--- title: "MassageBook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MassageBook Software - reviews, pricing plans, popular comparisons to other Massage Therapy products and more." source_url: "https://www.capterra.com/p/147523/MassageBook/" page_type: "product" language: "en" --- # MassageBook Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MassageBook ## What is MassageBook? For the massage professional: MassageBook is a massage therapy and bodywork practice management software solution to help professional massage therapists and bodyworkers achieve business success by simplifying scheduling, marketing, & online business functions. For the consumer of massage and bodywork services: MassageBook is the leading national directory of professional massage therapists, simplifying the process of finding and booking local massage therapists. ## What is MassageBook used for? [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Business Management](https://www.capterra.com/business-management-software/)[Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 454 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 3% Pros & cons Streamlined business management experience Intuitive and accessible design Inflexible and confusing payment processing Recurring software glitches and delays Starting price $20 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MassageBook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.massagebook.com/marketing/&name=MassageBook) Rating Breakdown 4.7 +− Features4.5 Value for Money4.7 Ease of Use4.7 Customer Service4.8 Rating Breakdown 4.7 Features4.5 Value for Money4.7 Ease of Use4.7 Customer Service4.8 ## MassageBook Reviewers Verdict Updated August 2026 AI summary - MassageBook is a fit for solo practitioners and small wellness businesses seeking unified practice management. - Users appreciate its easy setup, intuitive interface, and straightforward navigation for managing appointments. - It helps simplify daily scheduling, client communication, and essential record-keeping tasks for busy practices. - Buyers should weigh a few practical considerations: some mention payment processing frustrations, technical bugs, and limitations with scheduling or email marketing. - It works well for small teams prioritizing ease of use, but those needing advanced payment or marketing features may want to compare alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MassageBook 4.7 (454) VS. [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (454) Ease Of Use 4.6 (668) Value For Money 4.7 (436) Value For Money 4.6 (643) Customer Service 4.8 (446) Customer Service 4.6 (629) ## MassageBook alternatives Highest Rated [5.0 (344)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (278)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) ## FAQs about MassageBook Overview ### What problems does MassageBook solve? MassageBook solves time-consuming practice administration for massage therapists by combining online booking, automated email and text reminders, intake forms, SOAP notes, payments, and client records in one system. Solo practitioners, small studios, and massage schools benefit most by reducing no-shows, eliminating paper files, simplifying follow-up, and avoiding scheduling conflicts. Answer based on 203 reviews Overview ### Which roles and teams benefit most from MassageBook? MassageBook is most used by massage therapists, licensed bodywork practitioners, and owner-operators running solo or small wellness practices. These roles use it to manage online booking, client records, intake forms, reminders, and payments, while business owners and executives rely on it to streamline scheduling, reduce administrative work, and support client retention. Answer based on 451 reviews Overview ### What company size and industries is MassageBook built for? MassageBook is built for small businesses, with 100% of reviewers from that segment, especially Health, Wellness and Fitness practices at 80%. It is intended for solo and group massage practices, bodyworkers, and wellness professionals, with additional use in Alternative Medicine at 9% and Medical Practice at 3%, mainly for massage therapy. Answer based on 454 reviews Features and Usability ### What are the key features of MassageBook? MassageBook includes core practice management features like online booking, appointment scheduling, calendar sync, and automated email and SMS reminders. Reviewers also highlight SOAP notes, intake forms, client management, payment processing, and marketing tools such as promotions, review requests, memberships, and gift certificates as key differentiators for massage practices. Answer based on 210 reviews Pricing ### How much does it cost and what fees or limitations are included? MassageBook starts at $20/month for the Transition plan, with Simplify at 40 and Amplify at 50, plus a free trial. Reviewers often call the tiered pricing affordable and a good value, though some mention rising prices, marketing fees, and limits around app usability, multiple locations, or missing features. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does MassageBook integrate with? MassageBook integrates with Google Calendar for scheduling sync, Square Payments and Stripe for payment processing, Square Point of Sale for in-person transactions, and Meta for Business for social links. Reviewers also mention website connections with Wix and GoDaddy Website Builder, plus accounting support through QuickBooks Desktop. Answer based on 79 reviews Getting Started and Support ### How easy is it to onboard and train a team on MassageBook? MassageBook is generally easy to onboard for therapists and other nontechnical staff, with many reviewers saying they learned it quickly through videos, webinars, live online help, in-person training, and documentation. Admins handling setup, scheduling rules, or app changes may need more time, but step-by-step guidance and responsive support help resolve questions. Answer based on 75 reviews Getting Started and Support ### What customer support options does MassageBook offer, and how do users rate the experience? MassageBook offers email/help desk, FAQ/forum resources, phone support, and chat. Users often describe support as fast, knowledgeable, patient, and easy to reach, with helpful follow-up and practical solutions. Some report occasional frustration around feature limitations, app issues, or needing workarounds, but support generally resolves questions quickly. Answer based on 281 reviews Security ### How does MassageBook handle data security and access control? MassageBook uses a HIPAA platform and secure servers to protect client SOAP notes and digital health records. Reviewers also mention secure payment options that clients trust. However, some note missing two-factor authentication, no ability to keep cards on file, password reset difficulties, and limited owner permissions for employee accounts. Answer based on 11 reviews ## Who uses MassageBook? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined business management experience 94% positive reviews out of 36 Most reviewers describe ease of use as essential, making daily business operations straightforward and minimizing effort. Inflexible and confusing payment processing 61% negative reviews out of 56 Some reviewers report card payment limitations, such as missing card-on-file, unclear fees, and integration frustrations. PORTIA B. Owner LMT, 2 - 10 employees. "It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money." Intuitive and accessible design 94% positive reviews out of 32 Most reviewers find the user interface highly approachable, emphasizing its user-friendly layout and professional appearance. Recurring software glitches and delays 57% negative reviews out of 54 Some reviewers describe persistent bugs, slow fixes, and occasional challenges resolving technical problems or errors. Heidi M. Massage Therapist, 1 employee. "There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!" Responsive real-time customer assistance 93% positive reviews out of 28 Most reviewers indicate live chat support is readily available, providing prompt, knowledgeable help and clear guidance. ## Features AI summary Based on 1,606 Massage Therapy reviews Capterra data shows that buyers of Massage Therapy software rank the following features as their top priorities: - **Scheduling** (**71%** of reviewers rated this feature as critical) - **Appointment Management** (**67%**) - **Appointment Scheduling** (**75%**) MassageBook supports all three of the features reviewers value most: **Scheduling**, **Appointment Management**, and **Appointment Scheduling**. Together, these capabilities help massage therapy businesses organize calendars, manage client bookings, and keep appointments running on time, allowing teams to reduce manual work and deliver a smoother client experience. Scheduling 4.8 (205) 67.80% of 205 reviewers that rated this feature as important or highly important With this capability, you can easily control availability, block time, and manage recurring appointments. Users think the system is intuitive, integrates with Google Calendar, and makes it simple for both staff and clients to schedule, reschedule, and stay organized. Appointment Management 4.8 (181) 63.54% of 181 reviewers that rated this feature as important or highly important MassageBook offers a streamlined way to manage appointments, including automated confirmations, reminders, and easy rescheduling. Reviewers appreciate its integration with Google Calendar, intuitive interface, and the ability for clients to self-manage appointments, keeping businesses organized and efficient. Online Booking 4.8 (169) 66.86% of 169 reviewers that rated this feature as important or highly important MassageBook enables clients to book appointments online 24/7, reducing phone calls and saving time. Some reviewers find it convenient, easy to integrate with websites and Google Reserve, and note that clients love the self-service aspect and user-friendly interface. SOAP notes 4.7 (114) 50.88% of 114 reviewers that rated this feature as important or highly important MassageBook helps you efficiently document and organize SOAP notes with built-in charts, anatomical diagrams, and HIPAA compliance. Reviewers appreciate the time-saving design, easy access, and ability to track client progress, though some wish for better mobile capabilities and drawing options. Calendar Management 4.7 (134) 61.94% of 134 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Appointment Scheduling 4.8 (185) 65.95% of 185 reviewers that rated this feature as important or highly important It gives you flexible options for booking, customizing availability, and managing appointments online. Reviewers appreciate the ease of use, ability for clients to self-book, customizable booking rules, and integration with Google Calendar for efficient scheduling. MassageBook 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: MassageBook offers a streamlined way to manage appointments, including automated confirmations, reminders, and easy rescheduling. Reviewers appreciate its integration with Google Calendar, intuitive interface, and the ability for clients to self-manage appointments, keeping businesses organized and efficient. - Appointment Scheduling: It gives you flexible options for booking, customizing availability, and managing appointments online. Reviewers appreciate the ease of use, ability for clients to self-book, customizable booking rules, and integration with Google Calendar for efficient scheduling. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: MassageBook enables clients to book appointments online 24/7, reducing phone calls and saving time. Some reviewers find it convenient, easy to integrate with websites and Google Reserve, and note that clients love the self-service aspect and user-friendly interface. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Scheduling: With this capability, you can easily control availability, block time, and manage recurring appointments. Users think the system is intuitive, integrates with Google Calendar, and makes it simple for both staff and clients to schedule, reschedule, and stay organized. - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: MassageBook helps you efficiently document and organize SOAP notes with built-in charts, anatomical diagrams, and HIPAA compliance. Reviewers appreciate the time-saving design, easy access, and ability to track client progress, though some wish for better mobile capabilities and drawing options. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.5 (451) 4.5 Based on 451 reviews ## Pricing Value for money 4.7 (436) Free Trial [View pricing plan details](https://www.capterra.com/p/147523/MassageBook/pricing/) Transition $20.00 Flat Rate,Per Month It includes: - Pre-Built Website with Online Booking - New Clients from MassageBook - Monthly Membership Management - Unlimited Staff - Client Records - Outcall Functionality - Card Payments Processing - Mobile App - Google Calendar Sync - Facebook & Instagram Integration - Basic SOAP Notes - Reviews Collection (including Google) Simplify $40.00 Flat Rate,Per Month It includes: - Personal Website Integration - Auto Text Appointment Reminders - Auto Email Appointment Reminders - Premium SOAP Notes - Client Intake Forms - Insurance Billing Receipts - SEO Rank Booster - Real Time In-App Chat Support Amplify $50.00 Flat Rate,Per Month It includes: - Online Schedule Appearance - Email Marketing Campaigns - Autopilot Emails - Gift Certificates - Promotions Engine - Customizable Website - Real Time In-App Chat Support Value for money 4.7 (436) 4.7 Based on 436 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (446) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (446) 4.8 Based on 446 reviews ## User reviews Overall rating 4.7 Based on 454 reviews Filter by rating 5(372) 4(54) 3(16) 2(4) 1(8) Mentioned topic Sorted by most recent JV Joe V. Massage Therapist Owner Health, Wellness and Fitness ### "Best massage software for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Awesome! Highly recommend this company over every other Massage software. The software is easy to use. Pros MassageBook is my favorite software to use for my massage business. I have tried several others that ended up being too simplistic or overly complicated. The price is unbeatable for everything I get. Also, I prefer to deal with an actual human being that actually understands and helps fix problems that I would have with learning how to operate the software. Their whole team has always been a pleasure to work with! I have been in business for 9 yrs and they have made great improvements to a product that has already been great from the start! I use my phone to do most of my business, and then use desktop for reports and other logistics. Cons Only con is payment processing options. And it has to relate directly with the pre-sale part of it all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Joy Bird W. LMT Health, Wellness and Fitness ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 I am very pleased with Massage Book. Everyone I talk to is knowledgeable and very eager to help me set things up, and answer all of my questions. Pros I love that I get a 25% discount because I am an AMTA member. I love the customer support, always friendly & very helpful. Cons The only true con is that MB does not have a safety feature built into the app for mobile massage therapist. That is why I originally looked into another platform. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) because I like the customer service better here and the integration for booking on my website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jeffrey A. Owner Computer Software ### "Happy customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 I have used this software for the last ten years. I would recommend it to anybody in the Massage business. Pros Customer service was excellent. Every time I’ve called they’ve been able to answer my issues. Their agents are extremely knowledgeable with their software and integrating it with my website. Cons I dont like the referral option. They cannot distinguish which clients are actually coming from searching from my website or word-of-mouth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jaeci C. Medical Massage Therapist and owner Medical Practice ### "MassageBook is 5-Star ROI. Don't wait, get it NOW." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2026 MassageBook is pure oxygen to my bodywork business. The tools and support save me dozens of administrative hours per month, and allow me to focus on client appointments. In the two years I've been with MassageBook, I've been able to increase my income by up to 50%, while spending 50% less time on the (unpaid) business end of maintaining my business. MassageBook is a 5-star, return-on-investment must-have for every serious massage therapist who wants a thriving practice. Pros The booking system, the eblast marketing, and even flagging opportunities making it such an overall well-rounded business tool. The dynamite customer service team tips it over the edge into an absolute must-have for my business. Cons Having accurate dashboard metrics would be awesome (eblast open category; month's revenue; ranking, etc.). Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) A colleague referred me, and I was getting tired of having to manage (babysit) others that couldn't get the work done on time/as expected. Now, MassageBook's emails and text reminders and clients booking their own sessions -- and I crank out a quick eblast -- and I don't manage "employee" (parental) headaches anymore, it's far more efficient, financially and time-wise. Thanks!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Janet H. Massage Therapist Alternative Medicine ### "I recommend MassageBook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Very good. Customer support is knowledgeable and patient with all my questions. I feel confident in recommending them. Pros Great customer service. They have helped me every time successfully so far. They are patient will all my questions Cons I can't think of anything negative to say, they are always very helpful and I know if I send them a questions they will provide me answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kimiyo M. Owner Health, Wellness and Fitness ### "Great booking app for massage therapists and small business owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 Since I've been with over 10 years, I pretty much know everything. They have very good customer service. I need booking, credit card processing, intake form, SOAP note, gift card sales, customer support, reporting, marketing, packages, texting, reminders, multiple massage therapists' access, and MassageBook does it all, and I get a discount with ABMP. Pros It has all the features massage therapists and businesses need at a reasonable price. I love the fact that they don't charge for multiple staff members, and that really helps. In this business, we have many people working part-time, and if I have to pay the fee for someone who hardly gets any appointments, it's tough. Cons When I have to pay my staff, MassageBook makes it difficult and takes longer than it should. The marketing tool is very outdated, and I hope they can update it. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Square charges for every add-on and doesn't have an intake form or a SOAP note Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reasons for choosing MassageBook Price (they charge extra for every staff). I already know how to use MassageBook very well, and learning another app is a job. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Anita T. Massage Therapist Alternative Medicine ### "Great customer service and all-in-one records" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 I absolutely love their customer service. Also my clients like being able to handle all the scheduling themselves. Pros I love that I can easily keep up with SOAP notes thanks to the reminders after each session. Booking is easy for me and for clients. Cons The app doesn’t give access to the client account history/information so I have to go to my computer to do anything like a credit or adjustment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZL zachery L. Massage Therapist Health, Wellness and Fitness ### "Needed a software that was partnered with class pass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 I would come back if class pass was partnered with you guys I feel like its more about massage therapist I just partnered with them for the marketing Pros It was user friendly. the payment directions where a little confusing but was able to eventually get it set up Cons It did not intergrate with class pass and I have partnered with them I had to purchase one of their platforms called acuity. I would prefer massage book Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Because it was one of class passes programs Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing MassageBook at first I thought that massage book would be better but then I learned that class pass wouldnt work well with it unfortanatly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Wendy M. Owner and HHP Medical Practice ### "Great Scheduling Platform with Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 I’ve been using MassageBook since 2016 for my massage therapy practice, and it has become an important part of running my business efficiently. The online booking system is easy for clients to use, appointment reminders help reduce no-shows, and the intake forms and SOAP note features help keep client information organized in one place. I also appreciate being able to customize services, availability, and automated communications to better fit the needs of my practice. One of the biggest benefits has been giving clients the ability to book appointments anytime without needing to text or call back and forth. The platform has also continued to evolve over time with added features and integrations. Like any software, there are occasional limitations or learning curves with updates, but overall it has been a valuable tool for helping me manage scheduling, client communication, and day-to-day operations as an independent massage therapist. I would recommend it to massage therapists looking for an all-in-one practice management and booking solution. Pros One of the biggest strengths of MassageBook is their customer service. In my experience, their support team has been responsive, professional, and genuinely helpful when issues arise or questions come up. I also appreciate that the platform continues to evolve. They regularly roll out enhancements and improvements, and it feels like they do listen to feedback from massage therapists and wellness professionals using the software day to day. The system combines scheduling, intake forms, SOAP notes, reminders, online booking, and client management into one platform, which helps streamline operations for a small business. Clients also tend to find the booking process easy and convenient, which has been a major benefit for my practice. Cons The biggest limitations for me are on the marketing and communication side of the platform. The email campaign editor is functional, but it feels more limited compared to dedicated email marketing platforms. Formatting options and design flexibility can be restrictive, especially when trying to create more polished or branded campaigns. I also wish there were more detailed email analytics available. It would be helpful to see exactly which clients are opening emails, engaging with campaigns, or unsubscribing so communication strategies could be adjusted more effectively. Another feature I would love to see added is built-in text marketing or SMS campaigns. Automated appointment reminders are great, but having the ability to send targeted promotional or wellness text campaigns directly through the platform would make it feel more like a complete client communication system. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reasons for choosing MassageBook Initially was free with my professional association. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ann S. Owner Health, Wellness and Fitness ### "Not fancy but works Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 For a small massage therapy business this software is great for booking and tracking appointments at a great price. If you want lots of bells and whistles like payroll and room occupancy rates, this is not for you. Pros MassageBook is easy to use for a multi therapist practice. You can quickly tell what therapist, which room and what service. Cons There are a few glitches like when you run a sales report by therapist it shows when the client booked and pre-paid and then shows the client on the day of appointment as "free" but counts it as two sessions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147523/MassageBook/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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