# Page 13 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of MassageBook

## Showing most helpful reviews

Showing 301-325 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DG

David G.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use with many excellent functions"

April 2, 2021

5.0

Easy to do business with, customer support is friendly and helpful.

Pros

Intake forms, SOAP notes, Scheduling and merchant processing all in one easy to use package

Cons

The App is a bit slow sometimes and I would like to be able to customize the receipt customers get.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody is excellent software but they became too expensive and Massagebook had some features that are important to me.

Review Source

CH

Cameron H.  
LMT  
Hospital & Health Care  
Used the software for: 2+ years

### "AWESOME!! What More is needed?"

January 14, 2022

5.0

Love it

Pros

Love it all. Thanks. Now i have to ramble

Cons

Loathe garbage surveys. Forcing surveys is terrible

Review Source

jH

jen H.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Beyond expectations"

May 20, 2021

5.0

Really great responsive customer support, generous trial period to get used to the systems, easy to move over from a different scheduling system, overall makes my business more professional and easier to run

Pros

Massage book exceeded my expectations of a massage specific software. My favorite features are the electronic intake forms and Soap charting, customizable email marketing and solid built-in accounting reports

Cons

There are some size restrictions on the type of image you can upload to marketing. I wasn't sure at first that I wanted a separate website than the one I already have built on wordpress. This seemed to be an automatic feature on massagebook. Its the landing page that people find you at when searching the directory. But now, I like having that extra website

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing MassageBook

I don't remember

Review Source

GL

Gail L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Such amazing functionality that my practice is busting at the seams!"

December 6, 2018

5.0

MassageBook allows me to have one place for all my clients' information. Their contact info, their past and upcoming appointments, notes (like if they want heat on the table or not), SOAP notes, and intake forms all in one place! Their marketing experts have driven SO MUCH traffic to my website that I am temporarily not accepting new clients! The client can use MassageBook to request an appointment themselves; no more phone tag and more time in the studio!! For $0 or even just a few dollars a month, this software is a dream come true!

Pros

Easy to get started with it day 1, easy to book my clients or have them book themselves, online SOAP notes and intake forms, somebody else marketing traffic to my website, the inexpensive cost, PC and iPhone capabale. It saves me so much time!

Cons

It has capability for other practitioners and other locations that I don't need.

Review Source

IH

Irena H.  
owner/ massage therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Perfect software for massage therapy"

April 5, 2022

5.0

MassageBook is perfect software for small business. It is easy to use, has all I need.

Pros

Scheduling, payments over MassageBook, reviews etc.

Cons

There is nothing that I do not like about it.

Review Source

Ashley M.  
Licensed Massage Therapist  
  
Used the software for: 1-2 years

### "Love Massage Book!!"

July 2, 2018

5.0

Pros

The software is super easy to use AND they have integrated payment with Square! FINALLY! The entire process from start to finish is so easy, booking online for clients is amazing!

Cons

So far nothing! Before they integrated payment with square I wasn't happy with it, but now it is completely worth it!

Review Source

VR

Verified Reviewer  
LMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Can't even get a reset link"

March 18, 2022

1.0

Horrible, I cant get a call back or an email response.

Pros

nothing I haven't been able to use it, told me my password was wrong and when I tried to reset it I get nothing

Cons

I have called and emailed numerous time for a reset link and NOTHING! I call the phone number and all I get is a recording and then it hangs up, I have emailed several times and no response either. this is frustrating

Review Source

CO

Cornell O.  
Massage Therapist, and Founder  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Rachel from customer service "

November 15, 2023

5.0

Pros

\[sensitive content hidden\] was very pleasant and helpful. She also, was very patient and informed about the the entire process.

Cons

The was no complaints yet. So keep up the good work.

Review Source

April G.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love!"

April 18, 2019

5.0

Pros

Extremely easy to use! Allows multiple work sites.

Cons

Wish it held and tracked product inventory

Review Source

JD

Jada D.  
Practitioner in massage  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The interface is quite incredible, sometimes hard dealing with customer service. "

June 3, 2017

4.0

In most ways, it's been better than my FullSlate experience which offered not very much for the same price I'm now paying for MassageBook with such wonderful features potentially once things are ironed out.

Pros

Massagebook has excellent potential, they offer many functions other scheduling systems don't have for a fair price, ie the SOAP charts, sending out emails after the client's session to ask for reviews and the way it takes in payment information when you take a check you can add the check # along with it. It's a clean, straightforward aesthetic that I like.

Cons

It's brilliant and yet...and yet they don't have things simplified the execution is lacking like when a person is in a package/series, for example, a package of 3 sessions, instead of showing 1 of 3 2 of 3 3 of 3 It reads as "0 of 3" 2 of 3 3 of 3 Having the zero at the start of a package indicates to me that the person hasn't any sessions left. In this system zero indicates all 3 sessions are available and that it's the start. So confusing! Also, depending on what field you're in, it may not show where the person is in the package at all and if your using the app, it mixes them up, an issue they're trying to work on now but boy is it ever confusing looking at the different numbers and trying to sort out just where your client really is in the package. Also, navigation of how to do things isn't always easy to sort out.

Review Source

KM

Kimiyo M.  
Business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "It needs a lot of improvement"

February 26, 2022

3.0

Though it needed a lot of improvements, they hardly took customer's feedback into consideration. I'm running my business quite successfully and assumed my opinions matter but most of things I suggested has been untouched. Even though they have good system for customer service with phone, chat and email, it doesn't matter if they ignore their customers.

Pros

Online booking. It helped a lot in the beginning of my business.. with massage business, you are all the time with clients and the phone must be muted so it's hard to take phone calls.

Cons

The app is pretty regit. Gift card fearure was bad. It's too much process. Nothing for sending it later which happens a lot for gc. I had to explain by myself how to send it later.

Review Source

CA

Concetta A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User Friendly, Reliable, Efficient "

December 29, 2020

5.0

I'm creating a home base business as well as a clinic outside of home. And it allows me to have 2 separate business locations with their own site, fees, days. ANY time I have been stymied or confused, their customer service has been phenomenal. They are the best customer service team hands down. I feel very fortunate to have them for my booking system.

Pros

They thought of most everything! It makes scheduling, editing, cancelling and communicating with clients easy and straightforward. Love that my clients get reminders, by email and text.

Cons

At the moment, I can't think of anything.

Review Source

VR

Verified Reviewer  
owner/ Liscenced Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Great service"

December 4, 2018

5.0

Pros

Ease of use, reports and my clients love the email & text reminders.

Cons

No way to hold cards on file to hold appointments.

Review Source

SD

Sue D.  
Owner/Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Saves me time Makes me money"

March 19, 2019

5.0

The support staff are terrific! Quick response, very helpful, patient with my non tech staff. Like the idea that they are open to and welcome suggestions from users.

Pros

It is relatively easy to use. I have staff that are electronically challenged, and, they have been able to learn and use the Massage Book on a daily basis. Clients also like it. Most our clients now book directly online.

Cons

Would like the ability to view gift cards that have been sold in various orders, i.e. by recipient name, by date sold, by amount, etc.

Review Source

MB

Michelle B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Superior Customer Support!"

August 17, 2018

5.0

I have a new love for online booking! I used to be afraid of the people who booked..need I say more... But MassageBook has done some features that help me proceed without feeling anxious over this by utilizing toggle and prepaid option, deterring a lot of badd apples!

Pros

Whenever we needed guidance or help in any way, they were right there, going above the chat inline and asking if calling us would be better! You never get human response anymore,and to go the extra mile and then another two for us was extremely appreciated! We love the easy function of online chat!

Cons

Sometimes the upgrades were done, but it's my fault for not checking the email for when they did the ,so it was surprised event, but usually a good one..os that a con...not really;)

Review Source

CI

Cody I.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Most comprehensive booking system for massage therapists "

July 23, 2019

5.0

Amazing. I would recommend to any massage therapist no matter how large their practice.

Pros

Easy to use/set up. I like having the ability to have multiple locations and employees. The help chat has been amazing. They’re fast and friendly, always got my questions answered. MassageBook is the best value for your money by far.

Cons

Didn’t understand some of the set up options. But the help chat quickly taught me. Hoping for integration with QuickBooks in the near future.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

I got the most features for massage therapy over most other online schedulers for the same or less money.

Review Source

SAR

Stevie Ann R.  
LMT/Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "AWESOME for massage therapists"

March 15, 2019

5.0

You can easily go down a rabbit hole with MassageBook ... once you've found an answer to one thing, a suggested topic catches your attention and you follow it. This software is meant to be exceedingly helpful and informative at every turn. And every single time I've ever had to ask a question from the MassageBook team, they've been so unbelievably kind, patient and helpful. They always have an answer, despite me thinking I'm going to stump them. Clearly, they're on top of their game. So happy I use this software and can rely on amazing customer service ... worth every penny.

Pros

Everything you could possibly need and want for running a massage therapy business and then some. Easy to use. A ton of information at your fingertips. Simple scheduling. SOAP notes are a breeze, especially with the anatomical charts to mark up. Intake form seems long, but it's comprehensive (which it should be since we're in the health & wellness field).

Cons

Sometimes I think there might be so much functionality and options that it can get confusing, but the Customer Support is excellent (and patient and kind!) at answering questions, clarifying confusion and locating the right answer to help me along. And then all is fine and I wonder why I was confused in the first place. LOL

Review Source

CJ

Courtney J.  
Social Media Manager and Scheduling  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "MassageBook is AMAZING!"

February 8, 2022

5.0

I love how easy it is to use and the fact that it is visually appealing. I can clearly see the openings in schedules as well as the blocked times. It's great to be able to click on clients and view important details quickly and then view all details if needed. The online intake form is a HUGE plus, saves the trees and makes it so much easier for us. The customer support is ALWAYS sooo wonderful!

Pros

How easy it is to use! I feel like I learned this software very quickly, and that is definitely due to the design. Making appointments is easy, creating new Clients is easy, checkout is great.

Cons

I do wish that we could directly integrate booking to the Facebook book now and Instagram book now buttons. I currently have the Learn More button on Facebook that leads to our booking though! Which is still great.

Review Source

BM

Brenda M.  
Licensed Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Heck yes"

July 21, 2022

5.0

They have gone above n beyond for me.

Pros

Love this product. The team behind massagebook is always there. There to answer any questions. Help navigating the app. The have videos n tutorials to help when they are closed. If ur not happy with them. Then You haven’t looked into the offerings of this app.

Cons

Some things are hard to find. But if you can’t find it. Ask they will help

Review Source

SS

Salomon S.  
Ventes  
Marketing and Advertising  
Used the software for: 1-2 years

### "MessageBook "

December 25, 2023

5.0

Pros

MessageBook nous permet de trouver des messages près de chez nous. C’est super

Cons

MessageBook utilise souvent trop de connexion et nécessite beaucoup de mégas.

Review Source

Elanor S.  
Licensed Massage Therapist  
  
Used the software for: 6-12 months

### "Great for solo or duo practitioners."

April 30, 2018

4.0

Online booking and sales tracking

Pros

It offers online booking options to my clients without breaking the bank. The set up is easy to use for both me and the client. They are also very responsive when you have a question, complaint or suggestion.

Cons

Two things. 1) It does not offer a membership or reoccuring payment options. 2) There is no choice of changing the follow up "give me a review" email

Review Source

TM

Tippy M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "OUTSTANDING Review from Sabai Massage & Health"

October 1, 2019

5.0

My employee and I love massage book and how easy it is to use for not only us but our customers as well.

Pros

Booking online makes everything so much easier, the friendly reminders, and the software being so app friendly. The customer service is always on point with great communication. It makes pay day such a breeze to manage paperwork electronically.

Cons

Nobody is perfect but Massage Book is DAMN NEAR!

Review Source

Stephanie K.  
Business owner/ licensed massage therapist  
  
Used the software for: 6-12 months

### "I like MassageBook because it is easy to use and very user friendly. "

June 21, 2018

4.0

Pros

The thing I like most about the software is that it is very user friendly. Each menu option contains the category that you would expect. The ease of use allows seamless navigation through the site.

Cons

I wish it was a bit more customizable. It seems that the product would provide more bang for your buck with more customizable fields, especially on the paperwork sections.

Review Source

DM

Donna M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "IT's a good app for booking"

February 7, 2020

5.0

It's a great starter booking system for small business for the money. I'm planning on keeping them as long as possible. Their "campaigns" need to be more creative. Overall it's a good value.

Pros

It's pretty easy to set up clients and book. The clients can book 24/7.

Cons

There are some mundane and repetitive tasks that have to be set up. Functionality is not always there but the crew listens and tries to implement good ideas. They are getting better.

Reason for choosing MassageBook

Mostly price point.

Review Source

RC

Rebecca C.  
Massage Therapist  
Consumer Services  
Used the software for: 2+ years

### "Great company to work with!"

August 9, 2023

5.0

Pros

Customer service is above and beyond as well as timely in their responses.

Cons

I enjoyed all aspects of MassageBook. There is nothing I would suggest changing.

Review Source

Response from 2Book

September 29, 2023

Thank you, Rebecca! Our Support Team is a small, close knit group that truly loves getting to know and helping our members. I'm glad they've been able to serve you well. We look forward to sharing in continued success together!

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