--- title: "MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MassageBook the right Massage Therapy solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147523/MassageBook/reviews/" page_type: "reviews" language: "en" --- MassageBook 4.7 (448) [View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of MassageBook Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The system combines scheduling, intake forms, SOAP notes, reminders, online booking, and client management into one platform, which helps streamline operations for a small business.“ May 15, 2026 HM Heidi M Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!“ September 20, 2025 Sd Skylr d Licensed Massage Therapist and Business OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease.“ October 24, 2025 AB Anna B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).“ March 1, 2025 Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The online booking system is easy for clients to use, appointment reminders help reduce no-shows, and the intake forms and SOAP note features help keep client information organized in one place.“ May 15, 2026 PORTIA B Owner LMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money.“ August 8, 2025 SR Stephanie R Licensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Also the online booking, website integration and the ability to have memberships and sell gc's is also great.“ April 18, 2026 SD Steve D Massage Therapist and ownerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The fees associated with using Square for payments was high, especially for memberships.“ April 17, 2026 ## Showing most helpful reviews Showing 1-25 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PORTIA B. Owner LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Massagebook a definite Yes!" August 8, 2025 5.0 I have been with Massagebook for 5 years, i took a break for a while, (3 years) Tried Booker/ Mindbody, they are ridiculously expensive and software is down half the time. To my surprise coming back to Massagebook all my previous client list and soap notes everything was just how i left it 3 yrs prior. Massagebook staff is very user friendly most helpful with any task. Mainly it's so easy to use you don't need a whole lot of help with navigating the software. I would definitely recommend Massagebook! Pros They have outstanding customer support, if it's not resolved via chat, it's quickly and friendly resolved via live call. Best part, I haven't really had many issues with Massagebook. My clients love being able to book and pay for their appointments online, saves me time too! Cons It would have to be payment system. It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money. It is very easy to use for me and my therapists. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing MassageBook I was impressed with the advancements they had made in the software. And the price was right. Plus it was as though i never left... Welcomed back! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Cost effective and ease of use. Plus they offer AMTA discounts on the monthly plans!! Review Source VR Verified Reviewer LMT ESTI Admin Consumer Services Used the software for: 1-2 years ### "The Best App in My Business Arsenal" September 5, 2025 5.0 Love love love cant wait to watch it continue to expand and grow. While things can always improve, this app keeps surprising me in how they stay just ahead of the game. And inget a great learning experience Pros I do not know where to begin! I am a 15 year LMT and lets face it, I'm great with my hands, not so much creating advertisements or honestly maintaining contact. MassageBook helps with all of it! My clients appreciate the different ways to book, contact me, and many love the emails i send out quarterly just say hey these are the products we are trying. I love being able to accept credit card payments from my phone amd all my clients love the security and ease of having ways to pay. I am only managing myself and I love the price for only me! I love being able to creat my own intake forms for the different modalities and services i offer and it is super wasy, even for someone not tech savy \*raising my hand Also yhe customer service from this app, be it for me or my clients, is amazing. Might take 10 min to fix an issue. Never had to be on chat with Massage Book support any longer than 10 to 15 min! Cons As a duel LMT and ESTI, o dont have a great way to SOAP my facials. I would love to be able to make/create my own SOAP notes! The CC processing takes 5 to 6 days from the time of payment to get to my checking account so it is one more thing to track. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing MassageBook Price to start, now you couldnt pay me to go to another product Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Better overall fit for my business and me personally. Review Source TT Tamia T. LMT Alternative Medicine Used the software for: 2+ years ### "Disappointed and Underwhelmed" January 2, 2025 2.0 I initially found the interface to be clunky and even occasionally redundant for some of the set up steps. Also when making changes to how I ran my practice. I had to have 3 different, information repeated "profile / locations tabs" for the three types of service I provided. (Out-calls, Main office, and Events) and it didn't transfer the contact or other information between them. This was extremely frustrating. - Although that may have improved in the 5 or 6 years since I last used it. Additionally: I had a point between office locations where I was only providing out calls, and had to delete the other two profile options because there was no option to toggle them off or on. Pros I love Abmp, and have used Massage Book a couple times in my 17 year career. I believe it was one of the first platforms designed specifically for massage therapists. I like the way some of the options and features have evolved over time, and the national listing for bodywork professionals. I have had a few people find me through massage book when visiting the area, to request an appointment. Cons Major physical safety issue! The software required my physical address even when only doing out-calls. There was a statement saying that would not be visable to clients. I came Home one evening in 2018 to a stranger sitting in his car in my driveway, claiming we had an appointment! We were furious. What if I had lived alone!? When I contacted MB they assured me that wasn't possible. They were clearly wrong and didn't even know how their own software did and did not work. I deleted my entire account. Review Source AS Ann S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not fancy but works Great" May 11, 2026 5.0 For a small massage therapy business this software is great for booking and tracking appointments at a great price. If you want lots of bells and whistles like payroll and room occupancy rates, this is not for you. Pros MassageBook is easy to use for a multi therapist practice. You can quickly tell what therapist, which room and what service. Cons There are a few glitches like when you run a sales report by therapist it shows when the client booked and pre-paid and then shows the client on the day of appointment as "free" but counts it as two sessions. Review Source DS Diana S. Owner Massage Therapists Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy customer. " May 23, 2025 5.0 I’m happy and I will continue to use Massagebook and my everything app. As long as I’m in business, Massagebook will be with me. Pros I love that Massagebook seems to be growing along with my business. They are always adjusting things to be better. I’m grateful to have found Massagebook. I’m going on 6 years with the company! Cons Really no major issues. They are always finding ways to improve. They have always been quick about answering any of my concerns. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because I needed to go paperless and square does not offer anything for soap, nose, consultation forms, intakes, and Massagebook does so I made the switch. Review Source PB Pam B. Owner - Medical Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Low vision friendly" April 18, 2025 5.0 Support people on phone and in email are very nice and diligent. I am not a fan of the Bot or Ai help, but I understand you’re trying to help people help themselves. Pros The app version is very low vision friendly. And I know there were many low vision and blind MT’s out there. Supposedly the app is supposed to be screen reader friendly for totally blind users? Cons Migrating from form platform to another is tedious. The widget for my website could have been easier process. My hubby knows coding and was able to fix code for it to work. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing MassageBook Mostly becasue yours seemed the easiest to use day to day. And the app was very simple and the HUGEST thing is it uses dynamic font sizing …so i can enlarge type in my ipad or iPhone app to size i can see to use. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Their website took too long to load. Would freeze up. Their pages were too WORDY too complex to collate steps. Had to repeatedly LOGIN, wouldnt remember me. And NOT LOW VISION FRIENDLY. Everything SO SMALL and DIFFICULT to read. Review Source AM Amanda M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Excellent customer support" February 19, 2026 5.0 So far- good! I have had to ask for help twice now. I am still in a trial period. I am not very tech savvy, and needed help to trouble shoot Pros Customer service is excellent. Responsive and patient. They help me trouble shoot each time my lack of tech knowledge gets in the way. The software platform is fairly easy to use, has loads of options and integrations. I switched from Calendy to utilize Massagebook's marketing, payment platform , and Google optimization. Cons Only wish the tipping screen had the option of showing up after the tap. Otherwise nothing so far. They have the business of bodywork pretty well covered Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) More options in massagebook to manage my business. Review Source SC Sandy C. Owner Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Customer Service, Easy to use App" April 1, 2025 5.0 I’ve been with massagebook for over 10 years and I find them to be stellar in customer service and ease of use. Pros Both therapists and clients find it easy to use, the cost. Cons There are glitches and the reports are inaccurate. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook I preferred the format and features of massagebook Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) This was in 2014, Mindbody was constantly changing prices and hounding us to upgrade with multiple phone calls a week. Review Source KN Kiera N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Massagebook makes my business run well!" July 18, 2025 5.0 Great! Most staff find it easy to use. Some clients have trouble booking online the first time but usually get it the second time around Pros Live chat help when needed, great follow up when live chat is not available. Ease of use for practitioners. Cons I would really prefer a "discount code" option to give clients so they can check out with a discount. The need to create a new promotion link for each discount is cumbersome. Alternatives considered [Genbook](https://www.capterra.com/p/220430/Genbook/) Reason for choosing MassageBook massage specific information for the soap notes and service choices Review Source SD Skylr D. Licensed Massage Therapist and Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quality Business Tool with Great Customer Service" October 24, 2025 5.0 Overall, as a new business I would recommend MassageBook to anyone getting started. This is the only booking platform I have used as a new business. It is likely I will continue use with MassageBook! Pros For less then $40 a month (with AMTA membership) I have a an app for quick access to the schedule and client information, a customizable website, customizable email blasts, customizable forms for intake and SOAP notes, and ease of scheduling clients. Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease. Furthermore, the customer service I experienced was the best of the best. Cons Most things are done the best via a laptop or iPad type device. I ran into some difficulties trying to do everything via the phone and with the scheduling app. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook The pricing and features coupled with the quality of the reviews and ratings. Review Source AR Amanda R. Massage and Bodywork Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic booking software! " June 3, 2025 5.0 I love MassageBook! As a new therapist, it has been so user friendly and has made running my own business much more simple and efficient. Pros I love the ease of scheduling for me and my clients and how easy the SOAP notes are to use! Customer service is also really great! Cons The marketing fees seem very high. I will say I haven’t had any issues when it comes to disputing fees. MB responds quickly and resolves the issues quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook MB is made for massage therapists, so it was easy to use. Review Source hW heather W. LMT Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Experience" March 25, 2025 5.0 Customer support is extremely helpful. My Clients like that its easy to navigate Pros It offers everything at a very affordable rate! Cons There is not much that I don't like. Some of the reports are bit confusing for me personally but I'm figuring it out Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing MassageBook The Price point and I do not have to create anything from scratch Review Source TT Tracy T. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Glad I chose MassageBook" April 25, 2025 5.0 Overall has been very good with the support team to help. I did try other's but MassageBook was the best fit for me. Pros It is user friendly. There is a lot of good information and opportunity to grow your business. The support team is very helpful. Cons It took me a while to get all of the information in, but that is because I am not a great computer user. Alternatives considered [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Reason for choosing MassageBook More user friendly and more options for my business Review Source AB Akilah B. LMT, Reiki Master, Shamanic Practitioner, Yoga and Meditation Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional customer care support team" January 14, 2025 5.0 Fluid experience with navigating the MassageBook portal. Even a non-tech-savvy person like myself, found ease with setting up my account. I had tons of questions and my appointment with their customer care support was very helpful. Would highly recommend!!! Pros Overall ease and assistance provided by customer support Cons Would like more options for adding additional photos Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing MassageBook Because I felt like MassageBook was directly in line with where I want to go in this business. I was really interested in connecting with clients from the registry as well. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I technically still have it, just didn’t know which one to choose. After getting assistance with the support team, I’ve made a choice for now. Review Source GB Gudjon B. Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "User-friendly tool for massage therapists" December 9, 2024 5.0 I have been using MassageBook for several months and am very happy with the overall product. Pros Ease of use and the number of features that MassageBook offers within one service. Cons Lack of control over data, such as mailing lists. I want to be able to see who is clicking on the links in my newsletters and add Google Analytics to the web page. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook I did not like the cost of add-ons with Vagaro and decided to stick with MassageBook. Review Source JD Julie D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "MassageBook is Valuable, and the Pro Version is Even More Professional!" November 10, 2025 5.0 I appreciate the way their customer service representatives have helped me set up my account, and then have been there when I need to learn how to do things like get files into a PDF format for insurance companies, etc. They also offer suggestions of how to do marketing that have been very helpful. Pros I have been using MassageBook for several years, although I only upgraded to the Pro version about 18 months ago, and the extra services included in the Pro version makes it is well-worth the expense! Plus, the customer service is top-class. Everyone is always friendly, patient, and knowledgeable, and I always feel like I'm a valued client. I highly recommend it! Cons I've been using MassageBook since it first came out, upgrading to the Pro version as my practice grew. I don't really have anything I don't like about MassageBook. Review Source RE Rose E. Owner Medical Practice Used the software for: 2+ years ### "I love using MassageBook as my business scheduler" June 13, 2025 5.0 My overall experience with MassageBook has been on the positive side. I have always reached a real person when I have had questions. This is a hugh plus. Pros Massage book has come a long way during the time I have used it. I really like the convenience of allowing my clients to book on-line. The improvement in the intake form frees up more time for me to interact with new clients Cons Earlier this week I thought of one small improvement I would love to have in MassageBook, but posed with this question, it slips my mind. Review Source CK Celeste K. Owner and LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy business owner with Massagebook" July 8, 2025 5.0 I've been with Massagebook since they started. It was so much easier for my clients to book from the other software i was using. Pros Customers find it easy to use. They are very knowledgeable when you have issues so you can do your job. Love that they have Soap notes in the app as well as on the web. Cons I would like to have the confirmation of appointments more obvious to the client before they log off. Review Source AK Alicia K. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great service easy to use " March 12, 2025 4.0 It's overall good. I like the booking, the fact that they have some scripts already written for client emails, that it sends out reminders for the client and sends me a text and email when someone schedules or leaves a review. Pros They have great customer service and the online booking tools are super easy Cons The memberships - some things can't be edited and I have to have a different membership for every type and every timeframe unlike the regular set up which is much easier. That you can't add a time for add-ons and that they don't have anything set up for your taxes. Review Source SD Susan D. Owner and Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Better than Most and 'Kindly' Resolves Your Issues WITHOUT Attitude" February 17, 2025 5.0 Overall, excellent. Always kind and will work with you for as long as it takes to fix an issue, with patience and kindness so that you understand the why's, what's and how's of any issue you may have. Pros \- easy layout and easier to use than most. - excellent customer service w a person by text or phone (and with phone a call back feather so your not stuck on the phone until someone's available) - friendly people, never loose their patience. Cons Some things are a little confusing eg; setting up alternating days open on a weekend - one week Sat work hrs and Sun off and the next weekend reversed. But they're customer service is always willing to help you to understand and complete what you need to get done. Not sure how big a problem it is as I'm know for 'thinking' in an unconventional way (get to the same solution just by a different route LOL). Review Source AD Amy D. Licensed Massage Therapist and Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hands down best software for your Massage practice" February 20, 2025 5.0 The best part of MassageBook is their team of experts always there with a helpful solution to questions or problems that arise. They are a pleasure to do business with! Pros MassageBook is so user friendly and their stellar team is listening to each of us when we make suggestions based on business needs. They implement new tools that are helpful regularly! Cons I don’t have any cons at this time. MassageBook is fantastic! Review Source KW Khloe W. Massage therapy Health, Wellness and Fitness Used the software for: Less than 6 months ### "Keep the kindness going!" September 17, 2025 5.0 The quality was absolutely fantastic!!! Very well executed regardless of who i talk to on the phone. Thank you for your time and effort in creating a wonderful experience. Pros The client friendly useable being able change everything with ease. The best part about it it the step-by-step guide for the client to book the massage and for us to be to help clients if they need it. Cons A little confusing sometimes on how to change how many clients we work on. But once you figure out how to use the online version, it’s wonderful! Review Source EV Erin V. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Satsfied with my experience." September 18, 2025 5.0 Great customer service,and more features than I anticipated. I was excited there were options to send intake forms and receipts. There is a lot of thought put into this. Pros Customer service is quick to respond with detailed suggestions. I made some mistakes trying to check out a ticket, but a silution was provided in a timely manner. Cons I am not the most tech savvy person, so figuring out how everything worked took me some time. I am learning as I go. Review Source ED Eva D. LMT, Coach Alternative Medicine Used the software for: 2+ years ### "Love the tech support" March 10, 2025 5.0 Love the support. Its easy to navigate the system. Theres a lot of amazing features. It makes my life easy-Gift cards, memberships, appointment reminders, and much more. Pros I like that they listen to the users concerns and make changes to accomodate our requests. Every year massage book is better and better, Cons The automarketing campaigns. Not being able to change the format of it or to address the letter to clients by their first name. Review Source CS Chanel S. Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Literally the best" November 19, 2024 5.0 Overall, it’s great! I've been with Massagebook for close to 5 years and whatever I can’t solve there’s always a kind representative to solve it for me. Literally, The Best! Pros Honestly, everything! I’ve been with a few other websites for my business and no others compare to Massagebook in my opinion. There’s so much I can do and so much that’s done for me through an automated system making it that much more easy to run my business sufficiently. Cons There are a few options I’d like to see that Massagebook doesn’t have but I’ve been told they’re working on changing that and updating their features which works out perfectly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.