--- title: "MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MassageBook the right Business Management solution for you? Explore 455 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147523/MassageBook/reviews/" page_type: "reviews" language: "en" --- MassageBook 4.7 (455) [View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of MassageBook Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The system combines scheduling, intake forms, SOAP notes, reminders, online booking, and client management into one platform, which helps streamline operations for a small business.“ May 15, 2026 HM Heidi M Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!“ September 20, 2025 Sd Skylr d Licensed Massage Therapist and Business OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease.“ October 24, 2025 AB Anna B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).“ March 1, 2025 Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The online booking system is easy for clients to use, appointment reminders help reduce no-shows, and the intake forms and SOAP note features help keep client information organized in one place.“ May 15, 2026 SD Steve D Massage Therapist and ownerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The fees associated with using Square for payments was high, especially for memberships.“ April 17, 2026 SR Stephanie R Licensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Also the online booking, website integration and the ability to have memberships and sell gc's is also great.“ April 18, 2026 PORTIA B Owner LMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money.“ August 8, 2025 ## Showing most helpful reviews Showing 1-25 of 455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PORTIA B. Owner LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Massagebook a definite Yes!" August 8, 2025 5.0 I have been with Massagebook for 5 years, i took a break for a while, (3 years) Tried Booker/ Mindbody, they are ridiculously expensive and software is down half the time. To my surprise coming back to Massagebook all my previous client list and soap notes everything was just how i left it 3 yrs prior. Massagebook staff is very user friendly most helpful with any task. Mainly it's so easy to use you don't need a whole lot of help with navigating the software. I would definitely recommend Massagebook! Pros They have outstanding customer support, if it's not resolved via chat, it's quickly and friendly resolved via live call. Best part, I haven't really had many issues with Massagebook. My clients love being able to book and pay for their appointments online, saves me time too! Cons It would have to be payment system. It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money. It is very easy to use for me and my therapists. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing MassageBook I was impressed with the advancements they had made in the software. And the price was right. Plus it was as though i never left... Welcomed back! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Cost effective and ease of use. Plus they offer AMTA discounts on the monthly plans!! Review Source JM Joan M. Owner Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Dedication and Real Teamwork" February 19, 2026 5.0 Everyone is equally skilled in navigating the software and knowledgeable about business. Security features are excellent. Pros MassageBook has always been easy available when I needed help. Everyone is so consistently kind and efficient. They are aware of all we might need and work hard to make using their software easy. Cons I have no complaints. They are always making upgrades. Anything that can’t be done, or could be made easier to do - they are a step ahead- already working on a solution Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing MassageBook Easier to use/navigate/ up to date look In 30 day free trial their Customer Service was Superior. Review Source AF Andrew F. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Adequate In practice" March 8, 2025 3.0 Works well enough but not blown away. I would change but MassageBook will not batch migrate client files or enable that to happen. Pros Most of the online features are great! I like the concerting with my website. Impressive forms feature. Cons Very slow updates, Mail is glitchy, downloadable receipts unavailable Review Source AT Anita T. Massage Therapist Alternative Medicine Used the software for: 2+ years ### "Great customer service and all-in-one records" June 24, 2026 5.0 I absolutely love their customer service. Also my clients like being able to handle all the scheduling themselves. Pros I love that I can easily keep up with SOAP notes thanks to the reminders after each session. Booking is easy for me and for clients. Cons The app doesn’t give access to the client account history/information so I have to go to my computer to do anything like a credit or adjustment. Review Source JL Jessica L. CMT Consumer Goods Used the software for: 2+ years ### "Never switching" November 1, 2025 5.0 My overall experience has been really great! Massagebook is great for businesses big or small. Everything is easy to understand and navigate. I lucked out having the same customer service rep 2x, \[sensitive content hidden\]. Which made things that much easier and she was absolutely wonderful! Pros I love how easy it is to navigate the system, everything included in one price, customer support has been fantastic through my transition, and card/payment processing and payments is easy to understand and connect. Cons The thing I like least about MassageBook is the lack of importing capabilities. Especially past/future appts and reviews when I was coming from another MassageBook page. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook Massagebook is all included, lay out is very easy to understand and work through setting up. Review Source SD Steve D. Massage Therapist and owner Health, Wellness and Fitness Used the software for: 2+ years ### "MassageBook is great for small massage businesses " April 17, 2026 5.0 I used it for years, and appreciated the growth they had and helped with my business. The listened to feedback and made appropriate changes and improvements. Pros It as all of the features to run a small massage therapy practice. It is geared towards and developed by massage therapists. Cons Massagebook did not have all of the membership options that I wanted for the growth of my business. The fees associated with using Square for payments was high, especially for memberships. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing MassageBook I chose massagebook for because it was specific to massage therapy Review Source HM Heidi M. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "The BEST customer support!" September 20, 2025 5.0 I love that not only do I get great customer support, but they are very receptive to feedback. I am excited to see this platform continue to evolve and support my business. Pros customer support, features that support my growing business, value & security I am continually finding more features that I love and am learning to utilize. Cons I'd love more report features and the ability to edit active promotions and website look. There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon! Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I found Massagebook and it felt like a better fit. Review Source VR Verified Reviewer LMT ESTI Admin Consumer Services Used the software for: 1-2 years ### "The Best App in My Business Arsenal" September 5, 2025 5.0 Love love love cant wait to watch it continue to expand and grow. While things can always improve, this app keeps surprising me in how they stay just ahead of the game. And inget a great learning experience Pros I do not know where to begin! I am a 15 year LMT and lets face it, I'm great with my hands, not so much creating advertisements or honestly maintaining contact. MassageBook helps with all of it! My clients appreciate the different ways to book, contact me, and many love the emails i send out quarterly just say hey these are the products we are trying. I love being able to accept credit card payments from my phone amd all my clients love the security and ease of having ways to pay. I am only managing myself and I love the price for only me! I love being able to creat my own intake forms for the different modalities and services i offer and it is super wasy, even for someone not tech savy \*raising my hand Also yhe customer service from this app, be it for me or my clients, is amazing. Might take 10 min to fix an issue. Never had to be on chat with Massage Book support any longer than 10 to 15 min! Cons As a duel LMT and ESTI, o dont have a great way to SOAP my facials. I would love to be able to make/create my own SOAP notes! The CC processing takes 5 to 6 days from the time of payment to get to my checking account so it is one more thing to track. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing MassageBook Price to start, now you couldnt pay me to go to another product Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Better overall fit for my business and me personally. Review Source DK David K. administrator Health, Wellness and Fitness Used the software for: I used a free trial ### "A great Scheduling System Designed Specifically for Massage Therapy " November 21, 2025 5.0 Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective. Pros The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even. Cons I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible. Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing MassageBook I contacted Square support and it was not good at all Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The other was free, but this will save a lot of time and frustration and allow for clients to book themselves if they like. Review Source AM Amanda M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Excellent customer support" February 19, 2026 5.0 So far- good! I have had to ask for help twice now. I am still in a trial period. I am not very tech savvy, and needed help to trouble shoot Pros Customer service is excellent. Responsive and patient. They help me trouble shoot each time my lack of tech knowledge gets in the way. The software platform is fairly easy to use, has loads of options and integrations. I switched from Calendy to utilize Massagebook's marketing, payment platform , and Google optimization. Cons Only wish the tipping screen had the option of showing up after the tap. Otherwise nothing so far. They have the business of bodywork pretty well covered Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) More options in massagebook to manage my business. Review Source MO Michelle O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "MassageBook Rocks!" September 26, 2025 5.0 Very pleasant, quick and easy to navigate and customize. It is going to help tremendously with staying organized. Pros The ease and efficiency of setting up your business page and scheduling. It was very easy to customize service descriptions, post photos, etc. Cons There isn't anything I disliked about MassageBook. They have a very nice site and it helps your business look even more professional. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Better tools for setting up and more affordable. Also referred by a fellow massage therapist that I trust. Review Source TT Tracy T. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Glad I chose MassageBook" April 25, 2025 5.0 Overall has been very good with the support team to help. I did try other's but MassageBook was the best fit for me. Pros It is user friendly. There is a lot of good information and opportunity to grow your business. The support team is very helpful. Cons It took me a while to get all of the information in, but that is because I am not a great computer user. Alternatives considered [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Reason for choosing MassageBook More user friendly and more options for my business Review Source AB Akilah B. LMT, Reiki Master, Shamanic Practitioner, Yoga and Meditation Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional customer care support team" January 14, 2025 5.0 Fluid experience with navigating the MassageBook portal. Even a non-tech-savvy person like myself, found ease with setting up my account. I had tons of questions and my appointment with their customer care support was very helpful. Would highly recommend!!! Pros Overall ease and assistance provided by customer support Cons Would like more options for adding additional photos Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing MassageBook Because I felt like MassageBook was directly in line with where I want to go in this business. I was really interested in connecting with clients from the registry as well. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I technically still have it, just didn’t know which one to choose. After getting assistance with the support team, I’ve made a choice for now. Review Source NT Natalie T. Owner and LMT Health, Wellness and Fitness Used the software for: 2+ years ### "We Run Three Businesses on MassageBook — It’s That Good!" October 24, 2025 5.0 I can’t imagine running our business with any other program. In 2020, we opened our studio with just 3 clients, and we purchased MassageBook after seeing an ad as our doors opened. We had no idea that by 2025 our business would expand to a second location and mobile massage for musical artist. Pros We love everything from scheduling clients, text reminders, soap notes, individualized financial goal tracker for our contractors/business, and easy to navigate website for all! Cons MB goes above to meet all our needs as a business and adding new options that make running a business easier. Review Source JM Janie M. Massage Therapist Alternative Medicine Used the software for: 2+ years ### "Great product, but costs a lot" June 9, 2025 4.0 I have been using massagebook for at least 10 years and love its ease of use from booking clients, getting support and the tax time quick and easy reports. When I first started using it I was amazed at how great it was for such a reasonable price. In the last few year the price has gotten out of hand. It is now very expensive for me as a sole practitioner. Pros Ease of use, lots of useful features like online booking, soap notes, client confirmations and reports. Cons the price. It has jumped up in price significantly since I started using it. That is the only con I can think of, but it's a big one. Review Source JS Jennifer S. Owner Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic Software" July 17, 2025 5.0 My experience has been fantastic so far! The customer service is top-notch, even if you ever have an issue. Pros I've been using MassageBook for 2 years and love it! It's very easy to navigate, and my clients often comment on how easy it is to schedule an appointment! Cons I don't really have anything to compare it to since I have only been using MassageBook since I opened 2 years ago. It seems like every time I think of something that would be useful they implement. Review Source CK Celeste K. Owner and LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy business owner with Massagebook" July 8, 2025 5.0 I've been with Massagebook since they started. It was so much easier for my clients to book from the other software i was using. Pros Customers find it easy to use. They are very knowledgeable when you have issues so you can do your job. Love that they have Soap notes in the app as well as on the web. Cons I would like to have the confirmation of appointments more obvious to the client before they log off. Review Source RL Rolando L. Massage therapist Consumer Services Used the software for: Less than 6 months ### "Best massage therapist software " October 22, 2025 5.0 Easy to work with the app and website. Customer support is awesome. Easy to get card payments from clients.My business is covered with massagebook. Pros I have been following massagebook years ago on YouTube. Now it is my time to start my business. Massagebook is number 1 .Everything is perfect. I really appreciate all people working in this great company. THE Software works great and easy to understand. Customer support has been helping me in details. Easy to get payments from my clients. I am taking the time to do this review because they deserve 100 stars.thank you so much. I am pretty sure my massage therapist business is going to shine working in your platform. Cons No cons .great software. Everything is working great for me .they made your own website for your starting business which is awesome. Review Source EM Erin M. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Chris is a rockstar!" July 1, 2025 5.0 I had a support call yesterday that was a game changer. Step by step instructions for any question I had (big or small) all served up with a friendly tone of voice. It's like he had the Massage Book manual memorized. Pros Friendly, knowledgeable support. Custom design tools for booking and website features. The free trial is a really nice feature; you pick the package you want from the most basic to top tier and you get to try it for free for a month. Cons I would say that getting to know the program is overwhelming at first especially if you don't have much design experience, but the tech/support is flawless. So while I was feeling overwhelmed at first, I just made a phone call and \[sensitive content hidden\] walked me through every question I had and even told me to call back if I had any more. Review Source PD Patty D. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a good choice" June 10, 2025 5.0 It works well for booking my practice, clients find it simple to use, I rarely have any issues with it Pros Responsive customer service was pleasant, efficient and resolved the problem with a gift certificate Cons Sometimes the updates are confusing after adding features I don’t need although the MassageBook pay is more accessible Review Source AK Alicia K. Massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great service easy to use " March 12, 2025 4.0 It's overall good. I like the booking, the fact that they have some scripts already written for client emails, that it sends out reminders for the client and sends me a text and email when someone schedules or leaves a review. Pros They have great customer service and the online booking tools are super easy Cons The memberships - some things can't be edited and I have to have a different membership for every type and every timeframe unlike the regular set up which is much easier. That you can't add a time for add-ons and that they don't have anything set up for your taxes. Review Source KW Khloe W. Massage therapy Health, Wellness and Fitness Used the software for: Less than 6 months ### "Keep the kindness going!" September 17, 2025 5.0 The quality was absolutely fantastic!!! Very well executed regardless of who i talk to on the phone. Thank you for your time and effort in creating a wonderful experience. Pros The client friendly useable being able change everything with ease. The best part about it it the step-by-step guide for the client to book the massage and for us to be to help clients if they need it. Cons A little confusing sometimes on how to change how many clients we work on. But once you figure out how to use the online version, it’s wonderful! Review Source SD Susan D. Owner and Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Better than Most and 'Kindly' Resolves Your Issues WITHOUT Attitude" February 17, 2025 5.0 Overall, excellent. Always kind and will work with you for as long as it takes to fix an issue, with patience and kindness so that you understand the why's, what's and how's of any issue you may have. Pros \- easy layout and easier to use than most. - excellent customer service w a person by text or phone (and with phone a call back feather so your not stuck on the phone until someone's available) - friendly people, never loose their patience. Cons Some things are a little confusing eg; setting up alternating days open on a weekend - one week Sat work hrs and Sun off and the next weekend reversed. But they're customer service is always willing to help you to understand and complete what you need to get done. Not sure how big a problem it is as I'm know for 'thinking' in an unconventional way (get to the same solution just by a different route LOL). Review Source PS Pamela S. LMT Medical Practice Used the software for: 2+ years ### "Excellent booking app" March 14, 2025 5.0 Ive been with them a few years and i love massage book. The represenatives are always kind and helpful Pros Ease of use, multiple modalities available for massage, skincare, physical therapists. Cons Nothing! I wouldnt change a thing. They advocate for my safety. Review Source ED Eva D. LMT, Coach Alternative Medicine Used the software for: 2+ years ### "Love the tech support" March 10, 2025 5.0 Love the support. Its easy to navigate the system. Theres a lot of amazing features. It makes my life easy-Gift cards, memberships, appointment reminders, and much more. Pros I like that they listen to the users concerns and make changes to accomodate our requests. Every year massage book is better and better, Cons The automarketing campaigns. Not being able to change the format of it or to address the letter to clients by their first name. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.