--- title: "LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LEAP the right Law Practice Management solution for you? Explore 545 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147413/LEAP/reviews/" page_type: "reviews" language: "en" --- LEAP 4.3 (545) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of LEAP Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews SS Scott S AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The Forms and Templates function makes it very easy to create automated documents, especially with the clause library feature, I am able to automate documents but still have the ability to tailor each document to the specifics of the case - basically automated without being reduced to a boilerplate document.“ March 13, 2026 Amrinder S Business ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps.“ February 24, 2026 Grace W Senior SolicitorLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “LEAP provides an all-in-one practice management system that integrates matter management, document automation, time recording, and billing.“ March 11, 2026 BO Brendan O President and LawyerLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The desktop app is clunky and it's not ADA-compliant in that you can't zoom in to make the small tables and text legible when looking at a matter. And when you use the main menu for the app using a zoom feature causes components to disappear out of the viewing frame.“ March 20, 2026 KB Karen B Practice ManagerLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Its clear layout, logical workflows and integrated tools make it easy to navigate, locate information and complete everyday tasks such as managing matters, sending emails, saving documents and recording time.“ March 11, 2026 TR Trafford R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “My one complaint is that I cannot drag any attachments from emails directly through to my LEAP matter, I have to save the document separately onto file explorer or save it directly onto the matter and it's roughly 30 seconds longer.“ February 24, 2026 JB Julie B Conveyancing AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The platform is well designed for legal professionals and provides a comprehensive set of tools for managing matters, documents, and billing within one system love it.“ March 5, 2026 OA Olivia A Law Clerk and Executive AssistantLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “My only critique at this time is that, due to the size of the program, the startup can take a little bit of time (albeit only minutes) or some of the plugins in MS Office Suite can contribute to slower run time.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 545 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amrinder S. Business Manager Legal Services Used the software for: 2+ years ### "Business Manager " February 24, 2026 5.0 We have been using LEAP Legal Software since 2017 and currently hold more than 30 licenses across our firm. Overall, our experience has been positive, particularly in terms of matter management, document automation, billing, and trust accounting all being integrated into one system. Having everything in a single platform has helped maintain consistency, improve efficiency, and streamline our daily operations. The precedent library and document automation tools have been especially valuable, saving significant drafting time and ensuring standardisation across the firm. The reporting features and integrated accounting functions also support better financial oversight. While there are areas that could be enhanced—particularly around web-based integrations such as email compatibility with the new Outlook—the system remains reliable and well-suited to structured legal practice environments. After several years of continuous use and scaling to over 30 users, LEAP has proven to be a stable and comprehensive solution that supports both operational growth and day-to-day legal practice needs. Pros What I appreciate most about LEAP Legal Software is its comprehensive, all-in-one platform that streamlines practice management from start to finish. The integration of matter management, document automation, time recording, billing, and trust accounting within a single system significantly reduces administrative burden and improves overall efficiency. The document automation and precedent library are particularly valuable, enabling consistent, accurate drafting while saving considerable time. The cloud-based functionality also provides flexibility and secure access across devices, which supports modern, mobile legal practice. In addition, the onboarding process and ongoing support have been professional and responsive, making implementation smooth for our team. Overall, LEAP has enhanced productivity, improved organization, and allowed us to focus more on delivering quality service to clients. Cons What I like least about LEAP Legal Software is that it is mainly desktop-based and does not properly save emails from the new web-based Outlook. Since many firms now use Outlook on the web, this creates extra manual work to save important emails into matters. Because of this limitation, our team sometimes has to manually copy or upload emails, which slows down workflow and adds unnecessary steps. Improved integration with the new Outlook web version would make the system much more efficient and better suited to modern, cloud-based practice. Switched from [Quill](https://www.capterra.com/p/128493/Quill/) Simply outdated and time consuming and very costly Review Source Michael S. Solicitor Director Law Practice Used the software for: 2+ years ### "I wouldn't even consider an alternative (and I've looked)" March 12, 2026 5.0 I've worked with LEAP for 13 years. Every year their team engages with our firm proactively to offer training and listen to what could improve our experience and overall performance for our clients. Every year has been an improvement on the year before. Pros The features that are targeted at specialist family law practice improve our case management efficiency generally, but also fast-track the development of our junior staff. Cons There have been some technical glitches along the road. That comes hand-in-hand with developing software. But the support team and overall responsiveness to feedback is always amazing. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Vastly superior features and technical support. Review Source Response from LEAP Legal Software March 23, 2026 Hello Michael, Thank you so much for taking the time to share your experience. We’re pleased to hear that the family law features have helped your case management. LEAP is designed to empower legal professionals to do more with their time, so it’s always great to hear when our products have made a difference. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team JA Jessica A. Practice Manager Law Practice Used the software for: Less than 6 months ### "Great interface and support, but reliability issues impact usability" March 27, 2026 3.0 Overall, LEAP is a well designed system with a strong support team behind it, and it has the potential to significantly improve workflow. However, the recurring technical issues and reliability concerns currently impact productivity and can be frustrating in a busy practice environment. Pros LEAP has a very intuitive and easy to use interface, which makes it accessible for both new and experienced users. The layout is logical and helps streamline day to day tasks. The support team is also a standout, they are incredibly responsive, helpful, and generally quick to assist when issues arise. Cons There are ongoing performance issues that impact day to day use. We regularly experience problems opening documents (particularly Word and Excel), along with frequent freezing that requires restarting the software. There have also been instances where documents appear to save but are not actually saved in LEAP, requiring additional time to troubleshoot and locate or recreate work. These issues can be disruptive and affect efficiency. Switched from [Matrix](https://www.capterra.com/p/95108/Matrix/) We transferred from Open Practice however that is not an option to select above. The transfer was made before my time at the firm however I understand that it was a decision made to transfer to a more modern, intuitive system with cloud based access. Review Source Response from LEAP Legal Software April 7, 2026 Hello Jessica, Thank you for your review. We’re sorry to hear that the performance of your LEAP environment is not meeting expectations. We try to implement LEAP to run smoothly in every instance. We’d appreciate the opportunity to better understand your setup and investigate further. Please do not hesitate to reach out to your Client Success Manager for assistance or contact us directly at support@leap.com.au so we can improve your LEAP experience. Kind regards, The LEAP Team John S. Attorney Law Practice Used the software for: 2+ years ### "Great software product for a family law attorney," May 8, 2026 5.0 I am in retirement. I started using Case Management software \[Abacus\] back in the late 80's. In the late 90's I was the Florida family guru concerning software products. in 2000, I got out of the active practice of law because of a medical disability. In 2016, I got back into practice to do collaborative law. When I got back into solo practice in 2016, I tried Abacus. After a year, I found that Abacus was too cumbersome and too expensive. I tried Smokeball which was less expensive and a bit more agile. Then I tried Leap and I found that it more user friendly and robust and less expensive and I used it for the last 4 years of my practice. Pros User friendly and robust. I used the new email and forms and template that made me much more productive. Leap card system was a great system. I have also used the cross reference between the name cards and the matters card was a great feature. The customer support was excellent and despite my years away from technology, the customer support people were extremely helpful and were very patient with me. Cons Because I lost my trusty paralegal for the last few years, my institutional knowledge base was disrupted. I did not have a typical hourly basis and therefore when I had to do some bills, it was a relearning process. With the help of customer support, I was able to get the few bills out. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/) Leap was more robust and much easier to use. Review Source Response from LEAP Legal Software May 13, 2026 Hello John, thank you for taking the time to share your thoughtful review. We’re delighted to hear that LEAP became your software of choice, and you found it both user-friendly and robust. It’s great to know that features like email management, forms and templates, and the card system helped to improve your productivity. We’re pleased that our support team was able to provide the guidance you needed. Thanks again, and we’re proud to have supported your practice. James B. Founding Attorney Law Practice Used the software for: 1-2 years ### "LEAP is for me." March 12, 2026 4.0 I have to admit the learning curve was steep for me personally. However, when I figured out how to build my forms and documents and ensure I had my data entered, LEAP really showed its versatility and power. It returned hours to me in my practice and as a solo that meant a I could concentrate more on lawyering and marketing and less on admin. Pros It is feature rich practice management software. I did not realize how much time it was going to save me until I really learned how to use it. Once the firm templates, memos, documents even emails were built the day to day time wasting tasks went away. Once client data is entered communication is a joy as all forms, documents and really anything with data can be prefilled for you. Having my billing and accounting under the same umbrella and connected to Quickbooks is just a pleasure as well as a time saver. Cons There are a few items that are clunky, like no middle name or initial block. There is a limited amount of customization and no CRM. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Initially due to the integration with WealthCounsel. Review Source Response from LEAP Legal Software March 17, 2026 Hello James, thank you for taking the time to leave a review. It’s great to hear that after learning the software, LEAP began saving you a meaningful amount of time. We’re also glad to know that features like document automation, billing, and integrated accounting tools are helping with your day-to-day work. Thank you as well for highlighting areas where you’d like to see additional functionality. We’ll be sure to share your comments with our team internally. Thanks again for being a LEAP client. Santorini R. Associate Attorney Law Practice Used the software for: 2+ years ### "LEAP is Fantastic!" March 10, 2026 5.0 Overall, my experience with LEAP has been phenomenal. I think their Client Specialists (especially \[sensitive content hidden\], who is assigned to us) are incredibly knowledgeable and great at explaining various features and how we can apply them to our firm. This application is extremely powerful and can do a ton of things. It is extremely customizable which is fantastic for firms of all sizes, practice areas, and workflows. I cannot recommend enough giving this software a try. Pros Their Customer Support is truly incredible. They are always there for you when you need it. Any questions or issues I had, they were ready to work with me to find a solution. Their client managers are very knowledgeable and will collaborate with you to find specific solutions to make your day to day work more efficient by showing you features related to how you already use the software. The software is extremely comprehensive and laid out well. There are tons of bells and whistles for firms of all sizes and needs. I truly love the document automation. It's extremely helpful to have most of the information pulled from contact cards and other fields within a matter. I also love that I can edit letters and documents to create my own automated letters. It saves a ton of time. Cons You do need to be pretty proficient at understanding Word processing and formatting a document. I would say you need to be slightly above proficient to create your own templates, whether letters, forms, or invoices. There are some aspects of template creating that I cannot do because I don't know how to write javascript. It's a whole section of the application that I can't even tap into. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP felt more comprehensive than what we were using previously. Review Source Response from LEAP Legal Software March 13, 2026 Hello Santorini, thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with our client success team! We are glad that you’re seeing a lot of value from LEAP’s document automation capabilities, too. Thank you for being a LEAP client and giving us the opportunity to work with your firm. Ann E. Attorney Legal Services Used the software for: 2+ years ### "Leap as an important tool for practice management" March 23, 2026 5.0 Very good. The support is excellent; she has gotten me back on track promptly an efficiently. Billing system works well. Pros Consolidating all case files into one platform. It also makes it easy to look in other attorney's files if they are out of the office and the client needs help. Cons Sometimes templates are hard to work with as far as formatting. I need to count on my paralegal to revise and format. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Leap had more to offer, and good review for support. Review Source Response from LEAP Legal Software March 25, 2026 Hello Ann, thank you for your sharing your thoughts. We’re glad to hear that LEAP has been an important tool for your practice and that our support team has been able to assist you promptly. We’re also pleased to know that features like centralized file management and billing are working well for your firm. We appreciate your feedback regarding template formatting as well. We’ll be sure to share your comments with our team. Thanks again for your review. We’re grateful to support your firm. Benjamin B. Partner Law Practice Used the software for: 2+ years ### "LEAP, a trail blazer in its sector. " March 18, 2026 5.0 I've been with LEAP since I opened my practice in 8 years ago. What started as a necessity to find a practice management system to have the basic features and security I was after has turned into a strong partnership together. There software is no longer just the basic necessities' and is now a trial blazer in the legal sector. They provide great customer support and I still have a relationship with the LEAP client manager I had when setting the firm up. Pros LEAP is very close to being a 'one-stop shop'. There is only one element of my busy family law practice that LEAP cannot assist with, but the good news is they are development a product to cover the gap. Soon it will truly be a one-stop shop for family law firms. I love all the data migration and integration between different products so to limit double handling. Cons I think it's fair to see that LEAP is not the cheapest practice management software available for law firms. The old adage 'you pay for what you get' comes to mind. Whilst it is not free to use LEAP, and whilst there maybe other cheaper competitors, as the product is so excellent, your staff will be much more productive, especially in the world of artificial intelligence. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP When I spoke to the other students at my Practice Management Course, the people who didn't use LEAP loved the costs savings, but actually wished they were on LEAP. The people using LEAP grumbled about the fees, but were happy with the product. I chose excellence and trustworthiness over cost. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We were previously party of a multi-national law firm, and set up our own business once it 'closed down' its family law division. The practice management software used was not readily available for small firms. I discovered LEAP by asking around other students at the Practice Management Course. Review Source Response from LEAP Legal Software March 20, 2026 Hello Benjamin, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. Thank you for taking the time to recognise LEAP’s fantastic customer support team. We’ll be sure to share your feedback internally. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team Sandra S. Principal Law Practice Used the software for: 2+ years ### "LEAP review" March 11, 2026 5.0 I have been a LEAP user for 18 years. It continues to improve with technological advancements and they are not "left behind" like other software. I have had ideas and feedback for the LEAP team which they have taken on board and continued to develop. I love that they listen to their customers and continually improve their product. I like that they are using extremely qualified legal personnel to ensure we can trust their precedents for example, they hired a former Judge to prepare their family law precedents. Pros The updates to software in line with technology e.g use of AI, and simplified processes for preparation of legal documents. Cons occasional sync issues with emails (resolved when calling LEAP support). Otherwise nil concerns from my experience. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP The trust accounting software was far superior. Much more user friendly. Review Source Response from LEAP Legal Software April 7, 2026 Hello Sandra, Thank you for taking the time to leave a review. We’re pleased that LEAP Legal Software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success. Thank you for highlighting our commitment to providing up to date content. As a legal technology provider, we are very serious about providing compliant, regularly updated content to all users. We appreciate your trust and your ongoing partnership with LEAP, and we look forward to supporting you in the future. Kind regards, The LEAP Team Doug P. Principal Lawyer Legal Services Used the software for: 2+ years ### "Over a decade of use with no regrets!" February 16, 2026 5.0 In 2015 when I was preparing to set up my own legal practive, I knew I needed some form of Practice Management Software and I arranged for a demonstration of LEAP. I was literally grinning from ear to ear during the demonstration, such was the "Wow" factor. 10 years on, LEAP continues to deliver the "Wow" factor! Pros It represents such excellent value for its very reasonable price (currently $339 AUD per user per month). For basically one billable hour per month per user I simply cannot afford NOT to have LEAP. It is such a phenomenally good Practice Management Software that makes my professional life so much easier and enjoyable! And it continues to get better - with the advent of AI and LEAP's addition of "LawY" I have access to additional very powerful AI tools giving me very impressive AI drafting and legal research without any increase in the monthly subscription! It even includes the option to have LawY's AI generated legal research verified by an actual lawyer - even that is included in the standard LEAP per user fee! LEAP is very well supported in so many ways including product managers, free webinars, online training etc. Cons No product is perfect, so there are always things that could be better. Including sometimes LEAP changing things that users do not necessarily want changed. One other minor thing is that there is one add on that costs extra - the ByLawyers Guide (currently $69 AUD per user per month extra). However, either all of your users have the add on, or none of your users have the add on. The add on is also excellent value and I wouldn't be without; but my Legal Assistant does not really use it. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing LEAP Appeared to represent the best value product for what my practice required Review Source Response from LEAP Legal Software April 14, 2026 Hello Doug, Thank you so much for taking the time to share your experience. We’re pleased that LEAP Legal Software is such a good fit for your firm. LEAP is designed to empower legal professionals to do more with their time, so we’re always grateful to hear when our products have made a difference. We’re pleased to hear that LawY and the AI features of LEAP are allowing you to work more efficiently and that the online training is helping you to utilise more features of LEAP. We also appreciate your feedback regarding the ByLawyers Guide. Input from legal professionals such as yourself is important for us to continue to improve our product. We appreciate your ongoing partnership with LEAP, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team SC Samantha C. Reception and Administration Law Practice Used the software for: 2+ years ### "The Administrative Point of View" March 27, 2026 4.0 Good, on the basis that I had been moved from a well functioning old system. I have had plenty of support along the way and am now settled and very happy to come in every day and do the work I am paid to do with LEAP by my side. Pros There is always help when needed and every one is friendly and patient. Any technical problems or training is easy to access, when ever needed. My recent training being a prime example and led by the most accommodating, friendly, patient and engaging \[sensitive content hidden\]. The system can hold much more information than ever needed, which is always a plus and covers all angles of work in the legal industry. It is fairly easy to learn and easy on the eye when multitasking with the many clients. Easy to amend, delete or add files or documents and has a good relationship with outlook. Cons I work on the administration side, so it can be a little more of a runaround when trying to do simple tasks within this area of work. It can be a little tricky doing simple maneuvers, such as merging or maneuvering clients, documents or files. I usually have to work directly through the Client Card on LEAP unlike the Fee Earners working through Matters. I have found that for storing physical Deeds and Documentation with a LEAP reference, is not so easy to follow and also clear labels are not produced automatically. The LEAP Reference is not as efficient for the many paper documents needed to be stored long and short term. There could be another way is any other way that I have not yet discovered. I am fully aware that there is so much more to LEAP than I know already or will ever need to use. Every day's a school day, so much more to grasp even after 3 years. I am open to offers/ideas of any other reference storing methods on LEAP. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) New business owners & partners. Systems changed to suit. Review Source LP Leigh P. Practice Manager Law Practice Used the software for: 2+ years ### "Harnessing the power of LEAP is the key to value " March 30, 2026 4.0 I value the professional relationships we have with the LEAP team. We value the platform as being the central hub for all matters and production in the business. The options for aligned services help drive efficiencies for our team. Harnessing the power of what LEAP can do is critical for us to maximise the value LEAP can bring to the business to offset the increasing price of the platform. Pros LEAP is a fully integrated platform that assists us in managing our day to day operations. It plays a critical role in everything from compliance to billing and staff productivity while underpinning our client service deliverables. Centralising our data in a single source of truth and integrating with so many leading programs to manage client service and internal reporting needs is critical to the success of the system. Being able to streamline our tech stack provides significant benefit for the firm. The responsiveness of the help desk function by email. Cons The limitations of some of the reporting features and lack of ability to customise reports or have PowerBI reports created is frustrating. The LEAP community and having to get 'upvotes' in order for a logical feature or issue to be resolved is also not ideal. The cost of LEAP has grown sharply over the last 5 years. The cost of some of the integrated 'partner' software in the LEAP marketplace, while obviously creating great synergy and the 'one stop shop' view, uses third party integrations which are costly with little other option (for example DocuSign which is now at $7-ish per envelope when there are other options on the market for less than half of that per document). Definitely a premium product which you really have to have on turbo to maximise the value of the program rather than focusing on the cost - if that is possible. Not being able to call a help desk when there is an urgent or difficult to explain tech issue - only accessible by email - is a drawback. Alternatives considered [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Affinity](https://www.capterra.com/p/10026741/Affinity/) Reason for choosing LEAP The other products appeared to suit smaller firms but would not meet the anticipated future needs of the practice. Switched from [Locus Platform](https://www.capterra.com/p/109049/Locus-Platform/) We originally went from Locus to the LEAP desktop version, then to LEAP cloud based version. This was before I was employed. Review Source Response from LEAP Legal Software April 21, 2026 Hello Leigh, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference. We’re pleased to hear that LEAP is assisting you in managing day to day operations so that you can work more efficiently. Thank you for also taking the time to recognise LEAP’s fantastic customer support team. The team work very hard to provide responsive and knowledgeable support to all LEAP customers. We appreciate your feedback around reporting capabilities and customisation. Our aim is for LEAP to provide everything you need to run your law firm and input from legal professionals such as yourself is important for us to continue to improve our product. We look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team VR Verified Reviewer Partner Law Practice Used the software for: 2+ years ### "A Smart All-In-One Solution for Modern Law Firms" March 11, 2026 4.0 LEAP is a comprehensive, well-rounded practice management platform that covers pretty much everything a law firm needs; from case and document management to billing, automation, and client verification. The support team is genuinely helpful and having a dedicated person to turn to makes a real difference. Yes, the price is on the higher end, but for what it offers, it's a worthwhile investment for any firm looking to streamline how they work. It also includes DivorceMate for the family lawyers so you don't need to spend more getting a separate licence. Pros LEAP really shines when it comes to keeping your practice organised. Document management and client/case management are both really solid, and the AI and automation features genuinely save you time on the day-to-day stuff. The IDV tools make verifying clients remotely quick and easy, which is a nice touch. The billing side is well covered too! Trust accounting and other financial features are all built in, so you're not juggling multiple systems. On top of that, you get a designated support person who's always on hand to help with any issues or walk you through features you're not sure about. Tech support has been great overall. Cons It's not the cheapest option out there, but honestly you do get what you pay for. The only real gripe is that it can lag or slow down occasionally, which can be a little frustrating when you're in the middle of something. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) LEAP had better features and it made more sense due to divorcemate. Review Source Response from LEAP Legal Software April 2, 2026 Hello, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in organizing your practice, from document and matter management through to billing, automation, and client verification. It’s also great to hear your positive feedback about our Support team and we’ll be sure to share this internally. We also appreciate your feedback regarding performance. Our aim is for LEAP to provide everything you need to run your law firm in one platform, and input from legal professionals such as yourself is important for us to continue improving. If there’s anything further we can do to enhance your experience, please don’t hesitate to reach out to our Support team at support@leaplegalsoftware.ca. We’re always here to help. VR Verified Reviewer Solicitor Law Practice Used the software for: 2+ years ### "LEAP review - small Gold Coast Law Firm" February 25, 2026 5.0 Pros I have used LEAP legal software in around 2014 as an employee and now I am nearly 3 years using it as the principal of a small law for on the Gold Coast. While LEAP is not the cheapest out there, it provides the best value for money as it saves me time and energy and the support is fantastic. Cons LEAP is expensive, and has been glitchy with my new laptop. I also wish it still was supported using an Apple. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP You are in good hands with LEAP support and functionality, reliability, has been around for a long time, excellent trust account receipting Review Source Response from LEAP Legal Software April 15, 2026 Hello, Thank you so much for taking the time to share your experience. It’s always great to hear when our products have made a difference and we’re pleased to hear LEAP is helping you to work more efficiently. Thank you for taking the time to recognise LEAP’s fantastic customer support team. The team work very hard to provide responsive and knowledgeable support to all LEAP customers. We appreciate your ongoing partnership, and we look forward to supporting you with even more useful features in the future. Kind regards, The LEAP Team LR Laura R. Book Keeper - Office Manager Law Practice Used the software for: 1-2 years ### "User-Friendly, Efficient, and Worth It – With a Few Trade-Offs" March 19, 2026 4.0 I personally love using LEAP. We have used it since 2022 and I have seen a great deal of improvements. It's easy to navigate and it's easy to train new firm members on. Support is knowledgeable. Yes it is not a perfect program and they have their share of cons but so does every other platform out there. I would definitely recommend LEAP. Pros I do the bookkeeping and I also work as a paralegal so I have used both the front and back end of Leap. It's user friendly, has great features, easy to search, excellent time tracking. Trust accounting is inside LEAP. Cloud based so it's easy to access your files and you can log in from anywhere. Everything related to a file matter is stored in one place - ie. emails, documents, notes, billing so it's easy to find information quickly. Regular updates and improvements Cons You can't undo a reconciliation and fix it so you need to make sure you do it right the first time. Sometimes it takes a bit of time to get the right support. For instance, you have to go through chat then if they can't figure it out escalation takes a few days. there are times when i need someone to remote into my computer to see what the problem is at that moment. It would be more helpful if chat could remote in to view the issue and perhaps help solve it at that time. Challenges during data migration from PC Law which require work arounds. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP At the time we were choosing products, LEAPs trust account was fully built in where Clio's was not. This was the biggest factor but there were other reasons including cost and cost of add ons Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) We switched from PC Law and Amicus due to complaints from lawyer about PC Law being difficult to navigate, difficult to get support with PC Law and Amicus, both programs were becoming extremely costly, not cloud based, slow performance, outdated Review Source Response from LEAP Legal Software March 31, 2026 Hello Laura, Thanks so much for your detailed feedback. We really appreciate your perspective across both bookkeeping and paralegal work. We’re glad you’re enjoying the cloud access, trust accounting, and ease of use, and that you’ve seen improvements over time. Should you require any assistance, please always feel free to reach out to client-success@leaplegalsoftware.ca or support@leaplegalsoftware.ca. ML Michael L. President Law Practice Used the software for: 1-2 years ### "LEAP has revolutionized my business" March 13, 2026 5.0 I am beyond satisfied with LEAP. The team's commitment to the success of lawyers and law firms ready to scale their business is unparalleled. The team at LEAP has the most dedicated and compassionate professionals I have ever met. They care deeply about the impact of the work they do and and the legal community is blessed to have their support, especially through an age of rapid technological transformation. If you put your trust in LEAP you will not be left behind! Pros LEAP offers a completely integrated system for client management. As a law firm owner, it is amazing to see my time automatically captured, showing me exactly where my value is for any file. Every email is linked to a matter, providing me the security and confidence that my team is capturing all points of client data. Additionally, LEAPs integration with Closer is proving to be a game change with my real estate practice! Document Management and client data entry for real estate law has become so convenient that I cannot imagine using any other system! Cons My biggest challenge is adapting to new accounting tools. My one piece of advice for those switching to LEAP would be to be commit to transferring all accounting data over from your existing software. I didn't take LEAPs advice and wish I had, and I am lucky that their customer service has worked with me to overcome this challenge and its all smooth sailing now! Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Clio was focused on trying to create "pipelines" for clients without actually making the practice of law easier. The integrations that LEAP has across Adobe, Word, and Outlook means I am never losing data and all of my time is tracked. Switched from [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) Innovation was clear with LEAP. I recognized that the team at LEAP had spent considerable resources to raise the standards of practice through AI innovation. I could not look back once I understood how all pieces of LEAP integrated with each other to deliver a knock-out punch of a product Review Source Response from LEAP Legal Software March 26, 2026 Hello Michael, We’re pleased that LEAP legal software is such a good fit for your firm. We’ve worked hard to develop LEAP into an all-in-one solution for our customers, and so we’re always grateful to hear when this translates into success for legal professionals like yourself. Thank you so much for your feedback, and we look forward to continuing supporting your team. JF Jake F. Practice Manager Law Practice Used the software for: 2+ years ### "We recommend LEAP!" March 13, 2026 5.0 Convenient and easy to use. LEAP is constantly adding new functions and improving the product. Five stars. Pros The reporting options are extremely helpful and we appreciate the integrated online payments via FeeWise. Reporting Groups make it easy to group and track specific matters. Additionally, client success reps are quick to respond about issues and communicate or work to implement suggestions. Cons Rate assignment is time consuming, and there is no way to set a rate to apply to all Partners, all associates, etc. but instead must do so for each timekeeper individually. Manageable with a small firm but would scale poorly. Also, there is no way to transfer funds directly from Operating to Trust. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) LEAP was the apparent successor of PC Law. PC Law functioned more or less but was not updated and offered limited functionality. Review Source MS Michael S. Attorney Law Practice Used the software for: 2+ years ### "LEAP is a Powerhouse" March 23, 2026 5.0 I have been using LEAP for a number of years now and have been given no reason to stop anytime soon. I have been incredibly satisfied with the software and intend on using it for many more years. Pros It has a robust feature set, giving the user the ability to take as little--or as much--from it as he or she needs. It has a wonderful development team behind it who are always looking for ways to continually improve the software. Cons It fails to support integration with Google Calendar--instead exclusively integrating with Microsoft Outlook. Our firm uses Google to drive our email and calendar--as do many small firms. I'd very much like to see LEAP expand their compatibility to include the other major calendering app (i.e., Google). Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP LEAP appeared to offer a wider range of customization. Switched from [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) CosmLex's UI was slow and not super intuitive. Review Source Response from LEAP Legal Software March 25, 2026 Hello Michael, thank you for your review and for your continued support. We’re glad to hear that LEAP has been such a strong fit for your firm and that the platform’s flexibility and features continue to meet your needs. We appreciate your feedback regarding Google Calendar integration. We will be sure to share your input with our team internally. Thanks again for taking the time to share your thoughts. LT Lara T. Legal Secretary Law Practice Used the software for: 1-2 years ### "Our experience with the LEAP Legal Software Customer Service team has been exceptional. " February 19, 2026 5.0 Our experience with the LEAP Legal Software Customer Service team has been exceptional. They take the time to carefully listen to any queries or challenges we raise and consistently provide clear, practical resolutions tailored to our firm’s needs. No matter how minor the issue may seem, the team is always patient, responsive, and thorough in their support. Any software-related matters are addressed promptly and efficiently, minimising disruption to our workflow which is essential in a busy firm. Their understanding of the legal environment ensures that solutions are not only technically sound but also practical within a busy practice setting. The software itself is intuitive, efficient, and extremely well suited to legal work. It has significantly reduced the time spent creating and drafting legal documents, streamlining processes across the firm. The Leap Accounting function allows for seamless time costing and is a great tool to manage financial accounts. The AI functionality is particularly valuable, assisting with structuring and refining legal drafting and helping to formulate ideas clearly and professionally. Overall, the software is truly invaluable within the legal sector and has become an essential part of our daily operations. A special thank you to \[sensitive content hidden\], Customer Success Manager, who has attended our offices to bring us up to speed on new features and ensure we are making the most of the software. His hands-on support and commitment to client success are greatly appreciated. We would have no hesitation in recommending LEAP Legal Software to other legal professionals. Pros Document Management Effectiveness Seamless integration between apps including Office 365 User friendly. Cons Updates sometimes take a long time but you are given a warning about this. Otherwise we would recommend leap to all firms. Switched from [Leap](https://www.capterra.com/p/162690/Leap/) Software needed to be updated and was a better option Review Source Response from LEAP Legal Software March 16, 2026 We're very grateful you took the time to leave us this review. It is great to know our Customer Success team have provided an exceptional level of customer service, and tailored their solutions to your firm. To know that LEAP has become an essential part of your operations means a lot to us all here in the team, and we look forward to continuing this success. AF Amners F. Practice Manager Law Practice Used the software for: 2+ years ### "We love \[sensitive content hidden\]" March 18, 2026 5.0 We’ve been using this software for 8 years, and what truly sets this company apart is not just the product—it’s the people behind it that have taken ownership of assisting us with anything we have needed. Over time, certain team members have consistently shown attentiveness and a genuine appreciation for our long-standing relationship. That level of recognition and care (when provided) has made a meaningful difference to us and does not go unnoticed. I especially want to highlight \[sensitive content hidden\], who has been nothing short of exceptional. He is incredibly kind, patient, and always willing to take the time to walk through any issue or question, no matter how big or small. His approach makes you feel supported rather than rushed, and that level of service is rare. He is always ready to step in and that is what has made the biggest difference to us. In a world where customer service often feels transactional, some of the team members and \[sensitive content hidden\] in particular—reminds you what it means to truly value your clients. It has meant a lot to us , and it’s a big part of why we continue to trust and rely on this company. Pros I really love \[sensitive content hidden\], our client Success Manager. He is absolutely amazing and goes above and beyond to assist us in solving all issues. Cons We need quicker, more responsive support with LEAP issues from Leap Helpdesk, including access to knowledgeable experts who can efficiently diagnose and resolve problems without delays or repeated follow-ups. Having someone resolve software issues the same day would be a game changer for our relationship with Leap. Alternatives considered [Casetext](https://www.capterra.com/p/196820/CARA/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Price and promises made as to what the software can do. It was an all in one. Review Source Response from LEAP Legal Software March 20, 2026 Thank you for your review of LEAP. We’re so pleased to hear that you’ve had such positive experiences with your Client Success Manager. We’ll be sure to share your kind words with him. We also appreciate your feedback regarding Helpdesk support and will pass it along to our team internally. Thanks again for your review and long-standing partnership with LEAP. FP Fhara P. Partner Law Practice Used the software for: 2+ years ### "Honesty is the Best Quality: the good and the irksome" March 25, 2026 4.0 Overall, I have found the customer service on the implementation end quite straightforward and helpful in getting everything into LEAP in a timely fashion. The start-up was time consuming but ultimately worth it. If staff and lawyers take the time to use the tools available in LEAP, it is incredibly useful and saves time. The integration with accounting is ideal and allows a one-stop shop for a modest firm like mine. Overall, I have had a positive experience working with LEAP and any other service would have to work very hard to tempt me away. Pros There are many features I enjoy about LEAP, including the integrated accounting system, the useful categories and document management features and the ease of use. In particular, it allows for collaboration across the office and ease of client and file management. It is a secure system that our lawyers can easily use from home and remote locations. Simple tasks like Bills of Costs, what used to take ages are now done in minutes with only modest edits required to complete. Staff really enjoy working in LEAP once they have taken the time to familiarize themselves. New staff (who haven't worked in Law previously) report that they find it easy to use. It is relatively intuitive to figure out what it can do and then build out your skills. I also enjoy how it is using AI for truly useful purposes like helping me locate a specific email or references within a dense file. I don't need AI to write for me so using it for that kind of file organization really helps to advance my file without wasting my time. I have been stymied by the tech several times since my new office opened three years ago so I have had to access customer support several times and always found them to be timely and responsive. Final note, as we just renewed for the first time, we were apprehensive but found the discussion meetings helpful and the renewal costs to be reasonable. We honestly feared worse and were overall pleased. Cons I have a few small pet peeves to keep a review fair and honest. The default to Adobe is irritating since we use another PDF service that is more cost sensitive. In addition there are other software services and programs we use and we cannot directly transfer from one to the other. Also we cannot upload court documents without pulling them out of LEAP, putting them on our desktops and then uploading to the Court services system. This is irritating but in the overall scheme of document management, not particularly onerous. The other pet peeve I have is that when there is an update of the LEAP software, we have to update with our local IT service provider as it frequently jams up our cybersecurity. This has been remedied by simply notifying our IT service provider every time LEAP updates to be prepared to address any issues. This happens pretty much every time LEAP updates and they often do not provide notice of a forthcoming update so we can make sure our IT service provider is available. We have a great IT service provider so not an issue but I could see this being a problem for a firm in a smaller centre or who is providing their own IT support. Review Source Response from LEAP Legal Software April 2, 2026 Hello Fhara, Thank you for your review. We’re pleased LEAP is supporting your firm’s needs in collaboration, and document and file management, as well as helping streamline tasks and enabling secure remote access for your team. We also appreciate your feedback regarding integrations, PDF preferences, and update communications. Our aim is for LEAP to provide everything you need to run your law firm, and input from legal professionals such as yourself is important for us to continue improving our product. AA Asif A. IT Manager Information Technology and Services Used the software for: 2+ years ### "Leap is true to their motto 'all you need to run a law firm'" March 24, 2026 5.0 Leap has managed to reduce a number of different systems we had to use in the past. This made running the firm more efficiently by not only providing seamless communication between different systems but also time saving. We like the centralized document management where we don't need a third-party document storage solution. Accounting is another feature that made all communication between departments and the accounting team transparency. Pros Cloud access, centralized document management, accounting, choice of integration with other key systems, AI Cons Access to/contacting Customer support, lack of proper lead management, task management, limitation for Mac OS. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Reducing dependency on multiple systems. Review Source Response from LEAP Legal Software April 2, 2026 Hello Asif, It’s great to hear that LEAP is helping your team manage your matters more effectively and streamline your firm’s operations. It’s encouraging to know that features like centralized document management, AI, accounting, and integrations have helped reduce the need for multiple systems and improve efficiency across your team. Thank you so much for taking the time to share your experience. We truly appreciate your feedback and support. If there's anything you need assistance with, please reach out to your assigned Client Success Manager or client-success@leaplegalsoftware.ca. VR Verified Reviewer Lawyer Law Practice Used the software for: 2+ years ### "Good product with good price" March 5, 2026 5.0 Very good. All in one software for a good price. I am using it daily for my law practice and all day I am on LEAP. Pros It is comprehensive, offering lots of features including practice management, accounting and document preparation. I am also using LEAP AI a lot. Conflict check is also very helpful. Cons Sometimes it is difficult to deal with settings and find the correct form, journal or feature. I have been using this software since its first day in Canada and still I do not know some of the features. But, there are lots of articles on the web about LEAP and customer support is responsive. Review Source Response from LEAP Legal Software March 26, 2026 Hello, Thank you for sharing your experience. It's wonderful to know that LEAP’s comprehensive features, including practice management, accounting, document preparation, and LEAP AI, are supporting your daily work. We're happy to hear that that tools like conflict checking and our support resources have been helpful as well. We understand that with a feature-rich platform, navigating settings and finding specific items can sometimes be challenging, and your feedback is valuable as we continue working to make LEAP even more intuitive. Please feel free to reach out to client-success@leaplegalsoftware.ca for any additional support required. CG Cindi G. Paralegal Legal Services Used the software for: 6-12 months ### "Great Product" February 27, 2026 4.0 I have found LEAP to be highly functional, and makes my job much easier. I have been able to create a number of forms that allow me to draft documents in seconds. It is easy to stay organized, and on top of tasks. Pros I love the flexibility that LEAP offers. It is very easy to customize each matter depending on what your needs are for that particular matter. It also makes the job of collaborating with my coworkers easier because all they have to do is look in the file, and see what I'm working on - no need to send documents to each other through email. The customer service on the whole is very good. Kendra and her team regularly go above and beyond to help us. They entertain any new ideas we have, have assisted us with creating automated forms, and value feedback. I have never experienced that in a software company before, and it means everything! Cons I wish it were more stable. It frequently has errors, lags, will not load, etc. Sometimes when I attach a document through Law Connect (which I do every day), I have to cancel and reattach it several times because it gets hung up. All of our folders are in "correspondence", so if we send an email and have a folder open, the email will land in that folder, and not the actual correspondence folder. That is extremely annoying because I have to hunt them down throughout my matter. I also wish the search was more robust from the home screen, to include more search options, such as document names or text. Review Source Response from LEAP Legal Software March 11, 2026 Hello, Cindi, We are very pleased to hear that LEAP makes your job easier and saves you time. Thank you, also for the thoughts about our customer service and the team that provides it. In terms of the errors and lags you mentioned, we encourage you to enter a helpdesk ticket so that our team can look into what may be happening. Also, feel free to reach out to your Client Success Manager. They will be happy to discuss your feedback on search options as well. Thanks again for taking the time to share your thoughts with us. RB Rachael B. Associate Lawyer Law Practice Used the software for: 2+ years ### "LEAP Feedback" March 17, 2026 4.0 LEAP is a great platform across a variety of areas of law. The staff are intelligent and have good insight into what needs to be done across the platform to keep across of changing technology. I appreciate the extra mile that the staff go. Pros Always evolving with new advances and staying abreast the industry changes in all areas of law. Gets involved as an Educator in the legal space. The outlook integration is perfect and helps for billing purposes by capturing time and fees in automated entries while keeping emails securely stored outside of Microsoft also. Client management tools are great and able to assist quickly to determine if any conflict of interest may appear when discussing new matters with new clients. Cons Sometimes the new software is not a good fit for busy practitioners, and it strays away from its core purposes trying to be everything to everyone. A recent example of this was the VIC SOA changes where it appeared that it was rolled out without actual feedback from those that work in it as it made significant more work for Practitioners without a greater outcome. Review Source Response from LEAP Legal Software March 20, 2026 Hello Rachael, Thank you for your review. We’re pleased to hear that the outlook integration has helped you to securely store emails and with billing purposes. We also appreciate your feedback regarding the recent changes to the Statement of Adjustments and are sorry to hear it has impacted your workflow. We understand how important efficiency is for busy practitioners. If you require assistance with this update, please do not hesitate to reach out to your Client Success Manager. Kind regards, The LEAP Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.