# Page 12 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of MassageBook

## Showing most helpful reviews

Showing 276-300 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RA

Robin A.  
Massage Instructor  
Education Management  
Used the software for: I used a free trial

### "Massage School Business Support/Training Resource"

July 19, 2023

4.0

Pros

What I like the most is it's designed to support the educational process and helps students get a grasp of what booking/scheduling tools are available to support the business functions of a massage practice whether it be small or large, single service or spa options with multiple providers. I have recommended it to students going into a self-employed environment straight from school.

Cons

Getting multiple users onboard with the technology...

Review Source

Response from 2Book

October 2, 2023

Thank you, Robin! We LOVE supporting schools and have plans to expand our relationships with schools and clinics in 2024. Our desire is that students can get comfortable with MassageBook in a school setting, start earning reviews and establishing a good web presence for SEO purposes, and then transition from Staff to Business Owner when the time is right for them to do so. We are so grateful that you've been a champion of this to your students. Thank you!

LF

Linda F.  
RMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent Platform "

January 6, 2022

5.0

Easy to use and reliable platform.

Pros

Super easy to use, like the look of website, customer service able to answer questions right away.

Cons

Can't email a receipt right away, need to go back and click email receipt again.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Price, name and look.

Review Source

HM

Hua M.  
LMT, Massage business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great."

April 28, 2022

5.0

Great, wonderful.

Pros

Customer service very good and professional, always can help me solve problems. Easy to use, my clients feed back. Also it is easy to use for my coworkers and I. Clear of sales amount every month and categories. Many more.

Cons

Sometimes a new client referred by our old clients and come book with us with this software, Massagebook charged new client ADs fee on that new client.

Review Source

Harry W.  
Licensed Massage Therapist  
  
Used the software for: Less than 6 months

### "The best back-office system of MTs I've ever seen!"

May 10, 2018

5.0

It takes my mind off having to do all the administrative part of my practice, which allows me to focus on the service end. There are a few things I still need to do, especially when it comes to the marketing portion, but otherwise it practically runs itself.

Pros

Really like how intuitive the system is, ease with getting help from a real person when you need it, it's great at offering support outside of business hours, the accompanying app is very functional, and covers most any scenario for client, sales, and marketing you can think of.

Cons

My only issue is that the language is always plural, i.e. use of we and our. I'm a lone massage therapist so being able to say "I", "My", and "Me" personalizes it, which is very important when it comes to the web site, marketing, and email portions of the system. I know there are other sole MTs out there who feel the same way, so I'm not alone in this issue. I have made this and a few other minor suggestions for changes and improvements, so I can only hope the developers will take them into consideration as they continue to improve MassageBook.

Review Source

SG

Stefanie G.  
Licensed massage therapist  
Alternative Medicine  
Used the software for: 6-12 months

### "Massagebook for massage therapists "

March 3, 2022

5.0

Overall it is a great system and makes my life a lot easier managing my business.

Pros

I like that it does everything. It sends my appointment reminders, takes payment, does SOAP notes, sends emails. It really saves me time.

Cons

\-I would like the app to be better and have more functionality so I dont have to sign into the system so much. - They are about to raise their prices about $13 and I believe that is extremely steep for a price raise. - I would like an area where I can add tips given to me after the transaction to keep tract of that money also. Sometimes people give me tips after the transaction and there is nothing I can do to add it in that I'm aware of.

Review Source

JJ

Joselyn J.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Pocket receptionist "

March 8, 2022

5.0

MassageBook is a great help to any bodyworker. The setup videos are really helpful and easy to follow. But the greatest aspect is the support team. I've reached out a few times and I've been met with kindness, respect and the answers I need. That's key!

Pros

Everything I need, in terms of "the front desk," is supplied by this app. There's a platform where the public can find me, clients can book and prepay or even purchase gift certificates and packages.

Cons

Difficulties finding certain features on a smart phone versus a tablet or laptop.

Review Source

AH

Anna H.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Long time user"

March 14, 2023

5.0

Pros

I’ve been with MassageBook since I started my business. Had my ups and downs with the pandemic but they were always helpful. Ao many features available for booking and rebooking, generating emails and promotions, charting, etc. And if I ever need support figuring something out, customer service is quick to respond.

Cons

I don’t think that I can link more than one Google calendar- it would be nice to have that option.

Review Source

AM

Andrea M.  
Owner and LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent! Knowing there is a knowledgeable team supporting the software is extremely reassuring."

January 18, 2018

5.0

It has allowed me to build my business, stay efficient in running it, and is the assistant I did not have to hire. The tools for managing my business are all part of the package.

Pros

I love it - it is intuitive, has loads of help, and does exactly what I want it to - be the exceptionally efficient assistant I did not have to hire separately. Many of my clients have expressed their appreciation for the email confirmations and reminders, and text reminders. This software has enabled me to build my business - I am a sole practitioner, so it is invaluable for organizing my schedule, and communicating with clients. It is well thought out - a solid product. I have used other products but have stuck with this one - it meets all my needs and keeps getting better! The support team is amazing - I mean that sincerely. They have thought this through. The integration with Stripe makes it a cinch to receive payments from clients, even from their health savings plan cards.

Review Source

KW

Kristen W.  
Owner/LMT/FST(2)  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Wish I had MassageBook 18 years ago!"

December 3, 2018

5.0

I used to have to call clients to confirm/remind them of upcoming appointments, and play phone tag when trying to schedule or re-schedule appointments. MB saves me an enormous amount of time!

Pros

It's a huge time saver. My clients consistently rave about ease of use and are thankful for being able to schedule at their convenience. I also like the marketing portion of the program and the ability to link up with Square payments to track payments and income. The list of "pros" is long, but these things top the list.

Cons

Very few cons, if any. The company consistently adds new and better features and communicates with subscribers regularly letting us know of upcoming improvements. If I had to say one thing, it's that some of the marketing/campaign designs could use some updating, but I guess I'd rather they spend time improving other things first. It really is the best massage practice tool out there. Made for massage therapists by people who really understand our needs.

Review Source

TR

Tabitha R.  
Massage Therapy Business Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to MassageBook but loving it so far!"

November 2, 2023

5.0

Overall it has been an exceptional experience!

Pros

Hands down, best customer service possible! Ease of initial setup. Ease of use and ability to be learned quickly. I love the marketing campaigns and mass email capability. Scheduling is a breeze. Checkout is easy as well. It is the only booking software I've used for my business since I am a new business owner but it has been great so far.

Cons

It would be nice to be able to add an expiration date to service gift certificates.The SOAP note anatomy charts could be a little more detailed with more muscles.Color coding by appointment length would be helpful.

Review Source

TD

Tammy D.  
LMT/Owner  
Alternative Medicine  
Used the software for: 2+ years

### "It's everything I need to run the back office portion of my business."

October 15, 2020

4.0

Pros

It's everything you need: scheduling, client documents/SOAP notes, point of sales, marketing, sales/marketing reports, and web site.

Cons

There could be more customization in the client documents and sales/marketing reporting options.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

Price and fucntionality

Switched from

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Massage Book was a btter fit for my company, instructure, security, and price.

Review Source

LG

Lisa G.  
Owner/Operator; LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly recommend! "

April 14, 2021

5.0

I’ve been with MassageBook for several years so I’ve seen this company and the software evolve. There have been so many great improvements and features added. A great product and great value!

Pros

The software is easy to navigate. I love the marketing features, SOAP notes, electronic intake forms, etc. I also love the integration with Google reviews and social media. Customer service has always been prompt and efficient no matter what I’ve asked. In my opinion, it is a great value! I have recommended MassageBook to many colleagues.

Cons

I can’t think of anything at this time.

Review Source

NA

Nicole A.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Blown Away "

November 3, 2023

5.0

I am very impressed with the high-quality service from MassageBook and super glad I chose them!

Pros

\[sensitive content hidden\] customer service was Outstanding! He was Knowledgeable, Kind & Patient. Best of all he assisted me in accomplishing my mission of getting my website up and running. Thanks \[sensitive content hidden\]!

Cons

10 % New client fee is more doable for those like myself who is just starting up their business.

Review Source

SS

Samantha S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Short term use, so far satisfied "

December 2, 2023

4.0

This is my first time using a program like MassageBook. Initially it was a lot of time to set up, but now that I have everything going, it’s running smoothly.

Pros

The automated options like emails, confirmations, intake forms sent, marketing emails

Cons

The website customization. I wish there were more options to choose from as far as the aesthetics of the page.

Review Source

DM

Diane M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is Easy"

September 28, 2022

5.0

I love using MassageBook. I "inherited" it from the therapist before me. I looked at other programs but stayed with MassageBook.

Pros

MassageBook is easy to use for both myself and the client.

Cons

I often choose to use the interface via my browser instead of the app as some features are better viewed this way.

Review Source

HO

Harper O.  
studio owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Booking Software!"

December 19, 2018

5.0

Massagebook is very responsive to feedback and have added a few features I have requested. I love them!

Pros

I absolutely love Massagebook. When starting my own practice, massagebook was a great option. The tiered pricing helped me stay on budget while growing a client base and even the cheapest option offered useful features and excellent customer support. I've eventually upgraded to the highest level, which is still very inexpensive compared to other software, and the features and support are even better. Massagebook is very easy to use, customer support is friendly and extremely fast and helpful. The app is easy to use. You can schedule and process payments. I've been using massagebook for over a year and have never had any issues with the app or the website. Thank you, massagebook!

Cons

I would love it if they had a fitness studio option so I could book and allow people to sign up for group classes.

Review Source

JW

Jay W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great value and functionality along with customer service"

March 29, 2023

5.0

Always happy and helpful Customer Service reps

Pros

This software has great value for the money.

Cons

Sometimes it is difficult to get ahold of a Customer Service rep

Review Source

DD

Dustin D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall I have had an amazing experience with Massagebook."

May 16, 2018

5.0

It's a complete practice management suite built specifically for my needs as a massage business. It creates a professional and easy interface for my therapists and my clients. It helps generate business effortlessly. It's really got everything... and I know the places that are lacking will be addressed by the Massagebook Team. They are awesome.

Pros

I love all the bells and whistles they have included into the platform and the fact that the Massagebook team is constantly trying to improve the user experience. It really is a one stop shop for all of my massage business needs. This software has helped me build a very successful practice that keeps growing. I am a Massagebooker for life.

Cons

Reporting could be a little more customizable for more accurate or specialized reports. As a business owner that does all the accounting, payroll, etc myself... I have on more than one occasion found the reporting function of massagebook inadequate.

Review Source

DD

Deanna D.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "My Receptionist"

April 1, 2023

5.0

Pros

I really like the ease of use in all areas of MassageBook. I love the fact that my patients can schedule themselves. I view MassageBook as my receptionist, because it takes care of everything while I am in appointments or unavailable.

Cons

I would love to be able to look up patients by their phone numbers.

Review Source

Response from 2Book

April 3, 2023

Thank you for your review, Deanna We're very happy to hear that MassageBook has taken some of the load of managing your practice off of you. That is, after all, what we built it to do! Please know that you can search for your clients by phone number. Simply enter the phone number (without spaces or dashes) in the search field in the Clients section.

BI

Beshoy I.  
Massage therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fantastic "

May 16, 2022

5.0

Pros

If it wasn’t for massagebook, I will never think that I can autopilot my massage business from scheduling , collecting reviews and payment. It changed my life for the best

Cons

Not able to store credit card for no show clients

Review Source

Leslie C.  
Librarian  
  
Used the software for: 1-2 years

### "Massagebook is a fantastic resource! For the money, it has all the features I need and easy to use."

May 25, 2018

5.0

This software makes my life so much easier. When used properly it can manage several schedules and keep everyone on the same page.

Pros

Customer Support!! They are extremely helpful. They don't hound me about things I need to update, but are always there when I get stuck.

Cons

I could never figure out the review system, but that was honestly my own stupidity and not using the system to it's fullest. It was easily explained by customer support.

Review Source

DC

Dreama C.  
LMT, Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Practically Flawless! "

February 20, 2019

4.0

This system is exactly what the Massage industry needed. I've been doing massage since 1991 and this truly fits with the times; easy for my clients, easy to make changes, and always upgrading - Kudos!

Pros

My first use of any service was in 1996, using My Receptionist, that provided an 800#, and eventually an online scheduling system. It was owned by a massage therapist, but sold in 2005. The service was never the same and I couldn't find another system that was MT-friendly, until now. You can tell it's owned by Massage therapists and the system tries to make it as easy as possible for you to setup

Cons

Sometimes I have a problem finding an answer to an issue, something that isn't addressed in the Help section. I'm also not fond of the 'modified availability' feature and sometimes have trouble with the campaign layouts.

Review Source

MR

Melanie R.  
Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great Customer Service"

November 16, 2021

4.0

I have always been one of those with a million questions. The MassageBook team has been so kind and helpful through them all!

Pros

I like the step-by-step walk through of setting things up. Very easy to deploy! The reports are also a convenient perk! Easy snap shot of different metrics with customizable time frames!

Cons

I wish the integration with some other apps/programs was little easier, but that could be partly user error on my part. It can be a bit cumbersome at first maneuvering through the different screens and options, until you get used to it. I've found a few glitches with trying to complete SOAP notes on my iOS device (sudden close out without saving - boo).

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

$$

Review Source

VR

Verified Reviewer  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Ease"

November 26, 2019

5.0

Auto marketing is included

Pros

Look and ease. Clients have commented on how they like the process as well

Cons

Needs more options for memberships and classes

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

Look and customer service

Review Source

AD

Aline D.  
Massage Therapist and Owner of U Be Well 2  
Alternative Medicine  
Used the software for: 6-12 months

### "Awesome Customer service!"

September 23, 2019

4.0

I love the fact that this is one stop to do campaign marketing, billing and more important scheduling. I have still clients that are not really online schedulers but I think I can improve that.

Pros

The customer service representative was able to handle my questions around schedule, series, package corrections. I am not an English native and her patience and professionalism are always a life saver for my stressful days (keeping clients in a bliss requires a lot of my energy)! As a massage therapist I do not have a lot of knowledge around computer and she makes my use of Massage Book easier and better! Kudos to her service! She does even return phone calls left during week end! Very professional and a pleasure to deal with this wonderful team always evolving! I would love to help for new feature to test!

Cons

On my I-phone 7, the application has not a lot of features and it is slow.

Reason for choosing MassageBook

Because of a discount offered by ABMP association

Review Source

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