# Page 4 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of MassageBook

## Showing most helpful reviews

Showing 76-100 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RZ

Robyn Z.  
Acting Director  
Higher Education  
Used the software for: 2+ years

### "Great platform "

October 15, 2024

5.0

Excellent! The platform is user friendly, easy to set up and the automated reminders are helpful.

Pros

User friendly! Very easy to navigate for both the company & clients

Cons

One person can not book for themself and someone else. We get a lot of couples booking under one client’s profile.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

User friendly and a school use option, most of our students once they graduate, use MassageBook because we use it at the school for our student clinic.

Review Source

MW

Mariana W.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Program & Fantastic Customer Service! "

August 27, 2024

5.0

It's been great so far! Their customer service is SO excellent that I'm okay having to save my questions until Monday morning.

Pros

The program itself is pretty user friendly considering how many complex issues need to be addressed in it. The Customer Support people bend over backwards to assist you with things you don't understand. They always pick up quickly and answer all your questions with friendliness and patience! I'm new to the service ... but it sounds like they take suggestions seriously and do regular updates to improve their program.

Cons

Customer service hours are 9:30 am until 8pm. They close early on Friday and are not available on Weekends. They do not currently have credit card capture ... BUT it sounds like it may be available in a few weeks!

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Vagaro wasn't able to let us have more than one person use the app at the same time.

Review Source

MA

Melissa A.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MassageBook is a GODSEND!"

October 5, 2024

5.0

Recently I sent in a question and received a call back that offered me a solution I was not aware existed within the site. This solution not only saved me time, but money as well. I am super grateful for MassageBook and all of their team that allow technically challenged individuals like me to maintain a professional online presence.

Pros

I love the ease of use with MassageBook. I am not very tech savvy and MassageBook allows me to keep my business running smoothy. My clients love it as well. They say it is so easy to schedule with me and I it has increased the number of reviews I receive, which has helped me get even more clients.

Cons

I have yet to find anything that I do not like about MassageBook.

Review Source

BA

Brooke A.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Saved my life"

July 24, 2024

5.0

I love that I can call right away and talk to someone or send a quick email and get a response in such a quick time. I’ve had clients with strange request so normally I wouldn’t have to call them because everything’s right there on the website for anything you need to know.

Pros

There’s no way You can work after work by communicating with everyone while trying to make dinner. This is the only way you can have a life outside of work.

Cons

There were a couple little issues at the beginning, but they are so eager to learn and want to help you. I don’t think they realize how busy I was and they stepped up and wanted to learn how to make it better.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

Loved the soap notes and the ease of booking. Especially repeats

Review Source

AS

Aimée S.  
Founder and Massage Practitioner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Could be great... but it's not even good."

July 18, 2024

2.0

It is an extremely frustrating time-sink. In its current state, I wouldn't recommend it to anyone.

Pros

Customer Service: Excellent, but would be better if it was available on the weekend. But the reps are patient, kind, and - with rare exceptions - well-versed in the workings of the software.

Cons

Thank goodness for the excellent customer service, because I spend about 8 hours a week in chats with them trying to figure out workarounds to make it possible to do the simple things I need to do using their very limited feature set. There are so many extremely basic problems with this software that I just don't have the time to list them all. I just got off of the second support chat today, making it 2 hours for today. One example of these basic flaws is the character-count restrictions: 1. Character-count restrictions are not stated at the top of the text field, so you have to write something, hope it fits, and then spend time editing it when you find it's twice the allowed length. 2. When you go over the limit, the char-count info appears, but doesn't tell you if the number does or doesn't include spaces. 3. I tried with and without spaces, and even with the latter effort coming well-under the stated char-count, it wouldn't accept the text (I did try filling out the rest of the fields and saving and the char-count warning remained and it wouldn't save). 4. It turned out that the software was counting some kind of invisible characters that can exist when you copy and paste, so I had to copy and paste my text into an editor and remove the formatting, then copy and paste it again into the MB description field. 5. All of the char-counts are woefully small, leaving users to work themselves into knots trying to cram in the relevant info while also being clear. In some cases, it's simply not possible (the description fields for regular services, for example, are a mere 512 characters - that's only about 80 to 100 words). 6. There's no field specifically for restrictions. This is a pretty significant oversight, IMO. As I said, this is just the most recent example of the many, many problems I've faced with this software. I think they've said, "sorry, that's not possible and there's no workaround" about 10 times, just this month. When I've inquired as to why these basic features are not being fixed or added, I'm told they're working on a big payment processing update. Ironic, cause that's one thing that works without any issues.

Reason for choosing MassageBook

It seemed to have a robust set of features. And it \*does\*. But they have been neglected for shiny roll-outs and the fixes they should concentrate on to make the platform functional and easy to use are not happening (I've been told outright on more than one occasion not to expect these kinds of fixes till after the next big rollout).

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane was too powerful for my one-person business. It's really more for clinics and medical offices.

Review Source

WW

Wendy W.  
Lmt  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Massage book "

October 17, 2024

2.0

Not my favorite software, was not as efficient as other ones I used. It always did duplicate clients and did not catch it

Pros

It was nice to keep track of clients liked the color coded if multiple people on it

Cons

It was always glitching and a bit harder to set up, the soap notes were not great. Only one reminder

Review Source

RS

Raven S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Efficient, competent, supportive"

September 19, 2024

5.0

Mostly excellent. I'm functional and stable with their software.

Pros

Customer support

Cons

RARE bugs. Not always intuitive

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Because vagaro is more interested in collecting data and brand recognition than and point user experience or practitioner function. MassageBook meets my needs and values.

Review Source

CW

Cassidy W.  
Massage therapist, owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use booking service"

March 13, 2025

4.0

I used massage book for my private practice and was satisfied with it as an entry level booking platform.

Pros

Straight forward setup and clean user interface.

Cons

Didn't reliably sync with my personal calendar.

Review Source

SM

Sheila M.  
Founder, Massage Therapist, Yoga Guide  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A great program for American Massage Therapists"

September 26, 2024

5.0

Excellent; if I were American, this is the software I would use.

Pros

It's a very easy to use, inexpensive program, with all the features I was looking for.

Cons

It's American, which means using it in Canada could potentially cause some issues.

Review Source

TS

Ted S.  
Business Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Book Is Highly Recommended!"

November 5, 2024

5.0

You get a lot of features for a fair price. Also, it was easy to work with support staff.

Pros

It's a streamlined CRM. Support staff are professional and knowledgeable!

Cons

It's difficult to find the actual credit card processing fees being charged by Massage Book for client transactions. This data is needed for bookkeeping purposes.

Review Source

Response from 2Book

November 15, 2024

We love to hear it, Ted! Thank you for being a member of MassageBook. Don't hesitate to reach out to our Support Team for assistance with reporting on credit card fees. Our fees are the standard rates charged by Stripe / Square, and nothing more. We look forward to talking to you soon!

DB

Dina B.  
Lisenced Massage Therapist, Licensed Esthetician  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great customer support "

September 27, 2024

5.0

Overall, I’m very happy with Massagebook. I definitely think it’s worth the price. They really have taken care of a lot of the big and small issues with running a website and your own business.

Pros

It’s very easy to set up your own website. Very user friendly.

Cons

The only thing I don’t like is that there’s not enough pictures to choose from in their own gallery.

Alternatives considered

[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/)

Reason for choosing MassageBook

Ease of use. I’m really not computer savvy. Massagebook is easy.

Switched from

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

The price and ease of using Massagebook is no comparison.

Review Source

KE

Kenneth E.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Massage Book Review"

September 3, 2024

5.0

Pros

Good people, reliable service. They always get back to me quickly and resolve any issues I have.

Cons

The problem is less them than Square. Square took a cut based off of the 100% price when I only took a 20% booking fee.

Alternatives considered

[Discord](https://www.capterra.com/p/240238/Discord/)

Reason for choosing MassageBook

I used several different methods of booking and tracking none were as easy or affordable as Massage Book. It was years ago and I don't remember their names offhand.

Review Source

CV

Courtney V.  
Licensed massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Therapist "

April 7, 2025

5.0

Great so far no issues that wasn’t easily resolved.

Pros

It very easy to set up and going.clients even find booking to be simple and payment option easy.

Cons

Limit to the amount of website features. But hey it works and has the information clients need on service menu and prices

Review Source

PJ

Pattra J.  
Founder  
Consumer Services  
Used the software for: 6-12 months

### "Easy to use booking apps "

October 21, 2024

5.0

Every steps within the apps is so easy to use!

Pros

Easy to use, the moment I log in and get my client book and check them out.

Cons

Need 2factor authentication for more secure log in!

Review Source

BG

Brad G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Loving MassageBook"

September 4, 2024

5.0

I started using MB at least 5 years ago. Keeps me on my monthly track

Pros

Easy to use. Does everything I need for now. One of the best value products for organizing your massage business

Cons

Has way more option than I need. I should probably downgrade to a cheaper version.

Review Source

KB

Kelley B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy Customer "

August 11, 2024

5.0

Very positive. I’m not very tech savvy so when something goes wrong I depend very heavily on customer support. The live chat and amazing. And the follow up to the chat is great.

Pros

Very user friendly, clients love it too due to the ease of booking online. Customer service is top notch. When running a small business the back up system support is very important to me. The turn around time for any issues I’ve had (which have been extremely minimal in 4 years) is quick.

Cons

I would like the app to display more information on a quick glance.

Review Source

WP

Wren P.  
Owner  
Alternative Medicine  
Used the software for: I used a free trial

### "Exceeded my expectations "

September 21, 2024

5.0

I'm very happy and many of my clients have told me how much they enjoy the app as well, which I was not expecting!

Pros

Beyond excellent customer service. Any question I had they responded so quickly and always made me feel welcome to ask more questions.

Cons

I'd like to see more customization ability for setting my schedule/availability.

Alternatives considered

[PocketSuite](https://www.capterra.com/p/151558/PocketSuite/)

Reason for choosing MassageBook

Customer service at massage book is hands down the better choice, there was no comparison.

Review Source

LG

Lisa G.  
Owner Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "They are reliable and USA based."

July 12, 2024

5.0

I've been with them from the start and they continue to improve and innovate. As long as they keep the thing rolling in the right direction and don't get too greedy I'm a lifer. They are awesome!

Pros

I love MassageBook. I can call customer service and get an answer. every time i have an issue, which isn't often, they have been super kind, helpful, and efficient.

Cons

Ha! Like everything else the rising prices.

Reason for choosing MassageBook

They had everything i wanted at a reasonable price and with abmp offered a discount.

Review Source

WR

Whitney R.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Absolutely Best Massage booking service!!"

August 14, 2024

5.0

ABSOLUTELY FANTASTIC!! \[sensitive content hidden\] with customer service was an absolute gem and truly makes this company so great! I love all the ways you can customize and use this to fit your business needs! Truly a great service for massage therapists!!

Pros

Customer service & how much is available in one service! Soap notes, intake forms, website, as well as the only one I could find that worked with mobile massage!!

Cons

Sometimes it’s a little confusing what each setting does and I wish there was a bit more description to some settings but the customer service is so great it almost doesn’t matter.

Review Source

TB

Thippawan B.  
Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience "

December 5, 2024

5.0

Great products, easy to use and great customer support

Pros

Friendly use and all direction are very clear

Cons

set up in beginning, but the more learns more easy to use

Review Source

AB

Angela B.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Makes my job easy"

June 28, 2024

5.0

I love it customer service has been very helpful. And they are prompt to resolve issues

Pros

Option for gift certificates ease of booking, and setting up time and services and ability to customize too.

Cons

I would like to see each time and service listed like my 30,60, and 90 min some people forget to scroll over and think I only offer a 30 min for a certain service but most people know to click the arrow to navigate. Also I didn’t like the add ons are separate from the body work.

Review Source

Response from 2Book

July 29, 2024

Thank you for the review, Angela! If you'd like clients to not scroll through durations, definitely feel free to set the durations up as individual services. Depending on how many you have, this could make your menu pretty long, but it is an option for sure! We have add-ons separated because most providers only allow them for specific services. If they were bookable on their own and not associated with a service, then a client would be able to select an add-on for a service that you may not allow it for. So for now, they show to the client after they select a service. Let us know if you have any questions and we can definitely assist!

ZM

Zola M.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Happy muscular therapist"

June 30, 2024

5.0

It was very easy for me to set back up again

Pros

I like that there is always a way to connect with someone who can send my links to the problems i sometimes have. I regret having left MB in the past. Most of the others sites I've come across are horrible for massage therapist. I like the video tutorials.

Cons

I would like better options with some of the intake forms. Such as: removing the year for the DOB. Not everyone wants to add the year they where born. Month and date is sufficient. Also I recently wanted to Choose the number of 90 minute sessions allowed within a day.It says that I can have that option but I did not see a way to implement that option on my schedule.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Absolutely.Not meant for massage therapist and way too confusing. I believe that way in over their head.

Review Source

Response from 2Book

July 29, 2024

Hi Zola! We're so glad to have you back on MassageBook. You can definitely customize your intake form to include only the month and day. The intake form is fully customizable, so you can remove the default birthday field and add your own with just the month and date. Reach out to the team if you need any assistance with this or any other questions! We look forward to having you on the platform for many more years to come! Have an amazing week, Rachel

ES

Emily S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Making My Massage Job Easier"

November 5, 2024

5.0

I use Massagebook at one of my massage jobs. I work on a Chromebook during my scheduled massages. I used it to schedule, check clients out, process payments, and write SOAP notes for each client.

Pros

I love how you can write your SOAP notes in Massagebook. I also love the way your schedule looks in Massagebook.

Cons

All the controls are in different areas, on a Chromebook then on a computer. It is hard to find some of the controls.

Review Source

Response from 2Book

November 15, 2024

Thank you, Emily! We're so glad you're enjoying MassageBook. Don't forget the MassageBook Manager mobile app is perfect for on the go scheduling, too!

EM

Evalena M.  
LMT, Owner  
Medical Practice  
Used the software for: 2+ years

### "MassageBook Review"

August 21, 2024

5.0

Great support team. Usually resolved in same phone call

Pros

Ease of use. Integration with other products

Cons

Would like more default setting options. Like color coding, easier alphabetizing, more view options

Review Source

LP

Lisa P.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great company and product!"

July 10, 2024

5.0

Pros

I have used Massagebook for many years. Before Massagebook, I tried several other options, but none worked as well or they were highly overpriced.

Cons

I have wanted to be able to save credit card information to have on file in the event of a no-show client. But it seems that that is being implemented soon

Review Source

Response from 2Book

July 29, 2024

Thank you for the review, Lisa! Yes - the ability to capture a credit card and hold it for a no-show will be released very soon! Stay tuned to our monthly email updates as we're not far from announcing it. We love having you on the platform and look forward to future success! Have an amazing day, Rachel

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