# AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AlayaCare Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery.“ October 9, 2025 HL Hari L Finance ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment.“ October 9, 2025 VS Victoria S General ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms.“ June 30, 2025 MB Mehwish B CEOExecutive Office, 2 - 10 employeesUsed the software for: I used a free trial. “Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs.“ October 9, 2025 KB Kelli B Manager of Community Support ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions.“ October 15, 2025 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform.“ December 19, 2024 ZK Zach K System AdministratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work.“ September 30, 2025 GS Griffin S Quality Assurance SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all.“ December 19, 2024 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jalonda R. Caregiver Hospital & Health Care Used the software for: Less than 6 months ### "Home Health Duties& Scheduling made easy" April 6, 2021 5.0 My overall experience with Alayacare has been a great one, it is a big reason why I chose to apply and become a team member of Bayada Home Health Pros What I like most about AlayaCare is the ease of choosing shifts and the duties listed for each client for each home health aide. Cons I have not used the software long enough to have any dislikes, I'm still in a trial period. I do recommend it for any Home Health agency to train their employees on picking shifts and knowing their duties at each client's house. Review Source KH Kerry H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Great service" April 11, 2025 4.0 Exceptional level of service and professionalism from our Account Manager and Customer Success Director Pros User friendly interface. Constantly adapting and developing an improved platform. Cons Inability to change some 'headings' that may have a different definition in various locations. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Procura was being phased out and would no longer be supported. Review Source GS Griffin S. Quality Assurance Specialist Hospital & Health Care Used the software for: 1-2 years ### "AlayaCare Retrospective" December 19, 2024 3.0 Fair, there are/were some very strange UI issues early on that I have never seen on a platform this size and otherwise fairly modern (at least compared to the decrepit EMR or CRM software that I am used to). These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform. From a UI side, even though there were workarounds, this is an issue that I know is fairly trivial to fix (making sure search items are being read as strings instead of plaintext). The strong reporting tools are very useful for my role, and while I do wish they were streamlined, I know that direct integration with SQL is preferable to the systems I'm used to using. Pros strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. Cons SQL reporting needs clearer links to form context fields (in name), there are many pieces of data you can pull from a client/employee profile that would not be immediately evident from the profile, which is good, but there should be clearer indications that those abilities exist. Reduce redundant language in DE 2.0 that would pull multiple results if you are looking to make a report with (for example) client contact information. There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all. Switched from [WellSky Scheduling](https://www.capterra.com/p/200120/AppointmentsEverywhere/) I did not make this decision but my understanding is that the per-client/employee maintenance costs for our former program were exorbitant in comparison to it's unique market benefits. Review Source WS Whitney S. Medicaid Specialist Hospital & Health Care Used the software for: 1-2 years ### "Medicaid Specialist" April 11, 2025 5.0 its been great, support has been helpful. Pros The ever changing evolving platform, the way the company keeps up with the needs and wants of customers. Cons change management associated with the ever changing evolving platform Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) the previous system we were with had a breech on 1/2024 Review Source VF Valerie F. Director of AR Hospital & Health Care Used the software for: 2+ years ### "A system worth the investment" December 19, 2024 5.0 The good far outweighs the bad. Love AlayaCare! Pros The customization capability to our business. They also have alot of partnerships that enable to us streamline our business. Cons The follow through with training sessions regarding getting slide decks and follow up questions answered. Emailed several times with no luck. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AlayaCare Ability to customize AC compared to other vendors Switched from [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Product comparison could not even compete Review Source DH Denise H. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good Scheduling Software" December 19, 2024 4.0 Overall good experience, but have had a # of growing pains switching from Procura to AlayaCare. However, \[sensitive content hidden\] has been great as well as \[sensitive content hidden\]. Pros ++ possibilities for forms, still lots to learn which I'm hoping will lead to more efficiencies Cons Having to refresh after making changes on a schedule. This becomes 'old fast' when do several schedule changes. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) AlayaCare bought company and wasn't upgrading Procura. Review Source SG Steve G. Director of Social Media and Communications Health, Wellness and Fitness Used the software for: Less than 6 months ### "Just did a soft launch and loving it." October 9, 2025 5.0 Wonderful, and hopeful for what the future holds. I will be working to learn a little bit of everything in order to be a resource and backup help should our team require it. Being efficient in the basics will be my near future goal. Pros I love how, it is continually improving and keeping tabs on needs and changes within the industry itself. Cons Nothing really, if I had questions, out Alayacare assistant helps wonderfully, or will get us answers if she can’t. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) One information stop. We need to streamline our various systems. Review Source CD Corrie D. Clinical Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "AlayaCare Review" December 19, 2024 4.0 My experience has been moderate. The support staff has been wonderful, however they also don't know the workflows of a children's treatment centre and so there has been a LOT of rework and stress Pros I like the ease of using the interface, and that multiple windows can be open. Cons I have really struggled as a Children's treatment Centre because the software is not designed for our usage. We have had to re-invent entire workflows to fit within this model, rather than having the software work for us in the most efficient way. Switched from [GoldCare](https://www.capterra.com/p/248677/GoldCare/) License ran out and all provincial children's treatment centres moved to this platform Review Source VR Verified Reviewer Director of Compliance Health, Wellness and Fitness Used the software for: 2+ years ### "Overall pleased with the environment. " August 11, 2025 4.0 Overall fair, we are currently revamping our entire system with their help to customize branches as we expand. Pros Improved functionality with recent improvements, user friendly reporting through Data Exploration 2.0. Also excited about Layla (new AI) Cons Difficulty receiving assistance through zendesk. We have had several tickets opened that remain open for quite some time with no feedback or follow up. Wish there was a simpler way to track overtime and see a client's first and last date of service accurately. Review Source VR Verified Reviewer Director of Implentation Hospital & Health Care Used the software for: 1-2 years ### "Great app and great company to work with" August 11, 2025 4.0 works great most of the time and does everything our organization needs for it to do and in certain areas even more. Pros Alot of great features to offer. We have so many things that we do inside of alayacare, and helps our organization run smoothly. Cons Very complex and can sometimes be confusing how complex it is. Sometimes when an issue arises, it can be something so small that breaks alot of workflows. Review Source KA Kris A. President Hospital & Health Care Used the software for: 1-2 years ### "Great customer support" December 19, 2024 5.0 Excellent support to work within a platform that meets our needs Pros Excellent support team. To ensure we are always getting the most out of the platform. Cons Forms are only for clients not employees as well. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) HCCSS and Chris compatibility as well as support Review Source QW Qian W. program worker Hospital & Health Care Used the software for: 1-2 years ### "good product, easy to use" December 19, 2024 5.0 good product, easy to use and manage the cares Pros easy to use for the staff management and schedule Cons we need to print the route sheet separately. Switched from [CIMS](https://www.capterra.com/p/134099/CIMS/) the switch decision made by the management team Review Source PR Peter R. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Everhome Healthcare product review." August 13, 2024 5.0 Excellent. Interfaces are very intuitive and availability of data through reports is very accessible. Pros Very flexible platform. Interfaces are very intuitive and availability of data through reports is very accessible. Cons Billing and payroll. Regarding payroll: payrate variation by client is not accommodated. Regarding billing: Billing detail is inadequate. Regarding both billing and payroll, export to QB is required for accounting purposes Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing AlayaCare Integration of Home Health and Home Care. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) Former product did not accommodate home health, only accommodated home care. Review Source MB Michelle B. Clinical Services Manager Hospital & Health Care Used the software for: 6-12 months ### "A Home Care Rehab Manager's Experience" August 9, 2024 4.0 Overall, AlayaCare has provided a seamless and convenient experience for our staff when it comes to client files and documentation. It allows for a clear method of identifying goals amongst the variety of disciplines, tracking schedules and client visits and generating the necessary reports that are utilized within our operations for quality improvement processes. Additionally, our staff love the feature of instant messaging. This feature gives a safe, confidential method of discussing amongst the care team issues they may be experiencing with a client, the advice they need from a group or specific individual, and any other need for communication they may have. We adopted this feature in February and it has come with great feedback. I would highly recommend AlayaCare to other home care agencies looking for a quick, convenient, and comprehensive take on documentation through a secure system that can be accessed in the office, at home, and on the road. Pros I enjoy the ability to filter and view documentation throughout each of our client files. As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different individuals on the client's file. Cons My least favourite item about AlayaCare is the piece about different prompts - our therapists require inputting into their schedule the visits they are conducting and activity codes to code for payroll. They are not prompted about doing this; thus, many individuals forget, creating a backlog of work for our office administrative staff to go back over to correct. Switched from [GoldCare](https://www.capterra.com/p/248677/GoldCare/) Update systems being used and move towards what is used by the funder Review Source DD Dhara D. Director of Digital Solutions Hospital & Health Care Used the software for: Less than 6 months ### "Alayacare review - new site " October 9, 2025 4.0 Pros During the demo and training, we see that this system is easy to navigate, user friendly and will increase efficiency for our providers and caregivers. Cons Still going through implementation so will Learn more about it once we have it rolled out. It will be going live in Jan 2026. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Looking to switch to better system to increase efficiencies. Review Source DD Danielle D. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Service coordinator" August 12, 2024 4.0 Easy and user friendly - good experience since transitioning from Procura. Pros Online and live updates of schedules and user friendly, easy to train on. Cons That I cannot schedule multiple visits in a day on the scheduling platform. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Live online program rather than an application that is not online. Review Source JM Joanne M. interRAI Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great overall experience" August 12, 2024 4.0 Great! The ability to document in the client's home has made my day more efficient. Pros Easy access to a shared chart by all Team Members Cons The Alayacare form ie Medical History form. Inability to send Tasks to multiple employees Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they should have to Review Source MB Mehwish B. CEO Executive Office Used the software for: I used a free trial ### "AlayaCare is efficient, easy to use, and helps us manage care, staff, and scheduling smoothly." October 9, 2025 5.0 Our experience with AlayaCare has been excellent. It helps us manage scheduling, documentation, and client care efficiently while ensuring compliance and quality service delivery. Pros I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well organized and efficient. Cons Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs. Review Source MP Matthew P. Director Implementation Hospital & Health Care Used the software for: 2+ years ### "AlayaCare And Ultima Home Care." April 11, 2025 4.0 Ultima Home Care loves working with AlayaCare and Team. As iur comonay grows we are reaching more and more with what Alayacare products and how it will benefit and stream line our operations and processes. I.e. Visit Optimizer and Notables. Pros The maneuverability to easily navigate through AlayaCare. Cons There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs. I.e. password changes and why getting signed out after just signing in about ten minutes ago. Review Source KR Katrina R. Systems, Process, and Integration Specialist Hospital & Health Care Used the software for: 2+ years ### "Alayacare Review!" April 11, 2025 4.0 Great - been using it for over 3 years and one of your biggest supporters! Continuing to bring it up at our OHT in hopes to have more partners join. Pros What I like most about AlayaCare are the Notable and Patient Risk Dashboard features. These tools significantly enhance the ability to manage client care and improve outcomes. Cons Connector has been quite difficult to manage and learn, would love more support articles on navigating the platform. Review Source MVA Maria Victoria A. Care Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Alaya care.." October 9, 2025 5.0 Great. The staff could easily complete their documentations. It is accessible. The app maximized care time. Pros You could navigate the app easily. It is very accessible to the staff. I like the idea of AI giving the health care staff a relief with documentations. Cons Could not think of any. The experience so far is amazing. Creating careplans are quite easy. I would really like the AI assistance in documentations. Review Source TV Tram V. Financial Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined and Efficient Solution for Home Health Management" December 19, 2024 5.0 Pros Data Exploration 2.0: able to track clients/employees/services info. Scheduling, billing, and payroll are integrated and easy to use. The user-friendly interface ensures that staff can navigate through the system without much training or difficulty. Cons Less focused on employees side than customers. Lag or Delays: The platform may experience occasional delays when loading pages, especially when dealing with large datasets or complex reports. Review Source DD Diana D. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "AlayaCare Provides the very Best Nursing Documentation Format" December 19, 2024 5.0 Best ever Nursing documentation system. Our company used pen and paper until we transitions to AlayaCare. Nurses were required to scan and attach all visit notes into our EMR system. So excited that those days are gone. Pros Easy format for nursing and scheduling to assure guidelines are met with local accrediting corporation. Cons ability to add medication profile to Plan of Treatment when faxed to MD Review Source AJ Alexandria J. Client Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "User friendly program with schedulers in mind. " August 12, 2024 4.0 My overall experience is relatively positive. There is room for some improvement however. Pros Very user friendly and very easy to learn. Cons While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy. Review Source DM Douglas M. Application Support Specialist Hospital & Health Care Used the software for: 1-2 years ### "A valuable partner." August 11, 2024 5.0 I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team. Pros Their user usability is commendable for its simplicity and user-friendliness. Cons A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release. 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