# MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MassageBook the right Massage Therapy solution for you? Explore 447 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147523/MassageBook/reviews --- MassageBook 4.7 (447) [View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MassageBook Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Streamlined business management experience 94% positive reviews out of 36 Most reviewers describe ease of use as a key benefit, making daily business operations simpler and faster. Recurring technical glitches 57% negative reviews out of 54 Some reviewers report persistent bugs, slow fixes, and occasional difficulties resolving technical or account problems. Heidi M Massage Therapist, 1 employee. "There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!" Intuitive and user-friendly design 94% positive reviews out of 31 Most reviewers indicate the user interface is straightforward, professional, and easy to navigate for all users. Payment processing limitations 59% negative reviews out of 54 Some reviewers indicate card payment lacks features like card storage, flexible processing, and clear fee structures. PORTIA B Owner LMT, 2 - 10 employees. "It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money." Accessible real-time customer assistance 93% positive reviews out of 28 Most reviewers appreciate live chat support, noting prompt, helpful responses and convenient problem resolution. ## Showing most helpful reviews Showing 1-25 of 447 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather Karr J. Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Long-time satisfied customer!" October 30, 2025 5.0 It is seamless and easy to use. There are a lot of options to really make it easy for clients also. The customization options are very professional. Pros I’ve been using MassageBook for over a decade and absolutely love it. My clients are always telling me how easy it is to book and rebook. One of the things that is unique with them is the great customer service. I usually resolve issues within a day. They have a great system. Between the automated help and the REAL person help I’m always able to get things figured out. Cons The general MassageBook gift certificate system makes you sign up for STRIPE to get paid from those purchases. I use Square for my direct gift certificates and service payments and wish I could use that instead. Review Source HM Heidi M. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "The BEST customer support!" September 20, 2025 5.0 I love that not only do I get great customer support, but they are very receptive to feedback. I am excited to see this platform continue to evolve and support my business. Pros customer support, features that support my growing business, value & security I am continually finding more features that I love and am learning to utilize. Cons I'd love more report features and the ability to edit active promotions and website look. There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon! Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I found Massagebook and it felt like a better fit. Review Source TT Tamia T. LMT Alternative Medicine Used the software for: 2+ years ### "Disappointed and Underwhelmed" January 2, 2025 2.0 I initially found the interface to be clunky and even occasionally redundant for some of the set up steps. Also when making changes to how I ran my practice. I had to have 3 different, information repeated "profile / locations tabs" for the three types of service I provided. (Out-calls, Main office, and Events) and it didn't transfer the contact or other information between them. This was extremely frustrating. - Although that may have improved in the 5 or 6 years since I last used it. Additionally: I had a point between office locations where I was only providing out calls, and had to delete the other two profile options because there was no option to toggle them off or on. Pros I love Abmp, and have used Massage Book a couple times in my 17 year career. I believe it was one of the first platforms designed specifically for massage therapists. I like the way some of the options and features have evolved over time, and the national listing for bodywork professionals. I have had a few people find me through massage book when visiting the area, to request an appointment. Cons Major physical safety issue! The software required my physical address even when only doing out-calls. There was a statement saying that would not be visable to clients. I came Home one evening in 2018 to a stranger sitting in his car in my driveway, claiming we had an appointment! We were furious. What if I had lived alone!? When I contacted MB they assured me that wasn't possible. They were clearly wrong and didn't even know how their own software did and did not work. I deleted my entire account. Review Source AL Agyness L. Business Owner Alternative Medicine Used the software for: Less than 6 months ### "Everything you need for a massage business except laundry" March 25, 2026 5.0 Overall I feel that it is a good value for a professional massage therapist. I needed a service that was an all-in-one package and this is just what i was looking for. Pros I like the prepay options and the customer support as well as the mobile app and website. It is perfect for a massage professional on the go. There is a seamless payment processing system that helps me keep track of my business. A great value for the money. Cons I've noticed one or two bugs here and there but the support staff is quick and helpful. It is a complex software with a learning curve, but once you get the hang of how it works it gets easier. Review Source RC Rebecca C. Licensed Medical Massage Therapist Medical Practice Used the software for: 2+ years ### "Best App for Massage Therapists!" October 17, 2025 5.0 I have been with them through the original owners and it has only grown for the better. Customer service and the people who assist are patient, knowledgeable and always willing to help! Pros This application has grown and continues to improve and upgrade. It is refreshing to always get a friendly and helpful customer service rep. Cons I wish it had a few more bells and whistles but honestly, for the cost it is well worth it! The time difference sometimes gets me also! Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Certain desired features were available from Massage Book. Review Source DK David K. administrator Health, Wellness and Fitness Used the software for: I used a free trial ### "A great Scheduling System Designed Specifically for Massage Therapy " November 21, 2025 5.0 Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective. Pros The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even. Cons I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible. Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing MassageBook I contacted Square support and it was not good at all Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The other was free, but this will save a lot of time and frustration and allow for clients to book themselves if they like. Review Source DS Diana S. Owner Massage Therapists Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy customer. " May 23, 2025 5.0 I’m happy and I will continue to use Massagebook and my everything app. As long as I’m in business, Massagebook will be with me. Pros I love that Massagebook seems to be growing along with my business. They are always adjusting things to be better. I’m grateful to have found Massagebook. I’m going on 6 years with the company! Cons Really no major issues. They are always finding ways to improve. They have always been quick about answering any of my concerns. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because I needed to go paperless and square does not offer anything for soap, nose, consultation forms, intakes, and Massagebook does so I made the switch. Review Source TDC Tony Dale C. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A Truly Awesome One Stop Online Software Platform" July 23, 2025 5.0 I love every aspect of the software and the customer service. A true gem in your toolkit of offerings. Pros I love every aspect of the Massage Book Software. I am so very happy with the entire program, and it meets all my massage therapy needs. Cons Nothing ... The program is absolutely wonderful in every way and a true joy to have for all your massage therapy . Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing MassageBook Ease of use and geared more specifically to massage therapists. Review Source SD Skylr D. Licensed Massage Therapist and Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quality Business Tool with Great Customer Service" October 24, 2025 5.0 Overall, as a new business I would recommend MassageBook to anyone getting started. This is the only booking platform I have used as a new business. It is likely I will continue use with MassageBook! Pros For less then $40 a month (with AMTA membership) I have a an app for quick access to the schedule and client information, a customizable website, customizable email blasts, customizable forms for intake and SOAP notes, and ease of scheduling clients. Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease. Furthermore, the customer service I experienced was the best of the best. Cons Most things are done the best via a laptop or iPad type device. I ran into some difficulties trying to do everything via the phone and with the scheduling app. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook The pricing and features coupled with the quality of the reviews and ratings. Review Source TS Tara S. Owner and LMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Pros and cons" August 12, 2025 4.0 Pros Great customer support Website integration makes it easy to set up your business marketing with email campaigns is very user friendly Cons The directory fees even though I'm paying for the highest subscription my massagebook reviews cannot go on google massagebook pay and stripe is confusing when I am already using square Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook It was cheaper and more seemed more user friendly. Review Source AR Amanda R. Massage and Bodywork Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic booking software! " June 3, 2025 5.0 I love MassageBook! As a new therapist, it has been so user friendly and has made running my own business much more simple and efficient. Pros I love the ease of scheduling for me and my clients and how easy the SOAP notes are to use! Customer service is also really great! Cons The marketing fees seem very high. I will say I haven’t had any issues when it comes to disputing fees. MB responds quickly and resolves the issues quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook MB is made for massage therapists, so it was easy to use. Review Source hW heather W. LMT Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Experience" March 25, 2025 5.0 Customer support is extremely helpful. My Clients like that its easy to navigate Pros It offers everything at a very affordable rate! Cons There is not much that I don't like. Some of the reports are bit confusing for me personally but I'm figuring it out Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing MassageBook The Price point and I do not have to create anything from scratch Review Source WG WEI G. Massage Therapist Medical Practice Used the software for: 1-2 years ### "Pretty good, but not perfect, can be pricy too especially if you are Canadian. " March 18, 2025 4.0 The MassageBook is a great online booking tool for new therapists overall. Although some of the features were not completely satisfactory, it is still worth to try it out. I used it a few years ago, maybe it is better now. Give it a shot if the pricing works for you. Pros Versatility, cleaner interface comparing to some of the other apps, less buggy, user friendly for first-timer clients. Cons some of the features are not well developed, not intuitive enough, making it harder to use as a business. I tried to explain one situation to their customer service, the agent just said, ok I'll pass it on to the developer team. After that? nothing happened and no follow up. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook I did not try any of the others when I started using MassageBook. Review Source ZW Zelda W. Massage Therapist Owner Alternative Medicine Used the software for: 2+ years ### "Best Massage Booking software!" February 21, 2025 5.0 excellent - the staff is consistently patient and informative Pros The customer service is phenomenal and the software is easy to use Cons I have absolutely no cons whatsoever. They are the best Reason for choosing MassageBook I liked the fact that it was tailored to massage therapists Review Source MO Michelle O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "MassageBook Rocks!" September 26, 2025 5.0 Very pleasant, quick and easy to navigate and customize. It is going to help tremendously with staying organized. Pros The ease and efficiency of setting up your business page and scheduling. It was very easy to customize service descriptions, post photos, etc. Cons There isn't anything I disliked about MassageBook. They have a very nice site and it helps your business look even more professional. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Better tools for setting up and more affordable. Also referred by a fellow massage therapist that I trust. Review Source TT Tracy T. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Glad I chose MassageBook" April 25, 2025 5.0 Overall has been very good with the support team to help. I did try other's but MassageBook was the best fit for me. Pros It is user friendly. There is a lot of good information and opportunity to grow your business. The support team is very helpful. Cons It took me a while to get all of the information in, but that is because I am not a great computer user. Alternatives considered [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Reason for choosing MassageBook More user friendly and more options for my business Review Source TC Tamara C. LMT Alternative Medicine Used the software for: Less than 6 months ### "LMT's - this is THE booking app for you! " January 10, 2025 5.0 It was seamless and easy when I first signed up and switched my booking app. I've enjoyed working with the app and learning about its great features. Pros MassageBook has a very professional support staff who is easy to connect and communicate with. I've always gotten a quick response and follow-up to be sure my issues were addressed. The Website is simple to navigate and work with. There are many options in the app, and it's put together nicely. The marketing campaign is excellent, and they've done a fantastic job meeting the needs of LMTs. Cons I wish I had known about it earlier in my career! Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing MassageBook It is geared specifically for massage therapist Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) I was rebranding my business and heard about MassageBook, checked it out and thought it would work much better for me. Review Source KS Kristy S. Master Massage Therapist Spa Owner Health, Wellness and Fitness Used the software for: 2+ years ### "MassageBook for Life!" November 8, 2024 5.0 They solved my issue & helped me learn more. Pros They are always willing to adapt & add better & convenient features to their program for our benefit, not the company. They have always been helpful. Cons Absolutely NO cons at all, I have NO complaints Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Due to the positive feedback I received from other Massage Therapists Review Source JD Julie D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "MassageBook is Valuable, and the Pro Version is Even More Professional!" November 10, 2025 5.0 I appreciate the way their customer service representatives have helped me set up my account, and then have been there when I need to learn how to do things like get files into a PDF format for insurance companies, etc. They also offer suggestions of how to do marketing that have been very helpful. Pros I have been using MassageBook for several years, although I only upgraded to the Pro version about 18 months ago, and the extra services included in the Pro version makes it is well-worth the expense! Plus, the customer service is top-class. Everyone is always friendly, patient, and knowledgeable, and I always feel like I'm a valued client. I highly recommend it! Cons I've been using MassageBook since it first came out, upgrading to the Pro version as my practice grew. I don't really have anything I don't like about MassageBook. Review Source RE Rose E. Owner Medical Practice Used the software for: 2+ years ### "I love using MassageBook as my business scheduler" June 13, 2025 5.0 My overall experience with MassageBook has been on the positive side. I have always reached a real person when I have had questions. This is a hugh plus. Pros Massage book has come a long way during the time I have used it. I really like the convenience of allowing my clients to book on-line. The improvement in the intake form frees up more time for me to interact with new clients Cons Earlier this week I thought of one small improvement I would love to have in MassageBook, but posed with this question, it slips my mind. Review Source CK Celeste K. Owner and LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy business owner with Massagebook" July 8, 2025 5.0 I've been with Massagebook since they started. It was so much easier for my clients to book from the other software i was using. Pros Customers find it easy to use. They are very knowledgeable when you have issues so you can do your job. Love that they have Soap notes in the app as well as on the web. Cons I would like to have the confirmation of appointments more obvious to the client before they log off. Review Source TR Toni R. Business Owner, Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great for the Solo Practitioner" January 13, 2025 5.0 I used this when I was practicing in a room at a Chiropractic Clinic. It helped me book appointments, maintain a schedule, as well as keep up with SOAP notes and other personal info in compliance with HIPAA requirements. I ended up needing a more comprehensive software suite as my practice grew, which was the only reason I changed my software. Pros This was an amazing bit of software for me when I was a solo practitioner. Cons I got it for free through the ABMP and it did online appointments, outcall appointments, and more. Review Source SD Susan D. Owner and Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Better than Most and 'Kindly' Resolves Your Issues WITHOUT Attitude" February 17, 2025 5.0 Overall, excellent. Always kind and will work with you for as long as it takes to fix an issue, with patience and kindness so that you understand the why's, what's and how's of any issue you may have. Pros \- easy layout and easier to use than most. - excellent customer service w a person by text or phone (and with phone a call back feather so your not stuck on the phone until someone's available) - friendly people, never loose their patience. Cons Some things are a little confusing eg; setting up alternating days open on a weekend - one week Sat work hrs and Sun off and the next weekend reversed. But they're customer service is always willing to help you to understand and complete what you need to get done. Not sure how big a problem it is as I'm know for 'thinking' in an unconventional way (get to the same solution just by a different route LOL). Review Source EV Erin V. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Satsfied with my experience." September 18, 2025 5.0 Great customer service,and more features than I anticipated. I was excited there were options to send intake forms and receipts. There is a lot of thought put into this. Pros Customer service is quick to respond with detailed suggestions. I made some mistakes trying to check out a ticket, but a silution was provided in a timely manner. Cons I am not the most tech savvy person, so figuring out how everything worked took me some time. I am learning as I go. Review Source HC Heather C. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good service " March 21, 2025 5.0 I think massagebook is user friendly, and it is always improving. And the customer service is very prompt and professional. Pros Customer support is very good. The app is easy to use Cons I can’t think of anything I like least at this time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.