# Page 5 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of MassageBook

## Showing most helpful reviews

Showing 101-125 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DL

Dennis L.  
Provider  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The Best for Me... and you too."

June 22, 2024

5.0

Awesome! Simply the best. Support is always available and helpful.

Pros

This Product is made by massage therapist for massage therapist, so they understand what is most needed for the day-to-day operation of a massage practice.

Cons

Newly implemented referral fees from the internet.

Reason for choosing MassageBook

MassageBook had features I needed that the others did not have.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

I moved out to set-up my own practice and found this product was better for my needs.

Review Source

Response from 2Book

July 29, 2024

Thank you, Dennis! It is our since pleasure to have you on the platform. Have an amazing week!

TJ

Terence J.  
LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Happy customer "

June 28, 2024

5.0

It's been Great having massagebook and I would recommend it to my friends.

Pros

The simplicity of the system is one of my favorite things about this software.

Cons

I can't have it for free lol. The only bad thing I can say and this is really thinking. I would say the system won't send a reminder to the therapist the day of shift if a session was booked days in advance.

Review Source

Response from 2Book

July 29, 2024

We love having you on board, Terence! Thank you for the text suggestion :) Have an amazing day!

LS

Letha S.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Does the job"

August 12, 2024

3.0

Meh. It gets the job done. I wouldn't be using it if my clinic didn't have it.

Pros

Customizable service options, service buffer times, SOAPs and intake forms, online booking

Cons

1\. Unable to opt out of text notifications when booked 2. Unable to opt out of email notifications when the clinic gets rated or reviewed 3. Layout on mobile is a mess! 3.a. no default view for your own schedule, you have to select your own schedule every time 3. b. Schedule is jumbled instead of having services and breaks organized in columns by provider

Review Source

DW

Doug W.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you, MassageBook"

May 29, 2024

5.0

Pros

Awesome work, MassageBook! Your work, efforts and design allows me the ability to focus on my practice knowing that your platform and expertise covers all aspects of scheduling and correspondence. You deserve more than a 5–Star rating. I joined MassageBook years ago, only hoping for a platform that would make my life easier. I got far more than that. My clients love the ease in scheduling. They appreciate the reminders and special announcements. I appreciate your forethought. Your seasonal and special day templates make my life easier. The MassageBook Manager gives step by step instructions for my “what about this” questions. AND your support staff is immediate in responding to email queries. Thank you for all that you do.

Cons

I haven’t found anything that wasn’t supportive or helpful to my practice.

Review Source

Response from 2Book

June 3, 2024

Wow, Doug! Thank you! On behalf of our entire product, development and customer teams, thank you for these kind words. You really see the heart behind what we do, and it's appreciated. I'm excited to share your feedback with our entire company at our team meeting this week. We look forward to many more years of creating the software features that you need to run your practice and continue taking it to the next level. It is an honor to serve your practice. Have an amazing day!

OB

Olena B.  
Massage Therapist  
Events Services  
Used the software for: 1-2 years

### "Great software, but can be improved with a few additional features. "

June 27, 2024

5.0

Great software✅️ Easy to use✅️ Affordable✅️

Pros

It is easy to use software. I am looking forward to keep using massagebook.

Cons

Only 4 pictures allowed for web page. I would expend to 8 pictures. Also, Add-ons services are not visible as services and promotions. It should be open to the client at all times, not only at the time of check out. It limits the overall service menu.

Review Source

Response from 2Book

July 29, 2024

Thank you, Olena!

LM

Laurie M.  
Myofascial release therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "I like massage book "

July 9, 2024

5.0

Great easy to use program Once it is set up. Customer service support is always Very good.

Pros

Once it’s set up it’s easy to navigate. I can do talk to type on my phone for all my soap notes, which saves an enormous amount of time.

Cons

The expense. AMTA gets a better discount than ABMP.

Reason for choosing MassageBook

Expense Although I feel Massagebook is expensive, simple practice was even more

Review Source

Response from 2Book

July 29, 2024

Thank you for choosing MassageBook, Laurie! We love having you on board and hope you will find that MassageBook is still the low cost leader for practice management software. Have an amazing day!

LM

Luan M.  
Physical therapist MFR specialist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Massagebook rocks"

September 17, 2024

5.0

Very easy to set up offers so many options, including doing soap, notes, billing scheduling, and probably more things that I'm not familiar with yet.

Pros

Really easy to navigate and set up. And I really enjoyed the 30 minute zoom call with \[sensitive content hidden\] He was very helpful and informative.

Cons

So Far my experience has been only positive

Review Source

PW

Patty W.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use and great customer service"

May 15, 2024

5.0

Exceptional service for a great product.

Pros

When I have a question I can call and I always get a knowledgeable person who is polite and helpful.

Cons

There are certain features I would like to see, but they are constantly working on adding more value.

Reason for choosing MassageBook

I went to my online community and ask what everyone else used, liked and didn't like. I gathered my information and chose the one that made the most sense for me.

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

I was no longer allowed to call in for support. I was going to have to send and email and wait for someone to get back to me. That doesn't work if the client is in front of you waiting for you to check them out.

Review Source

Response from 2Book

June 3, 2024

Thank you, Patty! We take customer service and customer support very seriously around here. Our customers are absolutely everything to us, and ensuring you can reach us when you need to is vitally important to running a business. I'm glad you've had a positive experience with our team! Have a wonderful day.

JS

Joseph S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Book is much better than Vagaro!"

May 6, 2024

5.0

Great and I am glad I chose this over Vagaro and other booking services

Pros

Much more smooth intake, booking, SOAP notes, rebooking. All of these features are 100% better than the experience I had with Vagaro.

Cons

The marketing fee I learned of today when a client finds you through the database. It is a small price to pay when it comes to getting clientele in the door.

Switched from

[Schedulista](https://www.capterra.com/p/143948/Schedulista/)

Massage Book just had a more professional look and Schedulista was bland and honestly hard to look at.

Review Source

Response from 2Book

June 3, 2024

Thank you for the review, Joseph! We're glad you've found the transition to MassageBook to be smooth and better for your practice than some of the other software you have used in the past. When you're marketing your practice, be sure to use the website address we give you under Set Up > Business Details, versus sending clients to massagebook.com (where the marketing fee for FIRST time clients is applied!). This will ensure any new clients coming to your practice are registered as your referrals, and not a MassageBook referral! But yes - you're correct - still a great investment to get a client in the door! Have an amazing day and we look forward to sharing in future success together.

BJ

Bill J.  
Owner Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Massage Management Software Available "

May 16, 2024

5.0

Excellent... best software available and the company is super responsive and continuously updates and adds new features.

Pros

Everything needed for a successful massage business, easy to step up and use. Online booking is a must have.

Cons

I like this product... haven't found anything I dont like yet. Been using it for 7 years.

Reason for choosing MassageBook

Didnt need to look at anything... it has everything I need

Review Source

Response from 2Book

June 3, 2024

Thank you, Bill! Its our pleasure to serve you and your clients. Thank you for trusting MassageBook for your practice. We're here for you and will continue to develop the features our practices want and love! Have an awesome day.

EA

Erika A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "massagebook review"

March 7, 2024

4.0

we've been with massagebook for 9 years, in the beginning it was fantastic, but the more I grow the more I consider switching to a more robust platform.

Pros

massagebook is an excellent platform for a small massage practice just starting out. the features and price are great for a small office with an owner who is just learning how to operate. unfortunately it is not well designed for multi therapist offices who are trying to grow.

Cons

the reporting features are not robust enough to make data informed decisions which makes it hard to run a business more than a few therapists.

Reason for choosing MassageBook

massage book has the best options by far for clinical notes, and while the email and marketing sections aren't great, our emails land in inbox rather than spam which is

Review Source

AM

Anthony M.  
Massage Therapist and RN  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Massage book!"

May 15, 2024

5.0

It's changed my game with my business, makes things so much easier, brings me clients and helps me to be successful.

Pros

Appointment reminders and website, it helps me so much to be successful

Cons

Need more images on website, option to change colors on fonts should be an option on website.

Reason for choosing MassageBook

More options, i like the top level. It gives me everything

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Better fit and a massage friend recommended

Review Source

Response from 2Book

June 3, 2024

Hi Anthony! Thank you so much for this awesome review. Its our pleasure to serve you and your clients. We're glad you've found success on the platform and appreciate your feedback of changes you'd like to see.

CH

Christopher H.  
LMT  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Disappointed with features pricing and changing subscription level"

April 29, 2024

3.0

Communication is awful I went to downgrade service and instead of finishing the paid cycle they scaled the features back instantly and I lost all the promotion links that had been sent to clients.

Pros

Promotional offers with online booking allow you to track who actually engages with marketing materials

Cons

Calendar sync is slower than most so clients are able to book times that conflict with personal calendar events other programs sync almost instantly with my Google calendar

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I wanted to manage promotions and packages

Review Source

Response from 2Book

June 3, 2024

Hi Chris! Thank you for your review and the feedback regarding your experience with us. You are correct that moving between plans changes the feature set in real time. We could do a better job at communicating this is because plans are prorated, and you are credited for your unused days of that plan on your next month's bill accordingly. Hopefully the team was able to work with you to get you right back on the plan for the duration of the Promotion. If you need any additional support, let us know and we can work to get you the best solution to your support needs. Have an amazing day!

gC

gerry C.  
owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MassageBook is close to Perfect"

April 25, 2024

5.0

The absolute best value for the money. Those who put the platform together really thought it all through splendidly.

Pros

Customer support team. when I call the support team number, I am speaking with an intelligent person within minutes and often within seconds. Rare these days to get such perfect support.

Cons

Not a dislike really, but the platform does take a while to learn all the ins and outs. for example I only just found out that the business hours you set are NOT the hours clients can book online -- and people were booking outside of my normal business hours well into the evening which I didn't want. I figured out this was because i didn't know I had to align my hours as an available massage therapist with the business hours.

Alternatives considered

[Bookedin](https://www.capterra.com/p/224018/BookedIN/)

Reason for choosing MassageBook

Don't remember exactly but recall it had something to do with that it failed to change my password properly when I "forgot" it. Inexcusable, but it might have been a one-off glitch. Also, BookedIn is in Canada and while I like Canadians a lot, it is more comfortable that the service I use now is in the USA

Review Source

Response from 2Book

July 29, 2024

Thank you, Gerry! It is our sincere pleasure to have you as a customer. We're glad you appreciate all of the thought and detail we put into tools that massage therapists need to grow their practice. Have an awesome week!

AS

Amy S.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Makes my work a breeze"

May 15, 2024

5.0

So far it’s been great, customer support was very helpful with integrating a website book online link and link for ordering gift certificates

Pros

Helps me manage all the little things of my business

Cons

The schedule page is hard to see the schedule times, could be bolder type

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

They were doubling their prices and they were out of the country, which made banking security issues challenging.

Review Source

Response from 2Book

June 3, 2024

Thank you, Amy! If you've not already spoken with our team re: options for improving visibility on the schedule with colors, shading, and screen size, let us know and we'll be happy to help you out! The new MassageBook Manager mobile app offers a variety of options, as well! Thank you for trusting MassageBook for your practice. Have an amazing day!

AH

AJ H.  
Licensed Massage and Bodywork Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Absolutely worth it"

April 18, 2024

5.0

Feels like a mom and pop business with its friendly, know-it-all support team crossed with a multi-national corporate super power with state-of-the-art software tech. Let’s just hope they don’t turn into one! I think you’ll be pleased you chose massage book. Also, they are very good at communicating changes and being transparent.

Pros

Always improving the software. It feels like someone really really cares about the details and has extensive knowledge about the industry. Super intuitive. Excellent and organized note taking. And their customer support is hands down the best for any company I’ve dealt with.

Cons

Some software limitations early on when I started using them years ago, but they are on it, always! And today, there’s nothing to really complain about.

Review Source

TJ

Tone J.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "A Must Have For Any Massage Therapists!"

March 28, 2024

5.0

My overall experience is that MassageBook is a fabulous massage therapy software. It is more than just a booking service. Also, MassageBook offers more than one plan which might make things easier. I highly recommend MassageBook to any massage therapist nonetheless if you are just starting out, or if you are a seasoned massage therapist. Using MassageBook, you will not be sorry.

Pros

What I like the most about MassageBook is the ease of use for both me and my clients. The customer service is superb. If you have an issue, you can call them and if you are unable to speak with anyone, they will call you back the next day. Although some people might find MassageBook a little limited, still, I believe that MassageBook has the the most important features that a massage therapist needs to run a successful massage therapy business, especially for the ones who are just starting out. MassageBook is also a massage therapist directory, and believe me, you will be found!

Cons

There aren't much to say really, other than that I wish they offered booking options for yoga classes, workshops, and courses. I also wish that MassageBook would offer room rentals.

Reason for choosing MassageBook

For what MassageBook is offering, I find this booking software easy to use, it is cost effective, and the customer service is outstanding, especially in comparison to other booking services I have either used and/or tried.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I found MindBody way too expensive for what they offered as well as not being upfront about some critical issues.

Review Source

JA

Joyce A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massagebook has the best intake forms "

April 5, 2024

5.0

Massagebook has grown over the years. For the better of course. Their customer service is awesome always helpful whether over the phone through email or chat. Anyway you need to speak to them is always a pleasure and helpful.

Pros

Love the ability to create intake forms for other services as we are a Day Spa and have various services.

Cons

Wish we could link clients together for payments as an option. Also would love to be able to print out of reports Gift certificates sold for the year. Gift certificates that were redeemed for the year.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

Reason for choosing MassageBook

Intake forms were a must for us. We all liked the ease of use and the abilities to keep in touch with our clients. Have gift certificates and a schedule all in one place.

Review Source

MM

Michelle M.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I love massagebook"

January 1, 2024

5.0

I love massage book every time i call in for assistance they go above and beyond to help me and that means a lot to me when you are trying to learn how to run the admin side to your business. And just overall helps to make your business a successful one so thank you!!!

Pros

I like the fact that it is user friendly. There are a few features that i would love to be updated on the site such as the mobile app where i can access my services instead of having to hop on my desktop to do it. Other than that i am so thankful for this software because as a business owner I don’t need something that is difficult to navigate. I want to be able to focus on the gift and talent that i have as a massage therapist and not have to worry about something going wrong on the admin side since i am currently the only one working my business right now.

Cons

I would like to access my service menu on my mobile app instead of going to the desktop to do it.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Because it integrated into this software and i still have the ability to be able to take my payments through square.

Review Source

Response from 2Book

January 26, 2024

Hi Michelle! We're so glad to hear how much you love MassageBook and how we've been a good resource to you as a practitioner / owner! It's our pleasure to serve you and have you on board. We're working to get the Service Menu integrated into the new MassageBook Manager mobile app. We'll definitely send out an announcement once its live! Have an amazing week :)

KI

KATHLEEN I.  
Owner Operator Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook - Like a "Swiss Army Knife" Tool for your massage business!"

January 10, 2024

5.0

Five stars! I highly recommend MassageBook as a tool for solo massage practitioners, such as myself. And I can see how it can be just as useful for businesses with multiple practitioners.

Pros

Everything I need to organize my client files, schedule appointments, create email promotions, have an online presence, and track my income is included with MassageBook. And did I mention that the support team is always responsive and patient when I have questions?

Cons

I am an older Licensed Massage Therapist. Computer skills do not come naturally to me, so working with MassageBook is a learning experience and can be a little frustrating when I'm trying to navigate something new for my business. That said, my membership is very user friendly and text or phone responses from a real support person are always available to me in a timely manner.

Reason for choosing MassageBook

I looked at websites generated by other massage businesses. I also contacted other practitioners and asked them what they were using.

Review Source

Response from 2Book

January 26, 2024

Kathleen, our team just loves you so much! Thank you for this awesome review. We're so pleased to hear that we've been able to help your practice through the tools and service we provide. We look forward to sharing many more years of continued success for your practice on MassageBook! Have a wonderful week and thank you for being a member of the MassageBook community!

OV

Olivia V.  
Owner/operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pretty Great Considering I’m not super Tech Savvy & it helps me make a lot of money"

July 18, 2023

5.0

It’s incredibly efficient & the staff, \[sensitive content hidden\] are just amazing & super helpful. They stay with you until the problem is solved I that makes all the difference in the world!

Pros

Scheduling, reminders, CRM, option to turn marketing on and off, electronic gift certificates, option to request that new clients contact me directly so I can screen them, option to tie the google review account or google scheduling to get new clients.

Cons

Clients have a hard time finding the gift Certificte option on the website. I don’t check clients out using my square account on massage book, I use it separately and have to go in and check clients out in Massagebook bc it’s usually slower.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing MassageBook

Local company & I like the people.

Review Source

Response from 2Book

October 2, 2023

Thank you, Olivia! Our team absolutely loves having you on board. You've been a wonderful champion of both MassageBook AND what the industry needs from software solutions! You've helped us make the product better and better through the years, and we are grateful for your continued feedback and support. We look forward to sharing in future success together!

SS

Sheanine S.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massagebook is your best personal assistant! "

April 18, 2023

5.0

Pros

I love the user friendliness and professional aspects of this system! From scheduling with ease, to sending advance intake forms - I have 2 types: massage & facial forms, which saves more time, to multiple reminders being sent, to creating group newsletters, to the auto reviews - I have 165 5 star reviews that I can embed / link into my other website as well! This system has been a game changer for my business that I’ve been operating successfully for the past 23 years! Oh yeah- My floor doesn’t have as much eraser shavings since I started this system and the only appt. mistakes have been by the user. I was hesitant to use this system since I wasn’t technology savvy, but once I started there was no going back to the old way!

Cons

I love everything about this system and a few features that were missing have been added. For instance I wanted to add a separate from to accommodate my esthetician practice and they created a new form that specifically will be sent when I book that appt. I do love how I can select my workload and the system warns me that I’m exceeding my hours and that I can still override that warning. At this point I would say it could be cool to have a little weekly personal rating as I used to do that in my hand written schedule: felt great, my arms wore sore, I got a headache, my energy was on fire, my energy was low/ I’m tired! Etc.

Review Source

Response from 2Book

April 21, 2023

Sheanine, thank you for this review! This is exactly why we built MassageBook - so that amazing practitioners like you can grow thriving businesses and focus your time on doing what you love. Thank you for the suggestions regarding the weekly personal rating. That's a really cool idea and one that we'll share with our Product team here! We look forward to sharing in continued success together by building the features you and others need to thrive. Thank you for choosing MassageBook!

RD

Robin D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Company "

September 25, 2023

5.0

Overall it has been Excellent even as I am transitioning out of massage. Massagebook has worked with me.

Pros

Customer Service is top notch!I personally valued all of it for the 10 years I've been using it however as I am winding down my business. I still love the online booking! Don't have to play phone tag!

Cons

I found it pretty easy to use and I get good feedback from clients that use it. Not really any cons . Maybe the online store... it's pretty basic and don't have much. I used it early on but found most products sold out or not available. I think I would nix it or develop it more.

Alternatives considered

[Bodywork Buddy](https://www.capterra.com/p/151839/Bodywork-Buddy/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

It was a toss up between you and Bodywork buddy. Your software was a little more developed back then. Mind-body were like high pressure car salesman, turn off.

Review Source

IH

Ilona H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Product with a Great Team"

April 9, 2024

5.0

The team at massagebook together with the experience thus far in 6+ years using this product I truly can say it's been a delight.

Pros

Massagebook offers great value for money and the team are always at hand to answer all of our questions. They never went more than 24hrs to get back to us. They are a growing company which means they welcome and receive feedback and work towards refining their product. We have great experiences with every one of their staff and continue to work together to optimize the experience further.

Cons

We have been unable to connect Massagebook with other payment processing companies in order to save on card fees and although they have a feature that can cut the cost on this, it doesn't make sense across the board. We would love to be able to see more reports such as pre-paid fees.

Review Source

Tammi L. M.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "You've help me grow my business and confidence. Thank you Massage Book"

December 12, 2023

5.0

Still learning but comfortable with the service and the Massage book team, Id recommend them!

Pros

The staff and features of the entire service. massage book staff is always available to help.

Cons

It would be nice if additional parties weren't necessary regarding transactions, card readers, and outside sources to advertise. Some of the links get tricky. A 24-hour active IT service would be helpful for us owls but it's manageable to wait until Monday to get a live customer service help

Review Source

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