# Page 16 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of MassageBook

## Showing most helpful reviews

Showing 376-400 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NN

Na’ima N.  
Neuromuscular Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I like it"

July 28, 2022

5.0

Overall, it is great. I’m not sure if I need this yet, but I don’t mind trying out for awhile.

Pros

I like that it walks me through my set up. I also like that customer service is quick to respond with concerns you have.

Cons

Well, I teach fitness so I would have liked to integrate registering for my programs with this system so clients can sign up for classes. Not available now, maybe in the future.

Review Source

HP

Heather P.  
Owner/Principal Muscular Therapist  
  
Used the software for: 2+ years

### "If life was perfect, I would not need Massagebook. "

June 15, 2018

5.0

Pros

Scheduling, email and text reminders. Daily sync to my google calendar and gift certificate sales I don't have to create.

Cons

Sometimes it is buggy, after updates. Not always a clear solution to a problem. The software support is extremely slow. The new updates take a long time to launch.

Review Source

LH

Lisa H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great software for Massage Therapists"

April 11, 2024

5.0

Very user friendly and great marketing tool.

Pros

All digital format for scheduling, intake forms and SOAP notes.

Cons

That is can’t integrate with my Apple phone calendar.

Review Source

AA

Amanda A.  
Owner  
Design  
Used the software for: Less than 6 months

### "reviewing massage book for the workplace"

March 18, 2023

5.0

good

Pros

easy to implement schedule and appts for business

Cons

a few issues with marketing and graphs for appts increase

Review Source

MH

Melissa H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Free version great for new business owners"

August 15, 2018

4.0

Client data base tracking is great. Offers all the criteria options I want to catalog and can upload into CV file to integrate with other software.

Pros

The price! Free is helpful when starting a new business. Great way to start your client data base and keep track of schedule.

Cons

Difficulty getting other therapist active. I had to take time to go into the system with them to click all the boxes etc. Wish they partnered with squareup for processing.

Review Source

Lucy D.  
Managing Owner  
  
Used the software for: Less than 6 months

### "This company, hands down, has the BEST customer service and support team. They make it simple!"

January 4, 2018

5.0

Pros

Ease of booking appointments, great website design, allows for clients to book online, it prompts for reviews, and even let's me send out specials, eliminating my need for 3rd party email marketing software.

Cons

I believe some aspects are still in development, so I have to get a little creative to book couples massages.

Review Source

JG

Jonny G.  
owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "The customer service team at MassageBook is amazing. They respond quickly and throughly."

June 3, 2018

5.0

Organization of daily routine and compliance with standards of practice.

Pros

The progress note section allows note taking and making basic notes on illustrations - lines & circles with font color options.

Cons

They are more user error issues, but I often forget, after writing notes - while still seeing a client - to remember to come back to the note and save it - before the system times me out and I loose my notes.

Review Source

JR

Jami R.  
Massage therapist  
Hospitality  
Used the software for: Less than 6 months

### "Massagebook "

September 6, 2018

3.0

Pros

The online scheduling, paperless intake form and soap notes.

Cons

Clients have to go through email to fill out intake forms. I find this nice for those that prebook and are computer friendly. But this is a hassle for walk-ins, last minute bookings, and the person who isn't tech savvy or uses email. There should be a feature in the app that allows a client to complete the intake form when they arrive for their appointment. They shouldn't have to log into their email to fill out their paperwork. Right now I am on the free 30 day trial, to see how I like it. The only reason I would pay for it is if they changed this feature, otherwise I will most likely look into another software or use the free feature for online booking and soap notes. I would hate to have half of my clients intake online and the other half, the old school paper way. I need to have it one way or the other.

Review Source

VR

VIVIANA R.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "AFFORDABLE, EASY TO USE AND KEEP ORGANIZED"

April 1, 2021

5.0

I STARTED AS \[SENSITIVE CONTENT HIDDEN\] to make a trial and se how it works. After get my licensed I decided to start my business with Massage Book and I can access from my cellphone, book appointments and see availability. It is easy to fill the SOAP note, edit, upload documents, etc.

Pros

EASY TO USE AND TO CONFIGURATE YOUR BUSINESS. I LOVE HOW TO DO MY SOAP NOTES AND UPLOAD DOCUMENT TO THE CLIENT RECORD

Cons

I DONT HAVE ANY COMPARISSON REFERENCE TO SAY WHAT I LIK LEAST ABOUT MASSAGE BOOK.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

As I am starting my business, I choose MassageBook for the price.

Review Source

TE

Teri E.  
Owner/ LMT  
Alternative Medicine  
Used the software for: 6-12 months

### "I love this software so much in my private practice, the DC I work with also subscribes now. "

February 28, 2018

4.0

Not having to have paper files. I also love having the email and text reminders sent to my clients, this frees up a ton of time for me. Coworkers at the DC office have complained of it not saving their notes. I'm not sure why this happens at his office and not at my private office.

Pros

The fact that it's paperless, and so easy to use. I have had no complaints to date about this software.

Review Source

AS

Amy S.  
Director, Health Services  
Education Management  
Used the software for: 2+ years

### "Excellent customer support"

February 26, 2024

5.0

Pros

It is user-friendly, inexpensive, and secure.

Cons

I can't think of one thing that I don't like.

Review Source

LN

Laura N.  
RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Why I like MassageBook"

December 5, 2019

5.0

Easy to use, easy for clients to book appointments and see availability, keeps good records.

Pros

Easy to use, great customer service, good updates when applicable, less expensive than a receptionist, good record keeping capabilities.

Cons

Some of the features don't apply to my sole-propriotorship.

Reason for choosing MassageBook

Recommended by trusted people in the business.

Review Source

LS

Laurel S.  
LMT- Business Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Value after much research"

February 22, 2019

5.0

I have/pay for the highest level offered and i love that the chat gives me access to competent people that don't give me the run around. They know the answers or find them quickly.

Pros

The flexibility of multi employees and multi rooms without worrying about double booking.

Cons

I really haven't found anything that doesn't work for me with this system.

Review Source

JG

Joanna G.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good but could be much better"

July 10, 2018

3.0

An app. Thats about it

Pros

As massage book is strictly for massage therapists they have that going for them. And they have an app.

Cons

Eeh. Yeh it is customizable but barely. There's no real way to do add-on services. Their email features can be tweaked to a point but not to the point of matching your own brand. The calendar view of the app is a nightmare

Review Source

DM

Dina M.  
Teacher  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "MassageBook Makes Life Easier"

November 8, 2018

5.0

Since I am just starting my own business, MassageBook has taken a lot of frustration away. The program is all inclusive. Not only is the website extremely easy to set up, I love the online booking, the automated emails, the promotional templates, and so many more features that have allowed me to spend more time focusing on other areas of starting a new business.

Pros

The thing I like most about MassageBook is that it is very user friendly. It is extremely easy to understand and use.

Cons

The only problem I have had is the FaceBook connect feature. With being said, MassageBook is aware of the problem and is currently seeking to resolve the issue. FaceBook upgraded their product so in turn MassageBook is updating their software.

Review Source

tommy D.  
Software Developer  
  
Used the software for: 6-12 months

### "Great app. Very easy to use "

March 7, 2018

5.0

Pros

With the function for me to locate records and chart notes quickly within my own organization, I find it very helpful.

Cons

This product is too expensive and lately, there have been some issues with the system crashing, I hope they work on this on there next upgrade

Review Source

CR

Cassidy R.  
owner/massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellence in customer service"

June 18, 2020

5.0

I love their customer service. 15/10 is my happiness level with them. They called me to see how I liked their software, they asked me what they could do to help run my business, they asked me how things were going during the COVID epidemic, they called me when I wasn't understanding something via the chat service. I can't say enough for their customer service. Striving for excellence is definitely a top priority for them and they do just that!

Pros

The integration of intake forms, SOAP notes, schedule, and check out in one place makes the administrative side of my job so much easier.

Cons

It is easy to accidentally get on the wrong day when booking an appointment. Could just as easily be operator error as I'm not the most techy person.

Review Source

DM

Denise M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Bundle of Help"

April 19, 2019

5.0

My business would not be organized without MassageBook. I have my client database, SOAP Notes, and any promotions I run all in one space.

Pros

I have all of my business needs met in one site.

Cons

It can get complicated because of all the options you have to support your business. The tech team is amazing! Just click the chat button for any questions you have.

Review Source

CM

Cari M.  
Owner  
  
Used the software for:

### "Best value for free and paid."

March 16, 2016

5.0

I started with the free version of MassageBook when I first opened my practice. It was important to me to have clients be able to create and edit their appointments themselves because I'm not able to answer my phone while I'm in session. The initial setup what somewhat confusing but there are videos that walk you through everything so that was nice. It was somewhat time consuming to do because I had to set up both the business and my personal even though the information was a little redundant since I am the business and the therapist. After that set up it's been really easy to use. There are definitely features I wish it had (coupon codes, shareable packages, an iphone/android app since it's WAY too big for my iPhone 5C to run most of the time, more editable intake forms, etc) but all in all I loved it so much that I went from using the free version to the clinical and it is worth every penny of the $25/mo. I've had three issues since using that I've had to contact customer support for and each time they resolve my problem quickly and better than I expected. Updates and improvements are happening all the time. You can really tell that it's run by a small team that really understands what a business owner needs from scheduling software. Thank you MassageBook Team, you are great <3

Review Source

NP

Nathan P.  
  
  
Used the software for:

### "Read the fine print"

November 10, 2016

2.0

My emails came in code. It took me many hours to switch over. Then I realized if I told my friend to schedule withe online for the first time. They would take 15%. After a month of 6 new clients, all from me,that cost me $90 extra. Slick trick, changed back to my old one immediatly

Review Source

Response from 2Book

October 26, 2017

Nathan, I'm sorry to hear your experience with MassageBook wasn't what you expected. It's really a shame, because a quick call, email or live chat with us could have saved you this trouble. I think it's important for everyone to understand exactly what happens when a NEW client finds your practice through the MassageBook directory: 1) You always have the option to not accept new clients from MassageBook (while still accepting new clients from other sources) OR to even be listed on the MassageBook directory. 2) ONLY when the MassageBook directory sends you a NEW client is there a one-time 15% fee for the service amount. 3) The way we determine whether it's a new client is to check your client database in MassageBook for a match. If we see a match, we know it's not a new client - and no fee applies. (It's easy to upload or add your existing clients to MassageBook) 4) You can easily dispute any new client fee from within the software if there's ever any question.

TL

Tina L.  
License Massage Therapy  
Alternative Medicine  
Used the software for: Less than 6 months

### "WOW"

January 7, 2020

5.0

Massagebook has freed up so much of my time. It has saved me from paper filing. Everything is right there. I love it.

Pros

I have used other programs for my business and this one tops them all. I will never use another.

Cons

I'm not going to put any negatives here. Because I'm still learn this program. So far it is aces.

Reason for choosing MassageBook

The ease of the program plus it comes with its own app.

Review Source

Response from 2Book

January 8, 2020

Tina, Many thanks for taking the time to share your experience! It's always great to hear that our hard work to simplify the day to day of running a massage or bodywork practice - and helping drive new clients your way is appreciated! Have a great 2020!

AD

Angela D.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best software for the price"

January 16, 2019

5.0

Less time on back office=more time on clients. I have grown with having online booking. before, i would lose the customer because someone would call to schedule while i was in session with someone else. no message left and no appointment made. Less paper as i now have electronic soap notes that are very easy

Pros

It covers all my needs. Scheduling, gift certificates, soap notes, etc. Clients are happy because the online booking is super user friendly

Cons

needs some improvements...I will wait it out and see what happens

Review Source

SG

Sherrice G.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Exceptional Qualty"

September 4, 2020

5.0

I have no problems after learning how to use. The best part for me is the option to send out my intake form. It's just very user friendly for my industry. We can do email marketing memberships it's amazing.

Pros

Keeps me legal I love this part for me.

Cons

Nothing I love it I have no complaints at all.

Review Source

sS

smita S.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "User friendly tool"

May 28, 2020

5.0

Overall, I am enjoying the software and looking forward to integrate it with my website. Customer service is great and have been helped several times despite me calling them more than twice a day.

Pros

It is one of the tool I had in mind for my job but could not do so as I am not tech savy. My profession needs lot of study and research, and did not have time to maintain what I need. This tool has helped me. Though this tool is designed for massage therapist I am able to use this form my business too.

Cons

Can improve. Personally feel that the basic plans must include intake forms which is an important aspect of any business.

Review Source

TL

Talya L.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Super easy way to get on my favorite masseuse's table"

April 13, 2021

5.0

MassageBook has made it super easy for me to book massages with my favorite practitioners

Pros

It's very easy to use and straightforward. I can quickly book an appointment with my regular masseuse, even right from my phone.

Cons

Sometimes I forget my password! But mostly it's super easy to use. No complaints or questions about it at all.

Review Source

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