--- title: "XM Fax Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XM Fax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more." source_url: "https://www.capterra.com/p/147524/XMedius/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # XM Fax Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XM Fax ## What is XM Fax? XM Fax is the leading software-only digital fax solution, trusted by enterprise and SMB organizations for its security, speed, reliability, and intuitive design. Available on-premises, cloud, or hybrid, XM Fax allows organizations across any industry to eliminate fax machines and phone lines while maintaining critical secure communications. Outlook integration, a web portal, mobile apps, and MFP connectors assure XM Fax is available when & where you need it. ## What is XM Fax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $200 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XM Fax?[Manage this product listing](https://www.g2.com/products/xmedius-xm-fax/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XM Fax 4.7 (38) VS. [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting Price $200 Per Month Starting Price $300 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (38) Ease Of Use 4.8 (363) Value For Money 4.6 (34) Value For Money 4.7 (273) Customer Service 4.9 (35) Customer Service 4.8 (233) ## XM Fax alternatives [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (3)](https://www.capterra.com/p/199734/ICTFAX/#reviews) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) [View all alternatives](https://www.capterra.com/p/147524/XMedius/alternatives/) ## FAQs about XM Fax Overview ### Which roles and teams benefit most from XM Fax? XM Fax is most used by systems and network administrators, telecom and VoIP specialists, and technical support teams responsible for enterprise fax services. These roles manage fax server deployment, routing, user access, and system reliability. Engineers and application support staff use it to integrate faxing with business systems, resolve delivery issues, and maintain communications infrastructure. Answer based on 38 reviews Overview ### What company size and specific industries is XM Fax built for? XM Fax is designed for SMBs, large enterprises, and service providers across finance, health, government, manufacturing, retail, legal, and education. It suits organizations that need fax capabilities in regulated or document-heavy environments, with coverage broad enough to fit multiple business sizes and sector requirements. Features and Usability ### What are the key features of XM Fax? XM Fax offers electronic faxes with fax to email and email to fax, plus fax management for sending, receiving, and organizing documents. It also includes automated routing, delivery tracking, archiving and retention, audit trail, access controls and permissions, Active Directory integration, full text search, and third-party integrations. Integrations ### Which third-party tools and platforms does XM Fax integrate with? XM Fax integrates with Microsoft 365, Microsoft Outlook, and Microsoft SharePoint. These Microsoft integrations cover email, document management, and collaboration workflows, giving teams direct connections to commonly used office tools without needing additional platforms. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does XM Fax offer? XM Fax provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does XM Fax offer? XM Fax provides FAQ/Forum, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as prompt, helpful, and often able to resolve issues the same day, though some note that documentation and community resources could be more extensive. Answer based on 7 reviews User interface ### How easy is XM Fax to use and manage? XM Fax provides simple sending and recipient management for everyday users, while its administrative interface receives mixed feedback. IT teams value web and MMC management, monitoring tools, and configuration options, but some administrators find duplicate settings, menu navigation, logs, and older components confusing. Clearer field guidance and a refreshed layout would help. Answer based on 10 reviews ## Features AI summary Based on 358 Fax Server reviews Capterra reviewers highlight these as the features buyers value most when choosing a fax server: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**46%**) - **Encryption** (**57%**) XM Fax includes **Electronic Faxes** and **Delivery Tracking**, giving teams a way to send and receive digital fax documents while monitoring whether transmissions reach their destination. However, it does not include **Encryption**. Instead, it offers other important capabilities that reviewers also value, including **Email to Fax** (**39%**), **Fax to Email** (**39%**), and **Archiving & Retention** (**39%**), helping businesses manage fax communication through email workflows and keep records organized for future reference. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Trail A record of all activities within the system, including user access, changes made, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together XM Fax 19 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Storage: Store and organize documents in a centralized system - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email to Fax: Send and receive emails by electronic fax - Fax to Email: Receive faxes directly in the email account - FoIP: Send/receive faxes through fax over IP connection - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 4.7 (38) 4.7 Based on 38 reviews ## Pricing Value for money 4.6 (34) Free Trial Basic $200.00 Per Month Value for money 4.6 (34) 4.6 Based on 34 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) ## Support, customer service and training options Customer Service 4.9 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (35) 4.9 Based on 35 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(8) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Damien F. Senior Network Administrator Used the software for: 3-5 years ### "Go XmediusFax Go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2019 What drives XmediusFax is the people behind it. Both Sales and Support. they work together very well to resolve any issue we might have in an extreme timely fashion. Pros Painless, accurate, excellent support. best of all - easy and seamless migration from any other platform. On the other hand - the PRICE is right! Cons I can't think of one. if you really would like to to find the needle in the haystack - then it would be their support is not 24/7. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior Engineer Used the software for: 3-5 years ### "Faxing for dummies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2018 XMediusFAX is a great piece of software, it might even be the best faxing software out there. The issues it solves for end-users are countless and once it's setup and configured you couldn't imagine going back and doing things the old way. XMediusFAX consolidates your faxing infrastructure into one neat place which can be connected to your choice of voice gateways on premise or in the cloud, ultimately saving you or your client money. Pros Support, XMedius support is outstanding Once in place and configured, the system is rock solid and requires virtually no ongoing maintenance Feature rich Included packet capturing with wireshark for individual calls Cons The menu layout needs an overhaul Some of the included software looks and feels extremely outdated, e.g. SendFax or the Coversheet Editor The logging system is hard to navigate and you find yourself checking several different logs for one issue Website needs more KB articles, more community involvement. I see community posts where reps ask people to open tickets rather than opening discussion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior Systems Administrator Used the software for: 3-5 years ### "XMediusFAX 8.0 - Very good Enterprise Fax Application but could use Refinement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 22, 2019 XMediusFAX is an above average Enterprise Level FAX system, supporting 1000+ users and devices with good Enterprise Phone system integration options. The administration allows for all types of Faxing options, Routing, OCR and so on. Support is very good. There are a few features (drop Fax folders for sending) that would be nice. Java Jakarta needs to be carefully configured with IIS or you may encounter reliability problems. Pros It has many feature for Faxing - to and from the desktop, browser, Multi-Function-Devices (Scanner/Printer), use Network Shares for Receiving FAXES. I do not see a Drag and Drop folder to Send Faxes. It integrates with our Enterprise level Avaya Phone System. Support has been Very good in that the XMedius Support people work hard to resolve each and every issue and provide workarounds during the interim. Cons The initial setup and configuration took two full days and afterward many weeks to finalize. Security TLS 1.2 is Required on our system, so specific SMTPS Server setup and integration issues (XMedius Support worked on this for a while). Some Multi-Function Devices not supporting CA Certificates (which was not the fault of XMediusFAX) A problem with the XMediusFAX Java Jakarta interface with IIS requires a 3am restart daily in order to keep the service from failing intermittently. The fix is Uninstall/Reinstall Jakarta & IIS. However, not a preferred action because our system is in full production. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 3-5 years ### "Very easy service to use - I use the online portal version as opposed to the local server/client." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2018 Allowed us to remove many POTS phone lines and stop using physical fax machines located in many departments. Now we are cloud-based and people can fax directly from their desktop PCs. Saves a lot of money in the long run. Pros Very simple - log in, compose, send. Plenty of options to set up accounting groups, usage tracking, etc. There is a word processing program available that allows you to compose and send without logging in first, and although it's not a fully-featured program such as Microsoft Word, it does the job. You can also customize cover pages and integrate printing within other applications (such as Word, Excel, etc) so that you can fax a document directly from one of the supported third-party programs. Handy if you have a need for it. Cons Portal version doesn't allow you to sort users, numbers, groups, etc, very easily. You have to flip through multiple screens in order to view all the data. No export options either. This part of the portal is a little cumbersome. The data is all there, you just can't see it all at once - fairly annoying when you're searching for something. Otherwise, very simple system to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Richard C. Application Support Analyst Used the software for: 3-5 years ### "XMedius does exactly what it's meant to do" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2020 XMedius is a great product and it does exactly what it claims it can do. As with every product you are bound to run into the occasional issue that requires the help of vendor support. XMedius support is a pleasure to work with. I'll leave an example.... We ran into a few issues upgrading the software to the latest release which required the help of vendor support. Within 5 minutes of submitting a support ticket we were on a WebEx fixing the problem. Support gets A+ from us. Pros Little to no maintenance required. I particularly like the on-prem web front end which allows our users to send faxes without an application client. It's integration with active directory makes it easy to allow/edit user access. Cons The on-prem setup and configuration can be somewhat intimidating especially if you are unfamiliar with VoIP technology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Technical Support Executive at Rincon India Solutions Pvt. Ltd. Used the software for: 3-5 years ### "Excellent Product" 5.0 November 9, 2018 Enjoyed it thoroughly Pros It has a lot of features and has a good set of APIs to integrate with home grown applications. It has its own FoIP stack so everything is under the control of one vendor. Cons Nothing much. It has a lot of features which would need a lot of time to understand and implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Used the software for: 3-5 years ### "An excellent replacement for RightFax" 5.0 October 18, 2018 Thoroughly loved it. Keep up the good work folks. Pros We were looking for an alternative to RightFax thanks to the high handedness of the RightFax support team. XmediusFax turned out to be a great alternative with excellent support. Cons Nothing really as it had all the bells and whistles of RightFax. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead Network engineer Used the software for: 3-5 years ### "Fantastic software. Easy to maintain. Great support. Our users love all of the options for faxing. " 5.0 June 13, 2017 Pros Excellent large scale functionality. Easy to use with plenty of options for the end users. Simple to maintain Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Of Business Development Used the software for: 3-5 years ### "XMediusFax" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2018 Pros Full feature list with enterprise class capabilities. Highly customizable and configurable and integrates well with any third party system through web services, email, Python, etc. Cons Somewhat complex under the hood such that 3rd party vendor issues can occur but tech support is excellent and can fix readily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer WINDOWS/LINUX DISTRIBUTED SYSTEMS ADMIN / NETWORK ARCHITECT Used the software for: 3-5 years ### "Randy Spina - customer review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 22, 2019 100% satisfied with support 83% satisfied with sales Pros It works - if clean POTS lines or SIP end to end Cons No support for UN-Clean lines -> meaning - no position statement -or- triage suggestions for old unclean POTS lines Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147524/XMedius/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [iFax vs XM Fax](https://www.capterra.com/compare/147524-198884/XMedius-vs-iFax)