--- title: "Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147342/TextMagic/reviews/" page_type: "reviews" language: "en" --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Textmagic Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kelly T Human Resources DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.“ September 30, 2025 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.“ January 19, 2025 PT Phil T Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing.“ February 5, 2025 KG Kimberley G Program SupervisorHigher Education, 2 - 10 employeesUsed the software for: 1-2 years. “There is not an option to have an automated greeting when someone tries to call the number.“ December 10, 2024 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. “ January 19, 2025 MN Maria N Case ManagerEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I would look into other options before PAYING for the service, as of right now it still feels in development and seems more like a free site with bugs than a paid one.“ July 30, 2024 BH Brigitte H OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.“ November 22, 2024 KL Kamran L Senior Infrastructure Network EngineerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Judi S. Corporate Recruiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Necessary & Unnecessary features" October 10, 2018 4.0 Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers. Pros Ease of setting up and using templates!! Cons Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message. Review Source Response from TextMagic October 12, 2018 Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com. EC Edwina C. Events Manager Non-Profit Organization Management Used the software for: I used a free trial ### "Easy as 1,2,3" February 11, 2025 5.0 Easy to import data, tag, send messages as well as schedule. Pros Easy to set up, easy to use. I chose the pay as you go option as we do not do much marketing. Cons Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Textmagic Looked easier - Pay as you use feature and suitable for small organisations Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pay as you Go option, we do n ot need a monthly subscription package Review Source BH Ben H. President Wholesale Used the software for: 2+ years ### "Textmagic is like magic it works! " March 13, 2025 3.0 It works, pricey, cleaning the list is cumbersome but it’s easy to use and good delivery! Doesn’t do international. Pros It works and it’s a basic texting SAAS. Text magic helps keep you in compliance. Cons It’s limited and expensive compared to the competition. Review Source Response from TextMagic March 17, 2025 Thank you for your feedback. Textmagic offers international texting in most countries. If there are specific features you find missing, please let us know. You may also want to explore our monthly plans, which include volume discounts. If you need assistance, please reach out to our support team. SM Scott M. Project Mgr Construction Used the software for: 2+ years ### "texting our field workers from a homegrown app" May 14, 2025 5.0 easy to use product with excellent support Pros ease of integration with our homegrown project mgmt syste, Cons links within a message sometimes are broken up on some cell phones Review Source AS Andrea S. Web Developer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Highly recommended " March 31, 2025 5.0 Wonderful. It is easy to use even for our least tech literate employees. It is a quick onboarding process and makes all aspects of our company run much smoother. Pros Easy of use! It is the most simple and easy lay out for our employees to use without being confused. The templates are also a huge plus for getting texts out to clients as quickly and easily as possible. Cons Sometimes having issues with the sending messages but IT team usually quick to resolve. Review Source DF Damond F. Chief Human Resources Officer Financial Services Used the software for: 2+ years ### "Great service and support provided." July 15, 2025 5.0 Pros Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily. Cons Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list. Review Source Response from TextMagic July 16, 2025 Thank you for the great review. Just a quick note: contacts no longer need to be added to a list, and we’ve also introduced features like automation and segments that you might find helpful. We’ve sent you an email with more details, and feel free to reach out if you need any help. BC Benny C. Manager Consumer Services Used the software for: 1-2 years ### "Review for TextMagic" March 13, 2025 5.0 Good experience so far but the cost per text could be lower. Pros The ability to send and create messages. Cons The cost seems high per message sent out. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We’re glad you’re enjoying Textmagic. To help reduce costs, we offer monthly plans with volume discounts. Feel free to reach out for more details—we’d be happy to help. BP Bill P. Owner Retail Used the software for: 1-2 years ### "Bill Poynot" March 14, 2025 5.0 Very good. We enjoy using Textmagic and all of our employees find it very easy and straightforward. Pros The ability to notify our customers that their orders are ready easily and quickly Cons Not much really, I think it works really well Review Source CM Christine M. CEO Real Estate Used the software for: 1-2 years ### "Survey about textmagic" March 13, 2025 4.0 Pros Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts Cons When a text is sent out, it doesn't say who it is from, only a random number. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We're glad you find Textmagic easy to use and appreciate the free incoming texts. Regarding sender information, messages are always sent from your dedicated number, which is exclusively linked to your Textmagic account. This number is used only by you and not shared with other businesses. Feel free to reach out for more details—we’d be happy to help. EB Ernest B. owner Information Technology and Services Used the software for: 2+ years ### "Textmagic Review" February 3, 2025 5.0 very easy to use and very fair pricing. now with enhanced features and integrations Pros very easy to use interface. The dashboard is very clear Cons no dislikes. Easy to use straight out of the box. Review Source PT Phil T. Marketing Manager Automotive Used the software for: 1-2 years ### "Easy to Use Platform" February 5, 2025 4.0 The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing. Pros Easy and simple to use interface to mass-market SMS subscribers. Cons Character limits in place for things such as spaces between letters means a simple SMS can be costly. Review Source MM Matt M. Director Consumer Services Used the software for: 2+ years ### "Great platform for messaging customers" November 22, 2024 5.0 Pros I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution. Cons I would prefer if we could purchase packs or plans rather than paying per message. Review Source Response from TextMagic November 28, 2024 Hi Matt, Thank you for your kind review! We’re glad Textmagic helps you manage customer messaging efficiently. Regarding your feedback on pricing, we completely understand the preference for bundled options. That’s why we’ve introduced monthly plans with discounted price per texts, free incoming texts, and 1 free virtual number. We’d love for you to explore them and see if they fit your needs: https://www.textmagic.com/sms-pricing/. RG Raffi G. Dispensary Assistant Pharmaceuticals Used the software for: 2+ years ### "Text Magic is the best choice" November 9, 2024 5.0 I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs! Pros Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized. Cons Nothing. It's perfect. All works brilliantly. Review Source JH Jenny H. marketing volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Ideal for new SMS marketers and small budgets" October 31, 2024 5.0 Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work. Pros Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive! Cons We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it. Review Source JB Ji B. Owner Writing and Editing Used the software for: 2+ years ### "Extremely complete and customizable sms service, very user-friendly, great for small businesses!" August 10, 2022 5.0 The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim Pros We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday. Cons The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic. Review Source SF Sean F. Operations Manager Food & Beverages Used the software for: 2+ years ### "Terrible Customer Service" January 13, 2023 1.0 Terrible. When errors happened the customer service took days to respond or did not respond at all Pros When it worked, it was acceptable. The interface is easy to use. Cons It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported. Review Source Response from TextMagic January 17, 2023 Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts. JK Justina K. Administrative Assistant Education Management Used the software for: 2+ years ### "Public School" June 3, 2024 5.0 I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier. Pros lots of families don't have minutes but can text Cons can't seem to delete a contact proper they still show up Reason for choosing Textmagic haven't tried any other programs so not really sure what is out there Review Source MC Melinda C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Feedback from a happy user" August 4, 2022 5.0 Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient . Pros It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it. Cons I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with. Review Source JH Jim H. Consultant Consumer Services Used the software for: 6-12 months ### "A feature rich and easy to manage SMS/MMS tool " January 28, 2021 5.0 Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it. Pros After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses Cons Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time. Reason for choosing Textmagic Text Magic offered as many features that met our needs but appeared much easier to set up and roll out than the other options. Review Source TM Thomas M. Attorney Law Practice Used the software for: 6-12 months ### "A great tool that fulfills the needs of the client" July 5, 2024 5.0 Textmagic is a great resource for enhancing communication with the client. It is very reasonably price and easily pays for itself with increased conversion from inquiry to retention. Pros I represent the trucking industry and that requires frequent interactions with truckers. I also represent a lot of young drivers. A lot of truckers and young drivers don't like to use emails. They prefer to text. As I did not wish to use my personal cell phone to conduct business, Textmagic was the perfect solution. Increased communication results in more business. Often I merely need to provide a client with my email address. Rather than spell it out over the phone I can just text it to the client. This is a more accurate way to communicate an email address and again, that facilitates business Cons I cannot think of anything about Textmagic that I don't like. Reason for choosing Textmagic I thought about obtaining an additional cell phone but Textmagic is less expensive. Review Source SS Sandra S. Project Director/Trainer Research Used the software for: 2+ years ### "Love Text Magic!!!" February 15, 2023 5.0 Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great! Pros Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs! Cons Not a thing! Very happy with the program... Reason for choosing Textmagic Someone recommended it to us Review Source AD Andrew D. Owner Machinery Used the software for: 2+ years ### "Owner" December 14, 2022 5.0 We send messages; we get replays... in our email inbox. It is just fantastic. Pros We found it very easy to set up setting SMS by email from our workshop management software. Cons Nothing so far. Everything just works fine. Reason for choosing Textmagic So easy to implement. Review Source AB Albert B. ASM Automotive Used the software for: 1-2 years ### "TextMagic makes our service better!" March 28, 2023 5.0 excellent both in overall operation and customer service has been very good Pros ease of use and able to monitor user usage Cons at times can be a little slow when submitting and receiving messages Review Source LF Leah F. MD Telecommunications Used the software for: 2+ years ### "DO NOT USE" March 10, 2019 1.0 Cons All messages deleted, our number that we have had for 3 years deleted, no response from support Review Source Response from TextMagic March 28, 2019 We are sincerely sorry that your data was deleted. Again, we wish to assure you that your data was deleted by the person who logged into your account and was not the fault of TextMagic or its employees. We have also restored all the information that this situation caused you to lose. TextMagic can set up account permissions for you to avoid situations where data is accidentally deleted. If you need more help with this type of situation, please let us know via support@textmagic.com and we will be most happy to assist you. SR Skip R. President Entertainment Used the software for: 2+ years ### "Satisfied user for nearly 10 years." July 5, 2024 5.0 Exceptional! We set it up years ago and have only had to call in once when they were having an issue debiting replenishment payments. Pros Everything works seamlessly. It's fast and easy to program on a per need basis. Cons Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in. Reason for choosing Textmagic My assistant chose it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.