# EasyCall Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is EasyCall Cloud the right Call Center solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147346/Easycall-Cloud/reviews

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EasyCall Cloud

4.4 (17)

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Last updated March 13th, 2026

# Reviews of EasyCall Cloud

Ease of use

4.8

Customer Service

4.6

## Showing most helpful reviews

Showing 1-17 of 17 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Querobim D.  
Service Desk Operator Pl  
Information Technology and Services  
Used the software for: 2+ years

### "EasyCall Rating"

December 26, 2019

5.0

Pros

It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.

Cons

When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.

Review Source

VR

Verified Reviewer  
Senior SDR  
Computer Software  
Used the software for: 6-12 months

### "Fast, Easy to Use, and Reliable"

August 26, 2025

4.0

My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team.

Pros

EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother.

Cons

I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay.

Review Source

Diogo T.  
Helpdesk  
Telecommunications  
Used the software for: 2+ years

### "Connection management tool"

July 16, 2019

2.0

Pros

The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.

Cons

It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure

Review Source

GD

Gianni D.  
Sales Manager  
Wireless  
Used the software for: 6-12 months

### "Programma perfetto per la gestione delle chiamate"

July 10, 2024

5.0

Pros

Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate.

Cons

Non abbiamo riscontrato particolare svantaggi per il software.

Review Source

CM

Carmelo M.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Freedom for your business"

May 7, 2020

5.0

Pros

The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.

Cons

The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).

Reason for choosing EasyCall Cloud

Is an all-in-one solution completely cloud and web based

Review Source

Filipe P.  
Service leader  
Information Technology and Services  
Used the software for: 2+ years

### "Easycall Cloud Evaluation"

December 26, 2019

5.0

Pros

I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.

Cons

I think it should be improved, the reporting part was the only negative point I found.

Review Source

Melquisedeque S.  
Helpdesk  
Government Administration  
Used the software for: 1-2 years

### "A not so easy solution"

November 26, 2019

3.0

Pros

Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.

Cons

The main issues are with Java and compatibility

Review Source

EC

Emanuelle C.  
Metrics and process analyst  
Information Technology and Services  
Used the software for: 2+ years

### "My Easy call"

December 26, 2019

5.0

Pros

I used the software to make calls, make conferences and this facilitates the work in a way to speed up the work in attendance.

Cons

So far I have not found any problems in the software.

Review Source

Magno B.  
ServiceDesk Jr  
Information Technology and Services  
Used the software for: 1-2 years

### "Excelente software EasyCall"

November 20, 2019

4.0

I use the tool at work day by day, facilitating contact and support with the customer for call resolution.

Pros

I liked the ease of use, switching calls, conferences, call transfers, time recording, etc.

Cons

I've had problems with java, but rarely.

Review Source

JS

James S.  
  
  
Used the software for:

### "Easy to Use Contact center solution"

December 8, 2016

3.0

Simple Web based contact centre solution with in built reporting and Data management tools which allow easy access to key functionality. Only downside is functionality often lacks some customisation options and service desk response can be slow in response and resolution of issues

Review Source

VA

Vincenzo A.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Affidabile e semplice"

April 30, 2020

5.0

Pros

Il software è molto semplice da utilizzare. Puntuale nella reportistica. COnsigliato sia per teleselling che per telemarketing

Cons

La configurazione iniziale non è immediata ma con l'aiuto del supporto tecnico siamo riusciti a configurare tutto in brevissimo tempo.

Review Source

VD

Valentino D.  
CTO  
Information Technology and Services  
Used the software for: 6-12 months

### "Easycall Easy4all"

May 8, 2020

5.0

Il setup up iniziale non è complesso ma richiede un pò di attenzione. Superata la fase di setup è tutto molto intuitivo.

Pros

Il software presenta molte funzionalità ed un elevato grado di personalizzazione. L'interfaccia Operatore è lineare e facile da utilizzare.

Cons

La reportistica è ampia e dettagliata ma potrebbe essere migliorato l'accesso da mobile.

Reason for choosing EasyCall Cloud

Easycall ricopriva i requisiti raccolti, inoltre essendo in cloud è possibile modulare il costo in funzione del carico di lavoro ed eliminare costi fissi di infrastruttura.

Review Source

AG

Alberto G.  
CEO  
Professional Training & Coaching  
Used the software for: 2+ years

### "Versatile"

May 25, 2020

5.0

Pros

Il software è completo e adattabile alle diverse esigenze. E all'occorrenza è possibile chiedere delle personalizzazioni.

Cons

Al momento non ho riscontrato particolari problemi

Review Source

MF

Melisa F.  
Ceo  
Marketing and Advertising  
Used the software for: 6-12 months

### "Si tuviese que volver a contratar sus servicios lo haria"

July 15, 2022

5.0

Muy satisfactoria

Pros

La facilidad de manejo y cómo solventaban las dudas

Cons

Algunas funciones específicas de sacar listados

Reason for choosing EasyCall Cloud

Me encajo todo

Review Source

JA

Julio A.  
Dirección de Operaciones  
Telecommunications  
Used the software for: Less than 6 months

### "Impresión en meses iniciales"

December 30, 2022

4.0

Estamos satisfechos si bien no hemos llegado a probar la herramienta con un volumen alto de asesores

Pros

Su sencillez a la hora de configurar puestos y el soporte, concretamente, Ezequiel

Cons

La no discriminación de contestadores en la emisión de llamadas y la limitación en geográficos

Reason for choosing EasyCall Cloud

Nivel medio precio vs prestaciones

Review Source

MS

Maria S.  
Operatrice  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Eccellenza "

July 9, 2022

5.0

Pros

Lavoro da 15 anni nel mondo call center. Ho avuto modo di valutare diversi crm. A mio avviso Easy è uni dei più validi

Cons

Fino ad ora nessun problema. Molto semplice nell'utilizzo

Review Source

JR

Jaime R.  
Gerente  
Telecommunications  
Used the software for: Less than 6 months

### "Software perfecto a nuestras necesidades"

July 7, 2022

5.0

Pros

Software fácil de usar y muy completo, perfecto para el uso que le damos

Cons

De momento estoy en pruebas y no podría decir

Review Source

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