# Page 11 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of MassageBook

## Showing most helpful reviews

Showing 251-275 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DF

Dawn F.  
LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Company gaslights problems worse than my last relationship partner."

September 2, 2022

3.0

Most of the options are redundant and I find Shopify to be the more reliable product for anything other than appointment tracking and SOAP notes.

Pros

Clients like how easy it is to set up and account and enjoy the ease of booking appointments when the online booking system works.

Cons

I cannot rely on the online booking to work for my clients. They are able to select the service and duration that they want but when it asks them to login the website sends them in circles. Much of the time I have clients calling me directly to schedule because it will not work for them. I can tell from my shop website that clients are landing on the page to book but the number that actually do is significantly less than the number of clients arriving.

Reason for choosing MassageBook

Price and ease of transitioning.

Review Source

DM

Danielle M.  
Massage Therapist  
  
Used the software for: 2+ years

### "Great software for my business and amazing customer service!"

November 2, 2017

5.0

Pros

MassageBook has everything I need to run my massage business the right way. It's really easy to use and has some great features that have enabled me to grow my business in ways I wouldn't have been able to do if I wasn't using this software. The features I especially love are SOAP Notes and Client Intake Forms as they save my staff and I so much time each day. I also love being on the MassageBook directory as this brings us in many new clients that I would otherwise need to spend money on advertising to source. MassageBook is very affordable no matter how big or small your practice is. I've been using MassageBook since I first started my business over 4 years ago and am still using it to this day. Their customer support is also second-to-none. I always get a reply to my questions and the team are friendly and always happy to help me when needed. Also, I love that I can pick up the phone and talk to a 'real human' too! All-in-all, I really believe MassageBook has contributed to my business's success massively. I highly recommend it for any massage therapist, whether just starting out or looking to transition.

Review Source

SW

Shoshanna W.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Best software I've found. "

July 1, 2023

5.0

its streamlined the best i've found!

Pros

All in one package. I don't have to look anywhere else for a billing, soapnotes, online booking website, gift cards

Cons

medical invoicing would be a nice add, i'm also still needing to learn how to create my own forms within the system. They could use some more templates. but i'm totally thrilled with it.

Reason for choosing MassageBook

better SOAP notes

Review Source

Response from 2Book

July 5, 2023

Hi Shoshanna! Thank you for this great review! Our SOAP Notes feature really is great, and we're so happy you're enjoying it. Its our goal to continue making the software as great as it can be for providers like yourself! Thank you for choosing MassageBook, and we look forward to sharing in future success together.

GR

George R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ballston Massage, Arlington VA"

April 4, 2022

5.0

Overall experience with MassageBook has been outstanding. I don't have time now to write narrative responses to each question, but the star ratings are sincere and should speak for themselves. GR

Pros

Ease of use and attractive client interface.

Cons

Integration was?not a problem at all. At times I have difficulty finding what I need on the dashboard, but as a last resort know I can call MB for help.

Review Source

SS

Sergio S.  
Owner, Certified Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MassageBook Simplifies My Work Life"

September 13, 2020

5.0

MassageBook saves me a lot of time since I am a sole business propritor and the only massage therapist. While I am out on outcalls, MassageBook allows me to take payments, enter SOAP notes, send marketing messages, appointment reminders, requests for reviews, and even allows for my clients to book appoitments on the website provided by MassageBook. It also allows me to create packages, series and membership programs to atract more clients and increase the flow of regular income. There are a lot more features in MassageBook, and when combined they really simplify my daily work life.

Pros

I love the integration with Square and Goggle Calendar. Having both my personal and business schedule in one place prevents scheduling conflics, and the Square integration makes it super easy to check out my clients on the go.

Cons

While the phone App is very convenient, I wish it would give us full access as we have on the web. For example, SOAP notes are not as complete as on the web. It only allow for text rather than having the 3D muscles available to check.

Reason for choosing MassageBook

SOAP Vault seemed much more complicated and more gueared to larger clinics, Chiropractic offices. It also lacks the marketing tools available in MassageBook. MassageBook is easy to use and very intuitive. My clients also find it very easy to use and professional.

Review Source

Tricia G.  
Licensed Massage Therapist  
  
Used the software for: 1-2 years

### "I've been using this since my first day of business and I love it."

April 24, 2018

5.0

The majority of my client management is located on one platform. My clients enjoy using it to schedule their appointments.

Pros

I love having my client soap notes, income tracking, marketing tools, client information and communication all in one place. In general my clients enjoy the ease of use and the simplicity of being able to choose their own appointment time.

Cons

I do wish there was a little more to the iPhone app. I tend to have only my phone at the office, and it's problematic if I want to work on some client communication or change things in my services, but I have to wait until I get home to my computer, or log in to the site using my phone's browser and try to manage it from the small screen.

Review Source

SL

SUSAN L.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I consider Massagebook part of my staff."

November 1, 2019

5.0

Pros

I have been with Massagebook since the beginning, I want to say almost 10 years. I chose them because I had reviewed and tested other programs and they were either too complicated or too expensive. I love how easy Massagebook is to use and I especially love how available their customer service live chat is. I never have to wait to get the answer I need.

Cons

What I like least is that they don't offer the ability to schedule classes, I teach yoga and wellness workshops and I have to go outside of massagebook to find what I need. I must say that the combined cost is still less than some other programs for massage therapy scheduling.

Review Source

ST

Sherri T.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Product and Service"

December 10, 2019

5.0

I’m able to focus on other areas of my business because people can book online. They are also able to book appointments while the therapists are in session and can’t speak with them directly. I also love the marketing and reporting features they offer, making tax time easier.

Pros

It’s ease of use for both the internal users along with the client experience. I hear all the time how clients love our online booking.

Cons

I’d like to see more functionality in their mobile interface but they are always making improvements across all their platforms.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

It was a much better price point through my massage insurance membership, along with the features they offer and that it is designed by people who have actually done massage and understand our industry.

Review Source

RW

Rebecca W.  
Owner  
Higher Education  
Used the software for: 1-2 years

### "Easy to use, effective tool for Massage Therapist and Massage School"

January 19, 2024

5.0

Great experience and continued support.

Pros

Very easy to train massage students with electronic health records.

Cons

Little tricky when a student is also a client to designate the difference when booking. We have used IT help to figure this out.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Cost, ease of use and implementation time

Review Source

Response from 2Book

January 26, 2024

Its our pleasure to serve you and your students! Thank you for choosing MassageBook :)

ES

Ethelyn S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer Service is the BEST!"

August 25, 2022

5.0

Love it!

Pros

I like the website they make as well as the links to social media and GMB.

Cons

I'd like more connection capability to other social media etc. such as Linkedin, Pinterest, TicTok and some of the new ones out there.

Review Source

KS

Karmon S.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook Review"

March 4, 2022

5.0

My overall experience has been nothing less than marvelous. I have been with them since 2016.

Pros

It makes navigating my business easier. I have better control of my clients intake forms, personal information and soap notes.

Cons

There is nothing that I least like about it.

Review Source

RS

Robin S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent platform and customer service."

April 23, 2020

5.0

Over all, my experience with Massagebook has been positive. The customer service is excellent.

Pros

I enjoy the ease of use. My clients frequently comment on the ease of use and their appreciation for the appointment reminders. I also like the fact That I can control so many settings and features.

Cons

One feature that I would like to see if the ability for clients to tip when paying online.

Review Source

Response from 2Book

April 27, 2020

Thank you for your review, Robin You'll be happy to know that the ability for clients to pre-pay a tip when booking online will be made available in two weeks time! More great enhancements are on the way as well...

LW

Lisa W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy. Reliable. Great customer service. "

March 10, 2022

5.0

Excellent.

Pros

Easy to set up my practice and run my practice with this software. I have used it for 4 years. Love the automatic reminders to my clients. Can email them a receipt if they desire. The marketing campaigns are on track for massage.

Cons

None. I have only had to use their customer service maybe four times in 4 years, which tells me it is easy to use.

Review Source

CG

Christine G.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exactly what you need to run a massage therapy business"

September 16, 2021

5.0

Prompt replies to any questions i had. Intuitive set up.

Pros

It includes all of the features i need as a massage health care provider including well considered soap notes (can draw on anatomical pics) and intake forms.

Cons

The free website it comes with does not have a sole proprietor option, so this makes it look unprofessional and a little confusing. Luckily i do have my own website but i would appreciate it if they created more options. For some reason it wasn’t included in lists for “best clinic software for mt’s” and i had to go through a lot of lesser products to find this one. Massage book really is great for mt’s compared to cliniko, janeapp, genbook etc.

Reason for choosing MassageBook

It was the only product that covered all of my needs as a health care provider of medical massage therapy.

Review Source

VR

Verified Reviewer  
Independent Business Owner  
  
Used the software for: 2+ years

### "Massagebook has a very easy to use system that offers a lot for the price!"

April 23, 2018

5.0

The emaul reminders have decreased the amount of no shows as well as the ability to have them prepay! It also sells fifr certificates while im busy!

Pros

This software covers everything needed to efficiently run my business. SOAP notes, Gift Certificates, Promo codes, Business reports, emails...everything is put in one place!

Cons

The only thing I have disliked about this software is sometimes my Google Calender unlinks itself but it only seems to happen about once a year. It has been a while but hopefully they have worked that out

Review Source

PL

Patricia L.  
LMP/owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Horrible UX, clumsy, clunky, customer service hours only when I am working."

July 10, 2017

1.0

First I had a Premium Subscription and tried all of the services but I was so dissatisfied, I downgraded back to the free option offered through the ABMP and just had my Seattle clients book online. It was not worth the monthly subscription price.

Cons

You can not download your patient records unless you have a premium subscription which should illegal given HIPPA laws. The ABMP should not have chosen to offer this service to members. I don't like this software. It is difficult to use, customer service is not available when you need it (who has time to call customer service during the working day?), and most unacceptable is the inability to export client records. Clients have not been drawn to my business by MassageBook, like they claim they do, each location for a sole practitioner requires a premium subscription to be functional.

Review Source

Response from 2Book

October 26, 2017

Patricia, I'm really sorry to hear that you feel MassageBook was not a good fit for your practice. I do feel the need to clarify a few points that you raise to avoid any confusion other readers may have. We take HIPPA laws very seriously and make sure our software is in compliance at all times. All client information, including SOAP notes, is fully encrypted and protected by permissions that you, the practice owner, control. Our support team consistently receives feedback scores of over 98% and we are serious about helping our members succeed. We spend hours each day with MT's with no software experience to get their practices running smoothly. Our phone and live chat support hours are from 9:00 AM to 8:00 PM EST. You can email us anytime and expect a timely response - even on weekends. Our free plan includes everything you need to manage a practice - including online booking, keeping client records, payments processing, a website and even free SOAP notes.

DJ

Donna J.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is AWESOME!!"

March 29, 2023

5.0

I've been with them from their beginning. Awesome integration of Scheduling and SOAP notes.

Pros

The Soap notes are very helpful to maintain client records electronically.

Cons

I've been with them from their beginning and at first there was an issue with the time zone and scheduling, however they made this fix in a timely manner when I brought it to their attention.

Review Source

KC

Kevin C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Massage Book has enabled my business to grow and succeed. "

March 12, 2024

5.0

Great! Good customer service, easy to use, and good note-keeping.

Pros

Easy to use, and customers like the series and membership discounts.

Cons

The phone app can be tricky to book. Sometimes I use the computer instead.

Review Source

MS

Melissa S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Happy User"

April 26, 2023

4.0

Very helpful customer support when I have any issues or questions.

Pros

I appreciate the ease of scheduling and calendar integration. I am happy with the look of my website and overall functionality.

Cons

I do not like that canceled appointments remain on my Google calendar. The website integration had some hiccups but is up and running great now. I wish SOAP notes via phone had the same functionality as the desktop version.

Review Source

Response from 2Book

April 27, 2023

Thank you, Melissa! We appreciate the kind words here! I'm happy to share that canceled appointments displaying on Google Calendar is being fixed by our development team and will be resolved in an upcoming software release. We're exploring ways to bring more the desktop SOAP Notes functionality into our brand new MassageBook Manager mobile app, so we appreciate this feedback! We look forward to sharing in continued success together. Let our team know if we can ever do anything to further support you and your clients. Have a wonderful day!

TR

Trina R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massage Book "

September 22, 2022

5.0

Great product for the cost. Customer support is always nice and helpful.

Pros

Massage book is very easy to use, and the integration process was seamless. Customer support is one of the best I have ever used.

Cons

Overall massage book is great especially for the value. I would like them to focus a little more attention on reports. They are a little light in this area. At this point it's something I can live with.

Review Source

DB

Donna B.  
Owner/LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best software out there"

September 18, 2018

5.0

I cant rave enough about Massagebook! I got sinked into a Mindbody trial after being with Massagebook for a year and it was absolutely horrible in that it was geared towards hairstylists. I got rid of Mindbody very quickly and will never leave Massagebook. Customer support is amazing, pleasant and patient . Cant beat it!

Pros

I love that it is designed by and for massage therapists. I love the intake forms, the Autopilot for reminders emails for clients, birthday emails and just about anything else one would want to create for a campaign. I love everything about it and how simple it makes my life. All the marketing options, sales tracking, integration with my Google calendar etc. Support staff is great and very knowledgable.

Cons

The only negative thing is that in the automatic email after clients first appointment requesting a review there is no way to request a Google review or insert a link to my Google listing. I hate asking clients in person to give a review, but I dont feel that the Massagebook reviews help much if I cant get the client from google to Massagebook via reviews.

Review Source

CN

Christina N.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use & excellent customer service"

December 6, 2019

5.0

I started with the free subscription to see how I liked it but upgraded when I started seeing my own clients, and then upgraded again to take advantage of the marketing option. It has definitely helped me keep my business organized. I love the automated emails and the ability to create promotions, and the marketing aspect is very helpful to me as someone just starting out on my own. As soon as I upgraded to the marketing version, I was contacted by a client who had lost my contact info and he got in touch with me because of the email that was sent to him. I also really like the review feature and the automatic email sent to new clients to write a review. By far my favorite feature is the membership option. It has allowed me to start having a regular, reliable source of income and also saves my clients money and makes everything so much easier. I love MassageBook! It has been extremely helpful to me in starting to grow my business.

Pros

Easy to use, features, excellent customer service

Cons

The price is a little high. There are a few features that are not available or I wish there would be more options for but the upgrades seem to be very good.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Review Source

MW

Melanie W.  
Myofascial Release Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "MassageBook keeps me organized"

March 14, 2024

5.0

Good. I feel like a real business owner.

Pros

All pertinent data in one place Helps me keep track of clients new vs. returning Helps me track my money Once set up, it is easy to use.

Cons

I'm not a computer wizard, so it took me a bit of time to set up. Now that it is set up, it is quite easy to use.

Reason for choosing MassageBook

I used to try to manage all this from my phone. Terrible choice. MassageBook has made my life easier.

Review Source

André C.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Satisfied MassageBook User"

April 6, 2021

5.0

My primary objective has been to automate my practice to promote Client/User self-sufficiency related to the scheduling and payment process. MassageBook has made my objective reality.

Pros

MassageBook makes system automation a breeze

Cons

There is no option for developing a self-serving eCommerce store selling non Massage/Bodywork Therapy products directly to the client aside

Review Source

FS

Ferryn S.  
Osteopathic Manual Practitioner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Massage book does what it needs to do, but there are less expensive options"

May 8, 2022

4.0

Good. I eventually switched from it and found a program in Canada that was more in my price range.

Pros

That I could handle my day to day and it would keep track of it all. It did what I needed it to do. It also paid in US dollars which is frustrating as a Canadian.

Cons

It was more expensive than other options that offered the same type of service.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing MassageBook

Recommendation from another therapist.

Review Source

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