Who Uses This Software?

Professional service organizations intending to achieve knowledge management and self-service success with world-leading solutions and best practice methods.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ComAround
  • www.comaround.com
  • Founded 1999
  • Sweden

About ComAround Knowledge

ComAround Knowledge is an easy-to-use knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow. ComAround Knowledge is cloud based and integrates with ITSM solutions with ComAround Connect. ComAround has already helped thousands of service organizations improve their technology to achieve knowledge management and self-service success.


ComAround Knowledge Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ComAround Knowledge Reviews Recently Reviewed!


A good, simple to use tool with an excellent user Interface for shift-left of support.

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Cons: Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

With focus on knowledge

Aug 30, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very stable and alway developing

Cons: There is still room for improvement when it comes to the statistic/report part of the software.

Overall: An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Recommendations to other buyers: The support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.

A great way to share knowledge and save time for our users and support.

Apr 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons: It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

Overall: Information is available 24/7 easy to find and use.

Good uptime on websight, easy to manage

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Cons: Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

Overall: Easy for our users to find information and instructions at the same Place.

Greate tool !!

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

ComAround review

Sep 13, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons: If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Overall: It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Fast and easy to publish and edit articles once you are familiar with the system

Apr 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.

Cons: A new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data

Overall: One Place for the whole organization to gather all IT-related how-tos

A powerful solution for every company

Aug 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Nice interface, easy to use, logically built.

Cons: Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.

Overall: It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.

Recommendations to other buyers: Defently a good solution for every organization who needs to be more efficient.

Excellent Tool

Oct 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

Walter Review

Sep 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Cons: The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Overall: User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Vendor Response

by ComAround on October 27, 2016

Thank you for your review Dennis.

We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016.

Per Strand, CEO ComAround

Great help to deliver service quality

Oct 28, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Great system addon to quickly gain knowledge where it is best used.

Gives you an edge to add help to your staff as well as your customers, with quality.