# Page 3 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

---

MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of MassageBook

## Showing most helpful reviews

Showing 51-75 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Amy D.  
Licensed Massage Therapist and Business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hands down best software for your Massage practice"

February 20, 2025

5.0

The best part of MassageBook is their team of experts always there with a helpful solution to questions or problems that arise. They are a pleasure to do business with!

Pros

MassageBook is so user friendly and their stellar team is listening to each of us when we make suggestions based on business needs. They implement new tools that are helpful regularly!

Cons

I don’t have any cons at this time. MassageBook is fantastic!

Review Source

JJ

Jennifer J.  
Admin  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Outstanding Customer Service"

April 16, 2025

5.0

Yes, the features and functionality are incredibly powerful, but what really sets Massage Book apart from the other apps is their stellar customer service. Of course you want technology that has all the necessary bells and whistles and is reliable. But when something happens - and it inevitably does with software - you'll want to know that there are real people on the other line, ready and eager to solve your problems, and THIS is where Massage Book really shines. On the rare occasions that a glitch or issue arises, you know that Massage Book will listen and address your concerns in an expedient and professional manner, and make you feel like their favorite client at the same time. Great company, fantastic product, and outstanding customer service. Thank you \[sensitive content hidden\]!!

Pros

Scheduling, intake forms and the ability to customize them, tracking clients and filing SOAP notes. Massage Book has literally thought of everything I need to make my business successful and I couldn't be more grateful for such an incredible tool!

Cons

The platform is not as intuitive as some of the other apps I've used, but honestly, it didn't take long to figure it out.

Review Source

SB

Stacey B.  
LMBT  
Alternative Medicine  
Used the software for: 1-2 years

### "Perfect for the tech impaired!"

February 12, 2025

5.0

I have been very pleased overall. Massagebook is user friendly. The support is amazing! They are always making improvements and upgrades based on what, we, the therapists recommend. I am an instructor at a massage school. I have a blind student and massagebook has been wonderful working with him and making sure the interface works for him.

Pros

Its super easy and I am absolutely tech impaired! Customer support is always so helpful and kind walking me through the most basic things.

Cons

The confirmation system. While confirmation emails and texts do get sent to the clients , the therapist does not receive the feedback so I have no record of confirmation.

Review Source

AL

Agyness L.  
Business Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Everything you need for a massage business except laundry"

March 25, 2026

5.0

Overall I feel that it is a good value for a professional massage therapist. I needed a service that was an all-in-one package and this is just what i was looking for.

Pros

I like the prepay options and the customer support as well as the mobile app and website. It is perfect for a massage professional on the go. There is a seamless payment processing system that helps me keep track of my business. A great value for the money.

Cons

I've noticed one or two bugs here and there but the support staff is quick and helpful. It is a complex software with a learning curve, but once you get the hang of how it works it gets easier.

Review Source

EM

Erin M.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Chris is a rockstar!"

July 1, 2025

5.0

I had a support call yesterday that was a game changer. Step by step instructions for any question I had (big or small) all served up with a friendly tone of voice. It's like he had the Massage Book manual memorized.

Pros

Friendly, knowledgeable support. Custom design tools for booking and website features. The free trial is a really nice feature; you pick the package you want from the most basic to top tier and you get to try it for free for a month.

Cons

I would say that getting to know the program is overwhelming at first especially if you don't have much design experience, but the tech/support is flawless. So while I was feeling overwhelmed at first, I just made a phone call and \[sensitive content hidden\] walked me through every question I had and even told me to call back if I had any more.

Review Source

WG

WEI G.  
Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Pretty good, but not perfect, can be pricy too especially if you are Canadian. "

March 18, 2025

4.0

The MassageBook is a great online booking tool for new therapists overall. Although some of the features were not completely satisfactory, it is still worth to try it out. I used it a few years ago, maybe it is better now. Give it a shot if the pricing works for you.

Pros

Versatility, cleaner interface comparing to some of the other apps, less buggy, user friendly for first-timer clients.

Cons

some of the features are not well developed, not intuitive enough, making it harder to use as a business. I tried to explain one situation to their customer service, the agent just said, ok I'll pass it on to the developer team. After that? nothing happened and no follow up.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

I did not try any of the others when I started using MassageBook.

Review Source

ZW

Zelda W.  
Massage Therapist Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Best Massage Booking software!"

February 21, 2025

5.0

excellent - the staff is consistently patient and informative

Pros

The customer service is phenomenal and the software is easy to use

Cons

I have absolutely no cons whatsoever. They are the best

Reason for choosing MassageBook

I liked the fact that it was tailored to massage therapists

Review Source

PS

Pamela S.  
LMT  
Medical Practice  
Used the software for: 2+ years

### "Excellent booking app"

March 14, 2025

5.0

Ive been with them a few years and i love massage book. The represenatives are always kind and helpful

Pros

Ease of use, multiple modalities available for massage, skincare, physical therapists.

Cons

Nothing! I wouldnt change a thing. They advocate for my safety.

Review Source

EB

Erika B.  
Massage Therapist  
Alternative Medicine  
Used the software for: I used a free trial

### "A great program! "

October 3, 2025

4.0

I explored it for a few days, and I know that a lot of my fellow Massage Therapist do prefer MassageBook. It's definitely a great program and easy to use. Possibly since MassageBook is dedicated solely to Massage it still does what is needed for booking and managing clients. It just in general was not my first choice.

Pros

The layout is very streamlined. MassageBook has all the necessary features for booking clients and is user friendly,

Cons

For me MassageBook is nice, but still was a close second to PocketSuite. It didn't have quite as many features that I found very useful on PocketSuite.

Review Source

ED

Eva D.  
LMT, Coach  
Alternative Medicine  
Used the software for: 2+ years

### "Love the tech support"

March 10, 2025

5.0

Love the support. Its easy to navigate the system. Theres a lot of amazing features. It makes my life easy-Gift cards, memberships, appointment reminders, and much more.

Pros

I like that they listen to the users concerns and make changes to accomodate our requests. Every year massage book is better and better,

Cons

The automarketing campaigns. Not being able to change the format of it or to address the letter to clients by their first name.

Review Source

KW

Khloe W.  
Massage therapy  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Keep the kindness going!"

September 17, 2025

5.0

The quality was absolutely fantastic!!! Very well executed regardless of who i talk to on the phone. Thank you for your time and effort in creating a wonderful experience.

Pros

The client friendly useable being able change everything with ease. The best part about it it the step-by-step guide for the client to book the massage and for us to be to help clients if they need it.

Cons

A little confusing sometimes on how to change how many clients we work on. But once you figure out how to use the online version, it’s wonderful!

Review Source

EV

Erin V.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Satsfied with my experience."

September 18, 2025

5.0

Great customer service,and more features than I anticipated. I was excited there were options to send intake forms and receipts. There is a lot of thought put into this.

Pros

Customer service is quick to respond with detailed suggestions. I made some mistakes trying to check out a ticket, but a silution was provided in a timely manner.

Cons

I am not the most tech savvy person, so figuring out how everything worked took me some time. I am learning as I go.

Review Source

DE

Denise E.  
Owner Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Outstanding Service and Professionalism Every Time"

November 9, 2024

5.0

I have been with MassageBook for a while now and I highly recommend them to anyone looking for a reliable, professional service with customer service you can count on.

Pros

The customer service team is always attentive, helpful, and quick to respond to questions or concerns. Their professionalism and knowledge make things go smoother, if they don't know they find out.

Cons

The only downside is they are closed on the weekends. That is a challenge to get assistance if something urgent comes up.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

pricing was reasonable, customer service was accessible, and they offered group emailing

Switched from

[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

customer service was okay but very limited to phone access. Can't stand having to email back and forth

Review Source

SC

Sharon C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simple, Professional Software that Accommodates Getting a Business Online & Operational Very Quickly! "

December 16, 2024

5.0

It provides all the necessary tools for a wellness business and is generally easy to use intuitively. Great "how-to" instructions when further information is needed. Very helpful customer service when extra assistance is needed.

Pros

It's easy to fill out information into their template and, voila, my business is available online and ready to use.

Cons

Though they offer simple customization, I would like further options especially in design and layout. There is a bug that I requested to be resolved over 3 months ago and it still hasn't been looked at.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing MassageBook

It had extra features that I needed, including SOAP notes.

Review Source

CS

Chanel S.  
Massage Therapy  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Literally the best"

November 19, 2024

5.0

Overall, it’s great! I've been with Massagebook for close to 5 years and whatever I can’t solve there’s always a kind representative to solve it for me. Literally, The Best!

Pros

Honestly, everything! I’ve been with a few other websites for my business and no others compare to Massagebook in my opinion. There’s so much I can do and so much that’s done for me through an automated system making it that much more easy to run my business sufficiently.

Cons

There are a few options I’d like to see that Massagebook doesn’t have but I’ve been told they’re working on changing that and updating their features which works out perfectly.

Review Source

MO

Michelle O.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "MassageBook Rocks!"

September 26, 2025

5.0

Very pleasant, quick and easy to navigate and customize. It is going to help tremendously with staying organized.

Pros

The ease and efficiency of setting up your business page and scheduling. It was very easy to customize service descriptions, post photos, etc.

Cons

There isn't anything I disliked about MassageBook. They have a very nice site and it helps your business look even more professional.

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Better tools for setting up and more affordable. Also referred by a fellow massage therapist that I trust.

Review Source

TC

Tamara C.  
LMT  
Alternative Medicine  
Used the software for: Less than 6 months

### "LMT's - this is THE booking app for you! "

January 10, 2025

5.0

It was seamless and easy when I first signed up and switched my booking app. I've enjoyed working with the app and learning about its great features.

Pros

MassageBook has a very professional support staff who is easy to connect and communicate with. I've always gotten a quick response and follow-up to be sure my issues were addressed. The Website is simple to navigate and work with. There are many options in the app, and it's put together nicely. The marketing campaign is excellent, and they've done a fantastic job meeting the needs of LMTs.

Cons

I wish I had known about it earlier in my career!

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/)

Reason for choosing MassageBook

It is geared specifically for massage therapist

Switched from

[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/)

I was rebranding my business and heard about MassageBook, checked it out and thought it would work much better for me.

Review Source

HC

Heather C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good service "

March 21, 2025

5.0

I think massagebook is user friendly, and it is always improving. And the customer service is very prompt and professional.

Pros

Customer support is very good. The app is easy to use

Cons

I can’t think of anything I like least at this time

Review Source

AF

Andrew F.  
Registered Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Adequate In practice"

March 8, 2025

3.0

Works well enough but not blown away. I would change but MassageBook will not batch migrate client files or enable that to happen.

Pros

Most of the online features are great! I like the concerting with my website. Impressive forms feature.

Cons

Very slow updates, Mail is glitchy, downloadable receipts unavailable

Review Source

TT

Tracy T.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Glad I chose MassageBook"

April 25, 2025

5.0

Overall has been very good with the support team to help. I did try other's but MassageBook was the best fit for me.

Pros

It is user friendly. There is a lot of good information and opportunity to grow your business. The support team is very helpful.

Cons

It took me a while to get all of the information in, but that is because I am not a great computer user.

Alternatives considered

[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/)

Reason for choosing MassageBook

More user friendly and more options for my business

Review Source

KS

Kristy S.  
Master Massage Therapist Spa Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook for Life!"

November 8, 2024

5.0

They solved my issue & helped me learn more.

Pros

They are always willing to adapt & add better & convenient features to their program for our benefit, not the company. They have always been helpful.

Cons

Absolutely NO cons at all, I have NO complaints

Alternatives considered

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Due to the positive feedback I received from other Massage Therapists

Review Source

PM

Polly M.  
Massage Therapist Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great solution for running my successful massage business "

September 13, 2024

5.0

Excellent. Support is always responsive. The program gets more robust with each upgrade.

Pros

It is a one stop app for running my massage business. I picked it when I started almost three years ago and it keeps getting better. Support is always there if and when I need it.

Cons

Nothing. I would like the receipts I send to clients by email to include a list of their next appointments. This not a con but would be yet another way for the program to help me be successful and fully booked.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing MassageBook

Full functionality at an affordable cost.

Review Source

Response from 2Book

September 16, 2024

Thank you so much for the fabulous review, Polly! We're so glad that the software is making a difference in the running of your practice! Thank you for the suggestion for adding upcoming appointments onto receipts. In the meantime to stay fully booked, ensure you are utilizing the following features, or reach out to Support Team and we can demo them for you!: Autopilot emails (re-engage clients after their appointment and when they haven't booked in awhile!), Memberships for monthly recurring revenue, Email Campaigns (specifically using the filters for targeting groups of clients), and Google My Business integration for adding a Book Now button to your Google search results. We look forward to helping you grow! :)

HS

Heavenly S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "So far it been a good system"

June 25, 2025

5.0

My overall experience with Massage book has been good. I can’t give it a free view yet since I have only been online for one day.

Pros

I can my clients can schedule for massage, I can receive from my clients. It’s easy to navigate through the software.

Cons

No one on one full tutorial. Or a daily training. You get you set up before being charged for use of platform/software

Review Source

TC

Tricia C.  
Massage and Myofascial therapist business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best massage and bodywork software on the market. "

December 13, 2024

5.0

My overall experience has been excellent and I would recommend it to anyone running their own massage business

Pros

MassageBook is user friendly and whenever I have a question or concern their support staff are able to help me right away. I have been using their software for 9 years.

Cons

It’s frustrating that it closes so quickly if unattended for a couple of. Minutes when trying to input a note but I believe this is due to HIPA regulations

Review Source

JC

Jesse C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Massage Book for a one person business"

August 30, 2024

4.0

I'd say it was pretty good, I liked the features, and the price was pretty reasonable. The ease of use was around the middle. Some things were harder than others but I really appreciated it as a single business owner.

Pros

It allowed me to have online booking for my business and had the option for clients to pay up front rather than at the time of service.

Cons

It was hard to know how to make my massage book page more visible on their platform, especially according to search engines.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

I ultimately chose MassageBook for the pricing and what it had to offer. I also chose it because it was one of the most affordable products for a single owner practice.

Review Source

Similar Products

Featured