# Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147342/TextMagic/reviews --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Textmagic Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kelly T Human Resources DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.“ September 30, 2025 HK Helen K Aggregation ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “constant instability and very delayed messages, sometimes messages do not reach the recipients until it is too late, often 24-48 hours later“ July 8, 2024 PT Phil T Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing.“ February 5, 2025 PS Peter S Case ManagerEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “For something I am obligated to use daily, it makes my job harder. And this is just to send text messages, forget trying to do anything more complex like sending a picture.“ July 10, 2024 DW Danny W Co-Owner and BrokerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Love being able to setup all my texting for the week on Friday and walk in to the office on Monday morning to see it's already started working for me. “ July 18, 2024 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.“ January 19, 2025 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. “ January 19, 2025 KG Kimberley G Program SupervisorHigher Education, 2 - 10 employeesUsed the software for: 1-2 years. “There is not an option to have an automated greeting when someone tries to call the number.“ December 10, 2024 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Judi S. Corporate Recruiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Necessary & Unnecessary features" October 10, 2018 4.0 Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers. Pros Ease of setting up and using templates!! Cons Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message. Review Source Response from TextMagic October 12, 2018 Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com. SM Scott M. Project Mgr Construction Used the software for: 2+ years ### "texting our field workers from a homegrown app" May 14, 2025 5.0 easy to use product with excellent support Pros ease of integration with our homegrown project mgmt syste, Cons links within a message sometimes are broken up on some cell phones Review Source BH Ben H. President Wholesale Used the software for: 2+ years ### "Textmagic is like magic it works! " March 13, 2025 3.0 It works, pricey, cleaning the list is cumbersome but it’s easy to use and good delivery! Doesn’t do international. Pros It works and it’s a basic texting SAAS. Text magic helps keep you in compliance. Cons It’s limited and expensive compared to the competition. Review Source Response from TextMagic March 17, 2025 Thank you for your feedback. Textmagic offers international texting in most countries. If there are specific features you find missing, please let us know. You may also want to explore our monthly plans, which include volume discounts. If you need assistance, please reach out to our support team. AS Andrea S. Web Developer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Highly recommended " March 31, 2025 5.0 Wonderful. It is easy to use even for our least tech literate employees. It is a quick onboarding process and makes all aspects of our company run much smoother. Pros Easy of use! It is the most simple and easy lay out for our employees to use without being confused. The templates are also a huge plus for getting texts out to clients as quickly and easily as possible. Cons Sometimes having issues with the sending messages but IT team usually quick to resolve. Review Source BC Benny C. Manager Consumer Services Used the software for: 1-2 years ### "Review for TextMagic" March 13, 2025 5.0 Good experience so far but the cost per text could be lower. Pros The ability to send and create messages. Cons The cost seems high per message sent out. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We’re glad you’re enjoying Textmagic. To help reduce costs, we offer monthly plans with volume discounts. Feel free to reach out for more details—we’d be happy to help. DF Damond F. Chief Human Resources Officer Financial Services Used the software for: 2+ years ### "Great service and support provided." July 15, 2025 5.0 Pros Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily. Cons Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list. Review Source Response from TextMagic July 16, 2025 Thank you for the great review. Just a quick note: contacts no longer need to be added to a list, and we’ve also introduced features like automation and segments that you might find helpful. We’ve sent you an email with more details, and feel free to reach out if you need any help. KG Kimberley G. Program Supervisor Higher Education Used the software for: 1-2 years ### "We love Textmagic. " December 10, 2024 5.0 This has truly been a game changer for our small company. It has made communication easier and has saved us time overall. Pros We love that everyone on our team can use the same account which makes it very convenient for us all to stay informed with outgoing and incoming messages. We also love that texts can be scheduled in advance. Cons It is still very glitchy and the program needs to be refreshed a lot for it to update. There is not an option to have an automated greeting when someone tries to call the number. Review Source Response from TextMagic December 12, 2024 Thank you for your feedback. We’re glad to hear that Textmagic has been a game-changer for your team and that features like "users" and text scheduling have been helpful. Regarding the automated greeting feature, we’re happy to let you know that this functionality is available. We recommend reaching out to our support team, who will gladly assist you in setting it up. Thank you for helping us improve! BP Bill P. Owner Retail Used the software for: 1-2 years ### "Bill Poynot" March 14, 2025 5.0 Very good. We enjoy using Textmagic and all of our employees find it very easy and straightforward. Pros The ability to notify our customers that their orders are ready easily and quickly Cons Not much really, I think it works really well Review Source CM Christine M. CEO Real Estate Used the software for: 1-2 years ### "Survey about textmagic" March 13, 2025 4.0 Pros Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts Cons When a text is sent out, it doesn't say who it is from, only a random number. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We're glad you find Textmagic easy to use and appreciate the free incoming texts. Regarding sender information, messages are always sent from your dedicated number, which is exclusively linked to your Textmagic account. This number is used only by you and not shared with other businesses. Feel free to reach out for more details—we’d be happy to help. MM Matt M. Director Consumer Services Used the software for: 2+ years ### "Great platform for messaging customers" November 22, 2024 5.0 Pros I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution. Cons I would prefer if we could purchase packs or plans rather than paying per message. Review Source Response from TextMagic November 28, 2024 Hi Matt, Thank you for your kind review! We’re glad Textmagic helps you manage customer messaging efficiently. Regarding your feedback on pricing, we completely understand the preference for bundled options. That’s why we’ve introduced monthly plans with discounted price per texts, free incoming texts, and 1 free virtual number. We’d love for you to explore them and see if they fit your needs: https://www.textmagic.com/sms-pricing/. KL Kamran L. Senior Infrastructure Network Engineer Non-Profit Organization Management Used the software for: 2+ years ### "Text Magic service has dropped in past few years" November 27, 2023 1.0 Exprerience has been very horrible. 1) Everyday there is delay in sending the sms to users (MFA SMS) 2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic 3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future. Pros Have used Text Magic for our MFA SMS service for more then 5 years Cons Textmagic has lost its reliblity which we got three years ago Switched from [FortiClient](https://www.capterra.com/p/151916/FortiClient/) Relilblililty is important for us, so any service which can garentee it. Review Source Response from TextMagic December 6, 2023 Thank you for sharing your concerns and for being a long-term user of TextMagic. We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support. We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences. MP Mitch P. Director Consumer Services Used the software for: 2+ years ### "Great product. Great customer support." January 17, 2025 5.0 Rock solid product. There was a billing error, that, once dicovered, they quickly rectified. Pros Customer support. Second, their interface to send text messages is intuetive and easy to use. Cons They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product. Review Source JH Jenny H. marketing volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Ideal for new SMS marketers and small budgets" October 31, 2024 5.0 Our small professional association wanted to incorporate text marketing into its marketing mix. Textmagic was the perfect solution for where we are now. The pay-as-you-go model is ideal for our small budget and limited usage. It was very easy to set up, and very intuitive to use. The only thing we don't like is that it doesn't integrate with our shopping cart or email provider. But for the limited amount we're using it right now, we're able to make it work. Pros Textmagic is a fantastic solution for organizations on a small budget. And it's really easy to set up and use - very intuitive! Cons We weren't able to integrate it with Woo Commerce or Mailchimp, which limits how much we use it. Review Source VY Vicky Y. HR Advisor Retail Used the software for: 2+ years ### "I would definitely recommend!" August 29, 2024 5.0 It has been a real help to us when communicating with staff across a wide geographic area. You can check the history to see if anyone did not get the message and follow that up if needed. Pros It is easy to import contact data and set up distribution lists so that messages can be delivered consistently and very quickly. Cons There are no cons that I can think of! I have enjoyed using Text Magic Review Source PS Peter S. Case Manager Education Management Used the software for: 6-12 months ### "Incredibly frustrating to use" July 10, 2024 2.0 For something I am obligated to use daily, it makes my job harder. And this is just to send text messages, forget trying to do anything more complex like sending a picture. Here's one of long list of things: If I send a group text, let me send another message to that same group or make it editable if I have to add/delete someone with a single-click process. Pros It performs its basic functions somewhat properly. Cons How does a site primarily functioning as a text messaging service crash and glitch regularly? This site's interface is clumsy and dated. I suggest using other apps and compare it to yours. Review Source Response from TextMagic July 15, 2024 We appreciate your feedback and apologize for the difficulties. We're committed to improving our service and your suggestions will help us do that. Please reach out to our support team for assistance. MM Marshall M. Service technician Music Used the software for: 1-2 years ### "Great! Platform both iOS app and desktop" July 5, 2024 5.0 Very positive, it has never let me down Pros Easy to use interface, I set up my texts to be sent at certain times and let text magic do the rest. Cons I don’t like the iOS app always asking me to enter password after so many logins. Then requiring a text code validation. I’d rather it integrate with Face ID. Review Source RS Roger S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Textmagic review" July 8, 2024 5.0 Excellent. Could not function effectively without this service being available Pros Keeping historical Texting logs, scheduling texts, for future dates Cons My local number I utilized is no longer supported Review Source JK Justina K. Administrative Assistant Education Management Used the software for: 2+ years ### "Public School" June 3, 2024 5.0 I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier. Pros lots of families don't have minutes but can text Cons can't seem to delete a contact proper they still show up Reason for choosing Textmagic haven't tried any other programs so not really sure what is out there Review Source MC Melinda C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Feedback from a happy user" August 4, 2022 5.0 Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient . Pros It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it. Cons I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with. Review Source JH Jim H. Consultant Consumer Services Used the software for: 6-12 months ### "A feature rich and easy to manage SMS/MMS tool " January 28, 2021 5.0 Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it. Pros After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses Cons Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time. Reason for choosing Textmagic Text Magic offered as many features that met our needs but appeared much easier to set up and roll out than the other options. Review Source CH Colleen H. Project Mgr and Bookkeeper Non-Profit Organization Management Used the software for: 6-12 months ### "FRUSTRATED" July 10, 2024 2.0 Great until last week, then my messages stopped sending to everyone in the list. Pros I used to LOVE text magic but recently the texts aren't going to everyone in my lists for some reason Cons Missing delivery to some people in the lists. Review Source Response from TextMagic July 15, 2024 Thank you for your feedback. We're sorry to hear about the recent issues you're experiencing with our service. Please contact our support team so we can assist you further and resolve this issue promptly. AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "An Amazing SMS Marketing Software " February 8, 2024 5.0 Pros I like the mobile marketing features It comes with amazing SMS Marketing and SMS survey capabilities Cons With Textmagic. we have had it easy handling SMS Marketing. No issues. Review Source Ger K. Co-owner Computer Software Used the software for: 2+ years ### "Very relyable software for sending SMS through e-mail, we endorse it to all our customers." July 24, 2018 5.0 happy customers Pros Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years Cons It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options. Review Source AB Albert B. ASM Automotive Used the software for: 1-2 years ### "TextMagic makes our service better!" March 28, 2023 5.0 excellent both in overall operation and customer service has been very good Pros ease of use and able to monitor user usage Cons at times can be a little slow when submitting and receiving messages Review Source LF Leah F. MD Telecommunications Used the software for: 2+ years ### "DO NOT USE" March 10, 2019 1.0 Cons All messages deleted, our number that we have had for 3 years deleted, no response from support Review Source Response from TextMagic March 28, 2019 We are sincerely sorry that your data was deleted. Again, we wish to assure you that your data was deleted by the person who logged into your account and was not the fault of TextMagic or its employees. We have also restored all the information that this situation caused you to lose. TextMagic can set up account permissions for you to avoid situations where data is accidentally deleted. If you need more help with this type of situation, please let us know via support@textmagic.com and we will be most happy to assist you. Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.