# Dockwa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dockwa the right Marine solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147452/Dockwa/reviews --- Dockwa 4.9 (16) [View alternatives](https://www.capterra.com/p/147452/Dockwa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Dockwa Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert F. Chair of Boat Basin Committee Maritime Used the software for: 2+ years ### "Game changer for our marina management" March 6, 2021 5.0 Improved our oversight of our staff, especially important in our organization where we only have volunteer managers. We are also able to give our customers better service by taking reservation on-line rather than relying on e-mails and phone calls. Getting better visibility to the market was an added plus. Pros We operate an seasonal community owned marina with a mixture of long-term and daily slip rentals. Prior to installing Dockwa, we were dependent upon our dock masters keeping manual records which led to confusion and concerns about integrity. Since we started using Dockwa we have near complete verification of slip assignments, payments and can start taking reservations during the off-season. It is early March as I right this review and we are over 50% booked for this coming summer! Another plus is that Dockwa brings in business as it is becoming the go to place for booking boating slips. Might also add that our dock masters were not computer mavens when we started with Dockwa, but with a bit of help from the Dockwa staff they were able to learn how to use the product and become very comfortable with it. Cons The reports provide lots of information that can be downloaded into Excel, however there is no way to customize the fields you want in your reports. The result is each report has to be manipulated to make it usable. Another small gripe is that pricing can only be set by sending the information to the Dockwa staff. Reason for choosing Dockwa Much more comprehensive tool for managing slip reservations, payments and assignments. Review Source Response from Dockwa March 10, 2021 Robert, thank you so much for leaving us a review! I'm so glad you're getting value out of being on Dockwa. We hear you loud and clear on wanting the ability to customize reporting and will get that feedback to our product team. Thanks once again for taking the time to review us. It means a lot! Hi to everyone at Fire Island! LC Louis C. Senior Accountant Government Administration Used the software for: 2+ years ### "Boaters Love it, Users Love It!" September 3, 2020 5.0 The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters. Pros Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely. Cons Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features. Alternatives considered [Storable Marine](https://www.capterra.com/p/141098/Molo/)[DockMaster](https://www.capterra.com/p/92549/DockMaster/) Switched from [MarinaOffice](https://www.capterra.com/p/98609/MarinaOffice/) More modern and efficient system. Review Source CB Christy B. Communications Manager Used the software for: ### "The long-awaited Reservation system that will enhance your customer's booking experience " January 28, 2016 4.0 Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution. Review Source RM Roland M. Marine Manager Maritime Used the software for: 2+ years ### "Dockwa - Easy to Use Force Multiplier" April 4, 2021 5.0 We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to focus on providing top service to our on-site customers and not being distracted by often lengthy phone calls for slip or mooring rentals. In effect, Dockwa gives our team an extra 'set of hands' by handling the collection of the minutia related to rental of property assets. Dockwa notifies us almost instantly of the arrival of new reservation requests so that our team can respond quickly. Pros Dockwa provides our dock team with tools that quickly notify us about incoming reservation requests, changes or cancellations. Being able to respond to our customer quickly within Dockwa is a game-changer and increases the level of customer satisfaction throughout the season. Cons My only thought is that reservation details (customer / boat name, boat details) are not always 'in focus' - the operator has to switch to a separate tab to view them. This is a very minor inconvenience. Review Source SP Steve P. Marina MGR and Dockmaster Maritime Used the software for: 2+ years ### "I cannot recommend Dockwa more- Great Product/Customer service!" March 5, 2021 5.0 Can't say enough positive things about Dockwa. Love everything about it Pros I have used Dockwa for the past 5 years or so and it has made my transient boating business so increasingly popular and has removed any and all hassles for getting paid. If a client's credit card has any issue I am notified instantly. Their customer service is superb as well. They are always reachable and the program is simple to work with as well. Cons No cons at all. I highly recommend Dockwa to any marinas or to any boaters . Reason for choosing Dockwa They were much simpler to figure out and the personal phone customer service is unmatched. Review Source PD Peter D. Owner Maritime Used the software for: 2+ years ### "Dockwa Review" March 25, 2021 5.0 Having a turn-key system ensures that the boaters experience is met while streamlining the marina's operations. Pros The Ease of use while entering in information. Cons There is a need for a more comprehensive marina management system for both guest (transient) and seasonal boaters Reason for choosing Dockwa The management of the company and their response to questions and their ability to customize the program to suit our needs Review Source PG Paul G. Owner-President Maritime Used the software for: 1-2 years ### "Dockwa made transient reservations much easier" March 3, 2021 5.0 As a marina, the Dockwa software made the entire job of transient reservations much easier. It was surprising to me that the name recognition of the brand "Dockwa" was nearly universal. Pros Transient boating customers seem to prefer interacting with booking software more than with th destination property because it is easier, more efficient, and more impersonal Cons I needed to slightly modify my internal control system Review Source Response from Dockwa March 5, 2021 Thank you so much for the kind review! I'm glad transients have gotten easier for you as a result of Dockwa. We love having you as a customer. RR Ryan R. Harbor Master Law Enforcement Used the software for: 1-2 years ### "Menemsha Harbor" September 14, 2020 5.0 Dockwa has been a great addition to our marina. We have increased our revenue and our customer experience has been made easier with this software. Pros The ease of use and available suport are my favorite parts of this software. It has made my job easier to have everything, both Transient and Residential on one database for organization purposes. Cons I would like it to be more tailerable to specific marinas needs. Reason for choosing Dockwa We did not research alternative options. Review Source Dan F. Senior Project Manager Construction Used the software for: 6-12 months ### "I absolutely love the Dockwa app. " July 28, 2018 5.0 I love the ease of booking. It's simple, it keeps the requirements of my vessel and automatically books on my cc. Pros Our family are full time cruisers traveling on our sailboat. We love that Dockwa completely streamlines the check-in process that is required with most marinas, also you know the amenities, and what other peoples opinions of the marina is through Dockwa reviews. Cons Our only complaint is that not enough marinas have signed up to book through Dockwa yet. But we are waiting. Review Source MG Michaella G. Deputy Harbormaster Used the software for: ### "Stay Hip & Jump Ship, to Dockwa!" January 26, 2016 5.0 Dockwa has made a tremendous impact on the operations management of Edgartown Harbor and I look forward to utilizing its ever-improving features as product development continues to progress at an accelerating pace. Regardless how vague or specific our feedback and requests have been, the team has done an incredible job implementing solutions to meet our needs in timely fashion. This ability to precisely tailor the software to the nth degree combined with the cohesive and user-friendly platform has set a new precedent for customer reach and profit growth, all the while, lowering costs and simplifying duties. To add, it would be an understatement to say the teams' accessibility and response time is awe-inspiring, especially when taking into account, the sheer momentum their business is scaling-out at. Dockwa is second-to-none in the industry, and frankly, competitive alternatives are inexistent. To any prospective or indecisive clients, I sincerely doubt your opportunity cost not converting to Dockwa outweighs the upward mobility and potential gain you're sacrificing should you not. If you intend to maintain a competitive relevance in this industry but are not one of the 250+ marinas already on board and utilizing the service, I strongly encourage you to make the transition to Dockwa. Review Source CM Connor M. marina owner Hospitality Used the software for: 1-2 years ### "excellent customer service " June 25, 2020 5.0 dockwa has helped get me more streamlined bookings for my mooring rental company. Pros the software is very user friendly. A “tech novice” like my self am easily able to navigate through the system. Cons I feel that the easiest of use on mobile interface could be a bit better. Review Source NB Noreen B. Dockmaster Used the software for: ### "This software is all about efficiency and style. Works great, looks great. " January 15, 2016 5.0 DOCKWA is a simple to use software that gives boaters and marinas fast information. With new features available since last season, it should save us lots of time and steps in the reservation process giving us more time for our customers. Review Source JC Josalyn C. Used the software for: ### "As a marina company that just started implementing the program we are excited to see the results!" January 25, 2016 5.0 As a marina company that just started implementing the program we are excited to see the results in the upcoming boating season. Dockwa made it a very easy process to get our properties onboard with their program. Review Source BW Beth W. President Used the software for: ### "Five Stars across the board" January 25, 2016 5.0 Overall a great product and customer service. Review Source AM Alana M. captain Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Makes booking easy" March 27, 2018 5.0 Pros Using Dockwa has made booking in the winter, we use to lose a lot of business when we were away for the winter but now clients can book online. It has also saved time not answering the phones Cons The biggest issue clients have complained about is not being able to select the dock slip they prefer. Review Source AM Angie M. Teacher Education Management Used the software for: Less than 6 months ### "Great tool to use while boating!" September 20, 2017 5.0 Great user friendly tool to have while boating. Pros Super helpful map that allows you to just type your location and will display marinas. Then it will allow you to reserve a slip based on your boat length and days/hours you want to stay. Cons Not many cons. Sometimes I wish they would have more pictures of the marina itself to help determine if we want this one or that one. 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