# Page 9 | MassageBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is MassageBook the right Massage Therapy solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147523/MassageBook/reviews

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MassageBook

4.7 (443)

[View alternatives](https://www.capterra.com/p/147523/MassageBook/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of MassageBook

## Showing most helpful reviews

Showing 201-225 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tiffany S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is my only choice "

June 14, 2023

5.0

I’ve been in business for about 4 years and purchased MassageBook while I was a student. I knew it would be important to have my clients stored in one place and wanted a paperless option. Glad I made this choice.

Pros

Intake and soap notes and the perfect hub for my client info.

Cons

Sometimes, initially, the features were not easy to use. That could have changed. I use the basic features like intake, soap notes and contacts which are easy.

Review Source

Response from 2Book

June 19, 2023

Thank you for the review, Tiffany! We're so glad to have you on MassageBook. You're using some awesome features, but if you'd like to explore all of the other amazing tools that MassageBook has to grow your practice, contact our Success Team and mention this review. I'll get you set up with a member of the team who can walk you through all of the features you're not currently using. Have an amazing week!

CS

Cathi S.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "My business tripled!"

November 28, 2022

5.0

Absolutely fantastic

Pros

Easy to set up. Client communication keeps my clients informed. They guide me through gift certificate promotions. Memberships, oh my goodness, wonderful!

Cons

The only feature I would love is the ability to set up different clean up/set up times for each 30, 45, 60, 75, & 90 min session. For instance, I don't need the same amount between a 30 min and a 90 min

Switched from

[Full Slate](https://www.capterra.com/p/114652/Full-Slate/)

Massage Book does Memberships and is made for my profession

Review Source

Sam R.  
Member/Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good features, but response time has gone to heck."

November 5, 2022

3.0

Still happy with the features, but I'm starting to feel like I don't have time to waste like this. May find a new provider.

Pros

I'm very happy with the online scheduling, and CRM capabilities like email campaigns. These have helped me a lot.

Cons

Lately (since announced hiring of a bunch of new coders last year), the response time for the system has gone to hell. It takes minutes, sometimes, for a screen to fill. It's worst in the Marketing section, trying to put together a newsletter, and in Sales Reporting.

Review Source

SP

Sheree P.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Only the best choice for business"

June 24, 2022

5.0

It has been a wonderful experience for me. The support is great, they get back to you in a timely manner, and are very thorough with the information they provide.

Pros

I love most the process of using the software is easy. The soap notes make life easier.

Cons

Since I am also an Esthetician, I would love to see consent/intake form on the software for esthetics.

Review Source

LF

Lisa F.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Massagebook.com"

January 6, 2023

5.0

Great product, have always had customer service respond to my emails for help quickly and get me the right information and instructions.

Pros

Online booking, online payment upfront, regular email contacts that I set up and forget.

Cons

I'd like a little more accounting information available.

Reason for choosing MassageBook

Because my paper calendar would require way too much work!

Review Source

EW

Ebony W.  
Licensed Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is great!"

March 29, 2023

5.0

Pros

MassageBook is fairly simple to use and they have many features that will help your business grow. My favorite features are: the ability to pay deposits online, online scheduling, reviews, website customization, and more. I also appreciate the ability to customize your intake forms, client forms, and confirmation messages.

Cons

The email campaigns are sometimes difficult to access. Sometimes while I am creating an email, the screen freezes, glitches, or my emails don’t look the same as the test email. I wish there was a way for interested individuals to subscribe to a company’s email list through MassageBook. I would also like for it to be a way to edit the checkout screen where the deposits and cancellation policy is located. There’s a pre-written message that cannot be edited.

Review Source

CP

Carolyn P.  
Massage Therapist/owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Massage Book"

April 20, 2023

5.0

Pros

How easy it is for my clients to book, prepay, and change appointments

Cons

It would be great if a person that is on a monthly 60min membership. Could split it towards a 90min if they have a 60 min credit. So they could use the 60min credit plus half of a banked credit

Review Source

Response from 2Book

April 24, 2023

Thank you, Carolyn! We love hearing that your clients enjoy the online booking and prepayment experience. Our goal is always to make online booking and appointment management a breeze for you and your clients! Thank you for your suggestion regarding Memberships, too. In the meantime, you can perform the following steps to get to your desired outcome 1) Discount the 90 minute service by the cost of the 60 minute 2) Client will owe the balance for the 30 minutes at checkout 3) Remove the 60 minute credit from the client's Credits tab, since its already been applied. If you need any help with this, let our Success Team know and they will be delighted to assist. We look forward to sharing in future success together!

KA

Katrina A.  
Owner & Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product, simple and functional"

September 3, 2022

4.0

Overall wonderful. Small glitches and annoyances, but overwhelmingly satisfied with it. Best product I found for the price.

Pros

Easy to use, great customer service, has nearly all elements in one software which is great as a small business owner with limited patience for multiple tech platforms, cost effective

Cons

Some bugs that are annoying, smaller company so not as extensively customizable as larger software comps.

Reason for choosing MassageBook

Value, simplicity

Review Source

NB

Nikelle B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Massagebook Review"

February 16, 2023

5.0

I am not super techy, and the customer service is amazing!

Pros

The customer service! I feel the people that work there are my friends!

Cons

The gift certificate functions, the online booking issues that clients report when trying create an account. When a gift certificate is purchased with tip, it doesn't apply when checked out.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing MassageBook

Price and customer service

Review Source

Response from 2Book

February 17, 2023

Thank you for taking the time to leave us a review, Nikelle! We're dedicated to listening to feedback and focused on continuous improvement. Appreciate your highlighting some areas where we have the opportunity to do better.

JL

John L.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good entry level software"

April 21, 2022

4.0

It was very good at simple scheduling and email tasks. My practice just grew enough to require more features.

Pros

Easy to use and set up. Simple of the administrator as well as the clients.

Cons

Electronic insurance billing would be nice.

Reason for choosing MassageBook

Easy of implementation

Review Source

GC

Ginnett C.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Awesome platform "

October 13, 2023

5.0

As a 12 years therapist with almost cero knowledge with app platforms this one is the best. Specifically for their human customer service is great they will help you all the way and make sure you are up and running with the platform they make our busy lives easier

Pros

Is easy lots of great features especially their real human Customer service is beautiful specially now a days where everything are Ai bots. Human customer service is amazing.

Cons

Their human customer service is great their team is very knowledgeable patient and kind.

Review Source

SB

Sara B.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Okay, Just Okay. (Last used system in 2019)"

October 26, 2020

3.0

It worked, but I would not use it again. I was not impressed, overall.

Pros

Reasonably priced, plenty of systems cost way more at least. Easy to run checkouts. Well known and helps you show up in search engines.

Cons

Poor intake forms. They are editable, but minimally so (you can add written questions and edit the waiver). They offer no comment boxes for the check the box conditions etc. they worked, but I did not care for them. You lose access to the intake forms once your subscription is canceled, this is what customer service told me, I did not test it as I downloaded and deleted them all before canceling subscription. I believe SOAP notes stay readable. Very glitchy. I had many patients call me saying that bookings, payments, and intakes were not being accepted. I also did not always get appointment notifications. Customer service rarely helped. They almost always said it was user error and that was the only response I would get.

Review Source

Response from 2Book

October 27, 2020

Sara, Thanks for taking the time to leave a review. Given the overwhelming positive experiences with MassageBook and our support team and the effort we put into pleasing our customers, we hate to see that you felt we fell short. To clarify - Even after you cancel your subscription, you can always log in to your account afterwards to view ALL previous data, intake forms, activity, SOAP notes, etc. We're happy to say that over 26,000 appointments a day are booked without issue using MassageBook with about half of those being booked online by clients. We're not aware of any online booking or reminder email or text sending problems being experienced, but we're happy to work with your individual clients to see if we can determine where they may be having an issue. Give us a call and let's see if we can help get things humming for you. Mark Founder and chief MT

SL

Shari L.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Our office LOVES MassageBook"

June 27, 2022

5.0

The customer service is absolutely the best! It doesn't matter if you have a question that takes 2 seconds to answer or you are on with them for several minutes. I have never felt rushed off of the phone and they always make sure that I understand fully before hanging up the phone.

Pros

It is so simple to go in and schedule appointments or even scheduling time off for employees. Searching for clients and being able to make changes to their profiles at any time with ease is so convenient. We love that you can view with just one click the reviews that are given for our company as well. It is very easy to add/remove services that we do here.

Cons

The only con at this time is not being able to store a customers credit card on file however, we understand that is no simple task and requires a ton of security. We are eagerly waiting for this option.

Review Source

MD

Meg D.  
Owner, Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellence in action - MassageBook highly recommended, I'm extremely delighted!"

March 18, 2024

5.0

Love the top of the line choices. Client connection and loyalty amplified by their emails & text communication and exceptional, flexible marketing strategies.

Pros

Ease of use, detailed options, flexible documentation. Most of all, consistent, professional Customer Support team - 100% - Thank you all!

Cons

I didn't start sooner, I wish I had because my website feedback now is wonderful!

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Weebly](https://www.capterra.com/p/246168/Weebly/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MassageBook

Awesome anatomical charting I can write on. company seems to continue improving and seem very personable. As I stated above, ease of use, options, flexible documentation. Most of all, consistent, professional Customer Support team - 100% - Thank you all!

Review Source

KC

Kellie C.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Getting MassageBook was the beginning of feeling in control of my business!"

February 8, 2024

5.0

Pros

Easy set up. And there's so much help available for any questions I had.

Cons

MassageBook did not have an option for two therapist who share the same room. Booking gets a little confusing when we share one room.

Review Source

BS

Brittany S.  
owner, LMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing Massage Booking Software"

November 25, 2022

5.0

Amazing!

Pros

Massagebook is incredibly easy to use. Most functions are second nature. If I can't remember how to do something I can look it up most of the time. If It can't be found I email which is super convenient.

Cons

No system is perfect. The biggest challenge is running reports for payroll calculation.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was more than double the cost, didn't have the detailed soap notes options and was much more complicated. For a small practice like mine(4-5 therapists) Massagebook is the way to go.

Review Source

NR

Nicole R.  
Masssage Therapist  
Medical Practice  
Used the software for: 6-12 months

### "Avoid Massagebook Like The Pelage."

April 27, 2022

1.0

Bad Service ,Massagebook is basically here to make a penny on a penny, they charge an arm and a leg with all the hidden fees id suggest to find another way to book your clients its not worth it!!! massage book will just come up with random hidden fees to take your hard earned money, tell your therapist friends to never use this.

Pros

Its cute looks legitimate has a code for a button costumer service was alright

Cons

\>the Hidden fees of $18 per packages sold >the hidden annual fee of $21 >prepare for your money to get stolen >the way the program list add ons doesn't really advertise >if the software thinks they booked an appointment through massagebook THEY WILL TAKE A PERCENTAGE OF %14 sometimes that's your whole tip you so make sure you tell people to look thru you with kinda defets the purpose of this software >just don't !!!!!!

Review Source

JB

Joseph B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best customer service"

September 26, 2022

5.0

Stellar experience and I've had little to no problems that weren't able to be addressed either by myself or with support.

Pros

The people and support staff on the other end of the equation are fantastic.

Cons

Everytime I use it it gets better. Sorry I don't have any cons yet. Can't imagine doing this without these guys.

Review Source

BB

Beth B.  
Massage therapist/ owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Highly recommend! "

February 9, 2023

5.0

Pros

I love the SOAP notes the most. Makes my daily flow so much smoother

Cons

That is really tough to find something I don't like about it.

Reason for choosing MassageBook

AMTA discount and processing through square POS

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

There have been to many issues with square appts

Review Source

Response from 2Book

February 10, 2023

Many thanks for taking the time to leave us a review, Beth. So happy to hear that MassageBook has helped your days go more smoothly! ('cause that's why we created this solution, after all. :-) Be well and all the best for continued success!

HF

Helen F.  
owner  
  
Used the software for: 2+ years

### "Many features for a great price. Fairly easy to use. Customer service is responsive."

July 10, 2017

4.0

Pros

This is a FULL package that also has accounting abilities and email marketing built right in. for booked appointments, Both email and text confirmations are sent to clients and therapists. I have multiple rooms and one room that shares different types of services- so I now have the ability to reserve rooms for specific services so the potential for booking over someone else's use of the room is eliminated. It has been a great experience so far , and the trouble that I have encountered was quickly addressed by customer service-( I love the instant chat feature) and every effort was made to solve the problem. I would recommend it highly as both a startup system and a for a business that has grown and has more than one therapist. and room.

Cons

It is sometimes not so intuitive as to "where" to look for the information you want. It can be fairly slow too. I would love to have a a feature to book "back to back" appointments for online bookings or to "add services" to a booked service so that there is no enforced gap between these types of appointments, such that a sauna ( 20 min) booked with a massage ( 60 min) could be seen as two consecutive appointments with no 15 min recovery time in between.

Review Source

JT

Jesse T.  
Small Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook simplifies your spa scheduling management needs"

March 10, 2022

5.0

MassageBook solved my needs for scheduling. I anticipate them only improving as time goes on. Give them a try.

Pros

A simple to learn, and very effective scheduling software option. The mobile-friendly app rarely has any issues. Detailed reports for financials from all of your team members. Really so much to praise. The best part is, you can try it out completely free. You have nothing to lose, and simplicity to gain.

Cons

Nothing to complain about. I'm still learning the software, and they seem to always roll out newer features as time goes on.

Review Source

DJ

Deb J.  
Owner, LMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best choice for practice management scheduling and notes! "

March 27, 2024

5.0

It’s been so easy to concentrate on building my practice and treating my clients because MassageBook makes the rest easy!

Pros

The fact that it is capable of doing everything I need to operate my business with minimal effort on admin duties

Cons

The fact that I can’t group family members together and collect/ split payments across family members.

Review Source

SG

Sharon G.  
Craniosacral Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "MassageBook is an AMAZING software. It makes my life SO much easier. Their team is amazing!"

December 20, 2022

5.0

SO incredible. Very helpful, professional, knowledgeable team. Superior software. So amazing on all levels!

Pros

Has all the bells and whistles I need to run my business and superior customer support!

Cons

Just wish they had an expense report option; otherwise, perfect. Or, that MB reviews could be automatically shared w/Yelp and Google.

Review Source

Response from 2Book

January 5, 2023

Thanks for taking the time to leave us a review - it's much appreciated! While we're constantly working diligently on improving MassageBook to become even more useful and time-saving, there are certain things out of our control that prevent us from offering some features. Unfortunately, being able to "push" reviews from clients on MassageBook to Google and other review sites isn't possible. They do this to prevent businesses from simply uploading a bunch of unverified reviews... Thanks again and please keep the ideas coming for improvements you'd find helpful!

JR

Jesse R.  
Self Employed  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The Best Out There That I Know Of"

April 2, 2021

5.0

Excellent! Their strong points more than make up for their weak ones and hopefully the weak ones will get fixed soon.

Pros

I have been using Massagenbook now for over two years and I love it! There are so many features and the price is almost too good to be true. It is easy to use, the customer support is great and it has almost all of the major features that I want. I would recommend it to anyone.

Cons

I don't like that when a customer types in their address, that it doesn't allow them to type it in directly but makes them chose from a dropdown menu of preselected addresses. I have had many of my clients complain about this. I really wish that they would allow clients to manually type in their addresses and the sooner that they can do that, the better.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Vargaro nickel and dimed me too much. They had more features and some were really cool, but it cost too much and my clients complained about trying to book appointments with them just like they did with massage book.

Review Source

Jennifer B.  
Owner, Licensed Massage Therapist  
  
Used the software for: 2+ years

### "MassageBook makes it easy for me to operate my business, and they are always making improvements! "

March 22, 2018

5.0

I am able to have my schedule with me everywhere I go, and my clients are able to schedule their appointments online. This program has made the business side of my business a lot smoother and easier than before. It also makes things less stressful at tax time!

Pros

MassageBook makes my bookkeeping simple, which makes tax time much less stressful. They have knowledgeable staff ready to chat and answer questions. MassageBook is always making improvements to their program, and they regularly share their current and upcoming improvements via email. It's great to see a company really respond to the input of their clients and become better for it!

Cons

I am unable to check out multiple appointments with only one payment. Each appointment has to be checked out individually. There are some little things like this that could be improved upon.

Review Source

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