# Klient PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Klient PSA the right Project Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147460/Krow-Enterprise-PSA/reviews --- Klient PSA 4.6 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Klient PSA Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric M. Directeur, Recherche de talents Human Resources Used the software for: 6-12 months ### "A great discovery" July 27, 2022 5.0 We optimised day to day processes with tasks automation so we can focus on priorities Pros This PSA is so easy of use and powerful. It's definitely a great help conducting day to day business, manage projects and work load! Cons Project Gantt still needs some small bugs fix but almost fully functional Review Source CBÖ Cengiz Barkın Ö. Game Developer Computer Games Used the software for: 1-2 years ### "A Comprehensive and Streamlined Project Management Tool" December 15, 2022 5.0 Overall, my experience with Klient PSA has been positive. It has allowed me to manage projects effectively and efficiently, and I would recommend it for larger teams. The features are robust, and the user interface is intuitive. Pros Klient PSA is an incredibly powerful project management tool that allows teams to easily assign tasks and collaborate on projects. The user interface is intuitive and the features are robust, making it a great choice for all levels of project management. Cons While Klient PSA is a great tool for project management, it can be difficult to customize for very specific needs. Additionally, some of the features can be confusing to navigate and the pricing structure can be complicated. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Klient PSA stands out among its competitors with its comprehensive suite of project management tools, and its ability to be customized to fit specific needs. Additionally, its user interface is easy to use and understand, making it a great choice for project managers at all levels. Review Source JS James S. CEO Management Consulting Used the software for: 2+ years ### "Benefits of Klient PSA" July 22, 2022 4.0 Overall, experience has been good. The support was a bit slow in the beginning however has improved over the last 18 months. Pros Friendly team and helpful support. Overall system capabilities are good and has helped improve how we manage our services business. Provides good visibility for projects within our delivery teams. Cons Project management capabilities are not optimized as well as they could be. We have provided feedback for improvements to resource mgt. and time tracking. We would really like to see Smartsheet like collaboration capabilities in Klient. Review Source Response from Klient July 27, 2022 Hi James, thanks for the review! With the merger of Drakya, we'll be able to accelerate our product development and our support services. Don't hesitate to reach out to Dominic if you want better visibility on our roadmap. Thanks, Fred TN Tim N. Partner Insurance Used the software for: 2+ years ### "Great system and exciting plans ahead" July 12, 2022 5.0 Klient has quickly become a key tool in our business processes, and we are very pleased with the system. While there are undoubtedly improvements that could be made, the team have an ambitious road-map and are always willing to consider new ideas for enhancing functionality. Pros Very flexible and highly configurable. It uses standard Salesforce structure, so we're able to tweak the out-of-the box functionality to suit our specific business needs. The team at Klient are friendly and helpful, and while there are some features we would like to see as standard, they are genuinely eager to find solutions for any non-standard use-cases we have. Cons The feature that we would value most is the ability to switch between hours and days as the unit of measurement on a project by project basis (currently everything works from hours as standard). We have a number of workarounds that allow us to deal with this, but it means we have deviated more than we would have liked from the core functionality of the system. Reason for choosing Klient PSA While both looked like impressive tools, we felt Klient was more intuitive and would be easier for us to configure to fit our needs. Review Source GW Gina W. Operations Coordinator Fund-Raising Used the software for: 1-2 years ### "Review" July 15, 2022 4.0 So far, working with \[SENSITIVE CONTENT\] has been wonderful, he is always there to answer any questions and provides tutorials on how he did something I asked of him, so that I could learn for future use. I also think Klient Support has been amazing and super transparent on what they can help with. Klient PSA so far has been great, it just has some minor issues, like page loading under My Work, Gantt Chart tasks, and some reporting issues I mentioned above. Pros I liked how seamless look wise it blended into Salesforce and the features we currently used before implementation. Cons I feel as though I don't have a grasp on easy reporting for our teams purposes based on the time tracking, profitability, team availability, and utilization data. Reason for choosing Klient PSA We received good feedback from a previous client of ours, that pushed the final decision. Review Source Response from Klient July 27, 2022 Hi Gina, thanks for the review. We'll add to our video's priorities to create good training on reporting. Until then, don't hesitate to reach out to Dominic if you need help with reporting. Thanks, Fred MD Marie D. Billing Coordinator Marketing and Advertising Used the software for: 2+ years ### "Marie's review" July 7, 2022 4.0 It has streamlined and maintained an easier, more manageable method of project management, timesheet entry, reporting and invoicing for us. Pros As the Billing Coordinator, the ease of using Klient to generate invoices is much more efficient, trackable, and simple to use. Cons We do not use the resource planner as much as we should; we have too many exceptions that cannot be managed just yet. Review Source Response from Klient July 27, 2022 Hi Marie, thanks a lot for your review. Don't hesitate to reach out to Dominic if you need help with anything VR Verified Reviewer Vice President, Financial Services Information Technology and Services Used the software for: 2+ years ### "Powerful project management on the Salesforce platform" July 7, 2022 4.0 Project management, resource planning, budget tracking. Pros Integration with Salesforce, Data model, ease of use, breadth of features. Cons UI can be slow, particularly for inline editing features, which can be a drag on ease of use. Review Source AC Adam C. Director of Service Delivery Telecommunications Used the software for: 6-12 months ### "Klient after 1 year" July 7, 2022 4.0 Our experience has been very good. Our integration partner \[SENSITIVE CONTENT\] has been amazing at implementing and supporting us while rolling out this software to my team. Pros I really like how easy it is to customize tasks as our products and processes change. I also like how we can easily report on project status and projects assigned to specific staff members. Cons I wish it had a better centralized notes section that could be used to document communication both internal and external. Review Source VR Verified Reviewer Mechanical Engineer Higher Education Used the software for: 6-12 months ### "Very helpful tool, easy integration with the business" December 26, 2022 5.0 Pros Easy integration with the rest of the business softwares used. Intuitive GUI design facilitating new users' training process. Highly customizable so as to fit the software in your own business' needs. Cons There are some small bugs at Gantt chart generation. Overall, there are plenty of features that could be inserted and become standard without the need of creation through customization. Review Source VJ Vinay J. Associate Director Information Technology and Services Used the software for: 6-12 months ### "Best and most complete PSA available in the market" August 22, 2018 5.0 Krow team is really responsive and quick to resolve your query, they are the small team but very committed to making sure implementation is successful. Krow supports an exhaustive list of functionality and has the comparatively small release cycle unlike other PSA like financial force and kimble. Pros Complete PSA package : 1. Good UI 2. Supports Lightning 3. Developed ground up 4. the most economical PSA available in the market 5. KROW is on Salesforce Platform Cons 1\. Relatively new in the market 2. Small team 3. Lack of inbuilt connectors supported out of the box Review Source Response from Klient June 30, 2022 Thanks Vinay for the review! We've been on Salesforce AppExchange for 7 years now. Our team just reached 30 employees and we keep growing. Keep participating in Klient community. Thanks again! BC Brayan C. Analista de sistemas Information Technology and Services Used the software for: 6-12 months ### "Klient PSA para que seguir buscado esta herramienta lo tiene todo." January 7, 2023 5.0 Pros Es una herramienta muy intuitiva, dinámica y fácil de incorporar para las empresas, sin importar el tipo de labor que se gestione, este aplicativo te ayudara a concretar tus metas. Cons Teniendo en cuenta su facilidad de implementación, tiene que ser implementado de una forma minuciosa porque puede presentar errores espontáneos. Review Source JJ James J. Professional Services director Telecommunications Used the software for: 6-12 months ### "Klient PSA - a new user perspective" October 3, 2022 4.0 Very good - great integration team and training. Pros Easy to use and cloud based, does what I need it to do really. Cons Gantt chart is a little clunky using it via a browser, could do with a thick client interface IMHO. Reason for choosing Klient PSA cost primary driver. Review Source DK Danish K. CEO Information Technology and Services Used the software for: 2+ years ### "Powerful and ease to use Klient PSA" September 7, 2022 5.0 Easy to use and everyone can easily understand this application. A+ for this application Pros PSA is a powerful product. Time saving. great costumer service. Excellent Cons They need to fixed some small bugs . All done from my site. Review Source KD Karl D. Solution Architect Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Klient PSA Review" July 8, 2022 5.0 From pricing interactions, installation and the kick-off the individuals involved knew this product in and out. Klient University was well thought out and detailed. The inclusion of bringing in other staff memebers to the training to demonstrate what was learned in 8 hours was a great process. Team was well versed and fit our schedule and timeline. Pros The dynamic views. Workspace, resource planner and task managment. Cons At this point we are too new to pick on any particular area. At first glance it is complex, but that will become easier. Review Source Response from Klient July 27, 2022 Hi Karl, thanks for the review. We are working hard to build a video library to help you master our platform. We'll keep you updated. Thanks, Fred OB Olivier B. HR Consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Klient is such a game changer" July 27, 2022 5.0 Awesome, 100% recommend. Pros Task management is such a game changer, it's easy to create projects and the learning curve is reasonable. Cons Nothing in particular, loading times could be faster but definately not a dealbreaker. Review Source AG Alexandros G. Civil Engineer Civil Engineering Used the software for: 6-12 months ### "Streamline Your Professional Services with Klient PSA" December 31, 2022 5.0 Pros 1)Improved project management: Klient PSA offers a range of project management features, such as resource planning, time tracking, and project reporting, which can help teams stay organized and on track.2)Enhanced customer relationship management: Klient PSA includes customer relationship management (CRM) features that can help teams manage and track customer interactions, including sales, support, and billing. Cons Cost: Depending on the features and level of support needed, Klient PSA may be a more expensive option compared to other PSA software. 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