InTheChat

InTheChat

4 / 5 1 review

Who Uses This Software?

Enterprise-level companies use ITC for sales, marketing, customer service, and internal communications. Verticals include: banking, investment, retail, hospitality, insurance, travel, health and more.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • InTheChat
  • inthechat.com
  • Founded 2010
  • Canada

About InTheChat

ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots.


InTheChat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

InTheChat Reviews


Great intercompany relations

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Since the onset of our relationship with John and his team he has consistently been a very involved business partner. Ensuring that the needs of our company were always at the forefront of future developments and consistently being present to solicit feedback and opinions about the software.

The ITC team has always closely aligned with our customer centric model and worked to help facilitate our customer interactions online.