# Page 17 | LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is LEAP the right Law Practice Management solution for you? Explore 541 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147413/LEAP/reviews --- LEAP 4.3 (541) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 17 - Reviews of LEAP ## Showing most helpful reviews Showing 401-425 of 541 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Peter G. proprietor Law Practice Used the software for: Less than 6 months ### "This product is rubbish" July 18, 2023 1.0 Rubbish Pros Nothing leap has got nothing at all to recommend it. They are non-communicative, arrogant, failed to respond to communications, failed to return telephone calls do not respond to emails in short I would rather use a quill pen and use leap. Yes I have tried to contact them know they have not bothered to respond Cons I am a sole practitioner and I was using the virtual practice system run by SOS legal. It would appear that SOS legal have now been acquired/taken over by Leap and the manner in which they have treated customers who have been with virtual practice for 12 years is breathtakingly bad. You cannot speak to anybody. They do not respond to emails and then they blackmail you over your data. This company should not be permitted to conduct business in the legal arena, if you are a law firm beware they will hold you to ransom if you let them hold your data Reason for choosing LEAP I didn't Review Source RH Riffat H. Director Legal Services Used the software for: 2+ years ### "LEAP review" November 24, 2022 3.0 We found that once we had been signed up as a client the team didn’t care. We didn’t have an account manager contact for three years and only learnt we had one when we gave notice to leave. There was no desire to resolve the issues we had over the three years we used this product. The prices were increased significantly at the end of our three year contract. Pros It was a good system and they were always up to date with billing codes and legal aid developments Cons We used the system from June 2018 until May 2021. We had problems with word integration and the PDF conversion. This was never resolved. The system did not communicate with Xero. Review Source GS Gordon S. Solicitor Legal Services Used the software for: 6-12 months ### "User friendly and a 'must have' for any aspiring law firm. " February 10, 2022 5.0 We could not be without out it. It's very user friendly and the help guides are very useful too. Pros The software is incredibly user friendly. It's not overly complicated and makes conducting cases so much easier. The coloured tab on emails to let the user know that the email is already in documents, it a brilliant feature. Cons Practitioners often dictate correspondence which means that there can be a delay in preparing an attendance note. This means that the 'created' date may be different from the date the work was carried out which impacts on the chronology in documents. Review Source RS Robert S. Solicitor Legal Services Used the software for: 2+ years ### "I would recommend LEAP" September 15, 2021 5.0 Good. Pros It is easy to use and intuitive. As with other providers it is cloud based which is important. The phone app is useful to record time and view matters on the move. Cons A little expensive compared to other providers but generally an easier product to use, particularity for users who are not overly confident with IT. Reason for choosing LEAP Found it far more user friendly Review Source KJ Kevin J. Owner Law Practice Used the software for: 6-12 months ### "LEAP for immigration law" July 13, 2021 3.0 I like a lot about it, but for a small, very busy practice, the set up and learning curve has been a big challenge, as compared to Clio. Pros The fact that is comprehensive and covers all aspects of practice. Cons The fact that the platform is not tailored to our practice area. While there are options for immigration law, even at the case setup level the options are not accurate, for example for other party there is no option for Department of State. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP. Our team is glad to see that your firm is benefitting from LEAP's end-to-end practice management solution. We greatly appreciate your feedback and will be reaching out to your law firm soon to discuss further. We are constantly innovating LEAP to accommodate for all major areas of practice. We look forward to speaking with you soon and continuing our efforts to make LEAP a valuable asset for your law firm. Bhavleen S. Attorney Law Practice Used the software for: Less than 6 months ### "Great product and excellent customer service" July 26, 2022 5.0 Great Pros I am not the most tech-savvy but I was able to easily learn the nuts and bolts fairly quickly. My support representative, \[SENSITIVE CONTENT\] is an attorney and was extremely helpful when the product was new for me and continues to be a great resource! Cons I wish there was a sharefile system that was implemented Review Source Response from LEAP Legal Software October 10, 2022 Hi Bhavleen, Thank you for taking the time to review LEAP. It's great to hear that your firm has benefited from the LEAP software's functionality that met your needs and expectations with the clear feature and user friendly interface. Please email pma@leap.us if you would like to connect with a Practice Management Advisor to help with any sharefile questions At LEAP, we are committed to helping law firms save time and make more money and we are happy that LEAP has allowed your law firm to do just that. We look forward to continuing our efforts in making LEAP an asset for your law firm! OW Olga W. Director Law Practice Used the software for: 2+ years ### "Great legal software with first class support " November 25, 2021 5.0 overall, very please. Support and communications have been excellent. Software itself offers range of options and additional add ons. Pros Report management and user friendly lay out of the software Cons Would be great for workflows were included as standard Review Source NF Natalie F. Principal Attorney Legal Services Used the software for: 6-12 months ### "Not sure if it's for me" July 8, 2021 3.0 Overall I am unhappy with the software, I was promised something and it feels like a bait and switch. The IT and customer service has been very nice but the software itself does not function as it should Pros There are some great templates for real estate transactions. The customer support from IT is phenomenal especially Nick. Cons The limited templates for estate planning is atrocious. The intake forms are limited and awful. The software cannot be used for estate planning or estate administration as is. For example, the new POA form came out for NY and there are no modification templates. I have heard the software is great for billing end time purposes but those are not useful to me. The software does not work as I intended it to when I purchased it. I had asked the sales agent whether I could template all of my Wills, POA, Healthcare proxies, etc. like ForeTrust and they promised me that yes, it could do that and more. All i have experienced is frustration with the software. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP. We appreciate and welcome all feedback. We're glad to hear that you have enjoyed your experience with LEAP Support but want to make sure LEAP is running efficiently for your law firm. We would like to speak with you more about the challenges your firm is facing, like using the new POA forms. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. NJT Nancy Jo T. Partner/Owner Law Practice Used the software for: 6-12 months ### "LEAP Review Six months in" March 25, 2021 5.0 We love it. There were certainly frustrations going from one platform to another. We are still learning every day. But overall, the cloud based system has allowed us to have virtual employees and work remotely, which we could not do before. Pros The access via any computer and my iphone to documents, calendar, etc is amazing compared to what we were using before. I love that chat support is available all day. I use it a lot! Cons The practice areas are not as customizable as we would like. I wish they would dedicate a development team to each state so they could get an understanding of the unique ways each state handles different areas of law. There are some reports they need to add. Reason for choosing LEAP LEAP was best able to accommodate our unique compensation structure between our partners. Review Source Response from LEAP Legal Software April 14, 2021 We greatly appreciate your feedback and we are glad to hear that you are benefitting from LEAP's document automation and calendaring functionality as well as having complete remote accessibility. We are always looking to improve LEAP for our users in specific jurisdictions. At LEAP, we are committed to helping law firms save time and make more money and we are happy that LEAP has been a valuable asset to your firm! DB Danica B. Paralegal Law Practice Used the software for: 2+ years ### "Can't work without it" July 13, 2021 4.0 Pros I like that everything is in one place. Cons That you cannot select how you want the letter to read, i.e., if you select an electronic letter to John Smith, Esq., from Heymann & Fletcher's card, the letter reads Dear Smith, Esq., rather than Mr. Smith. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review of LEAP. We are glad to hear that your law firm is benefitting from LEAP's centralized practice management solution. We greatly appreciate your feedback and recommend that you connect with your dedicated Practice Management Advisor by emailing pma@leap.us. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! MW Miriam W. Director Practice Management Legal Services Used the software for: 2+ years ### "User Friendly, Highly Recommend" November 3, 2021 5.0 Pros It is very clearly set out and easy to use. The help function is brilliant and response times in dealing with any queries Cons More ability to drill down further into referral data and report on the same Review Source CC Catherine C. attorney Law Practice Used the software for: 1-2 years ### "false advertising regarding six-month trial period" July 20, 2021 1.0 Terrible. Pros I don't like the product or service. Cons Does not work with Mac and use of parallel software required to run LEAP slows and damages Mac. Repeated exchanges with LEAP support to cancel contract because of inability to run LEAP on Mac were unsuccessful. Initially, I was sent me to multiple trainings/consults. I complied but my repeated requests to cancel my LEAP contract were ignored. My request was ultimately denied because I did not continuously use the product throughout the trial period despite the fact that I repeatedly reported to LEAP that it was impossible to use the product on the MAC. Please cancel my LEAP contract now. Review Source Response from LEAP Legal Software August 16, 2021 We are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and would like to speak with you more about utilizing LEAP 365 and the challenges you are facing. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly beneficial for firms that agree to the change event. Please email pma@leap.us so one of our Practice Management Advisors can set up a convenient time to speak with you. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon. SG Scott G. Owner Law Practice Used the software for: 2+ years ### "Review of Leap" July 13, 2021 5.0 Pros LEAP is great for document automation and case management. Cons The price is a little high compared to a lot of the other programs out there. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP Legal Software. Our team greatly appreciates your feedback. We pride ourselves on providing attorneys with a solution that allows them to manage their entire practice and make more money. We are glad to see that your law firm is benefitting from LEAP's document automation and matter management features. We look forward to continuing our efforts to make LEAP a valuable asset for your firm! CJ Charlene J. Firm Administrator Law Practice Used the software for: Less than 6 months ### "BEWARE!" August 30, 2020 2.0 We were told we could have a "six month free trial" with a money back guarantee at the end of the trial period. When we quickly realized this software did not match our needs we began talking with LEAP to end our trial at the end of the period. This is an almost impossible task and they continue to argue with us. FREE TRIAL does not mean anything to LEAP. We are even willing to just get out and not worry about money back guarantee, but still no luck. They are trying to hold us to the 3 year contract for payment. BEWARE! Pros LEAP Promised lots of usable features during demonstration and training. Like only the fact that it will integrate well with Outlook emails. The email feature is the best, although it is all stored with a specific matter and we are unable to see a daily email listing. Cons SO MUCH! Difficult to use (and we are very computer/database savvy). Have to find "work arounds" for almost all things we do on a daily basis. When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense. We are having to continue to use our old software to get work accomplished. Does not work easily for litigation or family law practice. Looks like it would be better suited for real estate matters and estates. Unfortunately, we do not do either. Review Source Response from LEAP Legal Software January 27, 2021 Thank you for reviewing LEAP. LEAP does not offer a free trial; we work with firms that feel it may not fit. We offer free training and HelpDesk/Client Success support. We apologize for your dissatisfaction and are disappointed you no longer use LEAP. HN Hasmik N. Operations support Legal Services Used the software for: 1-2 years ### "Easy to use" February 28, 2024 2.0 Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place. Pros Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful. Cons Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap. Review Source SR Scott R. Attorney Legal Services Used the software for: 1-2 years ### "LEAP is best value for small practice lawyers looking for overall practice management software" August 12, 2021 5.0 Time management, capture of time for billing, quickly generating documents are a real boost in practice. Pros Billing, Document Generation and Cloud Storage Cons Easy integration with current practice, some complex forms needed a some adjustments Review Source Response from LEAP Legal Software January 19, 2023 Hi Scott, thank you for taking the time to review LEAP. We are pleased to hear that the LEAP legal practice productivity solution is an asset to your firm and glad to hear that the LEAP legal practice productivity solution has improved organization and efficiency for your firm with strong billing, document generation and cloud storage. Additionally, you can also LEAP User Portal at: https://bit.ly/3FkiMNV, to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. We greatly appreciate your feedback and we hope these resources help LEAP provide additional value to your law firm. Again, thank you for your feedback and continued partnership! HQ Helen Q. Owner Legal Services Used the software for: 2+ years ### "Great Product" July 8, 2021 5.0 Overall good experience, user friendly and helps manage use the time wisely. Pros Its all in one, document creation along with helping case management. Cons Sometimes certain issues that need continued work on; work in progress. Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) I need software that was populated documents as well. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP Legal Software. Our team greatly appreciates your feedback and we are glad to see that your firm is benefiting from LEAP's ease of use, centralized database, document automation, and matter management features. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! AR Alex R. Partner Legal Services Used the software for: 2+ years ### "LEAP Review" July 13, 2021 2.0 Pros I thought it would make things easier and more efficient Cons It's not very intuitive; they provide work-arounds instead of fixes. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP. We appreciate your feedback and one of our Practice Management Advisors would like to meet with you to make sure your firm is utilizing our software efficiently. Please email pma@leap.us so we can set up a convenient time to speak with you. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. mE mackenzie E. office manager Law Practice Used the software for: 1-2 years ### "We like Leap" July 8, 2021 4.0 I think that Leap is a pretty good product. We are overall happy we switched and felt that it brought our firm more into the 21st century. Pros What I like most about this software is the cloud feature that allows all of our data to be in one place, and on the go. Being able to access Leap on my iPhone has been a game-changer, especially since we are still in a hybrid remote work mode. Cons What I like least about Leap is that there are consistently technical issues, glitches, that happen for no reason and it can be super frustrating. I do find that this type of issue happens with Leap more than other software we use. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review of LEAP Legal Software. We are glad to see that your law firm is benefiting from LEAP's remote accessibility and comprehensive feature set. We greatly appreciate your feedback, and we are continuously working to improve our software for our users. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! AJ Azin J. Office Manager Law Practice Used the software for: 1-2 years ### "Maddox review" November 4, 2021 4.0 Fine Pros Intuitive, easy to use, \[SENSITIVE CONTENT\] is always responsive and helpful Cons Not customisable past a certain point, development team difficult to liaise with Switched from [Osprey Approach](https://www.capterra.com/p/172620/Osprey-Approach/) Decision predated my time at the firm Review Source UC Usman C. Director Legal Services Used the software for: 2+ years ### "Excellent for small to mid sized firms" January 28, 2022 4.0 Overall my experience has been positive. Pros I like the fact that it is cloud based and the flexibility this allows. I like the fact that I can get on the phone to \[SENSITIVE CONTENT\] (my customer success manager) if things go awry and he can usually assist or signpost me. Some of the improvements have been brilliant and I like the leap integrations. Cons Sometimes the updates are quite buggy and as a result the support teams are overwhelmed. Some of the LEAP integrations are not good value. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP I had used Leap before Review Source LP Lin P. Paralegal Law Practice Used the software for: 2+ years ### "Unhappy" May 5, 2022 1.0 I could not express enough how much I would not recommend this product. Regardless of the product itself, if it is not supported when problems arise then it is useless. Pros I cannot write anything that is positive given the problem I have is left unresolved for weeks and no one is willing to assist in resolving it so I am left frustrated and annoyed and have spent days trying to contact someone for an update on where it is at an no one will speak with me or assist, either over the phone or even via email. Cons Complete lack of customer support. This has become a major issue for me and the fact I cannot contact them and they have had weeks to resolve the issue is extremely frustrating and affecting my ability to do my work. Review Source DB Dorrie B. Administrative Assistant Law Practice Used the software for: 1-2 years ### "LEAP Is an Incredible Product" July 25, 2022 5.0 Excellent! Pros Just about every feature is clear and user-friendly, and the customer support is the best we've ever experienced! Cons Some elements could be larger; e.g., font size and icon size in the Correspondence window. Review Source Response from LEAP Legal Software October 10, 2022 Hi Dorrie, Thank you for taking the time to review LEAP. It's great to hear that your firm has benefited from the LEAP software's functionality that met your needs and expectations with the clear feature and user friendly interface. LEAP is designed to provide law firms with extensive features for practice management. You can find valuable training resources in our Remote Training Resources Catalogue here: https://bit.ly/2OhdXwO. Please contact us if you need assistance in finding what you are looking for. At LEAP, we are committed to helping law firms save time and make more money. We are happy that LEAP has been an asset to your firm! Sarah S. Law Clerk Law Practice Used the software for: 2+ years ### "Best comprehensive legal software available" May 26, 2019 4.0 LEAP has a dedicated problem solving area in the company which makes any teething issues able to be quickly resolved. Software is customisable and relevant to a wide range of legal areas. Pros Ease of use, simple access to all files loaded in system, ability to change file types based on matter Cons Can be slow when connecting with the cloud Review Source Response from LEAP Legal Software January 27, 2021 Thank you for reviewing LEAP. We appreciate your positive feedback. We are cloud-based powered by AWS. Security and mobility are our priority. We are committed to helping law firms make more money and are happy that LEAP has been an asset to your firm! BP Bhaveshri P. Director Law Practice Used the software for: 2+ years ### "review" October 12, 2021 5.0 good Pros it helps with identifying cases letters att and prep notes and how it integrates with the CWA portal used by the LAA. Cons you cannot amend dates created billing of private cases is not helpful Reason for choosing LEAP leap was recommended to me and i find it easy to use. Review Source Response from LEAP Legal Software October 26, 2021 Hi Bhaveshri, thank you for your review. We appreciate your feedback and are glad to see you're enjoying the benefits of LEAP. If you require any additional assistance please contact success@leap.co.uk to speak to your Customer Success Manager. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.