--- title: "LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LEAP the right Law Practice Management solution for you? Explore 551 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147413/LEAP/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- LEAP 4.2 (551) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of LEAP Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews DL Daniel L AttorneyLegal Services, Self-employedUsed the software for: 1-2 years. “Leap has a user-friendly interface, comprehensive support material on its site, and access in real time to technical support when needed. But it is much more than a timekeeping and billing app.“ May 20, 2026 Amrinder S Business ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps.“ February 24, 2026 LB Laura B AssistantLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Having Leap Accounting as a separate tab really helps with time recording as you can look at the matter and input time in a separate window, you don't need to jump between two tabs or write everything down and then key it in separately, it saves a lot of time. “ March 6, 2026 TR Trafford R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “My one complaint is that I cannot drag any attachments from emails directly through to my LEAP matter, I have to save the document separately onto file explorer or save it directly onto the matter and it's roughly 30 seconds longer.“ February 24, 2026 Grace W Senior SolicitorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It also integrates seamlessly with our phone system, allowing phone calls to be automatically recorded for billing and generating file notes directly within the relevant matter, which saves time and reduces administrative work.“ March 11, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame.“ March 20, 2026 KB Karen B Practice ManagerLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Its clear layout, logical workflows and integrated tools make it easy to navigate, locate information and complete everyday tasks such as managing matters, sending emails, saving documents and recording time.“ March 11, 2026 OA Olivia A Law Clerk and Executive AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 551 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Attorney Used the software for: 1-3 years ### "Get WealthCounsel elsewhere!" October 21, 2026 1.0 HORRIBLE! Do not recommend to anyone looking for legitimate legal software. WealthCounsel is a little outdated and clunky as far as flow goes, but the software is still the best on the market as far as I can tell. Try to go with someone else to get WC if you can. Pros The only reason I signed up with Leap was because I was a pre-existing WealthCounsel subscriber and when Leap bought them, it was expressed onto me that the only way to move forward with WealthCounsel was to sign up for 3 years with Leap; I later found out that was not the case. Cons The business agreements are garbage, like you can Google a better agreement. The Ai is clunky. Their sales team is deceptive and pushy. It's a huge company so you have no recourse unless you want to spend more than your subscription is worth to sue them. The help center is useless and has given me either non-answers to issues, or told me essentially 'tough luck.' Review Source Response from LEAP October 26, 2026 Hello Nicholas, Thank you for sharing your feedback. We're sorry to hear that your experience with LEAP has not met your expectations. We understand your concerns and take feedback about our products, support, and sales experience seriously. Thank you for taking the time to speak with our Client Relations team about your concerns, and work with our Help Desk team on resolving a recent technical issue. We appreciate the opportunity to address these matters and remain committed to supporting you throughout your time with LEAP. Executive Assisstant Used the software for: Less than 1 year ### "Leap for our PI law firm" October 14, 2026 4.0 Great, I feel I know where to go for solutions and have been supported by the Manchester office closeby for F2F support Pros Ease of use, organisation and customer support is excellent as a new user to the software and law industry in general. The help pages, university and support centre as well as ask LEAP services are handy for quick solutions. With our goal to be managing files all in one place and creating a way to run our firm with standards held in place I am confident LEAP is the software to be using. Cons Currently the set up of our package needs some tweaks and customisation to work the way we want to, but I am confident with help from LEAP this will be acheieved. Occasional bugs and UI issues when first learning how to use system, some issues with MFA & M365 tie ins Review Source Solicitor Used the software for: 3-5 years ### "A Positive Experience with LEAP" October 14, 2026 5.0 My overall experience with LEAP has been very good. The software offers useful tools for managing legal work, and the training on AI and other features was informative and helpful. Overall, I’m happy with my experience and look forward to continuing to explore the software’s capabilities. Pros I really enjoyed my overall experience with LEAP. The training sessions, particularly those covering AI and other features, were useful and helped me better understand how to make the most of the software in my day-to-day work. Cons I don’t have any major cons to mention. Overall, I had a good experience with LEAP and was happy with how everything went. Review Source Operations Manager Used the software for: Less than 1 year ### "Awesome support From Nicole " September 27, 2026 5.0 Nicole has been supportive on site with a professional but warm approach to helping us find new ways of working and is super accomodating and patient. Pros Nicole being on site has really helped me and the team find more efficient ways of working and new tools that will really help us all in our day-to-day roles. Cons As feedback for Leap itself, it would be great to get more communication around Leap updates and new features when they are added, which could be a huge benefit to use. We don't always go searching on the platform, and there is an element of what you don't know you wouldnt necessarily look for or even know its an option. Review Source Director Used the software for: 1-3 years ### "Cohen Campbell" August 12, 2026 4.0 A capable and reliable case management system that connects with other essential platforms which enables us to work more efficiently Pros The functionality, potential for organisation it provides to a firm, and the document management capabilities. Cons The cost. Can see that some of the reports take into consideration the questions that would be asked in a PI renewal form, however, would prefer it if you had more reports that could assist with the PI renewal process. Would like to see the precedent bank further developed to include more templates particularly in commercial areas of law eg shareholders agreements, SPA's. Lastly, getting hold of staff to discuss different issues eg licensing, or support issues has become more difficult over the years, Review Source Owner Used the software for: 3-5 years ### "Overpriced and disappointing." June 24, 2026 2.0 Disappointing. They screwed up all sorts of things. At the end of the three year contract, they wanted a huge increase in the monthly cost. I asked for their best offer, and it was terrible. Once I changed to a different system, only then did they offer a better price point. Too little too late. Pros It allows client management, account management, and calendar management all in one. The engineers are truly friendly and helpful. Cons It is incredibly overpriced, and the system is not very intuitive. Moreover, once I left, their integrated payment system continues to send payment reminders to former clients, even though I switched to a different payment system. I have reached out to them countless times, and they have still not corrected the problem. Review Source Response from LEAP July 23, 2026 Hello Catherine, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Thank you as well for bringing the payment reminders to our attention. We've been informed that this issue has now been resolved. If you're still experiencing any payment reminders or other related issues, please don't hesitate to reach out so we can investigate further. We appreciate your kind words about our engineers and are glad to hear they made a positive impression. Thanks again for your feedback, as it helps us continue to improve both our software and the experience we provide to our customers. KMC Legal Used the software for: 3-5 years ### "Great experience using LEAP" June 24, 2026 5.0 Hard to fault the team at LEAP since we've moved over from our previous CMS. From initial set up and data migration, the guys have all been great to deal with. We're more efficiently able manage client communications, case progression, document storage and account ledgers. The reporting suite is particularly good, as well. Pros LEAP has practically zero downtime, a very responsive support team, helpful collaboration/integrations with other software providers, and is generally very easy and intuative to use and navigate around. Cons Occasionally, updates to the user interface can be pushed out without prior notice, which can be frustrating on the day. Functionality is all there, but a bit of experimentation is needed to find where it's been moved to. Switched from [Access Legal](https://www.capterra.com/p/240324/Access-Legal/) Needed a CMS that allowed greater automation and greater integration with our wider suite of software products. LEAP looked cleaner, and was more intuitive to use. Review Source Managing Partner Used the software for: 3-5 years ### "If you haven't used LEAP in the last 6 months, you really haven't used LEAP!" June 22, 2026 4.0 19 years using LEAP, and can say now would be the most exciting time to be using the software. The possibilities are endless, the various LEAP Development teams we work with are all really open to our feedback and ideas and from an owner point of view, it now feels more like a partnership. Pros All the new AI integration! It is absolutely a game changer for law firms. It's no standard AI, the intelligence of AI Paralegal, CRM (I chat with pilot constantly), Matter Issues, Pathways, Ruffle, it's just endless the support it is starting to provide and with time we will see across all areas, leaving our employees to do the most vital work, the client communication and legal judgement without the distraction of everything else. Cons Until the launch of LawY, it would have been how irrelevant the software was becoming after the integrations to PEXA etc as forms went online. Now, it's going from ease of use in one area, and then having it more clunky in another (this document automation, Java Script, Workflows etc). Tasks sitting outside of LEAP and that the new creations like Pathways, Matter Issues, AI Paralegal are not all planned to meet in one location with the tasks from the outset. Currently experience more difficulty using auto time so have staff still manually tracking and that their entries can't read the matter to know if they should be $0.00 rate or billable rate depending on type of matter. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing LEAP Integration won out. If we can aim to remove human error, and instead let team member's focus on what they do best, then why wouldn't we stick with a product who values integration. Review Source Response from LEAP June 25, 2026 Hello Kathryn, Thank you so much for your thoughtful and detailed review, and for your loyalty to LEAP over the past 19 years. We're pleased to hear that this feels like such an exciting time to be using LEAP, and that the AI features are making a real difference to your firm's efficiency. We appreciate your feedback regarding document automation and AutoTime. Input from experienced legal professionals such as yourself is invaluable as we continue to improve our product. We look forward to continuing this partnership and supporting you with even more useful features in the future. Kind regards, The LEAP Team Attorney Used the software for: 1-3 years ### "First Class Law Office Management" May 26, 2026 5.0 Frantastic. It saves me time. It saves me irritation. I am a sole practitioner and have long done without an administrative assistant. LEAP is now my admin. Pros Leap has a user-friendly interface, comprehensive support material on its site, and access in real time to technical support when needed. But it is much more than a timekeeping and billing app. It is a comprehensive law office management tool. It has vastly simplified my practice. It is now longer a dreaded, tedious, chore to prepare invoices. A few simple steps, they are done. Payments are easily credited. I can call up every invoice from the client account. I can also find all correspondence and email in each client account. Am AI feature conducts research for me. Cons I dislike the new timesheet. It replaced one which I considered to be more intuitive. LEAPs online technical articles do not always keep up with changes made to the app. Review Source Response from LEAP May 26, 2026 Hello Daniel, thank you for sharing your review. We’re happy to hear that LEAP has helped simplify your practice and save you time. It’s great to know that the organization and billing features in LEAP have been helpful to you. We appreciate your feedback regarding the timesheet and technical support articles and will share your comments with our team. Thanks again for your insights. We’re proud to support your practice. Solicitor Used the software for: Less than 1 year ### "SEKANI PATTERSON - great trainer " May 21, 2026 5.0 Pros Received great training at Montpellier Legal from Sekani, thank you for making our day's alot easier by utilising the software. Cons That you cannot save emails twice (for instances where you are acting on both sides) . Review Source Owner and Attorney Used the software for: 3-5 years ### "Leap is the best choice for family law practice management. " March 10, 2026 5.0 We’ve had a very positive experience with LEAP. It’s intuitive, keeps our matters organized, and helps our team stay efficient and focused on clients instead of paperwork. Pros LEAP is extremely user friendly and it keeps our matters, documents, and billing organized—saving time and making practice easier. Our contact person at Leap, \[sensitive content hidden\], has gone above and beyond for us and it’s nice to have a human being to reach out to with questions and concerns. Cons It takes a while to start up and sometimes it runs slowly. I wish something could be done to make it easier to see the date and time a document was last changed. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We first used Leap and were satisfied but had heard so many good things about Clio that we decided to give it a try. We soon switched back to Leap as it was easier to use and much better suited to our practice. Review Source Response from LEAP March 11, 2026 Hello, Patricia, We appreciate you sharing your thoughts on LEAP and are pleased to hear that you’ve had such a positive experience with the software and with our team. We continue to work hard to provide a solution that allows our clients to focus on their clients, so we are very glad to hear your words. Thank you for your thoughts, as well, about the document modification dates and times. We will pass that on to our team internally. Cynthia M. S. Attorney Used the software for: 1-3 years ### "Unfortunate decline in service, sharp price increases, and lack of customer service" March 18, 2020 1.0 Boy, did all of that great customer service change! When they merged or were acquired by LEAP, the prices began to sharply increase (we're talking 60% in a year!) and the customer service declined even more sharply. When I informed Turbolaw that I was switching to a new provider, no effort was made to keep me as a customer except to try and talk me into buying LEAP, which I do not want or need. And the kicker was this: I asked IN ADVANCE if I would still be able to access my data (not their programming to update anything, just my own DATA on my own computer!) and they said yes--and then it turned out to be incorrect, and I could not even do that. And they will not assist me in doing so unless I pay them more money. This after my monthly cost had gone from something like $50 to $79 to $129 all in the space of 2 years!!@ Pros I originally selected this software because of the excellent experience I had had with their sister software, Turbolaw legal forms. That software was far superior to this, in terms of ease of use, customization and data access, but I stuck with it anyway. Turbolaw historically had offered excellent service. Cons It was virtually impossible to save data in a meaningful format. When I decided to switch to a new time and billing software, even their software people couldn't do it. Customizing the billing formats were difficult, particularly in that I wanted my bills to show the time and expenses billed, the payments made, and the status of all retainers--which in my mind should be fairly standard on a legal bill. Directions were spotty, and questions about this software were not quickly answered. Retainers and payments were not always automatically credited. I heard these concerns from fellow attorneys, as well. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) I switched FROM Timeslips to this product because Timeslips had crashed; I then switched FROM Turbolaw to Timesolv, and I am so happy with that product!! Alternatives considered [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) Reasons for choosing LEAP I had had great customer service, at that point, from Turbolaw. That all changed! Review Source Business Manager Used the software for: 3-5 years ### "Business Manager " March 16, 2026 5.0 We have been using LEAP Legal Software since 2017 and currently hold more than 30 licenses across our firm. Overall, our experience has been positive, particularly in terms of matter management, document automation, billing, and trust accounting all being integrated into one system. Having everything in a single platform has helped maintain consistency, improve efficiency, and streamline our daily operations. The precedent library and document automation tools have been especially valuable, saving significant drafting time and ensuring standardisation across the firm. The reporting features and integrated accounting functions also support better financial oversight. While there are areas that could be enhanced—particularly around web-based integrations such as email compatibility with the new Outlook—the system remains reliable and well-suited to structured legal practice environments. After several years of continuous use and scaling to over 30 users, LEAP has proven to be a stable and comprehensive solution that supports both operational growth and day-to-day legal practice needs. Pros What I appreciate most about LEAP Legal Software is its comprehensive, all-in-one platform that streamlines practice management from start to finish. The integration of matter management, document automation, time recording, billing, and trust accounting within a single system significantly reduces administrative burden and improves overall efficiency. The document automation and precedent library are particularly valuable, enabling consistent, accurate drafting while saving considerable time. The cloud-based functionality also provides flexibility and secure access across devices, which supports modern, mobile legal practice. In addition, the onboarding process and ongoing support have been professional and responsive, making implementation smooth for our team. Overall, LEAP has enhanced productivity, improved organization, and allowed us to focus more on delivering quality service to clients. Cons What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps. Improved integration with the new Outlook web version would make the system much more efficient and better suited to modern, cloud-based practice. Switched from [Quill](https://www.capterra.com/p/128493/Quill/) Simply outdated and time consuming and very costly Review Source Solicitor Director Used the software for: 3-5 years ### "I wouldn't even consider an alternative (and I've looked)" March 16, 2026 5.0 I've worked with LEAP for 13 years. Every year their team engages with our firm proactively to offer training and listen to what could improve our experience and overall performance for our clients. Every year has been an improvement on the year before. Pros The features that are targeted at specialist family law practice improve our case management efficiency generally, but also fast-track the development of our junior staff. Cons There have been some technical glitches along the road. That comes hand-in-hand with developing software. But the support team and overall responsiveness to feedback is always amazing. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reasons for choosing LEAP Vastly superior features and technical support. Review Source Response from LEAP March 23, 2026 Hello Michael, Thank you so much for taking the time to share your experience. We’re pleased to hear that the family law features have helped your case management. LEAP is designed to empower legal professionals to do more with their time, so it’s always great to hear when our products have made a difference. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Founding Attorney Used the software for: 1-3 years ### "LEAP is for me." March 16, 2026 4.0 I have to admit the learning curve was steep for me personally. However, when I figured out how to build my forms and documents and ensure I had my data entered, LEAP really showed its versatility and power. It returned hours to me in my practice and as a solo that meant a I could concentrate more on lawyering and marketing and less on admin. Pros It is feature rich practice management software. I did not realize how much time it was going to save me until I really learned how to use it. Once the firm templates, memos, documents even emails were built the day to day time wasting tasks went away. Once client data is entered communication is a joy as all forms, documents and really anything with data can be prefilled for you. Having my billing and accounting under the same umbrella and connected to Quickbooks is just a pleasure as well as a time saver. Cons There are a few items that are clunky, like no middle name or initial block. There is a limited amount of customization and no CRM. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Initially due to the integration with WealthCounsel. Review Source Response from LEAP March 17, 2026 Hello James, thank you for taking the time to leave a review. It’s great to hear that after learning the software, LEAP began saving you a meaningful amount of time. We’re also glad to know that features like document automation, billing, and integrated accounting tools are helping with your day-to-day work. Thank you as well for highlighting areas where you’d like to see additional functionality. We’ll be sure to share your comments with our team internally. Thanks again for being a LEAP client. Associate Attorney Used the software for: 3-5 years ### "LEAP is Fantastic!" March 12, 2026 5.0 Overall, my experience with LEAP has been phenomenal. I think their Client Specialists (especially \[sensitive content hidden\], who is assigned to us) are incredibly knowledgeable and great at explaining various features and how we can apply them to our firm. This application is extremely powerful and can do a ton of things. It is extremely customizable which is fantastic for firms of all sizes, practice areas, and workflows. I cannot recommend enough giving this software a try. Pros Their Customer Support is truly incredible. They are always there for you when you need it. Any questions or issues I had, they were ready to work with me to find a solution. Their client managers are very knowledgeable and will collaborate with you to find specific solutions to make your day to day work more efficient by showing you features related to how you already use the software. The software is extremely comprehensive and laid out well. There are tons of bells and whistles for firms of all sizes and needs. I truly love the document automation. It's extremely helpful to have most of the information pulled from contact cards and other fields within a matter. I also love that I can edit letters and documents to create my own automated letters. It saves a ton of time. Cons You do need to be pretty proficient at understanding Word processing and formatting a document. I would say you need to be slightly above proficient to create your own templates, whether letters, forms, or invoices. There are some aspects of template creating that I cannot do because I don't know how to write javascript. It's a whole section of the application that I can't even tap into. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP felt more comprehensive than what we were using previously. Review Source Response from LEAP March 13, 2026 Hello Santorini, thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with our client success team! We are glad that you’re seeing a lot of value from LEAP’s document automation capabilities, too. Thank you for being a LEAP client and giving us the opportunity to work with your firm. Principal Used the software for: 3-5 years ### "LEAP review" March 12, 2026 5.0 I have been a LEAP user for 18 years. It continues to improve with technological advancements and they are not "left behind" like other software. I have had ideas and feedback for the LEAP team which they have taken on board and continued to develop. I love that they listen to their customers and continually improve their product. I like that they are using extremely qualified legal personnel to ensure we can trust their precedents for example, they hired a former Judge to prepare their family law precedents. Pros The updates to software in line with technology e.g use of AI, and simplified processes for preparation of legal documents. Cons occasional sync issues with emails (resolved when calling LEAP support). Otherwise nil concerns from my experience. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reasons for choosing LEAP The trust accounting software was far superior. Much more user friendly. Review Source Response from LEAP April 7, 2026 Hello Sandra, Thank you for taking the time to leave a review. We’re pleased that LEAP Legal Software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success. Thank you for highlighting our commitment to providing up to date content. As a legal technology provider, we are very serious about providing compliant, regularly updated content to all users. We appreciate your trust and your ongoing partnership with LEAP, and we look forward to supporting you in the future. Kind regards, The LEAP Team Principal Lawyer Used the software for: 3-5 years ### "Over a decade of use with no regrets!" February 19, 2026 5.0 In 2015 when I was preparing to set up my own legal practive, I knew I needed some form of Practice Management Software and I arranged for a demonstration of LEAP. I was literally grinning from ear to ear during the demonstration, such was the "Wow" factor. 10 years on, LEAP continues to deliver the "Wow" factor! Pros It represents such excellent value for its very reasonable price (currently $339 AUD per user per month). For basically one billable hour per month per user I simply cannot afford NOT to have LEAP. It is such a phenomenally good Practice Management Software that makes my professional life so much easier and enjoyable! And it continues to get better - with the advent of AI and LEAP's addition of "LawY" I have access to additional very powerful AI tools giving me very impressive AI drafting and legal research without any increase in the monthly subscription! It even includes the option to have LawY's AI generated legal research verified by an actual lawyer - even that is included in the standard LEAP per user fee! LEAP is very well supported in so many ways including product managers, free webinars, online training etc. Cons No product is perfect, so there are always things that could be better. Including sometimes LEAP changing things that users do not necessarily want changed. One other minor thing is that there is one add on that costs extra - the ByLawyers Guide (currently $69 AUD per user per month extra). However, either all of your users have the add on, or none of your users have the add on. The add on is also excellent value and I wouldn't be without; but my Legal Assistant does not really use it. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reasons for choosing LEAP Appeared to represent the best value product for what my practice required Review Source Response from LEAP April 14, 2026 Hello Doug, Thank you so much for taking the time to share your experience. We’re pleased that LEAP Legal Software is such a good fit for your firm. LEAP is designed to empower legal professionals to do more with their time, so we’re always grateful to hear when our products have made a difference. We’re pleased to hear that LawY and the AI features of LEAP are allowing you to work more efficiently and that the online training is helping you to utilise more features of LEAP. We also appreciate your feedback regarding the ByLawyers Guide. Input from legal professionals such as yourself is important for us to continue to improve our product. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Solicitor Used the software for: 3-5 years ### "Five Star Review." February 26, 2026 5.0 Since Day one it has changed the way I approach my work. Leap is a time saving tool for me and i feel so much more organised. All the trainers since inception including hte UK aspect were always highly professional and helpful. Leap is a highly professional service and Aid for Busy legal Practitioners. Pros Invaluable System offering a simple clever time saving way to run the office and files. All the trainers such as \[sensitive content hidden\] are highly professional and experienced. I also love the addition of the AI tool. I am continuing to improve my firm and productivity with this excellent service. Cons I have used other case management systems in the past and have to say there is nothing per se I don't like about leap. However I wish I hade more time to learn to use it to it's full potential so am linking in with \[sensitive content hidden\] for more bite sized regular training and Practice. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) Leap more efficient and was great value to make change Review Source Response from LEAP March 4, 2026 Hi Grainne, thanks for taking the time to review LEAP. We're delighted to hear how your firm is saving time with LEAP, and the ongoing support from our Customer Success team will enable you to improve your productivity. owner Used the software for: 1-3 years ### "Office Hours is great idea" March 31, 2026 5.0 Pros The office hours session with hands on live demonstration of the product in action was really beneficial. Cons the integration of two extremely powerful tools is a challenging work in progress. These sessions show me that I am not doing anything wrong, but that things are still being developed. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reasons for choosing LEAP smokeball was evaluated early in their launch and wasnt ready for me Review Source Response from LEAP March 31, 2026 Hello Ed, thank you for your review. It’s great to hear that you’ve found the daily office hours with our product experts helpful. We also appreciate your feedback regarding ongoing developments. We’ll be sure to share your comments with our team. Thank you again for your review and for being a valued member of the LEAP community. Practice Manager Used the software for: 3-5 years ### "Harnessing the power of LEAP is the key to value " April 1, 2026 4.0 I value the professional relationships we have with the LEAP team. We value the platform as being the central hub for all matters and production in the business. The options for aligned services help drive efficiencies for our team. Harnessing the power of what LEAP can do is critical for us to maximise the value LEAP can bring to the business to offset the increasing price of the platform. Pros LEAP is a fully integrated platform that assists us in managing our day to day operations. It plays a critical role in everything from compliance to billing and staff productivity while underpinning our client service deliverables. Centralising our data in a single source of truth and integrating with so many leading programs to manage client service and internal reporting needs is critical to the success of the system. Being able to streamline our tech stack provides significant benefit for the firm. The responsiveness of the help desk function by email. Cons The limitations of some of the reporting features and lack of ability to customise reports or have PowerBI reports created is frustrating. The LEAP community and having to get 'upvotes' in order for a logical feature or issue to be resolved is also not ideal. The cost of LEAP has grown sharply over the last 5 years. The cost of some of the integrated 'partner' software in the LEAP marketplace, while obviously creating great synergy and the 'one stop shop' view, uses third party integrations which are costly with little other option (for example DocuSign which is now at $7-ish per envelope when there are other options on the market for less than half of that per document). Definitely a premium product which you really have to have on turbo to maximise the value of the program rather than focusing on the cost - if that is possible. Not being able to call a help desk when there is an urgent or difficult to explain tech issue - only accessible by email - is a drawback. Switched from [Locus Platform](https://www.capterra.com/p/109049/Locus-Platform/) We originally went from Locus to the LEAP desktop version, then to LEAP cloud based version. This was before I was employed. Alternatives considered [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Affinity](https://www.capterra.com/p/10026741/Affinity/) Reasons for choosing LEAP The other products appeared to suit smaller firms but would not meet the anticipated future needs of the practice. Review Source Response from LEAP April 21, 2026 Hello Leigh, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. We’re pleased to hear that LEAP is assisting you in managing day to day operations so that you can work more efficiently. Thank you for also taking the time to recognise LEAP’s fantastic customer support team. The team work very hard to provide responsive and knowledgeable support to all LEAP customers. We appreciate your feedback around reporting capabilities and customisation. Our aim is for LEAP to provide everything you need to run your law firm and input from legal professionals such as yourself is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Director Used the software for: 3-5 years ### "Principal Solicitor" April 8, 2026 5.0 Improving significant since we have had a Client Success Manager, who is the person to ensure I can use the programme more efficiently. Pros Innovations and their commitment to development of the software program to make things work more efficiently. Since we have had our Client Success Manager, we feel the LEAP can be customised for our firm's needs. Also joinging LEAP first allows for legal practitioners to collaborate with the developers. The AI component makes it seem more secured and allows of documents to be stored in the one workspace. Cons Perhaps that each component inside leap seem to be working in silos. It does not seem to be a cohesive team between LawY, AI paralegal, infotrack LEAP, smokeball and trisearch. Switched from [triConvey](https://www.capterra.com/p/241393/triConvey/) Ease of use with LEAP but the cost was prohibitive. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing LEAP Just easier to use and saved me time not having to learn a new product. Review Source Response from LEAP April 16, 2026 Hello Trieu, Thank you so much for your review. We’re glad to hear LEAP Legal Software is helping you manage your matters more effectively. Thank you for taking the time to recognise LEAP’s Client Success Team. The team work very hard to provide knowledgeable support to all LEAP customers and we’re pleased to hear that the training you have received has helped you utilise more features of LEAP. Thank you for also highlighting our commitment to innovation. As a legal technology provider, we are serious about providing compliant, regularly updated content to all users. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Reception and Administration Used the software for: 3-5 years ### "The Administrative Point of View" April 1, 2026 4.0 Good, on the basis that I had been moved from a well functioning old system. I have had plenty of support along the way and am now settled and very happy to come in every day and do the work I am paid to do with LEAP by my side. Pros There is always help when needed and every one is friendly and patient. Any technical problems or training is easy to access, when ever needed. My recent training being a prime example and led by the most accommodating, friendly, patient and engaging \[sensitive content hidden\]. The system can hold much more information than ever needed, which is always a plus and covers all angles of work in the legal industry. It is fairly easy to learn and easy on the eye when multitasking with the many clients. Easy to amend, delete or add files or documents and has a good relationship with outlook. Cons I work on the administration side, so it can be a little more of a runaround when trying to do simple tasks within this area of work. It can be a little tricky doing simple maneuvers, such as merging or maneuvering clients, documents or files. I usually have to work directly through the Client Card on LEAP unlike the Fee Earners working through Matters. I have found that for storing physical Deeds and Documentation with a LEAP reference, is not so easy to follow and also clear labels are not produced automatically. The LEAP Reference is not as efficient for the many paper documents needed to be stored long and short term. There could be another way is any other way that I have not yet discovered. I am fully aware that there is so much more to LEAP than I know already or will ever need to use. Every day's a school day, so much more to grasp even after 3 years. I am open to offers/ideas of any other reference storing methods on LEAP. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) New business owners & partners. Systems changed to suit. Review Source President and Lawyer Used the software for: 3-5 years ### "Automation and WealthCounsel Included!? Sign Me Up!" March 24, 2026 5.0 There is a learning curve to Leap, but it strikes me as much more capable than either clio or practice panther. The practice areas are built out with fields for the people and data you want to track, which enables you to automate documents. Document automation itself is much better than with Clio Manage and Practice Panther. When you figure in the sum you'd pay for all of the apps you'd need to buy to get Clio to do what Leap does, it makes Leap price competive. Biggest cost savings is due to Leap's acquisition of WealthCounsel, which normally costs $450 per month per user. Leap costs $200 per month per user and it INCLUDES WealthCounsel! The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame. This is a big deal for visually impaired people and it is common in many apps and Web sites Leap has been buggy. I can't save PDFs from Adobe directly to Leap even though i have the Leap add-in installed. And with Microsoft products i get recurring error messages and they sometimes get sick in a loop. But Leap's customer and tech support are very receptive to customer input and responsive to tech issues and problems. I know that Leap has an online app, but my Leap contact says the desktop version at present is more capable, especially in document automation. I look forward to using the online product. From the little bit that I've played with it it's well designed visually and logical in its layout. I hope that it is tricked out as far as ADA compliance goes. Pros I signed on with Leap because Wealth Counsel is packaged with Leap for a total price of $200/month per seat. Leap has some real strengths. Document automation is much easier with Leap than it was with Clio. For various practice areas Leap has pre-programmed tables to ID and connect everybody associated with the matter. For estate planning, for instance, Leap features prompts for you to fill in all family members, all heirs, all devisees, all assets of various types, all executors, all agents,... Then you click a button and it imports all that data into wealth counsel, where you complete the interview and create the estate plan as you normally would with wealth counsel. So far, i have not had to create many custom fields in Leap because the practice areas are pre-loaded with the roles and data I need to track. In document automation, you can create a replicating table that enables you to program one row in a table and it will automatically create unlimited rows. So if you've got 10 heirs you program the data you need into your Word table using Leap's add-in Tab and Leap will automatically pull data for as many heirs as you've entered into Leap. I have done 10 or 15 estate plans with Leap + Wealth Counsel and look forward to doing more as i build that practice area. The integrations that exist are largely built-out by Leap, so they aren’t as buggy as some of the hundreds of apps available for clio. LEAP released a Zapier integration last year so you can make it play with pretty much any app. This is a work in progress for my firm. Leap's AI tool, LawY, is stellar. I've used it to tweak my fee agreements and to draft a Demand Letter. It analyzes all of the data saved to the matter, does some legal analysis (which you MUST verify -- it does hallucinate case law), and creates very readable text. Cons Desktop App is not ADA compliant for the visually impaired. Desktop App is buggy with Adobe in that I can't save directly from Adobe to Leap. I have to use Leap to import PDFs from File Explorer. Desktop app's integration with Microsoft Word and Excel is buggy and error messages sometimes get stuck in a loop that requires use of task manager to close Leap and restart it. There is a steep learning curve to Leap, but once you get the knack for it the software works well. It took me a while to acclimate to Leap’s treatment of contacts. Now I like the way it handles contact "cards" and "people." Switched from [Clio](https://www.capterra.com/p/105428/Clio/) WealthCounsel is included with Leap. Every time I want to do anything in Clio I have to buy an App. With Leap that's not an issue. Document automation is much better with Leap. Less need for custom fields in Leap. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing LEAP WealthCounsel is included with Leap. Leap excels at document automation and less need to build custom fields because practice areas are built out with fields to track people and data. Leap's AI tool, LawY, is very impressive and is included in the subscription price. Review Source Response from LEAP March 25, 2026 Hello Brendan, thank you for such a comprehensive review. It’s great to hear that you’re finding value in our features like document automation, WealthCounsel integration, pre-built matter types, and LawY. We also value your feedback on accessibility, LawY, and some of the desktop integrations. We’ll make sure your comments are shared with the appropriate teams. Thank you for taking the time to leave a review. Principal Attorney Used the software for: 1-3 years ### "Happy attorney who completed multiple demos with other programs and chose LEAP" March 23, 2026 5.0 I am really happy with it and even though there are some challenges. I still have not found another program that does all of the things LEAP does for the value and the customer service. Pros It is a comprehensive case management system that does so much and it is all part of the program. I don't have to add on extras. I have real people providing training for me instead of being directed to watch You Tube videos for onboarding. I can speak with my contact anytime and they can go over my questions. I really like LawY and the Matter AI features too that are included. Cons No CRM, no way to have client portals like other programs, no dashboard feature, not cloud based so I cannot log into it from different computers. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing LEAP LEAP was set up to the matters in my jurisdiction and included immigration forms since I work on some state law issues and immigration. Review Source Response from LEAP March 25, 2026 Hello Losmin, thank you for your thoughtful review. We are glad that LEAP's comprehensive software has been valuable for your firm and that you’ve had a positive training experience with our team. We’re also pleased to know that you're enjoying our AI tools. We also appreciate your feedback regarding additional features—we’ll share your comments with our team. We encourage you to reach out to your Client Success Manager to explore existing capabilities for client collaboration, reporting dashboards, and remote access. Thank you for taking the time to leave a review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.