner Writing and Editing Used the software for: 2+ years ### "Extremely complete and customizable sms service, very user-friendly, great for small businesses!" August 10, 2022 5.0 The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim Pros We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday. Cons The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic. Review Source SF Sean F. Operations Manager Food & Beverages Used the software for: 2+ years ### "Terrible Customer Service" January 13, 2023 1.0 Terrible. When errors happened the customer service took days to respond or did not respond at all Pros When it worked, it was acceptable. The interface is easy to use. Cons It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported. Review Source Response from TextMagic January 17, 2023 Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts. JK Justina K. Administrative Assistant Education Management Used the software for: 2+ years ### "Public School" June 3, 2024 5.0 I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier. Pros lots of families don't have minutes but can text Cons can't seem to delete a contact proper they still show up Reason for choosing Textmagic haven't tried any other programs so not really sure what is out there Review Source MC Melinda C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Feedback from a happy user" August 4, 2022 5.0 Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient . Pros It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it. Cons I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with. Review Source JH Jim H. Consultant Consumer Services Used the software for: 6-12 months ### "A feature rich and easy to manage SMS/MMS tool " January 28, 2021 5.0 Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it. Pros After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses Cons Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time. Reason for choosing Textmagic Text Magic offered as many features that met our needs but appeared much easier to set up and roll out than the other options. Review Source TM Thomas M. Attorney Law Practice Used the software for: 6-12 months ### "A great tool that fulfills the needs of the client" July 5, 2024 5.0 Textmagic is a great resource for enhancing communication with the client. It is very reasonably price and easily pays for itself with increased conversion from inquiry to retention. Pros I represent the trucking industry and that requires frequent interactions with truckers. I also represent a lot of young drivers. A lot of truckers and young drivers don't like to use emails. They prefer to text. As I did not wish to use my personal cell phone to conduct business, Textmagic was the perfect solution. Increased communication results in more business. Often I merely need to provide a client with my email address. Rather than spell it out over the phone I can just text it to the client. This is a more accurate way to communicate an email address and again, that facilitates business Cons I cannot think of anything about Textmagic that I don't like. Reason for choosing Textmagic I thought about obtaining an additional cell phone but Textmagic is less expensive. Review Source SS Sandra S. Project Director/Trainer Research Used the software for: 2+ years ### "Love Text Magic!!!" February 15, 2023 5.0 Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great! Pros Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs! Cons Not a thing! Very happy with the program... Reason for choosing Textmagic Someone recommended it to us Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "An Amazing SMS Marketing Software " February 8, 2024 5.0 Pros I like the mobile marketing features It comes with amazing SMS Marketing and SMS survey capabilities Cons With Textmagic. we have had it easy handling SMS Marketing. No issues. Review Source YHL Yann Holger L. Owner Hospitality Used the software for: 1-2 years ### "Missing features, app difficult to use" November 6, 2023 3.0 Pros Nothing in particular, Just need to work with it. Cons Missing search function in chats. Lazy support. Reason for choosing Textmagic cheap offer at the start, then became way more expensive Review Source Response from TextMagic December 6, 2023 Thank you for your feedback. We're working on enhancing the app, including adding a search function in chats. Your comments on our support and pricing are noted and we're actively addressing these issues. We value your input and are committed to improvement. VR Verified Reviewer Office Manager and Executive Assistant Consumer Services Used the software for: 2+ years ### "LOVE LOVE LOVE this program " September 15, 2018 5.0 Pros This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls. Cons The whole program is paid for but only .04 cent a look up. Review Source KA Kingsley A. Mr Commercial Real Estate Used the software for: 1-2 years ### "very active app" January 23, 2024 5.0 It is very seamless to use and very effective way to get your message across sharply Pros very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time Cons It takes less that a second to sent and will also send you a report if the message is delivered or failed Review Source SM Stuart M. President Marketing and Advertising Used the software for: 2+ years ### "My Secret Weapon for Better Productivity" October 3, 2022 5.0 Can't work without it. Pros Every aspect of Text Magic has been so well thought out, making it simple to use and with richness that makes it valuable for virtually every aspect of my communications. Cons No; it is incredibly easy to use and understand. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.