# Page 4 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of AlayaCare ## Showing most helpful reviews Showing 76-100 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jonathan L. Billing Payroll Accounts Receivable Manager Accounting Used the software for: 1-2 years ### "Billing Manager" August 9, 2024 4.0 Overall, it works for us. We are still learning all the features the system has Pros AlayaCare offers different features such as changing templates on invoice, batch emails, setting service codes and other features to make our billing and scheduling user friendly. Cons There are some bugs in AlayaCare. We create tickets in Zendesk to work these out. Some bugs include the rate not initially appearing on the invoice until we regenerate it. Also, dates of services on the schedule sometimes do not match the invoice. Review Source KV KRIZEL V. Client Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Alaya Care a user-friendly platform" August 16, 2024 4.0 Overall, using this platform is easy and as mentioned friendly user. It helps ensure that everyone involved is well-informed for any updates if they have the access of family portal. Pros Alaya care is a friendly user application. Cons Times that alaya making updates and changes to the platform can sometimes disrupt workflows. Review Source MA Mauro A. Diretor Hospital & Health Care Used the software for: 6-12 months ### "Ótimo experiência " August 13, 2024 5.0 Minha experiência geral com o AlayaCare tem sido muito positiva. A plataforma é fácil de usar e oferece uma ampla gama de recursos que tornam a gestão de cuidados de saúde mais eficiente e eficaz. A equipe de suporte técnico também tem sido muito prestativa e responsiva sempre que tive alguma dúvida ou problema. No geral, estou muito satisfeito com o AlayaCare e recomendaria a plataforma a outros profissionais de saúde que estão buscando uma solução de gestão de cuidados de saúde inovadora e confiável. Pros A praticidade de ter varias formas de trabalho em um só site. Cons Ainda não tenho o que reclamar, até o momento. Review Source NW Nikki W. Case Manager-Clinical Nursing Supervisor Hospital & Health Care Used the software for: 2+ years ### "Reliable, Efficient, Easy to Use" August 12, 2024 4.0 AlayaCare has been reliable, efficient and easy to use Pros AlayaCare is easy to navigate and learn for those who are new to the system. Cons Having to reopen visit screens after saving information. Review Source AD Andrew D. CFO Hospital & Health Care Used the software for: 1-2 years ### "Highly recommend to others " August 9, 2024 5.0 Great, highly recommend. Has allowed us to scale effectively. Pros Alayacare helped us transition to digital documentation so we have a streamlined process for receiving notes, processing them, and then billing. We've been able to grow much more quickly as a result of the business efficiencies we have achieved. Cons Limited customizability for certain specific things Review Source MN Madison N. Clinical Nursing Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Madison Neumann's Review " August 13, 2024 5.0 It has been very easy to learn with stepping into a new role, it hasn't been over whelming and I really enjoy teaching new staff how to use AlayaCare. Pros I like that we can see our staff as well as our clients in one place and don't need to navigate multiple different websites. Cons Nothing off the top of my head I can think off. Review Source CC Cara C. Care Support Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Over all good!" August 12, 2024 4.0 Generally easy to use, lots of capabilities. Pros So many places to have information. Easy to use, tabs are in places that make sense. Cons I wish there was a way to preview the care plans as the field worker will see it. Review Source MZ Maryanne Z. General Manager Hospital & Health Care Used the software for: 2+ years ### "Colbrow feedback" December 21, 2020 3.0 I think the software is ok but I think it has a long way to go to improve for ease of use. Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed. I would like someone (like \[SENSITIVE CONTENT HIDDEN\]) who knows our business and how we operate to help us utilise the system properly. Pros Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good. Cons I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process. Reason for choosing AlayaCare We thought we were making the right choice with AlayaCare and what the team was putting behind it to be a market leading solution. We were one of the first companies in Australia to sign up with AlayaCare (and tested a lot of the system) and to be honest, I think we've been forgotten in the buzz of your expansion, client services and support. I hope the system features improve so that our organisation, and others, can utilise the system to it's fullest and improve our workflow and generate efficiencies. We have been chugging along but I want to see greater support from AlayaCare to help us to help our staff and our clients. Review Source PL Pennie L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great tool for HomeCare agencies " February 18, 2022 4.0 I can only speak in regards to daily operation of the system, I did not have any dealing with the business side of this or purchases for it. That is handled by the senior management team. Pros Scheduling, tracking clients information, tracking staff data and skills, ability to imput all the data we need for both client and staff. Ease if use and navigation. Cons There is a delay when entering certain skills before you can view it on the system data pulls. IE Entering skills such as Covid19 Vaccine Doses, there is a 3 hour delay, so when needing to pull that data for reports to senior management or to RHA board, we are not always accurate in that data. Review Source gF gillian F. coordinator Individual & Family Services Used the software for: 1-2 years ### "Feedback for ALaya" July 31, 2020 3.0 Pros The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program. Cons Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too) Review Source Response from AlayaCare September 15, 2020 Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about. Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com. EW Emily W. Owner / Director of Clinical Services Hospital & Health Care Used the software for: 6-12 months ### "More of a Partner than a Vendor" December 3, 2020 5.0 Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system. Pros I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly. Cons The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes. Review Source AP Ariel P. On Call Coordinator/Community Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Still Learning" December 14, 2020 3.0 At this point we've only been using it for a few weeks so I need to give the software the benefit of the doubt and know that as a team we're doing our best to work through these issues as a company. I know the manager and others within the company are working on making zones and groups that will help us to schedule a bit easier. I will keep an open mind and continue to learn how best to use the system. Pros I like the look of it, it's very appealing (which may sound silly but I think it's important). I also like the way updates go in automatically when processed and the way I can move my schedule around and actually create a schedule as well as from a coordinator stand point to be able to see where the nurses are out in the field is very helpful as they clock in and out of visits. Putting schedules in isn't too bad, it's pretty easy and I have no complaints about that. Also cancelling visits and putting clients on hold is easy to use and taking them off hold is easy to use. Discharging is also very straight forward. Using it out in the field is pretty simple, being able to put a note in, chart a wound care or vital signs are all very easy and straight forward. As well as most of the forms I've used so far. Cons I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of opening and closing screens and I get lost with all the screens. Also I'd like to be able to open up the clients file by clicking on their name in a nurses list but I haven't figured out how to do that yet. If there is a way. I also find some pages take a long time to load which could just be my internet and not the program as I do live rural with not the greatest internet, but that's pretty frustrating. It would also be handy to be able to e-mail out to people from the program as the previous software we used could do this and it makes a little less work than having to put a note in, email it to whoever through outlook, then put it in my report. I've also come across a few issues with supply ordering but am not sure what that was about as I believe supervisors are following up on these issues to ensure they are resolved. So I am unsure if this is an issue with the software or something else. Review Source KB Karen B. Decision Support Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Alayacare Software Review" December 8, 2020 3.0 Alayacare is a good tool to use....but given that it is a fairly new product, you would expect some things to be better. The software seems to be in its "infancy". Basic things that you find in financial software such as a configuration workbook, change logs, etc are not in Alayacare. It means that making changes are more difficult. Everything that is in UAT and tested, needs to be re-entered into production. This is another opportunity for errors to sneak in. Alayacare is not designed to make upgrades while it is in production. Pros I was not working with the software when it was implemented. Unfortunately it turned out the implementation of the software was not optimal. As a result we are having to go back and fix a lot of things that are not working. There are aspects of the software that work well, and other pieces that are awkward or not thought out well. Cons Parts of the software that do not work well: - Facility staff planning...seems like a work around to have to have 2 service codes for staff. One to record their shift, then another to record their client time. - Facility Scheduling - having to use "Lines". It is difficult to view the overall staffing - Rolling data up into sub-programs and programs. The service codes seem to be a limiting factor. There is no where to have an "org" structure to roll up the data. - Data Exploration is weak. The data warehouse does not seem to be designed well to run reports. It times out, I can only run data for 1 month at a time, not for a quarter or year. It is taking at least 60-90 seconds to save reports. Not all the fields can be reported on in DE. You cannot use 2 cubes in a report. You need to pull the data into Excel to be able to get any useful information. - DE only updates once per day. This actually leads to delays in running our payroll. We need to add and change data on Monday, then have to wait until DE is run to continue the payroll run on Tuesday. - Does not have a method of calculating and paying travel based on a lump sum per event, not on a per km basis. We have to have a custom report for this, that no one at Alayacare seems to be able to support. - Scheduling - cannot get "live" data. If scheduling is working to fill vacant visits, or other issues, they cannot run reports during the day to see what is fixed or what is remaining. ...they have to track m Review Source AR Anthony R. Act. Exec Dir Individual & Family Services Used the software for: 6-12 months ### "Too top-heavy" December 17, 2020 3.0 Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us. Pros Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend. Cons The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math. Reason for choosing AlayaCare Most of the other companies seemed to have a philosophy of in-home nursing, which we are not. This created gaps in our ability to bill existing state-funded programs that they could not resolve. The Data Exploration aspect of Alayacare, as sold, stood out. Review Source SM Shena M. AR & Payroll Director Hospital & Health Care Used the software for: 6-12 months ### "Alayacare More Cons than Pros" July 28, 2020 4.0 Pros It is a user friendly platform both on web browser and app. Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider. Automatically calculates payable overtime. Cons Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting. Review Source Response from AlayaCare July 30, 2020 Hi Shena, Thank you for taking the time to submit a review. We really value your feedback and will pass along your challenges to the team for further review. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team for consideration in future releases." KG Kristin G. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Best Homecare Software" May 20, 2021 5.0 Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted). Pros The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible). Cons The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated. Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing AlayaCare We chose AlayaCare due to the ease of use for our external staff as well as all of the data reporting features. Review Source KK Keerthana K. Program Coordinator Public Safety Used the software for: 2+ years ### "Alaycare needs improvement" December 8, 2020 3.0 there are pons and cons 50/50 they have to implement some functionalities from CIMS which was useful in my department. it is user friendly than CIMS. but some functionalities like I mentioned in the con section. if they fix it , it would be a great soft ware Pros searching for clients. Tasks Data exploration Cons scheduling loads all the time and it is a waste of time. Can not see the past history of schedule in one page in a list, filtered by department. we have to keep clicking the month button to see how frequent the client received the service. I do not like the new Form, it takes time to build it. my workers in the community always complained that their app does not load , could not clock out. No functionality to locate the client visits based on where they are located so that it is easy to schedule them in order. when scheduling it would be nice if there is an option to choose 15min, 30 min, 1hr, 2 hr ... and so on visits when editing the time in a schedule, we are not able to type the numbers . we can only click the up and down arrow key to change the time, which is a time waste. Review Source MAS Mary Ann S. Owner Hospital & Health Care Used the software for: 2+ years ### "AlayaCare" December 3, 2020 5.0 My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds. Pros Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing. Cons Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment. Reason for choosing AlayaCare Pricing, visuals, ability to use app, modern, growing company with a great group of people and management who were excited about providing their product. Review Source PW Paula W. LPN Hospital & Health Care Used the software for: 6-12 months ### "Do not buy this" May 13, 2023 1.0 Pros IF it worked it would be great. I hate my company for switching to this. Like nursing isn't stressful enough. Now we have to constantly deal with software that fights against us. Cons Some days you can't clock in, some you can't clock out. Notes get lost. Duplicate notes are made that you know you did not create. It's slow. Locks up. Logs you out for no reason. Screen goes black. Impossible to log out at times. Allows others to log in under your name. And ZERO IT assistance. Review Source Response from AlayaCare August 6, 2024 Hi Paula, we really appreciate you taking the time to provide this feedback to us. We would love to get in touch with you to ensure the software is working optimally and as expected. Please reach out to our new Customer Care team, customercare@alayacare.com and we can ensure all best practices are being leveraged and address any inconsistencies you may be experiencing. TG Trish G. Client Service Coordinator - Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "PICN alayacare review" July 27, 2020 4.0 Overall, I like working within Alayacare - we have used it to ease scheduling the nurses (creating multiple facilities); allows a quick overall look at the day. Processing of new referrals from the LHIN is made easy with the auto-populate feature of Alayacare. Pros The product was easy to learn - having the staging environment to allow staff to trial things without it affecting the live environment helps. As a trainer for my department, it is easy to teach. Cons Scheduling is not always the easiest - would be better if we were able to move multiple visits at once (in the employee daily schedule view). When creating recurrences, sometimes need multiple recurrences to schedule the client visits appropriately (3-4 recurrences). Review Source Response from AlayaCare September 15, 2020 Thank you for taking the time to share your experience, Trish. We're thrilled to hear our product has made things easy for you. To help with your scheduling recurrences concern, you can split recurrences for more convenient editing: https://alayacare.zendesk.com/hc/en-us/articles/360039173072-How-do-I-split-multi-day-Recurrences-for-Clients If you experience further issues, please don't hesitate to reach out to our support team: support@alayacare.com. NC Nina C. REVENUE CYCLE ANALYST Hospital & Health Care Used the software for: 6-12 months ### "GO WITH SOMETHING ELSE!" January 5, 2024 1.0 ALAYACARE HAS MADE MY JOB 1 MILLION TIMES HARDER! Pros I WISH I COULD SAY SOMETHING POSITIVE ABOUT THIS SOFTWARE SYSTEM, BUT I DON'T. Cons THOUSANDS OF CLAIMS HAVE TO BE ENTERED MANUALLY WHEN THE INFORMATION IS THERE FOR THEM TO GO ELECTRONICALLY. UNABLE TO FILTER CLAIMS ALPHABETICALLY, UNABLE TO EXPORT CLAIMS THAT ARE IN PREPARED STATUS, UNABLE TO UPDATE CLAIMS FROM PREPARED STATUS TO ANYTHING UNLESS ALAYACARE IS CONTACTED TO DO SO, UNABLE TO GET AN ACCURATE REPORT, AND THE LIST GOES ON. Review Source VR Verified Reviewer Director, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Loads of Potential" December 11, 2020 4.0 Great people to work with. Overall good product. Looking forward to announced imporvements Pros The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship. Cons Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement. Review Source MP Mic P. Technical Support Hospital & Health Care Used the software for: I used a free trial ### "Cloud-based solution for healthcare agencies and organizations" August 25, 2023 5.0 Pros This software helps companies of different sizes to identify the capacity and workload of their teams, allowing them to allocate more efficiently their staff and their resources. The clients are nursing homes, healthcare providers, home and palliative care companies. Cons The app requires a manual log-in each time you launch it because it lacks the intelligence to recognize whether you are logged in or not. Most apps will attempt to log you in using face ID if a login is required and will recognize this automatically. For employees who are not tech aware, running the report can be rather challenging. After exporting, payroll is laborious and needs a lot of human editing. Review Source KS Kelley S. President Hospital & Health Care Used the software for: 6-12 months ### "AlayaCare Review" December 8, 2020 3.0 We have had great support from our AlayaCare support team. they have answered all of our questions and provided us guidance when needed to ensure we were comfortable using the product. Pros Easy to use scheduling for billing and payroll. Easy to use queries and the AlayaCare University has a great depth of knowledge for beginner users. The customizable dashboard is great for monitoring daily vital business stats. Cons There are several manual functions that should have been built in at the ground level. For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the stat holiday schedule at the beginning. Shift reminders are "on the list" but not yet an active function with caregivers in the field with clients the reminder is a great way to ensure shifts are actively monitored. Mobile app usage can be a challenge for the field staff at times. The system seems to have had alot of production downtime as of late. Reason for choosing AlayaCare The sales rep was great at reviewing the software and discussing benefits. The onboard team was fantastic and very supportive. They were able to move us over at a very rapid pace which is what we needed at the time of acquisition. Review Source VR Verified Reviewer CEO Entertainment Used the software for: 1-2 years ### "A good solution for most customers" May 30, 2021 4.0 Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding. Pros Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously. Cons Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed. 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