# AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AlayaCare Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews VS Victoria S General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms.“ June 30, 2025 HL Hari L Finance ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment.“ October 9, 2025 MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery.“ October 9, 2025 MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs.“ October 9, 2025 ZK Zach K System AdministratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work.“ September 30, 2025 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform.“ December 19, 2024 SF Susan F Clinical LeaderHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed“ August 12, 2024 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all.“ December 19, 2024 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jalonda R. Caregiver Hospital & Health Care Used the software for: Less than 6 months ### "Home Health Duties& Scheduling made easy" April 6, 2021 5.0 My overall experience with Alayacare has been a great one, it is a big reason why I chose to apply and become a team member of Bayada Home Health Pros What I like most about AlayaCare is the ease of choosing shifts and the duties listed for each client for each home health aide. Cons I have not used the software long enough to have any dislikes, I'm still in a trial period. I do recommend it for any Home Health agency to train their employees on picking shifts and knowing their duties at each client's house. Review Source KH Kerry H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Great service" April 11, 2025 4.0 Exceptional level of service and professionalism from our Account Manager and Customer Success Director Pros User friendly interface. Constantly adapting and developing an improved platform. Cons Inability to change some 'headings' that may have a different definition in various locations. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was being phased out and would no longer be supported. Review Source GS Griffin S. Quality Assurance Specialist Hospital & Health Care Used the software for: 1-2 years ### "AlayaCare Retrospective" December 19, 2024 3.0 Fair, there are/were some very strange UI issues early on that I have never seen on a platform this size and otherwise fairly modern (at least compared to the decrepit EMR or CRM software that I am used to). These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform. From a UI side, even though there were workarounds, this is an issue that I know is fairly trivial to fix (making sure search items are being read as strings instead of plaintext). The strong reporting tools are very useful for my role, and while I do wish they were streamlined, I know that direct integration with SQL is preferable to the systems I'm used to using. Pros strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. Cons SQL reporting needs clearer links to form context fields (in name), there are many pieces of data you can pull from a client/employee profile that would not be immediately evident from the profile, which is good, but there should be clearer indications that those abilities exist. Reduce redundant language in DE 2.0 that would pull multiple results if you are looking to make a report with (for example) client contact information. There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all. Switched from [WellSky Scheduling](https://www.capterra.com/p/200120/AppointmentsEverywhere/) I did not make this decision but my understanding is that the per-client/employee maintenance costs for our former program were exorbitant in comparison to it's unique market benefits. Review Source WS Whitney S. Medicaid Specialist Hospital & Health Care Used the software for: 1-2 years ### "Medicaid Specialist" April 11, 2025 5.0 its been great, support has been helpful. Pros The ever changing evolving platform, the way the company keeps up with the needs and wants of customers. Cons change management associated with the ever changing evolving platform Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) the previous system we were with had a breech on 1/2024 Review Source VF Valerie F. Director of AR Hospital & Health Care Used the software for: 2+ years ### "A system worth the investment" December 19, 2024 5.0 The good far outweighs the bad. Love AlayaCare! Pros The customization capability to our business. They also have alot of partnerships that enable to us streamline our business. Cons The follow through with training sessions regarding getting slide decks and follow up questions answered. Emailed several times with no luck. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AlayaCare Ability to customize AC compared to other vendors Switched from [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Product comparison could not even compete Review Source SG Steve G. Director of Social Media and Communications Health, Wellness and Fitness Used the software for: Less than 6 months ### "Just did a soft launch and loving it." October 9, 2025 5.0 Wonderful, and hopeful for what the future holds. I will be working to learn a little bit of everything in order to be a resource and backup help should our team require it. Being efficient in the basics will be my near future goal. Pros I love how, it is continually improving and keeping tabs on needs and changes within the industry itself. Cons Nothing really, if I had questions, out Alayacare assistant helps wonderfully, or will get us answers if she can’t. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) One information stop. We need to streamline our various systems. Review Source DH Denise H. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good Scheduling Software" December 19, 2024 4.0 Overall good experience, but have had a # of growing pains switching from Procura to AlayaCare. However, \[sensitive content hidden\] has been great as well as \[sensitive content hidden\]. Pros ++ possibilities for forms, still lots to learn which I'm hoping will lead to more efficiencies Cons Having to refresh after making changes on a schedule. This becomes 'old fast' when do several schedule changes. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) AlayaCare bought company and wasn't upgrading Procura. Review Source KB Kelli B. Manager of Community Support Services Hospital & Health Care Used the software for: 2+ years ### "Manager of Community Support Services" October 15, 2025 4.0 Positive experience. What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions. Pros I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. Cons Frequent updates and system enhancements are important but sometimes these updates result in unexpected glitches or disruptions in functionality. This can create temporary challenges for both staff and clients, especially when the issues impact critical workflows. Review Source VR Verified Reviewer Director of Compliance Health, Wellness and Fitness Used the software for: 2+ years ### "Overall pleased with the environment. " August 11, 2025 4.0 Overall fair, we are currently revamping our entire system with their help to customize branches as we expand. Pros Improved functionality with recent improvements, user friendly reporting through Data Exploration 2.0. Also excited about Layla (new AI) Cons Difficulty receiving assistance through zendesk. We have had several tickets opened that remain open for quite some time with no feedback or follow up. Wish there was a simpler way to track overtime and see a client's first and last date of service accurately. Review Source VR Verified Reviewer Director of Implentation Hospital & Health Care Used the software for: 1-2 years ### "Great app and great company to work with" August 11, 2025 4.0 works great most of the time and does everything our organization needs for it to do and in certain areas even more. Pros Alot of great features to offer. We have so many things that we do inside of alayacare, and helps our organization run smoothly. Cons Very complex and can sometimes be confusing how complex it is. Sometimes when an issue arises, it can be something so small that breaks alot of workflows. Review Source KA Kris A. President Hospital & Health Care Used the software for: 1-2 years ### "Great customer support" December 19, 2024 5.0 Excellent support to work within a platform that meets our needs Pros Excellent support team. To ensure we are always getting the most out of the platform. Cons Forms are only for clients not employees as well. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) HCCSS and Chris compatibility as well as support Review Source QW Qian W. program worker Hospital & Health Care Used the software for: 1-2 years ### "good product, easy to use" December 19, 2024 5.0 good product, easy to use and manage the cares Pros easy to use for the staff management and schedule Cons we need to print the route sheet separately. Switched from [CIMS](https://www.capterra.com/p/134099/CIMS/) the switch decision made by the management team Review Source AT Allison T. Care manager Hospital & Health Care Used the software for: 1-2 years ### "My experience with AlayaCare" August 9, 2024 4.0 Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come Pros I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read. Cons Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) We had a lot of struggles with someone properly, teaching us how to use all the features, support with them was even a bigger mess. Review Source MB Michelle B. Clinical Services Manager Hospital & Health Care Used the software for: 6-12 months ### "A Home Care Rehab Manager's Experience" August 9, 2024 4.0 Overall, AlayaCare has provided a seamless and convenient experience for our staff when it comes to client files and documentation. It allows for a clear method of identifying goals amongst the variety of disciplines, tracking schedules and client visits and generating the necessary reports that are utilized within our operations for quality improvement processes. Additionally, our staff love the feature of instant messaging. This feature gives a safe, confidential method of discussing amongst the care team issues they may be experiencing with a client, the advice they need from a group or specific individual, and any other need for communication they may have. We adopted this feature in February and it has come with great feedback. I would highly recommend AlayaCare to other home care agencies looking for a quick, convenient, and comprehensive take on documentation through a secure system that can be accessed in the office, at home, and on the road. Pros I enjoy the ability to filter and view documentation throughout each of our client files. As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different individuals on the client's file. Cons My least favourite item about AlayaCare is the piece about different prompts - our therapists require inputting into their schedule the visits they are conducting and activity codes to code for payroll. They are not prompted about doing this; thus, many individuals forget, creating a backlog of work for our office administrative staff to go back over to correct. Switched from [GoldCare](https://www.capterra.com/p/248677/GoldCare/) Update systems being used and move towards what is used by the funder Review Source SF Susan F. Clinical Leader Hospital & Health Care Used the software for: 2+ years ### "AC feedback" August 12, 2024 4.0 bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them Pros Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed Cons Wound care module is not set up for simple wound care, medications- too many required fields that may not be applicable for home support workers and their 'assisting with medications' medication list doesn't port into the interventions on client specific careplans Switched from [Procura](https://www.capterra.com/p/124533/Procura/) I believe that we were informed our previous system of Procura was no longer available Review Source SS Suilen S. Service Corrdinator Hospital & Health Care Used the software for: 2+ years ### "Service Coordinator" August 12, 2024 5.0 I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly. I like the feature of DE 2.0 for data to share to the team. Pros I like that it is easy to use and fairly straight forward. Cons I wish there is a button that allows us to click multiple days to schedule. Yes it odes allow it but if we need to make changes for one day sue to sick calls or client cancellation, it does not work. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) I sued Procura when I first started at Home Care Agency at Classic. Since then the company have decided ro make the move to ALayacare. From the user perspective such as myself I really like the way how easy it is to use. Review Source SI Sarah I. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Pros outweigh the cons " August 9, 2024 4.0 Overall, it has been a positive experience and I would use this platform again. Pros Easy to use, very responsive support team Cons A lot of glitching in the system, not as many features as before Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing AlayaCare We heard good feedback on the product and wanted to test it. Review Source DD Danielle D. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Service coordinator" August 12, 2024 4.0 Easy and user friendly - good experience since transitioning from Procura. Pros Online and live updates of schedules and user friendly, easy to train on. Cons That I cannot schedule multiple visits in a day on the scheduling platform. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Live online program rather than an application that is not online. Review Source GN Grishma N. CEO Hospital & Health Care Used the software for: 1-2 years ### "User friendly system" September 30, 2025 5.0 Using the system for about 1yr now. Found it intuitive and easy. The employees and clients tabs are super useful. Pros The educational content. Looking forward to new AI features, monthly calendar and tri-cycle releases. Cons Seating was little uncomfortable. It would be good to have theater type seating so view is not blocked. Review Source DW Darci W. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "From Paperwork to People: AlayaCare Shifts the Focus" April 11, 2025 5.0 AlayaCare has significantly reduced the amount of admin time we spend on day-to-day tasks. The platform offers a wide range of features that we’ve been able to tailor to fit our organization’s unique needs. Pros Ease of scheduling Family Portal Circle of Care Improved clock-in and out features Improved care team documentation Cons Add-on costs for all of the features that are the most valuable. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) AlayaCare gave us more of what we needed Review Source KD Katherine D. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Operations Manager " December 19, 2024 4.0 Our experience with Alayacare has improved significantly in recent times. The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has made a noticeable difference. While some functionalities still require enhancement, the platform's commitment to ongoing improvements and meeting the needs of its community is encouraging. We look forward to seeing continued progress. Pros Having access to individualized support. Cons Employee/client/facility scheduling. Visit verification requires improvements. Review Source VS Victoria S. General Manager Hospitality Used the software for: 1-2 years ### "Keeps our care team informed all the time" June 30, 2025 5.0 AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms. Pros AlayaCare actually makes everyday work a lot easier, whether it is verifying visits or right payroll. Real time update and easy tracking of the activities of the clients enable me to make decisions with ease. Cons Setting up custom forms can be a bit more detailed than I thought. An organized package to complete that work is necessary to populate complex documentation templates. Review Source HL Hari L. Finance Manager Hospital & Health Care Used the software for: 1-2 years ### "Manager Financial Reporting" October 9, 2025 5.0 I have been using since last 3 years. I find it is much easier and timely improvement in product and functionality. Pros Periodic Billing in accounting group. Its seamless experience for financial management in the accounting. Cons In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment. Review Source DD Diana D. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "AlayaCare Provides the very Best Nursing Documentation Format" December 19, 2024 5.0 Best ever Nursing documentation system. Our company used pen and paper until we transitions to AlayaCare. Nurses were required to scan and attach all visit notes into our EMR system. So excited that those days are gone. Pros Easy format for nursing and scheduling to assure guidelines are met with local accrediting corporation. Cons ability to add medication profile to Plan of Treatment when faxed to MD Review Source CA Carson A. IT Assistant Hospital & Health Care Used the software for: 6-12 months ### "Overall a Good System" August 14, 2024 4.0 The overall feel is very nice for staff and once you have your workflows figured out it is fairly user friendly. Pros AlayaCare Data Explorer is one of the best tools it has. The ability to make custom dashboards and reports are a huge benefit. We purchased the extra tool called AlayaCare connector and it also has saved us on a lot of work with being able to automate certain tasks. Cons Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we give them a different role type it is too much access. 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