# Page 6 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of AlayaCare ## Showing most helpful reviews Showing 126-150 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WLN Wanda Lee N. manager Health, Wellness and Fitness Used the software for: 2+ years ### "I am a user of Alayacare" December 15, 2020 5.0 I have been having a great experience with Alayacare. I love it. Pros I love how it is so accessible as long as I have an internet connection ,it makes my work so much easier especially when I need to work from home. Cons Cannot edit some information once it has been entered. Review Source VM Valerie M. Human Resources Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "AlayaCare" February 11, 2023 5.0 Pros Love this software, easy to use and can access on both computer or mobile app. Cons Nothing to complain about, the support team is always helpful and lets us know when new features are released. Review Source SM Stacy M. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Alayacare Review" February 14, 2020 5.0 Pros We were using four separate systems and Alayacare allowed us to consolidate our needs into one. We now have one place for caregiver management, client management, , compliance, scheduling, matchmaking for scheduling, payroll, billing. The reporting functionality is lightyears ahead of what we had before and offers comprehensive reporting quickly. Cons Overtime calculations aren't automatic, compliance isn't a separate section and is built into the skills and qualifications section for employees, no push notifications for shift offerings. Review Source JH Jeff H. President Hospital & Health Care Used the software for: 6-12 months ### "Good-2-Go West Review" December 3, 2020 4.0 Excellent customer support during start up. Pros Scheduling, billing uploads, functionality, single source for managing our business Cons Not as intuitive as other software, most reports are not customizable and won't allow us to indentify our business Reason for choosing AlayaCare We're a non medical community supports program Most other sites were completely designed for Group Homes or in home nursing. We felt it best fit our business model . Review Source DW Debbie W. Assist CFO- Health, Wellness and Fitness Used the software for: 6-12 months ### "REVIEW" December 3, 2020 3.0 I have worked in all areas --As I am at the Corp level I process and work closely with the billing and we need good reports--to handle our monthly sales and deposits as well as billing to some funders Pros Scheduling is great--Good system for Caregivers Dashboard good Cons Reports are not good Day delay not good Posting payments and contra---not good -very time consuming Reports make it hard to balance monthly sales and posting Reason for choosing AlayaCare Combination of things and because of meeting people at a conference-- Review Source HT Hannah T. Admin Coordinator Hospital & Health Care Used the software for: 2+ years ### "Review" December 3, 2020 4.0 Pros Input of Shifts and timing I do not have anything else to say Cons Keeping track of important dates or need for reminders of those dates E.g: a Birthday or Awards or absences Specifics - like access to car or Qualifications Review Source MW Michelle W. Client Services Health, Wellness and Fitness Used the software for: 2+ years ### "Thank you AlayaCare! " March 11, 2020 5.0 Pros It's web based, can be used anywhere! The info is all provided on one page for easy viewing! Cons The downside to this software being web based, if there's an issue with the web, there can be a lag, but this is very rare! Review Source cA craig A. LAN Lord Health, Wellness and Fitness Used the software for: 1-2 years ### "AlayaCare looks nice, features not as robust as we thought" December 3, 2020 3.0 Pros I like how AlayaCare looks. It is not intimidating to users. The App is very nice on mobile Cons Running reports is not as easy as we hoped Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Mobile app was better on AlayaCare Review Source AB Angela B. CEO Hospital & Health Care Used the software for: 2+ years ### "Amazing software!" November 27, 2018 5.0 AlayaCare helped us streamline our scheduling, introduce time and attendance, access medical records in real time and saved us money in both peoplepower and paper costs. Pros AlayaCare is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and medical records in real time is a game-changer for home care. Cons Nothing... this software is by far the best on the market for home care. Review Source CW Chelsey W. Operations Supervisor Staffing and Recruiting Used the software for: 6-12 months ### "Not happy." December 3, 2020 1.0 Terrible. Pros That it works sometimes. Little things work - like being able to enter demographics. But other than that, its barely functional. Cons There are no hard stops in the system to prevent issues such as fraud. EVV Doesnt work. Data expoting doesnt work. Helpdesk tickets take months to be resolved. Billing doesnt work. Payroll is cumbersome and requires a lot of manual manipulation after exporting. The ongoing saying in our office is if its not one thing wrong with alayacare, its something else. Review Source TJ Tsering J. Program Assistant Non-Profit Organization Management Used the software for: 2+ years ### "User Review" December 15, 2020 4.0 Good, would recommend it Pros User-Friendly. Ease of Access and availability of various options. Cons Some features are hard to follow or easily found. Would love if you had YouTube training videos online Review Source SB Sherisse B. Volunteer and Friendly Visiting Associate Non-Profit Organization Management Used the software for: 2+ years ### "Alayacare Review" December 3, 2020 5.0 Overall a good experience. Pros Ability to manipulate the software to suit the needs of the program. Cons Creating Reports is a little tricky but with more training I'm sure it will get easier. Review Source MB Melanie B. Care Manager Individual & Family Services Used the software for: 1-2 years ### "Great start up" December 3, 2020 3.0 Pros It was a new product, so I appreciated the ambition and excitement of the developers Cons The product launched too early and there were too many complications and task duplication within the software- so not very intuitive or user friendly, way too complicated in areas it shouldn't have been Review Source AS Anne S. Business Manger Hospital & Health Care Used the software for: 6-12 months ### "AlayaCare" December 3, 2020 4.0 Having the app has been beneficial. Pros It has the potential to be user friendly in a lot of areas. Cons In some areas it has caused us more work compared to our last software system. We are still not able to use invoices that fit a standard envelope even though we have asked about solutions many times. Reason for choosing AlayaCare Previous bad experience with Clear care and we were lead to believe that it would help us save time and energy. Review Source HR Heather R. Sector Support Operational Advisor Hospital & Health Care Used the software for: 6-12 months ### "Feedback" December 14, 2020 4.0 As a user, I found the experience relatively non complicated. Pros I found it has different features than the system we were using Carelink. But some of them are definitely an improvement but Carelink had other features that are not on Alyacare. I think the rostering is most definitely an improvement. Cons The report running is quite difficult for staff that are not tech savvy.. Reason for choosing AlayaCare It was a group decision, that we thought would fit with our service model. Review Source PM Pratik M. Business Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool for Care Management" December 11, 2020 4.0 Pros Software is well versed with its accounting and scheduling features Cons Limitation with API integration and automatic data updates Review Source KJ Kathy J. Billing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Billing User" December 11, 2020 4.0 Pros Ease of use and integration between the user and government agency. Cons I have to log on to the Health Partner Gateway to see detailed reconciliation files. Review Source KP Kim P. On call coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "you should know" December 9, 2020 2.0 The experience so far has been very disappointing. Ive used a lot of software and this one is by far the worst experience. Its also quite clear this was not meant for nursing use and geared to psw use. Not sure why the company would purchase this. Pros I like that it can take the hpg updates and automatically update the clients profile Cons \- documents are hidden in a file in a folder in sub folder in a tab in a module, its not efficient -its not a stable platform and it does not act predictably - ie changes don't stick, things don't load -the training was TERRIBLE -patient information is not easily accessible -there is a lack of meaningful reports. ie who is working today -the filters don't stick, why do I have to keep telling it I don't want to see things outside my area? This is going to get worse and worse as other areas of cbi migrate over Review Source RC Rob C. Project Manager Defense & Space Used the software for: 6-12 months ### "Ac Review " October 11, 2019 4.0 Can get a lot of knowledge outside of the schedulers head into the system Pros The ability to match clients and caregivers, the regular updates and agile changes by the product team. Cons Can be a lot of clicks and loss if Efficiency in the system Review Source WL Wendy L. Senior client care coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Improving our way of working " February 14, 2020 4.0 Great, all staff is productive and have patience to teach the individual or group Pros Easy to use it is very user friendly our coordinators learned scheduling system quick! Cons Not live totals in report . . .takes 24hrs - but Alaya is working on this Reason for choosing AlayaCare referral source Switched from [Procura](https://www.capterra.com/p/124533/Procura/) Company decision Review Source BT Benita T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Alayacare versus old fashion way" December 8, 2020 3.0 It is a real time saver! Pros It is a good product. A lot of steps to do some of the simplest things, a learning curve thats for sure. But end result is very good. Cons The buttons need to stand out more. Colors are very flat and undistinguishable. Reason for choosing AlayaCare Cost was more reasonable Review Source SB Sacha B. Director Operations Hospital & Health Care Used the software for: 6-12 months ### "Better Outcomes - happy to share" October 11, 2019 5.0 See pro’s! Lots of support from the team, continues to evolve and respond to changing environment and needs in Australia. Pros Allows my team to spend more time caring less time on paperwork, ensures communication sharing of clients needs and likes which allows us to make their lives better! Simple work flows, Easy of use, customer support, proactive team always looking to improve and eclipsed product. Cons Not much - maybe the colour? We are all about PINK so orange kind of clashes Review Source KP Kelly P. Business System Support Hospital & Health Care Used the software for: 1-2 years ### "Attractive product with heaps of functionality " October 11, 2019 4.0 Pros The product is easy to use and Navigate. Alayacare has a lot to offer and is easily adopted by users. Cons Data Exploration has amazing reporting potential but the speed is often lacking and more functionality and customisation could be added. Review Source MJ Melissa J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Alayacare software review " December 26, 2020 5.0 I’m very happy with the software. It has helped grow our business with out increasing administrative staff. Pros Functionality, It’s very easy to navigate through. Cons I’m very happy with the software. There’s nothing that we are dissatisfied with. Review Source PO Penny O. Chief Operations Officer Individual & Family Services Used the software for: Less than 6 months ### "Review of AlayaCare " December 8, 2020 3.0 We were on paper system with mailing in of client visit forms so to have it electronically has been beneficial with a time stamp/date of the visit. We have not been on the system long enough yet to have all the bugs worked out and the caregivers fully engaged so hard to tell how it has solved a lot of things yet. Again, the biggest issue for us is the reporting. We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. Tickets in Zendesk regarding this are still trying to be resolved. Pros Being able to capture client visits electronically and have the time stamped verification. Cons Much improvement needs to be done on Data Exploration. The turnaround time to get reports of a one day delay, in this day and age of technology, just doesn't work for businesses. Review Source Similar Products Featured