# Page 10 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of MassageBook

## Showing most helpful reviews

Showing 226-250 of 443 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Beverly L.  
massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The way to keep your massage businss on track."

October 9, 2018

5.0

I started with the basic free version, and it did what it was supposed to do, but then I found that the next level up gave me more flexibility with my business. I have now gone to the highest level, which allows me to send emails to all my clients letting them know about specials and other things. I had to be closed down for a couple of months because I was healing from surgery. I sent the info to everyone, then downgraded to the free level until I was able to return to work. My clients can book their own appointments. I can accept charge cards using my Square card reader. Whenever I have a question, I can chat with one of their customer service people to get everything resolved. I have recommended MassageBook to several others. This is the best way to go for scheduling, accepting payments and keeping up with soap notes.

Pros

I can keep track of all my clients, plus add my soap notes immediately.

Cons

There were some things that were a little confusing.

Review Source

VR

Verified Reviewer  
Co Founder  
  
Used the software for: 1-2 years

### "Easy to use right from the start & awesome interactive soap notes"

October 25, 2017

5.0

Pros

I have been using MassageBook for 12 months and tried and tested other software before making the final decision to use MassageBook to run my business through. There support team has been amazing and there are regualr software updates and features being released all the time which tells me that they are a company who want to make sure that us massage therapists have all the right tools we need to succeed. One of the features that has made the biggest impact in my business has been the email marketing feature. I sell more gift certificates and am able to keep in touch with my customers more regularly because I know no idea how to use mailchimp and this feature was just simple and easy to start using. Very impressed.

Cons

For couples massages it doesn't currently support 2 bookings at once, but I beleive that this is getting changed to be able to do this in the next update that is coming out.

Review Source

RB

Ramona B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall Good Booking System"

January 11, 2024

4.0

Pros

It was easy to set up, and its easy to use. I really like how helpful customer service is.

Cons

Customers cant select multiple serives for one appointment. The Square card readers do not work with Massage Book from your laptop. I had to purchase two subscriptions because I have two office locations.

Review Source

Response from 2Book

January 26, 2024

Thank you for the review, Ramona! We're glad that you've been pleased with the customer service and with the product. If Square releases the ability to integrate the readers with a desktop site for their third-party integration partners, we will definitely explore it! But, at this time we have to work within the development constraints that we are given there. I do apologize for any confusion or frustration. Have an amazing day!

JR

Jyoti R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A Personal Assistant for my business"

August 18, 2018

5.0

MassageBook pretty much revolutionized my experience of running a massage practice single-handed. Prior to MB, I tried the free versions of several different booking systems. None of them came close to what MB offers. The first 2 or so years, I used the free version, which was perfectly adequate. At a certain point I decided to go for the full subscription and couldn't be happier with what I get for that. A couple of the big benefits are good marketing tools, and top tier customer service - a godsend on busy days when I go brain-dead over a simple task and reach out for help. I've always been helped very quickly, even when the issue has been something I could easily have resolved myself by using their excellent Ask MassageBook section.

Pros

Fairly simple to set up and start using. Help has always been at hand along the way with stellar customer support and a really useful community knowledge base/suggestions forum. Improvements are frequently being made, and many of them are based on feedback from users. To my knowledge, there has been no downtime or major glitches during my several years of using this software.

Cons

The mobile app is missing some of the features I would like to be able to use on the fly, such as seeing a client's intake form, or a review a client has left.

Review Source

JM

Jennifer M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "After 5 years I stopped using it because it did not handle clinical records well"

November 8, 2020

3.0

I used it out of habit and because it is a big operation to switch software but their lack of customer service sent me to Noterro, which has already added several features that I have requested. Massagebook could stand to learn a thing or two about that.

Pros

I was comfortable with it and it was fairly easy to use. The website was a nice bonus.

Cons

Very poor customer service. I have asked for important features for years that they were unwilling to implement. No ability to handle partial payments without a complex workaround. They also overwrite original intake information when the client updates their intake form, creating possible legal problems in the integrity of the chart notes on file.

Reason for choosing MassageBook

The opposite. I left MassgeBook for Noterro and am much happier with that product.

Review Source

Response from 2Book

November 10, 2020

I'm sorry to hear that you were unhappy with our feature set, Jennifer. It sounds like you're frustrated by the development of new features as opposed to our actual customer support. Is that accurate? I'd like to learn more about what features specifically you found were not meeting your needs and why. We're always working on improving MassageBook in ways that matter most to practices, so please email me directly @ mark@2book.com and let me know. Your concern about intake forms - we define an intake form as a current snapshot of a client's contact information and health condition. As such, it can only be updated to reflect current information. SOAP notes, by contrast, are intended to be recorded and saved snapshots over time of any issues or work performed on a client. This is by design. Partial payments-we have a very simple, direct way to handle these during the checkout flow. I'm confused... Please do write me and let me know the details of what frustrated you!

JA

Julie A.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Massagebook is worth the money."

August 4, 2021

5.0

It has been great. The customer service has been quick and I love the chat feature when you have a question. The onboarding phone call was a little rocky, I wanted to have someone kind of walk me through the software and go over the basics, but that didn't happen. She only asked me if I had questions. Well, I had a lot of questions, being that I had never used this software before. Oh well, I have learned a lot as I have been playing with it. I also love the App that is on my phone. Makes it easy to see schedule and check people out.

Pros

I love the scheduling system for online booking, the fact that clients can buy gift certificates online. The ease of the cash register and checking clients in and out. It syncs with my other calendars. The website that comes with it is easy to navigate and it was easy to link with my actual website.

Cons

I wish it had an accounting part to it. Not just money in... but tracking all business expenses. That would save me having to buy quickbooks for my accounting.

Reason for choosing MassageBook

I liked the fact I could so a SOAP note and track all things related to massage with each client.

Review Source

EP

Emily P.  
Owner Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for all business sizes!"

April 22, 2023

5.0

Anytime I have had a question while learning the system, customer service has been AMAZING!

Pros

I appreciate the online scheduling and the app. These make my small business run much more smoothly.

Cons

If I had to complain about something, it would be difficulty in exporting client info.

Review Source

Response from 2Book

April 27, 2023

Thank you for the kind words, Emily! We hope you continue to enjoy the brand new MassageBook Manager app! Our Clients section is getting a bit of a facelift here in the not-so-distant future. If you need specific client info, let us know (if you haven't already) and we can record your feedback for our Product and Development Teams. We're alway working to make MassageBook the best solution for massage and bodyworkers, and the feedback of our customers plays a great role in that. It is a pleasure to serve your practice!

MA

Molly A.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "MassageBook does not keep cards on file"

June 10, 2023

4.0

Definitely filled with useful features for a reasonable price but is missing a core component of what I need to sustain my business.I also found the overall look and feel to be less clean + professional as other softwares I've tried.

Pros

Customizable Soap notes + intake forms fully integrated for client management Automated confirmation and reminder texts / e-mails for clients

Cons

NO option for holding a card on file for no-show protection. The best you can do is have someone prepay for their appointment. Despite having many other great features, they are lacking in this one VERY important area.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I wanted integrated, customizable intake forms + soap notes.

Review Source

AR

Angela R.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Extended Use "

March 11, 2023

3.0

LOVE IT but have to chose another source the bugs have not been worked out

Pros

SOAP NOTES and the Diagram used . Intake form and waiver for clients .

Cons

SLOW PERFORMANCE Update was done and it made things a lot more complicated I have a high client base and sending out marketing emails would take a long time to set up This was a constant issue that massagebook wasn't prepared or equipped for

Reason for choosing MassageBook

soapnotes and small business inexpensive

Review Source

BR

Brigitte R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exceptional Online Booking System"

July 30, 2021

5.0

Overall, I love MassageBook. It's a big time saver for me and allows me to focus more on the business side of things.

Pros

I love how simple and easy it was to set up as well as how easy and seamless it is for clients to use. It saves me a lot of time with scheduling appointments and selling gift certificates. Customer Service is quick and is always there to answer questions and willing to add to features to make the system better.

Cons

I don't like that the app doesn't allow you to sell gift certificates. Also, the reports feature is not included on the app.

Review Source

LP

Lisa P.  
Spa owner and massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Worst experience ever "

February 24, 2020

1.0

I wouldn’t recommend this company or system at all. If you become a user you might as well start flushing your money.

Pros

Nothing. Literally made the mistake of becoming a user only because it was the cheapest and have an “appointment only option for spa hours.

Cons

Everything. The functionality is the worst I’ve ever seen and I’ve used 5 different scheduling systems over the years. Not to mention the customer support is the worst of any company I’ve come in contact.

Switched from

[Millenium](https://www.capterra.com/p/36629/Millenium/)

Appointment only option for spa hours on website

Review Source

Response from 2Book

February 28, 2020

Lisa, You're well known among our support team for your extreme profanity and abusive attitude. While I'm very sorry that we weren't able to meet your standards, I do feel your review is not only unfair, but also misleading. I realize that this was the intention, and hope that readers are smart enough to rely on the overwhelmingly positive reviews we've received over the years and the fact that over 8,000 practices across the US, its territories and even Canada are happy customers.

VR

Verified Reviewer  
Sales & Service Training Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "My clients love MassageBook! I Love MassageBook!"

December 4, 2019

5.0

I have loved this program and often tell other practitioners about it. It is well worth the money. It links to easy payment options and is simple to run reports on as well. There is so much to love about this program!

Pros

Using other booking agents does not compare to this one for massage therapists! This has great features for building businesses and email campaigns. My clients get automated emails for the intake form, and reminders for appointments. I love that I can keep their information together along with SOAP notes and the app flags me for contraindications. I also love the text I get when clients schedule as well as the pre-payment option for clients.

Cons

I would love to see more customization abilities for email campaigns as well as options for SMS campaigns.

Reason for choosing MassageBook

I loved the features this one had in comparison to the others along with price options.

Review Source

RL

Rebecca L.  
Massage Therapist/Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love using MassageBook!"

June 17, 2020

5.0

As a newbie in the self-employed business world, I was looking for an affordable software that would allow me to run my business with as many features available to me as possible. Massagebook is just that! I have had their software for 2+ years and I am still finding new features I didn't realize I had available to me. Every time I find a new feature it's like waking up on Christmas morning. It is easy to use and with their help pages being so informative, you can learn about any feature that you are having trouble understanding. They also provide a live chat where you can reach any of their customer service reps at anytime, and I mean anytime. They are so generous and kind and extremely helpful. There is plenty of good things to be said about MassageBook, so give them a try.

Pros

The entire software is built easy to use and understand. I loved how easy it was to create my service menu and build my website with them.

Cons

I have had only one issue and that was with deleting non returning clients off my roster. I have been told that it can't be done because they had a service checked out on their account. They did however suggest a solution that I chose to pursue. So even my one issue was given a solution.

Review Source

CR

Chessa R.  
Licensed Massage Therapist/ Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Helps me to better run my business!"

June 6, 2023

5.0

This program has really helped me get with the times & leave the pen & paper! It's like having my own personal assistant!

Pros

I'm new to this program but each feature is so beneficial to running my business. The online booking for clients, I decide how the schedule works for myself, the website that it comes with, it's user friendly, keeps track of sales, customer loyalty & customer support is right there when you need them! etc

Cons

Nothing I can think of since I'm still new to the program

Reason for choosing MassageBook

Every time someone asked, what do you use, more times than not, people said Massagebook! So I had to check it out & I'm so glad I did!

Review Source

Response from 2Book

June 26, 2023

Hi Chessa! We're so glad to have you on board! Transitioning from pen and paper can be a challenge for sure, and that's why we've worked hard to make the software easy to learn and to set up. If we can assist you in any way as you're continuing to learn the software and explore all of the features for your practice, just reach out and we'll be happy to do so. Have an awesome day!

Ann W.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Top rate scheduling website "

November 30, 2018

5.0

I run a small private practice for bodywork & massage and I needed to have a scheduling site that worked for me and did not cost a lot compared to the others. Using this company was the best decision I've made and my clients love how easy it is for them to book online too.

Pros

I've been with using this website for years ( real since they came online) and the ease of use, the abundance of features it has now totally exceeded others. From marketing campaigns, auto emails, best SOAP notes around this site has everything. But what I've always liked best is their customer service help you just don't find this type of help anywhere now a days.

Cons

I really can't find anything that I don't like.

Review Source

AT

Annie T.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great booking software with great customer support and service. "

December 6, 2023

5.0

Pros

MassageBook is always upping their game. Features continually become even easier to use and additional features are constantly being considered and implemented. The customer service is outstanding, any issue I have is promptly taken care of with friendly personnel. I could not do my job without this software!

Cons

Would like an option to book classes or workshops. I know it’s somewhere in the making 😉

Review Source

TV

Theresa V.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly recommend "

December 16, 2021

5.0

Very good! Great team! They are all passionate about helping me and making sure I am going in the right direction.

Pros

Comprehensive collection of data ie client, how much my income is, how much practice is growing , etc

Cons

Nothing bec any difficulty that I come across, I just call the team and they help me get back on track. They are wonderful and the hours of availability is expansive.

Reason for choosing MassageBook

User friendly and real connection to a person if you need help.

Review Source

BP

Beth P.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massage Book Helps me Book Clients "

February 6, 2020

4.0

Overall, I like the ease of use. And I like how affordable it is.

Pros

It's easy to use. It offers a lot of perks for the price. The customer service is great and people are really nice when you have questions or if a problem arises.

Cons

I don't like that the Add-on feature will not add TIME to a service. This has been addressed to MassageBook by a lot of therapists, and they have no plans to change it. Instead, their solution is to have us create more and more services. And we want things to be as easy to book as possible. The more services a client has to choose from, the more confusing it can be. I also don't like that you have to opt-out of them marketing to our own clients for us. We shouldn't have to opt-out of a 3rd party provider marketing discounts that we don't approve to our own clients. Instead, we should be able to OPT-IN.

Review Source

Response from 2Book

February 7, 2020

Thanks for the review and the feedback, Beth! We have a great year ahead of planned improvements and new features - and we hear you regarding adding a time element to add-on services! That's on our roadmap to work on too.

RL

Rosalee L.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Satisfied "

January 24, 2024

4.0

MB has been a welcome asset to my day to day business.

Pros

The ease of set up and the videos are helpful

Cons

That I can not delete clients out of the database

Review Source

Response from 2Book

January 26, 2024

Hi Rosalee! Thanks for your review. We're glad to hear MassageBook has a been a valuable asset to your practice! We're exploring a feature that would give you the ability to archive clients. We've not developed it yet, but we have the foundation laid and I'll bring this up to the Product Team for consideration in a future release. Stay tuned to our monthly release notes so you'll know what new functionality and features we're adding! And, thank you for choosing MassageBook for your practice.

DK

David K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very solid easy to use"

May 10, 2022

5.0

Excellent.

Pros

My review title says it all. And I am very satisfied with the support I’ve received when I needed it.

Cons

I’d like to have more features on the app, but it’s nothing that I truly miss.

Review Source

MH

Matt H.  
massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to set up"

November 23, 2023

5.0

That we have it on more than one device. Other devices we cold only have on our office computer.

Pros

It helps the clients know my background and how long I have been massaging

Cons

Nothing. Easy to use and if you have any questions there team answers them or will find the answers for you.

Reason for choosing MassageBook

Massage book had more things to grow business .They had a deal at the massage conference and the person answered my questions.

Switched from

[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

We could only have it on one device and we couldn't put clients info into the system or have them fill out paperwork

Review Source

RD

Rachelle D.  
RN and Massage Therapist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Great! "

November 3, 2021

5.0

Their customer service is wonderful. I will usually search to see if I can find what I am looking for in the video files if I have a question, but if I can’t find it I will email them and I always receive an explanation and links to more videos or directions on how to fix an issue.

Pros

I love the features in MassageBook. I was so hesitant to spend money on this platform because I’ve been in practice 15 years without a website and have done just fine so far. However, I did a free trial to see if it would pay off, and by golly it has! I’m now listed on Google. I receive new clients every day either from my Google listing and/or from MassageBook referral directory. Also, I love that my clients are leaving me reviews on there so new clients can see what kind of therapist I am.

Cons

The application for your phone doesn’t have all of the functionality of the website, so when trying to do a certain task, I sometimes have to log in at home and put stuff in quick before I forget. But those are less-popular tasks such as putting a credit onto an account. I love giving back to my clients, so if they leave a review or refer a client to me, I give them a credit to be applied upon checkout at their next service.

Review Source

RP

Raquel P.  
Massage Therapist - Business Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Awesome asset to my company!"

February 11, 2022

5.0

Pros

Scheduling, ease of payments, soap notes, contact information, automated emails set.

Cons

The discounted cost of MassageBook could be a little better with ABMP membership.

Review Source

JG

Jennifer G.  
Owner/Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EVERYTHING YOU NEED"

June 5, 2019

5.0

The customer service is EXCELLENT. There is always a knowledgeable & friendly customer service rep to answer my call or instant message. My issues are always resolved. The best part is that this company always seems to be working toward on new and improved features, keeping up with today's demands on the practitioner. I feel like I have all the tools I need to maintain and thrive my practice, especially since I do not consider myself to be an entreprenuerial guru. Thsi software allows me to spend more time doing what I love- massaging and taking genuine care of my clients.

Pros

The SOAP note anatomical charting feature is excellent for keeping track of a client's biomechanical issues. I love that I have the choice to either simply write in the SOAP chart, or use the "drawing" features to mark problem areas on an anatomically correct figure anteriorly & posteriorly. The business and marketing features are built in and make it easy for me to keep track of bookkeeping and marketing. This software is truly a one-stop-shop for a practitioner's business needs!

Cons

The intake for is not truly customizable

Review Source

Michael B.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great chat with \[SENSITIVE CONTENT\]"

December 28, 2021

4.0

It a great a bit better than fullslate or square

Pros

I was having some issues withy double schedule from two business. \[SENSITIVE CONTENT\] was able to decide if this need to be exposited. She was happy and knowledgeable.

Cons

I wish the emails were more customizable.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Easier and better marketing and scheduling and love the automated.

Review Source

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