Who Uses This Software?

We allow the small to medium size massage practice, bodywork business, and day spa to compete with their bigger rivals.


Average Ratings

98 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Pricing Details
    4 pricing plans from free to all inclusive plan
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • 2Book
  • www.massagebook.com
  • Founded 2013
  • United States

About MassageBook

For the massage professional: MassageBook is a web based desktop, mobile and tablet practice management software solution to help professional massage therapists and bodyworkers achieve business success by simplifying scheduling, marketing, & online business functions. For the consumer of massage and bodywork services: MassageBook is the leading national directory of professional massage therapists, simplifying the process of finding and booking local massage therapists.


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MassageBook Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

MassageBook Reviews Recently Reviewed!


Amazing, easy to use product that does everything my practice needs.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After looking at and trying two other scheduling solutions, (Full Slate/Artichoke) an MT friend suggested I look at MassageBook.

This software is the JAM. :-)

It does everything I need it to and I found it really easy to understand.

Everything else I've seen or used was missing something and I had to find yet *another* solution to get everything I needed working. (Like email campaigns or Gift Certificates)

I now open exactly ONE piece of software to run my practice each day. When I'm on the go or do an occasional outcall, I use the mobile app to manage my schedule or check a client out. Even my personal Google calendar is displayed on my MassageBook schedule and make sure I don't create any conflicts.

Can't say how many times this has saved my butt.

I use pretty much all the features - really good SOAP notes I can draw on, full client records on everything, email campaigns, and automated emails, reminders, Gift Certificates, the website and of course the scheduling.

It's seriously like I have a full time assistant that I pay $30 a month for. I've trained about 90% of my clients to book online now - and they absolutely love it. I've noticed more of them are coming in more regularly and are booking their appointments online at night. Good stuff.

Support is absolutely awesome. I've even gotten responses back over the weekend. Love that I can kick off a live chat from right within the software if I have any questions.

So happy!

Cons: It seems like they're working on adding features all the time. They update the software every couple of weeks.

Things like having a shared account for two people with the same email address was on my wish list for a while, but that came out in the Spring, so I'm currently out of things I wish they'd add.

Except for insurance billing. That would be the icing on the cake...

Overall: My practice has never been easier to manage and I've never been busier.

The MassageBook directory sends me a couple of new clients each month. That and having emails go out to clients that heaven't been in to see me in a while keep me busy and not needing to do much marketing.

Many features for a great price. Fairly easy to use. Customer service is responsive.

Jul 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a FULL package that also has accounting abilities and email marketing built right in. for booked appointments, Both email and text confirmations are sent to clients and therapists. I have multiple rooms and one room that shares different types of services- so I now have the ability to reserve rooms for specific services so the potential for booking over someone else's use of the room is eliminated. It has been a great experience so far , and the trouble that I have encountered was quickly addressed by customer service-( I love the instant chat feature) and every effort was made to solve the problem.

I would recommend it highly as both a startup system and a for a business that has grown and has more than one therapist. and room.

Cons: It is sometimes not so intuitive as to "where" to look for the information you want. It can be fairly slow too.

I would love to have a a feature to book "back to back" appointments for online bookings or to "add services" to a booked service so that there is no enforced gap between these types of appointments, such that a sauna ( 20 min) booked with a massage ( 60 min) could be seen as two consecutive appointments with no 15 min recovery time in between.

Overall: The product has accounting, product sales, booking confirmations and email marketing all in one place. Great price for the services provided.

Many features for a great price. Fairly easy to use. Customer service is responsive.

Jul 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This is a FULL package that also has accounting abilities and email marketing built right in. for booked appointments, Both email and text confirmations are sent to clients and therapists. I have multiple rooms and one room that shares different types of services- so I now have the ability to reserve rooms for specific services so the potential for booking over someone else's use of the room is eliminated. It has been a great experience so far , and the trouble that I have encountered was quickly addressed by customer service-( I love the instant chat feature) and every effort was made to solve the problem.

I would recommend it highly as both a startup system and a for a business that has grown and has more than one therapist. and room.

Cons: It is sometimes not so intuitive as to "where" to look for the information you want. It can be fairly slow too.

I would love to have a a feature to book "back to back" appointments for online bookings or to "add services" to a booked service so that there is no enforced gap between these types of appointments, such that a sauna ( 20 min) booked with a massage ( 60 min) could be seen as two consecutive appointments with no 15 min recovery time in between.

Great software for my business and amazing customer service!

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: MassageBook has everything I need to run my massage business the right way. It's really easy to use and has some great features that have enabled me to grow my business in ways I wouldn't have been able to do if I wasn't using this software.

The features I especially love are SOAP Notes and Client Intake Forms as they save my staff and I so much time each day.

I also love being on the MassageBook directory as this brings us in many new clients that I would otherwise need to spend money on advertising to source.

MassageBook is very affordable no matter how big or small your practice is. I've been using MassageBook since I first started my business over 4 years ago and am still using it to this day.

Their customer support is also second-to-none. I always get a reply to my questions and the team are friendly and always happy to help me when needed. Also, I love that I can pick up the phone and talk to a 'real human' too!

All-in-all, I really believe MassageBook has contributed to my business's success massively. I highly recommend it for any massage therapist, whether just starting out or looking to transition.

A Personal Assistant for my business

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fairly simple to set up and start using. Help has always been at hand along the way with stellar customer support and a really useful community knowledge base/suggestions forum. Improvements are frequently being made, and many of them are based on feedback from users. To my knowledge, there has been no downtime or major glitches during my several years of using this software.

Cons: The mobile app is missing some of the features I would like to be able to use on the fly, such as seeing a client's intake form, or a review a client has left.

Overall: MassageBook pretty much revolutionized my experience of running a massage practice single-handed. Prior to MB, I tried the free versions of several different booking systems. None of them came close to what MB offers. The first 2 or so years, I used the free version, which was perfectly adequate. At a certain point I decided to go for the full subscription and couldn't be happier with what I get for that. A couple of the big benefits are good marketing tools, and top tier customer service - a godsend on busy days when I go brain-dead over a simple task and reach out for help. I've always been helped very quickly, even when the issue has been something I could easily have resolved myself by using their excellent Ask MassageBook section.

Best software out there

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is designed by and for massage therapists. I love the intake forms, the Autopilot for reminders emails for clients, birthday emails and just about anything else one would want to create for a campaign. I love everything about it and how simple it makes my life. All the marketing options, sales tracking, integration with my Google calendar etc. Support staff is great and very knowledgable.

Cons: The only negative thing is that in the automatic email after clients first appointment requesting a review there is no way to request a Google review or insert a link to my Google listing. I hate asking clients in person to give a review, but I dont feel that the Massagebook reviews help much if I cant get the client from google to Massagebook via reviews.

Overall: I cant rave enough about Massagebook! I got sinked into a Mindbody trial after being with Massagebook for a year and it was absolutely horrible in that it was geared towards hairstylists. I got rid of Mindbody very quickly and will never leave Massagebook. Customer support is amazing, pleasant and patient . Cant beat it!

Capterra loader

Great foundation, needs some tweaks

Nov 02, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and highly functional, MassageBook meets almost all of my needs. Scheduling system is reliable, and syncs with Google calendar so I can keep business and personal separate, while preventing conflicts. Online SOAP notes connected to client record is great. The pre-fab automatic follow-up email campaigns have brought back long lost clients, which is always a plus. Gift certificates built in, big plus.

Cons: Website integration is very limited. You're stuck putting an entire MassageBook web page in an iframe inside your custom site. They really need to add some trimmer widgets that let you embed only the scheduling/specials/gift-certificate modules without the rest of their website.

They also need to add support for product sales. They have a limited form in the cash register/check out, where you can add a taxable item at time of payment. They really need table of taxable products, just like their table of services, that can be used in add-on and package setups. Right now I'm forced to put in a product (take-home bottle of lotion) as a service, in order to get the add-on enticement during online booking, and then sales tax reporting is thrown off.

Overall: Reliable online scheduling and payment for massage appointments and gift certificates. Online SOAP notes linked to client info records. Automated email marketing and follow-up.

Excellent! Knowing there is a knowledgeable team supporting the software is extremely reassuring.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love it - it is intuitive, has loads of help, and does exactly what I want it to - be the exceptionally efficient assistant I did not have to hire separately. Many of my clients have expressed their appreciation for the email confirmations and reminders, and text reminders. This software has enabled me to build my business - I am a sole practitioner, so it is invaluable for organizing my schedule, and communicating with clients. It is well thought out - a solid product. I have used other products but have stuck with this one - it meets all my needs and keeps getting better! The support team is amazing - I mean that sincerely. They have thought this through. The integration with Stripe makes it a cinch to receive payments from clients, even from their health savings plan cards.

Overall: It has allowed me to build my business, stay efficient in running it, and is the assistant I did not have to hire. The tools for managing my business are all part of the package.

Wish I had MassageBook 18 years ago!

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a huge time saver. My clients consistently rave about ease of use and are thankful for being able to schedule at their convenience. I also like the marketing portion of the program and the ability to link up with Square payments to track payments and income. The list of "pros" is long, but these things top the list.

Cons: Very few cons, if any. The company consistently adds new and better features and communicates with subscribers regularly letting us know of upcoming improvements. If I had to say one thing, it's that some of the marketing/campaign designs could use some updating, but I guess I'd rather they spend time improving other things first. It really is the best massage practice tool out there. Made for massage therapists by people who really understand our needs.

Overall: I used to have to call clients to confirm/remind them of upcoming appointments, and play phone tag when trying to schedule or re-schedule appointments. MB saves me an enormous amount of time!

Overall MassageBook offers some of the best features available for this type of software.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like most about this software are the features they say the offer for the price. They have put together many of the features in one platform that other similar scheduling software are lacking.

Cons: Unfortunately, all of the features offered don't work consistently. Clients have received the automatic link to review but the link is broken and they get an error message that does not allow them to send it. You are supposed to receive a notification when a customer/client leaves a review. When we got the first few notifications and then they stopped coming.

Add on features do not allow you to include the length of service when means that when you book an appointment with more than one treatment is does not reflect the accurate service time requiring you call or email your customer which defeats the convience of booking online.

The SOAP not feature is supposed to show the entire SOAP notes as well as chart on a desk top and tablet. That feature has never worked on our android of iPad no matter how many times we request

that setting as our option.

This software does not sync with ical.

Overall: Promotional discount, ease of use, and promise of available features.

If all of offered, and promised features of this software worked properly, it would rank as one of the best on the market.

Overall I have had an amazing experience with Massagebook.

May 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the bells and whistles they have included into the platform and the fact that the Massagebook team is constantly trying to improve the user experience. It really is a one stop shop for all of my massage business needs. This software has helped me build a very successful practice that keeps growing. I am a Massagebooker for life.

Cons: Reporting could be a little more customizable for more accurate or specialized reports. As a business owner that does all the accounting, payroll, etc myself... I have on more than one occasion found the reporting function of massagebook inadequate.

Overall: It's a complete practice management suite built specifically for my needs as a massage business. It creates a professional and easy interface for my therapists and my clients. It helps generate business effortlessly. It's really got everything... and I know the places that are lacking will be addressed by the Massagebook Team. They are awesome.

Consistently Stellar Techincal Assistance

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have the capacity to automate my practice to the level that allows me to focus primarily on the clinical aspect of my practice with minimal day to day technical engagement, including payment processing as a result of Online Scheduling and Gift Certificate Sales and Payment

Cons: I would really like to personalize all automated messages to reflect a consistency in my themes as well as language used when communicating directly with my clients to add that personal touch even through an automated message.

Overall: I confidently use all accounting and bookkeeping options available with nothing but positive reception from my tax prep crew. I appreciate the fact that when I, a self proclaimed, non techie logs in to chat the team is so patient and graceful in asking my questions as well as provide me with the accompanying URL link or article to follow step by step instruction

Capterra loader

MassageBook makes it easy for me to operate my business, and they are always making improvements!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MassageBook makes my bookkeeping simple, which makes tax time much less stressful. They have knowledgeable staff ready to chat and answer questions. MassageBook is always making improvements to their program, and they regularly share their current and upcoming improvements via email. It's great to see a company really respond to the input of their clients and become better for it!

Cons: I am unable to check out multiple appointments with only one payment. Each appointment has to be checked out individually. There are some little things like this that could be improved upon.

Overall: I am able to have my schedule with me everywhere I go, and my clients are able to schedule their appointments online. This program has made the business side of my business a lot smoother and easier than before. It also makes things less stressful at tax time!

The way to keep your massage businss on track.

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can keep track of all my clients, plus add my soap notes immediately.

Cons: There were some things that were a little confusing.

Overall: I started with the basic free version, and it did what it was supposed to do, but then I found that the next level up gave me more flexibility with my business. I have now gone to the highest level, which allows me to send emails to all my clients letting them know about specials and other things. I had to be closed down for a couple of months because I was healing from surgery. I sent the info to everyone, then downgraded to the free level until I was able to return to work. My clients can book their own appointments. I can accept charge cards using my Square card reader. Whenever I have a question, I can chat with one of their customer service people to get everything resolved. I have recommended MassageBook to several others. This is the best way to go for scheduling, accepting payments and keeping up with soap notes.

Easy to use right from the start & awesome interactive soap notes

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have been using MassageBook for 12 months and tried and tested other software before making the final decision to use MassageBook to run my business through.

There support team has been amazing and there are regualr software updates and features being released all the time which tells me that they are a company who want to make sure that us massage therapists have all the right tools we need to succeed.

One of the features that has made the biggest impact in my business has been the email marketing feature. I sell more gift certificates and am able to keep in touch with my customers more regularly because I know no idea how to use mailchimp and this feature was just simple and easy to start using. Very impressed.

Cons: For couples massages it doesn't currently support 2 bookings at once, but I beleive that this is getting changed to be able to do this in the next update that is coming out.

Such amazing functionality that my practice is busting at the seams!

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get started with it day 1, easy to book my clients or have them book themselves, online SOAP notes and intake forms, somebody else marketing traffic to my website, the inexpensive cost, PC and iPhone capabale. It saves me so much time!

Cons: It has capability for other practitioners and other locations that I don't need.

Overall: MassageBook allows me to have one place for all my clients' information. Their contact info, their past and upcoming appointments, notes (like if they want heat on the table or not), SOAP notes, and intake forms all in one place! Their marketing experts have driven SO MUCH traffic to my website that I am temporarily not accepting new clients! The client can use MassageBook to request an appointment themselves; no more phone tag and more time in the studio!! For $0 or even just a few dollars a month, this software is a dream come true!

Great customer support! Great price for everything you need.

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like how everything is included. Soap notes are great, customer reminders and feedback are automated for you. I get compliments all the time of how easy it is for customers to use and they love the reminders. Plus I don't have to do a thing since it's all automated. I have been with them since the beginning and watched them grow and add. They are always thinking about how to improve not only my experience but that of the client as well.

Cons: I am also a yoga teacher and life coach so i would love them to add classes to the system. Sometimes I find it hard to find things since they included so much, but their customer service is so great they walk me through everything and include video and pictures so I can see exactly what to do.

Superior Customer Support!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whenever we needed guidance or help in any way, they were right there, going above the chat inline and asking if calling us would be better! You never get human response anymore,and to go the extra mile and then another two for us was extremely appreciated! We love the easy function of online chat!

Cons: Sometimes the upgrades were done, but it's my fault for not checking the email for when they did the ,so it was surprised event, but usually a good one..os that a con...not really;)

Overall: I have a new love for online booking! I used to be afraid of the people who booked..need I say more...

But MassageBook has done some features that help me proceed without feeling anxious over this by utilizing toggle and prepaid option, deterring a lot of badd apples!

The interface is quite incredible, sometimes hard dealing with customer service.

Jun 03, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Massagebook has excellent potential, they offer many functions other scheduling systems don't have for a fair price, ie the SOAP charts, sending out emails after the client's session to ask for reviews and the way it takes in payment information when you take a check you can add the check # along with it. It's a clean, straightforward aesthetic that I like.

Cons: It's brilliant and yet...and yet they don't have things simplified the execution is lacking like when a person is in a package/series, for example, a package of 3 sessions, instead of showing

1 of 3

2 of 3

3 of 3

It reads as

"0 of 3"

2 of 3

3 of 3

Having the zero at the start of a package indicates to me that the person hasn't any sessions left. In this system zero indicates all 3 sessions are available and that it's the start. So confusing! Also, depending on what field you're in, it may not show where the person is in the package at all and if your using the app, it mixes them up, an issue they're trying to work on now but boy is it ever confusing looking at the different numbers and trying to sort out just where your client really is in the package.

Also, navigation of how to do things isn't always easy to sort out.

Overall: In most ways, it's been better than my FullSlate experience which offered not very much for the same price I'm now paying for MassageBook with such wonderful features potentially once things are ironed out.

Capterra loader

Top rate scheduling website

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been with using this website for years ( real since they came online) and the ease of use, the abundance of features it has now totally exceeded others. From marketing campaigns, auto emails, best SOAP notes around this site has everything. But what I've always liked best is their customer service help you just don't find this type of help anywhere now a days.

Cons: I really can't find anything that I don't like.

Overall: I run a small private practice for bodywork & massage and I needed to have a scheduling site that worked for me and did not cost a lot compared to the others. Using this company was the best decision I've made and my clients love how easy it is for them to book online too.

Capterra loader

Great features and functionality for a new therapist but... Experienced therapists it's lacking

Nov 10, 2017
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help.

Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus.

It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing.

You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

Cons: Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option.

Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

Overall: The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

Their customer service and technical support could not be any better. Fast, friendly, and accurate.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My clients find it very easy to use when booking and paying for appointments. I also have found the automatic reminders helpful for my clients and to keep my business running as profitable as possible.

Cons: The only suggestion I have is I would like to see an option for a waiting list for open appointments. It's difficult for me to remember what clients are waiting for cancellations to happen to get in with me and it would be super helpful if I could have that on the massagebook. Maybe even an option for the client to sign up for an email to go out when there's an opening.

Capterra loader

I've been using this since my first day of business and I love it.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having my client soap notes, income tracking, marketing tools, client information and communication all in one place. In general my clients enjoy the ease of use and the simplicity of being able to choose their own appointment time.

Cons: I do wish there was a little more to the iPhone app. I tend to have only my phone at the office, and it's problematic if I want to work on some client communication or change things in my services, but I have to wait until I get home to my computer, or log in to the site using my phone's browser and try to manage it from the small screen.

Overall: The majority of my client management is located on one platform. My clients enjoy using it to schedule their appointments.

Every inquiry is addressed by a friendly support member and issues are taken care of quickly!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: This software is my team. Receptionist, scheduler, marketing and accounting. For a solo practitioner it covers every base!

Cons: I have been happy with the basics and every update and new release and update seems planned, thoughtful as it relates to our needs and serves a constructive purpose. All platforms have holes and glitches and have room for improvement. I think what is most notable is that the changes and improvements start with the user having issues or a need and are brought to life as a response to these needs.

Fast service

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Massage book representatives are alway so kind and profesional and answer all my questions. They Quickly respond to me when I need help. I love the online payment option and online bookings, my clients say it's simple and convenient. We love using it and I would not change it. I can keep track of all my soap notes and clients visits also sales and gift certificates. Massage book has it all figured out for us to concentrate on what we do best, massage. They take care of the rest.

Cons: I can't use my square with the software when people purchase on line. MB does have swiper and I do use it but now I have 2 CC fees because I love my square.

Massagebook has a very easy to use system that offers a lot for the price!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software covers everything needed to efficiently run my business. SOAP notes, Gift Certificates, Promo codes, Business reports, emails...everything is put in one place!

Cons: The only thing I have disliked about this software is sometimes my Google Calender unlinks itself but it only seems to happen about once a year. It has been a while but hopefully they have worked that out

Overall: The emaul reminders have decreased the amount of no shows as well as the ability to have them prepay! It also sells fifr certificates while im busy!

I totally rely on it

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automated reviews requests that all customers get 2 days or so after their first appointment. I collected over 50 in 2 years, and a link to them shows under my google listing. Very very useful.

Cons: I find the intake form much too long. I never use it, ended up making my own. If it was shorter/simpler i would probably use yours.

Overall: My business relies on it "from head to toe". It has been a huge help for me. It helps me enormously to be organized in all aspects of my business.

Happy and Organized Therapist!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tracks my sales and income reports, gift cards, allows me to send emails. I collect kore reviews from having a new client thank you autopilot email go out. Text and email reminders! It just makes everything so streamlined and simple.

Cons: Like anything I think everything can always do better. I think allowing things to be more customizeable and would be awesome if they could partner with a top notch website service.

Night and Day between this company and the last I was with. Wish I woulda switched a long time ago!

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love all the accounting ability for each type of sale, reports I can generate, graphs to see how things are going, marketing options, website optimization help, ease of set-up, and that I can potentially get referrals if I get slow (Usually happens in the winter). Also, I have had excellent customer assistance when I couldn't figure something out.

Cons: It is not so much this software, but how Stripe and MassageBook interface for gift certificate sales. It took me a while to figure out what went with what and then I had to open up each of my 32 sales on Stripe's site to see what the: Total Sale - Fees = Total Earned was (Need all this info for my accounting). On my other card processing site it is all in one place to download.

Capterra loader

I love this software! I couldn't imagine running my clinic without it!

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease-of-use. It does everything for you.

Reliability. I've never had connection issues.

Customer support. World class. Representative that know their stuff and truly care. Best of all they are US based.

Cons: As with any software there are always minor tweaks needed. But they listen and make them. There are some accounting deficiencies that I'd like to see corrected, but feel confident are in the works.

Capterra loader

The best back-office system of MTs I've ever seen!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really like how intuitive the system is, ease with getting help from a real person when you need it, it's great at offering support outside of business hours, the accompanying app is very functional, and covers most any scenario for client, sales, and marketing you can think of.

Cons: My only issue is that the language is always plural, i.e. use of we and our. I'm a lone massage therapist so being able to say "I", "My", and "Me" personalizes it, which is very important when it comes to the web site, marketing, and email portions of the system. I know there are other sole MTs out there who feel the same way, so I'm not alone in this issue. I have made this and a few other minor suggestions for changes and improvements, so I can only hope the developers will take them into consideration as they continue to improve MassageBook.

Overall: It takes my mind off having to do all the administrative part of my practice, which allows me to focus on the service end. There are a few things I still need to do, especially when it comes to the marketing portion, but otherwise it practically runs itself.

It's like having an assistant or manager without the cost.

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how comprehensive and versatile it is. Also the customer service is unbeatable. They are so patient and helpful and quick to respond.

Cons: I wish there was a practice screen area where you could see what clients see on their end instead of jumping in head first but like I said, they are totally there to help ya with the chat button or email over the weekend.

customer support is prompt, friendly and user friendly for my non computer literate staff

Oct 31, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ability for multiple therapists to view, ease of booking.

everything I need in one place.

can access from home, vacation, phone, etc.

bundled all the services I used to use two vendors for.

Cons: wish the background colors were different, sometimes my computers screen isn't sharp and it takes a moment or two to see what is open and what is blocked off.

MassageBook has been a solid platform for starting my business!

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way that MassageBook is constantly updating their interface. It is apparent that they want to stay at the front of the market and have features that specifically help my practice. Most other options are made for yoga studios or salons and feel like they are not all-inclusive. Their customer support is very prompt as well!

Cons: I wish there were the functionality to hold credit cards on file and don't like the way SOAP notes don't auto-save.

Overall: I use it to run most parts of my private practice.

Love this software

Apr 23, 2018
5/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything i need to run my business online in one format. Calendar, soap notes, marketing, contacts intake forms. Invaluable tool

Cons: A bit of a learning curve in the begining figuring out how to set it up. I would like invoicing and a cancellation policy firm clients sign and hold cc for missed appointments

Awesome customer support

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: There are so many options to help massage therapists manage their business. While I don't use most of what they offer due to a lack of motivation to 'learn how', the opportunities are there, if I want to.

Cons: I'm sure there is something, but honestly, I can't put my finger on anything specific, at the moment.

It gets the job done

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to set up. The system pretty much walks you through it. Customer service sometimes feels lacking.

Cons: No option to add time to add ons. Intake forms that send themselves although disabled. Text reminders not always being received. Reporting is not user friendly. Gift certs needs more customization options.

Horrible UX, clumsy, clunky, customer service hours only when I am working.

Jul 10, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: You can not download your patient records unless you have a premium subscription which should illegal given HIPPA laws. The ABMP should not have chosen to offer this service to members.

I don't like this software. It is difficult to use, customer service is not available when you need it (who has time to call customer service during the working day?), and most unacceptable is the inability to export client records. Clients have not been drawn to my business by MassageBook, like they claim they do, each location for a sole practitioner requires a premium subscription to be functional.

Overall: First I had a Premium Subscription and tried all of the services but I was so dissatisfied, I downgraded back to the free option offered through the ABMP and just had my Seattle clients book online. It was not worth the monthly subscription price.

Vendor Response

by 2Book on October 26, 2017

Patricia,

I'm really sorry to hear that you feel MassageBook was not a good fit for your practice.

I do feel the need to clarify a few points that you raise to avoid any confusion other readers may have.

We take HIPPA laws very seriously and make sure our software is in compliance at all times. All client information, including SOAP notes, is fully encrypted and protected by permissions that you, the practice owner, control.

Our support team consistently receives feedback scores of over 98% and we are serious about helping our members succeed. We spend hours each day with MT's with no software experience to get their practices running smoothly.

Our phone and live chat support hours are from 9:00 AM to 8:00 PM EST. You can email us anytime and expect a timely response - even on weekends.

Our free plan includes everything you need to manage a practice - including online booking, keeping client records, payments processing, a website and even free SOAP notes.

Excellent service and value

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, creativity if programmers, open to ideas from users, not just a scheduling software, but marketing, reports, analysis of business, email, seo index

Cons: Sometimes my clients have trouble rescheduling it editing appointments online

Overall: I love the team of support staff! So prompt responsive and helpful.

So much better than mind body online!! I would definitely recommend it!

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and has more functionality than mind body, my clients can easily book online or call in to book. I love the messaging feature and can't wait to see the new updates!

Cons: You cannot add receptionists to your business only therapists there are updates I would like to see but overall very happy with the software. I would also like to be able to offer coupon codes to my marketing

Overall: I have saved so much time and money using this software and the soap notes are amazing!

Great straightforward massage booking software with a few flaws, but at a great price.

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: -It is easy for clients to use

-great price points offered

-easy to check out and book clients

-easy to apply discounts

Cons: -therapists cannot opt out of being booked for enhancements. If they do the main service, their name pops up for any add on service.

-viewing multiple therapists in a day can be tricky, each person is not lined up, it's arranged by time first

-it is too easy to accidentally move a booking to another time slot without meaning to

Great software that streamlines my online business presence.

Nov 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The online scheduling is easy to use for my clients and for me. I love the options to allow gift certificates to be purchased and to prepay for the massage - or not. The ability to complete SOAP notes and daily bookkeeping are also very helpful.

Cons: I still have a lot to learn in order to use all the features. It's not a real problem, as there are tutorials listed and the support staff is very quick to help, but the list of tutorials is a bit overwhelming for a busy sole proprietor.

Overall: Online scheduling is the biggest benefit. I also love the client list/addresses all in one place, and the ability to sell gift certificates online.

If life was perfect, I would not need Massagebook.

Jun 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Scheduling, email and text reminders. Daily sync to my google calendar and gift certificate sales I don't have to create.

Cons: Sometimes it is buggy, after updates. Not always a clear solution to a problem. The software support is extremely slow. The new updates take a long time to launch.

Phenomenal Customer Service!

May 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have nothing bad to say about Massagebook... I seriously RAVE to everyone how terrific this website has been for me and my small business. It's been hassle free, easy to understand and less work for me having the luxury of client's booking directly online. My clients use to text or call me, which is great but if I am in the middle of sessions, I wasn't able to get back to them right away or have my schedule directly in front of me if I was out running errands. This has been a fantastic feature!

I also love the sales reports! Prepping for taxes this year was SO much easier as I can generate all the sales reports I needed by a click of a button! This saved me so much time this year!

I love the email campaigns and sending out electronic marketing pieces that are easy to do and some I just easily made my own.

The customer service is outstanding - truly!! Everyone is so helpful, courteous and I always know I will get a prompt response from someone on your staff. Kyle, Rae and Kristen have been such a pleasure and have gone beyond what I have asked for. It amazed me that Kyle looked further into my account when I didn't ask and he gave great suggestions for me to look at for improving my website. I did follow his suggestions and just remember thinking, how wonderful of him for doing more work than asked! Your customer service from all of you has been a 10!!!

I feel like MassageBook is my best friend! lol!! There are so many features to love and adore!

Free version great for new business owners

Aug 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The price! Free is helpful when starting a new business. Great way to start your client data base and keep track of schedule.

Cons: Difficulty getting other therapist active. I had to take time to go into the system with them to click all the boxes etc. Wish they partnered with squareup for processing.

Overall: Client data base tracking is great. Offers all the criteria options I want to catalog and can upload into CV file to integrate with other software.

Capterra loader

Massagebook is a fantastic resource! For the money, it has all the features I need and easy to use.

May 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support!! They are extremely helpful. They don't hound me about things I need to update, but are always there when I get stuck.

Cons: I could never figure out the review system, but that was honestly my own stupidity and not using the system to it's fullest. It was easily explained by customer support.

Overall: This software makes my life so much easier. When used properly it can manage several schedules and keep everyone on the same page.

The customer service team at MassageBook is amazing. They respond quickly and throughly.

Jun 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The progress note section allows note taking and making basic notes on illustrations - lines & circles with font color options.

Cons: They are more user error issues, but I often forget, after writing notes - while still seeing a client - to remember to come back to the note and save it - before the system times me out and I loose my notes.

Overall: Organization of daily routine and compliance with standards of practice.

Waited for a service like this for over 20 years!

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use - ease of integration reasonable rate

Cons: Sometimes difficult to find the info I need to fix rhings

Overall: As in the title, any MT that's been in practice for at least 10 years knows how long we've waited for an app like this - DON'T SELL! The only site that came close was myreceptionist. She sold it to a large company in 2005 & it was never the same. Keep doing what you're doing, thank you (clients love it too!)

MassageBook Highly Recommended

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online scheduling and statistics record keeping

Cons: The inability to personalize all auto delivery messages

Overall: Practice Automation

Member support is phenomemal

Capterra loader

Love Massage Book!!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is super easy to use AND they have integrated payment with Square! FINALLY! The entire process from start to finish is so easy, booking online for clients is amazing!

Cons: So far nothing! Before they integrated payment with square I wasn't happy with it, but now it is completely worth it!

Great Product

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it has an online booking feature, soap notes, electric intake form, and overall easy to use.

Cons: Would like to customize the automated emails more. No google booking or review available.

Overall: The customer service is amazing! I've only needed to contact them a few times but my issues are always solved in one session.

Scheduling my clients couldn't be easier!

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that I'm able to log in from my computer or my phone or tablet and everything always works seamlessly. This is the easiest booking software I've used for my massage therapy business.

Cons: I dont have anything negative at all to say about massagebook. It's a very self-explanatory system.

Great service

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, reports and my clients love the email & text reminders.

Cons: No way to hold cards on file to hold appointments.

Best value for free and paid.

Mar 16, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I started with the free version of MassageBook when I first opened my practice. It was important to me to have clients be able to create and edit their appointments themselves because I'm not able to answer my phone while I'm in session. The initial setup what somewhat confusing but there are videos that walk you through everything so that was nice. It was somewhat time consuming to do because I had to set up both the business and my personal even though the information was a little redundant since I am the business and the therapist. After that set up it's been really easy to use. There are definitely features I wish it had (coupon codes, shareable packages, an iphone/android app since it's WAY too big for my iPhone 5C to run most of the time, more editable intake forms, etc) but all in all I loved it so much that I went from using the free version to the clinical and it is worth every penny of the $25/mo. I've had three issues since using that I've had to contact customer support for and each time they resolve my problem quickly and better than I expected. Updates and improvements are happening all the time. You can really tell that it's run by a small team that really understands what a business owner needs from scheduling software. Thank you MassageBook Team, you are great <3

Amazing!

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its really easy to use and it's awesome for clients to leave reviews and book their own appointments!

Cons: I dont really have anything bad to say so far.

Overall: I love it! I have been in business for a bout a year and have only needed to use massagebook! It's even better since they finally got together with square.

Capterra loader

Great for solo or duo practitioners.

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It offers online booking options to my clients without breaking the bank. The set up is easy to use for both me and the client.

They are also very responsive when you have a question, complaint or suggestion.

Cons: Two things. 1) It does not offer a membership or reoccuring payment options.

2) There is no choice of changing the follow up "give me a review" email

Overall: Online booking and sales tracking

Massagebook is easy to use and understand. My clients love how simple it is to book appointments too

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It was easy to set up and use right away. I love I can use it across platforms whether on my phone using the app, or my tablet or laptop. My clients love being able to book online too. The marketing and sales reporting are great to keep tabs on how my business is doing.

Cons: I wish the integration with Square would happen sooner. Right now I do not check clients out using Massagebook.

So easy!

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Massagebook's business website is so clean, professional, and easy to build! When I tried to build my AMBP website, I just stared at the computer trying to figure out what the words meant. With massage book, all I had to do was cut and paste pictures, fill in a few blanks, and Voilá! I have a beautiful, easy to navigate, extremely professional website.

The scheduling is also fantastic. I can keep track of my schedule, my clients, and my budget all on one site. No more paper! My clients love the automated reminders.

Cons: I would like to add an faq tab and a tab full of links to resources and my blog. The beauty of massgaebook is that they are always improving by taking community suggestions.

I like MassageBook because it is easy to use and very user friendly.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like most about the software is that it is very user friendly. Each menu option contains the category that you would expect. The ease of use allows seamless navigation through the site.

Cons: I wish it was a bit more customizable. It seems that the product would provide more bang for your buck with more customizable fields, especially on the paperwork sections.

Helpful Live chat feature

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's tailored to the needs of growing massage practices, like mine!

Cons: Some features are not fully integrated, but as problems arise the company is very responsive.

Overall: Over all I love MassageBook.

Licenced Massage Therapist in Nashville

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Massage book is a one-stop-shop! The software is simple, sleek, and functional to use. I was able to integrate my web address with the software. I can use and access the functions on my laptop, or my phone when I'm out and about. The customer service reps are very helpful, when I came across any questions I had, they were answered quickly and were friendly.

Cons: There are some features that I would like to see changed or better implemented, such as, when posting a photo, there is a tool that I must highlight a portion of the photo, and it ends up cropping about 1/2 to a third of the photo off. Other than that, it's

Overall: I have already recommended this software to a fellow LMT friend

I love this software so much in my private practice, the DC I work with also subscribes now.

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it's paperless, and so easy to use.

I have had no complaints to date about this software.

Overall: Not having to have paper files.

I also love having the email and text reminders sent to my clients, this frees up a ton of time for me. Coworkers at the DC office have complained of it not saving their notes.

I'm not sure why this happens at his office and not at my private office.

This is just what my small business needs.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: All my needs to help keep business running seamlessly in one app.

Cons: I have no dislikes thus far.

Overall: *Clients can book and pay online

*Soap note and consent waver easy and simple.

*gift cards

*Marketing

*send client appointment reminders

*track sales

Some therapists love it; others don't

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software notifies our patients of their appointment times, therapist name, as well as any cancellations that may have occurred.

Cons: The program often freezes and when the therapists go to save their SOAP notes, the circle will sometimes spin and not save SOAP notes. Other times it saves multiple copies of the same note.

MassageBook Makes Life Easier

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The thing I like most about MassageBook is that it is very user friendly. It is extremely easy to understand and use.

Cons: The only problem I have had is the FaceBook connect feature. With being said, MassageBook is aware of the problem and is currently seeking to resolve the issue. FaceBook upgraded their product so in turn MassageBook is updating their software.

Overall: Since I am just starting my own business, MassageBook has taken a lot of frustration away. The program is all inclusive. Not only is the website extremely easy to set up, I love the online booking, the automated emails, the promotional templates, and so many more features that have allowed me to spend more time focusing on other areas of starting a new business.

Excellent. Efficient. Reliable. Affordable. Well thought out. WAY better than Mind/Body app!

Dec 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: flexibility of scheduling appts regardless of availability that is set.

Stability of the platform.

Cafeteria of features and levels to buy at

Cons: The new phone app is a bit unwieldy. Checking out on card reader in phone app seems clumsy. I can't think of any other cons. I worked in healthcare when going live on the electronic medical record was a big deal. This app is equal in quality (for this user base) to the hospital system apps I've used.

Dramatic Change for the Better!

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My clients love it, and it has all the attributes needed to build a thriving practice. Phenomenal customer service and educational articles. Sodtware continues to improve.

Cons: I'll have to get back with you on this one

Overall: It has dramatically changed my business. Working with more people now.

Massage book is super easy to use. (I am computer illerate and I can easily find my way around.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy for my clients to book. I was worried that it would be too difficult for my older clients to use but it is been perfect so far. I also love the soap notes section because it allows you to take very detailed notes and even drawings on the diagram of the body. I love the accounting festire as well and that the site allows me to export my information off the site and into excel.

Cons: I didn't notice a phone call support line which would have been nice when I needed to ask a question, however the team promptly replied to my email with a detailed response which met my needs:)

Good Idea, Poorly Executed. NOT USER FRIENDLY

Jan 25, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Looked great to start with. Some great capabilities, such as email campaigns.

Cons: Not user friendly. Lures your clients to lower priced competitors. Worthless to corporate massage businesses due to inability to book back-to-back appointments.

Overall: What looked like an improvement over Mindbody, has quickly become a new business nightmare... costing our corporate chair massage company thousands of dollars in bookings. A few simple fixes could solve these issues, but after hours of long distance phone calls to the company, no improvements were made.

Clients can't book back-to-back appointments in the out-call setting, making huge gaps in the therapist's schedule. Their solution? Have them book in office (clinic) appointments or give each therapists two pages (payroll nightmare). Even worse, the site doesn't recognize some addresses, stopping the booking process entirely.

Colossal waste of time (setting up your page) and money paying their monthly fee.

Recommendations to other buyers: Fix it!

Vendor Response

by 2Book on October 26, 2017

Hello Rose,

We know each other well, don't we? We've spent considerable time with our development team and our support team to find a way to get you sorted out.

Much of what you had requested in January of 2017 has been addressed and you'll find our ability support even out of the ordinary outcall appointment making (online or in office) is unequaled by any other available solution.

I apologize that we weren't able to get the update out sooner for you.

Capterra loader

Why I chose MassageBook

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, most things are easy to figure out. When I can't figure it out, the 'chat now' feature or the 'Ask MassageBook' are very helpful features.

My 2nd favorite thing is I can do a promotion or email blast to all my clients and MassageBook has made that so easy to do.

Cons: Currently I am not using their On-line Booking feature because I can not control how far out clients can book. This is a biggie with me.

Overall: Feedback has been that my clients love their reminders. I love the ease of use and SOAP notes are all done, no files needed anymore!

Capterra loader

Glad this was recommended to me

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I love the SOAP notes and the marketing features that are included. It's worth the price and will be helpful for me focusing on growing my business locally. Even though I'm not a massage therapist, I am still able to promote my healing sessions. Also there is an app added in so I can book on the go.

Cons: There wasn't an easy way to integrate the remote work that I do on the site.

Overall: I'm loving it so far and will be upgrading to the Marketing plan. I love that it includes a built in site, email platform and marketing. It's all that I need for my business.

MassageBook is very easy to use, but if I ever have a question, they are prompt & efficient in respo

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It adds a professional touch to my practice that I have been unable to add on my own and the reports easily allow me to track my progress. The developers clearly understand the massage business inside and out.

Cons: The software and the mobile app are not identical but I haven't found that to be a major drawback. I have had a bit of trouble trying to create campaigns using their templates.

Overall: Great tool for overall practice management!!!!!

Vendor Response

by 2Book on April 06, 2018

Thanks Mindy!

We always appreciate the feedback and are constantly using it to improve MassageBook even more.

Very Unhappy With This Company

Oct 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: I like that you allow people to schedule on a scheduler that I haven't used in 3yrs even after I called and spoke to a customer service rep. over a year ago probably close to 2yrs now. It's great for business when you are not available, or even at your office, for an appointment you know nothing about!

Cons: I like that you allow people to schedule on a scheduler that I haven't used in 3yrs even after I called and spoke to a customer service rep. over a year ago probably close to 2yrs now. It's great for business when you are not available, or even at your office, for an appointment you know nothing about!

Overall: I tried this online booking company several years back and decided not to use it. I thought I had discontinued my service with them until about a year later I started receiving phone calls from people saying I had not shown up for their massage and people showing up that were not on the scheduler I use. Come to find out Massage Book still had my information out there and allowing people to book appointments with me. I called and spoke with a customer rep. Things seemed to be resolved until recently 3 years later, I have received 2 phone calls from people saying they had appointments that I did't show up for, come to find out....They booked with Massage Book! I'm p1$$3D to say the least. I don't recommend trying them unless you plan on using them.

Great product for self employed

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is a wonderful product for allowing clients access to my schedule. I am still setting up some of the features , however I like everything is saved on the server and freeing up the file cabinet. It makes it easier for workers comp compliance as well

Cons: I wasn't able to upload my client list from my iPhone or iPad so my 12-year-old is manually inserting there names for me. I'm not computer savvy so when tech support called they were wonderful but I just didn't get it.

Love this software!

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customer service is Fantastic!!!!! Love that you can do soap notes. Everything in one software system.

Cons: There are a few kinks that I hope will be fixed in the near future. Like selling gift certificates from mobile, being able to put expiration dates on online gift certificates, and being able to check out multiple people at one time instead of individually if one person is paying for multiple people.

Overall: Soap notes, client intake forms, automatic emails, payment options, and fantastic customer service.

online functions

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great software! Beautiful scheduling page. Very easy to use.

Cons: It could use more functions such as appointment confirmation for clients and partial pre payments.

Overall: This is my first business and I'm very happy I chose MassageBook.

Massagebook

Sep 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The online scheduling, paperless intake form and soap notes.

Cons: Clients have to go through email to fill out intake forms. I find this nice for those that prebook and are computer friendly. But this is a hassle for walk-ins, last minute bookings, and the person who isn't tech savvy or uses email. There should be a feature in the app that allows a client to complete the intake form when they arrive for their appointment. They shouldn't have to log into their email to fill out their paperwork. Right now I am on the free 30 day trial, to see how I like it. The only reason I would pay for it is if they changed this feature, otherwise I will most likely look into another software or use the free feature for online booking and soap notes. I would hate to have half of my clients intake online and the other half, the old school paper way. I need to have it one way or the other.

Good but could be much better

Jul 10, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: As massage book is strictly for massage therapists they have that going for them. And they have an app.

Cons: Eeh. Yeh it is customizable but barely. There's no real way to do add-on services. Their email features can be tweaked to a point but not to the point of matching your own brand. The calendar view of the app is a nightmare

Overall: An app. Thats about it

EASY-PEEZY TO SET UP, TO USE AND UPDATE, AND VERY RESPONSIVE CUSTOMER SERVICE!

Mar 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Massagebook is user-friendly, easy to set up, easy to make entries to and to update. My clients like the confirmation and reminder e-mails and the text reminder a couple of hours before their appointments. It has the features I was interested in: multiple sites, SOAP notes, a short note area attached to the current appt. for a quick check of body areas to target or special accommodations, etc. I like that I can block out space before and after apps. MassageBook also provides easy to read reports. Majsagebook makes it easy to track revenue streams through reporting. Their customer service is superb, and I know customer service having worked in both the tech and health care industries before opening my own massage space. I very highly recommend MassageBook.

I've been using for only a month, but I've enjoyed the format of the website and it's features.

Dec 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the online booking, merchant services and online gift certificates. I like the ability to block my days and times for flexibility.

Cons: There are some limitations to promotional services and booking options, but they are always working to create more features for promotions and versatility of the program.

Overall: Booking, merchant services and gift certificates. Back office.

Using Massagebook

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The system was easy to use. I could put my clients in with no trouble at all.

Cons: I had nothing bad to say. I'm trying work this into my everyday system.

Best Massage therapy software ever!

Oct 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The scheduling option, and the add-ons for appointment booking.

Cons: Can't enter products to keep track of stock and can pull up when customer is buying it.

Can't book massages in 5 min increments, the smallest you can space appointments is 15 min.

Overall: The software is easy to use, and when I have questions I can chat with someone and get answers/directions quickly.

Read the fine print

Nov 09, 2016
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: My emails came in code. It took me many hours to switch over. Then I realized if I told my friend to schedule withe online for the first time. They would take 15%. After a month of 6 new clients, all from me,that cost me $90 extra. Slick trick, changed back to my old one immediatly

Vendor Response

by 2Book on October 26, 2017

Nathan,

I'm sorry to hear your experience with MassageBook wasn't what you expected.

It's really a shame, because a quick call, email or live chat with us could have saved you this trouble.

I think it's important for everyone to understand exactly what happens when a NEW client finds your practice through the MassageBook directory:

1) You always have the option to not accept new clients from MassageBook (while still accepting new clients from other sources) OR to even be listed on the MassageBook directory.

2) ONLY when the MassageBook directory sends you a NEW client is there a one-time 15% fee for the service amount.

3) The way we determine whether it's a new client is to check your client database in MassageBook for a match. If we see a match, we know it's not a new client - and no fee applies. (It's easy to upload or add your existing clients to MassageBook)

4) You can easily dispute any new client fee from within the software if there's ever any question.

Can't live without MassageBook!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm totally impressed with the online booking and the gift certificates, and the customer service via chat window is astoundingly good.

Cons: The new client intake form was very long to print. I let them know and it had been changed by the next day!

Overall: I'm a new therapist starting a new business and I couldn't imagine life without MassageBook!!

Capterra loader

This company, hands down, has the BEST customer service and support team. They make it simple!

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of booking appointments, great website design, allows for clients to book online, it prompts for reviews, and even let's me send out specials, eliminating my need for 3rd party email marketing software.

Cons: I believe some aspects are still in development, so I have to get a little creative to book couples massages.

Easy to use, clients report easy to use for them also

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to create multiple services and multiple price points. Ability to create outcalls as well as in office, ability to put lead and follow times into schedule.

Cons: On mobile, schedule view is a bit clunky. Would like a consulting category in addition to the others. Coaching doesn't quite describe it well.

Fantastic!

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am able to schedule two separate locations and the fantastic customer service. When I'm a hot mess, they are always there to pull me from the ledge!

Cons: It only accepts Stripe Account for payment and I would love the option of Square. My other issue is that there should be an administrator option.

I could not import a generic CSV from former software. The support team resolved it quickly!

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very intuitive. Learning curve is minimal and the support staff are fabulous. I'm very new to MassageBook so I'm not sure what I like most. However, it is SUPERB software!

Cons: It could have been helpful for me to be able to mass delete a specific tag. I had to remove 684 individually.

It has all that I need for a lot more reasonable price than competitors!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: The website is easy to set up and i like that it gets google exposure. You can link your main website also.

Cons: Not a lot I don't like. I haven't found an easy way to link my iPhone calendar yet. Also I haven't found a app or a way to stay logged in on my laptop computer.

Capterra loader

Great app. Very easy to use

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: With the function for me to locate records and chart notes quickly within my own organization, I find it very helpful.

Cons: This product is too expensive and lately, there have been some issues with the system crashing, I hope they work on this on there next upgrade

tons of features, affordable too!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A great starter software for therapists

easy to learn and customize

simple interface

has an app to take it on the go

can be used as front office software, not just single therapist use

Cons: I honestly can't find a con in my use so far on this software

Massage business builder

Dec 14, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: soap notes! and easy tools to help promote your business

Cons: wish it were a little less $

Overall: I use massage book to keep track of appointments that I can sink with my google calendar. I love the ease with which to navigate and best of all massage book has electronic soap notes!

Great products and bonus they now have a linked up with square!

Jun 22, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They are able to be integrated into my website very helpful, Gift card and reminder are also wonderful.

Cons: That you can't made a scan code that can be used by multiply people. Wish they had a gift card for thank you!

Overall: alot of thing refer 1 page

Prompt, courteous and skillful support. Esthetics of website attractive, simple and comprehensive.

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use for new people like us to this type of internet technology. What we were able to produce with a little patience and focus is very pleasing to us.

Great value

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use and cost

Cons: limited features for membership accounts

Overall: The free version of MassageBook was great for a startup spa. Ran into complications when expanding to new staff as we couldn't get them set up. Plus, wanted membership pre-billing and this was not a feature.

New to MassageBook

Jan 05, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: U like MassageBook, it's still new to me but I believe that it will get better. I still have to run a campaign trouble with clients not getting their emails. But love the soap notes

Great Mobile App

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The updated mobile app has now become an excellent tool for a massage therapist and company. I look forward to the future features!

Awesome scheduling service

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I enjoy using this product to schedule and keep track of things. I can easily recommend this service to anyone

Cons: I do wish it was easier to use, in the beginning it was a difficult to learn but not too much to where I was calling every day.