--- title: "LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LEAP the right Law Practice Management solution for you? Explore 546 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147413/LEAP/reviews/" page_type: "reviews" language: "en" --- LEAP 4.3 (546) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of LEAP Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews TM Teri M Admin and Law ClerkLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The time tracking tools are excellent, the personalization and customization, the integration with Microsoft and Quickbooks alone make it worth every penny.“ March 24, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame.“ March 20, 2026 CS Casey S Office Manager and ParalegalLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “One of my favorite features is the help option available on every single page; it makes finding answers to quick questions effortless because you never have to leave the screen you’re working on.“ March 27, 2026 OA Olivia A Law Clerk and Executive AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time.“ March 17, 2026 JN Jaipreet N LawyerLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Several features really stand out, including how user-friendly the platform is, the excellent training provided during onboarding, the integrated AI tools designed for lawyers, and the responsiveness of the support team.“ March 23, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Desktop app's integration with Microsoft Word and Excel is buggy and error messages sometimes get stuck in a loop that requires use of task manager to close Leap and restart it.“ March 20, 2026 TL Trieu L DirectorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Innovations and their commitment to development of the software program to make things work more efficiently. Since we have had our Client Success Manager, we feel the LEAP can be customised for our firm's needs.“ April 1, 2026 Amrinder S Business ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps.“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 546 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amrinder S. Business Manager Legal Services Used the software for: 2+ years ### "Business Manager " February 24, 2026 5.0 We have been using LEAP Legal Software since 2017 and currently hold more than 30 licenses across our firm. Overall, our experience has been positive, particularly in terms of matter management, document automation, billing, and trust accounting all being integrated into one system. Having everything in a single platform has helped maintain consistency, improve efficiency, and streamline our daily operations. The precedent library and document automation tools have been especially valuable, saving significant drafting time and ensuring standardisation across the firm. The reporting features and integrated accounting functions also support better financial oversight. While there are areas that could be enhanced—particularly around web-based integrations such as email compatibility with the new Outlook—the system remains reliable and well-suited to structured legal practice environments. After several years of continuous use and scaling to over 30 users, LEAP has proven to be a stable and comprehensive solution that supports both operational growth and day-to-day legal practice needs. Pros What I appreciate most about LEAP Legal Software is its comprehensive, all-in-one platform that streamlines practice management from start to finish. The integration of matter management, document automation, time recording, billing, and trust accounting within a single system significantly reduces administrative burden and improves overall efficiency. The document automation and precedent library are particularly valuable, enabling consistent, accurate drafting while saving considerable time. The cloud-based functionality also provides flexibility and secure access across devices, which supports modern, mobile legal practice. In addition, the onboarding process and ongoing support have been professional and responsive, making implementation smooth for our team. Overall, LEAP has enhanced productivity, improved organization, and allowed us to focus more on delivering quality service to clients. Cons What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps. Improved integration with the new Outlook web version would make the system much more efficient and better suited to modern, cloud-based practice. Switched from [Quill](https://www.capterra.com/p/128493/Quill/) Simply outdated and time consuming and very costly Review Source Michael S. Solicitor Director Law Practice Used the software for: 2+ years ### "I wouldn't even consider an alternative (and I've looked)" March 12, 2026 5.0 I've worked with LEAP for 13 years. Every year their team engages with our firm proactively to offer training and listen to what could improve our experience and overall performance for our clients. Every year has been an improvement on the year before. Pros The features that are targeted at specialist family law practice improve our case management efficiency generally, but also fast-track the development of our junior staff. Cons There have been some technical glitches along the road. That comes hand-in-hand with developing software. But the support team and overall responsiveness to feedback is always amazing. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Vastly superior features and technical support. Review Source Response from LEAP March 23, 2026 Hello Michael, Thank you so much for taking the time to share your experience. We’re pleased to hear that the family law features have helped your case management. LEAP is designed to empower legal professionals to do more with their time, so it’s always great to hear when our products have made a difference. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team VR Verified Reviewer Partner Law Practice Used the software for: 2+ years ### "Powerfull Tools, needs a better user interface." March 20, 2026 3.0 Overall, I miss the old divorcemate compared to LEAP. While LEAP is very powerful software, it takes a lot of work to be able to use it to its full potential because so many things seem hidden or hard to find, and the tutorials aren't very helpful. Pros LEAP has a lot of advantages, namely that it combines document and matter management, time keeping, and billing into one tool. There are a lot of really helpful features, particularly the ability to design and personalize templates that function a lot like mail merge in office. I also really enjoy the divorcemate cloud integration. Cons When we started with LEAP, it often felt like we were beta testing software that was already supposed to be finished. The software is really buggy. It doesn't integrate well with Microsoft Office and the integrations often cause random errors or crashing with microsoft word. I've had to completely uninstall and reinstall the app several times when it seems to get 'stuck' or won't update properly for random reasons - for example, new matters won't show up when I login and only appear when searching archived matters as well. I don't like that I can't open multiple windows in the matter; it makes it cumbersome to move documents between various folders. It also struggles if you have a weaker internet connection. I don't find the software particularly intuitive - many of the tools are not where you would expect them to be. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP was an integrated all in one solution, and was taking over divorcemate. To keep divorcemate we functionally had to switch to LEAP, we didn't necessarily want to. Review Source Response from LEAP April 1, 2026 Hello, Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that LEAP’s all-in-one functionality and features like document automation have been valuable to your practice. If you’re open to it, we’d really like to assist further and ensure your system is running smoothly. Please contact your Client Success Manager, or client-success@leaplegalsoftware.ca, so we can investigate and provide targeted support. CS Catherine S. Owner Law Practice Used the software for: 2+ years ### "Overpriced and disappointing." June 23, 2026 2.0 Disappointing. They screwed up all sorts of things. At the end of the three year contract, they wanted a huge increase in the monthly cost. I asked for their best offer, and it was terrible. Once I changed to a different system, only then did they offer a better price point. Too little too late. Pros It allows client management, account management, and calendar management all in one. The engineers are truly friendly and helpful. Cons It is incredibly overpriced, and the system is not very intuitive. Moreover, once I left, their integrated payment system continues to send payment reminders to former clients, even though I switched to a different payment system. I have reached out to them countless times, and they have still not corrected the problem. Review Source Response from LEAP July 23, 2026 Hello Catherine, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Thank you as well for bringing the payment reminders to our attention. We've been informed that this issue has now been resolved. If you're still experiencing any payment reminders or other related issues, please don't hesitate to reach out so we can investigate further. We appreciate your kind words about our engineers and are glad to hear they made a positive impression. Thanks again for your feedback, as it helps us continue to improve both our software and the experience we provide to our customers. James B. Founding Attorney Law Practice Used the software for: 1-2 years ### "LEAP is for me." March 12, 2026 4.0 I have to admit the learning curve was steep for me personally. However, when I figured out how to build my forms and documents and ensure I had my data entered, LEAP really showed its versatility and power. It returned hours to me in my practice and as a solo that meant a I could concentrate more on lawyering and marketing and less on admin. Pros It is feature rich practice management software. I did not realize how much time it was going to save me until I really learned how to use it. Once the firm templates, memos, documents even emails were built the day to day time wasting tasks went away. Once client data is entered communication is a joy as all forms, documents and really anything with data can be prefilled for you. Having my billing and accounting under the same umbrella and connected to Quickbooks is just a pleasure as well as a time saver. Cons There are a few items that are clunky, like no middle name or initial block. There is a limited amount of customization and no CRM. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Initially due to the integration with WealthCounsel. Review Source Response from LEAP March 17, 2026 Hello James, thank you for taking the time to leave a review. It’s great to hear that after learning the software, LEAP began saving you a meaningful amount of time. We’re also glad to know that features like document automation, billing, and integrated accounting tools are helping with your day-to-day work. Thank you as well for highlighting areas where you’d like to see additional functionality. We’ll be sure to share your comments with our team internally. Thanks again for being a LEAP client. Santorini R. Associate Attorney Law Practice Used the software for: 2+ years ### "LEAP is Fantastic!" March 10, 2026 5.0 Overall, my experience with LEAP has been phenomenal. I think their Client Specialists (especially \[sensitive content hidden\], who is assigned to us) are incredibly knowledgeable and great at explaining various features and how we can apply them to our firm. This application is extremely powerful and can do a ton of things. It is extremely customizable which is fantastic for firms of all sizes, practice areas, and workflows. I cannot recommend enough giving this software a try. Pros Their Customer Support is truly incredible. They are always there for you when you need it. Any questions or issues I had, they were ready to work with me to find a solution. Their client managers are very knowledgeable and will collaborate with you to find specific solutions to make your day to day work more efficient by showing you features related to how you already use the software. The software is extremely comprehensive and laid out well. There are tons of bells and whistles for firms of all sizes and needs. I truly love the document automation. It's extremely helpful to have most of the information pulled from contact cards and other fields within a matter. I also love that I can edit letters and documents to create my own automated letters. It saves a ton of time. Cons You do need to be pretty proficient at understanding Word processing and formatting a document. I would say you need to be slightly above proficient to create your own templates, whether letters, forms, or invoices. There are some aspects of template creating that I cannot do because I don't know how to write javascript. It's a whole section of the application that I can't even tap into. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP felt more comprehensive than what we were using previously. Review Source Response from LEAP March 13, 2026 Hello Santorini, thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with our client success team! We are glad that you’re seeing a lot of value from LEAP’s document automation capabilities, too. Thank you for being a LEAP client and giving us the opportunity to work with your firm. Sandra S. Principal Law Practice Used the software for: 2+ years ### "LEAP review" March 11, 2026 5.0 I have been a LEAP user for 18 years. It continues to improve with technological advancements and they are not "left behind" like other software. I have had ideas and feedback for the LEAP team which they have taken on board and continued to develop. I love that they listen to their customers and continually improve their product. I like that they are using extremely qualified legal personnel to ensure we can trust their precedents for example, they hired a former Judge to prepare their family law precedents. Pros The updates to software in line with technology e.g use of AI, and simplified processes for preparation of legal documents. Cons occasional sync issues with emails (resolved when calling LEAP support). Otherwise nil concerns from my experience. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP The trust accounting software was far superior. Much more user friendly. Review Source Response from LEAP April 7, 2026 Hello Sandra, Thank you for taking the time to leave a review. We’re pleased that LEAP Legal Software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success. Thank you for highlighting our commitment to providing up to date content. As a legal technology provider, we are very serious about providing compliant, regularly updated content to all users. We appreciate your trust and your ongoing partnership with LEAP, and we look forward to supporting you in the future. Kind regards, The LEAP Team Doug P. Principal Lawyer Legal Services Used the software for: 2+ years ### "Over a decade of use with no regrets!" February 16, 2026 5.0 In 2015 when I was preparing to set up my own legal practive, I knew I needed some form of Practice Management Software and I arranged for a demonstration of LEAP. I was literally grinning from ear to ear during the demonstration, such was the "Wow" factor. 10 years on, LEAP continues to deliver the "Wow" factor! Pros It represents such excellent value for its very reasonable price (currently $339 AUD per user per month). For basically one billable hour per month per user I simply cannot afford NOT to have LEAP. It is such a phenomenally good Practice Management Software that makes my professional life so much easier and enjoyable! And it continues to get better - with the advent of AI and LEAP's addition of "LawY" I have access to additional very powerful AI tools giving me very impressive AI drafting and legal research without any increase in the monthly subscription! It even includes the option to have LawY's AI generated legal research verified by an actual lawyer - even that is included in the standard LEAP per user fee! LEAP is very well supported in so many ways including product managers, free webinars, online training etc. Cons No product is perfect, so there are always things that could be better. Including sometimes LEAP changing things that users do not necessarily want changed. One other minor thing is that there is one add on that costs extra - the ByLawyers Guide (currently $69 AUD per user per month extra). However, either all of your users have the add on, or none of your users have the add on. The add on is also excellent value and I wouldn't be without; but my Legal Assistant does not really use it. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Appeared to represent the best value product for what my practice required Review Source Response from LEAP April 14, 2026 Hello Doug, Thank you so much for taking the time to share your experience. We’re pleased that LEAP Legal Software is such a good fit for your firm. LEAP is designed to empower legal professionals to do more with their time, so we’re always grateful to hear when our products have made a difference. We’re pleased to hear that LawY and the AI features of LEAP are allowing you to work more efficiently and that the online training is helping you to utilise more features of LEAP. We also appreciate your feedback regarding the ByLawyers Guide. Input from legal professionals such as yourself is important for us to continue to improve our product. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Grainne A. Solicitor Law Practice Used the software for: 2+ years ### "Five Star Review." February 17, 2026 5.0 Since Day one it has changed the way I approach my work. Leap is a time saving tool for me and i feel so much more organised. All the trainers since inception including hte UK aspect were always highly professional and helpful. Leap is a highly professional service and Aid for Busy legal Practitioners. Pros Invaluable System offering a simple clever time saving way to run the office and files. All the trainers such as \[sensitive content hidden\] are highly professional and experienced. I also love the addition of the AI tool. I am continuing to improve my firm and productivity with this excellent service. Cons I have used other case management systems in the past and have to say there is nothing per se I don't like about leap. However I wish I hade more time to learn to use it to it's full potential so am linking in with \[sensitive content hidden\] for more bite sized regular training and Practice. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) Leap more efficient and was great value to make change Review Source Response from LEAP March 4, 2026 Hi Grainne, thanks for taking the time to review LEAP. We're delighted to hear how your firm is saving time with LEAP, and the ongoing support from our Customer Success team will enable you to improve your productivity. Ed Y. owner Law Practice Used the software for: 1-2 years ### "Office Hours is great idea" March 26, 2026 5.0 Pros The office hours session with hands on live demonstration of the product in action was really beneficial. Cons the integration of two extremely powerful tools is a challenging work in progress. These sessions show me that I am not doing anything wrong, but that things are still being developed. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP smokeball was evaluated early in their launch and wasnt ready for me Review Source Response from LEAP March 31, 2026 Hello Ed, thank you for your review. It’s great to hear that you’ve found the daily office hours with our product experts helpful. We also appreciate your feedback regarding ongoing developments. We’ll be sure to share your comments with our team. Thank you again for your review and for being a valued member of the LEAP community. JE Jodie E. General Manager Law Practice Used the software for: 2+ years ### "Leap is your one-stop-shop for a boutique law firm " April 30, 2026 5.0 I've been using Leap since my firm's inception 10 years ago. Alot has changed since then but I'm loving the product more and more as further software and options are added to the platform. I don't need to go elsewhere to get a better price, or better software options. Leap are always staying ahead of the movements in the legal industry and adapting with it. Pros It's a one-stop-shop for a practice management and document management system. There is very little we have to use outside of the platform. It allows boutique firms to run their businesses like larger firms do. Cons All the different points of contact. I would much prefer to liaise with only one person who can assist me and my firm across various areas. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Customer service, pricing and payment options. Review Source Response from LEAP May 10, 2026 Hello Jodie, Thank you so much for your thoughtful and detailed review, and for your loyalty to LEAP over the past 10 years. We’re pleased to hear that LEAP continues to meet your needs as an all-in-one solution for practice and document management. We're also pleased to hear that LEAP is helping your boutique firm operate with the same capabilities as larger firms, as our purpose is to help lawyers who help people. We appreciate your feedback regarding your experience with points of contact. We understand how valuable it is to have a consistent relationship with someone who knows your firm well. Input from legal professionals such as yourself is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team TL Trieu L. Director Legal Services Used the software for: 2+ years ### "Principal Solicitor" April 1, 2026 5.0 Improving significant since we have had a Client Success Manager, who is the person to ensure I can use the programme more efficiently. Pros Innovations and their commitment to development of the software program to make things work more efficiently. Since we have had our Client Success Manager, we feel the LEAP can be customised for our firm's needs. Also joinging LEAP first allows for legal practitioners to collaborate with the developers. The AI component makes it seem more secured and allows of documents to be stored in the one workspace. Cons Perhaps that each component inside leap seem to be working in silos. It does not seem to be a cohesive team between LawY, AI paralegal, infotrack LEAP, smokeball and trisearch. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Just easier to use and saved me time not having to learn a new product. Switched from [triConvey](https://www.capterra.com/p/241393/triConvey/) Ease of use with LEAP but the cost was prohibitive. Review Source Response from LEAP April 16, 2026 Hello Trieu, Thank you so much for your review. We’re glad to hear LEAP Legal Software is helping you manage your matters more effectively. Thank you for taking the time to recognise LEAP’s Client Success Team. The team work very hard to provide knowledgeable support to all LEAP customers and we’re pleased to hear that the training you have received has helped you utilise more features of LEAP. Thank you for also highlighting our commitment to innovation. As a legal technology provider, we are serious about providing compliant, regularly updated content to all users. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team SC Samantha C. Reception and Administration Law Practice Used the software for: 2+ years ### "The Administrative Point of View" March 27, 2026 4.0 Good, on the basis that I had been moved from a well functioning old system. I have had plenty of support along the way and am now settled and very happy to come in every day and do the work I am paid to do with LEAP by my side. Pros There is always help when needed and every one is friendly and patient. Any technical problems or training is easy to access, when ever needed. My recent training being a prime example and led by the most accommodating, friendly, patient and engaging \[sensitive content hidden\]. The system can hold much more information than ever needed, which is always a plus and covers all angles of work in the legal industry. It is fairly easy to learn and easy on the eye when multitasking with the many clients. Easy to amend, delete or add files or documents and has a good relationship with outlook. Cons I work on the administration side, so it can be a little more of a runaround when trying to do simple tasks within this area of work. It can be a little tricky doing simple maneuvers, such as merging or maneuvering clients, documents or files. I usually have to work directly through the Client Card on LEAP unlike the Fee Earners working through Matters. I have found that for storing physical Deeds and Documentation with a LEAP reference, is not so easy to follow and also clear labels are not produced automatically. The LEAP Reference is not as efficient for the many paper documents needed to be stored long and short term. There could be another way is any other way that I have not yet discovered. I am fully aware that there is so much more to LEAP than I know already or will ever need to use. Every day's a school day, so much more to grasp even after 3 years. I am open to offers/ideas of any other reference storing methods on LEAP. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) New business owners & partners. Systems changed to suit. Review Source BO Brendan O. President and Lawyer Law Practice Used the software for: 2+ years ### "Automation and WealthCounsel Included!? Sign Me Up!" March 20, 2026 5.0 There is a learning curve to Leap, but it strikes me as much more capable than either clio or practice panther. The practice areas are built out with fields for the people and data you want to track, which enables you to automate documents. Document automation itself is much better than with Clio Manage and Practice Panther. When you figure in the sum you'd pay for all of the apps you'd need to buy to get Clio to do what Leap does, it makes Leap price competive. Biggest cost savings is due to Leap's acquisition of WealthCounsel, which normally costs $450 per month per user. Leap costs $200 per month per user and it INCLUDES WealthCounsel! The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame. This is a big deal for visually impaired people and it is common in many apps and Web sites Leap has been buggy. I can't save PDFs from Adobe directly to Leap even though i have the Leap add-in installed. And with Microsoft products i get recurring error messages and they sometimes get sick in a loop. But Leap's customer and tech support are very receptive to customer input and responsive to tech issues and problems. I know that Leap has an online app, but my Leap contact says the desktop version at present is more capable, especially in document automation. I look forward to using the online product. From the little bit that I've played with it it's well designed visually and logical in its layout. I hope that it is tricked out as far as ADA compliance goes. Pros I signed on with Leap because Wealth Counsel is packaged with Leap for a total price of $200/month per seat. Leap has some real strengths. Document automation is much easier with Leap than it was with Clio. For various practice areas Leap has pre-programmed tables to ID and connect everybody associated with the matter. For estate planning, for instance, Leap features prompts for you to fill in all family members, all heirs, all devisees, all assets of various types, all executors, all agents,... Then you click a button and it imports all that data into wealth counsel, where you complete the interview and create the estate plan as you normally would with wealth counsel. So far, i have not had to create many custom fields in Leap because the practice areas are pre-loaded with the roles and data I need to track. In document automation, you can create a replicating table that enables you to program one row in a table and it will automatically create unlimited rows. So if you've got 10 heirs you program the data you need into your Word table using Leap's add-in Tab and Leap will automatically pull data for as many heirs as you've entered into Leap. I have done 10 or 15 estate plans with Leap + Wealth Counsel and look forward to doing more as i build that practice area. The integrations that exist are largely built-out by Leap, so they aren’t as buggy as some of the hundreds of apps available for clio. LEAP released a Zapier integration last year so you can make it play with pretty much any app. This is a work in progress for my firm. Leap's AI tool, LawY, is stellar. I've used it to tweak my fee agreements and to draft a Demand Letter. It analyzes all of the data saved to the matter, does some legal analysis (which you MUST verify -- it does hallucinate case law), and creates very readable text. Cons Desktop App is not ADA compliant for the visually impaired. Desktop App is buggy with Adobe in that I can't save directly from Adobe to Leap. I have to use Leap to import PDFs from File Explorer. Desktop app's integration with Microsoft Word and Excel is buggy and error messages sometimes get stuck in a loop that requires use of task manager to close Leap and restart it. There is a steep learning curve to Leap, but once you get the knack for it the software works well. It took me a while to acclimate to Leap’s treatment of contacts. Now I like the way it handles contact "cards" and "people." Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP WealthCounsel is included with Leap. Leap excels at document automation and less need to build custom fields because practice areas are built out with fields to track people and data. Leap's AI tool, LawY, is very impressive and is included in the subscription price. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) WealthCounsel is included with Leap. Every time I want to do anything in Clio I have to buy an App. With Leap that's not an issue. Document automation is much better with Leap. Less need for custom fields in Leap. Review Source Response from LEAP March 25, 2026 Hello Brendan, thank you for such a comprehensive review. It’s great to hear that you’re finding value in our features like document automation, WealthCounsel integration, pre-built matter types, and LawY. We also value your feedback on accessibility, LawY, and some of the desktop integrations. We’ll make sure your comments are shared with the appropriate teams. Thank you for taking the time to leave a review. LJ Losmin J. Principal Attorney Law Practice Used the software for: 1-2 years ### "Happy attorney who completed multiple demos with other programs and chose LEAP" March 19, 2026 5.0 I am really happy with it and even though there are some challenges. I still have not found another program that does all of the things LEAP does for the value and the customer service. Pros It is a comprehensive case management system that does so much and it is all part of the program. I don't have to add on extras. I have real people providing training for me instead of being directed to watch You Tube videos for onboarding. I can speak with my contact anytime and they can go over my questions. I really like LawY and the Matter AI features too that are included. Cons No CRM, no way to have client portals like other programs, no dashboard feature, not cloud based so I cannot log into it from different computers. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP LEAP was set up to the matters in my jurisdiction and included immigration forms since I work on some state law issues and immigration. Review Source Response from LEAP March 25, 2026 Hello Losmin, thank you for your thoughtful review. We are glad that LEAP's comprehensive software has been valuable for your firm and that you’ve had a positive training experience with our team. We’re also pleased to know that you're enjoying our AI tools. We also appreciate your feedback regarding additional features—we’ll share your comments with our team. We encourage you to reach out to your Client Success Manager to explore existing capabilities for client collaboration, reporting dashboards, and remote access. Thank you for taking the time to leave a review. ML Michael L. Partner Law Practice Used the software for: 2+ years ### "Beyond satisfied." March 25, 2026 5.0 We switched from PCLaw to LEAP a few years ago and we cannot be happier. LEAP has made a MASSIVE difference in our business. We capture much more time and our billings have increased dramatically. The cloud-based software makes running a paperless practice so easy. I can be anywhere with an internet connection and I have my whole practice at my fingertips. Pros LEAP is extraordinarily user friendly. The document management tools are tremendously helpful. The customer support is outstanding. LEAP has definitely taken our law practice to the next level. Cons Sometimes the LEAP updates cause glitches with microsoft office suite apps. I also wish there were a single report which pulls all of the trust account information required by the Law Society of Alberta's annual self-report. The "LSA Export" tool is amazing. But that's only one part of the annual report. It would be great to have the other information easily accessible in a single report, rather than having to sift through three separate reports for each trust account. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Cleo](https://www.capterra.com/p/234429/Cleo/) Reason for choosing LEAP Cloud-based. Easily integrates into Microsoft office. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Because PCLaw was an archaic system that crashed every single day. Review Source Response from LEAP April 2, 2026 Hello Michael, Thank you for your fantastic review. We’re thrilled to hear that LEAP has helped take your practice to the next level and made such a meaningful impact. It’s great to know that you’re finding the platform user-friendly, with document management and cloud access supporting a truly flexible, paperless practice. We’re also glad our Support team has been able to assist you along the way. We appreciate your feedback regarding updates and trust accounting reporting. Insights like yours are invaluable as we continue to enhance functionality and improve the experience for our users. Thank you again for your recommendation and for sharing your experience with LEAP. PD Paula D. Administrator Law Practice Used the software for: 2+ years ### "Leap help 1" March 17, 2026 4.0 I have had some issues with billing, and understanding some of the accounting that is offered. I have my Escrow account in LEAP and have to have my General account in Quickbooks. Pros Leap is somewhat user friendly, but when getting into each section it offers, there is not much guidance. Cons Unable to make corrections/or have the LEAP representative unable to make corrections on billed invoices. Every transaction is records, but it will not allow you to make correctiosn Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Sales rep was faster to respond to our questions Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Was told that LEAP was better and easier to process invoices. Also, keep better updates on their clients. Review Source Response from LEAP March 20, 2026 Hello Paula, thank you for your review of LEAP. We appreciate your feedback about the accounting and billing tools. Our goal is to make your experience with LEAP as smooth and valuable as possible. We will share your feedback with the team internally and encourage you to reach out to your Client Success Manager so they can help with a resolution. We value the opportunity to work with your firm. AF Amners F. Practice Manager Law Practice Used the software for: 2+ years ### "We love \[sensitive content hidden\]" March 18, 2026 5.0 We’ve been using this software for 8 years, and what truly sets this company apart is not just the product—it’s the people behind it that have taken ownership of assisting us with anything we have needed. Over time, certain team members have consistently shown attentiveness and a genuine appreciation for our long-standing relationship. That level of recognition and care (when provided) has made a meaningful difference to us and does not go unnoticed. I especially want to highlight \[sensitive content hidden\], who has been nothing short of exceptional. He is incredibly kind, patient, and always willing to take the time to walk through any issue or question, no matter how big or small. His approach makes you feel supported rather than rushed, and that level of service is rare. He is always ready to step in and that is what has made the biggest difference to us. In a world where customer service often feels transactional, some of the team members and \[sensitive content hidden\] in particular—reminds you what it means to truly value your clients. It has meant a lot to us , and it’s a big part of why we continue to trust and rely on this company. Pros I really love \[sensitive content hidden\], our client Success Manager. He is absolutely amazing and goes above and beyond to assist us in solving all issues. Cons We need quicker, more responsive support with LEAP issues from Leap Helpdesk, including access to knowledgeable experts who can efficiently diagnose and resolve problems without delays or repeated follow-ups. Having someone resolve software issues the same day would be a game changer for our relationship with Leap. Alternatives considered [Casetext](https://www.capterra.com/p/196820/CARA/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Price and promises made as to what the software can do. It was an all in one. Review Source Response from LEAP March 20, 2026 Thank you for your review of LEAP. We’re so pleased to hear that you’ve had such positive experiences with your Client Success Manager. We’ll be sure to share your kind words with him. We also appreciate your feedback regarding Helpdesk support and will pass it along to our team internally. Thanks again for your review and long-standing partnership with LEAP. VR Verified Reviewer Solicitor Law Practice Used the software for: 2+ years ### "LEAP review - small Gold Coast Law Firm" February 25, 2026 5.0 Pros I have used LEAP legal software in around 2014 as an employee and now I am nearly 3 years using it as the principal of a small law for on the Gold Coast. While LEAP is not the cheapest out there, it provides the best value for money as it saves me time and energy and the support is fantastic. Cons LEAP is expensive, and has been glitchy with my new laptop. I also wish it still was supported using an Apple. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP You are in good hands with LEAP support and functionality, reliability, has been around for a long time, excellent trust account receipting Review Source Response from LEAP April 15, 2026 Hello, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference and we’re pleased to hear LEAP is helping you to work more efficiently. Thank you for taking the time to recognise LEAP’s fantastic customer support team. The team work very hard to provide responsive and knowledgeable support to all LEAP customers. We appreciate your ongoing partnership, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team JF Jake F. Practice Manager Law Practice Used the software for: 2+ years ### "We recommend LEAP!" March 13, 2026 5.0 Convenient and easy to use. LEAP is constantly adding new functions and improving the product. Five stars. Pros The reporting options are extremely helpful and we appreciate the integrated online payments via FeeWise. Reporting Groups make it easy to group and track specific matters. Additionally, client success reps are quick to respond about issues and communicate or work to implement suggestions. Cons Rate assignment is time consuming, and there is no way to set a rate to apply to all Partners, all associates, etc. but instead must do so for each timekeeper individually. Manageable with a small firm but would scale poorly. Also, there is no way to transfer funds directly from Operating to Trust. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) LEAP was the apparent successor of PC Law. PC Law functioned more or less but was not updated and offered limited functionality. Review Source FP Fhara P. Partner Law Practice Used the software for: 2+ years ### "Honesty is the Best Quality: the good and the irksome" March 25, 2026 4.0 Overall, I have found the customer service on the implementation end quite straightforward and helpful in getting everything into LEAP in a timely fashion. The start-up was time consuming but ultimately worth it. If staff and lawyers take the time to use the tools available in LEAP, it is incredibly useful and saves time. The integration with accounting is ideal and allows a one-stop shop for a modest firm like mine. Overall, I have had a positive experience working with LEAP and any other service would have to work very hard to tempt me away. Pros There are many features I enjoy about LEAP, including the integrated accounting system, the useful categories and document management features and the ease of use. In particular, it allows for collaboration across the office and ease of client and file management. It is a secure system that our lawyers can easily use from home and remote locations. Simple tasks like Bills of Costs, what used to take ages are now done in minutes with only modest edits required to complete. Staff really enjoy working in LEAP once they have taken the time to familiarize themselves. New staff (who haven't worked in Law previously) report that they find it easy to use. It is relatively intuitive to figure out what it can do and then build out your skills. I also enjoy how it is using AI for truly useful purposes like helping me locate a specific email or references within a dense file. I don't need AI to write for me so using it for that kind of file organization really helps to advance my file without wasting my time. I have been stymied by the tech several times since my new office opened three years ago so I have had to access customer support several times and always found them to be timely and responsive. Final note, as we just renewed for the first time, we were apprehensive but found the discussion meetings helpful and the renewal costs to be reasonable. We honestly feared worse and were overall pleased. Cons I have a few small pet peeves to keep a review fair and honest. The default to Adobe is irritating since we use another PDF service that is more cost sensitive. In addition there are other software services and programs we use and we cannot directly transfer from one to the other. Also we cannot upload court documents without pulling them out of LEAP, putting them on our desktops and then uploading to the Court services system. This is irritating but in the overall scheme of document management, not particularly onerous. The other pet peeve I have is that when there is an update of the LEAP software, we have to update with our local IT service provider as it frequently jams up our cybersecurity. This has been remedied by simply notifying our IT service provider every time LEAP updates to be prepared to address any issues. This happens pretty much every time LEAP updates and they often do not provide notice of a forthcoming update so we can make sure our IT service provider is available. We have a great IT service provider so not an issue but I could see this being a problem for a firm in a smaller centre or who is providing their own IT support. Review Source Response from LEAP April 2, 2026 Hello Fhara, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in collaboration, and document and file management, as well as helping streamline tasks and enabling secure remote access for your team. We also appreciate your feedback regarding integrations, PDF preferences, and update communications. Our aim is for LEAP to provide everything you need to run your law firm, and input from legal professionals such as yourself is important for us to continue improving our product. AA Asif A. IT Manager Information Technology and Services Used the software for: 2+ years ### "Leap is true to their motto 'all you need to run a law firm'" March 24, 2026 5.0 Leap has managed to reduce a number of different systems we had to use in the past. This made running the firm more efficiently by not only providing seamless communication between different systems but also time saving. We like the centralized document management where we don't need a third-party document storage solution. Accounting is another feature that made all communication between departments and the accounting team transparency. Pros Cloud access, centralized document management, accounting, choice of integration with other key systems, AI Cons Access to/contacting Customer support, lack of proper lead management, task management, limitation for Mac OS. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Reducing dependency on multiple systems. Review Source Response from LEAP April 2, 2026 Hello Asif, It’s great to hear that LEAP is helping your team manage your matters more effectively and streamline your firm’s operations. It’s encouraging to know that features like centralized document management, AI, accounting, and integrations have helped reduce the need for multiple systems and improve efficiency across your team. Thank you so much for taking the time to share your experience. We truly appreciate your feedback and support. If there's anything you need assistance with, please reach out to your assigned Client Success Manager or client-success@leaplegalsoftware.ca. GD Gianna D. Principal Solicitor Law Practice Used the software for: 2+ years ### "LEAP IS IMPROVING - WELL DONE!" March 18, 2026 4.0 Initially I expected more of LEAP, I was disappointed but appreciated what it could do. I tried twice to not renew. Now I am glad I did not renew because a lot of effort seems to be putting into improving LEAP products, thank you! I am concerned about the price for small firms like mine. I am also concerned about the payment of 30% for the use of the AI Assistant. Also, only relatively smart and tech savvy people will respond to it. Having teaching experience, there will be people that will love it and those who will not respond to it. some people need human support. But it will be great for some firms and clients. Pros I am loving LEAP Law Y. I use it constantly. I do my own verification where case law is referred to and download the cases that seem relevant. I continue asking additional relevant questions until I have asked all the questions that I think are relevant, and download all the cases that seem relevant, then I can leisurely go through the information and tailor it to different matters. I love research! Cons Well, sometimes LEAP does not get along with Outlook and things go wrong when there are Microsoft Updates. LEAP is constantly changing, which is both good and bad. I used to struggle with changes and get very frustrated. I suggested that LEAP let users know when there is an update and run a zoom to teach people new features etc... I try to watch as many zooms as I can, but this work leaves us all so time poor and over worked. so effectively LEAP listened and reduced what I least like about LEAP. Currently I am struggling with Balance Sheet Plus. I really need some help with that. Zoom meetings when attendees are asked to follow along move too quickly. I was a teacher for 28 years. Every instruction must be given twice. My advice is if you want participation, target less and give people a chance to keep up otherwise we have all wasted our time. I shared this with \[sensitive content hidden\] , he took it well, but will anything change??? I have friends who left and I think some people who have left might come back if they know what improvements have been made. the cost is also a factor. Can you bring the price down for small firms??? Review Source Response from LEAP March 20, 2026 Hello Gianna, Thank you for taking the time to share your experience with LEAP. We’re pleased to hear that LawY has helped you with your legal research and workflow. We appreciate your feedback regarding clearer communication of updates and more structured, paced training. Our aim is for LEAP to provide everything you need to run your law firm. Input from legal professionals such as yourself is important for us to continue to improve our product. We also note your current challenges with Balance Sheet Plus, please do not hesitate to reach out to your Client Success Manager for assistance. Kind regards, The LEAP Team VR Verified Reviewer Lawyer Law Practice Used the software for: 2+ years ### "Good product with good price" March 5, 2026 5.0 Very good. All in one software for a good price. I am using it daily for my law practice and all day I am on LEAP. Pros It is comprehensive, offering lots of features including practice management, accounting and document preparation. I am also using LEAP AI a lot. Conflict check is also very helpful. Cons Sometimes it is difficult to deal with settings and find the correct form, journal or feature. I have been using this software since its first day in Canada and still I do not know some of the features. But, there are lots of articles on the web about LEAP and customer support is responsive. Review Source Response from LEAP March 26, 2026 Hello, Thank you for sharing your experience. It's wonderful to know that LEAP’s comprehensive features, including practice management, accounting, document preparation, and LEAP AI, are supporting your daily work. We're happy to hear that that tools like conflict checking and our support resources have been helpful as well. We understand that with a feature-rich platform, navigating settings and finding specific items can sometimes be challenging, and your feedback is valuable as we continue working to make LEAP even more intuitive. Please feel free to reach out to client-success@leaplegalsoftware.ca for any additional support required. CG Cindi G. Paralegal Legal Services Used the software for: 6-12 months ### "Great Product" February 27, 2026 4.0 I have found LEAP to be highly functional, and makes my job much easier. I have been able to create a number of forms that allow me to draft documents in seconds. It is easy to stay organized, and on top of tasks. Pros I love the flexibility that LEAP offers. It is very easy to customize each matter depending on what your needs are for that particular matter. It also makes the job of collaborating with my coworkers easier because all they have to do is look in the file, and see what I'm working on - no need to send documents to each other through email. The customer service on the whole is very good. Kendra and her team regularly go above and beyond to help us. They entertain any new ideas we have, have assisted us with creating automated forms, and value feedback. I have never experienced that in a software company before, and it means everything! Cons I wish it were more stable. It frequently has errors, lags, will not load, etc. Sometimes when I attach a document through Law Connect (which I do every day), I have to cancel and reattach it several times because it gets hung up. All of our folders are in "correspondence", so if we send an email and have a folder open, the email will land in that folder, and not the actual correspondence folder. That is extremely annoying because I have to hunt them down throughout my matter. I also wish the search was more robust from the home screen, to include more search options, such as document names or text. Review Source Response from LEAP March 11, 2026 Hello, Cindi, We are very pleased to hear that LEAP makes your job easier and saves you time. Thank you, also for the thoughts about our customer service and the team that provides it. In terms of the errors and lags you mentioned, we encourage you to enter a helpdesk ticket so that our team can look into what may be happening. Also, feel free to reach out to your Client Success Manager. They will be happy to discuss your feedback on search options as well. Thanks again for taking the time to share your thoughts with us. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.