Average Ratings

10 Reviews

  • 2 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • K9 Bytes
  • www.k9kloud.com/

About K9 Koordinator

Software that streamlines all of your business functions related to pet care: pet boarding, daycare, grooming, training, and more.


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K9 Koordinator Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management

K9 Koordinator Reviews Recently Reviewed!


As of mid 2017 they greatly improved their tech and customer support! Almost gave up on them.

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In about mid 2017 to our surprise the company got it's act together and greatly improved their tech and customer support!! We love k9 koordinator now! It's affordable, the interface and many functions are handy and easy to use and now their tech support is at the ready to walk you through if needed. We're so accustom to the software that we rarely need any help, the main problem k9 had been having is changing it's clients over to a new cc processing gateway service and working out the bugs. Now that they got this area tackled it's been smooth sailing. I have to give them credit for getting their stuff together! They really worked hard to get it right after extended period of neglect, all I can say is I'm glad we did not try to move all of our files over to a new company, would have been a headache and expensive. We hope k9-bytes keeps up the good work! Like I said we love this software, it's not flashy which is fine by me, for our kennel / daycare / grooming business - k9 does it all for us!! I would recommend this software to any pet business.

Cons: We've been using k9 bytes K9 koordinator four approx 8 years. Company changed hands in about 2015 and their customer service and tech support suffered. So we looked around off and on to change to a different kennel software or cloud service but never took the big step to change over, until about mid 2017 we we're about to give up due to lack of tech support... see above pros

Overall: A successful start-up pet care business.

Stay away from K9 Bytes or K9 Skye!

Feb 01, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's very cheap

Cons: Customer support is atrocious. The program has numerous issues - none of which they ever correct.

Overall: I inherited K9 Bytes when I purchased the business 2-1/2 years ago. In that time I have pulled my hair out trying to use it.

We are never able tie-out our deposits to revenue because of the retarded way they handle sales discounts and prepayments, so we have a line in our P&L called "Business System Error." I discovered the hard way after our first year it does not calculate sales taxes correctly, and wound up losing more from it doing an incorrect calculation on state sales taxes.

The program crashes many times a day for no apparent reason and has to be restarted. It changes dogs from unrelated clients, deletes clients and dogs, adds charges on current invoices for events 8 years in the past, and is generally a horrible business system. Calls to their Tech support are a complete waste of time. Their staff has poor language skills and never ever seem to be able to correct basic problems usually saying "our programmers are working on a fix" which never comes. More than 20 calls to Senior Management go to deaf ears. Their owner and CEO apparently don't care that they are hemorrhaging clients. Believe me I have tried to get someone over there to help me because conversion has a huge cost to the business in lost productivity - but they obviously don't care.



This without a doubt the worst supplier I have ever used in my 35-year career. We are currently migrating to another vendor's product and will never look back once we convert! Yes it's cheap and that's what it's worth. Stay away!!!

Recommendations to other buyers: If everyone else in business was gone, you could manage a kennel more effectively with a strawberried Great Plains System from Microsoft!

OK Software the worst customer service & tech support EVER!

Dec 12, 2016
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There are some really good features but nothing that other companies don't have.

Cons: Dated and the worst service I have ever encountered

Overall: We have used k9 bytes (k9 Koordinator) for quite a few years because the idea of switching was scary. There is a maintenance fee of nearly $1000 a year which is affordable compared to some of the monthly fees other kennel scheduling companies that are out there. The problem is you pay that fee and get zero help with the issues that you cannot work around. For the last year (since October 2015, it is now December 2016) the issue with not being able to run credit cards with expiration dates past 2020. I called multiple times to try and fix the issue and for an entire year was told our programmers are working on it. Not being able to accept credit cards is a huge issue that should not have taken over a year to fix. I still don't know if they have fixed it we switched to another company on 11/12/16. It takes a lot to learn a new system and transfer everything you have, I know I just did it. I wouldn't recommend going to a company who's tech support has been outsourced and when you call customer service you have to leave a message for someone to call you. It is a very frustrating never ending the cycle with them.

Recommendations to other buyers: There are a million better companies out there!

Very Poor product with even worse customer support

Dec 09, 2016
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Has a decent dashboard

Cons: Horrible Customer Service

Poor flexibility

No Updating or New features in 4 years

Very limited Reporting

Poor merchant support

Overall: Our company has been using this software for a little over 4 years, mainly because it did not have an annual fee. Since the beginning the customer support has been spotty but over the last 2 years it has been horrible. The originally company has been sold and now its technical support is not domestic making a bad technical support team even worse with a language barrier. For the last 2 years we have had an error message appear every time we check a dog in and they do not know how to fix it. I would suggest not only that you do not buy this program, but RUN AWAY FROM IT QUICKLY.

Recommendations to other buyers: Stay away from K9 anything.

Can't Live without It

Feb 28, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How much of the "office work/paperwork" it does. I especially like the reports and run card features.

Cons: Customer non support and expense.

Overall: Great software that does everything: boarding, reservations, run cards, reports on almost everything you'd want to know including past years profits, reservations, new clients, etc. It is very easy to use, luckily, because it seems almost impossible to get a hold of customer support--unless they think you are a future customer. They also charge a lot each year for the "license" and for "support." Even though I am totally non-tech I have gotten pretty good at trouble shooting and never have to call them to "fix" anything. I have used it for at least 6-8 years and I can't imagine running a boarding kennel without it.

Recommendations to other buyers: No

Horrible service!

Feb 08, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: This company has the worst tech support I have ever encountered. It has always been bad, but over the past couple of years it has been getting progressively worse.

We use 4 computers at check in/out and currently 3 out of the 4 have been inoperable for the past 3 days. Our collar printers and electronic signature pads are all off line.

Calls and emails to service and management have gone unanswered for 3 days. No message system; it just rings. A desperation call to sales this morning (they answer) resulted in a hang up when we ask about service. Not a single word. They just hung up.

And we pay the maximum service rate for a guaranteed 4 hour response 24/365??

Capterra loader

very easy syste to use, but no muscle

Apr 01, 2018
2/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: This software was extremely user frendly. The reporting was shallow, but accurate. It was easy to see how many suites we had open.

Cons: The customer service is the worst!!! The owner is not willing to make any chages to take this software out of the garge. It is a real shame, as there is not much else out there for competition and nthing as user friendly..

Customer service has been better but the software is still broken.

Feb 08, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing but the cost to switch to another program is to expensive. Being such a long time end user I have been able to find my own work arounds.

Cons: The software is broken for the last several years and there has been zero updates to fix the known issues. We have been promised multiple times a fix is coming but it's never delivered.

User friendly but there is always something wrong and customer support is terrible!

Dec 12, 2016
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Comments: We used K9Bytes for my first two years and the system has had numerous issues. It crashes frequently, would randomly change dogs names or delete them entirely, and has a very outdated feel. There are some useful features to the system and my favorite part was the ease of finding various types of reports for just about anything. The biggest downside is the customer support. We had multiple issues and would contact them but it would numerous requests for the same issue as well as many days for us to even get a phone call. I know they are coming out with a new web-based launch soon and I hope that improves the quality of this product.

Look somewhere else

Nov 19, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Tech support is terrible! Not current with industry trends.

Overall: I have been a customer for 8 years. Tech support within the past year has become unresponsive and can't seem to correct problems with their program. I contacted them twice in July about a printer issue and no one ever contacted me. Recently issues have arisen with a Windows update. Six weeks later they still haven't resolved the problem.