--- title: "EasyCall Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EasyCall Cloud Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/147346/Easycall-Cloud/" page_type: "product" language: "en" --- # EasyCall Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EasyCall Cloud ## What is EasyCall Cloud? EasyCall Cloud is an all-in-one online software solution for Call Centers - Contact center, offering scalability and flexibility. It provides transparent pricing and easy management of tasks, voice recharges, geographic numbers, and inbound channels. The platform ensures ready-to-use VoIP lines with competitive rates for national and international calls over landlines and mobiles. Key Features: Unlimited VoIP Lines: Advanced VoIP capabilities. Omnichannel Support: Engage customers via SMS, FAX, email, social media, and chatbots. Inbound & Outbound Solutions: Handle calls with predictive dialers and real-time reporting. Third-Party Integrations: Integrate with CRM systems. Data Security: GDPR compliant with cloud encryption. Cost-Effective: No hardware costs, "pay as you go" pricing, no annual commitments. Simplify and enhance your contact center operations with EasyCall Cloud. ## What is EasyCall Cloud used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €25 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EasyCall Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.easycallcloud.com/en/&name=EasyCall Cloud) ## EasyCall Cloud Overview Updated August 2026 AI summary EasyCall Cloud provides cloud-based call center and contact center software for organizations of all sizes, supporting both inbound and outbound operations. It features automatic call distribution, IVR, call logging, recording, and monitoring, along with auto and predictive dialers, CRM integration, and multi-channel communication. Deployable on web and mobile platforms, it also offers API access and integrations with Telegram and Zapier. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EasyCall Cloud 4.4 (17) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €25 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.4 (885) Value For Money 4.8 (12) Value For Money 4.3 (796) Customer Service 4.6 (13) Customer Service 4.1 (816) ## EasyCall Cloud alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (689)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159578/CallHippo/) [View all alternatives](https://www.capterra.com/p/147346/Easycall-Cloud/alternatives/) ## FAQs about EasyCall Cloud Overview ### Which roles and teams benefit most from EasyCall Cloud? EasyCall Cloud is most used by executives, service desk teams, and sales leaders who need reliable call handling and performance visibility. CEOs, CTOs, and operations managers use it to oversee communications, while helpdesk staff, service leaders, SDRs, and analysts rely on it to manage support workflows, outbound calls, and process monitoring. Answer based on 16 reviews Overview ### What company size and specific industries is EasyCall Cloud built for? EasyCall Cloud is designed for small to large call centers and contact centers that handle inbound and outbound telesales and telemarketing. It fits organizations of varying sizes that need software for sales-focused calling operations across these service areas. Features and Usability ### What are the key features of EasyCall Cloud? EasyCall Cloud offers call center management, inbound and outbound call center tools, and routing features such as automatic call distribution, IVR, and automated routing. It also includes dialers like auto-dialer, predictive dialer, and power dialer, plus call recording, reporting, CRM, and multi-channel communication. Integrations ### Which third-party tools and platforms does EasyCall Cloud integrate with? EasyCall Cloud integrates with Telegram and Zapier. These connections cover messaging and automation, letting teams link call workflows with chat notifications or expand connectivity to other apps through Zapier. Getting Started and Support ### What training and onboarding options does EasyCall Cloud offer? EasyCall Cloud provides live online sessions, webinars, and documentation for team training and onboarding. Live online sessions support guided instruction, webinars allow group learning and presentations, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does EasyCall Cloud offer? EasyCall Cloud provides email/help desk, FAQ/forum, phone support, and chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed. ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) EasyCall Cloud supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Multi-Channel Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Call Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Campaign Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results EasyCall Cloud 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.8 (12) Basic €25.00 Per User,Per Month Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (13) 4.6 Based on 13 reviews ## User reviews Overall rating 4.4 Based on 17 reviews Filter by rating 5(11) 4(3) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Senior SDR Computer Software ### "Fast, Easy to Use, and Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2025 My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team. Pros EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother. Cons I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gianni D. Sales Manager Wireless ### "Programma perfetto per la gestione delle chiamate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2024 Pros Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate. Cons Non abbiamo riscontrato particolare svantaggi per il software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JA Julio A. Dirección de Operaciones Telecommunications ### "Impresión en meses iniciales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 30, 2022 Estamos satisfechos si bien no hemos llegado a probar la herramienta con un volumen alto de asesores Pros Su sencillez a la hora de configurar puestos y el soporte, concretamente, Ezequiel Cons La no discriminación de contestadores en la emisión de llamadas y la limitación en geográficos Reasons for choosing EasyCall Cloud Nivel medio precio vs prestaciones Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Melisa F. Ceo Marketing and Advertising ### "Si tuviese que volver a contratar sus servicios lo haria" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 15, 2022 Muy satisfactoria Pros La facilidad de manejo y cómo solventaban las dudas Cons Algunas funciones específicas de sacar listados Reasons for choosing EasyCall Cloud Me encajo todo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Maria S. Operatrice Marketing and Advertising ### "Eccellenza " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2022 Pros Lavoro da 15 anni nel mondo call center. Ho avuto modo di valutare diversi crm. A mio avviso Easy è uni dei più validi Cons Fino ad ora nessun problema. Molto semplice nell'utilizzo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Jaime R. Gerente Telecommunications ### "Software perfecto a nuestras necesidades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2022 Pros Software fácil de usar y muy completo, perfecto para el uso que le damos Cons De momento estoy en pruebas y no podría decir Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Alberto G. CEO Professional Training & Coaching ### "Versatile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2020 Pros Il software è completo e adattabile alle diverse esigenze. E all'occorrenza è possibile chiedere delle personalizzazioni. Cons Al momento non ho riscontrato particolari problemi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VD Valentino D. CTO Information Technology and Services ### "Easycall Easy4all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2020 Il setup up iniziale non è complesso ma richiede un pò di attenzione. Superata la fase di setup è tutto molto intuitivo. Pros Il software presenta molte funzionalità ed un elevato grado di personalizzazione. L'interfaccia Operatore è lineare e facile da utilizzare. Cons La reportistica è ampia e dettagliata ma potrebbe essere migliorato l'accesso da mobile. Reasons for choosing EasyCall Cloud Easycall ricopriva i requisiti raccolti, inoltre essendo in cloud è possibile modulare il costo in funzione del carico di lavoro ed eliminare costi fissi di infrastruttura. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Carmelo M. CEO Information Technology and Services ### "Freedom for your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2020 Pros The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow. Cons The missing feature is the mobile version of the software (but i think the first release is planned in the very near future). Reasons for choosing EasyCall Cloud Is an all-in-one solution completely cloud and web based Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VA Vincenzo A. CEO Marketing and Advertising ### "Affidabile e semplice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2020 Pros Il software è molto semplice da utilizzare. Puntuale nella reportistica. COnsigliato sia per teleselling che per telemarketing Cons La configurazione iniziale non è immediata ma con l'aiuto del supporto tecnico siamo riusciti a configurare tutto in brevissimo tempo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/147346/Easycall-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.