# LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LEAP the right Law Practice Management solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147413/LEAP/reviews --- LEAP 4.3 (542) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Reviews of LEAP Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews SS Scott S AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The Forms and Templates function makes it very easy to create automated documents, especially with the clause library feature, I am able to automate documents but still have the ability to tailor each document to the specifics of the case - basically automated without being reduced to a boilerplate document.“ March 13, 2026 Amrinder S Business ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps.“ February 24, 2026 Grace W Senior SolicitorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “LEAP provides an all-in-one practice management system that integrates matter management, document automation, time recording, and billing.“ March 11, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame.“ March 20, 2026 KB Karen B Practice ManagerLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Its clear layout, logical workflows and integrated tools make it easy to navigate, locate information and complete everyday tasks such as managing matters, sending emails, saving documents and recording time.“ March 11, 2026 TR Trafford R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “My one complaint is that I cannot drag any attachments from emails directly through to my LEAP matter, I have to save the document separately onto file explorer or save it directly onto the matter and it's roughly 30 seconds longer.“ February 24, 2026 JB Julie B Conveyancing AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is well designed for legal professionals and provides a comprehensive set of tools for managing matters, documents, and billing within one system love it.“ March 5, 2026 OA Olivia A Law Clerk and Executive AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 542 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James B. Founding Attorney Law Practice Used the software for: 1-2 years ### "LEAP is for me." March 12, 2026 4.0 I have to admit the learning curve was steep for me personally. However, when I figured out how to build my forms and documents and ensure I had my data entered, LEAP really showed its versatility and power. It returned hours to me in my practice and as a solo that meant a I could concentrate more on lawyering and marketing and less on admin. Pros It is feature rich practice management software. I did not realize how much time it was going to save me until I really learned how to use it. Once the firm templates, memos, documents even emails were built the day to day time wasting tasks went away. Once client data is entered communication is a joy as all forms, documents and really anything with data can be prefilled for you. Having my billing and accounting under the same umbrella and connected to Quickbooks is just a pleasure as well as a time saver. Cons There are a few items that are clunky, like no middle name or initial block. There is a limited amount of customization and no CRM. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Initially due to the integration with WealthCounsel. Review Source Response from LEAP Legal Software March 17, 2026 Hello James, thank you for taking the time to leave a review. It’s great to hear that after learning the software, LEAP began saving you a meaningful amount of time. We’re also glad to know that features like document automation, billing, and integrated accounting tools are helping with your day-to-day work. Thank you as well for highlighting areas where you’d like to see additional functionality. We’ll be sure to share your comments with our team internally. Thanks again for being a LEAP client. SC Samantha C. Reception and Administration Law Practice Used the software for: 2+ years ### "The Administrative Point of View" March 27, 2026 4.0 Good, on the basis that I had been moved from a well functioning old system. I have had plenty of support along the way and am now settled and very happy to come in every day and do the work I am paid to do with LEAP by my side. Pros There is always help when needed and every one is friendly and patient. Any technical problems or training is easy to access, when ever needed. My recent training being a prime example and led by the most accommodating, friendly, patient and engaging \[sensitive content hidden\]. The system can hold much more information than ever needed, which is always a plus and covers all angles of work in the legal industry. It is fairly easy to learn and easy on the eye when multitasking with the many clients. Easy to amend, delete or add files or documents and has a good relationship with outlook. Cons I work on the administration side, so it can be a little more of a runaround when trying to do simple tasks within this area of work. It can be a little tricky doing simple maneuvers, such as merging or maneuvering clients, documents or files. I usually have to work directly through the Client Card on LEAP unlike the Fee Earners working through Matters. I have found that for storing physical Deeds and Documentation with a LEAP reference, is not so easy to follow and also clear labels are not produced automatically. The LEAP Reference is not as efficient for the many paper documents needed to be stored long and short term. There could be another way is any other way that I have not yet discovered. I am fully aware that there is so much more to LEAP than I know already or will ever need to use. Every day's a school day, so much more to grasp even after 3 years. I am open to offers/ideas of any other reference storing methods on LEAP. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) New business owners & partners. Systems changed to suit. Review Source VR Verified Reviewer Partner Law Practice Used the software for: 2+ years ### "Powerfull Tools, needs a better user interface." March 20, 2026 3.0 Overall, I miss the old divorcemate compared to LEAP. While LEAP is very powerful software, it takes a lot of work to be able to use it to its full potential because so many things seem hidden or hard to find, and the tutorials aren't very helpful. Pros LEAP has a lot of advantages, namely that it combines document and matter management, time keeping, and billing into one tool. There are a lot of really helpful features, particularly the ability to design and personalize templates that function a lot like mail merge in office. I also really enjoy the divorcemate cloud integration. Cons When we started with LEAP, it often felt like we were beta testing software that was already supposed to be finished. The software is really buggy. It doesn't integrate well with Microsoft Office and the integrations often cause random errors or crashing with microsoft word. I've had to completely uninstall and reinstall the app several times when it seems to get 'stuck' or won't update properly for random reasons - for example, new matters won't show up when I login and only appear when searching archived matters as well. I don't like that I can't open multiple windows in the matter; it makes it cumbersome to move documents between various folders. It also struggles if you have a weaker internet connection. I don't find the software particularly intuitive - many of the tools are not where you would expect them to be. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP was an integrated all in one solution, and was taking over divorcemate. To keep divorcemate we functionally had to switch to LEAP, we didn't necessarily want to. Review Source Response from LEAP Legal Software April 1, 2026 Hello, Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that LEAP’s all-in-one functionality and features like document automation have been valuable to your practice. If you’re open to it, we’d really like to assist further and ensure your system is running smoothly. Please contact your Client Success Manager, or client-success@leaplegalsoftware.ca, so we can investigate and provide targeted support. Santorini R. Associate Attorney Law Practice Used the software for: 2+ years ### "LEAP is Fantastic!" March 10, 2026 5.0 Overall, my experience with LEAP has been phenomenal. I think their Client Specialists (especially \[sensitive content hidden\], who is assigned to us) are incredibly knowledgeable and great at explaining various features and how we can apply them to our firm. This application is extremely powerful and can do a ton of things. It is extremely customizable which is fantastic for firms of all sizes, practice areas, and workflows. I cannot recommend enough giving this software a try. Pros Their Customer Support is truly incredible. They are always there for you when you need it. Any questions or issues I had, they were ready to work with me to find a solution. Their client managers are very knowledgeable and will collaborate with you to find specific solutions to make your day to day work more efficient by showing you features related to how you already use the software. The software is extremely comprehensive and laid out well. There are tons of bells and whistles for firms of all sizes and needs. I truly love the document automation. It's extremely helpful to have most of the information pulled from contact cards and other fields within a matter. I also love that I can edit letters and documents to create my own automated letters. It saves a ton of time. Cons You do need to be pretty proficient at understanding Word processing and formatting a document. I would say you need to be slightly above proficient to create your own templates, whether letters, forms, or invoices. There are some aspects of template creating that I cannot do because I don't know how to write javascript. It's a whole section of the application that I can't even tap into. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP felt more comprehensive than what we were using previously. Review Source Response from LEAP Legal Software March 13, 2026 Hello Santorini, thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with our client success team! We are glad that you’re seeing a lot of value from LEAP’s document automation capabilities, too. Thank you for being a LEAP client and giving us the opportunity to work with your firm. Alexandra G. Partner and Lawyer Law Practice Used the software for: 1-2 years ### "BC family law–specific breakdown of pros and cons of LEAP Legal Software" March 24, 2026 4.0 LEAP is a strong option for BC family lawyers if you want an all-in-one system with solid DivorceMate integration and are prepared to invest time in setup and training. If you’re looking for something more intuitive or flexible out of the box, it may not be the best fit. Overall: powerful, but not plug-and-play. Pros LEAP’s biggest strength is its integration with DivorceMate. For family law in BC, that’s a major advantage. It streamlines support calculations, agreements, and court forms in a way that reduces jumping between systems. The all-in-one structure (matter management, billing, document automation) is also appealing, especially for small firms trying to keep everything centralized. Document automation and precedents can save a lot of time once everything is set up properly. Routine documents like separation agreements and correspondence become much faster to produce. Support is generally responsive, and onboarding resources are there if you’re willing to invest the time. Cons The learning curve is real. LEAP is not particularly intuitive at the start, and getting your workflows and templates running smoothly can take significant effort. Customization can feel limited or cumbersome unless you’re well-trained in the system. There are also occasional performance issues such as lag, glitches, or things not saving properly - which can be frustrating in a busy practice. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We opened a new firm and really wanted Divorcemate. Review Source Response from LEAP Legal Software April 1, 2026 Hello Alexandra, Thank you for your detailed and thoughtful review. We’re pleased to hear that Divorcemate in LEAP and its all-in-one functionality are supporting your family law practice in BC. It’s great to know that features like document automation and precedents are helping improve efficiency once set up. We also appreciate your honest feedback regarding the learning curve. LEAP is designed to support a wide range of legal workflows, and we appreciate that this can require an initial investment of time to fully optimize. If there’s any way we can improve your experience with LEAP legal software, please contact your Client Success Manager or client-success@leaplegalsoftware.ca for a discussion. Ann E. Attorney Legal Services Used the software for: 2+ years ### "Leap as an important tool for practice management" March 23, 2026 5.0 Very good. The support is excellent; she has gotten me back on track promptly an efficiently. Billing system works well. Pros Consolidating all case files into one platform. It also makes it easy to look in other attorney's files if they are out of the office and the client needs help. Cons Sometimes templates are hard to work with as far as formatting. I need to count on my paralegal to revise and format. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Leap had more to offer, and good review for support. Review Source Response from LEAP Legal Software March 25, 2026 Hello Ann, thank you for your sharing your thoughts. We’re glad to hear that LEAP has been an important tool for your practice and that our support team has been able to assist you promptly. We’re also pleased to know that features like centralized file management and billing are working well for your firm. We appreciate your feedback regarding template formatting as well. We’ll be sure to share your comments with our team. Thanks again for your review. We’re grateful to support your firm. Benjamin B. Partner Law Practice Used the software for: 2+ years ### "LEAP, a trail blazer in its sector. " March 18, 2026 5.0 I've been with LEAP since I opened my practice in 8 years ago. What started as a necessity to find a practice management system to have the basic features and security I was after has turned into a strong partnership together. There software is no longer just the basic necessities' and is now a trial blazer in the legal sector. They provide great customer support and I still have a relationship with the LEAP client manager I had when setting the firm up. Pros LEAP is very close to being a 'one-stop shop'. There is only one element of my busy family law practice that LEAP cannot assist with, but the good news is they are development a product to cover the gap. Soon it will truly be a one-stop shop for family law firms. I love all the data migration and integration between different products so to limit double handling. Cons I think it's fair to see that LEAP is not the cheapest practice management software available for law firms. The old adage 'you pay for what you get' comes to mind. Whilst it is not free to use LEAP, and whilst there maybe other cheaper competitors, as the product is so excellent, your staff will be much more productive, especially in the world of artificial intelligence. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP When I spoke to the other students at my Practice Management Course, the people who didn't use LEAP loved the costs savings, but actually wished they were on LEAP. The people using LEAP grumbled about the fees, but were happy with the product. I chose excellence and trustworthiness over cost. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We were previously party of a multi-national law firm, and set up our own business once it 'closed down' its family law division. The practice management software used was not readily available for small firms. I discovered LEAP by asking around other students at the Practice Management Course. Review Source Response from LEAP Legal Software March 20, 2026 Hello Benjamin, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. Thank you for taking the time to recognise LEAP’s fantastic customer support team. We’ll be sure to share your feedback internally. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Sandra S. Principal Law Practice Used the software for: 2+ years ### "LEAP review" March 11, 2026 5.0 I have been a LEAP user for 18 years. It continues to improve with technological advancements and they are not "left behind" like other software. I have had ideas and feedback for the LEAP team which they have taken on board and continued to develop. I love that they listen to their customers and continually improve their product. I like that they are using extremely qualified legal personnel to ensure we can trust their precedents for example, they hired a former Judge to prepare their family law precedents. Pros The updates to software in line with technology e.g use of AI, and simplified processes for preparation of legal documents. Cons occasional sync issues with emails (resolved when calling LEAP support). Otherwise nil concerns from my experience. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP The trust accounting software was far superior. Much more user friendly. Review Source Response from LEAP Legal Software April 7, 2026 Hello Sandra, Thank you for taking the time to leave a review. We’re pleased that LEAP Legal Software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success. Thank you for highlighting our commitment to providing up to date content. As a legal technology provider, we are very serious about providing compliant, regularly updated content to all users. We appreciate your trust and your ongoing partnership with LEAP, and we look forward to supporting you in the future. Kind regards, The LEAP Team Patricia D. Owner and Attorney Law Practice Used the software for: 2+ years ### "Leap is the best choice for family law practice management. " March 4, 2026 5.0 We’ve had a very positive experience with LEAP. It’s intuitive, keeps our matters organized, and helps our team stay efficient and focused on clients instead of paperwork. Pros LEAP is extremely user friendly and it keeps our matters, documents, and billing organized—saving time and making practice easier. Our contact person at Leap, \[sensitive content hidden\], has gone above and beyond for us and it’s nice to have a human being to reach out to with questions and concerns. Cons It takes a while to start up and sometimes it runs slowly. I wish something could be done to make it easier to see the date and time a document was last changed. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We first used Leap and were satisfied but had heard so many good things about Clio that we decided to give it a try. We soon switched back to Leap as it was easier to use and much better suited to our practice. Review Source Response from LEAP Legal Software March 11, 2026 Hello, Patricia, We appreciate you sharing your thoughts on LEAP and are pleased to hear that you’ve had such a positive experience with the software and with our team. We continue to work hard to provide a solution that allows our clients to focus on their clients, so we are very glad to hear your words. Thank you for your thoughts, as well, about the document modification dates and times. We will pass that on to our team internally. Ed Y. owner Law Practice Used the software for: 1-2 years ### "Office Hours is great idea" March 26, 2026 5.0 Pros The office hours session with hands on live demonstration of the product in action was really beneficial. Cons the integration of two extremely powerful tools is a challenging work in progress. These sessions show me that I am not doing anything wrong, but that things are still being developed. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP smokeball was evaluated early in their launch and wasnt ready for me Review Source Response from LEAP Legal Software March 31, 2026 Hello Ed, thank you for your review. It’s great to hear that you’ve found the daily office hours with our product experts helpful. We also appreciate your feedback regarding ongoing developments. We’ll be sure to share your comments with our team. Thank you again for your review and for being a valued member of the LEAP community. TL Trieu L. Director Legal Services Used the software for: 2+ years ### "Principal Solicitor" April 1, 2026 5.0 Improving significant since we have had a Client Success Manager, who is the person to ensure I can use the programme more efficiently. Pros Innovations and their commitment to development of the software program to make things work more efficiently. Since we have had our Client Success Manager, we feel the LEAP can be customised for our firm's needs. Also joinging LEAP first allows for legal practitioners to collaborate with the developers. The AI component makes it seem more secured and allows of documents to be stored in the one workspace. Cons Perhaps that each component inside leap seem to be working in silos. It does not seem to be a cohesive team between LawY, AI paralegal, infotrack LEAP, smokeball and trisearch. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Just easier to use and saved me time not having to learn a new product. Switched from [triConvey](https://www.capterra.com/p/241393/triConvey/) Ease of use with LEAP but the cost was prohibitive. Review Source Response from LEAP Legal Software April 16, 2026 Hello Trieu, Thank you so much for your review. We’re glad to hear LEAP Legal Software is helping you manage your matters more effectively. Thank you for taking the time to recognise LEAP’s Client Success Team. The team work very hard to provide knowledgeable support to all LEAP customers and we’re pleased to hear that the training you have received has helped you utilise more features of LEAP. Thank you for also highlighting our commitment to innovation. As a legal technology provider, we are serious about providing compliant, regularly updated content to all users. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team LS Leah S. Bookkeeper Law Practice Used the software for: 1-2 years ### "Billing Simplified " March 26, 2026 5.0 I like the integration with quickbooks, I like the billing process, I appreciate the commitment to tracking accurate data (reversals remain in the account, no question on what has happened in a specific file) Pros Simplified billing process - I can pick and choose what clients to invoice off a list that matches up with reports section in leap - You can easily assign the invoice to a coworker for approval, then finalize. You then can send the invoice directly to the client within leap, providing a payment link that is automatically receipted. It's simple and it's convenient. Cons The notification page doesn't have an ongoing "audit log." Would like this feature to be added along with a few other features my coworkers and I would find useful. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing LEAP More user friendly and a lot more features. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Modernizing and moving to cloud based software. Review Source Response from LEAP Legal Software April 2, 2026 Hello Leah, Thank you for your great review. It’s fantastic to hear how LEAP is simplifying your billing process - from generating and approving invoices to sending them with integrated payment links. It’s also great to know that integrations like QuickBooks and our approach to accurate financial tracking are adding value to your workflow. We appreciate your feedback regarding the notification page functionality. Suggestions like these are helpful as we continue to enhance the platform. Thank you again for sharing your experience with LEAP. LJ Losmin J. Principal Attorney Law Practice Used the software for: 1-2 years ### "Happy attorney who completed multiple demos with other programs and chose LEAP" March 19, 2026 5.0 I am really happy with it and even though there are some challenges. I still have not found another program that does all of the things LEAP does for the value and the customer service. Pros It is a comprehensive case management system that does so much and it is all part of the program. I don't have to add on extras. I have real people providing training for me instead of being directed to watch You Tube videos for onboarding. I can speak with my contact anytime and they can go over my questions. I really like LawY and the Matter AI features too that are included. Cons No CRM, no way to have client portals like other programs, no dashboard feature, not cloud based so I cannot log into it from different computers. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP LEAP was set up to the matters in my jurisdiction and included immigration forms since I work on some state law issues and immigration. Review Source Response from LEAP Legal Software March 25, 2026 Hello Losmin, thank you for your thoughtful review. We are glad that LEAP's comprehensive software has been valuable for your firm and that you’ve had a positive training experience with our team. We’re also pleased to know that you're enjoying our AI tools. We also appreciate your feedback regarding additional features—we’ll share your comments with our team. We encourage you to reach out to your Client Success Manager to explore existing capabilities for client collaboration, reporting dashboards, and remote access. Thank you for taking the time to leave a review. JF Jake F. Practice Manager Law Practice Used the software for: 2+ years ### "We recommend LEAP!" March 13, 2026 5.0 Convenient and easy to use. LEAP is constantly adding new functions and improving the product. Five stars. Pros The reporting options are extremely helpful and we appreciate the integrated online payments via FeeWise. Reporting Groups make it easy to group and track specific matters. Additionally, client success reps are quick to respond about issues and communicate or work to implement suggestions. Cons Rate assignment is time consuming, and there is no way to set a rate to apply to all Partners, all associates, etc. but instead must do so for each timekeeper individually. Manageable with a small firm but would scale poorly. Also, there is no way to transfer funds directly from Operating to Trust. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) LEAP was the apparent successor of PC Law. PC Law functioned more or less but was not updated and offered limited functionality. Review Source ML Michael L. Partner Law Practice Used the software for: 2+ years ### "Beyond satisfied." March 25, 2026 5.0 We switched from PCLaw to LEAP a few years ago and we cannot be happier. LEAP has made a MASSIVE difference in our business. We capture much more time and our billings have increased dramatically. The cloud-based software makes running a paperless practice so easy. I can be anywhere with an internet connection and I have my whole practice at my fingertips. Pros LEAP is extraordinarily user friendly. The document management tools are tremendously helpful. The customer support is outstanding. LEAP has definitely taken our law practice to the next level. Cons Sometimes the LEAP updates cause glitches with microsoft office suite apps. I also wish there were a single report which pulls all of the trust account information required by the Law Society of Alberta's annual self-report. The "LSA Export" tool is amazing. But that's only one part of the annual report. It would be great to have the other information easily accessible in a single report, rather than having to sift through three separate reports for each trust account. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Cleo](https://www.capterra.com/p/234429/Cleo/) Reason for choosing LEAP Cloud-based. Easily integrates into Microsoft office. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Because PCLaw was an archaic system that crashed every single day. Review Source Response from LEAP Legal Software April 2, 2026 Hello Michael, Thank you for your fantastic review. We’re thrilled to hear that LEAP has helped take your practice to the next level and made such a meaningful impact. It’s great to know that you’re finding the platform user-friendly, with document management and cloud access supporting a truly flexible, paperless practice. We’re also glad our Support team has been able to assist you along the way. We appreciate your feedback regarding updates and trust accounting reporting. Insights like yours are invaluable as we continue to enhance functionality and improve the experience for our users. Thank you again for your recommendation and for sharing your experience with LEAP. EL Emad L. Managing Member Law Practice Used the software for: 2+ years ### "Still Love Leap BUT" March 22, 2026 4.0 Many firms have switched to other products. I'm still loyal to Leap, but we're losing touch with the product. Pros I've been with Leap for 10 years. I like the 1-screen to manage the entire file, including emails, and finances. Cons I'm losing touch with the product. So many feautures that we don't know how to use. About half of the new button we don't have use for. We can't text clients, unlike other products. Glitches are increasingly persistent. Forms are falling out of automation as technology is evolving. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing LEAP Ease of use, email integration, accounting which has been moved to a different tab. Not a good idea. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) 11 years ago, Leap was the only product that integrated Email into the file. Review Source Response from LEAP Legal Software March 25, 2026 Hello Emad, thank you for your feedback and for your continued support over the years. We’re glad to hear that you’re enjoying the centralized matter view in LEAP. We also appreciate your feedback regarding texting capabilities, glitches, and forms. We’ll be sure to pass your comments along to our team internally as we continue to improve the platform. We encourage you to reach out to your Client Success Manager for resources and training opportunities to help you learn about new features in LEAP. Thanks again for your review and long-standing partnership with LEAP. LT Lara T. Legal Secretary Law Practice Used the software for: 1-2 years ### "Our experience with the LEAP Legal Software Customer Service team has been exceptional. " February 19, 2026 5.0 Our experience with the LEAP Legal Software Customer Service team has been exceptional. They take the time to carefully listen to any queries or challenges we raise and consistently provide clear, practical resolutions tailored to our firm’s needs. No matter how minor the issue may seem, the team is always patient, responsive, and thorough in their support. Any software-related matters are addressed promptly and efficiently, minimising disruption to our workflow which is essential in a busy firm. Their understanding of the legal environment ensures that solutions are not only technically sound but also practical within a busy practice setting. The software itself is intuitive, efficient, and extremely well suited to legal work. It has significantly reduced the time spent creating and drafting legal documents, streamlining processes across the firm. The Leap Accounting function allows for seamless time costing and is a great tool to manage financial accounts. The AI functionality is particularly valuable, assisting with structuring and refining legal drafting and helping to formulate ideas clearly and professionally. Overall, the software is truly invaluable within the legal sector and has become an essential part of our daily operations. A special thank you to \[sensitive content hidden\], Customer Success Manager, who has attended our offices to bring us up to speed on new features and ensure we are making the most of the software. His hands-on support and commitment to client success are greatly appreciated. We would have no hesitation in recommending LEAP Legal Software to other legal professionals. Pros Document Management Effectiveness Seamless integration between apps including Office 365 User friendly. Cons Updates sometimes take a long time but you are given a warning about this. Otherwise we would recommend leap to all firms. Switched from [Leap](https://www.capterra.com/p/162690/Leap/) Software needed to be updated and was a better option Review Source Response from LEAP Legal Software March 16, 2026 We're very grateful you took the time to leave us this review. It is great to know our Customer Success team have provided an exceptional level of customer service, and tailored their solutions to your firm. To know that LEAP has become an essential part of your operations means a lot to us all here in the team, and we look forward to continuing this success. AF Amners F. Practice Manager Law Practice Used the software for: 2+ years ### "We love \[sensitive content hidden\]" March 18, 2026 5.0 We’ve been using this software for 8 years, and what truly sets this company apart is not just the product—it’s the people behind it that have taken ownership of assisting us with anything we have needed. Over time, certain team members have consistently shown attentiveness and a genuine appreciation for our long-standing relationship. That level of recognition and care (when provided) has made a meaningful difference to us and does not go unnoticed. I especially want to highlight \[sensitive content hidden\], who has been nothing short of exceptional. He is incredibly kind, patient, and always willing to take the time to walk through any issue or question, no matter how big or small. His approach makes you feel supported rather than rushed, and that level of service is rare. He is always ready to step in and that is what has made the biggest difference to us. In a world where customer service often feels transactional, some of the team members and \[sensitive content hidden\] in particular—reminds you what it means to truly value your clients. It has meant a lot to us , and it’s a big part of why we continue to trust and rely on this company. Pros I really love \[sensitive content hidden\], our client Success Manager. He is absolutely amazing and goes above and beyond to assist us in solving all issues. Cons We need quicker, more responsive support with LEAP issues from Leap Helpdesk, including access to knowledgeable experts who can efficiently diagnose and resolve problems without delays or repeated follow-ups. Having someone resolve software issues the same day would be a game changer for our relationship with Leap. Alternatives considered [Casetext](https://www.capterra.com/p/196820/CARA/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Price and promises made as to what the software can do. It was an all in one. Review Source Response from LEAP Legal Software March 20, 2026 Thank you for your review of LEAP. We’re so pleased to hear that you’ve had such positive experiences with your Client Success Manager. We’ll be sure to share your kind words with him. We also appreciate your feedback regarding Helpdesk support and will pass it along to our team internally. Thanks again for your review and long-standing partnership with LEAP. CS Casey S. Office Manager and Paralegal Legal Services Used the software for: 1-2 years ### "User-Friendly Software with Support to Match" March 27, 2026 5.0 My overall experience with LEAP has been excellent. The software is intuitive and significantly reduces the learning curve for new users. I’ve found the accessibility of their support—both through the built-in help features and direct email contact—to be a major asset to my daily workflow. Pros I have found LEAP to be an exceptionally user-friendly platform. From day one, the ease of use stood out, making it simple to navigate through various tasks without a steep learning curve. One of my favorite features is the help option available on every single page; it makes finding answers to quick questions effortless because you never have to leave the screen you’re working on. Additionally, their customer support is excellent. Getting in touch with the team at Leap via email is seamless, and they are consistently helpful and responsive. Highly recommended for anyone looking for a smooth, well-supported experience Cons My only complaint is with the recent update, it takes more steps to get into the accounting function of the program. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) having the ability to utilize web based program wherever you are working from. Review Source Response from LEAP Legal Software March 31, 2026 Hello Casey, thank you for taking the time to share your thoughts about LEAP. We’re happy to hear that LEAP has been easy to use from the start and that our in-product help options have been helpful to you. We are pleased to hear that our customer support team has been responsive and supportive. Thank you for your feedback on the accounting tab—we will be sure to share your comments with our team. Thank you again for your thoughtful insights and the opportunity to support your firm. MG Marian G. lawyer Law Practice Used the software for: 2+ years ### "Good for file management" February 23, 2026 4.0 Overall it's been very helpful for file management and accounting. The customer support has been very good we were lucky to get a great support person. Pros Easy file management. We like that we can save emails and documents and add time entries easily from outlook and we like the way it works with Word. Cons The Divorcemate forms were glitchy for years (also we don't like having to go into another three year contract after the first three years because out business planning doesn't work on that schedule). Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing LEAP All in one factor, we liked the way the practice management would work when we saw the introductory presentation Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC law was outdated and it was less expensive to get divorcemate through Leap Review Source Response from LEAP Legal Software March 26, 2026 Hello Marian, Thank you for your review. We’re pleased to hear that LEAP has been supporting your file management and accounting needs, and that your experience with our Customer Support teams has been a positive one. It’s great to know that the Outlook integration and Word functionality are working well for you. We also appreciate you highlighting your previous experience with the Divorcemate forms. Feedback like this is important for our team as we continue to make improvements. OA Olivia A. Law Clerk and Executive Assistant Law Practice Used the software for: 1-2 years ### "LEAP - A Comprehensive Solution for Real Estate Law and Beyond" March 17, 2026 5.0 Overall, we are truly pleased with LEAP. We are constantly seeing growth and new programs being added that are making our practice run smoother and in turn, allowing us to service clients to our absolute best ability without getting bogged down with the admin side of things. Pros As a real estate clerk, I find that LEAP Legal Software, along with its integration with conveyancing software, keeps my workflow clean and straightforward. I can open a matter in LEAP and use it to send emails, draft letters, open a matter in Closer, and manage the accounting side of things—all without duplicating work. This is not only a significant time-saver but also crucial in avoiding typos that can lead to simple yet costly mistakes. LEAP allows us to save all emails, client documents, and correspondence directly to the matter. This makes it easy to access everything whether working in the office, remotely, or on the go via their mobile app. It also provides a secure way to share sensitive information by creating upload folders, which is much safer and more efficient than sending documents via email. Another feature worth highlighting is LEAP’s AI integration, which can review an entire matter and assist with tasks such as drafting letters or creating specific signing documents. Lastly, LEAP places a strong emphasis on client relationships. They regularly host workshops and presentations that are relevant to the current market, informative, and genuinely enjoyable to attend. Cons My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time. That said, there is the option to access the program swiftly via the browser if something is immediately needed. Review Source Response from LEAP Legal Software April 2, 2026 Hello Olivia, Thank you for your fantastic review. It’s great to know that LEAP is helping streamline your real estate workflow by bringing together matter management, communication, accounting, and integrations like Closer, all while reducing duplication and saving time. We’re also pleased that features like secure document sharing, mobile access, and AI tools are supporting your day-to-day work and helping your team stay efficient and organized. We appreciate your feedback regarding startup time and performance, and we’re continuing to make improvements to ensure a faster, smoother experience. Thank you again for sharing your experience and for your continued support of LEAP. Laura F. Lawyer Law Practice Used the software for: 1-2 years ### "Leap is a great practice management software tool for sole legal practitioners." March 6, 2026 5.0 I didn't know that there was a one-stop shop for law firms. I knew there were products I could purchase, but they weren't necessarily well integrated. What I like about Leap is the total package it offers, including matterAI and LawY, two tools that make me more efficient and reduce administrative load, and allow me to concentrate on the deadlines and more cerebral tasks that we all wish we had more time for. I have encouraged a number of colleagues to look at Leap as a practice solution. Pros Leap makes my work life easier and more simple. I enjoy the seamless integration between Leap and Microsoft. I also appreciate the intuitive billing (no time recording!) and the integration with Xero. Any time I have an issue or an error in Leap, the support team is laser focused on fixing it for me. The fact that they are so available and responsive gives me confidence. I am still discovering more features, and my ability to improve and refine my processes is supported by the content team, which works with subscribers to add value. I also like the integration with my iPhone and iPad - the app is great - it doesn't have the functionality of the full version, but there is enough that if I'm caught without my laptop, I can still be effective. The security of the software and the integrated document management make handling and distributing information foolproof. Cons I wish that when I started with Leap that I had more training. I felt like I was wading around in the dark a bit; I gradually increased my confidence over time, and I now feel that I have a level of confidence that makes Leap real value for money. I also like that my Client Success Manager is local. I struggle with online interactions, so having them in the area adds value for me. Review Source Response from LEAP Legal Software March 20, 2026 Hello Laura, Thank you for your thoughtful review. We’re pleased to hear that both matterAI and LawY have helped you to become more efficient and reduced your administrative load. LEAP is designed to empower legal professionals to do more with their time. Our development teams are guided by in-house legal experts, so it’s always great to hear when our products have made a difference. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team CG Cindi G. Paralegal Legal Services Used the software for: 6-12 months ### "Great Product" February 27, 2026 4.0 I have found LEAP to be highly functional, and makes my job much easier. I have been able to create a number of forms that allow me to draft documents in seconds. It is easy to stay organized, and on top of tasks. Pros I love the flexibility that LEAP offers. It is very easy to customize each matter depending on what your needs are for that particular matter. It also makes the job of collaborating with my coworkers easier because all they have to do is look in the file, and see what I'm working on - no need to send documents to each other through email. The customer service on the whole is very good. Kendra and her team regularly go above and beyond to help us. They entertain any new ideas we have, have assisted us with creating automated forms, and value feedback. I have never experienced that in a software company before, and it means everything! Cons I wish it were more stable. It frequently has errors, lags, will not load, etc. Sometimes when I attach a document through Law Connect (which I do every day), I have to cancel and reattach it several times because it gets hung up. All of our folders are in "correspondence", so if we send an email and have a folder open, the email will land in that folder, and not the actual correspondence folder. That is extremely annoying because I have to hunt them down throughout my matter. I also wish the search was more robust from the home screen, to include more search options, such as document names or text. Review Source Response from LEAP Legal Software March 11, 2026 Hello, Cindi, We are very pleased to hear that LEAP makes your job easier and saves you time. Thank you, also for the thoughts about our customer service and the team that provides it. In terms of the errors and lags you mentioned, we encourage you to enter a helpdesk ticket so that our team can look into what may be happening. Also, feel free to reach out to your Client Success Manager. They will be happy to discuss your feedback on search options as well. Thanks again for taking the time to share your thoughts with us. FP Fhara P. Partner Law Practice Used the software for: 2+ years ### "Honesty is the Best Quality: the good and the irksome" March 25, 2026 4.0 Overall, I have found the customer service on the implementation end quite straightforward and helpful in getting everything into LEAP in a timely fashion. The start-up was time consuming but ultimately worth it. If staff and lawyers take the time to use the tools available in LEAP, it is incredibly useful and saves time. The integration with accounting is ideal and allows a one-stop shop for a modest firm like mine. Overall, I have had a positive experience working with LEAP and any other service would have to work very hard to tempt me away. Pros There are many features I enjoy about LEAP, including the integrated accounting system, the useful categories and document management features and the ease of use. In particular, it allows for collaboration across the office and ease of client and file management. It is a secure system that our lawyers can easily use from home and remote locations. Simple tasks like Bills of Costs, what used to take ages are now done in minutes with only modest edits required to complete. Staff really enjoy working in LEAP once they have taken the time to familiarize themselves. New staff (who haven't worked in Law previously) report that they find it easy to use. It is relatively intuitive to figure out what it can do and then build out your skills. I also enjoy how it is using AI for truly useful purposes like helping me locate a specific email or references within a dense file. I don't need AI to write for me so using it for that kind of file organization really helps to advance my file without wasting my time. I have been stymied by the tech several times since my new office opened three years ago so I have had to access customer support several times and always found them to be timely and responsive. Final note, as we just renewed for the first time, we were apprehensive but found the discussion meetings helpful and the renewal costs to be reasonable. We honestly feared worse and were overall pleased. Cons I have a few small pet peeves to keep a review fair and honest. The default to Adobe is irritating since we use another PDF service that is more cost sensitive. In addition there are other software services and programs we use and we cannot directly transfer from one to the other. Also we cannot upload court documents without pulling them out of LEAP, putting them on our desktops and then uploading to the Court services system. This is irritating but in the overall scheme of document management, not particularly onerous. The other pet peeve I have is that when there is an update of the LEAP software, we have to update with our local IT service provider as it frequently jams up our cybersecurity. This has been remedied by simply notifying our IT service provider every time LEAP updates to be prepared to address any issues. This happens pretty much every time LEAP updates and they often do not provide notice of a forthcoming update so we can make sure our IT service provider is available. We have a great IT service provider so not an issue but I could see this being a problem for a firm in a smaller centre or who is providing their own IT support. Review Source Response from LEAP Legal Software April 2, 2026 Hello Fhara, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in collaboration, and document and file management, as well as helping streamline tasks and enabling secure remote access for your team. We also appreciate your feedback regarding integrations, PDF preferences, and update communications. Our aim is for LEAP to provide everything you need to run your law firm, and input from legal professionals such as yourself is important for us to continue improving our product. CR Cheryl R. Practice, Finance, Admin Manager Legal Services Used the software for: 2+ years ### "LEAP into the future" March 11, 2026 4.0 Overall, LEAP has been a great upgrade from the software we used previously, and the support has been consistently excellent. It’s definitely priced higher than some alternatives, but the quality and support make it well worth it. Pros LEAP is an easy-to-use system that our team picked up quickly, thanks to its clear layout and accessible training resources. It has made everyday tasks like managing matters, creating documents, recording time, and billing much more straightforward. The integrations with MYOB, InfoTrack, Microsoft Office 365, and RapidPay work well and help keep everything in one place. The precedent library is extensive and useful, and trust accounting has improved noticeably since we started using LEAP. Cons Safe custody record‑keeping is still a bit time‑consuming and could be easier to use. When we moved from a partnership to a company and had to set up a new data file, the transfer process was more complicated than we expected. On the plus side, the support we received during the transition—and the ongoing support since—has been excellent and very helpful. Review Source Response from LEAP Legal Software April 7, 2026 Hello Cheryl, Thank you so much for your review. We’re pleased that LEAP legal software is helping to streamline your work, enabling you to work more quickly and efficiently. We’re also pleased to hear that the integrations with MYOB, InfoTrack and Microsoft Office are helping to keep everything in one place. We appreciate your feedback regarding safe custody record‑keeping. Our aim is for LEAP to provide everything you need to run your law firm and your input is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[Trust Accounting](https://www.capterra.com/trust-accounting-software/)[Legal Case Management](https://www.capterra.com/legal-case-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.