# MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MassageBook the right Massage Therapy solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147523/MassageBook/reviews --- MassageBook 4.7 (444) [View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MassageBook Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sd Skylr d Licensed Massage Therapist and Business OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease.“ October 24, 2025 HM Heidi M Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!“ September 20, 2025 JD Julie D OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I appreciate the way their customer service representatives have helped me set up my account, and then have been there when I need to learn how to do things like get files into a PDF format for insurance companies, etc. “ November 10, 2025 AB Anna B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).“ March 1, 2025 SR Stephanie R Licensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Also the online booking, website integration and the ability to have memberships and sell gc's is also great.“ April 18, 2026 PORTIA B Owner LMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money.“ August 8, 2025 SJ Shawn Marie J Licensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The mobile app offers the ability to not only schedule clients, but also review and send health intake forms, making it equatable to using the website on a tablet or laptop.“ November 18, 2024 SD Steve D Massage Therapist and ownerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The fees associated with using Square for payments was high, especially for memberships.“ April 17, 2026 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather Karr J. Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Long-time satisfied customer!" October 30, 2025 5.0 It is seamless and easy to use. There are a lot of options to really make it easy for clients also. The customization options are very professional. Pros I’ve been using MassageBook for over a decade and absolutely love it. My clients are always telling me how easy it is to book and rebook. One of the things that is unique with them is the great customer service. I usually resolve issues within a day. They have a great system. Between the automated help and the REAL person help I’m always able to get things figured out. Cons The general MassageBook gift certificate system makes you sign up for STRIPE to get paid from those purchases. I use Square for my direct gift certificates and service payments and wish I could use that instead. Review Source RC Rebecca C. Licensed Medical Massage Therapist Medical Practice Used the software for: 2+ years ### "Best App for Massage Therapists!" October 17, 2025 5.0 I have been with them through the original owners and it has only grown for the better. Customer service and the people who assist are patient, knowledgeable and always willing to help! Pros This application has grown and continues to improve and upgrade. It is refreshing to always get a friendly and helpful customer service rep. Cons I wish it had a few more bells and whistles but honestly, for the cost it is well worth it! The time difference sometimes gets me also! Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Certain desired features were available from Massage Book. Review Source TT Tamia T. LMT Alternative Medicine Used the software for: 2+ years ### "Disappointed and Underwhelmed" January 2, 2025 2.0 I initially found the interface to be clunky and even occasionally redundant for some of the set up steps. Also when making changes to how I ran my practice. I had to have 3 different, information repeated "profile / locations tabs" for the three types of service I provided. (Out-calls, Main office, and Events) and it didn't transfer the contact or other information between them. This was extremely frustrating. - Although that may have improved in the 5 or 6 years since I last used it. Additionally: I had a point between office locations where I was only providing out calls, and had to delete the other two profile options because there was no option to toggle them off or on. Pros I love Abmp, and have used Massage Book a couple times in my 17 year career. I believe it was one of the first platforms designed specifically for massage therapists. I like the way some of the options and features have evolved over time, and the national listing for bodywork professionals. I have had a few people find me through massage book when visiting the area, to request an appointment. Cons Major physical safety issue! The software required my physical address even when only doing out-calls. There was a statement saying that would not be visable to clients. I came Home one evening in 2018 to a stranger sitting in his car in my driveway, claiming we had an appointment! We were furious. What if I had lived alone!? When I contacted MB they assured me that wasn't possible. They were clearly wrong and didn't even know how their own software did and did not work. I deleted my entire account. Review Source DK David K. administrator Health, Wellness and Fitness Used the software for: I used a free trial ### "A great Scheduling System Designed Specifically for Massage Therapy " November 21, 2025 5.0 Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective. Pros The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even. Cons I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible. Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing MassageBook I contacted Square support and it was not good at all Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The other was free, but this will save a lot of time and frustration and allow for clients to book themselves if they like. Review Source DS Diana S. Owner Massage Therapists Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy customer. " May 23, 2025 5.0 I’m happy and I will continue to use Massagebook and my everything app. As long as I’m in business, Massagebook will be with me. Pros I love that Massagebook seems to be growing along with my business. They are always adjusting things to be better. I’m grateful to have found Massagebook. I’m going on 6 years with the company! Cons Really no major issues. They are always finding ways to improve. They have always been quick about answering any of my concerns. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because I needed to go paperless and square does not offer anything for soap, nose, consultation forms, intakes, and Massagebook does so I made the switch. Review Source KN Kiera N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Massagebook makes my business run well!" July 18, 2025 5.0 Great! Most staff find it easy to use. Some clients have trouble booking online the first time but usually get it the second time around Pros Live chat help when needed, great follow up when live chat is not available. Ease of use for practitioners. Cons I would really prefer a "discount code" option to give clients so they can check out with a discount. The need to create a new promotion link for each discount is cumbersome. Alternatives considered [Genbook](https://www.capterra.com/p/220430/Genbook/) Reason for choosing MassageBook massage specific information for the soap notes and service choices Review Source TDC Tony Dale C. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A Truly Awesome One Stop Online Software Platform" July 23, 2025 5.0 I love every aspect of the software and the customer service. A true gem in your toolkit of offerings. Pros I love every aspect of the Massage Book Software. I am so very happy with the entire program, and it meets all my massage therapy needs. Cons Nothing ... The program is absolutely wonderful in every way and a true joy to have for all your massage therapy . Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing MassageBook Ease of use and geared more specifically to massage therapists. Review Source JG Jessica G. Massage Therapist-Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Definitely recommend!" July 17, 2025 5.0 Overall it has been excellent! I was really impressed with the 1 to 1 video call that was including in my plan so I could actually speak to a human face to gace as ask all the newby questions I could. Pros The tutorials and excellant prompt & effective customer service. The site once you familiarize yourself with it is pretty easy to navigate. Cons I wish there was a discount code feature other than the gift certificates. Sometimes I like to give a discount code to certain groups that book with me. For example, the dojo I train at, I would lkke to have a discount code specifically for enrolled members of that particular dojo to use when booking with my business. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) This interface was more geared towards massage therapist with the SOAP notes section. Review Source TS Tara S. Owner and LMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Pros and cons" August 12, 2025 4.0 Pros Great customer support Website integration makes it easy to set up your business marketing with email campaigns is very user friendly Cons The directory fees even though I'm paying for the highest subscription my massagebook reviews cannot go on google massagebook pay and stripe is confusing when I am already using square Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook It was cheaper and more seemed more user friendly. Review Source SD Skylr D. Licensed Massage Therapist and Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quality Business Tool with Great Customer Service" October 24, 2025 5.0 Overall, as a new business I would recommend MassageBook to anyone getting started. This is the only booking platform I have used as a new business. It is likely I will continue use with MassageBook! Pros For less then $40 a month (with AMTA membership) I have a an app for quick access to the schedule and client information, a customizable website, customizable email blasts, customizable forms for intake and SOAP notes, and ease of scheduling clients. Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease. Furthermore, the customer service I experienced was the best of the best. Cons Most things are done the best via a laptop or iPad type device. I ran into some difficulties trying to do everything via the phone and with the scheduling app. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook The pricing and features coupled with the quality of the reviews and ratings. Review Source ZW Zelda W. Massage Therapist Owner Alternative Medicine Used the software for: 2+ years ### "Best Massage Booking software!" February 21, 2025 5.0 excellent - the staff is consistently patient and informative Pros The customer service is phenomenal and the software is easy to use Cons I have absolutely no cons whatsoever. They are the best Reason for choosing MassageBook I liked the fact that it was tailored to massage therapists Review Source MO Michelle O. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "MassageBook Rocks!" September 26, 2025 5.0 Very pleasant, quick and easy to navigate and customize. It is going to help tremendously with staying organized. Pros The ease and efficiency of setting up your business page and scheduling. It was very easy to customize service descriptions, post photos, etc. Cons There isn't anything I disliked about MassageBook. They have a very nice site and it helps your business look even more professional. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing MassageBook Better tools for setting up and more affordable. Also referred by a fellow massage therapist that I trust. Review Source AB Akilah B. LMT, Reiki Master, Shamanic Practitioner, Yoga and Meditation Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceptional customer care support team" January 14, 2025 5.0 Fluid experience with navigating the MassageBook portal. Even a non-tech-savvy person like myself, found ease with setting up my account. I had tons of questions and my appointment with their customer care support was very helpful. Would highly recommend!!! Pros Overall ease and assistance provided by customer support Cons Would like more options for adding additional photos Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing MassageBook Because I felt like MassageBook was directly in line with where I want to go in this business. I was really interested in connecting with clients from the registry as well. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I technically still have it, just didn’t know which one to choose. After getting assistance with the support team, I’ve made a choice for now. Review Source GW Gina W. Owner Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Best program with the Best people!" September 26, 2024 5.0 From 2018- present I have watched them continually improve their program. And they were extremely compassionate during Covid 2020; says a lot about a company Pros People can book their own appointments, freeing up my time. Cons There isn’t anything I dislike. I mean, I’m not fond of their online credit card rate but they are probably below everyone else. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing MassageBook It was the best program, with ease of navigation, they had the option available to speak with MB staff when needed and that was extremely helpful in the beginning. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) This was not the name but I had to click something or I could not move on this review. I DONT REMEMBER the name of the program I left. It was a free program and it was faulty and made mistakes, a lot. Review Source FH Forrest H. Licensed Massage Therapy Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT & Improving every day by listening to their customers needs!" October 24, 2024 5.0 Wonderful site and very easy to navigate. Excellent support team that makes me happy to support them. Pros Their support team is the best in the ANY industry! Cons Currently, you can not adjust how the memberships are displayed for your customers on the platform... it's displayed in the chronological order of when they were made. I would have to totally delete them all and then repost them in the order that I want them displayed. I hope this issue is resolved soon to help best display the memberships that are more popular at the top of the page. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing MassageBook ability to seamlessly integrate and at a lower price Review Source Response from 2Book November 15, 2024 Hi Forrest! Thank you for the shoutout to our Support team! We love to hear that. Keep setting the bar high for us. I wanted to let you know that we just released the ability to reorder Memberships (last week!!). Check it out! You'll love it, but let us know if you have any questions and need any assistance. Looking forward to continued shared success! JD Julie D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "MassageBook is Valuable, and the Pro Version is Even More Professional!" November 10, 2025 5.0 I appreciate the way their customer service representatives have helped me set up my account, and then have been there when I need to learn how to do things like get files into a PDF format for insurance companies, etc. They also offer suggestions of how to do marketing that have been very helpful. Pros I have been using MassageBook for several years, although I only upgraded to the Pro version about 18 months ago, and the extra services included in the Pro version makes it is well-worth the expense! Plus, the customer service is top-class. Everyone is always friendly, patient, and knowledgeable, and I always feel like I'm a valued client. I highly recommend it! Cons I've been using MassageBook since it first came out, upgrading to the Pro version as my practice grew. I don't really have anything I don't like about MassageBook. Review Source RE Rose E. Owner Medical Practice Used the software for: 2+ years ### "I love using MassageBook as my business scheduler" June 13, 2025 5.0 My overall experience with MassageBook has been on the positive side. I have always reached a real person when I have had questions. This is a hugh plus. Pros Massage book has come a long way during the time I have used it. I really like the convenience of allowing my clients to book on-line. The improvement in the intake form frees up more time for me to interact with new clients Cons Earlier this week I thought of one small improvement I would love to have in MassageBook, but posed with this question, it slips my mind. Review Source CK Celeste K. Owner and LMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy business owner with Massagebook" July 8, 2025 5.0 I've been with Massagebook since they started. It was so much easier for my clients to book from the other software i was using. Pros Customers find it easy to use. They are very knowledgeable when you have issues so you can do your job. Love that they have Soap notes in the app as well as on the web. Cons I would like to have the confirmation of appointments more obvious to the client before they log off. Review Source SD Susan D. Owner and Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Better than Most and 'Kindly' Resolves Your Issues WITHOUT Attitude" February 17, 2025 5.0 Overall, excellent. Always kind and will work with you for as long as it takes to fix an issue, with patience and kindness so that you understand the why's, what's and how's of any issue you may have. Pros \- easy layout and easier to use than most. - excellent customer service w a person by text or phone (and with phone a call back feather so your not stuck on the phone until someone's available) - friendly people, never loose their patience. Cons Some things are a little confusing eg; setting up alternating days open on a weekend - one week Sat work hrs and Sun off and the next weekend reversed. But they're customer service is always willing to help you to understand and complete what you need to get done. Not sure how big a problem it is as I'm know for 'thinking' in an unconventional way (get to the same solution just by a different route LOL). Review Source PD Patty D. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a good choice" June 10, 2025 5.0 It works well for booking my practice, clients find it simple to use, I rarely have any issues with it Pros Responsive customer service was pleasant, efficient and resolved the problem with a gift certificate Cons Sometimes the updates are confusing after adding features I don’t need although the MassageBook pay is more accessible Review Source EM Erin M. Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Chris is a rockstar!" July 1, 2025 5.0 I had a support call yesterday that was a game changer. Step by step instructions for any question I had (big or small) all served up with a friendly tone of voice. It's like he had the Massage Book manual memorized. Pros Friendly, knowledgeable support. Custom design tools for booking and website features. The free trial is a really nice feature; you pick the package you want from the most basic to top tier and you get to try it for free for a month. Cons I would say that getting to know the program is overwhelming at first especially if you don't have much design experience, but the tech/support is flawless. So while I was feeling overwhelmed at first, I just made a phone call and \[sensitive content hidden\] walked me through every question I had and even told me to call back if I had any more. Review Source SB Stacey B. LMBT Alternative Medicine Used the software for: 1-2 years ### "Perfect for the tech impaired!" February 12, 2025 5.0 I have been very pleased overall. Massagebook is user friendly. The support is amazing! They are always making improvements and upgrades based on what, we, the therapists recommend. I am an instructor at a massage school. I have a blind student and massagebook has been wonderful working with him and making sure the interface works for him. Pros Its super easy and I am absolutely tech impaired! Customer support is always so helpful and kind walking me through the most basic things. Cons The confirmation system. While confirmation emails and texts do get sent to the clients , the therapist does not receive the feedback so I have no record of confirmation. Review Source EB Erika B. Massage Therapist Alternative Medicine Used the software for: I used a free trial ### "A great program! " October 3, 2025 4.0 I explored it for a few days, and I know that a lot of my fellow Massage Therapist do prefer MassageBook. It's definitely a great program and easy to use. Possibly since MassageBook is dedicated solely to Massage it still does what is needed for booking and managing clients. It just in general was not my first choice. Pros The layout is very streamlined. MassageBook has all the necessary features for booking clients and is user friendly, Cons For me MassageBook is nice, but still was a close second to PocketSuite. It didn't have quite as many features that I found very useful on PocketSuite. Review Source EV Erin V. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Satsfied with my experience." September 18, 2025 5.0 Great customer service,and more features than I anticipated. I was excited there were options to send intake forms and receipts. There is a lot of thought put into this. Pros Customer service is quick to respond with detailed suggestions. I made some mistakes trying to check out a ticket, but a silution was provided in a timely manner. Cons I am not the most tech savvy person, so figuring out how everything worked took me some time. I am learning as I go. Review Source TC Tricia C. Massage and Myofascial therapist business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best massage and bodywork software on the market. " December 13, 2024 5.0 My overall experience has been excellent and I would recommend it to anyone running their own massage business Pros MassageBook is user friendly and whenever I have a question or concern their support staff are able to help me right away. I have been using their software for 9 years. Cons It’s frustrating that it closes so quickly if unattended for a couple of. Minutes when trying to input a note but I believe this is due to HIPA regulations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.