Concord Infiniti

Concord Infiniti

4 / 5 4 reviews

Who Uses This Software?

Infiniti is a library automation solution designed and developed for the specific needs of the K-12 school market. We focused on meeting the specific needs of districts, schools and students.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Concord Infiniti
  • www.concordinfiniti.com/
  • Founded 1987
  • Australia

About Concord Infiniti

Concord Infiniti Integrated Library Services is a powerful tool, designed & developed to improve the educational outcomes of students at your school. Infiniti is a purpose built K-12 school library solution and incorporates features that ensure school libraries can deliver the functionality they must within the constraints necessary for their student audiences.


Concord Infiniti Features

  • Acquisition Management
  • Barcode Scanning
  • Barcoding / RFID
  • Catalog Management
  • Circulation Management
  • Fee Collection
  • OPAC
  • Patron Management
  • Periodicals Management
  • Reserve Shelf Management
  • Search
  • Self Check-in / Check-Out
  • Serials Management

Concord Infiniti Reviews

1st year-still battling through changeover issues

Dec 06, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Looks great, very modern, cataloguing module easy to use.
Too many problems created by changover with our 3 campus library.
Was meant to improve borrowing between campuses but problems created by merging 3 campuses has affected the everyday use of system and until we get these issues resolved, our daily workload has increased.
The thing that gives me hope going forward, is the customer service. I believe that we can work out all issues with Concord staff...eventually. Until then, we are paying for a product that hasn't reached it's full potential.

Looks great, easy to use, and excellent support from the Concord team.

Dec 03, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
- Easy cataloguing
- Whole system is very intuitive and requires little training
- Reports exportation is A+++
- Neat, clean interface that looks modern and 'google-esque' which suits our young clientele
- Search function and result display makes for a user-friendly

Cons:
- Improved communication in the migration process could have saved us hours of manual entries when a second upload of data was not requested/sent.
- SSO issues took weeks to resolve, meaning that our launch was ineffective.
- LibBase platform is limited in functionality and a little bit clunky
- List functionality has a lot of room for development
- Helpdesk team are knowledgeable and responsive
- Slowness when clicking through the different menu options (upgrades to the server should improve this)

Vendor Response

by Concord Infiniti on December 03, 2015

Thanks Gina it's great to hear you have had great support and are enjoying using Infiniti.

I think the first look is brilliant. Second look shows areas that need attention

Nov 30, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: 1. Search looks great. Very attractive to the user. Unfortunately some words like ebooks convert to searching for books. This information is in small print. Our users don't read small print. We have asked for the word to be accepted in its own right. It is on the roadmap
2. Merging databases has been a headache. Hopefully our 2nd year will be better
3. In transit - Pull list. books moving across campus has problems. We have worked out a procedure to work our way around it
4. Acquisitions. A new module is in process of being made. This feature was attractive to us. Library staff would know what has been ordered. Email orders and putting a catalogue record in one go is very appealing. We can take a request from a student; email it to our supplier with our order number; a catalogue record is generated; the book is on reserve for the student who requested its purchase.
5. Education. Time poor means I cannot explore. Lea was most helpful in advice for generating a house borrowing report. Unfortunately, I did not believe the report.
6. When we have problems, being told it is on the road map is assuring on one hand. On the other we just want it done. Small things like trap message we want to read it when we scan the book and when it is returned. One way is possible now - is it hard to make it both ways?
7. Setting up of the library management system. We wish we had more input initially. We would like to have been asked which switches we need on or off.

Vendor Response

by Concord Infiniti on November 30, 2015

Anne this is great feedback and we will definitely look into some of the areas that you indicated in your comments. Infiniti is built and improved based on the feedback from our fantastic customers and community. We'll be in touch early 2016 for another review, I'm predicting 5 stars across the board :)

Exceptional User Interface & Amazing Customer Service

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
- User experience is the focus of this software
- Cloud-based = any device, any time + opportunities for roaming librarian (e.g. circulation via iPad & bluetooth scanner in our Primary school libraries)
- integration with other systems e.g. Canvas, ClickView etc - makes for a seamless user experience
- customer services is amazing - the Infiniti team are always open to feedback & happy to add ideas to the roadmap - they have a strong focus on personalised service & support - they know school libraries!

Cons
- None!

Vendor Response

by Concord Infiniti on November 30, 2015

Thanks for your review Stefanie - we're glad to hear you, your staff and your students are enjoying the Infiniti experience and interaction with our customer service team.