# Page 2 | Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147342/TextMagic/reviews --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Textmagic ## Showing most helpful reviews Showing 26-50 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kelly T. Human Resources Director Retail Used the software for: 2+ years ### "Great Communication Tool for Small Businesses!" September 30, 2025 5.0 Overall, I have not had any issues to note and highly recommend it to employers for employee communication. We are a group of 50+ employees, and it works great for our needs. Pros The site itself is easy to use and accomplishes everything we need for communicating with our employees. I love how it will mass message everyone and then allow them to respond individually. Additionally, we can create groups of employees to easily communicate with everyone without having to individually add each person. The recordkeeping is great, so we can see the chain of communication for each employee, just like a text messaging log. I also love the option to create templates for messages I send often--great time saver! The pay-per-use billing option is great, so I can just add a balance and allow it to be deducted from as I use it with the credits never expiring. Cons The phone app tends to log you out every time you close the app, so I have to log back in every time, which will require a security code verification. I appreciate the level of security; however, if I had to pick, this is the one negative I have seen with using the product overall. It's just an added step, but it is not a major issue overall. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Textmagic Ease of use and price in comparison to other carriers with similar products for our needs. Review Source Response from TextMagic October 2, 2025 Thank you for sharing your feedback! We’re really glad to hear that you’re happy with Textmagic overall and that it’s helping your team communicate effectively. Regarding the mobile app logouts, we identified this issue last month and released a fix — you should now stay logged in for at least 30 days if there’s no activity. We appreciate your input and are always working to improve your experience! TS Tobias S. CEO Business Supplies and Equipment Used the software for: 2+ years ### "Go somewhere else!" April 15, 2025 1.0 TextMagic has really poor customer service. They’re slow to respond, unhelpful when they do, and give the impression that customer issues aren’t a priority. It feels like once they’ve got your money, they stop caring. Definitely not the kind of company you can rely on for support when something goes wrong. Pros Nothing good to say about this place. The customer service was terrible — rude, unhelpful, and completely uninterested in resolving my issue. Cons They do not take customer concerns seriously — even if you’ve been loyal for over a decade. I’ve been a customer for more than ten years, and the way they handled my recent issue was dismissive and unprofessional. It’s frustrating to feel like your loyalty means nothing. I expected better after all these years. Review Source Response from TextMagic April 16, 2025 We’re sorry to hear about your experience. We take every customer case seriously and strive to provide support that is both timely and helpful. Our records show that our support team responded to your last two emails within two hours — which aligns with our standard response time and exceeds the average in the industry. Based on your messages, your main concern was pricing — particularly that it felt high for low texting volumes in Germany. To help reduce costs, our agent recommended using a free shared number instead of a custom sender ID. We truly value your loyalty and are sorry we didn’t meet your expectations this time. Your feedback is important and helps us continue to improve. CH Crystal H. Sales and Support Computer Software Used the software for: 1-2 years ### "Great tool to quickly connect with clients, customers, and users. " January 19, 2025 5.0 Overall, I am very pleased with the ease of use and user friendly layout of Textmagic. It has helped my team connect with many users on a daily basis with ease. There is no contract needed and you can top up with additional funds when needed. Pricing is very competitive compared to other texting platforms I've used. The user interface is very clean and organized and has a very low learning curve, which helps users get acclimated very quickly. This is super helpful when reaching out to customers and/or a userbase to gain feedback quickly and easily. There is also integrations for WhatsApp and Facebook, however, I have not had the need to utilize those at this time. Textmagic is a great tool to connect easily and quickly with a business' clients, users, and customers in an efficient manner. Highly recommended software. Pros I enjoy the ease of use of Textmagic. It works perfectly to send messages to individuals as well as groups. The sidebar menu has an easy-to-read layout and is very easy to navigate. I can quickly glance and select which tab I need from the compose tab, the messenger tab, and more. I can quickly assign chats to other users to help keep them organized as well as pin top conversations, and filter by a number of parameters. Unread messages are designated with a red icon which helps me notice them quickly to reduce my customer response time. Cons I don't like that's not available everywhere geographically in the US; it seems their service area may be limited to large cities or certain areas. Switched from [Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) I switched from Mobile Text Alerts because the user interface was very confusing. The learning curve was so high, I felt like I was wasting more time to find my way around the platform than I did with my outreach and responses. The price also seemed very high to me and required an annual commitment. I wasted time and money on this software. Review Source TM Tucker M. Co-Owner Real Estate Used the software for: 2+ years ### "Highly recommended " December 19, 2024 5.0 I have been using Textmagic for 5+ years now. Most other services I have used will start increasing their prices to where it is no longer worth it, or begin to have bugs or issues. Textmagic has always stayed true, and I really appreciate that. I am able to reach out to my clients and contact new leads with ease. Pros I like the pay as you go feature, the ease of use, the process to get approved was easy and straight forward. The tasks feature is very helpful, as well as list building and contact crm. I am very excited for the new features that are being released as well. Cons I wish there were more integrations with other CRM and business software. I know there are some on Make.com, but I have just had some trouble creating automations. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Textmagic Twilio is more expensive and a lot harder to set up and get approved. Review Source NT Norman T. Director of External Relations Sports Used the software for: 1-2 years ### "Textmagic Review" October 28, 2025 5.0 Pros Easy to use, very efficient, makes it easy to reach a mass number of people all at one time, secure and safe Cons there is really nothing I don't like about it. It is very easy and straight forward to use and has been good for everything I have needed Review Source AV Adam V. Senior Director Insurance Used the software for: 2+ years ### "Insurance Company Texts" December 10, 2024 5.0 Worked great for what we needed it for daily. Pros It was easy to use, set up and pull reports Cons Could use some upgrades to the website, billed wrong card once. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Textmagic Needed more text and not all the calendar appt set ups. Review Source JA Jessica A. Community Resource Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use for nonprofits!" December 10, 2024 5.0 Pros Textmagic makes communication with our clients so easy. Sometimes our neighbors prefer text communication over email or phone calls. We can quickly log in and send them messages including hyperlinks to resources. Our organization also uses Textmagic for an occasional "mass blast" of information, usually when an event is canceled due to weather. Cons It's not necessarily a 'con' but when typing a message it shows how many 'parts' it's using. Clear information about what exactly this means, if it affects cost, and how it would appear on a client's phone would be helpful. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Textmagic It seemed easier to use, and we were proven right! Review Source DF Devon F. Workforce Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Game changer for following up with our students and creating time for our team" February 27, 2025 4.0 Good! I've recommended it several times to other departments/agencies. Pros Versatility, affordability, fully-loaded options Cons Difficulty in setting up as a new user, clunky process for adding new contacts \[PS - we are switching to a new EHR (electronic health records service) with CaseWorthy. They allow for texting through the case management platform we use to keep records on our students/follow up/appointment reminder etc. They integrate with Twilio/Vonage but said they may be able to add TextMagic. Hoping this goes well!\] Alternatives considered [Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Textmagic Variety of features others didn't have, pay as you go option because we were on a trail period with using a mass-messenger. The agency as a whole (HR team, basically) uses it only a few times a year, so this is a great option. Review Source DF Damond F. Chief Human Resources Officer Financial Services Used the software for: 2+ years ### "Great service and support provided." July 15, 2025 5.0 Pros Ease of use and very quick to send messages. Very simple navigation so any user can take advantage rather easily. Cons Wish when one adds a contact it can automatically add to a specific list of users. Currently have to add contact then to list. Review Source Response from TextMagic July 16, 2025 Thank you for the great review. Just a quick note: contacts no longer need to be added to a list, and we’ve also introduced features like automation and segments that you might find helpful. We’ve sent you an email with more details, and feel free to reach out if you need any help. JS Jillian S. Administrative Assistant Mental Health Care Used the software for: 1-2 years ### "Textmagic Fanatic" December 29, 2025 5.0 My overall experience with Textmagic is positive. It's easy to use and effective for sending messages to our clients. It has helped our clients with communicating with us. Pros How convenient it is for our clients. Typically our clients prefer texting over emailing or calling. I also enjoy how user-friendly it is. You don't need instructions for using it; its interface is pretty self-explanatory. I also enjoy that our admin can have their own profile, which makes it easier to see who exactly texted our client. Cons It doesn't stay current. Our business needs a page to be as current as possible in regard to communication with our clients. I often find myself refreshing the page to find the message I know we received (Textmagic sends an email when someone texts). Another thing we dislike about Textmagic is if you send a scheduled message to a non-contact, it doesn't show in the main screen chats. You have to try those messages in "All Chats," but they sometimes aren't in there. You have to go to "History" to find those messages, which can be confusing. I do wish the interface would put all chats as the "home screen". Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reason for choosing Textmagic Better pricing options, and we felt Textmagic was more user-friendly for our small business. Review Source Response from TextMagic December 31, 2025 Thank you for your feedback. We’re glad to hear that Textmagic has been helpful and easy to use for communicating with your clients. If you ever experience delays or issues with receiving messages in Messenger, please feel free to contact our Support team so we can investigate further. We’d also like to clarify that the Compose page is primarily intended for bulk messaging, while Messenger is designed for one-to-one conversations. When messages are sent via Compose, a chat will only appear or reopen after a reply is received. If you prefer to keep conversations visible in a chat format, we recommend sending messages directly from Messenger rather than the Compose page. KF Keechon F. Patient Recruitment Coordinator Research Used the software for: 2+ years ### "Textmagic is Awesome" December 10, 2024 5.0 Overall, Textmagic is great. Easy to use. Pros The convenience of the APP. We use this app every day. It is reliable and easy to use. Cons The time that a notification is received if the text was rejected or failed. Review Source CM Christine M. CEO Real Estate Used the software for: 1-2 years ### "Survey about textmagic" March 13, 2025 4.0 Pros Easy to use and cost is reasonable. I'm grateful they don't charge for incoming texts Cons When a text is sent out, it doesn't say who it is from, only a random number. Review Source Response from TextMagic March 18, 2025 Thank you for your feedback. We're glad you find Textmagic easy to use and appreciate the free incoming texts. Regarding sender information, messages are always sent from your dedicated number, which is exclusively linked to your Textmagic account. This number is used only by you and not shared with other businesses. Feel free to reach out for more details—we’d be happy to help. EB Ernest B. owner Information Technology and Services Used the software for: 2+ years ### "Textmagic Review" February 3, 2025 5.0 very easy to use and very fair pricing. now with enhanced features and integrations Pros very easy to use interface. The dashboard is very clear Cons no dislikes. Easy to use straight out of the box. Review Source RG Raffi G. Dispensary Assistant Pharmaceuticals Used the software for: 2+ years ### "Text Magic is the best choice" November 9, 2024 5.0 I looked at 5 other different SMS companies. What Textmagic offers was perfect for our needs! Pros Simple-to-use with both classic and modern mode, has everything you need, competitive price, easy to use and everything is organized. Cons Nothing. It's perfect. All works brilliantly. Review Source BH Brigitte H. Owner Consumer Services Used the software for: 2+ years ### "Dog training school using Textmagic" November 22, 2024 5.0 It has been a good send to have TextMagic for my dog training school. Pros Love the ease of using it. I am only a very small business (dog training school), but have found this product fantastic for informing clients of upcoming classes and more. Cons Nothing, have no complaints about this software Review Source PT Phil T. Marketing Manager Automotive Used the software for: 1-2 years ### "Easy to Use Platform" February 5, 2025 4.0 The platform is great for those looking for simplicity and built-in reporting suite to get started with text message marketing. Pros Easy and simple to use interface to mass-market SMS subscribers. Cons Character limits in place for things such as spaces between letters means a simple SMS can be costly. Review Source RS Richard S. CEO E-Learning Used the software for: 2+ years ### "5 Stars! Textmagic is simple to use!" March 13, 2025 5.0 Very Positive experience with Textmagic. We use it for all of our customer communications! Will continue to use it in the future! Pros The ability to automatically send custom Text Messages are amazing! Cons Would like it to be connected to iMessage. Review Source EC Edwina C. Events Manager Non-Profit Organization Management Used the software for: I used a free trial ### "Easy as 1,2,3" February 11, 2025 5.0 Easy to import data, tag, send messages as well as schedule. Pros Easy to set up, easy to use. I chose the pay as you go option as we do not do much marketing. Cons Not found anything not to like with the features but the cost to have it personalised for a small organisation and infrequent user is high to sustain on a monthly basis, would suggest a cost for as and when usage. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Textmagic Looked easier - Pay as you use feature and suitable for small organisations Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pay as you Go option, we do n ot need a monthly subscription package Review Source DC Diane C. HR Director Health, Wellness and Fitness Used the software for: 1-2 years ### " Perfect Communication Tool!" December 10, 2024 5.0 Excellent. Easy to use and super convenient way to communicate with all staff, when needed. Pros User-friendly. We don't have a need to use Textmagic too often so it's nice to be able to pick it up and easily set up our messages to send. Being able to set up different groups - we can sort our staff by site for messaging. Cons Can't say there is anything I like least. I did have a problem getting a message to send but found out it was due to a setting on my phone. Review Source AL Alex L. Marketing Manager Construction Used the software for: 6-12 months ### "TextMagic is Magic" December 11, 2024 5.0 I have really enjoyed it my overall experience with TextMagic. Pros What I liked the most about TextMagic is that it was easy to use. Cons The things I liked the least about TextMagic is that it costs a lot extra to add emojis to text. It's very helpful to add character and emotion. Review Source MN Maria N. Case Manager Education Management Used the software for: 6-12 months ### "pros and cons to consider" July 30, 2024 2.0 Given my personal experience with textmagic, I have come across a lot of error and sometimes it is near unusable despite the pros. I would look into other options before PAYING for the service, as of right now it still feels in development and seems more like a free site with bugs than a paid one. Pros once you get into it, textmagic is pretty intuitive to use. the text scheduling, two way messaging, and mass text functions are extremely useful, especially if you are a busy person. Cons I feel almost as if they are still developing the entire site, messages get lost or delivered wrong. my interface with show messages in the wrong order. Sometimes the site just wont even let me in because the "checking if you are a human" or two factor authentication wont load. Review Source ML Marcello L. System manager Research Used the software for: 2+ years ### "Experience at Telescopio Nazionale Galileo" September 9, 2024 5.0 The overall impression is a good experience with the service. No issues found. Pros Effective service with lot of configuration options and possibility to manage groups of users. Cons The service is quite expensive, especially for a non-profit organization. Review Source JS Joseph S. Owner Education Management Used the software for: 2+ years ### "A Vital Tool" July 15, 2024 5.0 Safe Family Defense LLC has been using Textmagic for years to send important texts to small groups of clients pre and post events they have enrolled in. It has fantastic for this purpose. We especially like the ability Textmagic gives to include attachments by way of a link for the client to use to access the file. I have been considerably impressed with the level of customer service I have received from Textmagic. Lastly, I do have to mention, the new interface is wonderful and appears well thought out. Pros Textmagic has been integral in communicating important information to our clients. It allows us to send out reminders, information, review requests, and pictures to our clients following a training session. The cut and paste feature for numbers we are sending to is priceless. The customer service I receive from Textmagic is excellent. Cons We are thinking about starting to use Textmagic for SMS marketing to large lists of clients; however, we are struggling with the cost structure Textmagic has in place. At this point, it is looking like Textmagic is going to be a bit to pricey for us to use them at this point for this purpose. There are competitors out there charging less for a comparable product in this capacity. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/) Reason for choosing Textmagic We are actually recently considering Textedly as a more affordable option for sending mass marketing texts to very large numbers of recipients. Other than that, Textmagic has been the only service we have ever considered and used over the past few years. Review Source VY Vicky Y. HR Advisor Retail Used the software for: 2+ years ### "I would definitely recommend!" August 29, 2024 5.0 It has been a real help to us when communicating with staff across a wide geographic area. You can check the history to see if anyone did not get the message and follow that up if needed. Pros It is easy to import contact data and set up distribution lists so that messages can be delivered consistently and very quickly. Cons There are no cons that I can think of! I have enjoyed using Text Magic Review Source PS Peter S. Case Manager Education Management Used the software for: 6-12 months ### "Incredibly frustrating to use" July 10, 2024 2.0 For something I am obligated to use daily, it makes my job harder. And this is just to send text messages, forget trying to do anything more complex like sending a picture. Here's one of long list of things: If I send a group text, let me send another message to that same group or make it editable if I have to add/delete someone with a single-click process. Pros It performs its basic functions somewhat properly. Cons How does a site primarily functioning as a text messaging service crash and glitch regularly? This site's interface is clumsy and dated. I suggest using other apps and compare it to yours. Review Source Response from TextMagic July 15, 2024 We appreciate your feedback and apologize for the difficulties. We're committed to improving our service and your suggestions will help us do that. Please reach out to our support team for assistance. 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