# Page 2 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

---

MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of MassageBook

## Showing most helpful reviews

Showing 26-50 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jessica L.  
CMT  
Consumer Goods  
Used the software for: 2+ years

### "Never switching"

November 1, 2025

5.0

My overall experience has been really great! Massagebook is great for businesses big or small. Everything is easy to understand and navigate. I lucked out having the same customer service rep 2x, \[sensitive content hidden\]. Which made things that much easier and she was absolutely wonderful!

Pros

I love how easy it is to navigate the system, everything included in one price, customer support has been fantastic through my transition, and card/payment processing and payments is easy to understand and connect.

Cons

The thing I like least about MassageBook is the lack of importing capabilities. Especially past/future appts and reviews when I was coming from another MassageBook page.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

Massagebook is all included, lay out is very easy to understand and work through setting up.

Review Source

HM

Heidi M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "The BEST customer support!"

September 20, 2025

5.0

I love that not only do I get great customer support, but they are very receptive to feedback. I am excited to see this platform continue to evolve and support my business.

Pros

customer support, features that support my growing business, value & security I am continually finding more features that I love and am learning to utilize.

Cons

I'd love more report features and the ability to edit active promotions and website look. There is also a glitch with adding discounts on the app that drives me crazy and forces me to use the web browser, I hope that gets fixed soon!

Switched from

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

I found Massagebook and it felt like a better fit.

Review Source

NT

Natalie T.  
Owner and LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "We Run Three Businesses on MassageBook — It’s That Good!"

October 24, 2025

5.0

I can’t imagine running our business with any other program. In 2020, we opened our studio with just 3 clients, and we purchased MassageBook after seeing an ad as our doors opened. We had no idea that by 2025 our business would expand to a second location and mobile massage for musical artist.

Pros

We love everything from scheduling clients, text reminders, soap notes, individualized financial goal tracker for our contractors/business, and easy to navigate website for all!

Cons

MB goes above to meet all our needs as a business and adding new options that make running a business easier.

Review Source

JM

Joan M.  
Owner Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dedication and Real Teamwork"

February 19, 2026

5.0

Everyone is equally skilled in navigating the software and knowledgeable about business. Security features are excellent.

Pros

MassageBook has always been easy available when I needed help. Everyone is so consistently kind and efficient. They are aware of all we might need and work hard to make using their software easy.

Cons

I have no complaints. They are always making upgrades. Anything that can’t be done, or could be made easier to do - they are a step ahead- already working on a solution

Alternatives considered

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

Reason for choosing MassageBook

Easier to use/navigate/ up to date look In 30 day free trial their Customer Service was Superior.

Review Source

VR

Verified Reviewer  
LMT ESTI Admin  
Consumer Services  
Used the software for: 1-2 years

### "The Best App in My Business Arsenal"

September 5, 2025

5.0

Love love love cant wait to watch it continue to expand and grow. While things can always improve, this app keeps surprising me in how they stay just ahead of the game. And inget a great learning experience

Pros

I do not know where to begin! I am a 15 year LMT and lets face it, I'm great with my hands, not so much creating advertisements or honestly maintaining contact. MassageBook helps with all of it! My clients appreciate the different ways to book, contact me, and many love the emails i send out quarterly just say hey these are the products we are trying. I love being able to accept credit card payments from my phone amd all my clients love the security and ease of having ways to pay. I am only managing myself and I love the price for only me! I love being able to creat my own intake forms for the different modalities and services i offer and it is super wasy, even for someone not tech savy \*raising my hand Also yhe customer service from this app, be it for me or my clients, is amazing. Might take 10 min to fix an issue. Never had to be on chat with Massage Book support any longer than 10 to 15 min!

Cons

As a duel LMT and ESTI, o dont have a great way to SOAP my facials. I would love to be able to make/create my own SOAP notes! The CC processing takes 5 to 6 days from the time of payment to get to my checking account so it is one more thing to track.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing MassageBook

Price to start, now you couldnt pay me to go to another product

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Better overall fit for my business and me personally.

Review Source

PORTIA B.  
Owner LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massagebook a definite Yes!"

August 8, 2025

5.0

I have been with Massagebook for 5 years, i took a break for a while, (3 years) Tried Booker/ Mindbody, they are ridiculously expensive and software is down half the time. To my surprise coming back to Massagebook all my previous client list and soap notes everything was just how i left it 3 yrs prior. Massagebook staff is very user friendly most helpful with any task. Mainly it's so easy to use you don't need a whole lot of help with navigating the software. I would definitely recommend Massagebook!

Pros

They have outstanding customer support, if it's not resolved via chat, it's quickly and friendly resolved via live call. Best part, I haven't really had many issues with Massagebook. My clients love being able to book and pay for their appointments online, saves me time too!

Cons

It would have to be payment system. It has got better but still a lot more than expected the tap to pay features don't work and i have to run the card manually which cost me more money. It is very easy to use for me and my therapists.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing MassageBook

I was impressed with the advancements they had made in the software. And the price was right. Plus it was as though i never left... Welcomed back!

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

Cost effective and ease of use. Plus they offer AMTA discounts on the monthly plans!!

Review Source

RC

Rebecca C.  
Licensed Medical Massage Therapist  
Medical Practice  
Used the software for: 2+ years

### "Best App for Massage Therapists!"

October 17, 2025

5.0

I have been with them through the original owners and it has only grown for the better. Customer service and the people who assist are patient, knowledgeable and always willing to help!

Pros

This application has grown and continues to improve and upgrade. It is refreshing to always get a friendly and helpful customer service rep.

Cons

I wish it had a few more bells and whistles but honestly, for the cost it is well worth it! The time difference sometimes gets me also!

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Certain desired features were available from Massage Book.

Review Source

DK

David K.  
administrator  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "A great Scheduling System Designed Specifically for Massage Therapy "

November 21, 2025

5.0

Very good. For a few questions I have had, I have been able to get answers for some from the AI help section (remarkably good in a field of horrible AI help systems out there). For two others, I was able to quickly get in touch with a support staff person, and get my issues resolved right away. The support agents were very friendly, patient, knowledgeable, and effective.

Pros

The interface is clean and well-organized, very simple and intuitive. We were able to integrate quickly into our website and use within the same day. We have already some clients book on their own, and pre-pay even.

Cons

I would like to have an option to select a default view (among Rooms view, Staff view, Day, Week, Month) and would like to be able to enter notes in free sections. I have not double-checked on whether the latter is possible.

Alternatives considered

[Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)

Reason for choosing MassageBook

I contacted Square support and it was not good at all

Switched from

[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

The other was free, but this will save a lot of time and frustration and allow for clients to book themselves if they like.

Review Source

PB

Pam B.  
Owner - Medical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Low vision friendly"

April 18, 2025

5.0

Support people on phone and in email are very nice and diligent. I am not a fan of the Bot or Ai help, but I understand you’re trying to help people help themselves.

Pros

The app version is very low vision friendly. And I know there were many low vision and blind MT’s out there. Supposedly the app is supposed to be screen reader friendly for totally blind users?

Cons

Migrating from form platform to another is tedious. The widget for my website could have been easier process. My hubby knows coding and was able to fix code for it to work.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing MassageBook

Mostly becasue yours seemed the easiest to use day to day. And the app was very simple and the HUGEST thing is it uses dynamic font sizing …so i can enlarge type in my ipad or iPhone app to size i can see to use.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Their website took too long to load. Would freeze up. Their pages were too WORDY too complex to collate steps. Had to repeatedly LOGIN, wouldnt remember me. And NOT LOW VISION FRIENDLY. Everything SO SMALL and DIFFICULT to read.

Review Source

MM

Michelle M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I’ve enjoyed using MassageBook"

June 26, 2025

5.0

Very positive experience overall. The customer service is very helpful and once you get used to the program, it’s simple to use. I especially love the app I was able to download to my phone. I have everything at my fingertips.

Pros

It offers everything I need in one place. I love how the clients can book online with ease and it saves their account information. I also like the SOAP note attached to each session.

Cons

Some of the online rules as far as gift certificate redemption. When redeeming a gift certificate purchased on the MassgeBook website, the client must schedule an appointment with you through the MassageBook website as well, vs your business website. In all fairness this rule is written in their policy but my client misunderstood so the service was rendered before I realized he would not be able to apply the gift certificate he received as a gift from his grandmother. He booked his appointment the way he always does, via my business website, but he was supposed to book directly through MassageBook since my business uses Square, and in order to redeem the gift card purchased on MassageBook, I must have MassageBook pay instead of Square.

Alternatives considered

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing MassageBook

I receive a discount through my insurance

Review Source

RE

Rose E.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "I love using MassageBook as my business scheduler"

June 13, 2025

5.0

My overall experience with MassageBook has been on the positive side. I have always reached a real person when I have had questions. This is a hugh plus.

Pros

Massage book has come a long way during the time I have used it. I really like the convenience of allowing my clients to book on-line. The improvement in the intake form frees up more time for me to interact with new clients

Cons

Earlier this week I thought of one small improvement I would love to have in MassageBook, but posed with this question, it slips my mind.

Review Source

SC

Sandy C.  
Owner Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Customer Service, Easy to use App"

April 1, 2025

5.0

I’ve been with massagebook for over 10 years and I find them to be stellar in customer service and ease of use.

Pros

Both therapists and clients find it easy to use, the cost.

Cons

There are glitches and the reports are inaccurate.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

I preferred the format and features of massagebook

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

This was in 2014, Mindbody was constantly changing prices and hounding us to upgrade with multiple phone calls a week.

Review Source

AB

Anna B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy Customer with Massagebook since 2018!"

March 1, 2025

5.0

I have used MassageBook since day 1 that I opened my business. Like any other software, there is a learning curve. They have videos or articles that help you along the way. I find these to be VERY helpful. If I can't figure it out, I know they are a phone call away! I don't see myself moving away from them unless I grow too big for them to handle my business. :)

Pros

I love that I can either use a chatbox or speak with a live success team member to help answer my questions. I love I can also leave a voicemail and have a person call me back. Their plans are priced competitively. They offer a variety of plans depending on your needs. Their Amplify plan is their top plan and it is pretty robust. I also appreciate that I can create my own documents. I also appreciate that they are continuously making upgrades and listen to their customers!

Cons

Can only have one email and one text reminder at this time. One big drawback is that we can not duplicate forms at this time. Again, I know this is a big request from many of us. I hope they are able to add this feature soon. It is a pain in the butt not being able to have multiple forms (some archived/saved for future use) and have to change an intake form to fit the season (i.e. I use one during cold/flu season and another one the rest of the year).

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

Price for the features they offered. I liked that they had a free plan to use to get a feel for it.

Review Source

JM

Janie M.  
Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Great product, but costs a lot"

June 9, 2025

4.0

I have been using massagebook for at least 10 years and love its ease of use from booking clients, getting support and the tax time quick and easy reports. When I first started using it I was amazed at how great it was for such a reasonable price. In the last few year the price has gotten out of hand. It is now very expensive for me as a sole practitioner.

Pros

Ease of use, lots of useful features like online booking, soap notes, client confirmations and reports.

Cons

the price. It has jumped up in price significantly since I started using it. That is the only con I can think of, but it's a big one.

Review Source

LL

Liza L.  
Licensed massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly, great customer service"

April 25, 2025

5.0

My overall experience with MassageBook has been wonderful! soap notes are easy to create and the constant updates have been very useful.

Pros

Customer service, I always speak to a human voice. If I leave a voicemail, I always get an email or phone call within 8 hours.

Cons

I can’t think of anything I dislike about massagebook

Alternatives considered

[Squarespace](https://www.capterra.com/p/143461/Squarespace/)

Reason for choosing MassageBook

MassageBook has soap notes, squarespace did not

Review Source

CC

Charlotte C.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Someone help me please "

June 14, 2025

1.0

This has been horrible. I can not get my problem fixed. Emails and phone calls not returned. I have pre paid for one month with a new profile I created by accident. My actual Account is asking for payment. I can’t even enter the payment. It won’t let me. Please fix this or I will move for good and not come back.

Pros

The ease of using the platform for my business. This is why I came back from using another platform.

Cons

I can not get support for an issue that should have been fixed two weeks ago. I have emailed support. \[sensitive content hidden\] replies and the replies do not fix my needs.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing MassageBook

Easy to use and your support was great. Now I can’t use it and can’t get support.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Software is old school and confusing to maneuver

Review Source

CK

Celeste K.  
Owner and LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy business owner with Massagebook"

July 8, 2025

5.0

I've been with Massagebook since they started. It was so much easier for my clients to book from the other software i was using.

Pros

Customers find it easy to use. They are very knowledgeable when you have issues so you can do your job. Love that they have Soap notes in the app as well as on the web.

Cons

I would like to have the confirmation of appointments more obvious to the client before they log off.

Review Source

BH

Beth H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Exceptional scheduling system"

March 29, 2025

5.0

I have used Massagebook for at least 8 years now and continue to have good service from them. They strive to continually listen to client feedback and improve their device applications and processes. It is easy to use and navigate.

Pros

there are different level of plans to choose from and even their most robust level is very cost effective at $50/month

Cons

Their intake forms and note taking. I am old school too though and prefer to have in house client folders on file.

Switched from

[Manual.to](https://www.capterra.com/p/10028113/Manual-to/)

multiple therapists added to the team so needed to have ease of use.

Review Source

AK

Alicia K.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great service easy to use "

March 12, 2025

4.0

It's overall good. I like the booking, the fact that they have some scripts already written for client emails, that it sends out reminders for the client and sends me a text and email when someone schedules or leaves a review.

Pros

They have great customer service and the online booking tools are super easy

Cons

The memberships - some things can't be edited and I have to have a different membership for every type and every timeframe unlike the regular set up which is much easier. That you can't add a time for add-ons and that they don't have anything set up for your taxes.

Review Source

AM

Amanda M.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Excellent customer support"

February 19, 2026

5.0

So far- good! I have had to ask for help twice now. I am still in a trial period. I am not very tech savvy, and needed help to trouble shoot

Pros

Customer service is excellent. Responsive and patient. They help me trouble shoot each time my lack of tech knowledge gets in the way. The software platform is fairly easy to use, has loads of options and integrations. I switched from Calendy to utilize Massagebook's marketing, payment platform , and Google optimization.

Cons

Only wish the tipping screen had the option of showing up after the tap. Otherwise nothing so far. They have the business of bodywork pretty well covered

Switched from

[Calendly](https://www.capterra.com/p/148036/Calendly/)

More options in massagebook to manage my business.

Review Source

TR

Toni R.  
Business Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for the Solo Practitioner"

January 13, 2025

5.0

I used this when I was practicing in a room at a Chiropractic Clinic. It helped me book appointments, maintain a schedule, as well as keep up with SOAP notes and other personal info in compliance with HIPAA requirements. I ended up needing a more comprehensive software suite as my practice grew, which was the only reason I changed my software.

Pros

This was an amazing bit of software for me when I was a solo practitioner.

Cons

I got it for free through the ABMP and it did online appointments, outcall appointments, and more.

Review Source

RM

Rachel M.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Software!"

June 25, 2025

5.0

I love Massagebook! Definitely worth the investment!! I am happy and satisfied with Massagebook and the software. they are always looking to improve and the Customer service is Impeccable. Thank you Massagebook!

Pros

Massage book is straight forward and easy to use, and helpful with running my business. Customer service is also on point, they are QUICK and so helpful.

Cons

only that I wish there were mor colors to color code when i block my time instead of just your standard grey. just wish they had more colors.

Review Source

PD

Patty D.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall a good choice"

June 10, 2025

5.0

It works well for booking my practice, clients find it simple to use, I rarely have any issues with it

Pros

Responsive customer service was pleasant, efficient and resolved the problem with a gift certificate

Cons

Sometimes the updates are confusing after adding features I don’t need although the MassageBook pay is more accessible

Review Source

SR

Sandra R.  
Licensed Massage Therapist and Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I Don’t Compete for Attention Over Here!"

April 30, 2025

5.0

The team is so personable and patient. I have only had to call a few times but each time was pleasant!

Pros

I love that I do not have to compete for their attention with other personal care services! MASSAGE THERAPISTS ONLY!❤️

Cons

There are still a few features when setting up the online booking that are confusing.

Review Source

MM

Matt M.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Massagebook,Next Level Booking Software "

March 28, 2025

5.0

The opportunity to organize and operate my business in a single software platform has been a blessing to my company. Great job massagebook!

Pros

Easy to use was a must! Attentive customer support was a must! Having a constantly evolving product was a must! You have exceeded my expectations with all 3. Thank you!

Cons

Would love to be able to interface reviews with our facebook page

Alternatives considered

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

Reason for choosing MassageBook

Simplicity of use and the constantly evolving software platform

Review Source

Similar Products

Featured