# Page 15 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of MassageBook

## Showing most helpful reviews

Showing 351-375 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Krystle S.  
Owner/Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great software for MT's"

March 24, 2020

5.0

Pros

Everything. It's easy to use. It can do everything that makes communication with my clients at it's highest level.

Cons

Nothing they are always updating with new things that make everything more efficient and fast along with meeting all my needs.

Review Source

Jovanhanna T.  
The Spiritual Love Healer  
Alternative Medicine  
Used the software for: Less than 6 months

### "Glad this was recommended to me"

December 5, 2018

5.0

I'm loving it so far and will be upgrading to the Marketing plan. I love that it includes a built in site, email platform and marketing. It's all that I need for my business.

Pros

I love the SOAP notes and the marketing features that are included. It's worth the price and will be helpful for me focusing on growing my business locally. Even though I'm not a massage therapist, I am still able to promote my healing sessions. Also there is an app added in so I can book on the go.

Cons

There wasn't an easy way to integrate the remote work that I do on the site.

Review Source

VR

Verified Reviewer  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great way to advertise "

December 11, 2020

5.0

I like having one app to run everything instead of 3-4 separate apps to do daily business.

Pros

Once you set everything up, it’s effortless. It works for you while you are working on clients.

Cons

Nothing yet. The setup and help from the customer service have been great.

Alternatives considered

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing MassageBook

I can link my square account to MassageBook for payment processing.

Review Source

KP

Kathy P.  
Owner/ Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Things"

April 1, 2020

5.0

So far, it is the best for the money. I use ABMP so I did get a great discount on the over price. The multiple features are great!

Pros

The ease of use is the best. I love that it includes the ability to sell gift cards, series of packages, memberships and more. This is really helping my business to grow

Cons

I would like to have more creative ability on the email marketing side, gift cards and website.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing MassageBook

Options and more importantly pricing due to this nation wide pandemic.

Review Source

LW

Lyn W.  
Owner  
  
Used the software for: 6-12 months

### "Night and Day between this company and the last I was with. Wish I woulda switched a long time ago!"

January 12, 2018

5.0

Pros

Love all the accounting ability for each type of sale, reports I can generate, graphs to see how things are going, marketing options, website optimization help, ease of set-up, and that I can potentially get referrals if I get slow (Usually happens in the winter). Also, I have had excellent customer assistance when I couldn't figure something out.

Cons

It is not so much this software, but how Stripe and MassageBook interface for gift certificate sales. It took me a while to figure out what went with what and then I had to open up each of my 32 sales on Stripe's site to see what the: Total Sale - Fees = Total Earned was (Need all this info for my accounting). On my other card processing site it is all in one place to download.

Review Source

MW

Maryellen W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Massage Book User"

January 16, 2020

5.0

All good!

Pros

The ease of booking and keeping things organized in sales. I love the auto pilot marketing

Cons

There are limitations. I wish there was more options for on line booking and availability for just online booking with out having my entire schedule out there. I wish there was a way to have a quick click for items I sell.

Reason for choosing MassageBook

Seemed to be the best at that price point

Review Source

KN

Kevin N.  
SRA  
Research  
Used the software for: 6-12 months

### "Decent Scheduling Software"

September 19, 2023

5.0

Pros

Easy interface as a user; cool to see the familiar site embedded into providers' websites.

Cons

Sometimes the embedded scheduler wouldn't show up on certain browsers.

Review Source

KB

Kierra B.  
Esthetician  
Individual & Family Services  
Used the software for: I used a free trial

### "MassageBook is great"

August 12, 2023

5.0

It’s a great way to build clientele.

Pros

I love how I can keep up with my clients through MassageBook, get payments and manage my appointments. My favorite feature is how the advertise for you.

Cons

I had a little trouble figuring out how to navigate through the site when I was creating my page.

Review Source

Response from 2Book

September 29, 2023

Thank you, Kierra! We look forward to celebrating your continued success. If we can ever be of service to you, please don't hesitate to reach out to support@massagebook.com and we'll be delighted to help. Have a wonderful week!

Michelle R.  
Owner and Lead Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great app and friendly, knowledgable support!"

January 11, 2019

5.0

Trying to consolidate to 1 platform (CRM, marketing, scheduling, etc.) so that it can streamline my administrative life.

Pros

It is very easy to use and set up. Support team is very helpful, friendly and knowledgeable! The chat now option works great, as does emailing in a question.

Cons

Still needs some features for therapists who work in multiple locations. Also need to add some additional functionality for business owners so that we don't have to use multiple apps/systems to get the job done.

Review Source

LD

Leah D.  
LMT/Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Spam Catcher"

September 12, 2019

5.0

Due to the type of inquiries I received as a free user - I would not utilize the software again. It makes me question where in internet land massage book is advertising.

Pros

The software is great - I only used as a free user to try it out. In the end, I did not want to use the product for interface preferences.

Cons

I was unable to delete my account and had difficulty getting a hold of a rep to delete the account. I never received any calls other than for sexual inquiries and a TON OF SPAM EMAIL AND CALLS

Review Source

Response from 2Book

September 13, 2019

Leah, Thank you for taking the time to write a review. We're glad to see you rated our software highly, but, of course, it's troubling to see that you weren't entirely happy. Our customer support team is reachable by phone, email and by real-time chat within the application. I'm not sure how you tried to reach the team, but we pride ourselves deeply in the quality and timely care we provide for our folks. Regarding the contacts you received through your MassageBook website. We take great pains to make sure we present a consistently and unquestionably professional face. What we found also matters greatly is how professional the appearance of each therapist's website is. If getting the wrong type of contacts is an issue, that would be a great opportunity to get our support team involved to help tweak a website. Lastly - we hide your email on your MassageBook website, so there's no opportunity for bots to scrape your email and use it for spam purposes.

JH

Josie H.  
owner/massage therapist  
  
Used the software for: 2+ years

### "It's like having an assistant or manager without the cost."

February 24, 2018

5.0

Pros

I like how comprehensive and versatile it is. Also the customer service is unbeatable. They are so patient and helpful and quick to respond.

Cons

I wish there was a practice screen area where you could see what clients see on their end instead of jumping in head first but like I said, they are totally there to help ya with the chat button or email over the weekend.

Review Source

ZG

Zaida G.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awsome"

January 4, 2021

5.0

exceptional

Pros

it is easy to use and affordable, I love it

Cons

I wish we can do payroll for the employees. the extra charges on the merchant for membership I think it is too much.

Review Source

EN

Emily N.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Product, Excellent customer service"

May 19, 2022

4.0

So far my experience has been really great with MassageBook. I really appreciate the level of customer service that I have received and the quality of the product is awesome!

Pros

I have only used this software for 2 weeks but so far I have appreciated all of the features - online scheduling, online client intake forms, and being able to do pretty much everything online.

Cons

Haven't used it long enough to find something I don't really like yet.

Review Source

SM

Sherri M.  
Co owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software "

April 13, 2020

5.0

Pros

It's very user friendly. It has the tools we need to continue to run our business. Customer support has been very helpful and professional. We have already told many people about Massagebook and how its helped us with daily usage.

Cons

Would like to see a confirm reminder for clients to respond to for their appointments as we have seen with other companies

Review Source

SM

Sarah M.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "MassageBook has been a solid platform for starting my business!"

January 30, 2018

5.0

I use it to run most parts of my private practice.

Pros

I like the way that MassageBook is constantly updating their interface. It is apparent that they want to stay at the front of the market and have features that specifically help my practice. Most other options are made for yoga studios or salons and feel like they are not all-inclusive. Their customer support is very prompt as well!

Cons

I wish there were the functionality to hold credit cards on file and don't like the way SOAP notes don't auto-save.

Review Source

MS

Megan S.  
Owner, LMT  
  
Used the software for: 1-2 years

### "Scheduling my clients couldn't be easier!"

May 2, 2018

5.0

Pros

I like that I'm able to log in from my computer or my phone or tablet and everything always works seamlessly. This is the easiest booking software I've used for my massage therapy business.

Cons

I dont have anything negative at all to say about massagebook. It's a very self-explanatory system.

Review Source

MP

MISTY P.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Very Unhappy With This Company"

October 9, 2018

1.0

I tried this online booking company several years back and decided not to use it. I thought I had discontinued my service with them until about a year later I started receiving phone calls from people saying I had not shown up for their massage and people showing up that were not on the scheduler I use. Come to find out Massage Book still had my information out there and allowing people to book appointments with me. I called and spoke with a customer rep. Things seemed to be resolved until recently 3 years later, I have received 2 phone calls from people saying they had appointments that I did't show up for, come to find out....They booked with Massage Book! I'm p1$$3D to say the least. I don't recommend trying them unless you plan on using them.

Pros

I like that you allow people to schedule on a scheduler that I haven't used in 3yrs even after I called and spoke to a customer service rep. over a year ago probably close to 2yrs now. It's great for business when you are not available, or even at your office, for an appointment you know nothing about!

Cons

I like that you allow people to schedule on a scheduler that I haven't used in 3yrs even after I called and spoke to a customer service rep. over a year ago probably close to 2yrs now. It's great for business when you are not available, or even at your office, for an appointment you know nothing about!

Review Source

Response from 2Book

January 8, 2020

MIsty, As you well know, your business profile and active settings are entirely up to you - we do not control this. On a positive note - it does sound like your MassageBook business listing was sending new clients your way!

OM

Olivia M.  
Owner  
  
Used the software for: 2+ years

### "Love this software"

April 23, 2018

5.0

Pros

It has everything i need to run my business online in one format. Calendar, soap notes, marketing, contacts intake forms. Invaluable tool

Cons

A bit of a learning curve in the begining figuring out how to set it up. I would like invoicing and a cancellation policy firm clients sign and hold cc for missed appointments

Review Source

MM

Michele M.  
LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Can only recommend "

February 2, 2019

5.0

It's a great tool to grow your business!

Pros

As a Massage Therapist this software is perfect for us since it is tailored to our needs. I have tried others but massagebook is perfect for me! They also have different plan options. The basic one is free but for a new Therapist starting out it's pretty good. I personally use the Master plan that has everything and more and is pretty reasonable.

Cons

The only con. that I have is that the website could be a little bit more customizable

Review Source

EGM

Ellen Grace M.  
Owner/LMT  
  
Used the software for: 2+ years

### "It gets the job done"

April 23, 2018

4.0

Pros

Easy to set up. The system pretty much walks you through it. Customer service sometimes feels lacking.

Cons

No option to add time to add ons. Intake forms that send themselves although disabled. Text reminders not always being received. Reporting is not user friendly. Gift certs needs more customization options.

Review Source

DM

Denae M.  
  
  
Used the software for:

### "Phenomenal Customer Service!"

May 24, 2016

5.0

I have nothing bad to say about Massagebook... I seriously RAVE to everyone how terrific this website has been for me and my small business. It's been hassle free, easy to understand and less work for me having the luxury of client's booking directly online. My clients use to text or call me, which is great but if I am in the middle of sessions, I wasn't able to get back to them right away or have my schedule directly in front of me if I was out running errands. This has been a fantastic feature! I also love the sales reports! Prepping for taxes this year was SO much easier as I can generate all the sales reports I needed by a click of a button! This saved me so much time this year! I love the email campaigns and sending out electronic marketing pieces that are easy to do and some I just easily made my own. The customer service is outstanding - truly!! Everyone is so helpful, courteous and I always know I will get a prompt response from someone on your staff. Kyle, Rae and Kristen have been such a pleasure and have gone beyond what I have asked for. It amazed me that Kyle looked further into my account when I didn't ask and he gave great suggestions for me to look at for improving my website. I did follow his suggestions and just remember thinking, how wonderful of him for doing more work than asked! Your customer service from all of you has been a 10!!! I feel like MassageBook is my best friend! lol!! There are so many features to love and adore!

Review Source

CK

Courtney K.  
Owner/LMT  
Medical Practice  
Used the software for: 1-2 years

### "So much better than mind body online!! I would definitely recommend it!"

May 5, 2017

5.0

I have saved so much time and money using this software and the soap notes are amazing!

Pros

It's easy to use and has more functionality than mind body, my clients can easily book online or call in to book. I love the messaging feature and can't wait to see the new updates!

Cons

You cannot add receptionists to your business only therapists there are updates I would like to see but overall very happy with the software. I would also like to be able to offer coupon codes to my marketing

Review Source

AP

Alyce P.  
Owner  
  
Used the software for: 2+ years

### "Awesome customer support"

July 11, 2018

5.0

Pros

There are so many options to help massage therapists manage their business. While I don't use most of what they offer due to a lack of motivation to 'learn how', the opportunities are there, if I want to.

Cons

I'm sure there is something, but honestly, I can't put my finger on anything specific, at the moment.

Review Source

ED

Erin D.  
Massage therapist  
  
Used the software for: 1-2 years

### "Great straightforward massage booking software with a few flaws, but at a great price."

April 23, 2018

4.0

Pros

\-It is easy for clients to use -great price points offered -easy to check out and book clients -easy to apply discounts

Cons

\-therapists cannot opt out of being booked for enhancements. If they do the main service, their name pops up for any add on service. -viewing multiple therapists in a day can be tricky, each person is not lined up, it's arranged by time first -it is too easy to accidentally move a booking to another time slot without meaning to

Review Source

SM

Sharon M.  
Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great software that streamlines my online business presence."

November 2, 2017

5.0

Online scheduling is the biggest benefit. I also love the client list/addresses all in one place, and the ability to sell gift certificates online.

Pros

The online scheduling is easy to use for my clients and for me. I love the options to allow gift certificates to be purchased and to prepay for the massage - or not. The ability to complete SOAP notes and daily bookkeeping are also very helpful.

Cons

I still have a lot to learn in order to use all the features. It's not a real problem, as there are tutorials listed and the support staff is very quick to help, but the list of tutorials is a bit overwhelming for a busy sole proprietor.

Review Source

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