# Page 14 | LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is LEAP the right Law Practice Management solution for you? Explore 530 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147413/LEAP/reviews --- LEAP 4.2 (530) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of LEAP ## Showing most helpful reviews Showing 326-350 of 530 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PEA Pierre Emmanuel A. Owner Legal Services Used the software for: 2+ years ### "Almonacy Law Firm" September 17, 2021 5.0 i love LEAP. makes my life easier as a solo practitioner. Pros all in one is very important to me as i am a solo/general practitioner. it was easy to integrate the other software i used for different fields of law into one: LEAP. transition was easy as well. Cons Calendar: at times i cannot change the appointment date and time and a few other nicks Review Source Response from LEAP Legal Software January 19, 2023 Hi Pierre, thank you for your review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved organization and efficiency for you as a solo practitioner with our user-friendly software and its transition. Additionally, you can find valuable learning and support resources through the LEAP User Portal here: https://bit.ly/3FkiMNV. We greatly appreciate your feedback and hope these resources help LEAP provide additional value to you. Thank you for your feedback and continued partnership! KD Karla D. Paralegal Legal Services Used the software for: 2+ years ### "Case Management made easy!" August 15, 2023 5.0 Great for managing all our cases. Pros I like being able to search for the item I am looking for. Cons Difficult to use invoicing system, I am not able to generate the invoices/ Review Source Response from LEAP Legal Software August 28, 2023 Hi Karla, thank you for your recent review of LEAP. We are glad to hear that your firm is benefiting from the LEAP and its ability to manage cases and robust search function. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm! PC Patrick C. solicitor Law Practice Used the software for: 2+ years ### "good product - decent support" September 28, 2021 5.0 Overall LEAP is a fantastic product and when lockdown happened we were able to continue to work uninterrupted. Pros We looked at a number of different Case management Systems before settling on LEAP. It is a great product . The mobile app version is fantastic which has the ability to drop documents and pictures on the go into files. the staff are knowledgeable and friendly. \[SENSITIVE CONTENT\] was our initial contact provided us with training and guidance and he was great. Cons The webchat is good so you can get instant contact with the helpdesk. More than often they can resolve it there and then. If they aren't able to solve it there and then sometimes at busy periods call back time can be a few hours. There is a particular issue re forwarding previous emails within LEAP which creates an error message. However LEAP are aware and are working on resolving it. Perhaps some more follow up training would be good. Review Source Response from LEAP Legal Software October 26, 2021 Hi Patrick, thank you for your review. We appreciate your feedback and are glad to see you're enjoying the benefits of LEAP. If you require any additional assistance please contact success@leap.co.uk to speak to your Customer Success Manager. LO Louise O. Practice Manager Legal Services Used the software for: 1-2 years ### "Leap " August 11, 2021 5.0 Pros When we made the decision to move to Leap in 2019 it was a daunting prospect transferring all of our data and retraining people but were put in touch with a project manager who guided us through the whole process. We are now into year 2 of using Leap and as consultancy firm it is important to us that our solicitors can work from wherever they choose, Leap allows us to do that, it's really changed the way that we work. The system is intuitive to use and Leap are very good at updating features and have a stack of helpful information/articles on their knowledge pages, I also love the live chat function meaning the majority of the time you can get an answer instantly from someone if you do have a problem. I'm not sure how we managed without it, having all of our documentation in one place, and the integrations with Infotrack have made our lives so much easier, especially with the new onboarding/AML tools via Ecos. Cons At first we found producing fixed fee invoices challenging but that was updated and improved shortly after we moved over to Leap and we have had no issues since. Review Source YH Yvette H. Practice Manager Legal Services Used the software for: 2+ years ### "Case Management Simplified" January 28, 2022 4.0 I really like LEAP, as far as I can use it. I feel that I would like to have some proper training on the system so I could understand and use LEAP to its full capacity . I am sure there are many things we could do on LEAP that I am not aware of. I don't like the fact that I can't speak to an Agent instantly if I have any issues, although \[Sensitive Content \] our Account Manager, has assured me that if there are really urgent issues, I could contact him. Pros The Accounting package is really useful to help keep track of expenditure on all clients' matters and that the most up to date status of a matter can be identified. Cons I would like to be able to tailor some reports to have all the information I need on one document. I have used previous software packages where you can select exactly the columns you need. Reason for choosing LEAP Before my time at Keogh Caisley Review Source Lucy T. Managing Director Law Practice Used the software for: 2+ years ### "Fantastic Case Management System" September 15, 2021 5.0 It enables us to streamline all our cases, time management and billing. Pros From the outset I have found everything about Leap to be incredibly user friendly Cons Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget. Alternatives considered [Proclaim by Logos](https://www.capterra.com/p/265496/Proclaim/) Reason for choosing LEAP Value for money. Switched from [OneAdvanced Legal](https://www.capterra.com/p/227430/ALB/) Cost and functionality. Review Source SG Stephanie G. office manager Legal Services Used the software for: 6-12 months ### "Would switch back to PCLAW in a second" July 8, 2021 2.0 It has been a very hard transition - It is not for our type of law firm - billing is even more difficult and takes way more time than it should. too many steps Pros Honestly nothing - It does not work for law firms that have a practice that involves - pi, criminal, and class action cases Cons I don't like anything about the software Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review. We are sorry to hear that you have not enjoyed your experience with us so far. We appreciate your feedback and would like to connect you with your dedicated Practice Management Advisor. Please email pma@leap.us so we can help make LEAP efficient for your law firm. In the meantime, you can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon. MN Maria N. Office Manager Law Practice Used the software for: 2+ years ### "Horizon Law Review " September 16, 2021 4.0 Although Leap is not perfect, in comparison to other case management systems it comes pretty close - so much easier to use and not over complicated. Pros Very intuitive, user friendly, layout is easy on the eye, entering information is not too repetitive, easy to find your way around when first time user. Cons Accountancy side of things can be confusing when going from old case management system to Leap, the "financial summary" tab could do with being slightly clearer. Documents in Outlook cannot be saved directly onto a client card, they can only be saved in the matter. You cannot copy and paste or drag and drop into Leap. Switched from [SOS Connect](https://www.capterra.com/p/66589/SOS-Connect/) Contract up for renewal and not satisfied with product Review Source AC Amy C. Managing Partner Law Practice Used the software for: 2+ years ### "We love LEAP" September 16, 2021 5.0 We could not have maintained our high level of service throughout the pandemic without LEAP. Pros LEAP is an incredibly intuitive product; it saves us a huge amount of time. The system is regularly updated, we love that LEAP reinvest into their product. The support is also brilliant, LEAP regularly contact us and are always there is we need them. Also, the integration is seamless with other products such as Infotrack and Perfect Portal. Cons We had a few hiccups with the accounts integration, but these were resolved with the help of LEAP and Xero. Alternatives considered [Proclaim by Logos](https://www.capterra.com/p/265496/Proclaim/) Reason for choosing LEAP We preferred the option to pay monthly with LEAP, rather than have large up front costs. LEAP also looked much more modern and user friendly. Review Source AD Amanda D. Paralegal Legal Services Used the software for: 6-12 months ### "New to Leap Love all the features" July 8, 2021 4.0 I am still learning so much and every day I feel like there are new features to make my job easier. Pros I love the features that you can integrate with Leap. Cons I do not like that you cannot tab around all fields, the enter buttons on my keyboard both do two different things in some places, having to print a deposit slip prior to getting the payments over to QuickBooks. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Switched from [Abacus Private Cloud](https://www.capterra.com/p/183454/Abacus-Private-Cloud/) Too many issues that could not be fixed and cost Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's integrations and comprehensive feature set. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! AM Ann M. Solicitor Law Practice Used the software for: 2+ years ### "Best Case Management system for family cases" April 5, 2023 5.0 Leap was brilliant when I joined in 2016 and is still better than the alternatives. Pros It's great having everything in one place in a cloud based system. The integrations with Xero, Office and Review Solicitors are excellent. Cons Law Connect is not as useful as it should be. We have given up on using the Your Finances app Reason for choosing LEAP Integration with Xero and Office. Cloud based. Simple to use. Free website Review Source LB Lorna B. Costs Draftsman Law Practice Used the software for: 2+ years ### "Great Case Management Product" October 26, 2021 5.0 Every member of staff can access any matter at any time and work can be done in real time. Each fee earner can keep tabs on their matters and with the integration of Outlook with Leap file reviews can be properly managed. Pros My firm moved over to Leap from another case management system in 2016 and since 2020 have become fully digitised. The general ease of use of Leap has made the transition very successful. The ability to quick view documents, correspondence etc. without having to open the item fully makes reviewing a matter a simplified affair. Cons Changes to features one has grown accustomed to can be annonying eg. the firm used to enter criticial information in the Client Details tab so that anyone accessing the matter would immediately see what the current position was, however, recently if any information is entered into that tab then a default message comes up saying "Open for More Information" so that you have to then open it to access said information. This has been raised with the technical department but has not yet been resolved. Review Source ME Melissa E. Paralegal Legal Services Used the software for: 2+ years ### "Avoid LEAP at all costs. Overpriced." June 30, 2025 1.0 Awful. I hate this software. I am looking into getting a different software for the firm. Something less pricey as well. Pros Just the layout. the look is nice, of the individual cases. Thats really is. The invoicing is a tad bit improved. Cons Least? That it doesn't interact with Adobe. Not enough varied features for the different stages of litigation. searching for documents is tedious and should be more streamlined. Review Source PJ Pardeep J. Director Legal Services Used the software for: 1-2 years ### "A year in and not looking back" October 31, 2021 4.0 A very positive experience. Time saving. Easy to use. Pros The software is very easy to use to the point that new starters can access online documents on how to use the product and be able to use the same without any direct training. The software saves a lot of time compared to our old case management system with features such as time recording and bill generation. Cons The online support is not always the best - often better if you can speak to someone direct rather than having to write via chat which is not always easy to communicate the issue. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Easier to use and more affordable Review Source SB Sarah B. Managing Director Law Practice Used the software for: 2+ years ### "Excellent case management system" September 28, 2021 5.0 Fantastic- we have been pleased with LEAP from day one and they continue to improve the service that they can offer with additional features and add on's. The Best Practice certifications are also a great way to monitor standards. Pros We have been using LEAP for over 3 years now- the software is easy to use, flexible and is constantly improving. The system works particularly well for conveyancing but we use it across the board on all matters. Integration with existing processes works well and the management/compliance side is also of value. Cons Any issues are quickly resolved via customer support- i cannot think of anything that we would want to change Review Source Response from LEAP Legal Software October 26, 2021 Hi Sarah, thank you for your review. We appreciate your feedback and are glad to see you're enjoying the benefits of LEAP. If you require any additional assistance please contact success@leap.co.uk to speak to your Customer Success Manager. AS Alison S. Founder Law Practice Used the software for: 1-2 years ### "Very good overall with some issues " July 8, 2021 4.0 Overall very good for a solo or small firm, but some quirky features re: email and attachments add time and make the product less efficient Pros Clietn and document organizations seamless and easy. Love that can access documents from phone using app. Cons Emailing attachments from leap very difficult to do. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's mobile app and comprehensive client management and document automation features. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! RK Richard K. Attorney at Law Law Practice Used the software for: 1-2 years ### "Ease of use" September 13, 2021 5.0 I implemented using LEAP shortly before COVID19 began, which was lucky. Given that my staff worked from home, the ease of use really helped. Pros I liked that I was able to learn how to use various functions of LEAP in a short period of time. While I am still learning how to use all of its functions, it is not difficult. Cons Still learning how to integrate all of my existing forms into the program Review Source Response from LEAP Legal Software January 19, 2023 Hi Richard, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved organization and efficiency for your firm with our cloud-based system which enables you to work from anywhere. Additionally, you can find valuable learning and support resources through the LEAP User Portal here: https://bit.ly/3FkiMNV. We greatly appreciate your feedback and we hope these resources help LEAP provide additional value to your law firm! TK Tamara K. Director Law Practice Used the software for: 2+ years ### "LEAP with an Apple MacBook Air" August 7, 2020 1.0 My renewal of this contract was appalling. I was told that I could use my iCloud emails so that is why I renewed so that I could just manage one email. The LEAP consultant told me I could use IMAP. This is not the case. I have tried to cancel my contract and they will only cancel my contract if I pay out the full 3 year contract renewal. Pros Consider it very carefully if you use a MAC. Cons They should be clear that iCloud emails are not supported. They tell me it is ok but no one can help me and I am meant to pay out a 3 year contract and manage two emails. See the assistance that has taken 6 months for me to receive........ With regards to the first point being virtual box, to utilise LEAP with the Mac environment you will have to go through Virtual Box or Parallels Desktop as they are the best way to go. If you wish to use a Windows environment only, then a program such as BootCamp would be more suitable (this is also technically better on a performance base). With regards to the icloud email, I have been doing some research on this for you. There is a way to add it to the outlook program that is quite manual and does look like your IT Consultant attempted this for you with no success. Additionally, on more research I see that icloud utilises an IMAP process not POP3. Unfortunately, IMAP is not supported with LEAP and there will be issues connecting this to LEAP. Not much use to run a business! Review Source Response from LEAP Legal Software January 27, 2021 Thank you for reviewing LEAP. We take every firm through the software based on the setup. LEAP works with Parallels to use both systems. Office365 Business Premium can migrate your emails from IMAP to Exchange. Contact Support (support@leap.us) for help. SB Shehzad B. Solicitor Law Practice Used the software for: 2+ years ### "Leap Review" October 3, 2021 4.0 Very good. It is a great software system that helps me with my work on a daily basis. Pros Customer Support is excellent from \[SENSITIVE CONTENT\]. Very good support from other members of the team too. Cons Difficulty in integrating outlook and word sometimes but this is improving. Alternatives considered [Thread Legal](https://www.capterra.com/p/169411/Thread-Legal/) Reason for choosing LEAP Leap offered a good package at the time and also had additional functions that other products did not. Review Source Response from LEAP Legal Software October 26, 2021 Hi Shehzad, thank you for your review. We appreciate your feedback and are glad to see you're enjoying the benefits of LEAP. If you require any additional assistance please contact success@leap.co.uk to speak to your Customer Success Manager. JM Jo M. Managing Partner Legal Services Used the software for: 2+ years ### "Leap Review by DF Legal " August 10, 2021 5.0 From the implementation in 2018 right through to today, we've had excellent support and any queries we've had have been answered promptly. I would recommend Leap time and again as I'm always impressed with the constant improvements to the end user experience. Pros Leap has thought of everything, and is constantly improving, with great "university" tools for new starters, its a product that I can't rate highly enough. Cons Its difficult to think of any "cons" on the software, although some of the date input fields are fiddly. Review Source AD Ada D. Attorney Legal Services Used the software for: 2+ years ### "Leap Review" July 16, 2021 3.0 The only reason I still have it is because i have a contract and it's a hassle to find another system and to all the start up again. Pros I don't like this software. There are always problems with its functionality. I get error messages constantly. I have to spend hours on the phone with tech support which makes me not call them and just struggle with the issues. Cons There is constantly an error message popping up that something isn't working. It's annoying. YOu have to pay extra for added subscriptions like quickbooks and word which is a couple hundred more dollars that they don't tell you about when you sign up Review Source Response from LEAP Legal Software December 21, 2021 Thank you for your review. We appreciate your feedback, and we are sorry to hear that you have not had a good experience with us, so far. Our software integrates with separate software solutions, like QuickBooks Online and Office 365, to provide law firms with everything they need. One of our Practice Management Advisors would like to speak with you about the challenges you are experiencing with LEAP. Please email pma@leap.us so we can set up a convenient time to speak with you. You can also get in touch with our Support team via online chat, on LEAP Help Center, with an average 13-second response time. We look forward to speaking with you soon. JT Jordan T. Attorney Law Practice Used the software for: 2+ years ### "Best Legal Software Around!" November 13, 2020 5.0 Pros LEAP is excellent for automating documents so that you don't have to waste time typing in generic information that is in all your documents and letters. It is excellent to keep all your documents in one place on each matter and if you are in court, the phone app is a must! Making the switch from our outdated practice management software to LEAP was the best decision for our practice! Cons If you are a volume practice, invoicing by matter becomes a bit overwhelming, but it's just something you have to get used to. Being that it's cloud based software, you also have to wait some time for documents to load. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Didn't have LEAP's functionality. It was very limited. Review Source Response from LEAP Legal Software January 27, 2021 Thank you for taking the time to review LEAP. We appreciate your positive feedback regarding our automated forms and documents, matter management, mobile app, and making the switch. We are committed to helping law firms like yours. CT Chris T. Partner Law Practice Used the software for: 2+ years ### "Why I do not /have not recomended it to Fellow Lawyers" January 24, 2021 2.0 If we could terminate the licences, get our money back and leave early- We would. Pros Most of it works most of the time. Some of it is quite useful. Cons 1) Some of its funcitons do not work on some computers. I have 2 up to date high spec Laptops that Leap have tried (but failed) get it to work properly on. And they are unable to say why. 2) Creating and saving forms and precedents in an easy acessed manner is seemingly impossible. 3) We have experienced poor funcionality and it is exceptionally rigid in its operating requirements. 4) No 24 hour /or 7 day support. 5) Expensive, and you are required to pay for 3 YEAR! licences. 6) We do not use the accounting functions as it proved incompatbale with Legal Aid billing. It was also generating VAT errors. Review Source Response from LEAP Legal Software April 14, 2021 Thank you for your review. However, this SoftwareAdvice page is for LEAP Legal Software available in the United States. We work hard globally to address and respond to feedback from our users. Please visit the LEAP UK Community site (community.leap.co.uk) for local support for your version of the software. EL Elena L. Principal Law Practice Used the software for: 2+ years ### "I do not recommend Leap for small business " December 6, 2021 1.0 Extremely poor experience. Leap are more concerned with buck passing and contacts than customers. Save yourself the frustration and avoid them. Pros I have been with leap since about 2011. They have no customer loyalty and are extremely difficult to deal with. Their product is frustrating, expensive and has cost me money in inefficiencies. Cons The staff are unethical and ignore countless emails. No access to technical staff. Chat functions do not work. Review Source MW Mackenzie W. Paralegal Legal Services Used the software for: 6-12 months ### "Review of LEAP" July 13, 2021 5.0 We are getting paid more which is the goal. I am working more efficiently and I am able to set forms, etc. up as I would want them. Pros Customizable features Support E-mail organization Payment reminders Cons I thought the CRM feature would be more customizable and I would be able to link it into our lead service. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) Needed better case management for flat fee cases Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP Legal Software. We pride ourselves on providing attorneys with a solution that allows them to manage their entire practice and make more money. Our team is glad to see that your law firm is benefitting from our library of court forms, matter management capabilities, and payment reminders. We are happy that LEAP is a valuable asset to your firm! Similar Products Featured