# EasyCall Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EasyCall Cloud the right Call Center solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147346/Easycall-Cloud/reviews --- EasyCall Cloud 4.4 (17) [View alternatives](https://www.capterra.com/p/147346/Easycall-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EasyCall Cloud Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Querobim D. Service Desk Operator Pl Information Technology and Services Used the software for: 2+ years ### "EasyCall Rating" December 26, 2019 5.0 Pros It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts. Cons When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience. Review Source VR Verified Reviewer Senior SDR Computer Software Used the software for: 6-12 months ### "Fast, Easy to Use, and Reliable" August 26, 2025 4.0 My overall experience with EasyCall Cloud has been very positive. The platform is easy to use, fast, and reliable for daily operations. Even when small issues came up, the support team was quick to resolve them, which gave me confidence in the service. It has saved me time, improved efficiency, and made communication smoother across the team. Pros EasyCall Cloud is very intuitive and quick to set up. The interface is straightforward, which makes it easy for new users to get started without a steep learning curve. Tasks that normally take longer with traditional systems can be completed in just a few clicks, and call quality remains consistent even when moving fast. This combination of simplicity and speed saves time for the team and makes day-to-day operations much smoother. Cons I experienced a few small bugs in the beginning, but the support team responded quickly and solved them without delay. Review Source Diogo T. Helpdesk Telecommunications Used the software for: 2+ years ### "Connection management tool" July 16, 2019 2.0 Pros The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities. Cons It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure Review Source GD Gianni D. Sales Manager Wireless Used the software for: 6-12 months ### "Programma perfetto per la gestione delle chiamate" July 10, 2024 5.0 Pros Utilizziamo questo software da diversi mesi e posso affermare con certezza che ha trasformato radicalmente la nostra gestione delle chiamate, sia per il servizio clienti che per il nostro reparto vendite. L'efficienza e la facilità d'uso del programma hanno semplificato notevolmente le nostre operazioni quotidiane, migliorando la nostra produttività e la soddisfazione dei clienti. Inoltre, l'assistenza clienti fornita è impeccabile: sempre disponibile, competente e pronta a risolvere qualsiasi problema in tempi rapidissimi. Consiglierei questo software a chiunque cerchi una soluzione affidabile e di alta qualità per la gestione delle chiamate. Cons Non abbiamo riscontrato particolare svantaggi per il software. Review Source CM Carmelo M. CEO Information Technology and Services Used the software for: 2+ years ### "Freedom for your business" May 7, 2020 5.0 Pros The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home. The web user interface is very easy to use for everyone. The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow. Cons The missing feature is the mobile version of the software (but i think the first release is planned in the very near future). Reason for choosing EasyCall Cloud Is an all-in-one solution completely cloud and web based Review Source Filipe P. Service leader Information Technology and Services Used the software for: 2+ years ### "Easycall Cloud Evaluation" December 26, 2019 5.0 Pros I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface. Cons I think it should be improved, the reporting part was the only negative point I found. Review Source Melquisedeque S. Helpdesk Government Administration Used the software for: 1-2 years ### "A not so easy solution" November 26, 2019 3.0 Pros Ease of use is the main feature of the tool. Great care is taken to develop a good user experience. Cons The main issues are with Java and compatibility Review Source EC Emanuelle C. Metrics and process analyst Information Technology and Services Used the software for: 2+ years ### "My Easy call" December 26, 2019 5.0 Pros I used the software to make calls, make conferences and this facilitates the work in a way to speed up the work in attendance. Cons So far I have not found any problems in the software. Review Source Magno B. ServiceDesk Jr Information Technology and Services Used the software for: 1-2 years ### "Excelente software EasyCall" November 20, 2019 4.0 I use the tool at work day by day, facilitating contact and support with the customer for call resolution. Pros I liked the ease of use, switching calls, conferences, call transfers, time recording, etc. Cons I've had problems with java, but rarely. Review Source JS James S. Used the software for: ### "Easy to Use Contact center solution" December 8, 2016 3.0 Simple Web based contact centre solution with in built reporting and Data management tools which allow easy access to key functionality. Only downside is functionality often lacks some customisation options and service desk response can be slow in response and resolution of issues Review Source VA Vincenzo A. CEO Marketing and Advertising Used the software for: 2+ years ### "Affidabile e semplice" April 30, 2020 5.0 Pros Il software è molto semplice da utilizzare. Puntuale nella reportistica. COnsigliato sia per teleselling che per telemarketing Cons La configurazione iniziale non è immediata ma con l'aiuto del supporto tecnico siamo riusciti a configurare tutto in brevissimo tempo. Review Source VD Valentino D. CTO Information Technology and Services Used the software for: 6-12 months ### "Easycall Easy4all" May 8, 2020 5.0 Il setup up iniziale non è complesso ma richiede un pò di attenzione. Superata la fase di setup è tutto molto intuitivo. Pros Il software presenta molte funzionalità ed un elevato grado di personalizzazione. L'interfaccia Operatore è lineare e facile da utilizzare. Cons La reportistica è ampia e dettagliata ma potrebbe essere migliorato l'accesso da mobile. Reason for choosing EasyCall Cloud Easycall ricopriva i requisiti raccolti, inoltre essendo in cloud è possibile modulare il costo in funzione del carico di lavoro ed eliminare costi fissi di infrastruttura. Review Source AG Alberto G. CEO Professional Training & Coaching Used the software for: 2+ years ### "Versatile" May 25, 2020 5.0 Pros Il software è completo e adattabile alle diverse esigenze. E all'occorrenza è possibile chiedere delle personalizzazioni. Cons Al momento non ho riscontrato particolari problemi Review Source MF Melisa F. Ceo Marketing and Advertising Used the software for: 6-12 months ### "Si tuviese que volver a contratar sus servicios lo haria" July 15, 2022 5.0 Muy satisfactoria Pros La facilidad de manejo y cómo solventaban las dudas Cons Algunas funciones específicas de sacar listados Reason for choosing EasyCall Cloud Me encajo todo Review Source JA Julio A. Dirección de Operaciones Telecommunications Used the software for: Less than 6 months ### "Impresión en meses iniciales" December 30, 2022 4.0 Estamos satisfechos si bien no hemos llegado a probar la herramienta con un volumen alto de asesores Pros Su sencillez a la hora de configurar puestos y el soporte, concretamente, Ezequiel Cons La no discriminación de contestadores en la emisión de llamadas y la limitación en geográficos Reason for choosing EasyCall Cloud Nivel medio precio vs prestaciones Review Source MS Maria S. Operatrice Marketing and Advertising Used the software for: Less than 6 months ### "Eccellenza " July 9, 2022 5.0 Pros Lavoro da 15 anni nel mondo call center. Ho avuto modo di valutare diversi crm. A mio avviso Easy è uni dei più validi Cons Fino ad ora nessun problema. Molto semplice nell'utilizzo Review Source JR Jaime R. Gerente Telecommunications Used the software for: Less than 6 months ### "Software perfecto a nuestras necesidades" July 7, 2022 5.0 Pros Software fácil de usar y muy completo, perfecto para el uso que le damos Cons De momento estoy en pruebas y no podría decir Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.