# K9 Koordinator Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about K9 Koordinator Software - reviews, pricing plans, popular comparisons to other Kennel products and more.

Source: https://www.capterra.com/p/147471/K9-Koordinator

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# 

 K9 Koordinator Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

K9 Koordinator

## What is K9 Koordinator?

Web-based solution that provides kennel management through pet boarding, grooming, training, daycare and more.

## What is K9 Koordinator used for?

[Kennel](https://www.capterra.com/kennel-software/)

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$60.83

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### K9 Koordinator

2.0 (12)

VS.

[5.0 (61)](https://www.capterra.com/p/150536/Pet-Manager/reviews/)

Starting Price

$60.83

Per User, Per Month

Starting Price

$45

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.7 (12)

Ease Of Use

4.7 (61)

Value For Money

1.8 (11)

Value For Money

4.8 (59)

Customer Service

1.4 (12)

Customer Service

4.9 (61)

## K9 Koordinator alternatives

[4.7 (78)](https://www.capterra.com/p/231681/BusyPaws/reviews/)

Starting price

$79.00

Per User, Per Month

[4.9 (59)](https://www.capterra.com/p/203713/Paw-Partner/reviews/)

Starting price

$44.99

Per User, Per Month

[4.5 (214)](https://www.capterra.com/p/136469/Gingr/reviews/)

Starting price

$95.00

Per User, Per Month

[4.7 (13)](https://www.capterra.com/p/10020167/Goose/reviews/)

Starting price

$150.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/147471/K9-Koordinator/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Customer Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store and organize information about customers and previous interactions

Pet Grooming

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

For pet grooming businesses

Onboarding

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

K9 Koordinator 4 features

Manage various aspects of appointments including booking, rescheduling, canceling

Store and organize information about customers and previous interactions

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

For pet grooming businesses

Get Advice

We can help you find the software with the features you need.

Features

2.5 (12)

2.5

Based on 12 reviews

## Pricing

Value for money

1.8 (11)

Free Trial

Basic

$60.83

Per User,Per Month

Value for money

1.8 (11)

1.8

Based on 11 reviews

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## Support, customer service and training options

Customer Service

1.4 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

1.4 (12)

1.4

Based on 12 reviews

## User reviews

Overall rating

2.0

Based on 12 reviews

Filter by rating

5(1)

4(2)

3(0)

2(2)

1(7)

Mentioned topic

Sorted by most recent

CM

Cindy M.

Owner/operator

Consumer Goods

### "Don’t do it!!! Worst software!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 31, 2021

Horrendous, awful, hate to have to call technical support which is ALL the time

Pros

Used to be awesome years ago. That is no longer the case. The product fails time and again, daily! I have learned to just deal with the failures but no more. I’m done!

Cons

Everything now! The product fails daily and multiple times a day and I’m no longer a huge business! Run from this product! Save yourself the initial and the annual fees. Horrible company!

Reasons for choosing K9 Koordinator

The then \[SENSITIVE CONTENT\] was awesome and I could talk to him personally. That no longer exists and no one takes accountability in this company anymore.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Trish C.

Senior Receptionist and Lead Trainer

Hospitality

### "I had 5+ years of headaches"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 28, 2018

Other than a few key features, it was just a joke. Nice run cards and a facility map are not worth the headache you get daily with this. They have been working a cloud based version for YEARS. As of me shopping software for a new facility last year, they still had not gone live, despite getting a "coming soon" notification about it a year before. Unless they do a COMPLETE overhaul and fix the major, major flaws in the customer/tech support, I really recommend staying far, far away.

Pros

\- I really liked the way the run cards are set up. Of all the programs I've used, theirs is my favorite. - Ease of setting up feeding and medication instructions is super easy, no need to put in the same instructions multiple times for multiple meals. - I do like the facility map rather than just a list of rooms.

Cons

Customer service and tech support is HORRENDOUS and this aspect alone if why I tell people to stay away. - There is no after hours, weekend, or holiday support PERIOD. There were times I had to back track on a holiday weekend to figure out reservations and check people out. It's an hours long process. - Down time when the software was down was equally awful, even when it happened during times when support was available. - Often times the support really didn't understand the issues when we had them well enough to actually help. Once the support was outsourced, it really went down the drain. Support did not have a good grasp of the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GK

Greg K.

General Manager

Hospitality

### "As of mid 2017 they greatly improved their tech and customer support! Almost gave up on them."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 11, 2018

A successful start-up pet care business.

Pros

In about mid 2017 to our surprise the company got it's act together and greatly improved their tech and customer support!! We love k9 koordinator now! It's affordable, the interface and many functions are handy and easy to use and now their tech support is at the ready to walk you through if needed. We're so accustom to the software that we rarely need any help, the main problem k9 had been having is changing it's clients over to a new cc processing gateway service and working out the bugs. Now that they got this area tackled it's been smooth sailing. I have to give them credit for getting their stuff together! They really worked hard to get it right after extended period of neglect, all I can say is I'm glad we did not try to move all of our files over to a new company, would have been a headache and expensive. We hope k9-bytes keeps up the good work! Like I said we love this software, it's not flashy which is fine by me, for our kennel / daycare / grooming business - k9 does it all for us!! I would recommend this software to any pet business.

Cons

We've been using k9 bytes K9 koordinator four approx 8 years. Company changed hands in about 2015 and their customer service and tech support suffered. So we looked around off and on to change to a different kennel software or cloud service but never took the big step to change over, until about mid 2017 we we're about to give up due to lack of tech support... see above pros

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FK

Fran K.

Owner

### "very easy syste to use, but no muscle"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

April 1, 2018

Pros

This software was extremely user frendly. The reporting was shallow, but accurate. It was easy to see how many suites we had open.

Cons

The customer service is the worst!!! The owner is not willing to make any chages to take this software out of the garge. It is a real shame, as there is not much else out there for competition and nthing as user friendly..

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AW

Allan W.

CEO/president

### "Customer service has been better but the software is still broken."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

February 8, 2018

Pros

Nothing but the cost to switch to another program is to expensive. Being such a long time end user I have been able to find my own work arounds.

Cons

The software is broken for the last several years and there has been zero updates to fix the known issues. We have been promised multiple times a fix is coming but it's never delivered.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HD

Helen D.

Owner

Consumer Services

### "Can't Live without It"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

10/10

February 28, 2017

Great software that does everything: boarding, reservations, run cards, reports on almost everything you'd want to know including past years profits, reservations, new clients, etc. It is very easy to use, luckily, because it seems almost impossible to get a hold of customer support--unless they think you are a future customer. They also charge a lot each year for the "license" and for "support." Even though I am totally non-tech I have gotten pretty good at trouble shooting and never have to call them to "fix" anything. I have used it for at least 6-8 years and I can't imagine running a boarding kennel without it.

Pros

How much of the "office work/paperwork" it does. I especially like the reports and run card features.

Cons

Customer non support and expense.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JE

James E.

President/owner

Consumer Services

### "Horrible service!"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 8, 2017

This company has the worst tech support I have ever encountered. It has always been bad, but over the past couple of years it has been getting progressively worse. We use 4 computers at check in/out and currently 3 out of the 4 have been inoperable for the past 3 days. Our collar printers and electronic signature pads are all off line. Calls and emails to service and management have gone unanswered for 3 days. No message system; it just rings. A desperation call to sales this morning (they answer) resulted in a hang up when we ask about service. Not a single word. They just hung up. And we pay the maximum service rate for a guaranteed 4 hour response 24/365??

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Jeff P.

President

Consumer Services

### "Stay away from K9 Bytes or K9 Skye!"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 1, 2017

I inherited K9 Bytes when I purchased the business 2-1/2 years ago. In that time I have pulled my hair out trying to use it. We are never able tie-out our deposits to revenue because of the retarded way they handle sales discounts and prepayments, so we have a line in our P&L called "Business System Error." I discovered the hard way after our first year it does not calculate sales taxes correctly, and wound up losing more from it doing an incorrect calculation on state sales taxes. The program crashes many times a day for no apparent reason and has to be restarted. It changes dogs from unrelated clients, deletes clients and dogs, adds charges on current invoices for events 8 years in the past, and is generally a horrible business system. Calls to their Tech support are a complete waste of time. Their staff has poor language skills and never ever seem to be able to correct basic problems usually saying "our programmers are working on a fix" which never comes. More than 20 calls to Senior Management go to deaf ears. Their owner and CEO apparently don't care that they are hemorrhaging clients. Believe me I have tried to get someone over there to help me because conversion has a huge cost to the business in lost productivity - but they obviously don't care. This without a doubt the worst supplier I have ever used in my 35-year career. We are currently migrating to another vendor's product and will never look back once we convert! Yes it's cheap and that's what it's worth. Stay away!!!

Pros

It's very cheap

Cons

Customer support is atrocious. The program has numerous issues - none of which they ever correct.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HR

Hannah R.

Office Manager

### "User friendly but there is always something wrong and customer support is terrible!"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 13, 2016

We used K9Bytes for my first two years and the system has had numerous issues. It crashes frequently, would randomly change dogs names or delete them entirely, and has a very outdated feel. There are some useful features to the system and my favorite part was the ease of finding various types of reports for just about anything. The biggest downside is the customer support. We had multiple issues and would contact them but it would numerous requests for the same issue as well as many days for us to even get a phone call. I know they are coming out with a new web-based launch soon and I hope that improves the quality of this product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Susie P.

General Manager

Veterinary

### "OK Software the worst customer service & tech support EVER!"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 12, 2016

We have used k9 bytes (k9 Koordinator) for quite a few years because the idea of switching was scary. There is a maintenance fee of nearly $1000 a year which is affordable compared to some of the monthly fees other kennel scheduling companies that are out there. The problem is you pay that fee and get zero help with the issues that you cannot work around. For the last year (since October 2015, it is now December 2016) the issue with not being able to run credit cards with expiration dates past 2020. I called multiple times to try and fix the issue and for an entire year was told our programmers are working on it. Not being able to accept credit cards is a huge issue that should not have taken over a year to fix. I still don't know if they have fixed it we switched to another company on 11/12/16. It takes a lot to learn a new system and transfer everything you have, I know I just did it. I wouldn't recommend going to a company who's tech support has been outsourced and when you call customer service you have to leave a message for someone to call you. It is a very frustrating never ending the cycle with them.

Pros

There are some really good features but nothing that other companies don't have.

Cons

Dated and the worst service I have ever encountered

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/147471/K9-Koordinator/reviews/)

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