# Page 17 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 17 - Reviews of MassageBook

## Showing most helpful reviews

Showing 401-425 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

David K.  
Owner and massage therapis  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing!"

September 24, 2018

5.0

I love it! I have been in business for a bout a year and have only needed to use massagebook! It's even better since they finally got together with square.

Pros

Its really easy to use and it's awesome for clients to leave reviews and book their own appointments!

Cons

I dont really have anything bad to say so far.

Review Source

AB

Amy B.  
Owner  
  
Used the software for: 6-12 months

### "Massagebook is easy to use and understand. My clients love how simple it is to book appointments too"

April 23, 2018

5.0

Pros

It was easy to set up and use right away. I love I can use it across platforms whether on my phone using the app, or my tablet or laptop. My clients love being able to book online too. The marketing and sales reporting are great to keep tabs on how my business is doing.

Cons

I wish the integration with Square would happen sooner. Right now I do not check clients out using Massagebook.

Review Source

AK

Autum K.  
Owner, Massage Therapist  
Alternative Medicine  
Used the software for: Less than 6 months

### "So easy!"

August 28, 2018

5.0

Pros

Massagebook's business website is so clean, professional, and easy to build! When I tried to build my AMBP website, I just stared at the computer trying to figure out what the words meant. With massage book, all I had to do was cut and paste pictures, fill in a few blanks, and Voilá! I have a beautiful, easy to navigate, extremely professional website. The scheduling is also fantastic. I can keep track of my schedule, my clients, and my budget all on one site. No more paper! My clients love the automated reminders.

Cons

I would like to add an faq tab and a tab full of links to resources and my blog. The beauty of massgaebook is that they are always improving by taking community suggestions.

Review Source

KS

Kimberly S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Helpful Live chat feature"

October 29, 2018

5.0

Over all I love MassageBook.

Pros

It’s tailored to the needs of growing massage practices, like mine!

Cons

Some features are not fully integrated, but as problems arise the company is very responsive.

Review Source

SJO

Sarah Jane O.  
LMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Licenced Massage Therapist in Nashville"

June 5, 2018

5.0

I have already recommended this software to a fellow LMT friend

Pros

Massage book is a one-stop-shop! The software is simple, sleek, and functional to use. I was able to integrate my web address with the software. I can use and access the functions on my laptop, or my phone when I'm out and about. The customer service reps are very helpful, when I came across any questions I had, they were answered quickly and were friendly.

Cons

There are some features that I would like to see changed or better implemented, such as, when posting a photo, there is a tool that I must highlight a portion of the photo, and it ends up cropping about 1/2 to a third of the photo off. Other than that, it's

Review Source

jP

jennifer P.  
Office Manager  
  
Used the software for: 6-12 months

### "Some therapists love it; others don't"

February 15, 2018

4.0

Pros

The software notifies our patients of their appointment times, therapist name, as well as any cancellations that may have occurred.

Cons

The program often freezes and when the therapists go to save their SOAP notes, the circle will sometimes spin and not save SOAP notes. Other times it saves multiple copies of the same note.

Review Source

CW

Chandra W.  
Massage Therapist  
Alternative Medicine  
Used the software for: 6-12 months

### "This is just what my small business needs."

June 14, 2018

5.0

\*Clients can book and pay online \*Soap note and consent waver easy and simple. \*gift cards \*Marketing \*send client appointment reminders \*track sales

Pros

All my needs to help keep business running seamlessly in one app.

Cons

I have no dislikes thus far.

Review Source

JE

Judy E.  
owner  
  
Used the software for:

### "Excellent. Efficient. Reliable. Affordable. Well thought out. WAY better than Mind/Body app!"

December 24, 2017

5.0

Pros

flexibility of scheduling appts regardless of availability that is set. Stability of the platform. Cafeteria of features and levels to buy at

Cons

The new phone app is a bit unwieldy. Checking out on card reader in phone app seems clumsy. I can't think of any other cons. I worked in healthcare when going live on the electronic medical record was a big deal. This app is equal in quality (for this user base) to the hospital system apps I've used.

Review Source

AR

Angela R.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very Happy Customer"

February 14, 2020

5.0

Pros

The ease of booking and collecting clients email.

Cons

Not being able to take partial payments or deposits.

Review Source

EF

Elise F.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Almost perfect"

October 11, 2019

4.0

I’ve used MassageBook for about a year and overall, I like it. I think there is room for improvements given that it was created by massage therapists.

Pros

I like all the functions and features it has. It’s pretty user friendly. I like that you can do soap notes as well as an intake form.

Cons

There’s only the options to prepay or not for appointments. I want it to hold a credit card without charging it automatically. I also wish there was more customization allowed in the intake form.

Review Source

SW

Sharon W.  
Licensed Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "More than expected,"

September 3, 2019

5.0

Pros

The way it helps me stay in touch with my clients.

Cons

I wish it included an accounting module with it.

Review Source

PCR

P. Clive R.  
Owner and sole practitioner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Dramatic Change for the Better!"

October 21, 2018

5.0

It has dramatically changed my business. Working with more people now.

Pros

My clients love it, and it has all the attributes needed to build a thriving practice. Phenomenal customer service and educational articles. Sodtware continues to improve.

Cons

I’ll have to get back with you on this one

Review Source

kF

kimberly F.  
owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great products and bonus they now have a linked up with square!"

June 22, 2018

3.0

alot of thing refer 1 page

Pros

They are able to be integrated into my website very helpful, Gift card and reminder are also wonderful.

Cons

That you can't made a scan code that can be used by multiply people. Wish they had a gift card for thank you!

Review Source

KG

Karen G.  
Massage Therapist  
  
Used the software for: Less than 6 months

### "Massage book is super easy to use. (I am computer illerate and I can easily find my way around."

March 21, 2018

5.0

Pros

It is easy for my clients to book. I was worried that it would be too difficult for my older clients to use but it is been perfect so far. I also love the soap notes section because it allows you to take very detailed notes and even drawings on the diagram of the body. I love the accounting festire as well and that the site allows me to export my information off the site and into excel.

Cons

I didn't notice a phone call support line which would have been nice when I needed to ask a question, however the team promptly replied to my email with a detailed response which met my needs:)

Review Source

AB

Angela B.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great product for ABMP members /massage therapist"

February 1, 2019

4.0

Highly recommended... if you have the need to automate. Be prepared for setup time up front, well worth investment of time and $ as long as your clients use automation, text or email, etc.

Pros

In comparison to other software programs, this has more features than some, therefore a good value for price. Like "Free trail" to cover learning curve and setting up program. Website, Intake and Soap Notes are awesome. Online instructions helpful and CHAT customer service is very good during hours when they are online. Love the reports!!

Cons

Do not like to pay for 2nd location, even tho it is 50% off...

Review Source

JD

Jolene D.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great Service"

October 29, 2020

5.0

Pros

Ease of use and getting my name out there.

Cons

Nothing at this time. I am giving it time.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing MassageBook

I am an ABMP member and it is advertised on that website.

Review Source

bO

brian O.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great dupport"

August 12, 2019

5.0

They are great for therapists!

Pros

Chat online was very fast n helped alot

Cons

Nothing all is good, there were no issues

Alternatives considered

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing MassageBook

No membership option

Review Source

CC

Caryn C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Well known and trusted"

September 29, 2020

4.0

Overall it's a good and reliable service. Not the most friendly towards navigation but well done otherwise.

Pros

I like that it is a familiar name in the field and therefore clients tend to trust the name a bit more.

Cons

I found clients had some trouble navigating the screens. It was easy if it brought you right to a service or provider but searching around and navigating became a bit troubling.

Review Source

MN

Mindy N.  
LMT & business owner  
  
Used the software for: Less than 6 months

### "MassageBook is very easy to use, but if I ever have a question, they are prompt & efficient in respo"

April 5, 2018

5.0

Great tool for overall practice management!!!!!

Pros

It adds a professional touch to my practice that I have been unable to add on my own and the reports easily allow me to track my progress. The developers clearly understand the massage business inside and out.

Cons

The software and the mobile app are not identical but I haven't found that to be a major drawback. I have had a bit of trouble trying to create campaigns using their templates.

Review Source

Response from 2Book

April 6, 2018

Thanks Mindy! We always appreciate the feedback and are constantly using it to improve MassageBook even more.

ED

Eduardo D.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "On point "

May 29, 2019

5.0

Pros

This program is designed for simple user integration. Versatile and simple to use in a medically cultured environment. It provides digital intake forms for my clients.

Cons

The only con that I can think of right now is that it took me so long to find this program so that I may implement it into my work life

Review Source

BB

Beth B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "New User"

October 14, 2020

5.0

It has been a very good experience thus far. I have been able to use the help feature to articles for questions i may have had. And the chat option with customer service has also been great. The person i worked with was very knowledgeable and was able to give me feedback immediately to help correct my issue.

Pros

I liked that everything is in one place. I can set up website for appointment, electronic intake and soap notes, as well as marketing. I also really like the analytics included, this will be very helpful when budgeting or how to plan to scale business. What's working as far as services and what's not working.

Cons

It took a little trial and error to set up. But I would assume that would be with any product.

Review Source

KG

Keri G.  
Owner/Massage therapist  
  
Used the software for: Less than 6 months

### "Love this software!"

December 6, 2017

5.0

Soap notes, client intake forms, automatic emails, payment options, and fantastic customer service.

Pros

Customer service is Fantastic!!!!! Love that you can do soap notes. Everything in one software system.

Cons

There are a few kinks that I hope will be fixed in the near future. Like selling gift certificates from mobile, being able to put expiration dates on online gift certificates, and being able to check out multiple people at one time instead of individually if one person is paying for multiple people.

Review Source

MK

Michele K.  
Oneer  
  
Used the software for: Less than 6 months

### "Great product for self employed"

March 1, 2018

5.0

Pros

This is a wonderful product for allowing clients access to my schedule. I am still setting up some of the features , however I like everything is saved on the server and freeing up the file cabinet. It makes it easier for workers comp compliance as well

Cons

I wasn't able to upload my client list from my iPhone or iPad so my 12-year-old is manually inserting there names for me. I'm not computer savvy so when tech support called they were wonderful but I just didn't get it.

Review Source

JE

Judy E.  
owner  
  
Used the software for:

### "EASY-PEEZY TO SET UP, TO USE AND UPDATE, AND VERY RESPONSIVE CUSTOMER SERVICE!"

March 17, 2016

5.0

Massagebook is user-friendly, easy to set up, easy to make entries to and to update. My clients like the confirmation and reminder e-mails and the text reminder a couple of hours before their appointments. It has the features I was interested in: multiple sites, SOAP notes, a short note area attached to the current appt. for a quick check of body areas to target or special accommodations, etc. I like that I can block out space before and after apps. MassageBook also provides easy to read reports. Majsagebook makes it easy to track revenue streams through reporting. Their customer service is superb, and I know customer service having worked in both the tech and health care industries before opening my own massage space. I very highly recommend MassageBook.

Review Source

VG

Virginia G.  
LMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I've been using for only a month, but I've enjoyed the format of the website and it's features. "

December 11, 2017

5.0

Booking, merchant services and gift certificates. Back office.

Pros

I love the online booking, merchant services and online gift certificates. I like the ability to block my days and times for flexibility.

Cons

There are some limitations to promotional services and booking options, but they are always working to create more features for promotions and versatility of the program.

Review Source

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