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EasyCall Cloud is an all-in-one online software solution for Call Centers - Contact center, offering scalability and flexibility. It provides transparent pricing and easy management of tasks, voice recharges, geographic numbers, and inbound channels. The platform ensures ready-to-use VoIP lines with competitive rates for national and international calls over landlines and mobiles. Key Features: Unlimited VoIP Lines: Advanced VoIP capabilities. Omnichannel Support: Engage customers via SMS, FAX, email, social media, and chatbots. Inbound & Outbound Solutions: Handle calls with predictive dialers and real-time reporting. Third-Party Integrations: Integrate with CRM systems. Data Security: GDPR compliant with cloud encryption. Cost-Effective: No hardware costs, "pay as you go" pricing, no annual commitments. Simplify and enhance your contact center operations with EasyCall Cloud.
Provider
easy4cloud
Located In
Italy
Foundation
2011
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Documentation, Webinars
Support
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.
Content Source: EasyCall Cloud
Based on other buyer's searches, these are the products that could be a good fit for you.
EasyCall Cloud Reviews
Pros
It is software with ease to make and receive calls.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
Cons
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I think it should be improved, the reporting part was the only negative point I found.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
"EasyCall Rating"
Pros: It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.
Cons: When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.
"Programma perfetto per la gestione delle chiamate"
Pros: Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate.
Cons: Non abbiamo riscontrato particolare svantaggi per il software.
"Connection management tool"
Pros: The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.
Cons: It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure
"Impresión en meses iniciales"
Overall: Estamos satisfechos si bien no hemos llegado a probar la herramienta con un volumen alto de asesores
Pros: Su sencillez a la hora de configurar puestos y el soporte, concretamente, Ezequiel
Cons: La no discriminación de contestadores en la emisión de llamadas y la limitación en geográficos
"Freedom for your business"
Pros: The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.
Cons: The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
