Who Uses This Software?

amoCRM was designed to help you manage your leads, tasks and sales team. As a manager, you will have full control over your team and pipeline with extremely rich analytics and monitoring tools.


Average Ratings

48 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QSOFT
  • www.amocrm.com/
  • Founded 2004
  • United States

About amoCRM

Contact management has evolved beyond simple database maintenance to become a vital sales tool. But amoCRM has taken it a step further - based on customer input, we have expanded our product with new features and integrations. Whether its by keeping your leads organized or by tracking everything that happens on your website, in emails, during calls and across social media, amoCRM builds a complete picture of your business. When you manage contacts this way, you can shorten the sales cycle.


amoCRM Features

  • Activity Management
  • Appointment Management
  • Contact History
  • Contact Import/Export
  • Customer Pipeline
  • Email Marketing
  • Group Management
  • Lead Management
  • Prospecting Tools
  • Search / Filter
  • Shared Contacts

amoCRM Reviews Recently Reviewed!

Amo CRM will get the job done!

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The business I am in is very small and not many people work here. This is perfect for helping us stay organized.

Pros: Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

Cons: It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another.

Worth the money

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has good overall functionality that can be customized to your company¿s needs, integrated well with email accounts and notifies you of daily projects and events.

Cons: With so many features of functionality it would be nice to have more technical support from USA rather than European CSR¿s

AmoCRM - Easy to Use

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use Interface is user-friendly Tags for leads make organization easier Pipeline view is a nice feature Spreadsheet importation is customizable

Without amoCRM it is difficult to keep a detailed record

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Easy to use

Overall: AmoCRM helps us to keep a detailed account of each customer. In addition, the system demonstrates the performance of each manager. This approach raises profits and helps to cut costs.

amoCRM review

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I as the leader, can easily control the sales process.

Cons: i have not found an bad things with amoCRM

Overall: The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.

I couldn't imagine using anything else!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using amoCRM now for the last 5 months and as I have said, I couldn't imagine using anything else. It's a really easy and user-friendly CRM and I'd recommend it to just about anyone looking for a simple tool that still gets the job done. Back when we were looking into several CRMs, I chose amoCRM because it had seemed to be one of the simplest. I was not let down. Whenever I had questions about something, Sang and Xenia from customer service helped out quickly. There is really nothing for me to complain about here.

My experience with amoCRM

Jan 12, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I¿m going to stay with amoCRM, it¿s what I was looking for.

Our experience with amoCRM

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company used another CRM system earlier but decided to try amoCRM because of our partner¿s advice. amoCRM does not need a complicated implementation process so we started using it right after registration on website. There is a great feature - extensions install opportunity. We also find services LiveChat and HyperScript very useful. What is important, functionality didn¿t disappoint us, a wide range of different features are really useful! Mobile version of this CRM system is also a great advantage for us.

Pros: Really easy to use system with intuitive interface and operational support.

Cons: Technical support accepts all the proposals on the amendments amoCRM

My experience with amoCRM

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I¿m going to stay with amoCRM, it¿s what I was looking for.

Cons: This simple system is possible to leads & contacts, sales analysis, mobile applications, web-site integration, security and access, scoring etc

Recommendations to other buyers: Using of educational video tutorials and information from the thematic distribution within the license. At initial registration the trial period.

amoCRM is my choice

Dec 29, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: One year ago we decided to implement CRM system in our business. After testing several variants of systems we stopped at amoCRM. It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration ¿ all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn¿t require programming skills, only your desire. If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. I recommend to try amoCRM to all sales directors, who want to increase efficiency of their businesses.

I am the head of call center

Dec 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Pros: Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice ¿rm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend!

Cons: with a slight time delay come letters to the email.

Flexible settings

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. I recommend to try amoCRM to everyone, who is interested in profit and business development.

Pros: Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

Best cloud CRM for me

Dec 23, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As Director of Sales, I can confidently say that amoCRM - your secret weapon to improve business performance. The system makes it easy to control the conduct of all your transactions, schedule tasks, mark all the upcoming events. It is very convenient to create a list of contacts, there is ability to sort contacts by company. The system has an informative mode of analytics that allows to follow all steps of transactions and successfully bring them to the end. Developers regularly update the system, because the world is not standing still. My conclusion is this - amoCRM well suited to small business.

Best cloud CRM for me

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: As Director of Sales, I can confidently say that
amoCRM - your secret weapon to improve business performance.
The system makes it easy to control the conduct of all your transactions,
schedule tasks, mark all the upcoming events.
It is very convenient to create a list of contacts, there is ability to sort contacts by company.
The system has an informative mode of analytics that allows to
follow all steps of transactions and successfully bring them to the end.
Developers regularly update the system, because the world is not standing still.
My conclusion is this - amoCRM well suited to small business.

Easy of use tool for lead management

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. amoCRM has a friendly interface and really helps to sell more. I, as the leader, can easily control the sales process. Integration with email and web forms are simply adjusted and give an immediate effect in terms of speed of responses to questions of potential customers. For us it is an effective system for lead management which is easy and pleasant to work with.

Cons: I not found any disadvantages in the work of the CRM system

Recommendations to other buyers: If you care quick and simple implementation, be sure to consider amoCRM.

Great tool for keeping track of your sales activities

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using amoCRM for two years for managing sales processes in my company. amoCRM doesnt require especial skills from sales manager. It is quite simple but very useful. Information about each customer is in instant access. With multi-function API we are able to fully automate the entire sales team. You can also use API if you would like to personalize your system. Informative mode of analytics allows managers to follow all steps of transactions and successfully bring them to the end. You can use widgets, located in the settings, if you want to increase functionality of your amoCRM. This system is the good choice for small and middle businesses.

Pros: This system is the good choice for small and middle businesses.

Cons: I not found any disadvantages in the work of the CRM system

A perfect system

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won¿t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Cons: Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations to other buyers: I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

Best and easy CRM ever!

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Year ago i as a sales director, decided to try CRM system in my dept. We tried a lot of CRM, but one that we have chosen met all our needs and expectations of the system. It is amoCRM. Firstly, it doesn require especial skills from sales manager. Is is quite simple but very useful. Secondly, i should consider that all functions in amoCRM are thought out to the smallest details. It allows not to think for the developers just to enjoy the system. Thirdly this CRM system has little price tag. Its brilliant for small businesses with small amount of employees. I recommend to try amoCRM in your sales.

Vendor Response

by QSOFT on December 18, 2015

Dear Konstantin! Thank you for your review! We are very proud that you have given us such a high score. We will keep it!

amoCRM really helps to increase sales.

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration.

Vendor Response

by QSOFT on December 18, 2015

Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Very simple and useful

Dec 16, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I could see in amoCRM the ease and simplicity in working process. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. If you have lack of functionality, you can use widgets, located in the settings menu. I prefer amoCRM to all other CRM systems for small and medium segments of business.

Pros: Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons: Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Vendor Response

by QSOFT on December 18, 2015

Mr. Senin! Thank you for your review! We try to be the best for you.

amoCRM is the best service

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: amoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff. As it is convenient to follow the work of sellers and all stages of the transaction. I am sure that all leads are to be processed at a time according to our rules processing. Very pleasant and convenient that you can determine the effectiveness of all channels attract customers directly in the CRM, tracking the ones that work in the most cash transactions. With each update software is getting better and better, new features and new integration with other services.

Vendor Response

by QSOFT on December 18, 2015

Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business.

Sales automation

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Pros: Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Cons: amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Vendor Response

by QSOFT on December 18, 2015

Dear Ilkin! Thank you for review! We are very pleased that you so highly value us!

Ease of use amoCRM

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We decided to have implemented CRM, considered several options . We stopped at amoCRM. She is very friendly Interface , our employees very quickly learned to use it. Now we save a lot of time due to the acceleration of work in typical operations. We always have up to date information about the current status of the company as a whole and for specific employee . Already there was an understanding of what additional features we need in amoCRM, we will implement them and actively use . I recommend to try.

Pros: Mobile Application of amoCRM is a high quality App.

Cons: It is still a small number of standard modules - widgets.

Vendor Response

by QSOFT on December 18, 2015

Eduard! Thank you for your review! Our entire team is constantly improving the system to work with it brings you pleasure.

Excel vs amoCRM

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel.

Vendor Response

by QSOFT on December 18, 2015

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

effective sales

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: The main advantage of amoCRM is the ease and simplicity of implementation of business processes. The intuitive interface made it possible for employees to quickly adapt to the system. It has everything needed for effective sales force : scheduler , integration with telephony , mail to the site and much more. Detailed analytics and sales funnel opened my eyes towards hidden problems in the system of sales within the company. Additional functionality is provided by a variety of built-in integrations with popular web services. Further development of the system through the API provides tremendous opportunities for personalizing the system.

Pros: The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world. An equally important factor in the choice in favor of amoCRM is its price .

Vendor Response

by QSOFT on December 18, 2015

Mr. Brown! Thanks a lot for review! Each feedback for us - a stimulus for further development!

The best one for dynamic growth

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other. Transparent task management is also "magic" tool that helps to control every sale opportunity, that your company has.

Pros: Great sales dashboard Transparent task management Integeration API

Cons: No Single Sing-On No Outlook Integration

Vendor Response

by QSOFT on December 18, 2015

Dear Alexey! Thank you for review. We will consider all your comments!

Definetely the best choice

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have tried several different CRM-systems but they didn¿t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren¿t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Cons: Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations to other buyers: Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

Easy, breezy (c)

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amo is so cool! It¿s so handy for deals conducting and tasks setting. It¿s been a year since I don¿t need to think about and trying to remember what I have to do tomorrow anymore. My supervisor has always wanted to control me and now he can actually do it without compromising my work. Gone are the days when I had to fill the reports every night by my hand. I am so glad we found a system like this.

Cons: There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

Recommendations to other buyers: Be more consumer-oriented. Nowadays it's the most important thing.

Really easy CRM system for sales

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I¿ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. Viktor Dovzhik, CEO Introvert

Pros: - Good and easy UI - API & widgets - Fast support - Integrations

Cons: - Not suitable for large companies - Only sales process

Vendor Response

by QSOFT on December 18, 2015

Mr. Dovzhik! Thank you for review! We are very excited about our partnership and are interested in its development.

amoCRM - a single workspace

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since the beginning of this year, we use the amoCRM in our sales department. The first time was certainly uncomfortable , but thanks to webinars and documentation, staff involved in the work with the product within two weeks. Functional of the system covers work with the client and lead since the first treatment to completion of the transaction. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Due to the wide functional external API amoCRM we integrated with the infrastructure of the company, so saved ( in a number of things to tens of minutes ) on types of operations. The missing functionality is compensated by third-party widgets, which amoCRM provides on the settings page. I recommend amoCRM to work with clients - amoCRM - a single workspace.

Pros: Low barrier to entry

Cons: not work with documents

Vendor Response

by QSOFT on December 18, 2015

Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

Most easy CRM

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We now do not have the forgotten clients, amoCRM always reminds about calls and upcoming tasks. Completely untrained person can open it and immediately start working.

Pros: Easy integration with PBX

Cons: Need integration with Office 365

Vendor Response

by QSOFT on December 18, 2015

Mr. Balaushko, thank you for review! We will respect your opinions and will develop in this direction.

I recommend to all companies for the division sell and maintain the client database.

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database.

Pros: Simplicity and ease of use.

Cons: Currently disadvantages not detected.

Vendor Response

by QSOFT on December 18, 2015

Dear Vitaly! Thanks for review! We are very pleased that our system can help you improve business performance!

Amo crm converts time into money

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers.

Pros: I have no complains about customer support service

Cons: Limited disk space. I would like more. But this is not so important

Best thing I like about amoCRM is the search and filtering options.

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Best thing I like about amoCRM is the search and filtering options. It has so many different parameters, that it can suit any pedantic user. Pipeline view is very easy to setup and user-friendly, with drag-and-drop option. Contact and Calendar sections are super informative and also very easy to use and adjust to suit your needs. Statistic and call reporting options are fantastic and surely will please any business owner or director that really likes to be in touch with sales activities of the business. Settings allow you to even further customize and build your own amoCRM with numerous tools and integrated web platforms. Price is pretty good also, there are few options to choose from. From down sides it is only lack of integration with Google. Great product otherwise.

amoCRM is a good system to start

Dec 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tested amoCRM, and then implanted this system in my sales department. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress.

Pros: - usability - website integration - support

Cons: Generating documents by fields from Lead would be great function

amoCRM the best system for sales

Dec 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work in sales for 20 years, at different times work with clients was organized differently - these were tables in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave with this magnificent system for conducting customers and sales accounting. Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system it is impossible to miss the problem in the transaction, or to lose the attention of the client. At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics on sales of my company from anywhere in the world where there is Internet because of using cloud technologies! I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales!

Superb CRM on the Cloud

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company have been using this CRM tool since 2012. We are amazed with the new development and new features offered by their team. Product is easy to use and yet a powerful tool for your business. Most importantly, they have a really good customer service!

Vendor Response

by QSOFT on December 16, 2015

Mr.Gonzalo! Thanks for your review! We are very glad that you appreciated our system.

Easy and economy! Wondeful

Dec 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From all the CRM products I tried and tested, I¿d go with amoCRM. It sure does have its downsides, like complicated phoning option setup and inability to connect with many social networks, but overall, I¿d give it 8.5 out of 10. Reason being, it has got all the functions that CRM user needs, including lead storing, follow up, progress and keeping all relevant information. It has all the major platform integrations, it communicates with your email and web site, provides all the stats and has forecasting tools. All that you get at a really fair price, much lower than competitors. Plus, some icing on the cake, you get the best possible support you can expect. So, going with amoCRM again and again.

Easiest CRM system in the world

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am business consulter, and already I've implemented amoCRM in more than 5 company's. usually the hugest problem of the CEM systems, its implementation, because employees (users) not using new system because of its UX. In this case, everybody very fast starting using the amoCRM, and the system is going to be life. Also one of the benefits, its a lot various integrations with third party systems, like IP telephony and email marketing services. Thanx a lot developer team, I am your ambassador :)

Pros: fast start price flexibility UX/UI

Cons: some bugs, but it's basically nothing

amoCRM - optimal solution for a dynamic business

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: amoCRM seems to be an optimal solution for a dynamic business ¿ as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Pros: Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Cons: Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values ¿ could really contribute a lot to the automation.

The most effective way to track clients and tasks

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We would like to thank AmoCrm team for their work and high level of services. We have been using the soft for a couple of years and can hardly imagine how our company can operate without it now
On the plus side we can highlight:
- friendly interface
- flexibility: we have easily managed to integrate the soft into our operation processes: just add the necessary fields to reflect the specific of our business
- great analytic tools to track sales and margins
- tasks tracker: some deals require team work so it is great to have tasks manager
- deals history: we can easily review previous deals with the clients and offer them customer oriented services

Can hardly think of cons, as the soft is regularly renewed and the team usually takes into account our recommendations.

Convenience & Mobility - The powers of amoCRM

Oct 03, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: AmoCRM software, has the potential to categorize and filter all of your leads depending your needs. Do you want to make a change? Just click on the tab of the lead that you want to customize, make the change¿ done! You, also, have the option to see your teams latest activity and check the tasks that are due to be done most urgently. AmoCRM interface, is really optimized for tablet use. I have tested on ipad & iphone devices with both of them working smoothly and flawless. The mobile app synchronizes everything you do on your iphone/ipad back to the data base. The Dashboard, Leads, Contacts and Tasks screens are available. Reports (Stats) are not available on the app and the settings screen has become the Account button. A tutorial from scratch, guiding me step by step would be more efficient, instead of having tips only after my own selection of specific menus. A tutorial/help screen with analytical guide, would be helpful for the new software users.

Pros: - In case you have an active lead and you have a to do task, for this lead, it reminds you your task¿s deadline with calendar notifications. - Friendly user interface. - Excellent mobility use.

Cons: - The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software. - A tutorial screen would be helpful.

Ease & Economy - The powers of amoCRM

Oct 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines.
In Online forms, if I want to add amoCRM¿s build ¿in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful.


Pros
- In case you have an active lead and you have a to do task, for this lead, it reminds you your task¿s deadline with calendar notifications.
- Friendly user interface.
- Excellent mobility use.

Cons
- The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software.
- A tutorial menu would be helpful.

Easy use, even out-of-office, good idea of time-managment

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The first contact is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. At the begginig there become insignificant questions and the first is how to add a new note. It was the only one problem. All the other functions are very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop or tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any managers can check sales-manager's activities. So it help to control the future profit and make a statistic report at the end of the certain period which also helps to make notes in bussines-plan.

Pros: - online crm - working as a time-managment for all the office - can buy for several accounts - control by the manager or director - possible to make quick notes

Cons: To make function "to add" more bright or bigger to see at the first sight May be would be better to make the colors brighter and lines more contrast.

Simple and containing all necessary functions system

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first contact with the system is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. Then while starting work with it, there become some questions and the main is how to add a new note. It was only one probnlem. All the other functions is very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop of tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any manages can check sales-manager's activities.

Vendor Response

by QSOFT on October 01, 2015

Dear Aksinya, thank you for your review. We are currently working on the new version of design and we do hope that you will find new UX more convenient and even more intuitive.

Really easy to use

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: amoCRM is user friendly, allows concentrating on real work instead of managing notes about customers. It is convenient way to delegate work with customers to account managers. amoCRM has user access restrictions depending on role of user.
There are only three subjects which make me disappointed:
1. When attach a file via amoCRM attach function and filename is in Russian and one downloads this file then name of the file is in latin (transliteration) but not in Russian as expected. That is why we use DropBox.
2. When attach a file via DropBox it always displays today's date even if a file was added a week ago.
3. Field "Client name" is combined. It is not convenient when we integrate with MailChimp. We have to edit each entry in MailChimp to separate First and Last names.

All other functions are great working.
Thanks!

Vendor Response

by QSOFT on October 01, 2015

Dear Gleb! Thank you so much for your review. We value your opinion. We will consider the suggested changes and it they meet popular demand, we'll try to include them in the future releases.

Very intuitive amoCRM, though some enhancement needed

Aug 11, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using amoCRM for almost a month now. I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable. The integration with third parties, such as Dropbox and Mailchimp, works seamlessly and as expected. I do not really like the limits on leads subject to number of licenses for users purchased, but the company was very attentive and increased my limits free of charge until the end of six months subscription.

Pros: Customer support, easy to use and intuitive interface, integration with 3rd parties.

Cons: Limits policy based on subscription plan

Apr 12, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money