--- title: "MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MassageBook the right Massage Therapy solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147523/MassageBook/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- MassageBook 4.7 (457) [View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of MassageBook Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The system combines scheduling, intake forms, SOAP notes, reminders, online booking, and client management into one platform, which helps streamline operations for a small business.“ May 15, 2026 AB Anna B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).“ March 1, 2025 Wendy M Owner and HHPMedical Practice, Self-employedUsed the software for: More than 2 years. “The online booking system is easy for clients to use, appointment reminders help reduce no-shows, and the intake forms and SOAP note features help keep client information organized in one place.“ May 15, 2026 HM Heidi M Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!“ September 20, 2025 JC Jaeci C Medical Massage Therapist and ownerMedical Practice, Self-employedUsed the software for: More than 2 years. “In the two years I've been with MassageBook, I've been able to increase my income by up to 50%, while spending 50% less time on the (unpaid) business end of maintaining my business. “ August 22, 2026 PORTIA B Owner LMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money.“ August 8, 2025 Sd Skylr d Licensed Massage Therapist and Business OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Clients can also schedule via my website and reach out directly to me here with questions or concerns. When it comes time for employees, I can also expand my business and add people to the provider list, detail their access to certain services and customize their schedule with ease.“ October 24, 2025 SD Steve D Massage Therapist and ownerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The fees associated with using Square for payments was high, especially for memberships.“ April 17, 2026 ## Showing most helpful reviews Showing 1-25 of 457 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "MassageBook Forever" November 2, 2026 5.0 I have been using the app since 2017 and I think it works great. I do not plan on changing systems until I retire. Pros MassageBook is like having a personal assistant to take calls, book clients, send out birthday wishes, remind clients of their appointments, process and email out gift cards all without any intervention on my part, the owner of the massage business. I find it is worth every penny. Cons I wish one screen was modifiable relating to the 24 hour cancellation policy. It is really not a big deal but I would like to change a few words. Review Source R Reviewer Massage Therapist Used the software for: Less than 1 year ### "Mostly positive" October 26, 2026 5.0 Positive, the booking is pretty easy to set up and they're usually quick to answer questions in a way that's easy to understand. Pros The customer service for massagebook when you call in is top notch. When i call in they're almost always able to answer my questions quickly in a way that's easy to understand. Cons when they don't have a service that I'd like - like members being able to tip when they make an appointment. That they don't have a statement for taxes. Review Source R Reviewer License massage therapist – business owner Used the software for: Less than 1 year ### "Good customer service" September 18, 2026 5.0 Anytime I have questions. Staff is always very helpful answering them and very promptly responding to emails. Pros Customer support is excellent anytime I have a question. They’re always there to answer them and walk me through any situations that might arise. I like the massage books pay as well. Cons Sometimes can be a little outdated, but there’s nothing wrong with that! Overall, the website and east of booking seems to work well Review Source R Reviewer Massage Therapist Owner Used the software for: 3-5 years ### "Best massage software for business" September 8, 2026 5.0 Awesome! Highly recommend this company over every other Massage software. The software is easy to use. Pros MassageBook is my favorite software to use for my massage business. I have tried several others that ended up being too simplistic or overly complicated. The price is unbeatable for everything I get. Also, I prefer to deal with an actual human being that actually understands and helps fix problems that I would have with learning how to operate the software. Their whole team has always been a pleasure to work with! I have been in business for 9 yrs and they have made great improvements to a product that has already been great from the start! I use my phone to do most of my business, and then use desktop for reports and other logistics. Cons Only con is payment processing options. And it has to relate directly with the pre-sale part of it all. Review Source R Reviewer LMT Used the software for: I used a free trial ### "Great Customer Service" September 7, 2026 5.0 I am very pleased with Massage Book. Everyone I talk to is knowledgeable and very eager to help me set things up, and answer all of my questions. Pros I love that I get a 25% discount because I am an AMTA member. I love the customer support, always friendly & very helpful. Cons The only true con is that MB does not have a safety feature built into the app for mobile massage therapist. That is why I originally looked into another platform. Review Source R Reviewer Massage Therapist Used the software for: Less than 1 year ### "I recommend MassageBook" September 4, 2026 5.0 Very good. Customer support is knowledgeable and patient with all my questions. I feel confident in recommending them. Pros Great customer service. They have helped me every time successfully so far. They are patient will all my questions Cons I can't think of anything negative to say, they are always very helpful and I know if I send them a questions they will provide me answers. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Happy customer " August 27, 2026 5.0 I have used this software for the last ten years. I would recommend it to anybody in the Massage business. Pros Customer service was excellent. Every time I’ve called they’ve been able to answer my issues. Their agents are extremely knowledgeable with their software and integrating it with my website. Cons I dont like the referral option. They cannot distinguish which clients are actually coming from searching from my website or word-of-mouth. Review Source R Reviewer Medical Massage Therapist and owner Used the software for: 3-5 years ### "MassageBook is 5-Star ROI. Don't wait, get it NOW." August 24, 2026 5.0 MassageBook is pure oxygen to my bodywork business. The tools and support save me dozens of administrative hours per month, and allow me to focus on client appointments. In the two years I've been with MassageBook, I've been able to increase my income by up to 50%, while spending 50% less time on the (unpaid) business end of maintaining my business. MassageBook is a 5-star, return-on-investment must-have for every serious massage therapist who wants a thriving practice. Pros The booking system, the eblast marketing, and even flagging opportunities making it such an overall well-rounded business tool. The dynamite customer service team tips it over the edge into an absolute must-have for my business. Cons Having accurate dashboard metrics would be awesome (eblast open category; month's revenue; ranking, etc.). Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great booking app for massage therapists and small business owners" August 19, 2026 5.0 Since I've been with over 10 years, I pretty much know everything. They have very good customer service. I need booking, credit card processing, intake form, SOAP note, gift card sales, customer support, reporting, marketing, packages, texting, reminders, multiple massage therapists' access, and MassageBook does it all, and I get a discount with ABMP. Pros It has all the features massage therapists and businesses need at a reasonable price. I love the fact that they don't charge for multiple staff members, and that really helps. In this business, we have many people working part-time, and if I have to pay the fee for someone who hardly gets any appointments, it's tough. Cons When I have to pay my staff, MassageBook makes it difficult and takes longer than it should. The marketing tool is very outdated, and I hope they can update it. Review Source R Reviewer Massage Therapist Used the software for: 3-5 years ### "Great customer service and all-in-one records" June 25, 2026 5.0 I absolutely love their customer service. Also my clients like being able to handle all the scheduling themselves. Pros I love that I can easily keep up with SOAP notes thanks to the reminders after each session. Booking is easy for me and for clients. Cons The app doesn’t give access to the client account history/information so I have to go to my computer to do anything like a credit or adjustment. Review Source R Reviewer Owner LMT Used the software for: 3-5 years ### "Massagebook a definite Yes!" August 11, 2025 5.0 I have been with Massagebook for 5 years, i took a break for a while, (3 years) Tried Booker/ Mindbody, they are ridiculously expensive and software is down half the time. To my surprise coming back to Massagebook all my previous client list and soap notes everything was just how i left it 3 yrs prior. Massagebook staff is very user friendly most helpful with any task. Mainly it's so easy to use you don't need a whole lot of help with navigating the software. I would definitely recommend Massagebook! Pros They have outstanding customer support, if it's not resolved via chat, it's quickly and friendly resolved via live call. Best part, I haven't really had many issues with Massagebook. My clients love being able to book and pay for their appointments online, saves me time too! Cons It would have to be payment system. It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money. It is very easy to use for me and my therapists. Review Source R Reviewer CMT Used the software for: 3-5 years ### "Never switching" November 10, 2025 5.0 My overall experience has been really great! Massagebook is great for businesses big or small. Everything is easy to understand and navigate. I lucked out having the same customer service rep 2x, \[sensitive content hidden\]. Which made things that much easier and she was absolutely wonderful! Pros I love how easy it is to navigate the system, everything included in one price, customer support has been fantastic through my transition, and card/payment processing and payments is easy to understand and connect. Cons The thing I like least about MassageBook is the lack of importing capabilities. Especially past/future appts and reviews when I was coming from another MassageBook page. Review Source R Reviewer Registered Massage Therapist Used the software for: 1-3 years ### "Adequate In practice" March 11, 2025 3.0 Works well enough but not blown away. I would change but MassageBook will not batch migrate client files or enable that to happen. Pros Most of the online features are great! I like the concerting with my website. Impressive forms feature. Cons Very slow updates, Mail is glitchy, downloadable receipts unavailable Review Source R Reviewer Massage Therapist Used the software for: 1-3 years ### "The BEST customer support!" September 22, 2025 5.0 I love that not only do I get great customer support, but they are very receptive to feedback. I am excited to see this platform continue to evolve and support my business. Pros customer support, features that support my growing business, value & security I am continually finding more features that I love and am learning to utilize. Cons I'd love more report features and the ability to edit active promotions and website look. There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon! Review Source VR Verified Reviewer LMT ESTI Admin Used the software for: 1-3 years ### "The Best App in My Business Arsenal" September 8, 2025 5.0 Love love love cant wait to watch it continue to expand and grow. While things can always improve, this app keeps surprising me in how they stay just ahead of the game. And inget a great learning experience Pros I do not know where to begin! I am a 15 year LMT and lets face it, I'm great with my hands, not so much creating advertisements or honestly maintaining contact. MassageBook helps with all of it! My clients appreciate the different ways to book, contact me, and many love the emails i send out quarterly just say hey these are the products we are trying. I love being able to accept credit card payments from my phone amd all my clients love the security and ease of having ways to pay. I am only managing myself and I love the price for only me! I love being able to creat my own intake forms for the different modalities and services i offer and it is super wasy, even for someone not tech savy \*raising my hand Also yhe customer service from this app, be it for me or my clients, is amazing. Might take 10 min to fix an issue. Never had to be on chat with Massage Book support any longer than 10 to 15 min! Cons As a duel LMT and ESTI, o dont have a great way to SOAP my facials. I would love to be able to make/create my own SOAP notes! The CC processing takes 5 to 6 days from the time of payment to get to my checking account so it is one more thing to track. Review Source R Reviewer Licensed Medical Massage Therapist Used the software for: 3-5 years ### "Best App for Massage Therapists!" October 24, 2025 5.0 I have been with them through the original owners and it has only grown for the better. Customer service and the people who assist are patient, knowledgeable and always willing to help! Pros This application has grown and continues to improve and upgrade. It is refreshing to always get a friendly and helpful customer service rep. Cons I wish it had a few more bells and whistles but honestly, for the cost it is well worth it! The time difference sometimes gets me also! Review Source R Reviewer administrator Used the software for: I used a free trial ### "A great Scheduling System Designed Specifically for Massage Therapy " December 3, 2025 5.0 Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective. Pros The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even. Cons I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible. Review Source R Reviewer Massage Therapist Used the software for: I used a free trial ### "Needed a software that was partnered with class pass" June 17, 2026 5.0 I would come back if class pass was partnered with you guys I feel like its more about massage therapist I just partnered with them for the marketing Pros It was user friendly. the payment directions where a little confusing but was able to eventually get it set up Cons It did not intergrate with class pass and I have partnered with them I had to purchase one of their platforms called acuity. I would prefer massage book Review Source R Reviewer Owner Used the software for: I used a free trial ### "Excellent customer support" February 24, 2026 5.0 So far- good! I have had to ask for help twice now. I am still in a trial period. I am not very tech savvy, and needed help to trouble shoot Pros Customer service is excellent. Responsive and patient. They help me trouble shoot each time my lack of tech knowledge gets in the way. The software platform is fairly easy to use, has loads of options and integrations. I switched from Calendy to utilize Massagebook's marketing, payment platform , and Google optimization. Cons Only wish the tipping screen had the option of showing up after the tap. Otherwise nothing so far. They have the business of bodywork pretty well covered Review Source R Reviewer Owner Operator Used the software for: 3-5 years ### "Excellent Customer Service, Easy to use App" April 2, 2025 5.0 I’ve been with massagebook for over 10 years and I find them to be stellar in customer service and ease of use. Pros Both therapists and clients find it easy to use, the cost. Cons There are glitches and the reports are inaccurate. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Exceptional scheduling system" April 2, 2025 5.0 I have used Massagebook for at least 8 years now and continue to have good service from them. They strive to continually listen to client feedback and improve their device applications and processes. It is easy to use and navigate. Pros there are different level of plans to choose from and even their most robust level is very cost effective at $50/month Cons Their intake forms and note taking. I am old school too though and prefer to have in house client folders on file. Review Source R Reviewer Massage and Bodywork Therapist Used the software for: Less than 1 year ### "Fantastic booking software! " June 4, 2025 5.0 I love MassageBook! As a new therapist, it has been so user friendly and has made running my own business much more simple and efficient. Pros I love the ease of scheduling for me and my clients and how easy the SOAP notes are to use! Customer service is also really great! Cons The marketing fees seem very high. I will say I haven’t had any issues when it comes to disputing fees. MB responds quickly and resolves the issues quickly. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "MassageBook Rocks!" September 29, 2025 5.0 Very pleasant, quick and easy to navigate and customize. It is going to help tremendously with staying organized. Pros The ease and efficiency of setting up your business page and scheduling. It was very easy to customize service descriptions, post photos, etc. Cons There isn't anything I disliked about MassageBook. They have a very nice site and it helps your business look even more professional. Review Source R Reviewer Owner and LMT Used the software for: 3-5 years ### "We Run Three Businesses on MassageBook — It’s That Good!" October 30, 2025 5.0 I can’t imagine running our business with any other program. In 2020, we opened our studio with just 3 clients, and we purchased MassageBook after seeing an ad as our doors opened. We had no idea that by 2025 our business would expand to a second location and mobile massage for musical artist. Pros We love everything from scheduling clients, text reminders, soap notes, individualized financial goal tracker for our contractors/business, and easy to navigate website for all! Cons MB goes above to meet all our needs as a business and adding new options that make running a business easier. Review Source R Reviewer Massage Therapist Used the software for: 3-5 years ### "Great product, but costs a lot" December 3, 2025 4.0 I have been using massagebook for at least 10 years and love its ease of use from booking clients, getting support and the tax time quick and easy reports. When I first started using it I was amazed at how great it was for such a reasonable price. In the last few year the price has gotten out of hand. It is now very expensive for me as a sole practitioner. Pros Ease of use, lots of useful features like online booking, soap notes, client confirmations and reports. Cons the price. It has jumped up in price significantly since I started using it. That is the only con I can think of, but it's a big one. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.