Who Uses This Software?

Small to large callcenters, inbound - outbound teleselling - outbund telemarketing


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • easy4cloud
  • www.easycallcloud.com/en/
  • Founded 2011
  • United Kingdom

About Easycall Cloud

EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata. EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles.


Easycall Cloud Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Easycall Cloud Reviews


Easy to Use Contact center solution

Dec 08, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple Web based contact centre solution with in built reporting and Data management tools which allow easy access to key functionality. Only downside is functionality often lacks some customisation options and service desk response can be slow in response and resolution of issues