ComAround Knowledge Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About ComAround Knowledge

ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. Customer Support and Service Desks solves problems faster, handles increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience. Learn more about ComAround Knowledge

Showing Most Helpful

Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jörgen J.
Operational Process Lead, Knowledge Management
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 27, 2018

“A good, simple to use tool with an excellent user Interface for shift-left of support. ”

ProsEasy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.
ConsAlthough there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.
Reviewer Source 
Source: Capterra
April 27, 2018
Daniel W.
Servicedesk Manager
Food & Beverages, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
August 30, 2016

“With focus on knowledge”

OverallAn easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.
ProsEasy to use, very stable and alway developing
ConsThere is still room for improvement when it comes to the statistic/report part of the software.
Recommendations to other buyersThe support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.
Source: Capterra
August 30, 2016
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 25, 2018

“A great way to share knowledge and save time for our users and support. ”

OverallInformation is available 24/7 easy to find and use.
ProsEasy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.
ConsIt's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.
Reviewer Source 
Source: Capterra
April 25, 2018
Jonny S.
IT Support Manager
Business Supplies and Equipment, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 25, 2018

“Good uptime on websight, easy to manage”

OverallEasy for our users to find information and instructions at the same Place.
ProsEasy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.
ConsLacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.
Reviewer Source 
Source: Capterra
April 25, 2018
Tony B.
IT manager
Consumer Goods, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 6, 2016

“Greate tool !!”

OverallVery helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.
Source: Capterra
September 6, 2016
Eva S.
IT Technician
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
September 13, 2016

“ComAround review”

OverallIt is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.
ProsI really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.
ConsIf you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.
Source: Capterra
September 13, 2016
Karin P.
IT teacher
Government Administration, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 27, 2018

“Fast and easy to publish and edit articles once you are familiar with the system”

OverallOne Place for the whole organization to gather all IT-related how-tos
ProsEasy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.
ConsA new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data
Reviewer Source 
Source: Capterra
April 27, 2018
Björn L.
Utbildningsledare
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 29, 2016

“A powerful solution for every company”

OverallIt is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.
ProsNice interface, easy to use, logically built.
ConsSometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.
Recommendations to other buyersDefently a good solution for every organization who needs to be more efficient.
Source: Capterra
August 29, 2016
Lisa B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
October 25, 2016

“Excellent Tool”

OverallComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.
Source: Capterra
October 25, 2016
Dennis O.
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
September 6, 2016

“Walter Review”

OverallUser friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements
ConsThe worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Vendor Response

By ComAround on October 27, 2016
Thank you for your review Dennis. We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016. Per Strand, CEO ComAround
Source: Capterra
September 6, 2016
Anders W.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Source: Capterra
October 28, 2016

“Great help to deliver service quality”

OverallGreat system addon to quickly gain knowledge where it is best used. Gives you an edge to add help to your staff as well as your customers, with quality.
Source: Capterra
October 28, 2016