# Page 14 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of MassageBook

## Showing most helpful reviews

Showing 326-350 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brad S.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "It has some good features but looking for more"

September 18, 2019

4.0

It's a great program for booking appointments and it's nice that clients receive email and text confirmations when they book their appointments.

Pros

It's a great little package that has built in accounting abilities. You can also use email marketing through the system.

Cons

It is sometimes takes time to search for the information you want. It can be fairly slow at times too.

Review Source

Response from 2Book

September 19, 2019

Thanks for taking the time to leave a review, Brad. MassageBook is always adding new features as we implement solutions our members are asking for. For example, we just released our Memberships management solution that allows anyone to easily start and manage their own monthly membership program. I'm curious what features you're looking for that would improve your experience? Be sure to let us know at support@massagebook.com or give us a call!

JB

Jessica B.  
Massage Therapist  
  
Used the software for: 2+ years

### "Happy and Organized Therapist!"

April 24, 2018

5.0

Pros

Tracks my sales and income reports, gift cards, allows me to send emails. I collect kore reviews from having a new client thank you autopilot email go out. Text and email reminders! It just makes everything so streamlined and simple.

Cons

Like anything I think everything can always do better. I think allowing things to be more customizeable and would be awesome if they could partner with a top notch website service.

Review Source

AL

Ann L.  
Massage / Shiatsu Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Keeping up with the times"

February 11, 2020

5.0

It has been a bit of a stretch for me, was a bit daunting to take the leap. I have needed some help to understand the process of getting my schedule sync’d to Google my Business. The only problem was mine not fully reading the instructions. Once the issue understood, not a problem. It is very clear if you follow directions. The staff extremely patient and helpful.

Pros

It is user friendly. They seem to have thought of everything. And, I still feel I’m in control of my business. Which was the hardest thing for me to get over.

Cons

It seems to be very straight forward. I tend to be a bit perfectionist. The only thing I have noticed that once you finalize a sale it’s done. If I made a err I naturally want to fix it and I can’t and I need to be more careful. I would like it if I could delete the whole thing and start over...but it’s completed...

Review Source

Response from 2Book

February 14, 2020

Thank you for your review, Ann and congratulations on having the courage to move to a software solution! As you mention, we realize that there are many fellow MT's like you for whom this is new territory and we stand at the ready to help make sure the transition is smooth and that you always have the patient, knowledgeable and timely support you need. All the best!

SH

Stacy H.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Their customer service and technical support could not be any better. Fast, friendly, and accurate."

July 19, 2018

5.0

Pros

My clients find it very easy to use when booking and paying for appointments. I also have found the automatic reminders helpful for my clients and to keep my business running as profitable as possible.

Cons

The only suggestion I have is I would like to see an option for a waiting list for open appointments. It's difficult for me to remember what clients are waiting for cancellations to happen to get in with me and it would be super helpful if I could have that on the massagebook. Maybe even an option for the client to sign up for an email to go out when there's an opening.

Review Source

PN

Patrick N.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook Gets the Job Done"

April 7, 2020

5.0

Like an average experience of mostly good times, with a few spots of frustration, but mostly happy as they are good listeners.

Pros

MB has lots of features I need as a Licensed Massage Therapist.

Cons

They are still maturing, additional enhancements are needed. But they do continue to upgrade every few months.

Reason for choosing MassageBook

MB had the best fit for the features I needed help with in running my business professionally.

Review Source

JD

Jenna D.  
Licensed Massage and Bodywork Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Thank you Massage Book"

March 29, 2023

5.0

Great customer support and quality platform. It has everything I need for a reasonable subscription cost that fits my small business needs.

Pros

Calendar Syncing, SOAP Notes, and Intake Forms.

Cons

I’d like a little more customisation options for online booking , however, this is super minimal, and not really a con since Massage Book had sufficient settings to capture payment or restrictions when a new client books.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

The other platforms didn’t offer the necessary features and didn’t offer a reasonable value for the price.

Review Source

KK

Kelly K.  
Licensed massage therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "No regrets"

September 6, 2022

4.0

Overall it's been relatively painless. Today was my official first day with it and I didn't come across to many hiccups.

Pros

It's pretty straightforward compared to systems I've used at other jobs

Cons

The app isn't the greatest when it comes to viewing scheduling. Sometimes square doesn't sync properly and I have to manually check a client out.

Review Source

KG

Kandy G.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "My Review of Massage Book"

January 29, 2019

4.0

The price is so much more affordable for me. I love that. I like it that my customers seem to have much more ease navigating the system.

Pros

The value. The ease of customer booking. Email marketing ability. SOAP notes. The very timely assistance assistance online (the online chat feature) and the fact that it doesn't cover up the whole screen. Seems all together much easier for my clients to use and navigate than Mindbody was.

Cons

When having more than one location, a client must be reentered into each location even though it is the same business. The app is hard to read schedule in list form. Would prefer to see it in Calendar form. Would prefer not to go outside of software to accept credit cards. The marketing email quality is not that great. (however, it is pretty good for the price I am paying) My employees are treated in the system like they are their own business and not my employees. I should have full permission to enter all their information. Would like it if their was an easier way for customers to purchase a package or service for someone else and it would automatically go to the receiver's account. Would like to see a way for couples or families to share packages. Would like to see an app for customers.

Review Source

CB

Christine B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I Highly Recommend MassageBook!"

May 4, 2021

5.0

It is a great company and a great software. They care about their product.

Pros

I have used MB for 7 years now. It is user friendly and interfaces with my website and is great for the client booking an appointment and therapists booking out their clients.

Cons

To have a report for prepaid massages or a column in my future's report for massages already paid.

Reason for choosing MassageBook

A better end product for all.

Review Source

SD

Sue D.  
Owner  
  
Used the software for: 2+ years

### "customer support is prompt, friendly and user friendly for my non computer literate staff"

October 31, 2017

5.0

Pros

ability for multiple therapists to view, ease of booking. everything I need in one place. can access from home, vacation, phone, etc. bundled all the services I used to use two vendors for.

Cons

wish the background colors were different, sometimes my computers screen isn't sharp and it takes a moment or two to see what is open and what is blocked off.

Review Source

US

Ulrike S.  
LMT  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Free trial user of MassageBook"

May 20, 2021

5.0

I really wished I had started the trial right at the beginning of opening my business not 3 month later. They have awesome helpful Tipps on how to increase you client numbers and nice features for promotions, gift certificates and a lot of good settings to get all the administrative part of my business automated. I really liked how helpful they were on the phone guiding me through the settings I didn’t figure out on my own.

Pros

Automation of administrative work and having freedom to focus on other things. Gift Certificate sales work great! My clients like to book independently online and I can adapt my easily my availability to make business and family time work.

Cons

I might want to have different intake forms in the future for group sessions or different treatment modalities. I am in my trial - so I don‘t know if that is possible at the moment of time

Reason for choosing MassageBook

I liked that the basic version is free in the beginning. So it was a nice way to slowly get familiar with online booking client management. Plus I knew them because my school uses MassageBook as well.

Review Source

jB

jacquie B.  
Owner/LMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Keeps my Schedule smooth"

October 29, 2019

5.0

Customer service has been fabulous. They are very quick to answer emails and walk me through any difficulty I have working the program. Not the programs fault, switching from paper to electronic can be a challenge for me.

Pros

That I have the option to have auto reminders and emails sent to the clients. Both for their appointments and for emails with special offers.

Cons

I don't have and issues with the software. It works the way I need it too. And customer service is always very helpful.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing MassageBook

More options

Review Source

VR

Verified Reviewer  
owner  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "great software except oops they forgot something critical"

February 2, 2022

4.0

not having credit card capture was a deal breaker for us

Pros

ease of use, intuitive layout, very massage friendly

Cons

I spent 2 days setting up until I noticed they do not take credit card capture when people book online ( or even when we take the reservation via phone call) - it is impossible to run a business with out making sure you have a credit card on file

Review Source

BS

Bria S.  
Owner/ massage therapist  
  
Used the software for: 2+ years

### "Every inquiry is addressed by a friendly support member and issues are taken care of quickly!"

February 22, 2018

5.0

Pros

This software is my team. Receptionist, scheduler, marketing and accounting. For a solo practitioner it covers every base!

Cons

I have been happy with the basics and every update and new release and update seems planned, thoughtful as it relates to our needs and serves a constructive purpose. All platforms have holes and glitches and have room for improvement. I think what is most notable is that the changes and improvements start with the user having issues or a need and are brought to life as a response to these needs.

Review Source

KF

Karla F.  
Owner, LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Scheduling products for massage therapists"

July 30, 2020

5.0

Ease of use, many options for business owners to use, client satisfaction, superb customer service

Pros

Online scheduling for clients, choice of paying online, automated marketing, financial reports, great customer service

Cons

The stripe credit card features were not as up to date when I purchased as other services... No chip reader at that time.

Review Source

MB

Mocha B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love MassageBook!"

May 21, 2020

5.0

Wonderful overall experience. I am solicited all the tine by other companies. I can’t imagine going elsewhere

Pros

Simply put this is my virtual secretary! Once everything is set up and running it’s so wonderful the automation. The value for the price point is amazing.

Cons

It does not have an automated availability campaign like other software.

Review Source

aZ

aaron Z.  
Owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Most amazing clinic scheduling software ever"

March 25, 2022

5.0

Overwhelmingly positive

Pros

The support is completely stellar, and this team rock

Cons

Cannot take credit card info JUST TO HOLD for use in no shows and cancellations

Review Source

RB

Rose B.  
Business owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good Idea, Poorly Executed. NOT USER FRIENDLY"

January 25, 2017

1.0

What looked like an improvement over Mindbody, has quickly become a new business nightmare... costing our corporate chair massage company thousands of dollars in bookings. A few simple fixes could solve these issues, but after hours of long distance phone calls to the company, no improvements were made. Clients can't book back-to-back appointments in the out-call setting, making huge gaps in the therapist's schedule. Their solution? Have them book in office (clinic) appointments or give each therapists two pages (payroll nightmare). Even worse, the site doesn't recognize some addresses, stopping the booking process entirely. Colossal waste of time (setting up your page) and money paying their monthly fee.

Pros

Looked great to start with. Some great capabilities, such as email campaigns.

Cons

Not user friendly. Lures your clients to lower priced competitors. Worthless to corporate massage businesses due to inability to book back-to-back appointments.

Review Source

Response from 2Book

October 26, 2017

Hello Rose, We know each other well, don't we? We've spent considerable time with our development team and our support team to find a way to get you sorted out. Much of what you had requested in January of 2017 has been addressed and you'll find our ability support even out of the ordinary outcall appointment making (online or in office) is unequaled by any other available solution. I apologize that we weren't able to get the update out sooner for you.

CS

Carol S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Take the Guesswork out of Managing You Business"

April 29, 2021

5.0

Overall, I am very please.

Pros

Pros: Ease if use and setup, one stop shop for sales, marketing, membership, payments and client communications. Excellent value for price software systems.

Cons

I don't have any cons for this system because it has everything I need and then some.

Reason for choosing MassageBook

Value for price, 3D .soap notes

Review Source

MS

Maria S.  
Massage therapist  
  
Used the software for: 1-2 years

### "Fast service "

April 10, 2018

5.0

Pros

Massage book representatives are alway so kind and profesional and answer all my questions. They Quickly respond to me when I need help. I love the online payment option and online bookings, my clients say it's simple and convenient. We love using it and I would not change it. I can keep track of all my soap notes and clients visits also sales and gift certificates. Massage book has it all figured out for us to concentrate on what we do best, massage. They take care of the rest.

Cons

I can't use my square with the software when people purchase on line. MB does have swiper and I do use it but now I have 2 CC fees because I love my square.

Review Source

AS

Amy S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Idea is there but a clunky software"

December 27, 2020

3.0

The support staff was always nice and tried to be creative problem solvers. It is just a McDonalds level software at the end of the day. It is inexpensive and good for what it is. It is a step for businesses that want an incredibly basic website with no real customizability and just be able to offer scheduling online.

Pros

Specially for Massage Therapists. Inexpensive. Tries to provide "everything" we "need from online scheduling to gift certificates.

Cons

It is not a thoughtfully designed system and they are not investing in making it much better. I had to do so many work arounds from kind of basic things just to get them to work how I wanted.

Reason for choosing MassageBook

I considered all massage/spa/health industry softwares on the market at the time in 2017.

Review Source

SF

Sarah F.  
LMBT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall Great Experience"

July 16, 2019

5.0

The business that I worked at for over a year used this software. I used it everyday for my clients.

Pros

I love the mobile accessibility, the ease of collecting payments, and that clients are able to book online. I love the they are always wanting customer feedback and making changes and updates to better this software. Last, I really enjoy that it encompasses all that I need to have clients schedule, check in, payments processed, rescheduled, and it also allows for further educational experiences and interactions with clients.

Cons

I wish the mobile app allowed one to view customer feedback and reviews.

Review Source

JC

Jesse C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Software review"

February 5, 2019

5.0

Nothing I have been with them since they were in the beta phase and can honestly say that almost everything that I have brought to customer service has been taken care of quickly and easily. They are constantly upgrading their system from recommendations from All of us

Pros

Easy to set up, easy to adjust areas inside of the program and Ease-of-use,

Cons

I have no cons on this list. I like everything about Massagebook and that’s what I tell my colleagues. I have tried all other platforms and this is where I was today

Review Source

VA

Vijay A.  
Business Head  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Good for Discovery"

September 15, 2019

4.0

Overall decent to use software for individual driven services.

Pros

It helps in creating and improving visibility online which helps in increasing business in the long term. Also the regular emails on how to use and increase visibility for our services.

Cons

It is good for smaller teams but lacks features (both no. of features and the depth of features) which are required by large organizations.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Salonist](https://www.capterra.com/p/239848/Salonist/)

Review Source

Response from 2Book

October 4, 2019

Thank you for taking the time to leave us a review, Vijay. As you indicate, Massagebook's primary focus has been providing the best solution for small to mid sized massage and bodywork businesses to simplify the day to day management of tasks and scheduling - as well as to increase income for practices using MassageBook. As we look ahead to 2020, look for us to grow our software to handle the needs of larger and more complicated businesses.

SH

Sibylla H.  
Business Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I totally rely on it"

September 12, 2018

5.0

My business relies on it "from head to toe". It has been a huge help for me. It helps me enormously to be organized in all aspects of my business.

Pros

The automated reviews requests that all customers get 2 days or so after their first appointment. I collected over 50 in 2 years, and a link to them shows under my google listing. Very very useful.

Cons

I find the intake form much too long. I never use it, ended up making my own. If it was shorter/simpler i would probably use yours.

Review Source

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