XMedius

XMediusFAX


5 / 5
36 reviews

Who Uses This Software?

XMedius solutions address a wide spectrum of markets including finance, health, government, manufacturing, retail, legal, and education, for SMBs, large Enterprises, and Service Providers.


Average Ratings

36 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • XMedius
  • www.xmedius.com/
  • Founded 1996
  • Canada

About XMediusFAX

XM Fax solutions are the fastest and most reliable Fax over IP technology available today. Reliable, secure and easy to use, our software-based solutions allow secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. Also available within the Cloud, XM Fax makes sending and receiving faxes as easy as using emails.


XMediusFAX Features

  • Archiving & Retention
  • Automated Routing
  • Delivery Management
  • Email to Fax
  • Fax to Email
  • FoIP
  • Whitelisting / Blacklisting

XMediusFAX Reviews Recently Reviewed!


Very easy service to use - I use the online portal version as opposed to the local server/client.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very simple - log in, compose, send. Plenty of options to set up accounting groups, usage tracking, etc. There is a word processing program available that allows you to compose and send without logging in first, and although it's not a fully-featured program such as Microsoft Word, it does the job. You can also customize cover pages and integrate printing within other applications (such as Word, Excel, etc) so that you can fax a document directly from one of the supported third-party programs. Handy if you have a need for it.

Cons: Portal version doesn't allow you to sort users, numbers, groups, etc, very easily. You have to flip through multiple screens in order to view all the data. No export options either. This part of the portal is a little cumbersome. The data is all there, you just can't see it all at once - fairly annoying when you're searching for something. Otherwise, very simple system to use.

Overall: Allowed us to remove many POTS phone lines and stop using physical fax machines located in many departments. Now we are cloud-based and people can fax directly from their desktop PCs. Saves a lot of money in the long run.

Faxing for dummies

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support, XMedius support is outstanding

Once in place and configured, the system is rock solid and requires virtually no ongoing maintenance

Feature rich

Included packet capturing with wireshark for individual calls

Cons: The menu layout needs an overhaul

Some of the included software looks and feels extremely outdated, e.g. SendFax or the Coversheet Editor

The logging system is hard to navigate and you find yourself checking several different logs for one issue

Website needs more KB articles, more community involvement. I see community posts where reps ask people to open tickets rather than opening discussion.

Overall: XMediusFAX is a great piece of software, it might even be the best faxing software out there. The issues it solves for end-users are countless and once it's setup and configured you couldn't imagine going back and doing things the old way. XMediusFAX consolidates your faxing infrastructure into one neat place which can be connected to your choice of voice gateways on premise or in the cloud, ultimately saving you or your client money.

XMediusFax 8.0 Fax to anywhere From anywhere

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: XMediusFAX 8.0 is a very capable product allowing us to send/receive faxes through our PBX, from Outlook, XMedius SendFAX application, web Browser and Multi-Function Devices (MFD).

Centralized control of Fax capabilities is important and allows a company to secure faxed content.

Now that the install is completed, we are able to fax from our workstations, e-mail, using TLS 1.2 security over all connections except the final interface to the XMedius Application.

Great monitoring and Test / troubleshooting tools are part of the Application.

Good interface for the Administrative Application.

Cons: A complex installation and took more time than expected, struggling with the SMTP to XMedius component.

Printer support could be improved upon. We are able to put CA Certificates on most of our MFDs, but not all so a separate SMTP Server will be required to except out those "older" printers that cant' support TLS 1.2.

The SendFAX application and Web Fax interfaces are simple, but could use better user tips in regard to formatting the fields to compose a fax.

Overall: Improved our ability to deploy fax services and better secure the capabilities in regard to Personal Identifiable Information (PII), HIPPA and other Confidential documents. The pre-planning between customer and vendor left out some key integration, which the technical staff picked up and corrected during implementation. Communication from the Project Manager was good. The PBX and System integration is very flexible by design. The MFD support needs improvement along with supporting TLS 1.2 on the XMediusFAX Application. A solid product overall.

Digital Faxing

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love how there are multiple ways to submit a fax with XMediusFax. No longer do you need to have a client to submit a fax, but instead you can do so via email or a web page.

Cons: Some of the setup/settings are not as intuitive as I would expect. Also if we want to block incoming spam faxes, there is not quick/easy way to setup a "blocklist". We have found a workaround, but it entails adding the number or CSID to the incoming routing table and then having to move it to the top of the list. It works, but is cumbersome.

Overall: We had more than a couple dozen analog faxes (copiers) at 13 sites. We migrated each site to using XMediusFax and have not looked back. Even our less-than-techie staff do not have difficulties sending faxes, which was our biggest fear.

XMediusFAX 8.0 - Very good Enterprise Fax Application but could use Refinement

May 17, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has many feature for Faxing - to and from the desktop, browser, Multi-Function-Devices (Scanner/Printer), use Network Shares for Receiving FAXES. I do not see a Drag and Drop folder to Send Faxes. It integrates with our Enterprise level Avaya Phone System. Support has been Very good in that the XMedius Support people work hard to resolve each and every issue and provide workarounds during the interim.

Cons: The initial setup and configuration took two full days and afterward many weeks to finalize.

Security TLS 1.2 is Required on our system, so specific SMTPS Server setup and integration issues (XMedius Support worked on this for a while). Some Multi-Function Devices not supporting CA Certificates (which was not the fault of XMediusFAX)

A problem with the XMediusFAX Java Jakarta interface with IIS requires a 3am restart daily in order to keep the service from failing intermittently. The fix is Uninstall/Reinstall Jakarta & IIS. However, not a preferred action because our system is in full production.

Overall: XMediusFAX is an above average Enterprise Level FAX system, supporting 1000+ users and devices with good Enterprise Phone system integration options. The administration allows for all types of Faxing options, Routing, OCR and so on. Support is very good. There are a few features (drop Fax folders for sending) that would be nice. Java Jakarta needs to be carefully configured with IIS or you may encounter reliability problems.

Since the install the system pretty much runs on its own and we rarely have to make adjustments.

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Reliability of Software

Web Client is very intuitive

The web client and xerox features really make the product. I especially like the archive folders on the web client.

Cons: There are some search options that are not available on the incoming routing table that would be helpful.

The Send Fax option ias different naming conventions from the web client which can be confusing. The are very few options on the send fax feature.

Overall: We were able to remove our hardware faxes and reduce our dependency on outside dial tone.

Capterra loader

Go XmediusFax Go!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Painless, accurate, excellent support. best of all - easy and seamless migration from any other platform. On the other hand - the PRICE is right!

Cons: I can't think of one. if you really would like to to find the needle in the haystack - then it would be their support is not 24/7.

Overall: What drives XmediusFax is the people behind it. Both Sales and Support. they work together very well to resolve any issue we might have in an extreme timely fashion.

Best Trouble-free Fax Server

Nov 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system runs with very little administrative intervention.

Cons: Some of the menus are hard to understand and features are hidden. A right click is often required.

Overall: We have used XMedius for over 8 years. When we built our new campus, there were no provisions made for fax lines. Through Cisco Call Manager, we are able to route faxes through Microsoft Exchange and XMedius. Sending is easy and can be done from any Outlook client on the network.

Gets the job Done

Apr 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to add numbers and email recipients. The interface has a clear representation of all the numbers and who the email will be going to.

Cons: Not the most intuitive interface from the admin side of the house, but support is AWESOME! Ay time I run into a question I contact support and they get it fixed.

Excellent Product

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a lot of features and has a good set of APIs to integrate with home grown applications. It has its own FoIP stack so everything is under the control of one vendor.

Cons: Nothing much. It has a lot of features which would need a lot of time to understand and implement.

Overall: Enjoyed it thoroughly

An excellent replacement for RightFax

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We were looking for an alternative to RightFax thanks to the high handedness of the RightFax support team. XmediusFax turned out to be a great alternative with excellent support.

Cons: Nothing really as it had all the bells and whistles of RightFax.

Overall: Thoroughly loved it. Keep up the good work folks.

We use this software to manage 650000 fax transmission per year.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. The management of the software is easy to learn . The documentations are well done. The repports feature very usefull for me.

Cons: The licence for a primary server is a bit high. Need to add text editor software (freeware) to help fix rasterization problems with tiff files.

Fax solution was Broken

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to troubleshoot for technician and he had us online in a short amount of time

Cons: The software will require more support sessions if the server should ever go down before the services can be shut down properly

easy to integrate to AD

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to integrate to with active directory and publish to all organization user with fax send and receive right.

Cons: whenever they have update to fax software/driver, you will not get notification about it. it your duty to check on site.

Amazing support team

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extraordinarily rare to find such good support from a software vendor and the XMedius support team goes above and beyond that. Plus, sexy Quebec accents ;)

Overall: Centralized fax solution. No more physical fax machines.

Xmedius is a solid producet

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is solid and works without issue. Configuration is very easy

Cons: I am not aware of any limitations or issues with the software.

We had problems with the new medians and not with xMediusFax

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Cons: If it was possible to give more granular rights in the administration console, for example: See the sending and receiving only

Great Product

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always secure, ease of use, and great support

Cons: There's nothing to not like about XMediusFax products

Overall: Great savings on faxes

Xmedius FAX is one of the quality FAX server i have worked on

Aug 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Email Faxing is the best feature that works with simple configuration. This FAX server does not require SMTP external server to get this working.

Cons: Getting initial setup working took some time and effort.

Overall: I would recommend to someone who can understand the basic on configuration.

Most of my issues are related to tech support. All my interactions with support have been positive.

Apr 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is very good logging. Users can monitor and resubmit faxes. Installation is not very difficult once the process is established.

Cons: The interface is somewhat confusing because of the seemingly duplicate configuration settings between the site section and the general section.

Overall: This software allows our customer to manage their outbound document transmission easily. The newer version of the software also allows for sending pdf documents as this was not available in prior versions. this is a very good feature.

Fantastic software. Easy to maintain. Great support. Our users love all of the options for faxing.

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent large scale functionality. Easy to use with plenty of options for the end users. Simple to maintain

Best support team ever

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How well it used pieces from Active Directory to automate fax-to-email. The ability to enter fax numbers in AD and immediately see that pay off when testing was terrific.

Cons: Difficulty initially learning how to use. The software required multiple calls to support in order to better utilize.

Overall: XMedius made the reception and redirecting of incoming/outgoing faxes much easier to facilitate. Great product!

Great faxing software that's easy to install and configure

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've liked how easy it was to set up and configure for use in our environment but the greatest part of using the software has been the customer service. We've always been able to get answers to our questions within the same day and if we needed more guidance, the vendor was available to help.

Cons: After using the software for several years, we haven't found any cons with the software that the vendor hasn't been able to help us understand. Maybe, if there was more online documentation we could find the answers on our own at such a site...

Overall: In the rare cases when faxes are still required, this software helps us to meet those requirements. It also allows us to install a client software that will let people send/receive faxes directly from their computers.

Capterra loader

XMediusFax

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Full feature list with enterprise class capabilities. Highly customizable and configurable and integrates well with any third party system through web services, email, Python, etc.

Cons: Somewhat complex under the hood such that 3rd party vendor issues can occur but tech support is excellent and can fix readily.

XmeduisFax On Preme

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has so many functionality points. There is so much customization for sending information. different Templates, and and array of tools for any use case.

Cons: The Coversheet editor could support doc files so editing coversheets would be more dynamic.

Overall: Great Customer support

The cloud platform is incredibly simple to use.

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The porting process is seamless. Requesting new fax numbers only takes 2-3 days and connecting users to a specific number is a one step procedure.

Cons: The inability to push the Xmedius connectkey app to the MFP within the platform. It requires you to be in a separate program (Xerox App Gallery).

Overall: Dramatically reduced the operating cost associated with faxing. The customer no longer requires a dedicated analog fax line at each.

Randy Spina - customer review

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It works - if clean POTS lines or SIP end to end

Cons: No support for UN-Clean lines -> meaning - no position statement -or- triage suggestions for old unclean POTS lines

Overall: 100% satisfied with support

83% satisfied with sales

Easy to use

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The user web interface is simple and easy to use. Has everything I need to send a fax. Waiting on my exchange admin to add the email connector so I don't have to connect to the server onsite.

Cons: Patching the software was a little different. Shutting the services down, backing up files and copying files on top of the existing install. I'm sure this can be scripted and packaged for easier patching.

Overall: The software works pretty well and once it is set up there's not much to manage. The tech team has been great to work with to get issues resolved.

Happy XMedius Customer

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is VERY easy to manage via the web or their MMC interface. I've been using another fax platform for years and XM is better beyond comparison.

Cons: Honestly I'm very satisfied.... I have had a lot of crashes using the MMC interface, but mostly during setup. Now that we're up and running I don't encounter many issues and if I do, support has been able to help me out quickly.

Overall: We are very happy with our move to XMediusFax!

The Xmedius Xperience

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really love how easy it is to use, not just for me but for everyone in the office!

Cons: sometimes for me, it's hard to navigate through my domain name access page but once i'm in there it becomes easy.

Overall: ViewCenter is great. nice to look at, easy to use, customer and user friendly. it's never a burden to open it up and use it!

I am an IT / Voice Network Engineer and provide support of the Xmedius Fax server product.

May 15, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think what I like most about the Xmedius software is definitely the technical support! They are very responsive and always very helpful when contacting them on various issues. I have learned so much about administering Xmedius since I started using it.

So far I haven't experienced any issues with any of the items listed above.

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to use. Once you learn how the software flows it's super easy to make changes.

Cons: I use the pre-paid version right now, I would like to see an option that I could pay withing the site and order the pre-paid credits.

An excellent alternative to the classic fax machine

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

Easy to use, control of users, ease of adding users, very competitive prices

Cons: Really nothing more for now, all we need is included

Overall: What to say more, the web fax is available at any time anywhere users are.

Mostly positive.

May 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to Print-to-Fax. This is very easy for users to understand in regards to faxing. I also like that you get a preview before you fax.

Cons: Difficulty in doing coversheets and linking them to the different profile. Make a change to coversheet and have to redo the whole profile.

Overall: The installers were very easy to work with.

Easy Faxing

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and I can fax right from my computer.

Cons: Log-in link expired and I had to request a new one.

Overall: Customer support was prompt and very helpful when I was not able to log- into my account. Excellent customer service.

It has been easy to maintain and to trouble shoot issues.

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easie for the end user to send a fax by clicking on the printer.

The easy of seeing if a fax went out and why it didn't.

Overall: We are able do deploy to all staff.