# Page 7 | AlayaCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is AlayaCare the right Home Health Care solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147424/AlayaCare/reviews --- AlayaCare 4.1 (188) [View alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of AlayaCare ## Showing most helpful reviews Showing 151-175 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Denyce H. Senior Administration Officer Computer Software Used the software for: 6-12 months ### "Well Done Alayacare !" October 11, 2019 5.0 With allowing adequate time in readiness for rollout going live was seamless Pros Mobile Application provides ease of use for our team of Support Workers Cons The reporting should be live not delayed by a day Reason for choosing AlayaCare Open API capability and visually appealing. Mobile App easy to use for our teal of Support Workers Review Source DS Danka S. Manager Hospital & Health Care Used the software for: 6-12 months ### "Nothing is perfect" February 14, 2020 3.0 Pros cloud based/accessible from any computer Cons It is slow.it is not clear where to find the right data in data exploration Review Source MR Marie R. Medical records report officer Health, Wellness and Fitness Used the software for: 1-2 years ### "Alayacare user" December 8, 2020 5.0 after all changes are good and upgrade does make things better Pros it is very easy to use and I like the software a lot Cons changes just because I get use to what I started with Review Source TD Tamara D. Nurse Manager Hospital & Health Care Used the software for: 1-2 years ### "Ac Review" December 8, 2020 4.0 Pros Visit Approvals are well laid out. Dashboard is user friendly Cons App is not as accessible as it could be, more features for administrators Review Source FA Fatema A. IT Coordinator Hospital & Health Care Used the software for: 6-12 months ### "AlayaCare User Review" November 27, 2018 5.0 It is easy to use, allowing multiple users to be logged on simultaneously across different platforms. It is a step in the right direction, however, the lag time can surely be addressed Pros The portability and ease of access across different platforms Cons The lag time. It has been very slow at times and that hinders our efficiencies Review Source VR Verified Reviewer COO Hospital & Health Care Used the software for: Less than 6 months ### "Just Didn't Work The Way We Needed It" March 19, 2021 2.0 Read cons. Pros The C-suite is forward thinking. I liked the access to the database. They were willing to make changes to make the deal work. Cons No medication database. Limited or dysfunctional ability to edit field documentation and synch back to the field worker. IT administrative password controls were very weak. One path for mobile users and one path for PC users in some instances. Poor implementation. Alternatives considered [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Review Source JH Jami H. Transportation scheduler, it lead, business intelligence Non-Profit Organization Management Used the software for: 1-2 years ### "Great" September 14, 2018 5.0 Theres so many opportunities with the software to make your business better. Pros In real time, time keep, data and the newest features to making the system better Cons Sometimes can be slow and frustrating when working in a busy setting Review Source nS naresh S. project manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Left a good impression and still impressed" September 22, 2016 4.0 I loved the collaboration with the entire team... The team from customer facing to the development staff is really solutions oriented and they can keep it light and lively. Pros Current technology and extensible. Client Feedback drives the development Cons listening to neil. although he is a good talker.... he needs to take a breath and allow the listener to say something... :-) -- neils a good guy. Review Source JB Joanne B. Program Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "System is "down" or unable to access far too often" November 20, 2017 4.0 Not having to return to the office to record or access notes Pros It's online and I can type notes in about clients/access notes remotely - no paper files. I have to type more to get my review listed. Cons It's frequently "down"/offline/unavailable to access, does not provide grouping of my data for my program, is very nursing specific and I provide other supports, there are too many areas that are irrelevant for my job/not accessible to me that show up as options to click on when I access a client. This just makes it harder to "know" my way around the system - which is a waste of time and taxes patience. Review Source Response from AlayaCare December 14, 2017 Thank you for your review, Joanne! The team here at AlayaCare values your feedback and will continue to work hard to improve your experience. SD Sophie D. Conseillere Health, Wellness and Fitness Used the software for: 6-12 months ### "Could be really great!" February 14, 2020 3.0 its good. Im hoping to use it more, with some corrections needed. Pros The visuals are good. Easy to use. great possibilities Cons Some features needs corrections and translation. Review Source JC Jessica C. Home Support Manager Hospital & Health Care Used the software for: 6-12 months ### "Alayacare Review" September 14, 2018 4.0 Pros The options in Alayacare are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's Cons I am new to using the software in my position so I have not developed or found any area's yet that I do not like. It all seem's to work for me for what I use it for. Review Source MB Maia B. President Hospital & Health Care Used the software for: Less than 6 months ### "Easy of Use" December 8, 2020 5.0 Pros We are excited to roll out the Software at our office! It is very intuitive, had a nice Dashboard with ket metrics, and Walk Me Through feature. Cons I haven't found anything we don't like. Switched from [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/) Change was needed to a more robust product and capabilities. Review Source KK Kiran K. Regional Manager Non-Profit Organization Management Used the software for: I used a free trial ### "My Alayacare journey " October 11, 2019 5.0 We are looking forward to Alayacare providing our organisation and individuals with a software that can be one source of truth and provide us with clean data and easy functionality to achieve better outcomes for our clients. Pros The first demo I was a part of where we had amazing Alayacare staff demonstrate the features and functionality of Alayacare, it rocked most of the boxes on our list. It not only paves the path for effectiveness and efficiency, but promotes user friendly features and a simple solution to our scheduling needs amongst many other things. Cons At the time of the first demo, there were a few functions that required further enhancements such as forms which are currently being launched with forms 2.0. Review Source mM maggie M. RPN Hospital & Health Care Used the software for: Less than 6 months ### "Slow!" December 11, 2020 3.0 Poor - transition from old Alyacare was choppy at best. Many glitches to be still workout. Pros Product is easy to use, items easy to find Cons \- slow response time - slow to save or update - poor design on dropdown menus - unable to read items in dropdown menus - frequent freezing - simple process taking many steps, unnecessarily complicated - schedule difficult to read - poor design - poor design of simple forms Review Source PB Peter B. Ceo Information Technology and Services Used the software for: 1-2 years ### "Plan to pay" October 11, 2019 3.0 Pros Ease of use/user experience Hcp functionality Mobile Cons Apis lack of them Quality/bugs and transparency/comms Speed to implement, get customer live Ndis functionality Too few smes locally to drive relevant development Review Source IM Ian M. Director Hospital & Health Care Used the software for: 1-2 years ### "Ian's review" December 9, 2020 4.0 Automation of service business in healthcare field. Management people from Alayacare have been very supportive. Pros Ease of access for all users, management, field staff. Cons Improve ease of use for infrequent user. Reason for choosing AlayaCare Not applicable. Review Source NS Naresh S. Project Manager Health, Wellness and Fitness Used the software for: ### "Left a good impression and still impressed" December 2, 2016 4.0 The team is very collaborative and supportive of their Client's. They will go the extra mile in covering any gaps, including on the client side to ensure that the launch is successful. Pros Current technology and is extensible. Client Feedback does drive the development. The CS team is there to support our needs. I've completed my third implementation of AlayaCare at Saint Elizabeth, for our Elizz brand, Clinical Pharmacy, and Nursing Review Source NM Natasha M. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Implementing Alayacare" February 14, 2020 4.0 The customer support in the development of the software to suite our needs has been great. However I would have feedback in the order of how the development, implementation and training are conducted. Pros Mobile App functionality. Staff are able to get live data on the clients that we serve and their schedules Cons Not sure yet. Only just going live with it. Reason for choosing AlayaCare The mobile app and family portal feature Review Source CD Christina D. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "AlayaCare" October 11, 2019 4.0 Pros The app for field staff is brilliant and easy to use. The log in and out feature is great. Scheduling is easy to see. Cons It needs better payroll integration, text message capability and push notifications for shift offers. Review Source YW Yvonne W. Owner/Operator Medical Practice Used the software for: 1-2 years ### "AlayaCare review 2020" December 3, 2020 4.0 For our staff to be able to clock in and to do their reports as been really good especially during this pandemic. Pros The integration to my business was fairly good. Cons It don't always be working for our field staff to clock in. Review Source AL Ariel L. Client & Caregiver Experience Manager Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly with Supportive Zen Desk Staff" November 27, 2018 5.0 Pros I like that the system is easy to navigate with a clear view of all channels on the live dashboard. Data Exploration allows you to run detailed and accurate reporting. Scheduling calendar is user friendly, clear and concise. Zen Desk support staff is quick, helpful and patient. Any time I have a question, it is actioned immediately and there is always a solution! Cons I would like to see a tool to where we can geo track our staff's clock ins on the live Dashboard. Review Source LH Lori H. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Transformational Solutions!" September 22, 2016 5.0 Alayacare has an in-depth understanding of care delivery needs of home care and community care. Their solutions are elegant and intuitive to our needs. Their customer services is exceptional! Pros The opportunity to provide better care to our clients, improve quality through our technology solution, Reduce costs through decreasing reliance on manual processes, reduce administrative burden, better analytics, increase our accountability to funders and clients in the future. Review Source BP Beverly P. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Two Thumbs up for AlayaCare" December 23, 2020 4.0 I am new to my position and this program. I am finding it fairly easy to learn and very user friendly. Pros I like that you can pull different informational reports from the program. Cons I really haven't found anything I don't like yet. Review Source Randi B. Marketing Manager Hospital & Health Care Used the software for: ### "null" October 26, 2017 5.0 Review Source IC Ivan C. Billing Hospital & Health Care Used the software for: Less than 6 months ### "Alayacare" December 3, 2020 2.0 Uninviting. Pros No comment to be added at this time for this review. Cons Uncomfortable technical support and unhelpful administration. No innovation and no review for ongoing issues. Review Source Similar Products Featured