# Page 5 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of AlayaCare ## Showing most helpful reviews Showing 101-125 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Tianah M. Human Resources Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use sysem that has improved our Company's work flow" December 15, 2020 5.0 Overall experience has been fantastic. The set-up process was seamless. Our Staff Members were pleased with the ease of transfering systems. Pros \- Software has many features: Scheduling, Charting, Payroll, Human Resources / Document Control, kilometer tracking, etc. integrated into one. - Ongoing schedules can set up with primary and secondary staff members. - Data pulling / reporting. - Level of technical support whenever we have issues or questions. Cons \- Message communication with staff members. At the moment, we are having to use multiple platforms to fill this need. Reason for choosing AlayaCare Unfortuntely I do not recall the other products that were being considered, but no other software / product had: Scheduling, Charting, Payroll, Human Resources / Document Control, kilometer tracking, etc. integrated into one. Review Source VR Verified Reviewer Principal Information Technology and Services Used the software for: 2+ years ### "The right approach to home care software" July 29, 2020 5.0 Pros As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale. Cons Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software. Review Source CC Carey C. Program Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "AlayaCare Review" December 11, 2020 3.0 I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option. Pros Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet! Cons The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule. Alternatives considered [Aero Workflow](https://www.capterra.com/p/158169/Aero-Workflow/) Reason for choosing AlayaCare I was not personally involved in making that decision. Review Source CS Christine S. Scheduling Coordinator Hospital & Health Care Used the software for: 6-12 months ### "AlayaCare - up with the times" February 14, 2020 5.0 So Far it has been great, help is right there when needed. Still learning the ins and outs. But the organization is getting there. Pros I like how easy the software is to navigate around. The AlayaCare team is easy to work with and always able to help right away. I like how staff can see schedules and able to send reports directly to administrative staff. Easy to learn and easy to use. Still learning the system and what it is capable of. Cons I do not like that i cannot enter an employee for multiple shifts. (just fill ins) Takes a lot of time to put them in the system one by one. I know the AlayaCare team is working on this. Also the organization is struggling with some confidentiality issues. Employees are able to review previous reports other employees submit. Reason for choosing AlayaCare AlayaCare looked easy to navigate and looked clean and simple for all users. Having a system that can do everything and not look super overwhelming is a huge key for a lot of people. Review Source BM Bobbi M. Program Manager Hospital & Health Care Used the software for: 2+ years ### "AlayaCare software review" February 14, 2020 4.0 Pros The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great. Cons Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to. Switched from [SmartSimple Cloud](https://www.capterra.com/p/166429/SmartSimple-Cloud/) Did not have the support we needed to continue to expand to APO and APR features. Review Source RG Rachel G. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Development Leaves Much to be Desired" March 5, 2021 2.0 I would not use this product again. The concept is good and detail is good, but this went beyond what would be considered necessary. Pros I liked the IDEA of the software. However, there seems to have been no input from professionals in the field or back office administrators that would actually be using the product. Cons This software was TOO DETAILED. It was not user friendly and the amount of clicks it takes to simply schedule a visit or assign a task is significant. Reason for choosing AlayaCare Corporate did not disclose the reasoning behind this decision. Review Source LW Louise W. CEO Hospital & Health Care Used the software for: 6-12 months ### "HCR Home Care" December 9, 2020 3.0 While it has helped us with scheduling, the implementation has been more difficult than expected. We are looking forward to more changes/improvements in the near future. Pros We appreciate the flexibility we have within the system. Cons It has been a challenge to develop process work arounds to meet our needs. Custom report tool frequently doesn't provide access to what we need. Frequently experience sluggishness and time out errors. Alternatives considered [CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/)[Carecenta](https://www.capterra.com/p/140368/Carecenta/) Reason for choosing AlayaCare Best scheduling features. Switched from [CareVoyant Home Care](https://www.capterra.com/p/100774/CareVoyant-Home-Care/)[Carecenta](https://www.capterra.com/p/140368/Carecenta/) We wanted something that was better suited to licensed services. Review Source MS Mark S. Executive Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Upgrading our software experience" December 8, 2020 4.0 The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office. Pros I like that this software is web-based and can be accessed easily if you have the link and proper credentials. Cons Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year. Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Was not involved in the decision-making process. Review Source RM Rebecca M. Program Coordinator Hospital & Health Care Used the software for: 6-12 months ### "AlayaCare" February 14, 2020 3.0 Before our customer experience manager left, we had a much better time with the software. Once she and her associate were removed from our team, no one was appointed to assist us. As such, we have solely been relying on support tickets. There are aspects left incomplete that we need to be able to function properly. Aspects that AlayaCare had promised would be implemented before we went Live. It's been 8 months of being Live and those aspects are still incomplete. Pros The tablet design for the PSWs/field staff is relatively easy and self-explanatory to utilize. Cons It isn't well supportive of the CSS/transportation module, which is a large part of our organization. It has a lot of parts to it where it seems like there are unnecessary steps that could be reduced, as in our previous data software, CIMS. Review Source NE Nancy E. Office Owner Hospital & Health Care Used the software for: 2+ years ### "Reports are way to complicated" December 3, 2020 4.0 Pretty good, the training is non existent and terrible, we should have had dedicated hands on training, we only know what we know and we do not know what we don't know. Pros Over all the platform is intuitive and quite easy to navigate, with the exception of data exploration Cons The report/data exploration section is too hard to manipulate and some of the built in agency reports are inconsistent so getting useful data is not easy. There are places where you need to do excessive number of clicks to get things done,, especially on the scheduling area. Review Source JW John W. CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "Worth the Cost" December 3, 2020 4.0 We have historically been concerned about accuracy of CareGiver provided time and travel information. As we adopted AlayaCare office by office, we experienced immediate decreases in hours paid as well as reimbursable travel. Pros In the short time since deployment of AlayCare, features that have ben most impactful to us have been accurate capture of CareGiver compensation data (hours worked, and reimbursable travel time and related mileage). Our costs in these areas have significantly decreased. Cons We are working with support to develop live reporting that is available without waiting overnight. It's frustrating to NOT be able to instantly review and evaluate report data, or the effect of changes in report filters. Reason for choosing AlayaCare The driving factor in our selection of AlayaCare was the ability to capture visit data in rural areas where cell or Wi-fi access is unreliable or unavailable. Review Source VR Verified Reviewer Director of Operations Individual & Family Services Used the software for: 6-12 months ### "Not Impressed" October 28, 2020 2.0 Pros The billing and financial features were a huge selling point as well as the ability to have forms sent and filled out in the field. Cons Core functions were glitchy. Schedules built out would disappear. Notes wouldn't save. Very frustrating. "Cool" features were overshadowed by scheduling and documentation glitches. Reason for choosing AlayaCare Assumed the base functions worked and chose AlayaCare based on additional features that were oversold by the sales team. Review Source LJ Lisa J. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Alayacare in the Not for Profit World" December 3, 2020 5.0 Working with Alayacare has been great, the team always is willing and open to make adjustments and it provides a safe, confidential space to hold all client personal health information and also the personal health information for our staff. It is user friendly. Pros The thing I love about Alayacare is the Data exploration options. It gives you any type of information you may need to help determine service capacity Cons Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find a work around Review Source DG Deanna G. Nurse Medical Devices Used the software for: Less than 6 months ### "This app does not work! Im going with another company to get away from this medical error awaiting " April 5, 2023 1.0 Disaster Pros I dont like it at all!! It never works! Messes up my paycheck . IMPOSSIBLE TO CHART , SCREEN FREEZES , GOES BLACK. You may can chart one word literally every 15 minutes, well on a good day. Im moving companies. This is a huge medical error waiting to happen. It puts in double medications, clocks you out all by itself. No prize here! Cons That my company was fooled into thinking the app would be useful. Review Source SR Sandra R. Exercise and Falls Prevention Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "AlayaCare for Exercise and Falls " July 29, 2020 4.0 I like that I'm able to keep track of reports and clients - however, I do wish there was more of a bulk option to edit or complete certain tasks. But other than that, I also like the look of it. It's more up to date and doesn't look like a screen from the 90s that about to malfunction or look like it takes an hour to download. Pros Each department is able to use the software differently to suit the needs of their services Cons Since each department uses the software differently, it isn't always accurate or user friendly when it comes to efficiency for some tasks Review Source IG Irena G. Home support coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Alaya care usage review" July 23, 2020 4.0 Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved. Pros I like the fact that my workers can access the information about the clients, can leave feedback regarding the service. Cons Setting up service with different bill codes is clumsy and require multiple steps. Reason for choosing AlayaCare The marketing was good + the price point Switched from [Home Care Pulse | Experience Management](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/) We needed the staff be able to clock in/out to the service Review Source SG Sadie G. Administration Assistant/ Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Concerns" November 27, 2018 3.0 Not a bad system, there is great potential if they would ask staff that uses them. I think one day it would be nice if family members could access schedule system only to get a copy for themselves. Pros That all care and documents can be updated in the file. The access all staff has to use it. The easy tabs at the top. Cons How glitchy it is. all the updates make other things harder to use or are not needed. When updates happen or it goes down on working hours. To schedule updates in the middle of the night or after 8 pm would be great. Review Source Response from AlayaCare November 29, 2018 Hi Sadie, Thank you for taking the time to submit a review. We really value your feedback and will pass along your concerns to the team. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team. Thank you for your continued partnership and support. BL Briana L. RPN Hospital & Health Care Used the software for: Less than 6 months ### "Alayacare for CBI" December 14, 2020 1.0 Pros I like that I can create my schedule and see my patients addresses on the phone. I do appreciate having access to physicians and medical orders from my phone in the patients chart. Cons This is not user friendly. It is extremely slow, it takes 8-10mins to complete a supply order for a patient when previously with Qcart it would take 2-3, as well having to type in the code or exact name of supplies is extremely tedious and takes more time if I have to go look up the item there should be a catalogue similar to Qcart. There are too many steps involved to retrieve orders. There is a lag to the system that takes time out of my day and from my patients. The vital signs tab has not worked since I started using this new alyacare. Not all referrals have been transferred over, trying to find a BRN and CC or physicians contact is difficult or non existent. The priority issue is that there are more cons then pros to this new software and I would appreciate this review to be taken into account to better the system. Review Source JS Jennifer S. Organizational Development Manager Hospital & Health Care Used the software for: 1-2 years ### "Responsive and Rapidly Improving" September 14, 2018 4.0 There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform. Pros We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak. Cons Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies. Review Source AM Angila M. Program Director Hospital & Health Care Used the software for: 1-2 years ### "Easy to navigate" July 28, 2020 3.0 Customer service is quick to respond and acknowledge the problem. There are days we like it better than other others. We find it fairly easy to use overall but it is not with out its glitches and problems, especially since its most recent updates. Pros It is easy to navigate, the colors work well. Many options for reports. The ability to attach documents to the chart. Cons It is slow, forms do not open easily. The medication profile is not user friendly. Reason for choosing AlayaCare We liked the overall design and ease of navigating the system. Review Source SC Sierra C. RN, Senior Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Power User" December 8, 2020 4.0 I was already relieved when I knew this agency was not using Procura, once I got to use AlayaCare my relief evolved into elation. As a bit of a tech nerd, it's a fun to use software, the customization is second to none and we have highly valued the support we've received from \[SENSITIVE CONTENT HIDDEN\] and the team. Pros Coming from Procura, AC is the polar opposite for functionality. I like that I can develop my own reports, the dashboard KPIs, build forms etc. There is a high degree of customization which I've not observed in other EMR systems. Cons It's not clear how data sets interface - for example, differences between departments, groups and tags. Best practices are not intuitive and assistance in setting these up come with costly service charges. Auditing for data quality and integrity is cumbersome. Reason for choosing AlayaCare I was not involved with the company at the time that AlayaCare was purchased so I can't speak to this. My previous agency had been using Procura for about 2years however and it was never enjoyable for all involved. Review Source VR Verified Reviewer Sr Program Manager Used the software for: 2+ years ### "Implemented this SaaS solution for several projects... " July 12, 2018 4.0 Pros It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels. Cons As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful. Review Source MT Mona T. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Improve Existing Features" December 21, 2018 3.0 Pros The mobile app has been extremely helpful for our therapists. Cons There are numerous features that need to be fixed. For example, discharge reasons cannot be alphabetized. The services list will auto-show 25 services per page instead of 100 services per page. Some of the KPI boxes do not work. The employee finder takes a long time to load. You cannot have certain symbols such as an apostrophe in the document name when uploading into attachments. It is extremely frustrating. Review Source VL Valerie L. Administrative Assistant Individual & Family Services Used the software for: 1-2 years ### "AlayaCare Review" July 24, 2020 5.0 Pros Find it very user friendly, has a lot of useful categories and tabs that we can usually find a great option to utilize. There's been great updates and releases and some helpful webinars. Cons Would love to see a "duplicate product" feature on the Services tab as we often create very similar services and this would save filling out the entire form each time. SMS message reminders for virtual visits would be a great option as well. Review Source TM Tracy M. Billing & Finance Health, Wellness and Fitness Used the software for: 2+ years ### "Alayacare" December 8, 2020 5.0 When problems arise the IT department are very quick at responding and fixing the issue Pros It is easy to use and IT department is always quick to help Cons When printing a document I have to ask to print 2 or 3 different times, It would be nice if it did it the first time requested Review Source Similar Products Featured