# AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AlayaCare Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery.“ October 9, 2025 HL Hari L Finance ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment.“ October 9, 2025 ZK Zach K System AdministratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work.“ September 30, 2025 MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs.“ October 9, 2025 SF Susan F Clinical LeaderHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed“ August 12, 2024 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform.“ December 19, 2024 VS Victoria S General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms.“ June 30, 2025 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all.“ December 19, 2024 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jalonda R. Caregiver Hospital & Health Care Used the software for: Less than 6 months ### "Home Health Duties& Scheduling made easy" April 6, 2021 5.0 My overall experience with Alayacare has been a great one, it is a big reason why I chose to apply and become a team member of Bayada Home Health Pros What I like most about AlayaCare is the ease of choosing shifts and the duties listed for each client for each home health aide. Cons I have not used the software long enough to have any dislikes, I'm still in a trial period. I do recommend it for any Home Health agency to train their employees on picking shifts and knowing their duties at each client's house. Review Source KH Kerry H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Great service" April 11, 2025 4.0 Exceptional level of service and professionalism from our Account Manager and Customer Success Director Pros User friendly interface. Constantly adapting and developing an improved platform. Cons Inability to change some 'headings' that may have a different definition in various locations. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was being phased out and would no longer be supported. Review Source GS Griffin S. Quality Assurance Specialist Hospital & Health Care Used the software for: 1-2 years ### "AlayaCare Retrospective" December 19, 2024 3.0 Fair, there are/were some very strange UI issues early on that I have never seen on a platform this size and otherwise fairly modern (at least compared to the decrepit EMR or CRM software that I am used to). These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform. From a UI side, even though there were workarounds, this is an issue that I know is fairly trivial to fix (making sure search items are being read as strings instead of plaintext). The strong reporting tools are very useful for my role, and while I do wish they were streamlined, I know that direct integration with SQL is preferable to the systems I'm used to using. Pros strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. Cons SQL reporting needs clearer links to form context fields (in name), there are many pieces of data you can pull from a client/employee profile that would not be immediately evident from the profile, which is good, but there should be clearer indications that those abilities exist. Reduce redundant language in DE 2.0 that would pull multiple results if you are looking to make a report with (for example) client contact information. There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all. Switched from [WellSky Scheduling](https://www.capterra.com/p/200120/AppointmentsEverywhere/) I did not make this decision but my understanding is that the per-client/employee maintenance costs for our former program were exorbitant in comparison to it's unique market benefits. Review Source WS Whitney S. Medicaid Specialist Hospital & Health Care Used the software for: 1-2 years ### "Medicaid Specialist" April 11, 2025 5.0 its been great, support has been helpful. Pros The ever changing evolving platform, the way the company keeps up with the needs and wants of customers. Cons change management associated with the ever changing evolving platform Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) the previous system we were with had a breech on 1/2024 Review Source SG Steve G. Director of Social Media and Communications Health, Wellness and Fitness Used the software for: Less than 6 months ### "Just did a soft launch and loving it." October 9, 2025 5.0 Wonderful, and hopeful for what the future holds. I will be working to learn a little bit of everything in order to be a resource and backup help should our team require it. Being efficient in the basics will be my near future goal. Pros I love how, it is continually improving and keeping tabs on needs and changes within the industry itself. Cons Nothing really, if I had questions, out Alayacare assistant helps wonderfully, or will get us answers if she can’t. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) One information stop. We need to streamline our various systems. Review Source VF Valerie F. Director of AR Hospital & Health Care Used the software for: 2+ years ### "A system worth the investment" December 19, 2024 5.0 The good far outweighs the bad. Love AlayaCare! Pros The customization capability to our business. They also have alot of partnerships that enable to us streamline our business. Cons The follow through with training sessions regarding getting slide decks and follow up questions answered. Emailed several times with no luck. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AlayaCare Ability to customize AC compared to other vendors Switched from [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Product comparison could not even compete Review Source DH Denise H. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good Scheduling Software" December 19, 2024 4.0 Overall good experience, but have had a # of growing pains switching from Procura to AlayaCare. However, \[sensitive content hidden\] has been great as well as \[sensitive content hidden\]. Pros ++ possibilities for forms, still lots to learn which I'm hoping will lead to more efficiencies Cons Having to refresh after making changes on a schedule. This becomes 'old fast' when do several schedule changes. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) AlayaCare bought company and wasn't upgrading Procura. Review Source KB Kelli B. Manager of Community Support Services Hospital & Health Care Used the software for: 2+ years ### "Manager of Community Support Services" October 15, 2025 4.0 Positive experience. What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions. Pros I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. Cons Frequent updates and system enhancements are important but sometimes these updates result in unexpected glitches or disruptions in functionality. This can create temporary challenges for both staff and clients, especially when the issues impact critical workflows. Review Source rW rachelle W. Integrated Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "User Feedback" October 9, 2025 5.0 Fair still a lot to discover.permissions system can sometimes be restrictive. Getting that sorted early prevents friction later. Pros Ease of use of the scheduling features. Intuitive the platform is, especially for making schedules, viewing client profiles, and coordinating tasks. Cons Can't include images in notes only attachments.instability, app crashes, or problems when using the app offline Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Discontinuance of product industry wide. Review Source SF Stacy F. Senior Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great job Alayacare! " September 30, 2025 5.0 While I truly love the scheduling aspects I would like to see more features to allow for alerts or notifications for nurses to see when they clock in to a visit. Pros I really enjoy utilizing the scheduling features and being able to customize services taylored to the needs of our business. Cons I feel that reports should be updated in real time. It’s a struggle to have to wait the 2 hrs for a report to be accurate. Review Source DD Dhara D. Director of Digital Solutions Hospital & Health Care Used the software for: Less than 6 months ### "Alayacare review - new site " October 9, 2025 4.0 Pros During the demo and training, we see that this system is easy to navigate, user friendly and will increase efficiency for our providers and caregivers. Cons Still going through implementation so will Learn more about it once we have it rolled out. It will be going live in Jan 2026. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Looking to switch to better system to increase efficiencies. Review Source QW Qian W. program worker Hospital & Health Care Used the software for: 1-2 years ### "good product, easy to use" December 19, 2024 5.0 good product, easy to use and manage the cares Pros easy to use for the staff management and schedule Cons we need to print the route sheet separately. Switched from [CIMS](https://www.capterra.com/p/134099/CIMS/) the switch decision made by the management team Review Source AT Allison T. Care manager Hospital & Health Care Used the software for: 1-2 years ### "My experience with AlayaCare" August 9, 2024 4.0 Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come Pros I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read. Cons Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) We had a lot of struggles with someone properly, teaching us how to use all the features, support with them was even a bigger mess. Review Source SI Sarah I. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Pros outweigh the cons " August 9, 2024 4.0 Overall, it has been a positive experience and I would use this platform again. Pros Easy to use, very responsive support team Cons A lot of glitching in the system, not as many features as before Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing AlayaCare We heard good feedback on the product and wanted to test it. Review Source VR Verified Reviewer Director of Implentation Hospital & Health Care Used the software for: 1-2 years ### "Great app and great company to work with" August 11, 2025 4.0 works great most of the time and does everything our organization needs for it to do and in certain areas even more. Pros Alot of great features to offer. We have so many things that we do inside of alayacare, and helps our organization run smoothly. Cons Very complex and can sometimes be confusing how complex it is. Sometimes when an issue arises, it can be something so small that breaks alot of workflows. Review Source DW Darci W. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "From Paperwork to People: AlayaCare Shifts the Focus" April 11, 2025 5.0 AlayaCare has significantly reduced the amount of admin time we spend on day-to-day tasks. The platform offers a wide range of features that we’ve been able to tailor to fit our organization’s unique needs. Pros Ease of scheduling Family Portal Circle of Care Improved clock-in and out features Improved care team documentation Cons Add-on costs for all of the features that are the most valuable. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) AlayaCare gave us more of what we needed Review Source DS Diane S. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Highly recommend" April 11, 2025 5.0 Great company - proactive ; Very Supportive. Latest tech initiatives. Pros DE reports / scheduling adaptabilities and accuracy. Client profile and all information you can capture and relay to employees. Seamless work transitions for field staff. Cons Not sure what to say , no negatives to report. Review Source BM Bianca M. PAYROLL MANAGER, ACCOUNTS PAYABLE SPECIALIST Health, Wellness and Fitness Used the software for: 1-2 years ### "Alayacare Review" April 11, 2025 4.0 Overall, Alayacare is a big help to me as it helps me keep track of the invoices I have sent and also prevents me from double-billing visits. Pros I like the efficiency and the organization of Alayacare and now it is broken down into sections, that it is User-friendly, and compiles all patient information in one place. Cons Sometimes the nurse experiences glitches in the app while filling out their forms and the note is unable to be recovered in the failed uploads section, causing the nurse to do double work. Review Source TV Tram V. Financial Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined and Efficient Solution for Home Health Management" December 19, 2024 5.0 Pros Data Exploration 2.0: able to track clients/employees/services info. Scheduling, billing, and payroll are integrated and easy to use. The user-friendly interface ensures that staff can navigate through the system without much training or difficulty. Cons Less focused on employees side than customers. Lag or Delays: The platform may experience occasional delays when loading pages, especially when dealing with large datasets or complex reports. Review Source DD Diana D. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "AlayaCare Provides the very Best Nursing Documentation Format" December 19, 2024 5.0 Best ever Nursing documentation system. Our company used pen and paper until we transitions to AlayaCare. Nurses were required to scan and attach all visit notes into our EMR system. So excited that those days are gone. Pros Easy format for nursing and scheduling to assure guidelines are met with local accrediting corporation. Cons ability to add medication profile to Plan of Treatment when faxed to MD Review Source SP Stacey P. Director Hospital & Health Care Used the software for: Less than 6 months ### "Love Alaya " December 20, 2024 4.0 Love it! Would recommend based on what I’ve learned so far Pros Documenting with the app is going to be the best part for my nurses Cons Creating roles …very difficult to do on one’s own Review Source KS Katie S. Director of Quality and Process Improvement Hospital & Health Care Used the software for: 2+ years ### "A Versatile and Evolving Solution for Healthcare Management" August 9, 2024 4.0 We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes. Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth, the experience has been invaluable, and our partnership has strengthened as a result. Today, we find ourselves in a much better place, with things improving significantly and our collaboration thriving. It's rewarding to see how far we've come, and we're excited about the future possibilities. Pros What we appreciate most about AlayaCare is the extensive range of options it offers for managing a healthcare business, along with its continuous growth and innovation. This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the industry. Cons One of the challenges we've observed is that they often move on to developing new tools and offerings before perfecting the existing ones. While innovation is important, it sometimes feels like the potential of the older offerings is overlooked. These tools have a lot of value and could greatly benefit from further refinement and enhancements. It would be encouraging to see more focus on improving what’s already in place, ensuring that the foundational aspects of the system are as strong and effective as possible before expanding into new areas. Review Source CA Carson A. IT Assistant Hospital & Health Care Used the software for: 6-12 months ### "Overall a Good System" August 14, 2024 4.0 The overall feel is very nice for staff and once you have your workflows figured out it is fairly user friendly. Pros AlayaCare Data Explorer is one of the best tools it has. The ability to make custom dashboards and reports are a huge benefit. We purchased the extra tool called AlayaCare connector and it also has saved us on a lot of work with being able to automate certain tasks. Cons Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we give them a different role type it is too much access. Review Source AJ Alexandria J. Client Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "User friendly program with schedulers in mind. " August 12, 2024 4.0 My overall experience is relatively positive. There is room for some improvement however. Pros Very user friendly and very easy to learn. Cons While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy. Review Source SA Susan A. VP Corporate Services and Support Hospital & Health Care Used the software for: 2+ years ### "Growth and development. Congratulations!" August 11, 2024 5.0 Very good. We have been a user since 2016/17 and seen AC grow significantly in this period. Staff are very appraochable and engaged. We have naturally observed improvements along with losses during the 7+ years. Any losses can mostly be attributed to the growth in the industry. Congratulations for that! Pros Simple to use for scheduling of staff and client services Great to be able to use the system for assessments e.g. interRAI CHA Cons The software is utilized by many different sectors. it would be most ideal if the packages were customizable to the sector. Some reports and data still needs to be obtained through other means e.g. manual Review Source Similar Products Featured ## Related categories [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.