# Page 8 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of MassageBook

## Showing most helpful reviews

Showing 176-200 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Cynthia H.  
owner/operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "This is stupid. I have no idea what you are trying to accomplish with a title for my review."

December 26, 2021

5.0

Love it overall. Would not change to another provider. The staff are wonderful and extremely helpful. I recommend them often to other spas, yoga and massage therapy business owners.

Pros

Does everything a health and wellness service industry needs for the best cost.

Cons

Needs a way to remove old people from the selections . SAme with clients. I realize that we have to keep information regarding clients for a certain period but there needs to be a separate list for old clients who will not be returning, ie, have died, moved far away etc. from our current client listing and coatacts. 2nd needs to make a way to accept information from visitors of other countires.

Alternatives considered

[Bodywork Buddy](https://www.capterra.com/p/151839/Bodywork-Buddy/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)

Reason for choosing MassageBook

Mostly cost. The same or better features for less.

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

This had many more features for less cost.

Review Source

Barbara Y.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fantastic software. I can't imagine running my business without it!"

August 6, 2021

5.0

MB keeps me organized and professional. I have used it since I first opened my business, and would never consider changing!

Pros

MB is easy to use, effective, with great customer service. MB makes me so much more professional. I love the automated reminders, easy checkout, easy to locate records. Set up is easy, and can be changed easily. It's easy to extract data with the reports menu for any time frame. It's inexpensive and I wouldn't consider looking at any other SW.

Cons

The help menu usually can't help me with the problems I have, or I don't know the correct way to word it to get the answer to my question.

Review Source

MW

Michelle W.  
Owner and LMT  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Ease of use"

December 7, 2023

5.0

I would highly recommend MassageBook to anyone. I have used a few different scheduling software systems and MassageBook is the least expensive for what they offer. Their customer service is outstanding and the ease of use is amazing!

Pros

What I like most about MassageBook is the how easy it is to use. I really enjoy being able to offer my clients promotions, Massagebook helps make it fun and interactive.

Cons

I can only speak of the past, but clients would have trouble booking but I don't think that is the case anymore.

Reason for choosing MassageBook

Price, easy to use, marketing is fun, paying an independent contractor is easier and online booking is smooth.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Massagebook is more cost effective and have I mentioned, ease of use. I love the marketing campaigns and promotions page.

Review Source

TO

Teba O.  
CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent alternative to MindBody, Booker and WellnessLiving"

November 10, 2021

5.0

I love it. Can't believe what a great price they have.

Pros

The ease of use and setup, reminders and synching with Stripe and Square. Also the support team are super responsive and friendly. I can't believe I paid so long for crapy systems like MindBody and Booker.

Cons

Their newsletter design CRM feature for creating your own templates and content is glitchy, and the reporting could use some additional functionality. They are also working on being able to store client credit cards for future billing which will make this even more seamless. Currently only with POS swiper.

Reason for choosing MassageBook

The functionality and pricing. Massage Book $35 versus upwards of $150/month for the other platforms. Also loved the ease of use and setup versus other platforms, the free reminders and notifications and the fact they didn't charge me for more than one user! Also the soap notes and reporting functionality.

Review Source

RL

Ronda L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Value - a must for a massage therapist business."

October 9, 2023

5.0

Pros

There is tremendous value I get from this tool to help me manage my business. It has saved me so much time and actually made me a better marketer because of its tools. I'm not the most techy person and constantly need help and the staff couldn't be any nicer or responsive. They helped me get all dialed in when I set it up and have even built new functionality based on suggestions from me! They a great partner and look forward to them continuing to offer tools to help massage therapists.

Cons

I wish the built in website templates had more functionality, but it works as bare bones. If you want a really robust website, then you might need to host elsewhere and just use the tools and functionality part of Massagebook.

Review Source

HB

Hannah B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this program, have used since the beginning"

May 12, 2022

5.0

Scheduling can be on auto-pilot for you. It's amazing! I get so much done with this little gem. It's my personal secretary 😃

Pros

This software is easy to use, includes so many features and benefits for promoting your business and helping to stay in touch with clients. Way more than just "scheduling and soap notes. " Keeps me organized in a crazy environment. \[SENSITIVE CONTENT\] from Massagebook helped us all out during the Pandemic. This software is run by people who care about our profession.

Cons

One thing I would like is to be able to book self-service services. Like sauna, red light, etc. Things clients can come do while you are doing massage. My current work-around is to create another "staff member" named "self serve" and assign them to only those services.

Review Source

KW

Karla W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best scheduling app for massage therapists"

January 6, 2023

5.0

I've used several scheduling apps and this is by far my favorite. I love that there is an intake form that you can edit to make your own. I also love that it has soap notes included. I also like the gift certificate option which is very easy to.use.

Pros

The series option, soap notes and intake

Cons

I wish there was a way I could add extra time to upgrade features

Review Source

EM

Erskine M.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EM Wellness Massage Review for Massagebook "

December 19, 2019

5.0

I can truly say that I have matured in understanding how to run and manage my business more efficiently because of Massagebook. Love them and don't see myself using any other booking app in the near, or distant future.

Pros

Can’t say enough good things about Massagebook; recently, they increased the cost of the monthly subscription and I didn’t give it a second thought, because it’s well worth every penny. My business is so much more professional and flows more efficiently. I use it several times daily. Love the fact that if you cannot afford to pay for an expensive website, this is just as good – and the beauty is I have viewed several of my Wellness comrade’s sites and no two site looks alike, which is a great accomplishment – kudos! I could go on-and-on… I Highly recommend this booking app for all massage therapist who needs to run their business-like a Pro on a budget Features I Love: Appointment Scheduling Marketing Soap Notes Intake Forms The Analytic of the business Excellent customer support

Cons

I would say the only Con for me is, not being able to implement my own custom Gift Certificates and not use there’s – they’re too generic looking.

Alternatives considered

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Reason for choosing MassageBook

I used Styleseats before switching to Massagebook; and there was no comparison. I think the fact that because Massagebook was created by a successful Massage Therapist and knowing what's needed to run a Wellness business profitably, was a no-brainer.

Review Source

RB

Ryan B.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Resource"

January 12, 2024

5.0

Pros

It’s very convenient and easy to use. Highly recommended

Cons

I wish it would display previous client visits more prominently

Review Source

Response from 2Book

January 26, 2024

Hey Ryan! Thanks for the great review! If you've not already shared with our team, please let us know where you'd like to see previous client visits more prominently. We do have a feature on the desktop and mobile app to autofill appointment details based on previous visit information. If you want to see something specific, let us know and we'll walk you through either a current solution or we'll get it documented for an update! Thanks for choosing MassageBook for your practice.

LK

Leslie K.  
LMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very efficient massage book scheduler"

October 5, 2022

5.0

My business runs extremely smooth with this program. People love the online gift certificates option.

Pros

Everything is super easy. If I don't know, the BEST part about this program is the customer service chat. Super super helpful with quick and easy responses!

Cons

I can't quickly edit invoices. I want more colors to choose from for the calendar including colors for blocking off days. I don't necessarily like the fact that someone's name goes in my list of contacts just because they email me. I've had spam names end up in there.

Reason for choosing MassageBook

Cheap price and the trial run went very smooth!

Review Source

KF

Koleen F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Happy Business Owner"

September 24, 2021

5.0

I’ve used it many years! I’m lost without it.

Pros

It’s easy to use, if I need help it’s always there right away!! The software has financial reports where most do not. I wouldn’t go elsewhere.

Cons

Of course there are a few glitches I would like to fix like curser placements and a financial report to the side of the schedule to add up my week so far, but that’s ok. That doesn’t stop me from using it. I love it to be honest.

Reason for choosing MassageBook

Ease of use. Price. Features

Review Source

ME

Michelle E.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Massage Book is a GREAT solution with EXCELLENT customer service!"

May 13, 2023

5.0

Pros

MassageBook is an easy to manage, cost effective scheduling and business management solution for my LMT practice. I was in IT purchasing role in a previous career and reviewed multiple other options before settinlingbon massagebook. It was between massageBook and CliniceSence. I ended up going with massagebook because of the customer service and overall value for my independent practice. I am still wanting more integration flexibility with text message for appointment management but it works and I believe will improve with future software upgrades.

Cons

The main issue I have is I can't send a text message to client's upon initial booking - that confirmation is only done thru email.

Review Source

Response from 2Book

May 23, 2023

Thank you for this kind review, Michelle. Its our pleasure to have you on our platform! We'll get this feedback regarding text confirmations over to our Product Team and third party text provider for consideration. It is a frequent request, and we hope to be able to expand our text offerings in the not-so-distant future! We look forward to continuing to serve you and your clients well. Have an awesome day!

JH

Janet H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "MassageBook"

January 2, 2021

5.0

My overall experience has been very good. Customer support is excellent and MassageBook is definitely customer friendly. I like the way they keep us informed about changes and additions to the software program as well as providing interesting and helpful information for therapists in general. Their communications about how to operate during the Covid-19 Virus chaos has been extremely valuable.

Pros

I had never set up a software scheduling program and found it to be difficult until I took advantage of MassageBook's support services. They were available to talk with me on the phone, chat online and the site offers many video and written explanations for how to set up various aspects of the program. The software covers everything a business or individual might need or want to start and maintain a massage/wellness business--online scheduling, reminder emails and texts, client intake forms which can be emailed to clients, soap note forms, anatomy charts, credit card processing, online gift cards and much more. I like that the software program options are tiered so the user can choose the options that fit the business and budget as needed. The free trial period is also very useful for easing into the program and testing out all of the options available.

Cons

It is a good thing that MassageBook is always improving, upgrading and adding new features. But, this also makes things more complicated and sometimes more expensive for an individual with a small business like myself who wants to keep things basic, simple and less expensive. As much as I like MassageBook, if my costs continue to increase I will be searching for a streamlined, less expensive program.

Review Source

MM

Mamapalo M.  
Manager  
Alternative Medicine  
Used the software for: 2+ years

### "Years In, still here."

March 23, 2024

4.0

1st year was free to use. That has inspired loyalty. I wish it were cleaner, and easier to use for clients. (They HATE having to set up an account).

Pros

Ability to schedule multiple locations. This is why I've been using this service for this long. Discounts available per each location. Customer service is top tier. They either pick up or call. They definitely respond to emails.

Cons

The app was finally updated, however it's still lacking some functionality with the desktop version. Reviews accrued over time belong to Massagebook. Doesn't integrate with Google Calendar

Reason for choosing MassageBook

Ease of using multiple locations. Cost of service very reasonable.

Review Source

AL

Alicia L.  
Massage Therapist  
Medical Practice  
Used the software for: 1-2 years

### "Great product. "

July 29, 2023

5.0

Pros

They have thought of most everything. And the support is incredible.

Cons

There is a new app that took me a while to get used to after using the old app. I don’t love it as well but that’s an old dog trying to learn new tricks.

Reason for choosing MassageBook

I chose MassageBook because I wanted something designed by massage therapists. It has several pricing options. And the support is incredible.

Review Source

Response from 2Book

October 2, 2023

Thank you for the review, Alicia! I know the new app takes some getting used to, but once you are comfortable with it, its a game changer! :) There are so many more features already available in it than the old app, and a lot more coming! Thank you for your continued support. We love having you on board and look forward to sharing in future success together!

TE

Teri E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I SO appreciate Massagebook!"

July 27, 2023

5.0

I appreciate the developers and support team of this software so much! They have helped bring my massage practice up to current client expectations.

Pros

This software has been a game changer! It reminds clients of upcoming appointments so i have fewer no shows. I can customize the intake form. And I love that I can limit when/how clients can book their own appointments.

Cons

It's a little pricier than when I first stated using this software-- but the support team is top notch and that alone makes it worth every cent to me.

Reason for choosing MassageBook

It's the only one I considered.

Review Source

Response from 2Book

October 2, 2023

Wow, Teri! Thank you so much for this review. Its great to hear how MassageBook has helped your meet (and hopefully exceed!) client expectations. That's what it's all about. We're here to support you so you can do what you love - take care of your clients! We have some great new features slated for 2024, and we look forward to continuing to raise the bar for customer support excellence. Cheers to more continued success!

TH

Tiffany H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I couldn’t run my business without MassageBook"

March 10, 2023

5.0

Pros

I am a solo massage therapist, wife and mother of 2. There’s is NO way I could make my business work without the online scheduling, appointment reminders, reporting and SOAP notes. It has let me stick with what I do best- Massage! And the rest I do with MassageBook. There is no other platform for me. I also LOVE that when I have a question, I get a live person on the phone who is patient, knowledgeable, polite and kind. They don’t rush me off the phone to hurry to their next call. They solve every issue and answer every question fully. There was a time they had to call me back after looking into a matter… they called me back just a few minutes later just as promised. This is the way business is done!!

Cons

There used to be a way to add a time duration to add on services. That went away a while ago with an update and I miss it.

Review Source

Response from 2Book

March 13, 2023

Tiffany, Many thanks for taking the time to leave us such a wonderful review! We're genuinely delighted when we hear that our work is really helping make the daily lives of MT's more manageable.

NJ

Nancy J.  
LMT  
Alternative Medicine  
Used the software for: 1-2 years

### "Best business toll"

January 10, 2024

5.0

It has helped my business exponentially. When they partnered with google I saw an increase in bookings

Pros

Ease of use. I was just starting out and transitioned from a calendar to online booking and scheduling. It was a game changer

Cons

Mobile app but they just updated it so all is goof

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

MassageBook was just a better quality product

Review Source

Response from 2Book

January 26, 2024

Thanks for the great review, Nancy! We're glad you're enjoying the new MassageBook Manager mobile app! We push updates to it on a weekly basis, so expect it to just get better and better :) We're excited to hear that your business has grown from using MassageBook! That's what we're all about. Thanks for choosing us as your preferred software provider. We look forward to sharing in future success together.

DM

Dara M.  
Owner, Lead Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "easy to use, quick to learn"

October 19, 2023

5.0

Excellent customer service. So far, so good.

Pros

easy to use, quick to learn- much better than the other massage software systems.

Cons

Hidden fees- such as when the client books themselves that costs extra. The client details page should be customizable

Review Source

Response from 2Book

November 3, 2023

Hi Dara! Thank you for your review! I did want to bring some clarity to the fees comment, just so you will know how this works! :) There is no fee for online booking for clients unless you opt into our referral program, which allows us to more aggressively market your practice and send you new clients. If you opt into this program under your Settings > Online Booking Rules, we charge a ONE TIME 15% fee on the first appointment only, after that, the client is yours. If they are booking from your own website address, there is no fee. And, we give you a way to dispute the fee in the event the client is a referral from another source. I hope this information is helpful! Thank you for choosing MassageBook for your practice! We love serving you!

LW

Laurel W.  
LMT  
Hospital & Health Care  
Used the software for: 6-12 months

### "This is not for practitioners that take insurance!!!"

February 24, 2020

4.0

It's OK. Written by amateurs. The CRM software space is well understood - these guys didn't do their homework, and aren't interested in making the right changes. Their roadmap is on features they think will help them sell more, not make the app more useful to the existing users. Tech Support is very good - patient, helpful and knowledgeable.

Pros

SOAP Notes are easy to re-use for the next session.

Cons

1) Complete blind spot for practices that take insurance. None of the features you want to make capturing and saving the information needed for insurance billing is there. Supposedly they understand the massage business, but for those top tier professionals that maximize their earning by taking Insurance, they don't. At all. - Nothing on the standard Intake Form captures Insurance info, and you can't add custom fields yourself the way you want to make to look good - No place to put their insurance info in the client record, other than in the general 'Notes' tab. There it gets jumbled in with your Notes about the clients needs etc. - No way to attach a file to a client record (Ex - a JPEG photo of their Insurance card) 2) User display of your schedule is hard to read. Hard to tell at a galnce how long a scheduled session is, esp. on a mobile device. Genbook is much easier to read.

Review Source

Response from 2Book

February 27, 2020

Laurel, Thank you for taking the time to leave a review. Clearly you're frustrated at our lack of features around insurance billing. As the founder and a veteran massage therapist who ran his own multi-therapist practice for many years, I have most certainly "done my homework". That's hitting below the belt... When evaluating what features we choose to prioritize and focus on developing, we have to take into account what will have the greatest positive impact across all MT's. We have a fully fleshed out insurance billing feature designed, but we have held off on developing it for the simple reason that only a very small percentage of practice owners accept insurance. We'll get it done, because I think it can be transformative for our profession and get a lot more therapists accepting insurance, but for now other priorities are the focus. You can look forward to a number of great improvements and new features coming this year. Stay tuned to my release notes emails...

SM

Susan M.  
Program Coordinator  
Education Management  
Used the software for: 2+ years

### "Massagebook and the Professional Massage Therapy Office"

April 11, 2024

4.0

Pros

Back in my day - 1980s and 90's, all scheduling, note taking, banking was done on paper. Now with computer technology, Integrated scheduling, client notes, online presence and financials are seamlessly incorporated.

Cons

There is a bit of a learning curve. However, Customer Support is fantastic helping answer any questions.

Review Source

Lisa T.  
Owner LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "One stop shopping"

July 21, 2023

5.0

Great

Pros

One stop for all features to run a successful massage practice without employees

Cons

Hard to get in touch with someone after hours.

Review Source

AD

Angelita D.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Massage Book!"

February 6, 2024

5.0

I had an awful product before MassageBook. They literally just stopped one day, and you couldn’t get ahold of them at all. I switched to MassageBook. It is very reliable, professional, and easy to use!! Won’t go anywhere else!!

Pros

MassageBook is so easy to use!! I am not very technical savvy, and it is so easy for me.

Cons

I love everything about Massage Book!!!!

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Unreliable, went bankrupt, I believe. No way to retrieve my information!!

Review Source

MG

Mara G.  
Owner Operator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A must have for a massage therapy business"

January 13, 2022

5.0

Absolutely wonderful experience.

Pros

This software is very easy to use. I switched from another program and the ease of transferring my client information over was so very easy. The marketing has helped me build my business very quickly, as well as boosting google placement. The customer service is so very professional and always helps me quickly and patiently when I’ve had an issue. I highly recommend this company.

Cons

There could be an easier way to move an already booked appointment to another day. In the last program I used, you could just tap the client booking and find a day to move it to and click the time and date which moved without having to cancel and rebook.

Reason for choosing MassageBook

Not applicable

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

Because of all the features that Massagebook offers,

Review Source

CW

Carolyn W.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Booking made easy"

March 26, 2024

5.0

I absolutely love massage book and have referred 2 of my colleagues even though they didn’t put me down as a referral I’m glad they signed up

Pros

The ease of transfer and the soap notes , the soap notes are my favorite

Cons

Just taking the time to get it set up and entering all the information was tedious but worth it

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Easier to use by far and way more affordable

Review Source

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