--- title: "MassageBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MassageBook Software - reviews, pricing plans, popular comparisons to other Massage Therapy products and more." source_url: "https://www.capterra.com/p/147523/MassageBook/" page_type: "product" language: "en" --- # MassageBook Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MassageBook ## What is MassageBook? For the massage professional: MassageBook is a massage therapy and bodywork practice management software solution to help professional massage therapists and bodyworkers achieve business success by simplifying scheduling, marketing, & online business functions. For the consumer of massage and bodywork services: MassageBook is the leading national directory of professional massage therapists, simplifying the process of finding and booking local massage therapists. ## What is MassageBook used for? [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Business Management](https://www.capterra.com/business-management-software/)[Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 448 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 3% Pros & cons Streamlined business management experience Intuitive and user-friendly design Recurring technical glitches Payment processing limitations Starting price $20 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MassageBook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.massagebook.com/marketing/&name=MassageBook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MassageBook 4.7 (448) VS. [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (448) Ease Of Use 4.6 (660) Value For Money 4.7 (430) Value For Money 4.6 (635) Customer Service 4.8 (440) Customer Service 4.6 (621) ## MassageBook alternatives Highest Rated [4.9 (337)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) ## FAQs about MassageBook Overview ### What problems does MassageBook solve? MassageBook solves time-consuming practice administration for massage therapists by combining online booking, client intake forms, SOAP notes, payments, reminders, and marketing in one system. It reduces no-shows, scheduling conflicts, paper records, and back-and-forth client communication. Solo practitioners, small studios, and massage schools benefit most from its easy setup and responsive support. Answer based on 203 reviews Overview ### Which roles and teams benefit most from MassageBook? MassageBook is most used by massage therapists, licensed bodywork practitioners, solo practice owners, and small wellness business leaders. Therapists rely on it for online booking, client intake, SOAP notes, and reminders, while owners and executives use it to manage schedules, payments, marketing, and day-to-day operations across a practice. Answer based on 445 reviews Overview ### What company size and industries is MassageBook built for? MassageBook is built for small businesses, with 100% of reviewers coming from that segment, especially health, wellness, and fitness practices at 81%. It fits solo and group massage practices, bodyworkers, and wellness professionals, with additional use in alternative medicine at 9% and medical practices at 3%. Answer based on 448 reviews Features and Usability ### What are the key features of MassageBook? MassageBook includes core practice management features like online booking, appointment scheduling, calendar sync, and automated email and SMS reminders. Reviewers also highlight differentiators such as SOAP notes, customizable intake forms, payment processing with gift certificates, and built-in email marketing, promotions, and client reviews for managing client relationships. Answer based on 210 reviews Pricing ### How much does it cost and what fees or limitations are included? MassageBook starts at $20/month for the Transition plan, with Simplify at 40/month and Amplify at 50/month, plus a free trial. Reviewers often call the tiered pricing a good value, but some mention rising prices, marketing fees, and limits for larger or more complex businesses. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does MassageBook integrate with? MassageBook integrates with Google Calendar, Square Payments, Stripe, Square Point of Sale, Wix, Meta for Business, GoDaddy Website Builder, and QuickBooks Desktop. Reviewer mentions center on calendar syncing, payment processing, point-of-sale, website publishing, social media links, and accounting connections, with Google Calendar, Square, and Stripe appearing most often. Answer based on 79 reviews Getting Started and Support ### How easy is it to onboard and train a team on MassageBook? MassageBook is generally quick to learn for solo practitioners and nontechnical staff, with step-by-step setup, live online sessions, webinars, videos, documentation, and in-person training available. Reviewers say basic scheduling and checkout are easy to pick up, while admins configuring settings, integrations, and advanced features may need more time and support. Answer based on 75 reviews Getting Started and Support ### What customer support options does MassageBook offer, and how do users rate the experience? MassageBook offers email/help desk, FAQ/forum resources, phone support, and chat. Users often describe support as fast, knowledgeable, patient, and easy to reach, with quick call-backs and clear guidance. Some report a learning curve, occasional frustration with app limits or feature gaps, and a few inconsistent service experiences. Answer based on 281 reviews Security ### How does MassageBook handle data security and access control? MassageBook uses a HIPAA platform and secure servers to keep client SOAP notes and digital health records safe. Reviewers also mention secure payment handling. Limits noted include no card-on-file support for no-show protection, no two-factor authentication, password reset and password-change friction, and restricted owner permissions across employee accounts. Answer based on 11 reviews ## Who uses MassageBook? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined business management experience 94% positive reviews out of 36 Most reviewers describe ease of use as a key benefit, making daily business operations simpler and faster. Recurring technical glitches 57% negative reviews out of 54 Some reviewers report persistent bugs, slow fixes, and occasional difficulties resolving technical or account problems. Heidi M. Massage Therapist, 1 employee. "There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!" Intuitive and user-friendly design 94% positive reviews out of 31 Most reviewers indicate the user interface is straightforward, professional, and easy to navigate for all users. Payment processing limitations 59% negative reviews out of 54 Some reviewers indicate card payment lacks features like card storage, flexible processing, and clear fee structures. PORTIA B. Owner LMT, 2 - 10 employees. "It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money." Accessible real-time customer assistance 93% positive reviews out of 28 Most reviewers appreciate live chat support, noting prompt, helpful responses and convenient problem resolution. ## Features AI summary Based on 1,606 Massage Therapy reviews Capterra data shows that buyers of Massage Therapy software rank the following features as their top priorities: - **Scheduling** (**71%** of reviewers rated this feature as critical) - **Appointment Management** (**67%**) - **Appointment Scheduling** (**75%**) MassageBook supports all three of the features reviewers value most: **Scheduling**, **Appointment Management**, and **Appointment Scheduling**. Together, these capabilities help massage therapy businesses organize calendars, manage client bookings, and keep appointments running on time, allowing teams to reduce manual work and deliver a smoother client experience. Scheduling 4.8 (202) 67.33% of 202 reviewers that rated this feature as important or highly important With this capability, you can easily organize staff, services, and availability. Reviewers appreciate the intuitive interface, Google Calendar sync, and flexibility for both clients and staff to book or adjust appointments, though some mention occasional app limitations and missing capabilities. Appointment Scheduling 4.8 (181) 65.19% of 181 reviewers that rated this feature as important or highly important It gives you customizable options for booking, including online scheduling, reminders, and flexible time management. Users think it’s simple for both clients and staff, with helpful calendar views and booking rules, though some want more interval choices and better multi-staff coordination. Calendar Management 4.7 (129) 60.47% of 129 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar SOAP notes 4.7 (112) 50.00% of 112 reviewers that rated this feature as important or highly important You get integrated SOAP notes for tracking client progress and maintaining records. Reviewers appreciate the organized, HIPAA-compliant system, anatomy charts, and mobile access, though some want easier note transfer, drawing options, and a more consistent mobile experience. Online Booking 4.8 (165) 66.06% of 165 reviewers that rated this feature as important or highly important MassageBook allows clients to book appointments 24/7, reducing phone calls and saving time. Reviewers indicate clients love the convenience and ease, integration with websites and Google Reserve is helpful, but some dislike required account creation and extra fees for third-party bookings. Appointment Management 4.8 (176) 62.50% of 176 reviewers that rated this feature as important or highly important MassageBook offers a streamlined way to manage appointments, with automated confirmations, reminders, and easy rescheduling. Reviewers appreciate the integration with Google Calendar, user-friendly interface, and the ability for clients to self-manage bookings, but some mention occasional double-booking issues. MassageBook 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: MassageBook offers a streamlined way to manage appointments, with automated confirmations, reminders, and easy rescheduling. Reviewers appreciate the integration with Google Calendar, user-friendly interface, and the ability for clients to self-manage bookings, but some mention occasional double-booking issues. - Appointment Scheduling: It gives you customizable options for booking, including online scheduling, reminders, and flexible time management. Users think it’s simple for both clients and staff, with helpful calendar views and booking rules, though some want more interval choices and better multi-staff coordination. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: MassageBook allows clients to book appointments 24/7, reducing phone calls and saving time. Reviewers indicate clients love the convenience and ease, integration with websites and Google Reserve is helpful, but some dislike required account creation and extra fees for third-party bookings. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Scheduling: With this capability, you can easily organize staff, services, and availability. Reviewers appreciate the intuitive interface, Google Calendar sync, and flexibility for both clients and staff to book or adjust appointments, though some mention occasional app limitations and missing capabilities. - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: You get integrated SOAP notes for tracking client progress and maintaining records. Reviewers appreciate the organized, HIPAA-compliant system, anatomy charts, and mobile access, though some want easier note transfer, drawing options, and a more consistent mobile experience. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (445) 4.5 Based on 445 reviews ## Pricing Value for money 4.7 (430) Free Trial [View pricing plan details](https://www.capterra.com/p/147523/MassageBook/pricing/) Transition $20.00 Flat Rate,Per Month It includes: - Pre-Built Website with Online Booking - New Clients from MassageBook - Monthly Membership Management - Unlimited Staff - Client Records - Outcall Functionality - Card Payments Processing - Mobile App - Google Calendar Sync - Facebook & Instagram Integration - Basic SOAP Notes - Reviews Collection (including Google) Simplify $40.00 Flat Rate,Per Month It includes: - Personal Website Integration - Auto Text Appointment Reminders - Auto Email Appointment Reminders - Premium SOAP Notes - Client Intake Forms - Insurance Billing Receipts - SEO Rank Booster - Real Time In-App Chat Support Amplify $50.00 Flat Rate,Per Month It includes: - Online Schedule Appearance - Email Marketing Campaigns - Autopilot Emails - Gift Certificates - Promotions Engine - Customizable Website - Real Time In-App Chat Support Value for money 4.7 (430) 4.7 Based on 430 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (440) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (440) 4.8 Based on 440 reviews ## User reviews Overall rating 4.7 Based on 448 reviews Filter by rating 5(366) 4(54) 3(16) 2(4) 1(8) Mentioned topic Sorted by most recent AT Anita T. Massage Therapist Alternative Medicine ### "Great customer service and all-in-one records" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 I absolutely love their customer service. Also my clients like being able to handle all the scheduling themselves. Pros I love that I can easily keep up with SOAP notes thanks to the reminders after each session. Booking is easy for me and for clients. Cons The app doesn’t give access to the client account history/information so I have to go to my computer to do anything like a credit or adjustment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZL zachery L. Massage Therapist Health, Wellness and Fitness ### "Needed a software that was partnered with class pass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 I would come back if class pass was partnered with you guys I feel like its more about massage therapist I just partnered with them for the marketing Pros It was user friendly. the payment directions where a little confusing but was able to eventually get it set up Cons It did not intergrate with class pass and I have partnered with them I had to purchase one of their platforms called acuity. I would prefer massage book Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Because it was one of class passes programs Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing MassageBook at first I thought that massage book would be better but then I learned that class pass wouldnt work well with it unfortanatly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wendy M. Owner and HHP Medical Practice ### "Great Scheduling Platform with Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 I’ve been using MassageBook since 2016 for my massage therapy practice, and it has become an important part of running my business efficiently. The online booking system is easy for clients to use, appointment reminders help reduce no-shows, and the intake forms and SOAP note features help keep client information organized in one place. I also appreciate being able to customize services, availability, and automated communications to better fit the needs of my practice. One of the biggest benefits has been giving clients the ability to book appointments anytime without needing to text or call back and forth. The platform has also continued to evolve over time with added features and integrations. Like any software, there are occasional limitations or learning curves with updates, but overall it has been a valuable tool for helping me manage scheduling, client communication, and day-to-day operations as an independent massage therapist. I would recommend it to massage therapists looking for an all-in-one practice management and booking solution. Pros One of the biggest strengths of MassageBook is their customer service. In my experience, their support team has been responsive, professional, and genuinely helpful when issues arise or questions come up. I also appreciate that the platform continues to evolve. They regularly roll out enhancements and improvements, and it feels like they do listen to feedback from massage therapists and wellness professionals using the software day to day. The system combines scheduling, intake forms, SOAP notes, reminders, online booking, and client management into one platform, which helps streamline operations for a small business. Clients also tend to find the booking process easy and convenient, which has been a major benefit for my practice. Cons The biggest limitations for me are on the marketing and communication side of the platform. The email campaign editor is functional, but it feels more limited compared to dedicated email marketing platforms. Formatting options and design flexibility can be restrictive, especially when trying to create more polished or branded campaigns. I also wish there were more detailed email analytics available. It would be helpful to see exactly which clients are opening emails, engaging with campaigns, or unsubscribing so communication strategies could be adjusted more effectively. Another feature I would love to see added is built-in text marketing or SMS campaigns. Automated appointment reminders are great, but having the ability to send targeted promotional or wellness text campaigns directly through the platform would make it feel more like a complete client communication system. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reasons for choosing MassageBook Initially was free with my professional association. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ann S. Owner Health, Wellness and Fitness ### "Not fancy but works Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 For a small massage therapy business this software is great for booking and tracking appointments at a great price. If you want lots of bells and whistles like payroll and room occupancy rates, this is not for you. Pros MassageBook is easy to use for a multi therapist practice. You can quickly tell what therapist, which room and what service. Cons There are a few glitches like when you run a sales report by therapist it shows when the client booked and pre-paid and then shows the client on the day of appointment as "free" but counts it as two sessions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Stephanie R. Licensed Massage Therapist Health, Wellness and Fitness ### "MassageBook gets 5 Stars ⭐⭐⭐⭐⭐" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 It has been pretty seamless. On the off occasion that I can't figure out a procedure, I always get prompt, courteous service from the representatives when I call. Pros The ease of use and customer service are the most attractive elements. Also the online booking, website integration and the ability to have memberships and sell gc's is also great. Cons I can't think of anything I don't like about the software. Everything has worked really well for my small business without being overly complicated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Steve D. Massage Therapist and owner Health, Wellness and Fitness ### "MassageBook is great for small massage businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2026 I used it for years, and appreciated the growth they had and helped with my business. The listened to feedback and made appropriate changes and improvements. Pros It as all of the features to run a small massage therapy practice. It is geared towards and developed by massage therapists. Cons Massagebook did not have all of the membership options that I wanted for the growth of my business. The fees associated with using Square for payments was high, especially for memberships. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing MassageBook I chose massagebook for because it was specific to massage therapy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Agyness L. Business Owner Alternative Medicine ### "Everything you need for a massage business except laundry" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 Overall I feel that it is a good value for a professional massage therapist. I needed a service that was an all-in-one package and this is just what i was looking for. Pros I like the prepay options and the customer support as well as the mobile app and website. It is perfect for a massage professional on the go. There is a seamless payment processing system that helps me keep track of my business. A great value for the money. Cons I've noticed one or two bugs here and there but the support staff is quick and helpful. It is a complex software with a learning curve, but once you get the hang of how it works it gets easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joan M. Owner Massage Therapist Health, Wellness and Fitness ### "Dedication and Real Teamwork" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Everyone is equally skilled in navigating the software and knowledgeable about business. Security features are excellent. Pros MassageBook has always been easy available when I needed help. Everyone is so consistently kind and efficient. They are aware of all we might need and work hard to make using their software easy. Cons I have no complaints. They are always making upgrades. Anything that can’t be done, or could be made easier to do - they are a step ahead- already working on a solution Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reasons for choosing MassageBook Easier to use/navigate/ up to date look In 30 day free trial their Customer Service was Superior. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amanda M. Owner Health, Wellness and Fitness ### "Excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 19, 2026 So far- good! I have had to ask for help twice now. I am still in a trial period. I am not very tech savvy, and needed help to trouble shoot Pros Customer service is excellent. Responsive and patient. They help me trouble shoot each time my lack of tech knowledge gets in the way. The software platform is fairly easy to use, has loads of options and integrations. I switched from Calendy to utilize Massagebook's marketing, payment platform , and Google optimization. Cons Only wish the tipping screen had the option of showing up after the tap. Otherwise nothing so far. They have the business of bodywork pretty well covered Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) More options in massagebook to manage my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DK David K. administrator Health, Wellness and Fitness ### "A great Scheduling System Designed Specifically for Massage Therapy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective. Pros The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even. Cons I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The other was free, but this will save a lot of time and frustration and allow for clients to book themselves if they like. Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reasons for choosing MassageBook I contacted Square support and it was not good at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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