WatsON

Easycall Cloud

3 / 5 1 review

Who Uses This Software?

Small to large callcenters, inbound - outbound teleselling - outbund telemarketing


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • WatsON
  • www.easycallcloud.com
  • Founded 2011
  • Italy

About Easycall Cloud

Call center solution with features such as campaign management, predictive dialer, and appointment scheduling.


Easycall Cloud Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

Easycall Cloud Reviews


Easy to Use Contact center solution

Dec 08, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple Web based contact centre solution with in built reporting and Data management tools which allow easy access to key functionality. Only downside is functionality often lacks some customisation options and service desk response can be slow in response and resolution of issues