# Page 2 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147424/AlayaCare/reviews

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AlayaCare

4.1 (188)

[View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AlayaCare

## Showing most helpful reviews

Showing 26-50 of 188 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Wendi S.  
Operations Manager  
Individual & Family Services  
Used the software for: 2+ years

### "Four Years with AlayaCare"

August 11, 2025

4.0

We have been with AlayaCare for four years. The implementation training was very thorough, and the learning curve was minimal. There have been some bumps in the road, however, our account manager and customer support are extremely responsive and help us to find solutions that work for our company.

Pros

The thing I like most about AlayaCare is its ease of use. Client/patient management is detailed and thorough. Scheduling is easy and intuitive. The customer support is outstanding! Our account manager is fantastic and very responsive.

Cons

Data Exploration and the reporting functions are very challenging. AlayaCare has recognized that and has made improvements over the last two years.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Pricing was the main reason we switched. AlayaCare was a much better value. We received more in the AlayaCare "basic" platform than in WellSky.

Review Source

ZK

Zach K.  
System Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great and innovative platform"

September 30, 2025

4.0

Overall we enjoy using alayacare and it's advanced suite of technologies. The little struggles we have can be worked around. We are excited for all the new features.

Pros

Alayaconnector and Data Exploration. These 2 tools greatly enhance our productivity and insight to our care. Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work.

Cons

Time to implement features or suggestions. Features do not work right out of the box. We have had struggles with new features rollouts that are difficult to test with in staging/UAT. As well as parts of the features are broken in live.

Switched from

[MediSked Connect](https://www.capterra.com/p/43481/MediSked/)

EVV compliance. Medisked couldn't meet our EVV compliance.

Review Source

rW

rachelle W.  
Integrated Service Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "User Feedback"

October 9, 2025

5.0

Fair still a lot to discover.permissions system can sometimes be restrictive. Getting that sorted early prevents friction later.

Pros

Ease of use of the scheduling features. Intuitive the platform is, especially for making schedules, viewing client profiles, and coordinating tasks.

Cons

Can't include images in notes only attachments.instability, app crashes, or problems when using the app offline

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

Discontinuance of product industry wide.

Review Source

KB

Kelli B.  
Manager of Community Support Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Manager of Community Support Services"

October 15, 2025

4.0

Positive experience. What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions.

Pros

I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose.

Cons

Frequent updates and system enhancements are important but sometimes these updates result in unexpected glitches or disruptions in functionality. This can create temporary challenges for both staff and clients, especially when the issues impact critical workflows.

Review Source

LH

Leigh H.  
IT Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "On the right track"

April 11, 2025

3.0

AlayaCare is appealing to the eyes. Customer care (zendesk) is a great resource. AlayaCare has come along way in the past few years and continues to improve the applications.

Pros

AlayaCare is on the right track will be an overall great program. Still have some work to do

Cons

inconsistencies with all pages. Some pages have +1 (dates) for filters others do not some have example 1.5 hrs while others have 1:30 just not consistent. Some of the logic behind development doesn't make sense while working with simple pages

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

it was said at the time Procura was being dissolved. AC purchased Procura so we went with AC hoping it would be better.

Review Source

AF

Andrew F.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Switch to Alayacare "

October 9, 2025

5.0

Overall our experience has been great, the switch to Alayacare 1.5 years ago has really made a difference in updating our operations to keep competitive with larger home care agencies.

Pros

Easy to use and quick implementation. Mobile clock-ins with auto and manual approvals. Comprehensive data and reports.

Cons

Some UE issues with the mobile app. Creation of reports in data exploration could be easier to use and create.

Alternatives considered

[GoldCare](https://www.capterra.com/p/248677/GoldCare/)

Reason for choosing AlayaCare

More affordable and scalable. Not a large initial fee.

Switched from

[Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)

Wanted a more comprehensive solution especially catering to home care

Review Source

NS

Nicole S.  
Director of Systems Management and Finance  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ready to Optimize"

September 30, 2025

4.0

Overall, AlayaCare is a good fit for our team. We are still learning and looking forward to being fully optimized.

Pros

AlayaCare has many features that we have only begun to utilize. We like how the caregiver app and portal streamline our data flow and created a more efficient daily operation.

Cons

The support and procedure documentation and training tools need to be curated to ensure the more recent info is available.

Alternatives considered

[SwyftOps](https://www.capterra.com/p/193782/SwyftOps/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reason for choosing AlayaCare

The end user experience was a better choice for our office team.

Switched from

[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)

Needed a better fit for our field operations and a solution to using multiple platforms

Review Source

HH

Hammam H.  
Client Services Supervisor, RPN  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall good"

October 9, 2025

4.0

Pros

Alayacare is user friendly and easy to navigate, it was very easy to learn how to use it and improve on how to make the best out of it

Cons

Some times it is redundant when entering data / filling out forms E.g. there are multiple fields/locations to enter some information and it does not integrate into each other

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

My company switched when Alayacare acquisitioned Procura

Review Source

SR

Sara R.  
Home Support Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Nightingale "

October 9, 2025

4.0

Good. I have enjoyed coming to two conferences. One was before we had switched to Alayacare and one after. So it's good to see how it's different after being a use for just over a year.

Pros

It's user friendly and the app has been good for my Frontline staff. They have fewer issues then when we had procura.

Cons

I don't really have an answer. There are a few things like the client search that sometimes doesn't search properly. Like it won't find a client with just the last name but sometimes it does.

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

Procura is sunsetted so we had to switch to something else. Made sense just to use alayacare

Review Source

SF

Stacy F.  
Senior Scheduling Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great job Alayacare! "

September 30, 2025

5.0

While I truly love the scheduling aspects I would like to see more features to allow for alerts or notifications for nurses to see when they clock in to a visit.

Pros

I really enjoy utilizing the scheduling features and being able to customize services taylored to the needs of our business.

Cons

I feel that reports should be updated in real time. It’s a struggle to have to wait the 2 hrs for a report to be accurate.

Review Source

JG

Jay G.  
Regional manager  
Medical Practice  
Used the software for: 1-2 years

### "Alayacare review"

September 30, 2025

5.0

Okay. I wish the process was smoother because i feel you have yo have multiple screens up to confirm a visit. Pot process is crazy long

Pros

That everything is at your finger tips as well as managing the nurses hours. I like that i can also see missed visits.

Cons

That the glitches of visit verification seem to be over complicated. When I'm trying to confirm visits that were self scheduled by employees its again over complicated.

Reason for choosing AlayaCare

Cheaper and does rhe same job far less complicated.

Review Source

JS

Jermaine S.  
Senior Business Systems Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "AlayaCare application feedback"

October 9, 2025

4.0

The application is more user friendly than other scheduling systems. Also, it has capability to implement many technological innovations.

Pros

AI features such as Alayaflow and Layla. This will help SPOs improve on efficiency and data accuracy, and reduce manual work.

Cons

Data Exploration refresh time is currently every 2 hours between 7am-5pm. The end-user should be able to capture real-time data.

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

The Procura application is being sunsetted

Review Source

RS

Robyn S.  
Project manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Alayacare changing the care experience! "

October 9, 2025

5.0

Amazing, attentive service care. Great tools! Support is always given and they stride to help us implement everything!

Pros

The quality care from our reps! The apps, and the over all support that they provide us. Alayacare is changing the healthcare world!

Cons

Nothing! Honestly I am a huge fan and find the service and innovations truly amazing for our community!

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

It was being phased out so we needed to go to another product

Review Source

CK

Carly K.  
Manager of Nursing  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall a win"

October 9, 2025

4.0

Overall I’d recommend. I enjoy the customization of forms and DE as well as decomisis capabilities for specific templates

Pros

Less glitches and more stable than Procura predecessor Mobile experience is better for user DE 2.0 is fantastic in customization

Cons

Slow ticket times and resolution of identified problems and product suggestions. Updates continue to trigger degradations occasionally

Switched from

[Procura](https://www.capterra.com/p/124533/Procura/)

Product ending with purchase from Alayacare

Review Source

SG

Shauntel G.  
Operations Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "great program"

October 15, 2025

5.0

overall it is a great experience with AlayaCare. It is easy to use to check schedules, add clients and staff, review information etc

Pros

the easy amount of scheduling and seeing all the items needed for clients and the staff that are needed for services and for hiring

Cons

nothing, it works well and is very user friendly for our office staff members when they enter clients and staff

Review Source

RM

Robin M.  
Integration Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Pleasure to work with"

September 30, 2025

4.0

Sales and support have been fantastic to work with; helping make the system work for us. The ability to ask questions and create the right solution has been invaluable.

Pros

Rare to find a system that covers both rcm and EVV/caregiver ease. Alayacare does a great job enhancing the system and listening to the customer.

Cons

There are some steps during the visit verification process which can be tedious yet reduce risk. All in all very enjoyable.

Reason for choosing AlayaCare

Best of both worlds: rcm and user experience.

Switched from

[CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/)

Their EVV system was not good and needed a system which was user friendly.

Review Source

RE

Rubylyn E.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "As a home care tool very positive"

October 22, 2025

5.0

very positive, helpful implementation team. Allowed for us to grow without additional headcount. good feedback from staff

Pros

Ease of use - training time new scheduling staff has been reduced- less errors were made by scheduling. Case Managers like being able to adjust the care plan.

Cons

required lots of support during implementation. if we get the key stakeholders involved at the start - this really helps

Review Source

SK

Simranjit K.  
Program Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "In depth Alayacare experience "

October 9, 2025

5.0

Okay been working with alayacare for 2 years, there are so many improvements needs to be done and better support from zendesk needed

Pros

The platform seems to reduce manual paperwork, duplication of effort, and helps streamline back‑office tasks like billing, payroll, documentation.

Cons

that it has many bugs and every month something breaks ans as a system admin it is headache and lot of work needs yo done

Review Source

KM

Kayla M.  
Scheduling Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "AlayaCare Features"

September 30, 2025

5.0

Overall AlayaCare is a great tool. There are always new updates and features that we can update and customize for our needs.

Pros

I really enjoy all of the scheduling features within AlayaCare. Being able to adjust and customize reports to fit our ongoing needs is extremely helpful.

Cons

If one thing could be improved. Updating report in real time would be very helpful. Having to wait for reports to update delays real time updates

Review Source

GN

Grishma N.  
CEO  
Hospital & Health Care  
Used the software for: 1-2 years

### "User friendly system"

September 30, 2025

5.0

Using the system for about 1yr now. Found it intuitive and easy. The employees and clients tabs are super useful.

Pros

The educational content. Looking forward to new AI features, monthly calendar and tri-cycle releases.

Cons

Seating was little uncomfortable. It would be good to have theater type seating so view is not blocked.

Review Source

BH

Breann H.  
Director, Retirement and Community Care  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User Friendly Platform "

December 20, 2024

4.0

Good. They are constantly improving their platform and their customer service is typically responsive.

Pros

The platform and app are user friendly to prevent errors for staff.

Cons

The inability to drag and drop multiple visits when changes occur last minute to schedules.

Review Source

DW

Darci W.  
HR Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "From Paperwork to People: AlayaCare Shifts the Focus"

April 11, 2025

5.0

AlayaCare has significantly reduced the amount of admin time we spend on day-to-day tasks. The platform offers a wide range of features that we’ve been able to tailor to fit our organization’s unique needs.

Pros

Ease of scheduling Family Portal Circle of Care Improved clock-in and out features Improved care team documentation

Cons

Add-on costs for all of the features that are the most valuable.

Switched from

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

AlayaCare gave us more of what we needed

Review Source

DS

Diane S.  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Highly recommend"

April 11, 2025

5.0

Great company - proactive ; Very Supportive. Latest tech initiatives.

Pros

DE reports / scheduling adaptabilities and accuracy. Client profile and all information you can capture and relay to employees. Seamless work transitions for field staff.

Cons

Not sure what to say , no negatives to report.

Review Source

KD

Katherine D.  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Operations Manager "

December 19, 2024

4.0

Our experience with Alayacare has improved significantly in recent times. The account manager and consultant services have been particularly responsive and supportive of our business needs lately, which has made a noticeable difference. While some functionalities still require enhancement, the platform's commitment to ongoing improvements and meeting the needs of its community is encouraging. We look forward to seeing continued progress.

Pros

Having access to individualized support.

Cons

Employee/client/facility scheduling. Visit verification requires improvements.

Review Source

BM

Bianca M.  
PAYROLL MANAGER, ACCOUNTS PAYABLE SPECIALIST  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Alayacare Review"

April 11, 2025

4.0

Overall, Alayacare is a big help to me as it helps me keep track of the invoices I have sent and also prevents me from double-billing visits.

Pros

I like the efficiency and the organization of Alayacare and now it is broken down into sections, that it is User-friendly, and compiles all patient information in one place.

Cons

Sometimes the nurse experiences glitches in the app while filling out their forms and the note is unable to be recovered in the failed uploads section, causing the nurse to do double work.

Review Source

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