--- title: "AlayaCare Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AlayaCare Software - reviews, pricing plans, popular comparisons to other Home Health Care products and more." source_url: "https://www.capterra.com/p/147424/AlayaCare/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # AlayaCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AlayaCare ## What is AlayaCare? AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and healthcare of the future. ## What is AlayaCare used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 188 user reviews Reviews sentiment Positive 80% Neutral 14% Negative 5% Starting price $1000 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AlayaCare?[Manage this product listing](https://www.g2.com/products/alayacare-alayacare/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AlayaCare 4.1 (188) VS. [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price $1000 Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (187) Ease Of Use 4.7 (93) Value For Money 3.9 (152) Value For Money 4.6 (89) Customer Service 4.1 (171) Customer Service 4.6 (91) ## AlayaCare alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (163)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147424/AlayaCare/alternatives/) ## FAQs about AlayaCare Overview ### What problems does AlayaCare solve? AlayaCare solves disconnected home-care scheduling, client documentation, staff communication, and reporting by keeping visits, care plans, mobile charting, payroll, and client records in one system. Coordinators and schedulers can match staff to shifts, while field caregivers, clinical managers, and office teams share real-time client updates, track care quality, and reduce paperwork. Answer based on 120 reviews Overview ### Which roles and teams benefit most from AlayaCare? AlayaCare is most used by operations leaders, agency executives, and care coordination teams in home care organizations. Operations managers and directors oversee scheduling, service delivery, and reporting; coordinators manage client care and caregiver assignments; office and administrative staff maintain records and workflows; executives review operational performance and financial oversight. Answer based on 184 reviews Overview ### What company size and industries is AlayaCare built for? AlayaCare serves small businesses in Hospital & Health Care, which account for 61% and 59% of reviewers, respectively. It also supports midsize organizations (28%) and enterprises (11%) in Health, Wellness and Fitness (24%) and nonprofit management (5%), for home health, private-duty nursing, non-medical care, home infusion, and community programs. Home health care is the most common use case (50%). Answer based on 188 reviews Features and Usability ### What are the key features of AlayaCare? AlayaCare includes scheduling for coordinating caregivers, client visits, and care assignments; mobile access for updating care notes, viewing schedules, and communicating in the field; and real-time reporting with reporting and statistics for monitoring operations, tracking performance, and identifying trends. It also covers HIPAA Compliant requirements. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does AlayaCare integrate with? AlayaCare integrates with 9 third-party tools, including CareAcademy, Docmosis, Google Maps, Hireology, Pentaho, QuickBooks Online Advanced, WalkMe, Waystar, and eFax. These integrations support training, document generation, mapping, recruiting, analytics, accounting, user guidance, claims, and fax communications across home-based care operations. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on AlayaCare? AlayaCare offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers find scheduling staff and everyday users can learn core tasks quickly, while nontechnical care workers, administrators, and report builders often need more guided, hands-on training. Implementation quality and follow-up materials can vary, particularly for reporting and advanced features. Answer based on 18 reviews Getting Started and Support ### What customer support options does AlayaCare offer, and how do users rate the experience? AlayaCare offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support teams as responsive, helpful, patient, and collaborative, particularly during implementation. However, some report prolonged help desk tickets without follow-up, difficulty getting assistance, and workflow knowledge gaps that lead to rework. Answer based on 77 reviews Features and Usability ### How well does AlayaCare handle home care scheduling? AlayaCare makes home care scheduling accessible with customizable services, drag-and-drop tools, and staff shift offers. Scheduling teams often find it intuitive enough for faster training and care-plan adjustments. However, some agencies report slow page loads, repeated refreshes, excess clicks, and limitations when changing recurring or on-hold visits. Answer based on 43 reviews Features and Usability ### How well does AlayaCare manage data and reporting? AlayaCare centralizes client and workforce data, forms, and reporting for teams that need shared operational information. Agencies value configurable profiles and accessible reports, but data managers often find Data Exploration difficult to build and slow to refresh. Some organizations also encounter duplicate entry, incomplete historical migrations, and reporting fields that are hard to locate. Answer based on 38 reviews ## Who uses AlayaCare? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 708 Home Health Care reviews Capterra data shows that buyers of Home Health Care software rank the following features as their top priorities: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) AlayaCare supports all three of the features reviewers rate most important: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help businesses coordinate visits, protect patient information, and manage individualized care plans more effectively, allowing teams to deliver consistent care and stay organized across daily operations. Scheduling 4.3 (56) 87.50% of 56 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources HIPAA Compliant 4.4 (43) 95.35% of 43 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 4.2 (29) 93.10% of 29 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 4.1 (46) 89.13% of 46 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Compliance Management 3.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Reporting & Statistics 4.1 (42) 92.86% of 42 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns AlayaCare 68 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - One-to-One Messaging: Send personal messages to clients or attendees - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (187) 3.9 Based on 187 reviews ## Pricing Value for money 3.9 (152) Basic $1,000 Per Month Value for money 3.9 (152) 3.9 Based on 152 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Hireology](https://www.capterra.com/p/224301/Hireology/)[ WalkMe](https://www.capterra.com/p/131194/WalkMe/)[ Pentaho](https://www.capterra.com/p/78014/Pentaho-Business-Analytics/)[ CareAcademy](https://www.capterra.com/p/239196/CareAcademy/)[ Docmosis](https://www.capterra.com/p/142578/Docmosis/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (171) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (171) 4.1 Based on 171 reviews ## User reviews Overall rating 4.1 Based on 188 reviews Filter by rating Counts reflect reviews available in this feed. 5(69) 4(82) 3(27) 2(5) 1(5) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager of Community Support Services Used the software for: 3-5 years ### "Manager of Community Support Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2025 Positive experience. What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions. Pros I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. Cons Frequent updates and system enhancements are important but sometimes these updates result in unexpected glitches or disruptions in functionality. This can create temporary challenges for both staff and clients, especially when the issues impact critical workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Caregiver Used the software for: Less than 1 year ### "Home Health Duties& Scheduling made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 My overall experience with Alayacare has been a great one, it is a big reason why I chose to apply and become a team member of Bayada Home Health Pros What I like most about AlayaCare is the ease of choosing shifts and the duties listed for each client for each home health aide. Cons I have not used the software long enough to have any dislikes, I'm still in a trial period. I do recommend it for any Home Health agency to train their employees on picking shifts and knowing their duties at each client's house. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Director Used the software for: 3-5 years ### "Great service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 14, 2025 Exceptional level of service and professionalism from our Account Manager and Customer Success Director Pros User friendly interface. Constantly adapting and developing an improved platform. Cons Inability to change some 'headings' that may have a different definition in various locations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Griffin S. Quality Assurance Specialist Used the software for: 1-3 years ### "AlayaCare Retrospective" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 23, 2024 Fair, there are/were some very strange UI issues early on that I have never seen on a platform this size and otherwise fairly modern (at least compared to the decrepit EMR or CRM software that I am used to). These issues being things like, not being able to search clients/employees with apostrophes in their name or hyphens for the first few months of our company using this platform. From a UI side, even though there were workarounds, this is an issue that I know is fairly trivial to fix (making sure search items are being read as strings instead of plaintext). The strong reporting tools are very useful for my role, and while I do wish they were streamlined, I know that direct integration with SQL is preferable to the systems I'm used to using. Pros strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. Cons SQL reporting needs clearer links to form context fields (in name), there are many pieces of data you can pull from a client/employee profile that would not be immediately evident from the profile, which is good, but there should be clearer indications that those abilities exist. Reduce redundant language in DE 2.0 that would pull multiple results if you are looking to make a report with (for example) client contact information. There should not be a "Client Contact Type" and "Client Contact Type (form context field)", especially when in many cases only one of the two would ever pull data at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Social Media and Communications Used the software for: Less than 1 year ### "Just did a soft launch and loving it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 10, 2025 Wonderful, and hopeful for what the future holds. I will be working to learn a little bit of everything in order to be a resource and backup help should our team require it. Being efficient in the basics will be my near future goal. Pros I love how, it is continually improving and keeping tabs on needs and changes within the industry itself. Cons Nothing really, if I had questions, out Alayacare assistant helps wonderfully, or will get us answers if she can’t. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Integrated Service Coordinator Used the software for: 1-3 years ### "User Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 10, 2025 Fair still a lot to discover.permissions system can sometimes be restrictive. Getting that sorted early prevents friction later. Pros Ease of use of the scheduling features. Intuitive the platform is, especially for making schedules, viewing client profiles, and coordinating tasks. Cons Can't include images in notes only attachments.instability, app crashes, or problems when using the app offline Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of Compliance Used the software for: 3-5 years ### "Overall pleased with the environment. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 12, 2025 Overall fair, we are currently revamping our entire system with their help to customize branches as we expand. Pros Improved functionality with recent improvements, user friendly reporting through Data Exploration 2.0. Also excited about Layla (new AI) Cons Difficulty receiving assistance through zendesk. We have had several tickets opened that remain open for quite some time with no feedback or follow up. Wish there was a simpler way to track overtime and see a client's first and last date of service accurately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Scheduling Coordinator Used the software for: 3-5 years ### "Great job Alayacare! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2025 While I truly love the scheduling aspects I would like to see more features to allow for alerts or notifications for nurses to see when they clock in to a visit. Pros I really enjoy utilizing the scheduling features and being able to customize services taylored to the needs of our business. Cons I feel that reports should be updated in real time. It’s a struggle to have to wait the 2 hrs for a report to be accurate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Business Systems Analyst Used the software for: 1-3 years ### "AlayaCare application feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 10, 2025 The application is more user friendly than other scheduling systems. Also, it has capability to implement many technological innovations. Pros AI features such as Alayaflow and Layla. This will help SPOs improve on efficiency and data accuracy, and reduce manual work. Cons Data Exploration refresh time is currently every 2 hours between 7am-5pm. The end-user should be able to capture real-time data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of Implentation Used the software for: 1-3 years ### "Great app and great company to work with" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2025 works great most of the time and does everything our organization needs for it to do and in certain areas even more. Pros Alot of great features to offer. We have so many things that we do inside of alayacare, and helps our organization run smoothly. Cons Very complex and can sometimes be confusing how complex it is. Sometimes when an issue arises, it can be something so small that breaks alot of workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147424/AlayaCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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