--- title: "LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LEAP the right Law Practice Management solution for you? Explore 546 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147413/LEAP/reviews/" page_type: "reviews" language: "en" --- LEAP 4.3 (546) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 9th, 2026 # Reviews of LEAP Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews SS Scott S AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The Forms and Templates function makes it very easy to create automated documents, especially with the clause library feature, I am able to automate documents but still have the ability to tailor each document to the specifics of the case - basically automated without being reduced to a boilerplate document.“ March 13, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame.“ March 20, 2026 Grace W Senior SolicitorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “LEAP provides an all-in-one practice management system that integrates matter management, document automation, time recording, and billing.“ March 11, 2026 OA Olivia A Law Clerk and Executive AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time.“ March 17, 2026 KB Karen B Practice ManagerLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Its clear layout, logical workflows and integrated tools make it easy to navigate, locate information and complete everyday tasks such as managing matters, sending emails, saving documents and recording time.“ March 11, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Desktop app's integration with Microsoft Word and Excel is buggy and error messages sometimes get stuck in a loop that requires use of task manager to close Leap and restart it.“ March 20, 2026 Grace W Senior SolicitorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It also integrates seamlessly with our phone system, allowing phone calls to be automatically recorded for billing and generating file notes directly within the relevant matter, which saves time and reduces administrative work.“ March 11, 2026 Amrinder S Business ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps.“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 546 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael S. Solicitor Director Law Practice Used the software for: 2+ years ### "I wouldn't even consider an alternative (and I've looked)" March 12, 2026 5.0 I've worked with LEAP for 13 years. Every year their team engages with our firm proactively to offer training and listen to what could improve our experience and overall performance for our clients. Every year has been an improvement on the year before. Pros The features that are targeted at specialist family law practice improve our case management efficiency generally, but also fast-track the development of our junior staff. Cons There have been some technical glitches along the road. That comes hand-in-hand with developing software. But the support team and overall responsiveness to feedback is always amazing. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Vastly superior features and technical support. Review Source Response from LEAP March 23, 2026 Hello Michael, Thank you so much for taking the time to share your experience. We’re pleased to hear that the family law features have helped your case management. LEAP is designed to empower legal professionals to do more with their time, so it’s always great to hear when our products have made a difference. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team James B. Founding Attorney Law Practice Used the software for: 1-2 years ### "LEAP is for me." March 12, 2026 4.0 I have to admit the learning curve was steep for me personally. However, when I figured out how to build my forms and documents and ensure I had my data entered, LEAP really showed its versatility and power. It returned hours to me in my practice and as a solo that meant a I could concentrate more on lawyering and marketing and less on admin. Pros It is feature rich practice management software. I did not realize how much time it was going to save me until I really learned how to use it. Once the firm templates, memos, documents even emails were built the day to day time wasting tasks went away. Once client data is entered communication is a joy as all forms, documents and really anything with data can be prefilled for you. Having my billing and accounting under the same umbrella and connected to Quickbooks is just a pleasure as well as a time saver. Cons There are a few items that are clunky, like no middle name or initial block. There is a limited amount of customization and no CRM. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Initially due to the integration with WealthCounsel. Review Source Response from LEAP March 17, 2026 Hello James, thank you for taking the time to leave a review. It’s great to hear that after learning the software, LEAP began saving you a meaningful amount of time. We’re also glad to know that features like document automation, billing, and integrated accounting tools are helping with your day-to-day work. Thank you as well for highlighting areas where you’d like to see additional functionality. We’ll be sure to share your comments with our team internally. Thanks again for being a LEAP client. CS Catherine S. Owner Law Practice Used the software for: 2+ years ### "Overpriced and disappointing." June 23, 2026 2.0 Disappointing. They screwed up all sorts of things. At the end of the three year contract, they wanted a huge increase in the monthly cost. I asked for their best offer, and it was terrible. Once I changed to a different system, only then did they offer a better price point. Too little too late. Pros It allows client management, account management, and calendar management all in one. The engineers are truly friendly and helpful. Cons It is incredibly overpriced, and the system is not very intuitive. Moreover, once I left, their integrated payment system continues to send payment reminders to former clients, even though I switched to a different payment system. I have reached out to them countless times, and they have still not corrected the problem. Review Source Response from LEAP July 23, 2026 Hello Catherine, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Thank you as well for bringing the payment reminders to our attention. We've been informed that this issue has now been resolved. If you're still experiencing any payment reminders or other related issues, please don't hesitate to reach out so we can investigate further. We appreciate your kind words about our engineers and are glad to hear they made a positive impression. Thanks again for your feedback, as it helps us continue to improve both our software and the experience we provide to our customers. Santorini R. Associate Attorney Law Practice Used the software for: 2+ years ### "LEAP is Fantastic!" March 10, 2026 5.0 Overall, my experience with LEAP has been phenomenal. I think their Client Specialists (especially \[sensitive content hidden\], who is assigned to us) are incredibly knowledgeable and great at explaining various features and how we can apply them to our firm. This application is extremely powerful and can do a ton of things. It is extremely customizable which is fantastic for firms of all sizes, practice areas, and workflows. I cannot recommend enough giving this software a try. Pros Their Customer Support is truly incredible. They are always there for you when you need it. Any questions or issues I had, they were ready to work with me to find a solution. Their client managers are very knowledgeable and will collaborate with you to find specific solutions to make your day to day work more efficient by showing you features related to how you already use the software. The software is extremely comprehensive and laid out well. There are tons of bells and whistles for firms of all sizes and needs. I truly love the document automation. It's extremely helpful to have most of the information pulled from contact cards and other fields within a matter. I also love that I can edit letters and documents to create my own automated letters. It saves a ton of time. Cons You do need to be pretty proficient at understanding Word processing and formatting a document. I would say you need to be slightly above proficient to create your own templates, whether letters, forms, or invoices. There are some aspects of template creating that I cannot do because I don't know how to write javascript. It's a whole section of the application that I can't even tap into. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP felt more comprehensive than what we were using previously. Review Source Response from LEAP March 13, 2026 Hello Santorini, thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with our client success team! We are glad that you’re seeing a lot of value from LEAP’s document automation capabilities, too. Thank you for being a LEAP client and giving us the opportunity to work with your firm. Benjamin B. Partner Law Practice Used the software for: 2+ years ### "LEAP, a trail blazer in its sector. " March 18, 2026 5.0 I've been with LEAP since I opened my practice in 8 years ago. What started as a necessity to find a practice management system to have the basic features and security I was after has turned into a strong partnership together. There software is no longer just the basic necessities' and is now a trial blazer in the legal sector. They provide great customer support and I still have a relationship with the LEAP client manager I had when setting the firm up. Pros LEAP is very close to being a 'one-stop shop'. There is only one element of my busy family law practice that LEAP cannot assist with, but the good news is they are development a product to cover the gap. Soon it will truly be a one-stop shop for family law firms. I love all the data migration and integration between different products so to limit double handling. Cons I think it's fair to see that LEAP is not the cheapest practice management software available for law firms. The old adage 'you pay for what you get' comes to mind. Whilst it is not free to use LEAP, and whilst there maybe other cheaper competitors, as the product is so excellent, your staff will be much more productive, especially in the world of artificial intelligence. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP When I spoke to the other students at my Practice Management Course, the people who didn't use LEAP loved the costs savings, but actually wished they were on LEAP. The people using LEAP grumbled about the fees, but were happy with the product. I chose excellence and trustworthiness over cost. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We were previously party of a multi-national law firm, and set up our own business once it 'closed down' its family law division. The practice management software used was not readily available for small firms. I discovered LEAP by asking around other students at the Practice Management Course. Review Source Response from LEAP March 20, 2026 Hello Benjamin, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. Thank you for taking the time to recognise LEAP’s fantastic customer support team. We’ll be sure to share your feedback internally. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Sandra S. Principal Law Practice Used the software for: 2+ years ### "LEAP review" March 11, 2026 5.0 I have been a LEAP user for 18 years. It continues to improve with technological advancements and they are not "left behind" like other software. I have had ideas and feedback for the LEAP team which they have taken on board and continued to develop. I love that they listen to their customers and continually improve their product. I like that they are using extremely qualified legal personnel to ensure we can trust their precedents for example, they hired a former Judge to prepare their family law precedents. Pros The updates to software in line with technology e.g use of AI, and simplified processes for preparation of legal documents. Cons occasional sync issues with emails (resolved when calling LEAP support). Otherwise nil concerns from my experience. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP The trust accounting software was far superior. Much more user friendly. Review Source Response from LEAP April 7, 2026 Hello Sandra, Thank you for taking the time to leave a review. We’re pleased that LEAP Legal Software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success. Thank you for highlighting our commitment to providing up to date content. As a legal technology provider, we are very serious about providing compliant, regularly updated content to all users. We appreciate your trust and your ongoing partnership with LEAP, and we look forward to supporting you in the future. Kind regards, The LEAP Team Doug P. Principal Lawyer Legal Services Used the software for: 2+ years ### "Over a decade of use with no regrets!" February 16, 2026 5.0 In 2015 when I was preparing to set up my own legal practive, I knew I needed some form of Practice Management Software and I arranged for a demonstration of LEAP. I was literally grinning from ear to ear during the demonstration, such was the "Wow" factor. 10 years on, LEAP continues to deliver the "Wow" factor! Pros It represents such excellent value for its very reasonable price (currently $339 AUD per user per month). For basically one billable hour per month per user I simply cannot afford NOT to have LEAP. It is such a phenomenally good Practice Management Software that makes my professional life so much easier and enjoyable! And it continues to get better - with the advent of AI and LEAP's addition of "LawY" I have access to additional very powerful AI tools giving me very impressive AI drafting and legal research without any increase in the monthly subscription! It even includes the option to have LawY's AI generated legal research verified by an actual lawyer - even that is included in the standard LEAP per user fee! LEAP is very well supported in so many ways including product managers, free webinars, online training etc. Cons No product is perfect, so there are always things that could be better. Including sometimes LEAP changing things that users do not necessarily want changed. One other minor thing is that there is one add on that costs extra - the ByLawyers Guide (currently $69 AUD per user per month extra). However, either all of your users have the add on, or none of your users have the add on. The add on is also excellent value and I wouldn't be without; but my Legal Assistant does not really use it. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Appeared to represent the best value product for what my practice required Review Source Response from LEAP April 14, 2026 Hello Doug, Thank you so much for taking the time to share your experience. We’re pleased that LEAP Legal Software is such a good fit for your firm. LEAP is designed to empower legal professionals to do more with their time, so we’re always grateful to hear when our products have made a difference. We’re pleased to hear that LawY and the AI features of LEAP are allowing you to work more efficiently and that the online training is helping you to utilise more features of LEAP. We also appreciate your feedback regarding the ByLawyers Guide. Input from legal professionals such as yourself is important for us to continue to improve our product. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Grainne A. Solicitor Law Practice Used the software for: 2+ years ### "Five Star Review." February 17, 2026 5.0 Since Day one it has changed the way I approach my work. Leap is a time saving tool for me and i feel so much more organised. All the trainers since inception including hte UK aspect were always highly professional and helpful. Leap is a highly professional service and Aid for Busy legal Practitioners. Pros Invaluable System offering a simple clever time saving way to run the office and files. All the trainers such as \[sensitive content hidden\] are highly professional and experienced. I also love the addition of the AI tool. I am continuing to improve my firm and productivity with this excellent service. Cons I have used other case management systems in the past and have to say there is nothing per se I don't like about leap. However I wish I hade more time to learn to use it to it's full potential so am linking in with \[sensitive content hidden\] for more bite sized regular training and Practice. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) Leap more efficient and was great value to make change Review Source Response from LEAP March 4, 2026 Hi Grainne, thanks for taking the time to review LEAP. We're delighted to hear how your firm is saving time with LEAP, and the ongoing support from our Customer Success team will enable you to improve your productivity. Ed Y. owner Law Practice Used the software for: 1-2 years ### "Office Hours is great idea" March 26, 2026 5.0 Pros The office hours session with hands on live demonstration of the product in action was really beneficial. Cons the integration of two extremely powerful tools is a challenging work in progress. These sessions show me that I am not doing anything wrong, but that things are still being developed. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP smokeball was evaluated early in their launch and wasnt ready for me Review Source Response from LEAP March 31, 2026 Hello Ed, thank you for your review. It’s great to hear that you’ve found the daily office hours with our product experts helpful. We also appreciate your feedback regarding ongoing developments. We’ll be sure to share your comments with our team. Thank you again for your review and for being a valued member of the LEAP community. Amy N. Legal Secretary Law Practice Used the software for: 2+ years ### "LEAP Review " February 3, 2026 5.0 Overall, my experience with LEAP has been very good! Customer service is very good and they always assist in a timely manner if a need arises. Pros LEAP is very user friendly in paying invoices as well as entering receivables. If you receive a check from a client that is paying multiple invoices, LEAP has an excellent way of entering them in an expeditious manner. I also like the way that LEAP syncs all of the transactions over to QuickBooks Online so that we can have an accurate account of our transactions. Cons No issues with LEAP. It works very well for my purposes. The only issue that I sometimes have is when I try to sync journal entries to QuickBooks Online. For some reason, it shows that it has "disconnected." We have figured out though how to correct this issue when it does come up which is not very often. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC Law license expired so we were put in a position to find another form of software Review Source Response from LEAP March 9, 2026 Hello, Amy, Thank you for your thoughtful review. We’re pleased to hear that LEAP is working well for you and helping with your processes for paying invoices and entering receivables. It’s always great to hear when our software has made a difference. We look forward to supporting you with even more useful features in the future. JE Jodie E. General Manager Law Practice Used the software for: 2+ years ### "Leap is your one-stop-shop for a boutique law firm " April 30, 2026 5.0 I've been using Leap since my firm's inception 10 years ago. Alot has changed since then but I'm loving the product more and more as further software and options are added to the platform. I don't need to go elsewhere to get a better price, or better software options. Leap are always staying ahead of the movements in the legal industry and adapting with it. Pros It's a one-stop-shop for a practice management and document management system. There is very little we have to use outside of the platform. It allows boutique firms to run their businesses like larger firms do. Cons All the different points of contact. I would much prefer to liaise with only one person who can assist me and my firm across various areas. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Customer service, pricing and payment options. Review Source Response from LEAP May 10, 2026 Hello Jodie, Thank you so much for your thoughtful and detailed review, and for your loyalty to LEAP over the past 10 years. We’re pleased to hear that LEAP continues to meet your needs as an all-in-one solution for practice and document management. We're also pleased to hear that LEAP is helping your boutique firm operate with the same capabilities as larger firms, as our purpose is to help lawyers who help people. We appreciate your feedback regarding your experience with points of contact. We understand how valuable it is to have a consistent relationship with someone who knows your firm well. Input from legal professionals such as yourself is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team SC Samantha C. Reception and Administration Law Practice Used the software for: 2+ years ### "The Administrative Point of View" March 27, 2026 4.0 Good, on the basis that I had been moved from a well functioning old system. I have had plenty of support along the way and am now settled and very happy to come in every day and do the work I am paid to do with LEAP by my side. Pros There is always help when needed and every one is friendly and patient. Any technical problems or training is easy to access, when ever needed. My recent training being a prime example and led by the most accommodating, friendly, patient and engaging \[sensitive content hidden\]. The system can hold much more information than ever needed, which is always a plus and covers all angles of work in the legal industry. It is fairly easy to learn and easy on the eye when multitasking with the many clients. Easy to amend, delete or add files or documents and has a good relationship with outlook. Cons I work on the administration side, so it can be a little more of a runaround when trying to do simple tasks within this area of work. It can be a little tricky doing simple maneuvers, such as merging or maneuvering clients, documents or files. I usually have to work directly through the Client Card on LEAP unlike the Fee Earners working through Matters. I have found that for storing physical Deeds and Documentation with a LEAP reference, is not so easy to follow and also clear labels are not produced automatically. The LEAP Reference is not as efficient for the many paper documents needed to be stored long and short term. There could be another way is any other way that I have not yet discovered. I am fully aware that there is so much more to LEAP than I know already or will ever need to use. Every day's a school day, so much more to grasp even after 3 years. I am open to offers/ideas of any other reference storing methods on LEAP. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) New business owners & partners. Systems changed to suit. Review Source ML Michael L. Partner Law Practice Used the software for: 2+ years ### "Beyond satisfied." March 25, 2026 5.0 We switched from PCLaw to LEAP a few years ago and we cannot be happier. LEAP has made a MASSIVE difference in our business. We capture much more time and our billings have increased dramatically. The cloud-based software makes running a paperless practice so easy. I can be anywhere with an internet connection and I have my whole practice at my fingertips. Pros LEAP is extraordinarily user friendly. The document management tools are tremendously helpful. The customer support is outstanding. LEAP has definitely taken our law practice to the next level. Cons Sometimes the LEAP updates cause glitches with microsoft office suite apps. I also wish there were a single report which pulls all of the trust account information required by the Law Society of Alberta's annual self-report. The "LSA Export" tool is amazing. But that's only one part of the annual report. It would be great to have the other information easily accessible in a single report, rather than having to sift through three separate reports for each trust account. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Cleo](https://www.capterra.com/p/234429/Cleo/) Reason for choosing LEAP Cloud-based. Easily integrates into Microsoft office. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Because PCLaw was an archaic system that crashed every single day. Review Source Response from LEAP April 2, 2026 Hello Michael, Thank you for your fantastic review. We’re thrilled to hear that LEAP has helped take your practice to the next level and made such a meaningful impact. It’s great to know that you’re finding the platform user-friendly, with document management and cloud access supporting a truly flexible, paperless practice. We’re also glad our Support team has been able to assist you along the way. We appreciate your feedback regarding updates and trust accounting reporting. Insights like yours are invaluable as we continue to enhance functionality and improve the experience for our users. Thank you again for your recommendation and for sharing your experience with LEAP. TL Trieu L. Director Legal Services Used the software for: 2+ years ### "Principal Solicitor" April 1, 2026 5.0 Improving significant since we have had a Client Success Manager, who is the person to ensure I can use the programme more efficiently. Pros Innovations and their commitment to development of the software program to make things work more efficiently. Since we have had our Client Success Manager, we feel the LEAP can be customised for our firm's needs. Also joinging LEAP first allows for legal practitioners to collaborate with the developers. The AI component makes it seem more secured and allows of documents to be stored in the one workspace. Cons Perhaps that each component inside leap seem to be working in silos. It does not seem to be a cohesive team between LawY, AI paralegal, infotrack LEAP, smokeball and trisearch. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Just easier to use and saved me time not having to learn a new product. Switched from [triConvey](https://www.capterra.com/p/241393/triConvey/) Ease of use with LEAP but the cost was prohibitive. Review Source Response from LEAP April 16, 2026 Hello Trieu, Thank you so much for your review. We’re glad to hear LEAP Legal Software is helping you manage your matters more effectively. Thank you for taking the time to recognise LEAP’s Client Success Team. The team work very hard to provide knowledgeable support to all LEAP customers and we’re pleased to hear that the training you have received has helped you utilise more features of LEAP. Thank you for also highlighting our commitment to innovation. As a legal technology provider, we are serious about providing compliant, regularly updated content to all users. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team FL Francis L. Lawyer Law Practice Used the software for: 1-2 years ### "LEAP is a great tool" March 5, 2026 5.0 Overall, I like the system and I'm glad that my firm is using it. Having come from other firms using different software, this is my favourite. Pros I appreciate having everything organized in one system. I like the precedents tool. I enjoy the built in AI assistant. It is a fairly user-friendly system. Cons Someone created a Financial Statement on their own account, under the file name and I was unable to access it from my own account. Switched from [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) Switching to a new firm that already had LEAP. Review Source Response from LEAP March 26, 2026 Hi Francis, Thank you for your thoughtful review. We’re pleased to hear that our precedents and AI tools have have helped. LEAP is designed to empower legal professionals to do more with their time. Our development teams are guided by in-house legal experts, so it’s always great to hear when our products have made a difference. We look forward to supporting you with even more useful features in the future. BO Brendan O. President and Lawyer Law Practice Used the software for: 2+ years ### "Automation and WealthCounsel Included!? Sign Me Up!" March 20, 2026 5.0 There is a learning curve to Leap, but it strikes me as much more capable than either clio or practice panther. The practice areas are built out with fields for the people and data you want to track, which enables you to automate documents. Document automation itself is much better than with Clio Manage and Practice Panther. When you figure in the sum you'd pay for all of the apps you'd need to buy to get Clio to do what Leap does, it makes Leap price competive. Biggest cost savings is due to Leap's acquisition of WealthCounsel, which normally costs $450 per month per user. Leap costs $200 per month per user and it INCLUDES WealthCounsel! The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame. This is a big deal for visually impaired people and it is common in many apps and Web sites Leap has been buggy. I can't save PDFs from Adobe directly to Leap even though i have the Leap add-in installed. And with Microsoft products i get recurring error messages and they sometimes get sick in a loop. But Leap's customer and tech support are very receptive to customer input and responsive to tech issues and problems. I know that Leap has an online app, but my Leap contact says the desktop version at present is more capable, especially in document automation. I look forward to using the online product. From the little bit that I've played with it it's well designed visually and logical in its layout. I hope that it is tricked out as far as ADA compliance goes. Pros I signed on with Leap because Wealth Counsel is packaged with Leap for a total price of $200/month per seat. Leap has some real strengths. Document automation is much easier with Leap than it was with Clio. For various practice areas Leap has pre-programmed tables to ID and connect everybody associated with the matter. For estate planning, for instance, Leap features prompts for you to fill in all family members, all heirs, all devisees, all assets of various types, all executors, all agents,... Then you click a button and it imports all that data into wealth counsel, where you complete the interview and create the estate plan as you normally would with wealth counsel. So far, i have not had to create many custom fields in Leap because the practice areas are pre-loaded with the roles and data I need to track. In document automation, you can create a replicating table that enables you to program one row in a table and it will automatically create unlimited rows. So if you've got 10 heirs you program the data you need into your Word table using Leap's add-in Tab and Leap will automatically pull data for as many heirs as you've entered into Leap. I have done 10 or 15 estate plans with Leap + Wealth Counsel and look forward to doing more as i build that practice area. The integrations that exist are largely built-out by Leap, so they aren’t as buggy as some of the hundreds of apps available for clio. LEAP released a Zapier integration last year so you can make it play with pretty much any app. This is a work in progress for my firm. Leap's AI tool, LawY, is stellar. I've used it to tweak my fee agreements and to draft a Demand Letter. It analyzes all of the data saved to the matter, does some legal analysis (which you MUST verify -- it does hallucinate case law), and creates very readable text. Cons Desktop App is not ADA compliant for the visually impaired. Desktop App is buggy with Adobe in that I can't save directly from Adobe to Leap. I have to use Leap to import PDFs from File Explorer. Desktop app's integration with Microsoft Word and Excel is buggy and error messages sometimes get stuck in a loop that requires use of task manager to close Leap and restart it. There is a steep learning curve to Leap, but once you get the knack for it the software works well. It took me a while to acclimate to Leap’s treatment of contacts. Now I like the way it handles contact "cards" and "people." Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP WealthCounsel is included with Leap. Leap excels at document automation and less need to build custom fields because practice areas are built out with fields to track people and data. Leap's AI tool, LawY, is very impressive and is included in the subscription price. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) WealthCounsel is included with Leap. Every time I want to do anything in Clio I have to buy an App. With Leap that's not an issue. Document automation is much better with Leap. Less need for custom fields in Leap. Review Source Response from LEAP March 25, 2026 Hello Brendan, thank you for such a comprehensive review. It’s great to hear that you’re finding value in our features like document automation, WealthCounsel integration, pre-built matter types, and LawY. We also value your feedback on accessibility, LawY, and some of the desktop integrations. We’ll make sure your comments are shared with the appropriate teams. Thank you for taking the time to leave a review. LJ Losmin J. Principal Attorney Law Practice Used the software for: 1-2 years ### "Happy attorney who completed multiple demos with other programs and chose LEAP" March 19, 2026 5.0 I am really happy with it and even though there are some challenges. I still have not found another program that does all of the things LEAP does for the value and the customer service. Pros It is a comprehensive case management system that does so much and it is all part of the program. I don't have to add on extras. I have real people providing training for me instead of being directed to watch You Tube videos for onboarding. I can speak with my contact anytime and they can go over my questions. I really like LawY and the Matter AI features too that are included. Cons No CRM, no way to have client portals like other programs, no dashboard feature, not cloud based so I cannot log into it from different computers. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP LEAP was set up to the matters in my jurisdiction and included immigration forms since I work on some state law issues and immigration. Review Source Response from LEAP March 25, 2026 Hello Losmin, thank you for your thoughtful review. We are glad that LEAP's comprehensive software has been valuable for your firm and that you’ve had a positive training experience with our team. We’re also pleased to know that you're enjoying our AI tools. We also appreciate your feedback regarding additional features—we’ll share your comments with our team. We encourage you to reach out to your Client Success Manager to explore existing capabilities for client collaboration, reporting dashboards, and remote access. Thank you for taking the time to leave a review. EB Emily B. Office Manager Law Practice Used the software for: 1-2 years ### "Solid program and fantastic customer service! " March 18, 2026 5.0 Overall, we are quite happy with LEAP. I think the program is much more solid than our prior program. It is stressful making a change and it takes time to be comfortable with a billing program but I am happy our firm chose LEAP. The customer service is amazing. If you end up with \[sensitive content hidden\] as your rep, you are in luck! Pros Love how easy it is to locate a file number for both active and closed cases. Emailing invoices is a great feature we didn't previously have. Customer support via having a direct client success manager to reach out to is critical. We have had a few over the past few years but they are all good. Current rep is \[sensitive content hidden\] and he is a keeper! Pro and con is there are about 3-5 ways you can do the same thing (so you need to pick the way the suits you best). That is also a con because it can be difficult to remember what you did previously unless it is something you do often. Nice that LEAP integrates an online payment system (Fee Wise) with QR codes on invoices. Love how easy it is to correct invoices. I probably should have moved this up on the list! VERY efficient. This used to take me a full day and now it is a few hours. Data migration from PCLaw to LEAP was relatively seemless. LEAP invests the time necessary to train new users. I was happy with the training and having a rep to reach out to was so helpful and gave me peace of mind. Our rep actually walked me through bills for the first few months. Cons The conflict search feature is flawed. It only pulls actual opened clients so unless a client has retained you and you open a file OR create a card for someone, they will not appear in your conflict search. Odd because this is one of few programs designed specifically for law firms. LEAP works in batches so each attorney has its own batch. For us, because we have several attys, it takes a substantial amount of time to generate and after a few years, I still have a cheat sheet / checklist I go through when completing bills. Had to learn to use not only LEAP but also purchase and learn QBO (which is not user friendly at all). Time consuming with monthly reimbursement checks for attorneys who say purchase a supply and have mileage related to a client - that requires two different checks. LEAP check for matter related reimbursement and QBO check for "other" reimbursement. Late fee / overdue invoices are terrible. LEAP generates one late fee invoice for each overdue invoice so our clients that are making small payments over the course of years may have 12 invoices generated in one month. It is absurd / time consuming. There is also no feature you can select to exclude an invoice (we have about 100 court appointments that we have to bill at the end of the case - federal criminal cases). To exclude these from billing, I have to manaully uncheck the invoices. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) They were closing down so we had to make a switch. Review Source Response from LEAP March 20, 2026 Hello Emily, thank you for taking the time to leave such a detailed and thoughtful review! We are glad to hear that LEAP has been a strong fit for your firm. It’s great to know that you’ve found our online payment collection features easy to use and they are saving you time as well. It’s great to know that you’ve had positive experience with our team from initial training to ongoing support with your Client Success Manager. Thank you for your feedback regarding the conflict search, accounting integration functionality, and past due invoices. We will share your feedback with the team internally, and we encourage you to reach out to your Client Success Manager so they can help with a resolution. We thank you again for your time and are grateful for the opportunity to support your firm. FP Fhara P. Partner Law Practice Used the software for: 2+ years ### "Honesty is the Best Quality: the good and the irksome" March 25, 2026 4.0 Overall, I have found the customer service on the implementation end quite straightforward and helpful in getting everything into LEAP in a timely fashion. The start-up was time consuming but ultimately worth it. If staff and lawyers take the time to use the tools available in LEAP, it is incredibly useful and saves time. The integration with accounting is ideal and allows a one-stop shop for a modest firm like mine. Overall, I have had a positive experience working with LEAP and any other service would have to work very hard to tempt me away. Pros There are many features I enjoy about LEAP, including the integrated accounting system, the useful categories and document management features and the ease of use. In particular, it allows for collaboration across the office and ease of client and file management. It is a secure system that our lawyers can easily use from home and remote locations. Simple tasks like Bills of Costs, what used to take ages are now done in minutes with only modest edits required to complete. Staff really enjoy working in LEAP once they have taken the time to familiarize themselves. New staff (who haven't worked in Law previously) report that they find it easy to use. It is relatively intuitive to figure out what it can do and then build out your skills. I also enjoy how it is using AI for truly useful purposes like helping me locate a specific email or references within a dense file. I don't need AI to write for me so using it for that kind of file organization really helps to advance my file without wasting my time. I have been stymied by the tech several times since my new office opened three years ago so I have had to access customer support several times and always found them to be timely and responsive. Final note, as we just renewed for the first time, we were apprehensive but found the discussion meetings helpful and the renewal costs to be reasonable. We honestly feared worse and were overall pleased. Cons I have a few small pet peeves to keep a review fair and honest. The default to Adobe is irritating since we use another PDF service that is more cost sensitive. In addition there are other software services and programs we use and we cannot directly transfer from one to the other. Also we cannot upload court documents without pulling them out of LEAP, putting them on our desktops and then uploading to the Court services system. This is irritating but in the overall scheme of document management, not particularly onerous. The other pet peeve I have is that when there is an update of the LEAP software, we have to update with our local IT service provider as it frequently jams up our cybersecurity. This has been remedied by simply notifying our IT service provider every time LEAP updates to be prepared to address any issues. This happens pretty much every time LEAP updates and they often do not provide notice of a forthcoming update so we can make sure our IT service provider is available. We have a great IT service provider so not an issue but I could see this being a problem for a firm in a smaller centre or who is providing their own IT support. Review Source Response from LEAP April 2, 2026 Hello Fhara, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in collaboration, and document and file management, as well as helping streamline tasks and enabling secure remote access for your team. We also appreciate your feedback regarding integrations, PDF preferences, and update communications. Our aim is for LEAP to provide everything you need to run your law firm, and input from legal professionals such as yourself is important for us to continue improving our product. Sarah K. Legal Assistant Law Practice Used the software for: 1-2 years ### "Great Law Tool" March 18, 2026 4.0 Overall, LEAP is a practical and effective tool for improving productivity in a legal environment, with some limitations to keep in mind. Pros LEAP is a strong, reliable program for overall file management. It allows you to generate documents efficiently while keeping all file-related materials organized in one central location, which greatly improves workflow and accessibility. The built-in AI features are particularly helpful when working under tight deadlines, as they assist with time management and streamline routine tasks. Additionally, having client and file data preloaded makes generating forms much faster and more efficient, ultimately saving valuable time that can be better spent on other matters. Cons The program can occasionally lag, which may interrupt workflow. Additionally, while the AI feature is useful, it can sometimes produce inaccurate or “hallucinated” case references, so outputs need to be reviewed carefully before use. Review Source Response from LEAP April 2, 2026 Hello Sarah, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in file management, document generation, and overall workflow efficiency, and that features like AI and preloaded data are helping save valuable time. We also appreciate your feedback regarding performance and AI accuracy. Our aim is for LEAP to provide a reliable and efficient experience, and insights like yours are important as we continue to refine and improve the platform. Thank you again for taking the time to share your experience. CR Cheryl R. Practice, Finance, Admin Manager Legal Services Used the software for: 2+ years ### "LEAP into the future" March 11, 2026 4.0 Overall, LEAP has been a great upgrade from the software we used previously, and the support has been consistently excellent. It’s definitely priced higher than some alternatives, but the quality and support make it well worth it. Pros LEAP is an easy-to-use system that our team picked up quickly, thanks to its clear layout and accessible training resources. It has made everyday tasks like managing matters, creating documents, recording time, and billing much more straightforward. The integrations with MYOB, InfoTrack, Microsoft Office 365, and RapidPay work well and help keep everything in one place. The precedent library is extensive and useful, and trust accounting has improved noticeably since we started using LEAP. Cons Safe custody record‑keeping is still a bit time‑consuming and could be easier to use. When we moved from a partnership to a company and had to set up a new data file, the transfer process was more complicated than we expected. On the plus side, the support we received during the transition—and the ongoing support since—has been excellent and very helpful. Review Source Response from LEAP April 7, 2026 Hello Cheryl, Thank you so much for your review. We’re pleased that LEAP legal software is helping to streamline your work, enabling you to work more quickly and efficiently. We’re also pleased to hear that the integrations with MYOB, InfoTrack and Microsoft Office are helping to keep everything in one place. We appreciate your feedback regarding safe custody record‑keeping. Our aim is for LEAP to provide everything you need to run your law firm and your input is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team TS Tiana S. Associate Lawyer Law Practice Used the software for: 6-12 months ### "Please update user friendly requests listed above" March 13, 2026 3.0 Overall the experience is fairly smooth, I think a feature to collaborate simultaneously on documents would be amazing. Pros I like that it is integrated with all my other platforms such as outlook, especially when it comes to saving documents sent in an email. Cons 1\. I dislike that you cannot work on documents at the same time as your colleagues (as you can in sharepoint). 2. I dislike that the only PDF reader available is Adobe - I find Adobe extremely slow and difficult to work with 3. I dislike that you cannot drag and drop documents into my emails, I either have to make it send in an email or export the document and then drag and drop from my downloads into my email 4. I dislike that when I download something from my browser I cannot drag an drop it from there into leap, I have to open up my files and take it from there. 5. I dislike that in the "preview" option, some documents will show the whole document (I've seen up to 20 pages) but sometimes it will only show me 5 pages. It is super inconsistent and frustrating and I see no reason why we cannot just see the whole document. It should also be set up differently so that I can "flip" through documents quickly like you can in sharepoint - ie side to side arrows Review Source Response from LEAP March 26, 2026 Hello Tiana, Thank you for taking the time to provide this feedback. LEAP’s mission is to help lawyers who help people, so it’s important for us to hear your experience with collaboration and document management. We’re glad to hear that your overall experience has been smooth and that integrations with tools like Outlook are supporting your workflow. We also appreciate your detailed feedback around document collaboration, PDF viewing, and file handling. Your input helps us to further improve our features and make LEAP a platform that legal professionals can always rely on. Thank you again for sharing your experience with us. NA Natali A. Accounts Manager Legal Services Used the software for: 2+ years ### "Leap Review " March 11, 2026 5.0 Overall, our experience with LEAP can only be described as efficient, productive, and user-friendly. From our perspective it has significantly improved workflow in our office and makes handling multiple matters more manageable. Pros Since working with Leap the first thing we noticed is that whenever we have a problem customer service are on it, they are so quick in dealing with the issue. Our account manager is amazing and has never disappointed, we speak very highly of her. We like how there are so many fields to make matters organised within a file and that leap has precedent documents that we can use. The fact that it is cloud based and can be accessed from anywhere is a huge plus for our firm when working away from the office. We can implement, coordinate and monitor everything and the AI integration is very helpful. Sending emails, documents or correspondence is very easy as that can be done within the file you are accessing without needing to look anywhere else. We have been using leap for over 16 years and never had any security issues or breaches and have never had to negotiate pricing as we have always been happy with the value for money. Cons Difficult to find the chat to log in a service call but once we do Leap never disappoint in their service. Don't like in accounting if we make an error after finalisation even if in notes, I am unable to edit and I will have to reverse entire transaction. Review Source Response from LEAP March 24, 2026 Hello Natali, Thank you so much for taking the time to share your experience. It’s great to hear that LEAP has helped you to become more efficient and productive. Thank you for taking the time to recognise LEAP’s fantastic customer support team. We’ll be sure to share your feedback internally. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team RL Rosita L. Ms Legal Services Used the software for: 2+ years ### "Law firm for legal practice" March 10, 2026 5.0 The support team is very professional. All the staffs at leap is very helpful and professional and will remote assist us whenever a problem arise with leap. Pros One stop shop can order searches, have all the need for all areas of law. Having all the Court Form and Land Title Office form and AI searches, so make the legal professional field much easy to work on it. Cons I have used Leap since 1995 to present for the past 30 years, I get used to Leap program and will not change. They have By Lawyers, InfoTrack, Rapid Pay, and all other facilities so good and able to use and make the firm function much more profesisonal. Review Source Response from LEAP March 24, 2026 Hello Rosita, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. Thank you for taking the time to recognise LEAP’s fantastic customer support team. The team work very hard to provide responsive and knowledgeable support to all LEAP customers. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team GD Gianna D. Principal Solicitor Law Practice Used the software for: 2+ years ### "LEAP IS IMPROVING - WELL DONE!" March 18, 2026 4.0 Initially I expected more of LEAP, I was disappointed but appreciated what it could do. I tried twice to not renew. Now I am glad I did not renew because a lot of effort seems to be putting into improving LEAP products, thank you! I am concerned about the price for small firms like mine. I am also concerned about the payment of 30% for the use of the AI Assistant. Also, only relatively smart and tech savvy people will respond to it. Having teaching experience, there will be people that will love it and those who will not respond to it. some people need human support. But it will be great for some firms and clients. Pros I am loving LEAP Law Y. I use it constantly. I do my own verification where case law is referred to and download the cases that seem relevant. I continue asking additional relevant questions until I have asked all the questions that I think are relevant, and download all the cases that seem relevant, then I can leisurely go through the information and tailor it to different matters. I love research! Cons Well, sometimes LEAP does not get along with Outlook and things go wrong when there are Microsoft Updates. LEAP is constantly changing, which is both good and bad. I used to struggle with changes and get very frustrated. I suggested that LEAP let users know when there is an update and run a zoom to teach people new features etc... I try to watch as many zooms as I can, but this work leaves us all so time poor and over worked. so effectively LEAP listened and reduced what I least like about LEAP. Currently I am struggling with Balance Sheet Plus. I really need some help with that. Zoom meetings when attendees are asked to follow along move too quickly. I was a teacher for 28 years. Every instruction must be given twice. My advice is if you want participation, target less and give people a chance to keep up otherwise we have all wasted our time. I shared this with \[sensitive content hidden\] , he took it well, but will anything change??? I have friends who left and I think some people who have left might come back if they know what improvements have been made. the cost is also a factor. Can you bring the price down for small firms??? Review Source Response from LEAP March 20, 2026 Hello Gianna, Thank you for taking the time to share your experience with LEAP. We’re pleased to hear that LawY has helped you with your legal research and workflow. We appreciate your feedback regarding clearer communication of updates and more structured, paced training. Our aim is for LEAP to provide everything you need to run your law firm. Input from legal professionals such as yourself is important for us to continue to improve our product. We also note your current challenges with Balance Sheet Plus, please do not hesitate to reach out to your Client Success Manager for assistance. Kind regards, The LEAP Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.