# Page 3 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of AlayaCare ## Showing most helpful reviews Showing 51-75 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Bianca M. PAYROLL MANAGER, ACCOUNTS PAYABLE SPECIALIST Health, Wellness and Fitness Used the software for: 1-2 years ### "Alayacare Review" April 11, 2025 4.0 Overall, Alayacare is a big help to me as it helps me keep track of the invoices I have sent and also prevents me from double-billing visits. Pros I like the efficiency and the organization of Alayacare and now it is broken down into sections, that it is User-friendly, and compiles all patient information in one place. Cons Sometimes the nurse experiences glitches in the app while filling out their forms and the note is unable to be recovered in the failed uploads section, causing the nurse to do double work. Review Source TV Tram V. Financial Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined and Efficient Solution for Home Health Management" December 19, 2024 5.0 Pros Data Exploration 2.0: able to track clients/employees/services info. Scheduling, billing, and payroll are integrated and easy to use. The user-friendly interface ensures that staff can navigate through the system without much training or difficulty. Cons Less focused on employees side than customers. Lag or Delays: The platform may experience occasional delays when loading pages, especially when dealing with large datasets or complex reports. Review Source CD Corrie D. Clinical Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "AlayaCare Review" December 19, 2024 4.0 My experience has been moderate. The support staff has been wonderful, however they also don't know the workflows of a children's treatment centre and so there has been a LOT of rework and stress Pros I like the ease of using the interface, and that multiple windows can be open. Cons I have really struggled as a Children's treatment Centre because the software is not designed for our usage. We have had to re-invent entire workflows to fit within this model, rather than having the software work for us in the most efficient way. Switched from [GoldCare](https://www.capterra.com/p/248677/GoldCare/) License ran out and all provincial children's treatment centres moved to this platform Review Source BM Brandis M. Vice President of Operations and Strategic Management Hospital & Health Care Used the software for: 2+ years ### "Scalability and Growth" December 20, 2024 5.0 Alayacare has helped our organization to scale up quickly and efficiently. We're able to use reports to watch trends, and use Alayacare to present information to our funders along the way as well. It's been an amazing asset to our company! Pros I love the ease of information sharing amongst our field staff and back end office users. We can share data and client information within seconds which has been entirely life changing for our organization! Cons Ticket submission can be slow at times, however a resolution is always presented! Review Source AF Adolfo F. Director Hospital & Health Care Used the software for: 2+ years ### "It has been working well" December 19, 2024 5.0 We are okay with it and the services we got from the account manager. Pros The account manager who work with us is amazing Cons Data exploration, and the fact that any new addition has to be paid. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Change the company name and not renew with the franchise Review Source CG Cindy G. Home Support Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Review of Alayacare" December 19, 2024 4.0 Overall it's a great scheduling software. I do recommend Alayacare. Pros AlayaCare is a simple to use scheduling software. I love that my PSW's have access to their client list on their mobile devices. Cons Data Exploration 2.0 needs a user manual. Review Source CS Cynthia S. DPS Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy customer" December 19, 2024 4.0 Pros ability to create custom reports and forms Cons Print of reports too small when printed. Would like more staff compliance needs integrated. Switched from [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Sandata did not have all requirements for EVV regualtions Review Source TJ Tonya J. Manager of supports and services Non-Profit Organization Management Used the software for: 1-2 years ### "Alayacare Review " December 19, 2024 4.0 We have had some ups and downs. They are quick to reply when we have questions. Pros I like that all the information is in 1 database. Cons We can’t get the scheduling and payroll to work for our needs. Review Source NP Nicole P. HR Administrator Hospital & Health Care Used the software for: 1-2 years ### "AlayaCare Has Been a Life Saver!" December 19, 2024 4.0 Overall, the system has made my life so much easier! I love being able to email \[sensitive content hidden\] with any questions and the support we get from the team. Pros I like the wide range of services offered by AlayaCare. The scheduling is specifically very useful to me. Cons I love the AlayaCare system, however I do find the data exploration tool daunting and not the easiest to use. Review Source CJ Christine J. Community Support Services and Assisted Living Hospital & Health Care Used the software for: 6-12 months ### "alayacare review" December 19, 2024 3.0 Overall, a good service product and it is very helpful with coordinating services for a client Pros the connectivity with client information, being able to do multiple areas of work for a client, PSW services, acct, transportation etc Cons the internet and service connection errors. billing difficulty Review Source DD Dhara D. Director of Digital Solutions Hospital & Health Care Used the software for: Less than 6 months ### "Alayacare review - new site " October 9, 2025 4.0 Pros During the demo and training, we see that this system is easy to navigate, user friendly and will increase efficiency for our providers and caregivers. Cons Still going through implementation so will Learn more about it once we have it rolled out. It will be going live in Jan 2026. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Looking to switch to better system to increase efficiencies. Review Source TO Tracy O. Intake Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent application that is evolving continuously" August 14, 2024 4.0 I am still learning and looking forward to attending the conference and learning more from fellow users in different ways. I love technology and myself and a colleague are pushing to try and add the Connector and Family Portal to our services in the near future so my overall experience has been positive thus far. Pros I came from zero background in health software so have nothing to compare to, but I can say that AlayaCare is very user friendly to use and the support through Zendesk is fantastic and relatively fast. Cons There are many things that could be done to make AlayaCare better for day to day use. One hurdle I recently discovered the hard way as this was not informed to us by anyone, nor is there any information on Zendesk is when you hide a service on a client profile and then later on discharge the client completely, we have learned the hard way that if the client returns and we have to place them back to active, the hidden service cannot no matter what be UNHIDDEN. You can unhide a service if the client is active, but if they are discharged whether intentionally or by accident, you will not be able to unhide the service and this is very unfortunate. I think AlayaCare should also provide clients who are paying quite a lot of money each month to use the application more allowances and features to personalize our version. For example, under Client Demographics, we should be able to add a new section, or rename sections. Instead of Funding and Billing we should be able to change the name of the section, and the Additional Info section, we should have the capacity to add more than a photo. Review Source PS Palaniappan S. Intake and Referral Navigator Health and Wellness Health, Wellness and Fitness Used the software for: 1-2 years ### "Super User - TNO" August 9, 2024 3.0 It has been good and see the effort put in to speed up activities and upgrade to high end systems. But reporting is still a week link. 1 - because of primitive system, 2 - less training given during implementation, 3 - Not much of articles or report generation exercises in the Zendesk portal. Report generation can play a major role in any user deciding on the platform and if that is made easy and user friendly there will be more takers. Pros The easiness with which client profile can be created & their data captured Cons The limitation of 5000 data entries while generating reports. Too many add ons like ACC, Looker etc which could be merged and AlayaCare should handle queries directly instead of we sending it to you, and in turn you sending it to the agencies to address them Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reason for choosing AlayaCare PS Suite license extension was not very clear Review Source SP Stacey P. Director Hospital & Health Care Used the software for: Less than 6 months ### "Love Alaya " December 20, 2024 4.0 Love it! Would recommend based on what I’ve learned so far Pros Documenting with the app is going to be the best part for my nurses Cons Creating roles …very difficult to do on one’s own Review Source KS Katie S. Director of Quality and Process Improvement Hospital & Health Care Used the software for: 2+ years ### "A Versatile and Evolving Solution for Healthcare Management" August 9, 2024 4.0 We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes. Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth, the experience has been invaluable, and our partnership has strengthened as a result. Today, we find ourselves in a much better place, with things improving significantly and our collaboration thriving. It's rewarding to see how far we've come, and we're excited about the future possibilities. Pros What we appreciate most about AlayaCare is the extensive range of options it offers for managing a healthcare business, along with its continuous growth and innovation. This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the industry. Cons One of the challenges we've observed is that they often move on to developing new tools and offerings before perfecting the existing ones. While innovation is important, it sometimes feels like the potential of the older offerings is overlooked. These tools have a lot of value and could greatly benefit from further refinement and enhancements. It would be encouraging to see more focus on improving what’s already in place, ensuring that the foundational aspects of the system are as strong and effective as possible before expanding into new areas. Review Source PR Peter R. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Everhome Healthcare product review." August 13, 2024 5.0 Excellent. Interfaces are very intuitive and availability of data through reports is very accessible. Pros Very flexible platform. Interfaces are very intuitive and availability of data through reports is very accessible. Cons Billing and payroll. Regarding payroll: payrate variation by client is not accommodated. Regarding billing: Billing detail is inadequate. Regarding both billing and payroll, export to QB is required for accounting purposes Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing AlayaCare Integration of Home Health and Home Care. Switched from [Google Chrome](https://www.capterra.com/p/228985/Chrome/) Former product did not accommodate home health, only accommodated home care. Review Source SW Samantha W. Private Duty Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Where have you been!!" August 9, 2024 4.0 Overall I still love AlayaCare and would choose it again! Pros AlayaCare makes scheduling a breeze! Its simple and quick. We don't have to make those pesky phone calls to staff and get the feeling were inconveniencing them instead, we just send the offers through AlayaCare and wait for their response. Cons AlayaCare tends to be difficult for caregivers to log into at times. We're constantly having to tell them to delete the app and redownload it. More so with iphone uses than Android. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing AlayaCare Its was cost efficient for what it offered the streamline is smoother. Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) We needed something easier and efficient to run Review Source NV Natalie V. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great app to use" August 12, 2024 5.0 This app is easy to use. I like that I can have all details on one app and that I can access it from my phone as well. I will recommend this to anyone. Pros It is user friendly and great to work with. Cons The one or two times the app froze and did not work. Review Source AJ Alexandria J. Client Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "User friendly program with schedulers in mind. " August 12, 2024 4.0 My overall experience is relatively positive. There is room for some improvement however. Pros Very user friendly and very easy to learn. Cons While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy. Review Source UB Ursi B. Data System Administrator Hospital & Health Care Used the software for: 6-12 months ### "Easy system navigation and great reporting capabilites" August 14, 2024 4.0 Overall system is easy to navigate. I really like the reporting capabilities as they save me a lot of time. Pros Data Explorer 2.0 reporting is easy to use and comprehensive. I like the dashboard display options. The ability to add custom fields in some of the areas like demographics for both employees and clients, client contacts and service to name a few is great! The means to report on those custom fields makes all the difference. The capability to build custom forms help us with our customized workflows. Cons Reporting on Forms is very cumbersome and in many cases not possible. It would be great to have Data Explorer updated to the studio version for more calculation options. Our staff use the field portal role for privacy reasons and are self scheduling. It would be nice if they had the ability to add the facility on the mobile app and be able to modify the facility on the web version. Review Source LC Lorna C. Clinical Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great platform" August 9, 2024 5.0 Excellent response time. Forever growing and adapting to organizational needs. Pros The ability to customize and be apart of making changes that cater to our organizations needs. Cons the ability to click on several visits to batch and drag and drop. Not knowing the other options to improve environment that are in the backend. The amount of case manager's that we have gone through in the last 5 years. Review Source DM Douglas M. Application Support Specialist Hospital & Health Care Used the software for: 1-2 years ### "A valuable partner." August 11, 2024 5.0 I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team. Pros Their user usability is commendable for its simplicity and user-friendliness. Cons A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release. Review Source SA Susan A. VP Corporate Services and Support Hospital & Health Care Used the software for: 2+ years ### "Growth and development. Congratulations!" August 11, 2024 5.0 Very good. We have been a user since 2016/17 and seen AC grow significantly in this period. Staff are very appraochable and engaged. We have naturally observed improvements along with losses during the 7+ years. Any losses can mostly be attributed to the growth in the industry. Congratulations for that! Pros Simple to use for scheduling of staff and client services Great to be able to use the system for assessments e.g. interRAI CHA Cons The software is utilized by many different sectors. it would be most ideal if the packages were customizable to the sector. Some reports and data still needs to be obtained through other means e.g. manual Review Source KV KRIZEL V. Client Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Alaya Care a user-friendly platform" August 16, 2024 4.0 Overall, using this platform is easy and as mentioned friendly user. It helps ensure that everyone involved is well-informed for any updates if they have the access of family portal. Pros Alaya care is a friendly user application. Cons Times that alaya making updates and changes to the platform can sometimes disrupt workflows. Review Source JL Jonathan L. Billing Payroll Accounts Receivable Manager Accounting Used the software for: 1-2 years ### "Billing Manager" August 9, 2024 4.0 Overall, it works for us. We are still learning all the features the system has Pros AlayaCare offers different features such as changing templates on invoice, batch emails, setting service codes and other features to make our billing and scheduling user friendly. Cons There are some bugs in AlayaCare. We create tickets in Zendesk to work these out. Some bugs include the rate not initially appearing on the invoice until we regenerate it. Also, dates of services on the schedule sometimes do not match the invoice. Review Source Similar Products Featured ## Related categories [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.