# Keystroke POS Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Keystroke POS Software the right Point of Sale solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/14742/Keystroke-POS-Software/reviews

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Keystroke POS Software

3.8 (11)

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Last updated March 13th, 2026

# Reviews of Keystroke POS Software

Ease of use

3.6

Customer Service

2.9

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Frequency of Use

Randy S.  
Co Owner  
Retail  
Used the software for: 2+ years

### "I love Keystroke Software with QwikTouch Pro added"

January 19, 2026

5.0

\-Having sold over 350 copies of Keystrok over the years, I totally recommend it to anyone who wants more specialized features and detail than you get with Clover or other similar products. SBS Specialized Businesses Solutions is the Manufacturer of Keystrok. -QwikTouch Pro offers an amazing, totally flexible Customer Display. Keystroke is a great choice for nurseries, Liquor Stores, and Copy Stores that have many different ways to sell their products, with all kinds of price changes depending on Size, Color, and quantity. People have noted issues with the Reporting: Note there is a completely new .net reporting feature. Make your List of requirements and call SBS \[sensitive content hidden\] -

Pros

There are many point of sale software providers. Keystroke is extremely flexible, whereas other software packages are run only as they come out of the box, and it is great for simple businesses that do not require the options Keystroke POS offers. QwikTouch is an add-on to Keystrok, which offers additional features.

Cons

\-Keystroke doesn't look as modern as some POS software, but with QwikTouch Pro, it can be a totally different product. -There is no 800 telephone support on the weekends, though help can generally be obtained from their installing POS dealer. -does not have an integrated general ledger, but does link with several accounting programs well.

Review Source

Sherry G.  
Owner  
Retail  
Used the software for: 2+ years

### "25 Years with Keystroke and LOVE IT!"

May 15, 2018

5.0

The main benefit of using Keystroke POS is not having to worry about the software, not having to constantly have someone out to fix it, having it work all the time and well. Keystroke is a POS system that is reliable, intuitive, and able to handle large numbers of SKUs. I once had a networking guy over to my store who asked me why I didn't run my sales through QuickBooks and I thought, "Are you nuts?" I don't have time to mess around with a point of sales program that is slow and weird. Keystroke is straight forward, easy to learn, easy to use, and becomes a program you rely heavily upon running a face paced business. We have had internet outages, credit card terminal outages, computer hard drives fall apart - you name it over the last 25 years - but Keystrok always works. And it is wonderful to have a point of sales software that ALWAYS works! I had an employee that took a part time job working for a large, national retail store and she was shocked at the difference between our streamlined POS process and what they were doing in her second job. You hear about businesses getting caught with their pants down because they didn't keep their software up to date. Keystroke POS doesn't do that - as long as you keep your subscription updated you are good to go and right up with the latest in PCI compliance for CC transactions. Keystroke works with the Genius terminals from Apple, so your customers can come in and swipe their phone over the terminal and charge the sale to their iPhone or Samsung, among other features. Keystroke also works with a number of other options, but we use the Genius and again, have had almost no problems with it, because that works so well and is so stable. Another thing about Keystroke is that their support is right up there with the best. They don't hang you out to dry. You know what that's like when you've got a problem with a piece of software and then it turns out that you've got to fix ANOTHER problem in order to make the first thing work right? Keystroke doesn't do that. It works and they have thought of everything for you. You call in to their support and they are ON IT. They will even remote in to fix your computer's issues, if necessary. Very professional, courteous, friendly support. Can't say enough about the software because it is that good.

Pros

The thing I love the most about Keystroke POS is that it works. It works and works and works without breakdowns, bugs, or problems. Were it not for changes in the credit card industry one could have kept going endlessly with their original copy. They have WONDERFUL customer service support and anyone who says otherwise is full of beans. They are VERY friendly, competent, and they DO remote in to your computer to fix things for you. The greatest thing about Keystroke is that it is easy-peasy to learn, easy, easy to train employees to use, and it takes care of everything in one program, even works with QuickBooks. Another strong, strong point about Keystroke is that it is the best program for a business with loads of inventory. We've got 8000 different SKUs and it is so easy to use. Works well with ecommerce, keeps track of house accounts, does the billing - it's FANTASTIC. What do I like the most? Everything.

Cons

No cons. It works. I use this for both my brick and mortar walk-in store and for my online sales and it meets all of my needs and is a fantastic software. Thank you, Keystroke, for making a wonderful software that I have been able to base my business on for the last 25 years.

Review Source

DK

David K.  
Owner  
  
Used the software for: 2+ years

### "The POS that wont break but customer support and reporting is archaic "

May 5, 2018

3.0

Pros

To be honest I've been using this POS for 20 years and the thing just runs and runs. As long as our server is running we are good we are good.

Cons

The Customer service is pretty bad. When you call them, which is only regular office hours in Colorado they dont seem friendly. If you have an issue they will walk you thru it but they will not remote in so you are fumbliing around taking screenshots sending it to them and then call them or wait for your email to go thru. So 80's style of customer service. One person did help me by his voice he seemed younger than the other staff he did remote in to help me fix it but I dont think they allow him to do that anymore. When I attempted to move to a new pos system and had tech support from the new pos company call that was the fist comment, they really dont seem personable. Anyways he could not get info on how to get up converted over so the new pos system tech support had to figure out how to exact the inventory from Keystoke. Long story short the new pos system didnt work out so we upgrade our keystoke and we've been using this. I am searching for a new pos The reporting is like using DOS, its not straight forward at all. The system does not integrate with any shopping cart. I think they have something they worked on but from what I understand it's super clunky. Im going to get some backlash with keystoke for sure by letting you know all the issue I have with this pos but I dont want you or anyone getting on board and being stuck like I am.

Review Source

Faiyaz T.  
CEO  
Design  
Used the software for: 1-2 years

### "Love it's Customizability"

February 28, 2023

4.0

Pros

The reports are easily customized and precise results can easily be obtained!

Cons

Poor Customer service. I think by solving this particular problem they can do even better!

Switched from

[talech](https://www.capterra.com/p/155256/talech/)

The Software crashed often.

Review Source

KL

Kevin L.  
Admin Support  
Wholesale  
Used the software for: 2+ years

### "KEYSTROKE is a very customizable POS system"

June 24, 2020

4.0

Pros

That is what I love the most about this POS. Technically speaking, every aspect of this POS system is customizable to the very lowest level. By that saying, I can always modify how I want a report look like to match with every of my business's need!

Cons

Customer Service. Since I started taking over the position of managing the POS system in my company, I have had a hard time contacting customer support when needed.

Review Source

Response from Specialized Business Solutions

June 25, 2020

Kevin- please feel free to contact me directly regarding you issue with our customer support. 866.469.8050 Nik von Gundell

JF

Jennifer F.  
IT Administrator  
Retail  
Used the software for: 2+ years

### "Archaic software"

February 18, 2020

1.0

Overall we are disappointed with this software. It needs major updating and a cloud option would be ideal. We are not able to run insightful reports through it nor are we able to clear out inventory on our own. Again we have to always call the rep to come out. Very disappointing software.

Pros

We like that we can manually input the item for sale at time of purchase. We are a antique consignment store and have millions of items in our store with over 50 vendors.

Cons

Very difficult to work within and not user friendly. It is also very difficult to troubleshoot any issues with the software ourselves and are held hostage by the local distributor/rep that has to come out and "fix" the issue, which always means we incur a trip charge.

Reason for choosing Keystroke POS Software

It was chosen years before myself and manager joined the company and we will be looking for alternatives for future use for our business.

Review Source

Response from Specialized Business Solutions

February 20, 2020

Jennifer, I am unable to find a Keystroke Software license for Molak Corporation in our system. Does your store/business go by a different DBA/name?

BK

Brett K.  
Manager  
Retail  
Used the software for: 2+ years

### "It's out dated , customer service is horrible, reporting is like working with an 90's machine."

August 14, 2018

3.0

Pros

It's stable but other than that I would not recommend this product to any of my peers.

Cons

Customer support usually are not really helpful with a sense of your are bothering me tone. The reporting is so hard to use, I've worked for small mom and pop to corporate retailers and this by far one of the hardest to use. Doing returns is clumsy , the inventory is not always 100% the system sometimes does not take it out of the system. I noticed it and started monitoring it and it's amazing that for some reason it's sometime does not take out the quantity. I've talked to the owner and we may of found a new POS, but Keystroke will not let us access the database so we are spending extra money to have another POS tech support help us export all the info we need. Crazy. Stay away from this company, we've been in stuck using this and it's a daily frustration. It does not integrate to anything that is on the market .

Review Source

AP

Amanda P.  
Office Manager  
Wholesale  
Used the software for: 2+ years

### "Hands down best for reporting and inventory tracking"

January 18, 2020

5.0

Pros

If you are in need of super customized reports, this is the software to go with.

Cons

Some things you will absolutely need a dealer to help you with. It's also very plain, but pretty shouldn't be a factor when you are trying to run a business.

Review Source

GR

Gabriela R.  
ACCOUNTS PAYABLE  
  
Used the software for: 2+ years

### "Easy to use, fast and reliable"

April 4, 2018

4.0

practical sales management and inventory control

Pros

need minimal employee training, easy to use for sales , quotes , customer reports, inventory,Instant access to complete transaction history for customers.

Cons

There isn't much I can complain about just need more training because there is a lot of features that can help my job run smother

Review Source

BB

Beth B.  
HR Coordinator  
Retail  
Used the software for: 6-12 months

### "KeyStroke"

November 14, 2018

4.0

The benefit of having inventory at your finger tips was nicest part of this system.

Pros

That it tracked your inventory at the same time as your sales. Made doing yearly inventory way easier.

Cons

It is very time consuming to have to go into the inventory part of the system to put in an item while trying to do a sale if the item was not already in inventory. Was easier to just sell the item and then go back later and put it in. Of course you then were selling an item that you technically didn't have!

Review Source

Response from Specialized Business Solutions

January 20, 2020

Beth- Items may be added to the Inventory data base from both Sales Manager and Purchase Manager by pressing the \[Ins\] key from the Item Lookup List. Please give us a call for further details.

RR

Ramzy R.  
Vp  
Tobacco  
Used the software for: 2+ years

### "Keystroke is a great product "

January 5, 2017

4.0

So we've been using keystroke for over 6 years now and we are satisfied with the ease of use and functionality.

Pros

Ease of use

Cons

Some inventory separating capability features are not available.

Review Source

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