# Page 6 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of MassageBook

## Showing most helpful reviews

Showing 126-150 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Courteney P.  
Owner - Licensed Massage Therapist  
Medical Practice  
Used the software for: 6-12 months

### "The only booking software I will use for my business!"

January 19, 2023

5.0

Definitely recommend.

Pros

The whole program is quite intuitive. The features allow you to run your entire practice, from a smartphone if you'd like. Customer support has always been fantastic and helped me resolve any questions very quickly.

Cons

I have not been able to use the square terminal for check out.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing MassageBook

Overall this product is geared towards LMTs and its been fantastic.

Switched from

[Booksy Biz](https://www.capterra.com/p/142741/Booksy/)

Too many problems with booksy

Review Source

Response from 2Book

January 20, 2023

Thank you for taking the time to leave such a helpful review for others considering MassageBook. It's very much appreciated! Good news on the Square front - we're releasing our new mobile app next week which directly and seamlessly incorporates Square checkout (no more app-switching to use Square). An added bonus is that you'll now be able to "tap to pay" using your phone for fast, touchless card transactions with both Square and Stripe accounts. :-)

David O.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Just What I Need To Manage My Practice"

January 31, 2019

5.0

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of \[a\] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners. I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Review Source

BP

Brandy P.  
Medical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Helpful & easy"

January 19, 2024

5.0

I would say 8 out of 10 rating. The customer service agents know about the product well. They will have an answer quickly. I appreciate that bc so many times I am in between clients and they are friendly. Thank you for that. Customer Service is not so great these days.

Pros

I like that it is mobile and easy to use on the go. I am an inhouse and travel massage therapist. It's very important for me to have this readily available.

Cons

I am not a fan of only having stripe to use when checking out a client. I had to sign up for another payment because MB app won't allow payments from Square anymore. So, if I want to use Square, I bypass MB altogether bc I don't use the laptop version often.

Reason for choosing MassageBook

Nothing, I got this to prove someone wrong about the ease and what could be done with the features. I came to really enjoy massage book because it is so easy to use.

Review Source

Response from 2Book

January 26, 2024

Hi Brandy! We're glad you've chosen to stick with MassageBook! But - you can use your Square account for sure. :) If it's not working for you, you likely need to disconnect and reconnect your Square account in MassageBook. It works with the MassageBook Manager mobile app, the desktop site, online booking, etc. The whole nine yards :) Let us know what's up and we can get it working for you! It's our pleasure to continue serving you and your clients.

AB

Asha B.  
Licensed Clinical Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I've tried several. MassageBook is the best!"

January 16, 2022

5.0

I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.

Pros

I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.

Cons

There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.

Reason for choosing MassageBook

I chose MassageBook over the alternative product because of my experiences with the customer service department and the quality of the product. The customer service team is so phenomenal I feel as though I have my own team rather than always working alone. MassageBook clearly understands the life of a massage therapist and it shows. Massage therapy is not a profession that anyone becomes rich from by exclusively providing treatments with one-to-one services. Honestly, if I were to just put it simply, I feel valued and respected by this company and for that, I will remain loyal to MassageBook.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

It was too expensive. There are only so many massages a therapist can physically do in a week. Mindbody was more for a business with a staff rather than an Independent Contractor. I was paying for features that I could and would never use.

Review Source

TM

Toby M.  
Owner, LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "This is more software than most need, at a price you can't resist."

July 11, 2022

5.0

This software has helped me turn my 8-9 hour days into literally 5-6 hour days, simply from the automation of the processes we usually go through as massage therapists. It would take a very egregious error to make me give this software up for any others.

Pros

The easiest way to track, account for, review, and update all clients & data in our database. I can use this software as a FULL suite of accounting, scheduling, and even a review-system for clients to respond to how well you are doing as a massage studio!

Cons

The only issue we've had thus far is simply signing back in, about the least worrisome thing possible. We have our accounts logged into several devices, so sometimes we get a login-request. No big deal.

Alternatives considered

[Genbook](https://www.capterra.com/p/220430/Genbook/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

Every reason. MassageBook offered more of everything, with greater ease, at much less cost.

Review Source

KO

Kriscynthia O.  
Owner/Massage Therapist/Esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "6+ years review"

June 19, 2023

5.0

Great experience. It will be hard for me to move on but I need something that includes skin care features and other options too. Although I can include my skin care services, it's in the name and certain things MB offered have changed.

Pros

The Staff and the attention to detail(website design, business page, personal page, reference education, NPI, POS system,memberships)Being able to call them if you need assistance

Cons

If they are removing a feature you are not informed.Having to add products each time a customer purchases a product.Not being able to add your policy to your receipts. There is a box where I can add my policy/notes/comments to each customer's receipt. Yes, you have to add it each time a customer purchases a product or per transaction. Not enough character space when you create a personalized gift certificate

Reason for choosing MassageBook

websiteHealth History Formease of use for my customersbusiness and personal pageNPIPOS integration

Review Source

Response from 2Book

June 26, 2023

Thank you for the review, Kriscynthia! It's our pleasure to serve you all these years. If you've not already chatted with our team about the policy needs you have for receipts, reach out and we'll be happy to walk you through some solutions there to save you from having to do things repetitively each time! Have an awesome day!

CC

Christina C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cannot Go Wrong!"

February 4, 2022

5.0

I don't know how I could run my business without MassageBook!

Pros

MassageBook has made owning/running a Massage Practice SIMPLE and EASY! It is the most cost efficient platform out there and they offer so much more than anyone else. They have taken out all the hard work of scheduling, marketing, website integration. Everything from scheduling, use of Square Credit card processing, website, booking, SOAP Notes, Gift Certificates - MB has it ALL!! As well as the BEST Customer Service and Tech support. MB is literally there to help your business Grow!

Cons

There is nothing I DO NOT Like about MB!

Reason for choosing MassageBook

MB offers more than any other platform for a FRACTION of the cost!

Review Source

CW

Candi W.  
Owner, Massage Therapist  
Higher Education  
Used the software for: 1-2 years

### "As a multiuser and massage school owner I am very pleased with Massage Book"

June 3, 2022

5.0

Love it! It's a great product and an excellent value!

Pros

I love this for our students to be able to use for their clinic massage appointments and soap note. It's also very easy to add clients, check clients out and rebook.

Cons

I would like a clock in feature for payroll so that a receptionist could be tracked within the software and that inventory could be saved and not just manually entered each time.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

The other softwares become too complicated and glitchy as well as very expensive for so many flaws. The customer service really falls short with them now. Mindbody used to be great but I think they got too big. I knew more about how to use the software than those who I called into for help. Wellness living is a hot mess. It's Mindbody simplified but just as glitchy with terrible/hit or miss customer service. But it's now about half the price. I think both of them are trying to do too much and the platforms cannot operate smoothly when you try to do too much. I hope Massage Book adds time clock/payroll report and inventory but doesn't get crazy and start adding all the gym and yoga complications that seem likely to glitch it up.

Review Source

DA

Dean A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I couldn't run my business without a MassageBook software"

December 10, 2021

5.0

Pros

I've tried other scheduling software the past, but in my opinion MassageBook exceeds them all. The ease in which I can schedule and the way my clients can schedule is remarkable. The automated reminders, both email and text are a game changer. The automated email campaigns that you can create within MassageBook are also invaluable. The amount of additional income you can generate is truly astounding!

Cons

Like any software, MassageBook sometimes has glitches, but help is only a phone call away. And might I mention that it's US based customer service. Any issues I've ever had have always been quickly and efficiently corrected. Their Customer Service Representatives are always extremely friendly and willing to help.

Reason for choosing MassageBook

Better features. Better support. Better pricing

Review Source

MK

Michele K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MassageBook review after 4 months of use"

January 26, 2022

5.0

I am really enjoying using this software. It has been relatively simple to learn as well. I am still trying to get used to it and I hope to use more of its features to my advantage such as the use of email campaigns could be real interesting, once I figure it all out.

Pros

To be able to have repeating schedule available is very important. Once I figure out the emailing system I think I will enjoy the use of that. The soap notes are very helpful. Integrating my clients from QuickBooks to this software was very easy.

Cons

The lack of being able to make reports.

Reason for choosing MassageBook

This program offered more features for about the same cost factor so why not. Just switching form my old scheduling program takes a little getting used to.

Switched from

[Customer Appointment Manager](https://www.capterra.com/p/129051/Customer-Appointment-Manager/)

The use of text reminders

Review Source

AW

Amanda W.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "You'd never know computers are my nemesis!"

August 29, 2022

5.0

Well I rarely have time to reach out to clients I haven't seen in awhile. MB does this automatically, the automatic Birthday Emails are often redeemed. And I have to give an honorable mention to your customer service team who upon my sudden ly contracting covid it hit me so quickly with the exhaustion and body aches I simply was not able to call and cancel I couldn't even look at my phone my head was hurting so much and they really just stepped up got the cancellation sent out got the communication so I didn't have people showing up at my office and being stood up I literally don't know what I would have done without them I well I do know I would have had a lot of really disappointed probably quite a few not willing to give me another chance as well as it just would have been you know not good for reviews which are everything these days you guys really saved my butt thank you so much!

Pros

If it wasn't easy-i mean simple well I wouldn't be here right now!....BOTH! Either here writing this review or as successful! They make referrals and tracking for rewards....well easy enough for me....I'm embarrassingly challenged with all things tech!

Cons

My only and I mean only issue (which I think you guys are working on this as I type- is the wildly limited mobile app. Without a desktop as I am typically I'm not able to take advantage of most of the service....I think about when I do get more access I'm gonna be too busy to even think about what if I'd had this sooner!

Reason for choosing MassageBook

Well honestly I'm not tech savvy enough to even import my client data to square for saved payment methods, much less somehow making sure they all knew where to book me at-its sort of like your bank or phone carrier those are changed under extreme duress only.

Review Source

KM

Kristi M.  
Business owner operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer service seriously lacking they don't resolve issues and never return calls and emails"

February 13, 2023

1.0

Terrible customer service I emailed Thursday and got 1 email asking a question i responded and no one ever respinded again, no email or phone call. I emailed monday 3 times no response and called left a message no call back called again and finally got someone to answer the same person who asked me the question. Finally I got an answer no intakes can be sent via app only desktop and they also cannot be viewed btw. I asked don't you think when you have a well known issue this big you would send a communication to everyone who purchased your product letting them know since you rolled out a beta it messed with the old app etc. Horrific communication not to mention no one ever resolved my payment processing issue.

Pros

It use to be easier and more reliable... it is completely unreliable to do the most basic of tasks

Cons

Everything from pos to scheduling to charting.. this has turned into a train wreck of a product

Reason for choosing MassageBook

Seemed easier at the time but since I signed up it has really gone downhill as a product

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Cost and they didn't have soap notes

Review Source

LN

Luke N.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Long time user"

February 15, 2024

5.0

Overall the experience has been good. It is easy to use and the tech support is good. Slow on improvements and upgrades to release fixes and new features due to the size of the company. However, the package of features offered for the price can't be beat and far out weighs the lag time on new releases for me. I have easily been able to run my practice with this software when I was doing mobile massage and now that I am fully in office. They offer an unbeatable product that creates my website, online booking, sells gift certificates online, tracks packages/memberships, client database, email and text reminders, online intake forms, sales reports, their online reviews engine has generated nearly 200 reviews for me effortlessly, etc. Can't imagine running my business without MB.

Pros

Software created specifically for MASSAGE THERAPISTS. Not a spa, gym, or appointment based business. It is an all in one platform. It provides tons features that you can't beat the price and simplicity of it all. I have shopped around and compared every option for a small massage therapy practice and this platform is by far the best deal for what you pay. It is pretty efficient and simplifies things for me. The live tech support is great. To get everything they offer I would have to use multiple platforms and pay more than double the price. The intake forms are missing in most of the competitors platforms which is a huge issue for me. I use MB for 90% of my business plus Quickbooks for accounting.

Cons

When there is a bug in the software, it takes a long time for them to fix it. They will try to fix it fast and provide work arounds but they aren't a huge company so it takes them a while to release updates to fix things. The caveat to this is I haven't ran into a bug that really effected my day to day work enough to make me switch software companies. I have been happy enough with the software to patiently wait for them to get the bug worked out. However, it can be frustrating when it takes a while for them to fix things. If they could speed up the releases and bug fixes that would make the software truly remarkable.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Reason for choosing MassageBook

As previously stated, the combination of features is unbeatable. No other software offers so many features for this price point especially with the AMTA discount for members. Each one I looked at was missing something that MassageBook offered or it was an add on for more money. Or they offered it in an inefficient manner. For example with Acuity you can have them fill out an intake form online at the time of scheduling but if they don't book online then you can't email them a link to fill out the form so that forces them to book online. With Massagebook, I can email them the form if they book by phone or by texting me. Other softwares nickel and dime you for these features. These people understand LMT's and what we need and they created a software just for us. There's no platform like it.

Review Source

BB

Ben B.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Excellent System, Excellent Customer Service, Couldn't Run My Business Without It. "

June 14, 2022

5.0

Pros

So much: 1. Handles all my accounting with ease... 2. Allows my clients to book and pay online. 3. Sends clients reminder emails and texts. 4. Options to require prepayment. 5. MEMBERSHIPS that have been CRUCIAL to the success of my business. 6. System has a "make me look busy" option. SUPER useful. 7. SOAP notes are organized and easy to use. 8. Discounts with ABMP and others. 9. Easy to reach customer service and stellar help in a timely manner. 10. Easy to use system- with a caveat - no system is entirely intuitive all the time. I've had to teach myself how to use it perfectly over the last 6 years. 11. Gift card sales options. 12. Stores CC info on file for future use. 13. Confirms that clients understand a 24 hour cancellation policy during first booking. 14. Google calendar integration. 15. So much more...if you are a massage therapist...I'm telling you you want this system.

Cons

Ok...so I've listed things that are great about it. Now I'm going to be real and say that my experience isn't always perfect, and I HAVE gotten frustrated and confused by my system before. Sometimes I don't understand something or things aren't perfectly intuitive, and instead of relaxing, asking google, or contacting massagebook I get pretty amped up. That said, when I do relax, call customer support, and spend the small amount of time and mindshare it takes to figure out the system, I am always satisfied at the end. I did also have a problem with the CC integration and membership feature at one point. This led to about half an hour of work I had to do on my end to fix the problem. However, after talking it through with massagebook, I came to understand that the issue was the the payment system (Square) was primarily responsible for the problem and massagebook had been trying to get them to fix it to no avail. In the end, I fixed the problem, and massagebook did a great job helping me understand the problem which helped me regain myself after a stressful situation. So, in summary, I have found myself frustrated while using the system at times. But, 6 years later, I am an EXTREMELY SATISFIED massagebook user. I believe in massagebook, the people, and their availability to give me the support I need. I HIGHLY recommend this service, I think it's a steal and it's support means EVERYTHING to my small business.

Reason for choosing MassageBook

I chose Massagebook because it was created for massage therapist by massage therapists. And, yes, that makes them much more equipped, I believe, to understand my needs as a one man show.

Review Source

PB

Peggy B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massage Book is the Best!"

May 19, 2023

5.0

Overall amazing service and capabilities.

Pros

How all the functions work. Very easy to use. Every time I've ever had to call customer service, I get amazing care! Literally some of the best I've ever experienced. Truly will always use MassageBook as long as I'm a licensed Massage Therapist.

Cons

Business settings needs improvement. It's occasionally difficult to find the different settings. I end up clicking around a few things to remember where everything is located. Partially it's because I don't have to use it that often. I really don't have to change things that much. So it's not something that I often do.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing MassageBook

Price and discount from AMTA

Switched from

[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Overall performance.

Review Source

Response from 2Book

May 22, 2023

Hi Peggy, Thank you for such a kind and thoughtful review. It is truly our desire to deliver the best customer service in the industry, and our team is grateful for the opportunity to serve you. We'll document your feedback here regarding Business Settings for our Product Team to review. We look forward to sharing in continued success together!

HD

Hollace D.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Software for Massage Therapists "

June 25, 2021

5.0

This software is excellent- so much better than the others out there is you are a massage therapist.

Pros

MassageBook is designed by massage therapists for massage therapists. And the company is continually invested in its users & helping improve the user experience as well as its users business success. I am so grateful for this software!

Cons

I don’t think I’ve discovered anything that I would say I like least about the software.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

The Mindbody software was way too cumbersome for me as a massage therapist. I think that one works best if you offer classes of some type. Plus it’s hella expensive!

Review Source

JT

JoElle T.  
Business Owner Massage Therapist  
Alternative Medicine  
Used the software for: 2+ years

### "Great simple software for massage therapists!"

July 9, 2021

4.0

Overall I am pleased with MassageBook and have been using it for about 5 years. I have looked at other software but there seems to be something lacking in every software and all the others are at a much higher price point. MassageBook also has helped me grow my business since everyone using it is listed online in the MassageBook directory and they show your reviews as well as your own customized profile. MassageBook has great chart notes and easy scheduling and reminders. I would highly recommend MassageBook to any small massage therapy business. I think it may be too limited for larger businesses if financial tracking is important.

Pros

MassageBook is affordable and easy to use. I run my business using MassageBook and I love that I can schedule and do SOAP notes from the app or online. The SOAP notes can be as simple or complex as you like and there is the option to chart by drawing or just text. When scheduling new patients they can automatically be emailed intake /health history and consent forms to complete before the appointment and become part of the chart within MassageBook. One of my favorite features is that you can automatically send a request for a review 24 hours after each appointment and the review is added to your profile which has been great for my business. Making the review process so easy for patients helps the feedback return rate tremendously. They also have a widget to add to your own website that will allow the reviews to populate on your site. I have other businesses ask me how I get so many reviews, and MassageBook and the automatic review request email is the reason.

Cons

Terrible financial tracking cape abilities. I haven’t used the financials portion in a while so I don’t remember the specific limitations but it is VERY basic and difficult to customize reports. The schedule view inside the app can be frustrating because it always defaults back to the current 2 week period after taking any action and I wish there was a month view of the schedule.

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing MassageBook

Initially MassageBook was free with an ABMP membership and I was just starting out and they seemed to have most things I needed. I figured it couldn’t hurt to try it since it was free at that time.

Review Source

Candida C.  
Owner/ Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Pleased with the Ease"

March 30, 2023

5.0

I love that this is a simpler and less expensive platform than a normal EMR (Electronic Medical Records) system. Not everyone needs such a complicated system that is hard to navigate. Customer service is great and responds quickly as well.

Pros

The scheduling and booking features integrate with my Google calendar well. I can limit the amount of clients I see or the hours I work. I can break up the hours as needed. Access client's account right from the schedule.

Cons

Client payment methods are not saving for some reason. I use Square and it shows that it is linked but I still need to log into Square to take a payment. I would like to do everything directly when I check out the client.The marketing options are basic but I use another platform for managing marketing.

Reason for choosing MassageBook

Initially is what the reasonable price point but then I really liked the scheduling features and chart notes.

Review Source

MM

Maggie M.  
LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Solid customer service but you have to be patient with product"

April 5, 2023

4.0

I've stuck with MB because I very much appreciate having a person pick up the phone or return my call or email. I like the cheerful colors of the old app and how easy it was to read (did I say how much I dislike the new app?). MB was simple, straightforward, and whatever issues I had I could see past because of the service and price point.

Pros

I most appreciate client management and soap notes; that, and checking out clients is essentially what I use MB for. One more thing: now that I have to pay sales tax, MB keeps track of how much I owe; that's very helpful.

Cons

"Improvements", like holding a credit card for each client, have taken years. I am not a fan of the new app or its transition. The usual stellar support team at MB has caused me a great deal of stress by dropping new, difficult information without timelines. For example: I was told the new app would not be available for use with Stripe. The only timeline info (because I don't want to find out when checking out a client) was that they'd let me know. I've got to great lengths to buy and pair Square readers that are not working (I don't know why but there's more billable hours wasted); finally another person at MB said it'll be a year before they drop Stripe and eventually they will use Stripe again. So, I had this compressed, expensive, wasteful, stressful few weeks that were completely unneccesary.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing MassageBook

Probably the ABMP discount, plus reviews

Review Source

Response from 2Book

April 6, 2023

Hi Maggie, Thank you for your review. I apologize for any frustration and confusion regarding our new mobile app. I wanted to clarify a few items related to our credit card processing and hopefully assuage some frustration that you're experiencing. Both Stripe and Square are integrated into the new app, and there are no plans to discontinue either service. We're finishing up the final touches on integration with the Stripe M2 reader, and it should be available for use with the new app in just a few weeks. All Square readers with the exception of the Terminal and the Register are compatible, and if you're running into errors using any Square device, please let our team know and we'll help you get your readers working. You can send an email to support@massagebook.com with attn:Rachel in the subject, and we'll ensure you are able to use the new app successfully. We're grateful for your support through the years and look forward to sharing in future success together!

SF

Sandy F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Business Management tool"

April 27, 2022

5.0

Overall experience with MassageBook - excellent!

Pros

What I like most about this software: Online booking, ease of scheduling, SOAP Notes available, accounting, text and email reminders for my clients, intake form available online for clients. I have been using Massagebook almost as long as they have been in business and I have seen how they are constantly making improvements and their desire to aide in building Massage business' for the small business owners who are growing their massage practice. User friendly, help features available to navigate the MassageBook software or quick response time to answering questions, and always making improvements.

Cons

Recently MassageBook changed the intake form to include Non-binary as a sex choice without notification. This does NOT fit my business model! I sought out customer service regarding this matter recently to ask that either they remove the choice of sex all together or remove non-binary option; the response was non-committal regarding that issue but only stated that they are currently working on a customized intake feature for the business owner. But not that the business owner will be able to customize that sex choice feature. I am still considering whether or not I want to cancel my MassageBook subscription over this issue since as up until now I have found MassageBook so user friendly. I am waiting to see if this will be addressed in the near future. It will be difficult to change back to Full Slate if non-binary is still on the client intake form but it is that important to me if changes are not made.

Alternatives considered

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

Reason for choosing MassageBook

The same reason I made the switch mentioned in the above comment area.

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

I switched since the features provided by MassageBook are so much more vast and conducive to building and maintaining my business; providing great marketing tools, accounting tools, SOAP notes and internet visibility, (scheduling is a breeze). My clients like it and so do I. This is my only website now as I found that I no longer need my own personal website anymore as a tool to direct clients to an online scheduling option.

Review Source

Jason S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "MassageBook is designed for individual therapists - not companies with W2'ed employees"

July 10, 2020

3.0

This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you try to manage a multi-employee business with it MassageBook support has been super responsive MassageBook is very secretive of their product roadmap - they will not provide any insight to customers on when requested features might become available.

Pros

The cost is low - so low, unfortunately, that MassageBook doesn't have resources to invest in building out company-level features Support team is responsive

Cons

MassageBook is missing even the most basic data elements in its reporting module to support basic business activities such as payroll and tax reporting. MassageBook is designed for individual therapists at the expense of supporting business marketing and control - it promotes individual therapist website/bios/contact information, it promotes the MassageBook website at the expense of the business's custom website The automated marketing functionality is buggy, and sent communications to customers that they shouldn't have received There is no online help for the reporting module

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Switched from

[Booker](https://www.capterra.com/p/90708/Booker/)

We thought we would be getting a more full featured, easier to use and less buggy solution at a better price; we were wrong on all counts except price

Review Source

Response from 2Book

July 20, 2020

Jason, Appreciate the review and I'm sorry to hear we didn't meet your needs. To make sure people who read this are accurately informed, let me clarify a few things. \* It's true - MassageBook is not an accounting solution. You can export financial info to any accounting program though. Payroll services like ADP and Paychex can manage everything payroll inexpensively. \* Having your business included in the MassageBook directory is completely optional. It's there as an option to drive more business to your practice should you wish to receive new clients from this source. \* You seem to have been very happy with our support team, yet your rating doesn't reflect this. We go to great lengths to support everyone quickly, efficiently - and warmly. \* New feature releases - There's no secret. We just can't promise exactly when a feature will be released by the simple nature of software development - so we don't. But we're happy to share what to expect next from us. - Mark/CEO

Keith P.  
Master Massage Therapist  
  
Used the software for: 6-12 months

### "Great features and functionality for a new therapist but... Experienced therapists it's lacking"

November 10, 2017

3.0

The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

Pros

If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help. Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus. It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing. You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

Cons

Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option. Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

Review Source

KL

Kelly L.  
Licensed Massage Therapist and owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Essential for all Massage Businesses"

September 1, 2023

5.0

Essential to growing my practice and for repeat business.

Pros

Amazingly easy interface for clients and for owner. Automatic appt reminders. Detailed client booking history. Fabulous support staff. Helped my business grow during covid due to the ease of online booking. Simple ways to get gift certificates.

Cons

They added in all the features that I had hoped they would add.

Alternatives considered

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing MassageBook

More options and easier and online better gift certificates

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MindBody didn't have the flexibility I needed for my hours and practice. Complicated interface

Review Source

Response from 2Book

September 29, 2023

Hi Kelly! Thank you so much for this wonderful review. We're so glad we've been able to support you and your practice, and look forward to celebrating your continued success!

RH

Ron H.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is must-have booking software"

April 9, 2022

5.0

I've been with MB for over 2 years. I've greatly appreciated its ease of use and addition of features over the years.

Pros

ease of booking, notifications, cancelations, rebooking, website access for clients. ease for me to set up.

Cons

mentioned above that it lacks an active appt confirmation option by text or email: YES or NO to confirmation request.

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/)

MB had more features, more professional.

Review Source

BK

Bevin K.  
massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is a great product"

February 22, 2023

5.0

Pros

MassageBook handles scheduling, reviews, promotions, gift certificates, reminders, and SOAP charting, and if I wanted it to it would help track my income. I have found it to be an excellent practice management tool.

Cons

In another service I was able to write my own automated emails and edit them before they went out. For instance: if I canceled an appointment and selected "out of town" template to explain why the appointment was being canceled, I didn't have to separately email an explanation to everyone as an extra step. There are a few automated emails that need this level of customization and don't have them- including the ones that have a bit of customization available.

Reason for choosing MassageBook

I chose it because it made SOAP notes very easy.

Review Source

Response from 2Book

March 10, 2023

Many thanks for taking the time to leave us a review, Bevin. We're very happy to hear that MassageBook is working well for you. Improvements are always in the works. While I'm sure you've seen that customizable email templates are in MassageBook, it sounds like you'd like to be able to select one to send to an individual client, which makes a lot of sense. I'll add this to our list feature request so that we can get it into our workflow.

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