# Page 21 | LEAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is LEAP the right Law Practice Management solution for you? Explore 525 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147413/LEAP/reviews --- LEAP 4.2 (525) [View alternatives](https://www.capterra.com/p/147413/LEAP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of LEAP ## Showing most helpful reviews Showing 501-525 of 525 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ Blair J. Attorney Legal Services Used the software for: Less than 6 months ### "It started out well and ended with a bust" August 17, 2017 4.0 We are trying to cancel/terminate our contract. Pros The platform is attractive and simple, extremely affordable when compared with other similar SAAS modalities Cons LEAP is still tethered to the premise model; they offered us to purchase 3 new PC stations to encourage us to move from our Mac office to a PC office because their browser version has serious deficiencies when compared to the premise. Though, is the customer service who, after now 2+ months of informing them that we would not accept their cash offer we are still being billed on a monthly basis. We have had to file a claim with AMEX to reject all past and future billings by LEAP to avoid interest and fees. Still, no one has contacted us back to correct this. Our LEAP consultant who trained us (the only one we have a phone # for - no accounting services available by phone) keeps saying he's passing on our messages to billing but who knows. We left a smaller group to be with a more robust organization (which LEAP is) but of course, now we don't know who to talk to when problems emerge. Don't go with these guys, you will regret it. Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP. We appreciate receiving feedback from our users so that we can continue to offer a product and the service we provide. We apologize for any problems that arose during the initial stages of your implementation process. Ultimately, we were able to settle your firm¿s account with amicably were disappointed that your firm was unable to continue with LEAP but wish you the best moving forward. TH Todd H. Sales Construction Used the software for: 6-12 months ### "User friendly" February 28, 2021 5.0 Pros The application was worth every penny. Thank you Cons Seems to be made for smaller companies. Review Source Response from LEAP Legal Software April 14, 2021 We greatly appreciate your feedback and we are glad to hear that you are benefitting from LEAP's all-in-one practice management solution. At LEAP, we are committed to helping law firms save time and make more money and we are happy that LEAP has been a valuable asset to your firm! JP Julie P. Accounts Clerk Law Practice Used the software for: Less than 6 months ### "Leap Case Management" January 22, 2023 5.0 So far, the customer support team are very helpful. Some go above and beyond to help. Pros Very specific and thorough. Will help to provide a better customer service. Cons The transition period. Very stressful. Any transition is going to have it's problems, I would have benefited from accessing Leap University much earlier to become familiar with Leap. It is very different, so takes some getting used to Reason for choosing LEAP Communication was good, friendly and helpful Review Source KS Kevin S. attorney Legal Services Used the software for: Less than 6 months ### "Horrible experience" July 8, 2021 1.0 I stopped using within a week and purchased CLIO. Still waiting for LEAP to respond to my problems. Pros Nothing. Cons Document management forces you to use put documents into another cloud based system and even if willing to do it, no easy way to upload large legacy cases let alone get them out if you leave LEAP Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing LEAP Passive time keeping b/c I thought all else equal but CLIO can work with my DropBox documents without me having to figure out how to move tons of files to LEAP. Review Source Response from LEAP Legal Software July 20, 2021 We are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and one of our Practice Management Advisors would like to speak with you to make sure your firm is utilizing our software efficiently. Please email pma@leap.us so we can set up a convenient time to speak with you. We look forward to meeting with you soon. CG Carlos G. Paralegal Law Practice Used the software for: Less than 6 months ### "Recommending an excellent tool for legal practitioners" July 20, 2021 4.0 I have a positive experience using LEAP.. I like it a lot Pros The possibility to work simultaneously between forms and work documents Cons There is no index to show the whole content of the software. Review Source Response from LEAP Legal Software August 6, 2021 Thank you for your review of LEAP Legal Software. We are glad to hear that your law firm is benefiting from LEAP's comprehensive court form and document automation features. We appreciate your feedback and we look forward to continuing our efforts in making LEAP a valuable, and excellent, asset for your law firm! CO Claire O. Office Manager Legal Services Used the software for: 6-12 months ### "Occasional user" December 1, 2021 4.0 Pros Everything is accessible within a matter Cons Difficult to get your head around unless you're shown what to do! Review Source AK Antonia K. Sole Practitioner Law Practice Used the software for: 2+ years ### "Don't do it" May 20, 2020 1.0 Company is awful to deal with and appear only concerned with money. Pros Ok for organising electronic files and recording WIP. Cons Having misrepresentations made by Leap to induce me to resign a three year contract at exorbitant cost and no assistance in relation to the process of extracting data for storage when ceasing to use the software. Review Source Response from LEAP Legal Software January 27, 2021 Thank you for reviewing. We work hard to make sure firms learn the product fully. LEAP works with firms who feel that it may not be a fit. LEAP Support and the Client Success team are available to help with training and resolve any issues. LM Lucy M. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Review" July 8, 2021 4.0 Pros LEAP is pretty easy to use and it is very helpful when keeping organized. Cons Sometimes it gets overcrowded and is hard to sort through. Review Source Response from LEAP Legal Software July 20, 2021 Thank you for taking the time to review LEAP Legal Software. We greatly appreciate your feedback. We pride ourselves on providing attorneys with comprehensive legal software that enables law firms to improve organization and make more money. We are happy to see that LEAP is a valuable asset to your law firm! AM Alice M. Practice manager Legal Services Used the software for: 6-12 months ### "Great system" December 22, 2021 5.0 Great software system compared to what we used previously. Very modern and great support from the team! Would highly recommend! Pros Very modern and easy to use. Its great for private fee work Cons No cons to date. We have had the system for around a year now Review Source AP Anne P. paralegal Law Practice Used the software for: 6-12 months ### "New user" July 13, 2021 5.0 Pros I like the ease of creating folders and moving documents into folders. Cons Issues with opening documents at times. Review Source Response from LEAP Legal Software July 20, 2021 We greatly appreciate your review of LEAP, and our team is glad to hear that your firm is benefitting from LEAP's ease of use and matter management. At LEAP, we are committed to helping law firms save time and make more money. We are happy to see that LEAP is a valuable asset to your law firm! EL Elizabeth L. Legal Assistant Legal Services Used the software for: Less than 6 months ### "leap review" July 8, 2021 5.0 Pros It has a lot of features. It allows me to do everything I need in one place Cons It is sometimes hard to navigate and keep files labeled and sorted Review Source Response from LEAP Legal Software July 20, 2021 Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefitting from LEAP's comprehensive practice management features. At LEAP, we are committed to helping law firms save time and make more money. We are happy to see that LEAP is a valuable asset to your law firm! MB Michael B. COO Law Practice Used the software for: Less than 6 months ### "Leap is fundamental to our practice" May 27, 2021 5.0 Pros Seamless integration, ease of use, data capture, style, management of files are all excellent. Cons It's a little pricey, but there is constant innovation. Review Source Response from LEAP Legal Software June 2, 2021 Thank you for your review of LEAP legal software. We greatly appreciate your feedback and we are glad to see that your law firm is becoming more efficient with LEAP through client, matter, and data management accessible from one central location. At LEAP, we are constantly innovating our software to perform better for our users. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! JW Jami W. Senior Paralegal Law Practice Used the software for: Less than 6 months ### "Very efficient and user friendly" July 16, 2021 5.0 Pros Very pleased with the integration features and user friendly aspect. Cons I was not happy that I had to buy a different laptop that could handle the system. Review Source Response from LEAP Legal Software August 6, 2021 Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm's practice management is now more efficient with LEAP's ease of use and seamless integrations. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm! SJ Stephen J. Managing Director Legal Services Used the software for: Less than 6 months ### "We have tried a few and Leap is the best" November 3, 2021 5.0 Pros It does what we want it to do every time we use it. Cons I would like to be able to change the status of the case to show what stage each case is at. Review Source AT Abigail T. Legal Secretary Legal Services Used the software for: 6-12 months ### "Good software" November 4, 2021 5.0 Very good Pros Ease of access and self explanatory , set out well. Cons Time delay when loading documents i.e. letter templates (htmls for example will show for a long time before letter loads) Review Source AC Amy C. Lawyer Legal Services Used the software for: 6-12 months ### "Leap" July 14, 2021 1.0 Not good Pros Original sales person was very helpful thank you! Cons Everything after the original sales person Reason for choosing LEAP A colleague Review Source Response from LEAP Legal Software August 16, 2021 We are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and one of our Practice Management Advisors would like to speak with you to make sure your firm is utilizing our software efficiently. Please email pma@leap.us so we can set up a convenient time to speak with you. We look forward to meeting with you soon. BD Bryan D. Used the software for: ### "LEAP was a great choice for our Firm" December 21, 2015 5.0 Our Firm is a relatively small law firm with 3 attorneys, but we do a wide variety of legal work. Our diversity made finding a case management software that would allow us to handle cases from litigation to real estate transactions and everything in-between, a daunting task. At one point we considered each attorney using a separate case management software for their practice area and an additional software for our billing and accounting, that is, until we found LEAP. LEAP allows us the flexibility to practice in our own separate and distinct legal areas while also maintaining a single source for billing and accounting. Their integrated closing disclosure form fits right in with our real estate transaction needs. Prior to LEAP we were forced to use an additional software solution for all of our title and closing services. Our overall experience has been great. Their continual service and availability has made the transition to LEAP not just tolerable, but enjoyable. Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP! It is great to hear that LEAP made billing and accounting easier for your firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm! TE Thomas E. Legal investigator Law Practice Used the software for: Less than 6 months ### "Don't do it " February 14, 2020 1.0 See above. Oh, their help desk people are completely incompetent. When I asked to be forwarded to someone to cancel, he hung up on me. Pros They SAID we could be trained this weekend. No mention of system requirements . It looked like a good system. "Looked" Cons They fail to tell you that depending on your computer, their software may be useless. I have a 1 yr old mac and a brand new Microsoft Surface Pro. Neither can be used. But they'll definitely get you to sign a contract that says nothing of their requirements. Contract says you can't cancel until the end of your trial...6 months. So since our computers don't work, they want $230/mo for 6 months and we can't use it. Can't get anyone via phone or email to cancel of course. Total scam. Reason for choosing LEAP Seemed like it was better. Huge mistake. Review Source Response from LEAP Legal Software January 27, 2021 Thank you for your review. We demo based on firms' setup and our contract has the system requirements. Firms have a Client Success Manager for help. We apologize for your dissatisfaction and are disappointed you no longer use LEAP. KM Keith M. Litigation Fee Earner Law Practice Used the software for: Less than 6 months ### "First Impressions" December 20, 2021 5.0 Pros The ease of use, the layout & the functionality Cons The only real issue that I have found is there is a lack of different matter types with regards to areas of civil law e.g. Data Breach, Japanese Knotweed and Housing Disrepair (section 11). Review Source MA Ma'isha A. Esquire Used the software for: ### "LEAP makes my practice streamlined and efficient" November 30, 2015 5.0 Until I started using LEAP, I was using multiple platforms to run my small firm. This was not an optimal solution at all. It was very time consuming searching for information relating to one matter from different places. After attending a CLE presentation and hearing all the wonderful things LEAP was capable of, I contacted them as soon as I could. However, after viewing a demo of LEAP, it was love at first sight. Now with LEAP installed, my practice is streamlined and efficient. The automated document production feature and the ability to bill my clients on the go is life changing! The use of this product has allowed everyone in my office to have the ability to be more effective and we now have the capability to invoice for time that we never did before. The Paralegal in my office said where has this been my whole life? Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP. It is great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm! EM Erik M. Used the software for: ### "LEAP has become the core of my entire office" May 6, 2016 5.0 I've been using LEAP for about 6 months now and it has become the core of every aspect of my practice. LEAP makes it easy to keep paperwork organized and easy to access and I am now virtually a paper-free office. Honestly, this software does everything. Whether I need to write a quick e-mail or reconcile my trust account, LEAP is perfectly designed to handle it. LEAP can be intimidating but the customer service is fantastic. People are always available on the phone to answer questions. Their chat option is good also for times when you may be stuck on a simple problem. I highly recommend LEAP for anyone, especially if you are interested in reducing the volume of paper in your office. Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP! We appreciate receiving feedback from our users so that we can continue to offer a product that has everything needed to run a small law firm. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm! Louise S. Co-Owner Law Practice Used the software for: ### "null" September 1, 2017 3.0 Review Source Response from LEAP Legal Software January 27, 2021 Thank you for taking the time to review LEAP. We appreciate your feedback. Visit community.leap.us for updates and new features. Contact our Support team for any functionality issues, available 9am-8pm EST, or through a scheduled call. CS Cassandra S. Attorney Used the software for: ### "Well worth the investment!!!" February 4, 2016 5.0 I have used LEAP for about four months. It is fabulous. The fact that my billing has increased by 30% because the system facilitates capturing every service provided to the client makes the investment well worth the money. In addition, the customer service is great. Despite the fact that LEAP is very user friendly, we hit a few road bumps at the beginning. The tech team responded promptly and each was knowledgeable and friendly. My staff loves the program because it keeps us all on the same page. I know what has happened in each file simply by opening the file in LEAP. LEAP where have you been all of my life! Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP! Its great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm! SG Sheila G. Real Estate Legal Assistant Law Practice Used the software for: Less than 6 months ### "New program" July 20, 2021 3.0 Pros You can input a lot of information on each case. Cons Not all of our files were pulled over at import. Review Source Response from LEAP Legal Software August 6, 2021 Thank you for your recent review. We greatly appreciate your feedback, and we are glad to see that your firm is benefiting from LEAP's comprehensive client management features. Please email pma@leap.us to connect with one of our Practice Management Advisors to discuss the potential of importing additional templates or files. We look forward to speaking with you soon. HL Heather L. Business Manager Used the software for: ### "It was an extremely easy transition for our firm to switch. " May 12, 2016 5.0 There are so many aspects of this software that helps in the day to day operations. Everyone in the firm stays up to date and it has definitely helped in keeping things organized. Review Source Response from LEAP Legal Software April 2, 2018 Thank you for taking the time to review LEAP. Its great to hear that it has provided collaboration between yourself and all your staff. At LEAP we are committed to helping small law firms make more money and are happy that LEAP has been an asset to your firm! Similar Products Featured