--- title: "Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147342/TextMagic/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Textmagic Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KT Kelly T Human Resources DirectorRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring.“ September 30, 2025 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas.“ January 19, 2025 PT Phil T Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing.“ February 5, 2025 KG Kimberley G Program SupervisorHigher Education, 2 - 10 employeesUsed the software for: 1-2 years. “There is not an option to have an automated greeting when someone tries to call the number.“ December 10, 2024 CH Crystal H Sales and SupportComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. “ January 19, 2025 KL Kamran L Senior Infrastructure Network EngineerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.“ November 27, 2023 BH Brigitte H OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more.“ November 22, 2024 SM Scott M Project MgrConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “links within a message sometimes are broken up on some cell phones“ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 260 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Administrative Assistant Used the software for: 1-3 years ### "Textmagic Fanatic" December 31, 2025 5.0 My overall experience with Textmagic is positive. It's easy to use and effective for sending messages to our clients. It has helped our clients with communicating with us. Pros How convenient it is for our clients. Typically our clients prefer texting over emailing or calling. I also enjoy how user-friendly it is. You don't need instructions for using it; its interface is pretty self-explanatory. I also enjoy that our admin can have their own profile, which makes it easier to see who exactly texted our client. Cons It doesn't stay current. Our business needs a page to be as current as possible in regard to communication with our clients. I often find myself refreshing the page to find the message I know we received (Textmagic sends an email when someone texts). Another thing we dislike about Textmagic is if you send a scheduled message to a non-contact, it doesn't show in the main screen chats. You have to try those messages in "All Chats," but they sometimes aren't in there. You have to go to "History" to find those messages, which can be confusing. I do wish the interface would put all chats as the "home screen". Review Source Judi S. Corporate Recruiter Used the software for: Less than 1 year ### "Necessary & Unnecessary features" October 11, 2018 4.0 Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers. Pros Ease of setting up and using templates!! Cons Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message. Review Source R Reviewer Events Manager Used the software for: I used a free trial ### "Easy as 1,2,3" February 14, 2025 5.0 Easy to import data, tag, send messages as well as schedule. Pros Easy to set up, easy to use. I chose the pay as you go option as we do not do much marketing. Cons Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage. Review Source R Reviewer President Used the software for: 3-5 years ### "Textmagic is like magic it works! " March 17, 2025 3.0 It works, pricey, cleaning the list is cumbersome but it’s easy to use and good delivery! Doesn’t do international. Pros It works and it’s a basic texting SAAS. Text magic helps keep you in compliance. Cons It’s limited and expensive compared to the competition. Review Source R Reviewer Senior Director Used the software for: 3-5 years ### "Insurance Company Texts" December 17, 2024 5.0 Worked great for what we needed it for daily. Pros It was easy to use, set up and pull reports Cons Could use some upgrades to the website, billed wrong card once. Review Source R Reviewer Chief Human Resources Officer Used the software for: 3-5 years ### "Great service and support provided." July 16, 2025 5.0 Pros Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily. Cons Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Review for TextMagic" March 17, 2025 5.0 Good experience so far but the cost per text could be lower. Pros The ability to send and create messages. Cons The cost seems high per message sent out. Review Source Bill P. Owner Used the software for: 1-3 years ### "Bill Poynot" March 17, 2025 5.0 Very good. We enjoy using Textmagic and all of our employees find it very easy and straightforward. Pros The ability to notify our customers that their orders are ready easily and quickly Cons Not much really, I think it works really well Review Source R Reviewer CEO Used the software for: 1-3 years ### "Survey about textmagic" March 17, 2025 4.0 Pros Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts Cons When a text is sent out, it doesn't say who it is from, only a random number. Review Source R Reviewer CEO Used the software for: 3-5 years ### "5 Stars! Textmagic is simple to use!" March 17, 2025 5.0 Very Positive experience with Textmagic. We use it for all of our customer communications! Will continue to use it in the future! Pros The ability to automatically send custom Text Messages are amazing! Cons Would like it to be connected to iMessage. Review Source Ernest B. owner Used the software for: 3-5 years ### "Textmagic Review" February 4, 2025 5.0 very easy to use and very fair pricing. now with enhanced features and integrations Pros very easy to use interface. The dashboard is very clear Cons no dislikes. Easy to use straight out of the box. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great product. Great customer support." January 20, 2025 5.0 Rock solid product. There was a billing error, that, once dicovered, they quickly rectified. Pros Customer support. Second, their interface to send text messages is intuetive and easy to use. Cons They are not based in USA, accordingly, they are under the repressive EU regime. Yet, when given those lemmons, they make wonderful lemmonaid and deliver a great product. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great platform for messaging customers" November 28, 2024 5.0 Pros I like that I have a central place to message my customers on an individual basis, with a well designed platform where I can keep track of individual conversions. A lot of competing services required that I link to them via APIs, where I just wanted a direct solution. Cons I would prefer if we could purchase packs or plans rather than paying per message. Review Source R Reviewer Marketing Manager Used the software for: Less than 1 year ### "TextMagic is Magic" December 12, 2024 5.0 I have really enjoyed it my overall experience with TextMagic. Pros What I liked the most about TextMagic is that it was easy to use. Cons The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text. It's very helpful to add character and emotion. Review Source R Reviewer Case Manager Used the software for: Less than 1 year ### "pros and cons to consider" August 2, 2024 2.0 Given my personal experience with textmagic, I have come across a lot of error and sometimes it is near unusable despite the pros. I would look into other options before PAYING for the service, as of right now it still feels in development and seems more like a free site with bugs than a paid one. Pros once you get into it, textmagic is pretty intuitive to use. the text scheduling, two way messaging, and mass text functions are extremely useful, especially if you are a busy person. Cons I feel almost as if they are still developing the entire site, messages get lost or delivered wrong. my interface with show messages in the wrong order. Sometimes the site just wont even let me in because the "checking if you are a human" or two factor authentication wont load. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Terrible Customer Service" January 17, 2023 1.0 Terrible. When errors happened the customer service took days to respond or did not respond at all Pros When it worked, it was acceptable. The interface is easy to use. Cons It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported. Review Source R Reviewer Administrative Assistant Used the software for: 3-5 years ### "Public School" June 10, 2024 5.0 I like this app for the school. Many families don't want to call or talk to a person so texting is sometimes easier. Pros lots of families don't have minutes but can text Cons can't seem to delete a contact proper they still show up Review Source R Reviewer CEO Used the software for: 3-5 years ### "Feedback from a happy user" August 5, 2022 5.0 Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient . Pros It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it. Cons I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "A feature rich and easy to manage SMS/MMS tool " February 1, 2021 5.0 Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it. Pros After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses Cons Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time. Review Source R Reviewer Attorney Used the software for: Less than 1 year ### "A great tool that fulfills the needs of the client" July 9, 2024 5.0 Textmagic is a great resource for enhancing communication with the client. It is very reasonably price and easily pays for itself with increased conversion from inquiry to retention. Pros I represent the trucking industry and that requires frequent interactions with truckers. I also represent a lot of young drivers. A lot of truckers and young drivers don't like to use emails. They prefer to text. As I did not wish to use my personal cell phone to conduct business, Textmagic was the perfect solution. Increased communication results in more business. Often I merely need to provide a client with my email address. Rather than spell it out over the phone I can just text it to the client. This is a more accurate way to communicate an email address and again, that facilitates business Cons I cannot think of anything about Textmagic that I don't like. Review Source R Reviewer Project Director/Trainer Used the software for: 3-5 years ### "Love Text Magic!!!" February 16, 2023 5.0 Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great! Pros Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs! Cons Not a thing! Very happy with the program... Review Source AM Atendi M. IT Manager Used the software for: 1-3 years ### "An Amazing SMS Marketing Software " February 9, 2024 5.0 Pros I like the mobile marketing features It comes with amazing SMS Marketing and SMS survey capabilities Cons With Textmagic. we have had it easy handling SMS Marketing. No issues. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Missing features, app difficult to use" November 16, 2023 3.0 Pros Nothing in particular, Just need to work with it. Cons Missing search function in chats. Lazy support. Review Source VR Verified Reviewer Office Manager and Executive Assistant Used the software for: 3-5 years ### "LOVE LOVE LOVE this program " September 17, 2018 5.0 Pros This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls. Cons The whole program is paid for but only .04 cent a look up. Review Source KA Kingsley A. Mr Used the software for: 1-3 years ### "very active app" January 24, 2024 5.0 It is very seamless to use and very effective way to get your message across sharply Pros very user friendly. it allows you to create your own text as it suits your needs and you can save your text as template therefore you don't need to be writing all the time Cons It takes less that a second to sent and will also send you a report if the message is delivered or failed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.