# Page 3 | Textmagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Textmagic the right SMS Marketing solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147342/TextMagic/reviews --- Textmagic 4.6 (260) [View alternatives](https://www.capterra.com/p/147342/TextMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Textmagic ## Showing most helpful reviews Showing 51-75 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Steven L. Member Real Estate Used the software for: 1-2 years ### "Fits my needs and budget nearly perfectly" July 5, 2024 5.0 Pros There are a lot of offerings out there now for SMS texting with a phone number that can also be called and received on your cell phone with your app. I have tried a few and looked at several others. My needs are simple and I don't want to be locked into paying a monthly fee that is many times my usage needs and with a lot of features I don't need. I have found Textmagic to be nearly perfect for my needs. It is reliable and easy to use and for me the pay-as-you-text model has been perfect as my needs vary from month to month. I highly recommend this product! Cons You used to be able to set up a group and send a group text, say to a group of past customers in your contacts that you want to give a special offer to. However, this feature was removed in the latest version. I really want that feature back. Other than that, I think this is a great product. Review Source PC Perry C. Program manager Education Management Used the software for: 1-2 years ### "Nice mass texting program" July 5, 2024 5.0 It’s easy to set up and use for the most part. There are a few small challenges along the way Like validating your text for sending “mass texts“. Those didn’t take long to do but did take a little time and thought (and that would be true at any of their competitors). Importing contacts is as easy as importing a CSV or Excel file. I love being able to schedule the text and use that frequently. It’s easy to respond to replies via my phone and my standard messaging app. Pros Straightforward, ability to: import contacts (or add 1 at a time), personalize texts with data from import/entry (like first name, receive responses and respond from my phone or computer (no additional app required), Schedule texts to get maximum reads, keep history, See contact name in responses if loaded with data. Huge timesaver with personal feel of texting 1 on 1. Handles all the unsubscribe info for me. Cons The price just went up And I don’t particularly like paying the new monthly fee for the standard phone number - I liked the cheaper better, but it’s still worth the price for me. Alternatives considered [TextUs](https://www.capterra.com/p/154507/TextUs/) Reason for choosing Textmagic Ease of use and pricing and review and help files Review Source TM Thomas M. Attorney Law Practice Used the software for: 6-12 months ### "A great tool that fulfills the needs of the client" July 5, 2024 5.0 Textmagic is a great resource for enhancing communication with the client. It is very reasonably price and easily pays for itself with increased conversion from inquiry to retention. Pros I represent the trucking industry and that requires frequent interactions with truckers. I also represent a lot of young drivers. A lot of truckers and young drivers don't like to use emails. They prefer to text. As I did not wish to use my personal cell phone to conduct business, Textmagic was the perfect solution. Increased communication results in more business. Often I merely need to provide a client with my email address. Rather than spell it out over the phone I can just text it to the client. This is a more accurate way to communicate an email address and again, that facilitates business Cons I cannot think of anything about Textmagic that I don't like. Reason for choosing Textmagic I thought about obtaining an additional cell phone but Textmagic is less expensive. Review Source MM Marshall M. Service technician Music Used the software for: 1-2 years ### "Great! Platform both iOS app and desktop" July 5, 2024 5.0 Very positive, it has never let me down Pros Easy to use interface, I set up my texts to be sent at certain times and let text magic do the rest. Cons I don’t like the iOS app always asking me to enter password after so many logins. Then requiring a text code validation. I’d rather it integrate with Face ID. Review Source DW Danny W. Co-Owner and Broker Insurance Used the software for: 6-12 months ### "Great Product!" July 18, 2024 5.0 It's been a great experience so far. Definitely helps with the time consuming parts of the job that used to take up so much of my day. Pros Love being able to setup all my texting for the week on Friday and walk in to the office on Monday morning to see it's already started working for me. Makes life so much easier for us and for the client or potential clients. Cons Don't think I've run into a situation that I would say I dislike something about it. Review Source SR Skip R. President Entertainment Used the software for: 2+ years ### "Satisfied user for nearly 10 years." July 5, 2024 5.0 Exceptional! We set it up years ago and have only had to call in once when they were having an issue debiting replenishment payments. Pros Everything works seamlessly. It's fast and easy to program on a per need basis. Cons Occasionally when I open it, it opens requiring a Google sign in as opposed to the direct Text Magic sign in. Reason for choosing Textmagic My assistant chose it. Review Source AG Amanda G. Advisor and Professor Education Management Used the software for: 1-2 years ### "title title" July 10, 2024 4.0 Pros The app and ability for students to text me without having to use my personal number. Cons Setting away messages and importing groups could be easier Review Source Response from TextMagic July 15, 2024 Thank you for your feedback. Your suggestions are valuable, and we'll consider them in our updates. CH Colleen H. Project Mgr and Bookkeeper Non-Profit Organization Management Used the software for: 6-12 months ### "FRUSTRATED" July 10, 2024 2.0 Great until last week, then my messages stopped sending to everyone in the list. Pros I used to LOVE text magic but recently the texts aren't going to everyone in my lists for some reason Cons Missing delivery to some people in the lists. Review Source Response from TextMagic July 15, 2024 Thank you for your feedback. We're sorry to hear about the recent issues you're experiencing with our service. Please contact our support team so we can assist you further and resolve this issue promptly. JB Ji B. Owner Writing and Editing Used the software for: 2+ years ### "Extremely complete and customizable sms service, very user-friendly, great for small businesses!" August 10, 2022 5.0 The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim Pros We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday. Cons The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic. Review Source Mary H. Controller Mining & Metals Used the software for: 1-2 years ### "Perfect communication tool" June 18, 2024 5.0 I was looking for a tool to communicate easily with various groups of employees. I liked what I saw on the website so I figured I would give it a try. Being able to send the same message to my employees all at once is an invaluable tool. We had a server outage and I was able to communicate with everyone to give them status updates without having to call each one. Pros It's easy to use. I have multiple groups set up so that I can communicate with specific groups of people instantaneously. Cons Nothing. I can't think of any improvements. Review Source Judi S. Corporate Recruiter Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Necessary & Unnecessary features" October 10, 2018 4.0 Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers. Pros Ease of setting up and using templates!! Cons Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message. Review Source Response from TextMagic October 12, 2018 Thank you for taking the time to share your review. We highly value our customers and their feedback. We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click. Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click. Should you have any delivery issues in the future, please do not hesitate to email us: support@textmagic.com. SF Sean F. Operations Manager Food & Beverages Used the software for: 2+ years ### "Terrible Customer Service" January 13, 2023 1.0 Terrible. When errors happened the customer service took days to respond or did not respond at all Pros When it worked, it was acceptable. The interface is easy to use. Cons It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported. Review Source Response from TextMagic January 17, 2023 Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier's spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts. ZM Zandrich M. Chief Marketing Officer Computer & Network Security Used the software for: Less than 6 months ### "TextMagic - Robust SMS Marketing is Alive and Well" August 19, 2021 4.0 When we initially weighed our options in terms of outreach, SMS marketing didn't come up at first, as it is naturally assumed to be an archaic means of communication by our current standards. Eventually unable to generate the interest in potential customers by other means, we turned to targeted SMS marketing to get the job done. Although we have no experience with alternative providers, TextMagic has fulfilled it's purpose as a stand-alone SMS marketing platform - and we couldn't be happier with it. Pros TextMagic happened to be our first dive into targeted SMS marketing some six months ago, and we have remained with it since. Although SMS marketing doesn't offer immediate feedback in terms of reach like other platforms do, we have seen a significant increase in both new and returning clients over the course of using their services. It turns out SMS is a far more feasible avenue for marketing than we expected, as social media itself is overly saturated, and e-mail inboxes are far too cluttered and chaotic in general for there to be any hope of a marketing email making it to a client. Cons There isn't much to say in terms of cons, as TextMagic offers every tool necessary to generate (as well as gauge and manage) interest via text messaging. Reason for choosing Textmagic TextMagic has been our first and only choice over the period we've utilised this often ignored avenue of marketing; we also happened to discover them through Capterra! Review Source Response from TextMagic August 31, 2021 Thanks for the awesome review! Please let us know if there is anything we can do to improve your "TextMagic customer service" experience. MC Melinda C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Feedback from a happy user" August 4, 2022 5.0 Communication with patients when confirming or trying to make appointments. We started to use TM for marketing, but we now use it for scheduling appointments when we can not get hold of the patient on the phone. We use it for sending messages directly from the clinician to the patient . Pros It enhances communication in a really friendly and authentic way. I don't know who we would run our business without it. Cons I can't think of any, as I am happy with TM. Later in this survey, there is mention of integrating TM with other products. I would be interested to know what TM integrates with. Review Source RC Rachel C. Owner E-Learning Used the software for: 2+ years ### "A must for any tutor or small business " November 9, 2021 5.0 Pros I really like the mass messaging and the multiple languages. Cons There is nothing we have found to dislike on this. It is wonderful. Review Source Nate L. Co-Founder Computer Software Used the software for: 6-12 months ### "TextMagic is there when others aren't" August 30, 2018 5.0 It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic. Pros The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation. Cons I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not Review Source JH Jim H. Consultant Consumer Services Used the software for: 6-12 months ### "A feature rich and easy to manage SMS/MMS tool " January 28, 2021 5.0 Due to the system's ease of use and robust support pages, I don't believe we have had to reach out for support one time. The delivery rates for the SMS/MMS' are nearly 100 percent consistently, and overall it has been a real winner for the company and the staff that consistently use it. Pros After looking at and testing several SMS/MMS applications, we found Text Magic to be the easiest to build out and implement into our multi-department, varying needs, company culture. The process seemed more intuitive and seamless than all of the other options out there, from uploading our contacts with specific field names, creating user accounts, purchasing and setting up unique phone numbers for different users and departments, and the rollout. The key features we use and value most are: 1. Contact List options allow us to segment our lists into prospect status versus existing customer status and more. 2. Sub Account Management 3. SMS and MMS options which enable us to send graphic content for promotional purposes 4. Reporting and audit features to monitor usage and customer responses Cons Though the software does have an MMS option, it does not allow the user to send bulk MMS messages, which would be nice for marketing to new customers or sending graphic content to our existing customer base without having to do it one contact at a time. Reason for choosing Textmagic Text Magic offered as many features that met our needs but appeared much easier to set up and roll out than the other options. Review Source VR Verified Reviewer Legal Assistant Law Practice Used the software for: 6-12 months ### "Perfect Addition to the Business!! " January 26, 2019 5.0 Love it!!! Best source to have in the business. Pros The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable. Cons It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier. Review Source Response from TextMagic January 29, 2019 Thank you for sharing your feedback. We will definitely consider implementing the described feature in the future. If you have any additional questions or requests, please send them to support@textmagic.com and we will gladly assist you further. VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 2+ years ### "Es muy completa." July 20, 2023 4.0 Pros Es una excelente herramienta, es intuitiva y su interfas grafica es muy buena, en si es un aplicativo muy completo. Cons hasta el dia que no he encontrado ninguna falla. Review Source SS Sandra S. Project Director/Trainer Research Used the software for: 2+ years ### "Love Text Magic!!!" February 15, 2023 5.0 Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great! Pros Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs! Cons Not a thing! Very happy with the program... Reason for choosing Textmagic Someone recommended it to us Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "An Amazing SMS Marketing Software " February 8, 2024 5.0 Pros I like the mobile marketing features It comes with amazing SMS Marketing and SMS survey capabilities Cons With Textmagic. we have had it easy handling SMS Marketing. No issues. Review Source AD Andrew D. Owner Machinery Used the software for: 2+ years ### "Owner" December 14, 2022 5.0 We send messages; we get replays... in our email inbox. It is just fantastic. Pros We found it very easy to set up setting SMS by email from our workshop management software. Cons Nothing so far. Everything just works fine. Reason for choosing Textmagic So easy to implement. Review Source Ger K. Co-owner Computer Software Used the software for: 2+ years ### "Very relyable software for sending SMS through e-mail, we endorse it to all our customers." July 24, 2018 5.0 happy customers Pros Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years Cons It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options. Review Source YHL Yann Holger L. Owner Hospitality Used the software for: 1-2 years ### "Missing features, app difficult to use" November 6, 2023 3.0 Pros Nothing in particular, Just need to work with it. Cons Missing search function in chats. Lazy support. Reason for choosing Textmagic cheap offer at the start, then became way more expensive Review Source Response from TextMagic December 6, 2023 Thank you for your feedback. We're working on enhancing the app, including adding a search function in chats. Your comments on our support and pricing are noted and we're actively addressing these issues. We value your input and are committed to improvement. AB Albert B. ASM Automotive Used the software for: 1-2 years ### "TextMagic makes our service better!" March 28, 2023 5.0 excellent both in overall operation and customer service has been very good Pros ease of use and able to monitor user usage Cons at times can be a little slow when submitting and receiving messages Review Source Similar Products Featured ## Related categories [SMS Survey](https://www.capterra.com/sms-survey-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.